WebProNews

Tag: Bing

  • Microsoft, Yahoo Search Alliance Numbers Shared

    Microsoft has a post up on its adCenter Blog called, “Yahoo! and Microsoft Search Alliance State of the Union“. The post provides some insight into how the marriage between the two search engines is going so far.

    Interestingly, the data isn’t actually coming from Microsoft itself, but from a presentation at Search Engine Strategies NY from Nirah Shah of Marin Software.

    Some numbers Microsoft’s Paul Greenwood passed on include:

    – 60k+ search accounts moved
    – 26k+ billing options
    – 11k+ optimization/creative tasks completed
    – 7,650+ hours of training
    – The marketplace stabilized over the first 90 days

    I’m not entirely sure what to make of these numbers, as not much context was given, but there they are, as presented by Microsoft.

    “The data showed that from August 2010 to December 2010 Search Market Query Share for Bing rose 7.25%,” Greenwood writes. “During this same period Google gained .61%. Impressions for adCenter advertisers was up 4%, clicks up 2%, and costs roughly flat. CPC was consistently below Google.”

    A report released last month by Experian Hitwise found that Bing and Yahoo are indeed chipping away at Google’s lead in the search market. The combined market share of the two companies increased by 3.79% month-over-month, according to that data.

    Bing and Yahoo’s share accounted for 28.48%, up from 27.44% in January. Google’s market share slipped from 67.95% to 66.69%, decreasing by 1.85%.

    “Yahoo! Search and Bing achieved the highest success rates in February 2011,” Experian Hitwise said in a statement. “This means that for both search engines, more than 81 percent of searches executed resulted in a visit to a Website. Google achieved a success rate of 66 percent.”

    Last week, Compete reported that Bing/Yahoo’s market share increased to 30.8%.

    Compete - Search Market ShareBing says it’s share of the market has actually grown every month since it launched. “It isn’t necessarily a zero-sum game,” Bing Director Stefan Weitz told WebProNews in an interview at SXSW. “Like for us to win, somebody else doesn’t have to lose. And vice versa.”

    “The whole point of what we’re doing now with search – with social search and with the personalized search and with all these verticals – deals, and all the things we’re introducing – mobile – is that we can actually expand the pie for everybody,” said Weitz. “And in areas where we can expand that pie, and we do a better job than our competitors – I think we’ll probably take more of that share. It isn’t something where we have to say, ‘We go up and someone else has to go down’. I think that’s the wrong way to think about this whole search space – especially given all the…dynamics of search that happen today.”

    Even still, I think both Google and Microsoft would be quite happy to see one another go down. Microsoft is part of the FairSearch Coalition, aimed at getting Google’s acquisition of ITA Software blocked. The two companies’ competition extends far beyond search as well.

  • What Bing Is Doing to Stay Strong in Search

    Recent search data from Experian Hitwise, comScore, and, most recently, Compete, all indicate that Bing is gaining market share. Interestingly, the data also shows that Google’s market share has dropped slightly. According to Stefan Weitz, a director with Bing, the search engine has grown every month since its launch.

    “It means that people are giving us a try, they’re finding a good experience, and they keep wanting to use it,” he said told us.

    The increasing market share is likely a result of Bing’s continuous innovations. For instance, realizing the power of location and “deals,” Bing partnered with DealMap in an effort to bring the very best deals to users. Bing deals give users insight into what the best deals are and what deals are trending, all from one location.

    Another initiative that Bing is working on is a new approach to personalization. In the past, personalization relied on collaborative filtering, which made determinations based on user preferences. For example, if person A and person B liked the same item, Bing could assume that person A would like other items that person B liked.

    While this model has worked in some areas, it lacks efficiency in areas such as breaking news. As a result, Bing is working on Project Emporia, which is powered by its Matchbox technology. This new approach focuses on viewing the Web in the context of a collection of objects called “features,” instead of viewing it as a Web of pages.

    “It’s a fundamentally, new approach to how we think about personalizing search and personalizing results,” said Weitz.

    Bing is also working to improve social search. Search engines, previously, found it difficult to identify who users were and what their network of friends was. Now, however, social media behavior has helped them to understand these elements and tie them into search.

    “Now, we’re able to actually bring that behavior that you do everyday in your normal life into search,” Weitz pointed out.

    Although Bing is excited about its recent innovations and its growing market share, it doesn’t consider the other search engines to be losing the battle. Weitz believes that the developments in social search, mobile search, and personalization, actually “expand the pie” for everyone in the search game.

    What are your thoughts on Bing’s progress and innovations in the search market? Does Bing have the potential to dominate search market share in the future?

  • Bing Attractions Pages Launched for Travel Planning

    Bing Attractions Pages Launched for Travel Planning

    In keeping with its expansion of travel-related features, Bing has launched new Attractions Pages, and an Attractions Tab as a search option. The feature is designed to be a way to find out more information related to specific tourist attractions for any given location.

    From the looks of it, they have a lot of attractions to add, but they have a pretty good start. Let’s say you’re traveling to Lexington, KY (home of WebProNews). If you want to see some ideas of what to do while you’re there, you can search using the Attractions tab and find places like Keeneland (one of our race tracks), or the Maker’s Mark Distillery, one of several nearby bourbon distilleries.

    Bing Attractions Search
    The attractions pages themselves provide address, website, and phone information, as well as star rating system. They also provide things like related images and videos, maps, hours of operation, upcoming events, reviews, directions, nearby restaurants and parking, etc.

    Bing Attractions Page

    <br /><a href="http://video.msn.com/?mkt=en-us&#038;vid=ace4eb41-801d-4be7-aba2-426830b954d8&#038;src=SLPl:embed:&#038;fg=sharenoembed" target="_new"title="Bing Feature Update: Check out top city attractions before you go">Video: Bing Feature Update: Check out top city attractions before you go</a>

    “To ensure you have up-to-the-minute information, we are teaming closely with leading content providers including Frommers, TripAdvisor, WCities and Zvents,” Bing says in a blog post on the new pages.

    Bing says it has pages for 52,000 attractions around the world.

    Travel is clearly one of Bing’s main focuses (a major reason why Bing joined the FairSearch Coalition to push for the blocking of Google’S ITA Software acquisition, no doubt). Other recent travel-related announcements from Bing include a flight search partnership with KAYAK, the insertion of flight price suggestions in the search box, and destination pages for cities (which are somewhat similar to the new Attractions pages).

    Bing Destination Pages

  • Google and Bing Give Advice to Webmasters at SXSW

    Danny Sullivan spoke with Google’s Matt Cutts and Bing’s Duane Forrester on a panel today at SXSW Intertactive. Google and Bing sharing a stage usually makes for some search engine-related entertainment. You might recall Cutts and Bing’s Harry Shum bickering about the whole “Bing stealing Google results” ordeal a while back. Today’s discussion was a great deal more tame. In fact, there was no bickering at all, despite a brief joke about the Google/Bing debate by Sullivan.

    The session basically consisted of a small(ish) overcrowded meeting room at the Hilton where the seats quickly filled up, leaving probably a third of the crowd sitting on the floor, which made for some difficult maneuvering for those trying to work their way up to a microphone to ask questions.

    When asked about the JC Penney situation, Cutts said, “We’re still taking action.” On black hat tactics, he said that Google’s response (penalties) tend to be “roughly proportional” to how serious the offense is. You might be penalized for 30 days, but if the offense is something that is more obviously deliberate, Google’s response  is “going to be stronger.”

    To those affected by such a penalty, he recommends the old reconsideration request (found at google.com/webmasters). He says he does pay attention to people who tweet him, but he wouldn’t recommend that as the primary way to go about things.  Forrester’s response was along the same lines – you can tweet him, but it will probably get lost in his timeline.

    There wasn’t a lot of new information given in the session, although where Google has its classic “over 200 signals” for ranking, Forrester said Bing has like a thousand. Not sure if that was a big exaggeration or not. He didn’t present it that way. It is interesting that there could be a difference of nearly 800 signals that the two search engines use.

  • Bing, Yahoo Increase Market Share Again In February

    Although the effect’s reminiscent of what dental tools would do to a gigantic block of marble, Bing and Yahoo continue to chip away at Google’s lead in the search market, according to new data from Experian Hitwise.  The two companies’ combined market share increased 3.79 percent on a month-over-month basis.

    That gave Bing and Yahoo a share of 28.48 percent in February, up from 27.44 percent in January.  Google’s market share, meanwhile, slipped from 67.95 percent to 66.69 percent, a relative decrease of 1.85 percent.

    So again, Bing and Yahoo aren’t ready to dethrone Google.  But their progress is hard to deny.  Their market shares have been climbing for several months now, and as the table below shows, Bing isn’t just cannibalizing Yahoo’s user base.

    What’s more, Experian Hitwise said in a statement, “Yahoo! Search and Bing achieved the highest success rates in February 2011.  This means that for both search engines, more than 81 percent of searches executed resulted in a visit to a Website.  Google achieved a success rate of 66 percent.”

    Finally – although it’s hard to say what this will achieve – we’ll point out that Internet Explorer 9 is supposed to grant users access to certain advanced features on Bing, and the search engine’s market share could increase some more as a result.

    Stay tuned, and we’ll be sure to report on the March numbers as soon as they’re available.

  • Bing Teams with KAYAK For Flight Search

    Bing Teams with KAYAK For Flight Search

    Bing said today it is partnering with online travel site KAYAK for flight search results.

    Bing said the partnership with KAYAK will allow it to provide a more comprehensive travel search experience.

    In the coming weeks KAYAK will provide Bing with flight search results from multiple cities, airports and airlines. Going forward, Bing will have access to all of KAYAK’s travel search services globally.
    Bing-KAYAK
    Here’s how Bing describes the partnership: “Bing Travel is getting more powerful and comprehensive when it comes to helping customers plan and book travel.”

    “When combined with Bing’s own tools and technologies such as Price Predictor, rate indicator, flexible search tools and Flight Answers, we are really doubling down on giving customers the tools to make faster, more informed travel decisions,” said Krista Pappas, Global Travel Industry Director at Bing.

  • Bing Deals Launched – Find Deals Nearby

    Bing Deals Launched – Find Deals Nearby

    Update: A bit more information about Bing Deals…

    A Bing spokesperson tells WebProNews, "Mobile is an increasingly important space, and our mobile search strategy is focused on enabling customers to easily discover, access, and use the information, answers and content they need and want, anytime, anywhere with the convenience of their mobile device. Deals is another example of Bing delivering the things consumers want, right inside their search experience."

    When asked about how deals providers can go about getting included in the mix, the spokesperson told us, "Bing is partnering with The Dealmap to aggregate deals from across the web. We’re working to expand the Bing Deals offering, so we can eventually add new providers and deals in the future."

    The deals will be integrated into regular Bing search results. "When searching for a restaurant or business, if those venues offer deals, you’ll see a deals icon next to your result in the local search experience. There is currently a delay as the system updates, but Deals will begin to show up soon." 

    Original Article: Bing has released Bing Deals for the desktop and Bing Mobile. This is a deals aggregation feature, which provides access to over 200,000 unique offers in over 14,000 cities across the U.S. according to the Bing team. 

    This includes deals from big names like Groupon and LivingSocial and others. The DealMap, which Bing has partnered with on this feature, says it has nearly 300 unique local and daily deal sources going through its DealExchange platform. 

    "Instead of creating our own program, we’ve partnered with The Dealmap, to launch Bing deals," the team says. "Bing’s mission is to help you cut through the clutter of the Web to make decisions more quickly – whether that’s through our own innovations or by teaming up with industry experts. The Dealmap is a leading source for people to find and share the best local deals, so naturally it made sense for us to team up with them to bring you the best experience."

    <br /> <a target="_new" title="Bing Launches Deals" href="http://video.msn.com/?mkt=en-us&amp;vid=2d427226-041b-40e8-ba91-5c1ae7a8130a&amp;src=SLPl:embed:&amp;fg=sharenoembed">Video: Bing Launches Deals</a>

    A nice feature is that you can look at Deals nearby from the mobile version. While I can get to Bing Deals from m.bing.com (iPhone/Android), I’m not seeing it on the desktop version of the search engine yet. 

    "With one click, you’ll see the top daily deals featuring the very best offers in your metro area," says Bing. "And by top deals we’re talking generally 30%-50% off! These are deals you definitely don’t want to miss so we made a special tab so checking is easy."

    "The DealExchange is the most comprehensive platform for sourcing, distributing and monetizing local deals," said Chandu Thota, co-founder of The Deal Map. "Working with a technology leader like Microsoft bolsters our leadership position and highlights a period of explosive growth for The Dealmap. "We look forward to continuing to collaborate with Microsoft in ways that will deliver value to consumers and continue to rapidly grow our business."

    We’ve reached out to Bing for additional details about the service, and will update when we hear back. We’d reach out to Groupon to ask whether they think this will help Groupon or help Groupon’s competition, but as CEO Andrew Mason made pretty clear, they won’t answer questions like that. 

    Either way, this could be a huge feature for Bing. Bluntly put, this could be a reason to use Bing Mobile, especially. 

    A new report from BIA/Kelsey says daily deal spending could top $6 billion by $2015.

  • Bing Shopping Gets Natural Language Price Constraint Feature

    Bing has announced a new natural language search feature for Bing Shopping results. With the new capabilitiy, users should be able to use words like "under $100" or "under $50" along with their keywords to get relevant results for products that match such descriptions. 

    "With help from Microsoft Research, we’ve improved how we handle price queries to deliver results that automatically reflect your budget," the Bing Shopping team writes in a blog post.  "This is especially handy when you’re on the go, and don’t have time to browse around and click the right refinements.  At the mall and wondering if you’re seeing a bargain? Just fire up the Bing for Mobile app on your phone and say ‘sony digital camera under $120’. Voila, it’s that easy."

    "Under the hood, we try to detect a price constraint in your query, and intelligently adjust the results to match your criteria," the team adds. "Right now, this only works for prices, and only for US users.  This is just a small step in our journey to make search friendlier to natural language queries, and help you quickly find what you’re looking for."

    <br /> <a target="_new" title="Bing Feature Update: Searching for a good deal? New natural language capabilities in Bing Shopping understand prices" href="http://video.msn.com/?mkt=en-us&amp;vid=1dfcf30e-3e09-437a-a934-19e31ee8a44c&amp;src=SLPl:embed:&amp;fg=sharenoembed">Video: Bing Feature Update: Searching for a good deal? New natural language capabilities in Bing Shopping understand prices</a>

    The feature seems to work pretty well, based on the test queries I tried. Bing does appear to have a leg up on Google in this regards. Similar shopping searches on Google didn’t work out quite so well.

    Bing recently added a new flight search suggestion feature to its search box, but that feature still appears to be in the process of rolling out. Bing’s David Lindheimer reminded me via Twitter to see if it was working, and it is still not. 

  • Facebook To Overtake Yahoo In Display Ads

    Facebook To Overtake Yahoo In Display Ads

    Facebook is on track to overtake Yahoo in display ad revenue this year, according to a new estimate from eMarketer.

     Facebook’s display ad revenues will reach $2.19 billion this year, accounting for 21.6 percent of all U.S. display ad dollars. Yahoo’s market share will reach 16.4 percent, while Google will account for 12.6 percent of display ad spending.

    eMarketer-display-ads

    “Yahoo!’s US display ad revenues will increase by double digits each year from 2010 through 2012. Despite that, not only will Facebook’s display revenues surpass Yahoo!’s this year, Google’s revenues will exceed Yahoo!’s next year,” said David Hallerman, principal analyst at eMarketer.

    “What that leapfrogging trend confirms is the strong demand among brand marketers for online display ad placements.”

     In search, Google will maintain its position as the top site with an increase in market of nearly 4 percentage points to 75.2 percent. eMarketer predicts Microsoft search revenues will be up 16.4 percent this year, while Yahoo revenue will drop to $1.1 billion in 2011 from $1.28 billion in 2010.

    “Even as some observers expect Google’s search revenues to fall due to competition from Bing, the reported revenue reality shows that after a relatively ‘slow’ Q1 2010, net US ad revenues at Google grew by 27% or more each of the following three quarters,” said Hallerman.

    “It will be hard for Bing to stop the Google juggernaut, and, in fact, Bing’s search gains are basically accompanied by Yahoo!’s search losses.”
     

     

  • Bing Surpasses Yahoo For First Time Globally

    Bing surpassed Yahoo in search for the first time worldwide in January and increased its lead in February, according to a new report from StatCounter.

    The report found that globally Bing reached 4.37 percent in February ahead of Yahoo at 3.93 percent. Google continues to lead globally with 89.94 percent of the search engine market.

     

    StatCounter

     

    In the United States Yahoo (9.74%) still has its lead over Bing at 9.03 percent. Google’s share in the US is 79.63%. In July 2009 Microsoft announced an agreement that Bing would power the Yahoo search technology. This has been implemented in the US, Canada, Australia, Brazil and Mexico.

    “It is significant that Bing overtook Yahoo! globally for the first time on a monthly basis but it remains a tough battle to claw back Google’s market share,” commented Aodhan Cullen, CEO, StatCounter.

    “Although Google dipped below the 90% mark in February worldwide for the first time since August 2009 it shows little sign of losing its global dominance any time soon.”

     

  • Bing Puts Flight Prices Right in the Search Box

    Bing Puts Flight Prices Right in the Search Box

    Bing has introduced flight prices in auto-suggestions. You can simply enter your query, and it will bring up a prediction for what Bing Travel deems the best flight price deal within the next 90 days. 

    "Bing travel crunches over a billion airfares on a daily basis to bring you Price Predictors, and we use that data to uncover cheap airline tickets every day," explains Bing’s David Lindheimer on the Bing Search blog. "With Autosuggest Flight Prices natural language capabilities, you can simply type ‘Fly to Chicago’ or ‘Chicago Flights’ and Bing will immediately recognize where you are, in this case Seattle, and instantaneously display the Price Predictor based on your location."

    Bing Flight Suggestions

    "Don’t worry about entering the formal city name or airport name," adds Lindheimer. "Bing Travel recognizes colloquial names like Chi Town."

    The feauture must still be rolling out, because it’s not working for me yet. 

    Meanwhile, Google is reportedly negotiating with the Department of Justice to prevent having to go to court over its acquisition of travel software service ITA Software (hat tip: Greg Sterling). Bing is a member of the FairSearch Coalition, whose sole purpose is to see that this acquisition is blocked. 

    Google has been criticized for favoring its own content over competitors. It’s interesting that Bing is going so far as to suggest its own content before users even get to the search results themselves. 

  • Bing Spreads Facebook “Liked Results”

    People who use both Facebook and Bing should soon become more familiar than ever with the concept of "social search."  The integration of Facebook "Likes" into Bing’s results is continuing so that searchers can see which sites have earned their friends’ approval.

    A post on the Bing Search Blog explained this morning, "A few months ago, we announced an exciting partnership with Facebook to make search more social.  As part of that work, we introduced Liked Results, which promotes links your friends have publicly liked or shared via Facebook.  Today we are extending Liked Results to annotate any of the URLs returned by our algorithmic search results to all users in the US."

    So here’s the bottom line: "If your friends have publicly liked or shared any of the algorithmic search results shown on Bing, we will now surface them right below the result."

    Of course, this development calls into question whether you trust the opinions of your friends more than those of professional reviewers, but that’s a problem for individuals, not Bing, to resolve.  The initial "cool" factor of seeing that your friends liked a certain search result is considerable, regardless.

    Indeed, it’s not hard to imagine that more people will now give Bing a try, at least when conducting certain types of searches (for restaurants or bands, maybe).  Google and Yahoo don’t have anything that can really compare to the "Liked Results" feature.

    The Bing blog post promised that additional changes are on the way, as well, so something even more interesting related to Facebook and social search may be introduced in the near-ish future.

  • Bing Gets Behind “Future Of Search” Series

    Bing Gets Behind “Future Of Search” Series

    Anyone who’s interested in what Bing will do next can perhaps relax.  Rather than make onlookers fight for every scrap of information, the organization seems to be tending towards openness, announcing today that it will back a sort of multimedia series called "The Future of Search."

    A post on the Bing Search Blog explained, "Here at Bing we don’t claim to have all the answers – but we know that together we can dream up something big and different.  To that end, we have teamed with the folks at O’Reilly Radar . . . .  Their editors will be curating multiple themes including social search, natural language, and ‘the web of things’ that explore what the industry sees now, and where it might be headed."

    Then the post continued, "Here’s how it works: every 3-4 weeks, the channel will feature a theme and a variety of videos, writings, and discussions on that theme so as to elevate the search discussion beyond market share, the feature of the week, or dwelling on past trends."

    Important Microsoft employees, including Principal Researcher Susan Dumais and General Manager Sean Suchter, should participate in the series and share their thoughts.

    Obviously, this probably won’t extend to sharing corporate secrets, but it should give everyone a good idea of the official Bing stance on different subjects.

    You can see a pilot video on the subject of social search below.

  • Don’t Laugh. Bing Has a New Toolbar.

    Don’t Laugh. Bing Has a New Toolbar.

    "OK, don’t laugh," an email we received from a Bing representative began. "I’m really e-mailing you about a toolbar, but it’s actually pretty cool."

    Yes, Bing has a new toolbar, or "Bing Bar" if you will. It includes things like Bing Search, Facebook, email, Bing Rewards, Maps, Games, etc. 

    "I know what you’re thinking – another toolbar?" the rep tells WebProNews. "Bing took a fresh approach and redesigned it so the Bing Bar not only delivers a rich search experience, but also brings some of the most popular things people do on the web right to them in an app-like experience."

    "For example, one key feature of the Bing Bar is the Facebook integration, which makes it easy for you to see what your friends and family are up to without ever having to leave the web page you’re on," he added.

    Bing Bar Released

    It also comes with alerts. "As we talked to customers we realized that more and more of them use many different online services and while some of those services provide proactive alerts of new mail or postings, they didn’t have a consolidated way to get all that information," says the Bing Team. "Additionally, as folks are browsing the web often times they encounter areas where they might like some help (say content on a page in a foreign language). We created Alerts to act a bit like your online personal assistant, letting you know when new messages arrive or when the Bing Bar can help you with something you are doing online."

    Rewards are only available for the U.S. "Finding the latest offers for Bing Rewards is easier than ever by simply clicking the Bing Rewards icon in the new Bing Bar," says Bing’s Joshua Schnoll. "With Bing Rewards you have the opportunity to earn credits redeemable for great rewards just by taking advantage of offers while searching, discovering, and exploring on Bing right from the new Bing Bar. Learn about Bing features and ways to find information more quickly while earning credits for rewards like gift cards for Starbucks and Amazon, Microsoft Points for Xbox Live and more. We’ll also alert you when new offers are available through alerts in the Bing Bar. Sign up for free through the Bing Rewards icon in the Bing Bar and earn 250 credits to get you started towards your first reward."

    <br /> <a target="_new" title="New Bing Bar Available Today" href="http://video.msn.com/?mkt=en-us&amp;vid=1029d71f-192f-4d98-bba7-917e550090d8&amp;src=SLPl:embed:&amp;fg=sharenoembed">Video: New Bing Bar Available Today</a>

    The announcement did not say anything about using Google search data as a Bing ranking signal. When asked about data collection, the rep told us:

    There hasn’t been a change, but the team did update the Bing Bar privacy info to be more clear. When a person uses the Bing Bar we collect information that helps us understand the configuration of the computer, how the Bing Bar is used, and search information where the default search service is Bing and the user conducts a search through the Bing Bar. If a user elects to participate in the Bing Bar Experience Improvement program, then we collect additional information including the websites that a user visits from the browser with the Bing Bar installed. 

    If a user elects to participate in Bing Rewards, then we also collect additional information as detailed in the Bing Rewards Terms of Use (http://www.bing.com/rewards/tou/). Specifics regarding Bing Bar Privacy can be found here: http://onlinehelp.microsoft.com/en-us/bing/gg316403.aspx

    The Terms of Use (http://explore.live.com/microsoft-service-agreement?ref=none) and the Microsoft Online Privacy Statement (http://go.microsoft.com/fwlink/?LinkId=74170) for Bing are publicly available.

    The Bing Bar requires Windows 7, Vista, or XP with Service Pack (SP) 3, and Internet Explorer 7 or later.

  • Google Yet Again: We Don’t Use Bing Data to Influence Our Search Results

    I thought this was already made fairly clear, but Google has said again that it does not use Bing data to influence its search results, the way Bing apparently uses Google data to influence it’s search results. 

    Danny Sullivan has dug into this topic again, and got some new quotes from Google fellow Amit Singhal, who oversees Google’s ranking algorithm and who wrote a post slamming Bing for its practices after the whole debacle went down. 

    "Bing results increasingly look like an incomplete, stale version of Google results—a cheap imitation," he said.

    Singhal told Sullivan, "We absolutely do not use search activity on other search engines to influence our search  results."

    That doesn’t mean Google doesn’t see what’s happening on Bing and other search engines, as Sullivan points out, but Google is sticking to its story of not using that information to influence search ranking. 

    Google will evidently be making improvements to its disclosure process, which is somewhat ironic, considering that was a big part of Matt Cutts’ argument when he and Bing’s Harry Shum argued about the whole thing on stage at a recent search event. 

     

  • Bing Needs Users to Break the Google Habit

    One of Bing’s Facebook fans brings up a good point about the search market. Google is simply ingrained in so many people’s online habits, Bing’s biggest challenge is to simply keep Google users from being sucked back into the Google way. 

    Have you tried to use other search engines besides Google, only to find yourself coming back? Was it for the quality of results or just out of habit? Let us know

    Daniel WillisHow can I adjust to bing? I like the search engine just I am in the grip of google :/ I always end up using google again.

    Easily embed social conversations

    Bing reminded everyone this week that it is still behind in some aspects of search, when it announced personalized search results based on location and history.Google has been personalizing search results based on these factors for quite some time. The announcement doe show that Bing is improving, however. 

    Meanwhile, as Google’s search quality is repeatedly called into question, one of  the biggest things it has going for it is probably the fact that it is indeed a habit for so many people, because it has simply dominated the search market for so long. 

    Bing has a new weapon in this battle, however. Last year, Microsoft launched Windows Phone 7. Initital sales of the devices that run this platform weren’t too mindblowing. Now, as you may have read, Microsoft has entered a strategic partnership with Nokia, which will see its phone OS being used across Nokia devices. And guess what – Bing will also be used across these devices as the default search. 

    Habits are a lot easier to break when the default is the alternative. Of course, it remains to be see just how well this partnership will pay off for Microsoft. They are, after all, competing with the likes of iOS and Android, not to mention BlackBerry and webOS.  

    On an interesting sidenote, Google has been making job offers to Nokia engineers.

    Do you think the Nokia deal will give Bing a significant push in search market share? Comment here.

  • Concerning Bing’s More-Accurate-Than-Google Search Results

    It’s pretty clear that Experian Hitwise has a comfortable familiarity with Tom Smykowski’s “Jump to Conclusions” mat, at least in regards to comparing search result accuracy with Google and Bing.  It’s either that or perhaps the “online competitive intelligence service” needs another lesson in correlation and causation.

    Do you think Bing has better search results than Google? Tell us what you think. 

    In a recent report discussing Bing’s improved market share — something the tech journalism sector is going wild about, but if I’m not mistaken, 68 percent is far greater than 27.4 — Experian Hitwise made the bold statement that, because Bing users click search engine results 81.54 percent of the time, compared to 65.58 percent for Google users, Bing’s results are more accurate than Google’s.

    WebProNewsWho has better results: Bing or Google?

    Easily embed social conversations

    Experian Hitwise found that Bing’s market share rose from 10.60% in December to  12.81% in January. As we pointed out in a previous post, Bing didn’t simply steal users away from its partner Yahoo, either. 


    Of course, considering the spat between Google and Bing, and Bing’s use of at least a small percentage of Google’s search engine results, it adds more skepticism to Hitwise’s claim.

    As many of you know, the principle idea in “correlation does not equal causation” is one thing does not necessarily cause another, or in the case of Google and Bing’s search result accuracy, one piece of data (more Bing users click the results) does not make bold conclusions true (Bing’s results are more accurate).

    Jump to Conclusions Mat
    Image courtesy

    Taken at face value, it’s easy to conclude Bing’s results are 16 percent more accurate, but then, when you consider so many more people are using Google to conduct Internet searches, the margin for non-clicks for any number of reasons — incorrect spelling, refining the original search query — is a lot larger than Bing’s.

    Furthermore, what is the average experience level of Bing users?  If Bing users are comprised predominantly of “Internet noobs,” for lack of a better term, would they not be more inclined to click the first result they saw, even if it was relevant or not? If Google’s users are “more experienced,” would they not be more selective about which results they clicked?

    And if that’s the case, doesn’t that mean the overall quality of search results — across the board, not just with Google — need to be improved?

    As for Google’s results being less accurate than Bing’s, before making such a claim, much more research is needed: an extensive, side-to-side comparison of multiple queries, not just reliance on how frequently the results were clicked.  Another obvious aspect to consider is the user’s experience level.  An Internet veteran will not click everything they see; whereas an Internet novice using Bing because they liked their witty “search overload” commercials is not as selective.

    In regards to Hitwise’s conclusion, as told via Internet chat lingo, the following statement comes to mind:  More clicks != better quality of results

    You need more data to make such a profound conclusion.

    Agree? Disagree? Let us know in the comments.

  • Matt Cutts Responds To Hitwise

    Whether or not Bing’s search results are more accurate than Google’s isn’t up for discussion here.  Aside from the inherent sampling errors when comparing the actions of either group — a 65 percent market share and a 27 percent market share are not equal sample sizes, leading to large amounts of variability — Hitwise’s conclusion seemed more like wishful thinking.

    Matt Cutts Talks About Google's Lastest Web Spam EffortsAnd now, the Googler Supreme, Matt Cutts, has thrown his two cents into the fray.  Needless to say, he didn’t agree with Hitwise’s “conclusion” either. 

    In his Google Buzz post, Cutts asks:

    Are you able to determine whether the user clicked on a search result vs. just left the search engine to go to another site? There’s a difference between an abandoned search and clicking on a search result, but both result in the user searching and then going to a different site. By Hitwise’s definition, wouldn’t doing a query on Bing and then going to Google or Yahoo count as a "successful search" on Bing?

    Not only that, but when asked, Hitwise couldn’t even define what they considered a successful search:

    Hitwise later confirmed to me that they don’t know whether the user actually clicked on a search result or just went to a completely unrelated site. Given all that, I’m surprised to see Hitwise is still pushing this metric and still calling it "search success rate."

    So here comes Hitwise, armed with incomplete data that’s rife with variability biases, and they can’t even define what they consider a successful search engine query?  If that’s the case, their entire “Bing is more accurate than Google” thesis should be thrown out the window.

    Now, this is not an attack on Bing.  If you use Microsoft’s search engine and you like the results it gives, more power to you.  That doesn’t mean, however, Hitwise should be given a free pass when they deliver erroneous conclusions that ignore each engine’s market share.

    Are Bing’s results more accurate than Google’s?  I really don’t know and without extensive, side-by-side comparisons of numerous queries performed by equal-sized groups, neither do the rest of us.

    Ultimately, it all comes down to preference.

  • Nokia Deal Could Be Huge for Bing

    Nokia Deal Could Be Huge for Bing

    As you may know, Microsoft and Nokia have entered a strategic partnership, which will see Nokia producing Windows Phone platform smartphones. More on that here.

    One interesting part of the announcement that hasn’t gotten a whole lot of attention is that Bing will power Nokia’s search services across the company’s devices and services, and Microsoft adCenter will power search advertising across them as well. 

    NokiaWe have really exciting news for you today! Together Nokia and Microsoft plan to bring new and unique experiences: Nokia Maps + Bing + XBox + Office 360 = awesome possibilities for the Nokia Windows Phone

    Easily embed social conversations

    When Microsoft announced Windows Phone 7, we suggested that it could be one of Google’s biggest threats, and one of Bing’s best chances for significant growth. Lackluster sales of the initial devices kind of played that notion down a bit, but this new announcement could breathe new life into it. 

    "Mobile is critical to Bing’s success, and providing the best possible search experience on Windows Phone 7 is an important part of our strategy," a Microsoft spokesperson told us in November. 

    Bing’s market share did jump last month, according to Hitwise numbers, and the recent Google vs. Bing debate has no doubt generated some new interest in Bing. 

    Perhaps Bing’s biggest obstacle is the way Google has simply become a harder-to-break habit than smoking. Still, Bing reminded the industry how far behind it is in some ways, when it announced personalization of search results based on history and Google – both something Google has been doing for quite some time, but to be fair, this does show that Bing is improving. 

    Habits are a lot easier to break when the alternative becomes the default. Now, Microsoft just really needs this partnership with Nokia to put up significant competition in the mobile device space.

  • Bing Adds Personalized Search Features Based on History and Location

    Bing has started testing new personalized search features, aimed at making individual search results more effective. "Personalized search is not new, but Bing is taking a different approach, focused on the type of search a person is doing and understanding more about what that person is likely searching for," a spokesperson for Bing tells WebProNews. "As no two people have the exact same search behavior, Bing has taken the extra step to automatically tailor search results."

    One feature involves results based on previous searches.  "People often search for the same thing over and over and choose the same link regardless of where it is on the results page because they know exactly what they want," Bing says. "Now, when a person searches in Bing for the same term multiple times and consistently clicks on a search result that happens to be lower on the results page, it will eventually be promoted to the top position. For example, if a person is searching for {ACS} looking for the American Cancer Society that website appears lower in the results page, but if they consistently choose the American Cancer Society website when searching {ACS} that result will eventually be promoted to the top of the page."

    Bing American Cancer Society Results - Based on New Personalized Features

    The other new feature comes in the form of results tailored to location. "Results are now tailored to the city a person is searching from," Bing says. "People will no longer have to type their location when searching for a local result. For example, instead of typing ‘Pizza in Seattle’ to find the website of popular pizza joint in Seattle, a user in Seattle can simply search for “Pizza” to see local results."  

    The new features are rolling out today.  Bing talks about them more in this blog post

    To be honest, it’s a little surprising that Bing is just now incorporating these features into its search engine now. 

  • Search Engines and ClickStream Data

    Search Engines and ClickStream Data

    Recently there was a big kerfuffle over Bing copying Google results, Bing denying it, the Google FUD machine in full force, and some nice conspiracy theory about who is pulling the strings and why. While this makes for some exciting drama and fun twitter banter, there is some actionable information for SEO’s: paying attention to and using clickstream data.

    According to the Bing response they are 100% using click stream data from sources such as IE toolbars and factoring that data into their ranking algorithms. In fact, that click stream data is at the heart of Google’s accusation that Bing is copying them. What REALLY happened is that Google engineers set up some fake SERP’s for made up words and made sure Bing got the data by sending clicks to Bing. While it’s technically not the clickfraud that Bing frames it as (since PPC wasn’t involved), it was artificial data, convincing enough that Bing believed 10% of it.

    In my opinion the days of being able to ignore or dismiss social as a fad or not a part of SEO are over…

    The real question you need to be asking yourself is, does Google use click stream data as part of their ranking algo? If you set the wayback machine to 2002, GoogleGuy (aka Matt Cutts) felt using Toolbar data could help provide better SERPs (hat tip MattMcGee). To the best of my Knowledge at the time this post was written, Google hasn’t disclosed if toolbar clickstream data is or is not used in ranking data (if Matt Cutts or any other rep wants to comment or drop me a link to an official comment, I’ll append this post). That said, in my testing I have seen a lot of evidence pointing to toolbar click stream data being used–at least on a short term basis. Pages with a lot of social proof (aka tweets, stumbles, reddits, etc) will pop into SERP’s for extremely competitive terms and then fade away when the clickstream data stops.

    In my opinion the days of being able to ignore or dismiss social as a fad or not a part of SEO are over. Any serious SEO should also have a social component as part of their strategy, unless it’s a strictly B2B play or something “unsocial” like a funeral home.

    So what are the takeaways from this post:

    • Bing is using clickthrough data as part of their ranking methodology; it’s likely Google is as well
    • Look for ways to get your URL into the data stream of toolbar users
    • Social websites like twitter provide an easy way to spoon feed data to search engines
    • Clickstream data isn’t a leading factor in the ranking and probably never will be, but it is part of the equation

    Originally published on Michael Gray Graywolf’s SEO Blog