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Tag: Sprint

  • AT&T Responds To DOJ Smackdown

    AT&T Responds To DOJ Smackdown

    Even though AT&T has already been broken up once before by the United States government for monopolistic business practices, apparently, the company motto is “try, try again.” The proposed T-Mobile acquisition serves as proof of AT&T’s goals.

    If the merger were to go ahead as planned, AT&T would have over 120 million subscribers under their restrictive umbrella, and that, apparently, is what led to the Department of Justice’s attempt to squash the merger. A quote when their antitrust suit was brought to light demonstrates this quite nicely:

    “T-Mobile has been an important source of competition among the national carriers, including through innovation and quality enhancements such as the roll-out of the first nationwide high-speed data network,” said Sharis A. Pozen, Acting Assistant Attorney General in charge of the Department of Justice’s Antitrust Division. “Unless this merger is blocked, competition and innovation will be reduced, and consumers will suffer.

    Meanwhile, AT&T and those that support the merger insist it will, in fact, help innovation and will not affect the choices consumers have.

    Who’s right here?

    As it stands, AT&T was apparently caught off-guard by the Department of Justice’s antitrust suit, and has issued a response of their own:

    We are surprised and disappointed by today’s action, particularly since we have met repeatedly with the Department of Justice and there was no indication from the DOJ that this action was being contemplated.

    We plan to ask for an expedited hearing so the enormous benefits of this merger can be fully reviewed. The DOJ has the burden of proving alleged anti-competitive affects and we intend to vigorously contest this matter in court.

    At the end of the day, we believe facts will guide any final decision and the facts are clear. This merger will:

    • Help solve our nation’s spectrum exhaust situation and improve wireless service for millions.
    • Allow AT&T to expand 4G LTE mobile broadband to another 55 million Americans, or 97% of the population;
    • Result in billions of additional investment and tens of thousands of jobs, at a time when our nation needs them most.

    We remain confident that this merger is in the best interest of consumers and our country, and the facts will prevail in court.

    Perhaps someone can explain why AT&T won’t improve their infrastructure, therefore, reducing “spectrum exhaust” from within, but apparently, that’s another discussion for another day. “Why build it when you can buy it?” is the apparent approach here.

    Sprint also responded to the DoJ’s actions with wild approval:

    “The DOJ today delivered a decisive victory for consumers, competition and our country. By filing suit to block AT&T’s proposed takeover of T-Mobile, the DOJ has put consumers’ interests first. Sprint applauds the DOJ for conducting a careful and thorough review and for reaching a just decision – one which will ensure that consumers continue to reap the benefits of a competitive U.S. wireless industry. Contrary to AT&T’s assertions, today’s action will preserve American jobs, strengthen the American economy, and encourage innovation.”

    But Sprint didn’t stop there, either. One of the new selling points of the AT&T/T-Mobile merger is the jobs it will create in the United States. Sprint doubts that claim as well.

    “EPI’s claim that the AT&T/T-Mobile merger would create jobs is completely unfounded,” [professor of Economics and director of the Center for Economics and Public Policy at the University of California at Irvine, David] Neumark concludes. “It ignores potential reductions in capital expenditures that T-Mobile would have undertaken. Indeed, AT&T has told the federal government and its investors that the merger would lead to reduced capital expenditures – which by EPI’s own logic would lead to fewer jobs. And AT&T has acknowledged there would be other job reductions resulting from the merger.”

    Clearly, not everyone is as excited about the potential merger as AT&T CEO Randall Stephenson is.

    Your thoughts? Do you support the merger, one that would leave two companies, Verizon and AT&T, controlling 70-plus percent of the subscriber market? Does AT&T need to stop trying to merge with everyone and actually build their own 4G network? Let us know in the comments.

  • T-Mobile USA CEO Talks DOJ Suit in Email to Employees

    T-Mobile USA CEO Talks DOJ Suit in Email to Employees

    As previously reported, the U.S. Department of Justice has moved to block AT&T’s proposed acquisition of T-Mobile USA. They have filed an antitrust suit with this cause.

    T-Mobile USA CEO and President Philipp Humm reportedly sent out an email to employees addressing the DoJ’s move. This is My Next has shared the email with additional commentary. The email itself says:

    Colleagues,

    By now you have heard the news that the Department of Justice (DOJ) has filed a lawsuit to block the AT&T and T-Mobile merger in U.S. District Court. We were surprised by this sudden announcement, and DT will join AT&T in challenging the DOJ’s case in court.

    DT and AT&T believe the DOJ has failed to acknowledge the significant consumer benefits of this deal. DT remains convinced that bringing together these two world-class businesses would create significant benefits for customers and the country.

    While this action is addressed in Federal court, the best thing you can do is continue to focus on strengthening our business and offering world class customer service.

    Customers have many reasons to choose T-Mobile—from the great value we offer, to compelling devices running on America’s largest 4G network and our leadership in customer service and satisfaction. Working as a team, we will continue to prove there’s no better time to be a T-Mobile customer.

    Let’s build upon the positive momentum we’ve created in recent months. We have a great team here at T-Mobile, and I know you will join me in ensuring that, no matter what, ‘I Am T-Mobile Count on Me.’

    I promise to make more information available to you in the coming days and weeks on OneVoice and through your leaders as this news develops.

    Thank you for your ongoing commitment and support.

    Regards,

    Philipp Humm

    CEO & President
T-Mobile USA

    Sprint is applauding the DoJ’s move. The company released the following statement from Vonya B. McCann, senior vice president of Government Affairs for Sprint:

    “The DOJ today delivered a decisive victory for consumers, competition and our country. By filing suit to block AT&T’s proposed takeover of T-Mobile, the DOJ has put consumers’ interests first. Sprint applauds the DOJ for conducting a careful and thorough review and for reaching a just decision – one which will ensure that consumers continue to reap the benefits of a competitive U.S. wireless industry. Contrary to AT&T’s assertions, today’s action will preserve American jobs, strengthen the American economy, and encourage innovation.”

  • iPhone 5 Rumor: Release Date Should Not Be Discussed Says Sprint

    The first rule of working for a company who’s getting the iPhone 5 is don’t talk about the iPhone 5.

    Sprint employees are being told to keep their mouths shut when it comes to the speculated release of the iPhone 5. SprintFeed obtained an internal memo addressed to “All Dealers” that advises employee to refrain from speculating about the much-anticipated phone coming to Sprint.

    The memo says “A recent Wall Street Journal article mentioned that Sprint is getting the iPhone 5. If you’re asked by a customer or just talking to friend or family members, you need to avoid making any comment about the iPhone 5 and simply state “no comment.”

    It goes on to give employees another response options when asked about the iPhone 5. Here’s a screencap of the memo –

    Last week, we told you about those reports that Sprint will be selling the iPhone 5 sometime in mid-October.

    The latest release date rumors have the iPhone 5 arriving sometime in September or October. The very latest has a specific date of October 7th, and this internal memo from Sprint just adds fuel to that fire.

    This is not the first information that’s been leaked from a carrier about the iPhone 5. Earlier this month, it was reported that an AT&T Vice President was telling certain employees that the iPhone 5 was on its way in October.

    “Expect things to get really really bust in the next 35-50 days – so prepare your teams accordingly,” he supposedly said.

    If the iPhone 5 does in fact come to Sprint, it would be huge for both parties involved. It would also mean that all three main carriers would offer the device.

  • iPhone 5 Rumor: Release Date in October – For Sprint

    Well, two big iPhone 5 rumors in one day. What’s the special occasion?

    The Wall Street Journal is reporting, citing “people familiar with the matter,” that Sprint Nextel will start selling the iPhone 5 in mid-October.

    The release date rumors have fluctuated between late September and mid-October. At least one source calmed October 7, specifically, and now this.

    Well, regardless of the date, the real news here is that Sprint is getting the iPhone (supposedly). That should be huge for Apple as that would mean the 3 main carriers in the U.S. (don’t forget AT&T’s T-Mobile acquisition) would offer the iPhone, surely increasing its market share significantly in the smartphone market, with which it is competing fiercely with Android (and now Windows Phone). Oh yeah, and RIM.

    The other rumor about the iPhone 5 today is that it will be a dual mode device. More on that here.

    Yesterday, some photos of alleged parts for the device were leaked.

    In other iPhone rumor news, there is also word that Apple will release a cheaper version of the iPhone 4 alongside the iPhone 5.

  • Is Verizon Customer Service The Worst Thing Ever?

    Is Verizon Customer Service The Worst Thing Ever?

    To get this out of the way, I am not a disgruntled Verizon customer. I’ve never been a Verizon customer. This is not a personal vendetta being aired because I had to spend 4 hours on the phone with Verizon customer service or something like that. This is actually just the product of a down-the-rabbit-hole internet search.

    Let me explain.

    I saw this tweet from GigaOM founder Om Malik a few hours ago:

    dear verizon when offering online payment please ensure that your system is not idiotic and actually works. thanks 5 hours ago via Twitter for Mac · powered by @socialditto

    It made me laugh, and I thought about one of my friend’s horror stories about dealing with Verizon. His story didn’t involve online bill pay, but actually his dealings with a customer service rep who was, well, less than helpful. Okay, there are going to be bad apples in every company, you can’t single out Verizon, right?

    So after seeing Malik’s tweet, I searched Twitter for Verizon customer service. Every tweet I saw (and there were plenty of them) was discussing how much they hated Verizon customer service. I took a screencap because it was just so damn funny:

    So that got me Googling. Do you know how many sites there are devoted to the fact that Verizon customer service sucks? The answer is quite a few. The most popular seems to be verizarape.com, who is averaging multiple horror stories posted a day. Some of the latest: “I am crying after talking to Verizon rep,” “CRAPPY CUSTOMER SERVICE,” and “Verizon Robbery without a gun.”

    Dave, who runs VerizaRape says on the home page, “I have never met a Verizon customer who has not had a negative experience when dealing with this company.” He has bought up the domains verizonsucks.us, verizonsux.com and ihateverizon.com.

    Then there is another Verizon horror story site, verizonpathetic.com. It asks you to “post your pain” and says that it serves as a “forum for dissatisfied customers to voice their frustrations.”

    And of course there’s a plethora of posts like “lied to” and “absolutely the worst service ever” on sites like my3cents.com and eopinions.com. See what I mean about the rabbit hole aspect of this?

    But okay, it can’t just be Verizon, I said to myself. Customer Service from any company is frustrating. And it’s unlikely that anyone would take to Twitter to voice their story of just how helpful a company’s customer reps are, right?

    Well, take for instance Sprint. A chuck of the recent tweets rolling in about their customer service is almost mixed when it comes to feedback. Sure, some people say it sucks and they had a horrible experience, but there are way more positive tweets about Sprint, compared to the lack of anything positive about Verizon that I saw:

    And AT&T resided somewhere between Verizon and Sprint. Some positives, but not as many as with Sprint. And there are plenty of posts on message boards and forums about AT&T customers reporting bad service. But attsucks.com isn’t registered. Neither is atandtsucks, or attsux. Most every combination I can think of for Verizon is registered, even f*ckverizon.com.

    But in reality, won’t most people always be dissapointed by customer service? If you’re having to enlist their help, there’s most likely already something wrong – so you’re already in a bad mood. Like this guy, for instance – we are all just in a vicious cycle I fear:

    AT&T has terrible customer service, why do I waste my time and money with them. Gotta look into Verizon… 2 hours ago via web · powered by @socialditto

    Here’s the question though: Does venting on Twitter help? Can making your anger public have a positive effect? It would seem so, because the Twitter traffic on the subject is pretty high.

    What are your customer service experiences? Who has the best, in your opinion..and who has the worst? Let us know in the comments.

  • Google, Sprint to Launch Mobile Payments

    It looks like mobile payments are coming to Android phones quite soon, at least some Android phones. Bloomberg is reporting that three people familiar with the matter say that Google plans to unveil their mobile payment service this Thursday, May 26th.

    Google will use NFC (Near Field Communication) technology to allow users to make payments with a swipe of their smartphones at retailers equipped with NFC capable POS systems.

    NFC is a short range wireless technology that allows two devices to communicate information if they are in close proximity to one another.  NFC chips can be integrated into a handset or on the device’s SIM card.

    Currently, NFC is available on the Sprint Nexus S Android smartphone, but the sources say that the NFC and mobile payments will be available on other Sprint phones as well.

    According to Bloomberg, Google plans to introduce the mobile payment service in five cities – New York, San Francisco, Los Angeles, Chicago and Washington DC. They are using technology from VeriFone and ViVOtech to run the service say the sources.

    Google has sent out invitations to a press conference in New York on Thursday.

    Early reports about the upcoming iPhone (whether it be the 4S or the 5) indicated that Apple would be introducing NFC technology for mobile payments. But recent reports say that it is unlikely that the new iPhones will have mobile payment functionality.

  • Google Voice Comes to Sprint Today

    Last month, Google announced that Sprint was integrating Google Voice, allowing using customers to use their existing Sprint mobile numbers as their Google Voice numbers, and having it ring multiple other phones at the same time. Today, Google announced that the integration has gone into effect.

    As Google explains on the Google Voice blog, there are two options for Sprint customers:

    Option 1: Keep your Sprint number: Your Sprint number becomes your Google Voice number so that when people call your Sprint mobile number, it rings all the phones you want.

    Option 2: Replace your Sprint number with your Google Voice number: All calls made and texts sent from your Sprint phone will display your Google Voice number.

    “In both cases, Google Voice replaces Sprint voicemail and international calls made from the Sprint phone will be connected by Google Voice,” says Google’s Patrick Moor.

    It gives Sprint customers transcribed voicemail messages, which are available online and sent via email and/or text message.

    The feature is available in the U.S. It is being rolled out as we speak.

  • Sprint: “AT&T / T-Mobile Deal Would Harm Consumers”

    Since last week’s announcement that AT&T, the nation’s largest wireless provider, is planning to buy T-Mobile for $39 billion, there has been no lack of criticism from many different outlets. Many worry that the deal could harm competition and in the end hurt the quality of service provided to consumers. Sprint is the latest to throw their hat in the ring, today publicly opposing the acquisition in a press release.

    Sprint says that the deal could do incredible damage to the competition and innovation that flourished in the wireless industry for some time. Sprint notes that decisions by the U.S. government and courts have served to open the wireless market in the part few decades. They fear that AT&T’s acquisition of T-Mobile could undo all of that progress.

    Sprint notes that if the deal is finalized, a company will be created that is nearly three times the size of Sprint in terms of revenue and that a duopoly would be solidified, with AT&T and Verizon controlling the wireless market.

    “Sprint urges the United States government to block this anti-competitive acquisition,” said Vonya McCann, senior vice president, Government Affairs. “This transaction will harm consumers and harm competition at a time when this country can least afford it. As the first national carrier to roll out 4G services and handsets and the carrier that brought simple unlimited pricing to the marketplace, Sprint stands ready to compete in a truly dynamic marketplace. So on behalf of our customers, our industry and our country, Sprint will fight this attempt by AT&T to undo the progress of the past 25 years and create a new Ma Bell duopoly.”

    The deal must eventually pass through the Department of Justice and the FCC, which will have extensive hearings on the subject. Sprint will most likely be given their chance to get their opposition on the record.

    Sprint is not the first to publically oppose this acquisition, as last week the Rural Telecommunications Group (RTG) released their own opposition. RTG is an association of small service providers, all serving less than 100,000 wireless customers. They say that this is just one in a line of mergers & acquisitions that will eventually kill all competition:

    Over and over again, RTG and its members have voiced their concerns regarding the negative repercussions that will befall the mobile wireless industry if mergers and acquisitions, especially among the sector’s largest players, continue unabated. “November 4, 2008, the day the FCC approved the Alltel/Verizon merger under Federal Communications Commission Chairman Kevin Martin, was the first day the United States wireless market ceased to be competitive,” stated RTG’s General Counsel, Caressa Bennet. “The market has failed and T-Mobile’s decision to throw in the towel only confirms it.” The Department of Justice and the FCC have approved similar mergers in the past and American consumers should brace themselves for losing yet another marketplace choice in the mobile sector.

  • Verizon Sprint Merger Not Looking Likely

    As you probably know, AT&T and T-Mobile USA announced plans for the former to acquire the latter from Deutsche Telekom for $39 billion in cash and stock. While the deal, expected to close in a year, has to go over some regulatory hurdles from the FCC and the DoJ, there have been concerns that the deal will narrow choices for consumers.

    Part of these fears have also included speculation that Verizon would try to acquire Sprint to stay competitive with AT&T. Verizon is trying to quiet down such talk, however. CEO Daniel Mead told Reuters, “We’re not interested in Sprint. We don’t need them.”

    Well, time will tell whether that remains the case, and opinions have a funny way of changing in the telecommunications industry. See recent T-Mobile ads blasting AT&T’s network:

    That is the nature of competition.

    T-Mobile announced itself today that its doubling the speed of its 4G network to achieve a theoretical download speed of 42 Mbps starting in Las Vegas, New York and Orlando to be followed closely by Chicago and further expansion of the New York network into Long Island and Northern New Jersey. By mid-year, T-Mobile says it expects 140 million Americans in 25 markets to have access to increased 4G speeds.

    “As T-Mobile continues the aggressive expansion of America’s Largest 4G Network, we’re doubling our maximum speed in more than two dozen markets, starting with three important cities today,” said T-Mobile USA CTO Neville Ray. “We will continue to build on our 4G network advantage this year, providing customers with an industry-leading mobile data experience.”

    T-Mobile also says it intends to offer more 4G products this Spring. These include: the T-Mobile G2x, T-Mobile G-Slate, T-Mobile Sidekick 4G, Rocket 3.0, T-Mobile 4G Mobile Hotspot, and prepaid Rocket 4G.

    Mead said this morning that Verizon never looked at buying T-Mobile and that Verizon will not be distracted by the AT&T T-Mobile merger.

    Sprint CEO Dan Heese is quoted as saying, “I do have concerns that it would stifle innovation and too much power would be in the hands of just two.”

  • Nexus S 4G and Google Voice Come to Sprint

    While perhaps not as big as the AT&T/T-Mobile news, Sprint also has some news – it’s getting the new Nexus S 4G “Google phone” as well as Google Voice integration.

    “Recently, we introduced Nexus S from Google, the first phone to run Android 2.3, Gingerbread,” writes Google VP of Engineering, Andy Rubin. “In addition to the UMTS-capable Nexus S, today we’re introducing Nexus S 4G from Google, available for Sprint. Nexus S 4G is part of the Nexus line of devices which provide a pure Google experience and run the latest and greatest Android releases and Google mobile apps.”

    “We co-developed Nexus S 4G with Samsung to tightly integrate hardware and software and highlight the advancements of Gingerbread,” adds Rubin. “Nexus S 4G takes advantage of Sprint’s high-speed 4G data network. It features a 4″ Contour Display designed to fit comfortably in the palm of your hand and along the side of your face. It also features a 1GHz Hummingbird processor, front and rear facing cameras, 16GB of internal memory, and NFC (near field communication) hardware that lets you read information from everyday objects that have NFC tags.”

    Nexus S 4G for Sprint From Google and Samsung - Specs
    Regarding the Google Voice news, Google software engineer Jacob Hesch says, “First, Sprint customers will be able to use their existing Sprint mobile number as their Google Voice number and have it ring multiple other phones simultaneously. So now, calls to your Sprint mobile number can easily be answered from your office or your home phone, or even your computer through Gmail. Calls from Gmail and text messages sent from google.com/voice will also display your Sprint number. This basically gives Sprint customers all the benefits of Google Voice without the need to change or port their number.”

    “Alternatively, Google Voice users can choose to replace their Sprint number with their Google Voice number when placing calls or sending text messages from their Sprint handset,” he adds. “This feature works on all Sprint phones and gives Sprint users all the benefits of Google Voice without the need for an app.”

    Google Voice replaces Sprint’s own voicemail system. It’s coming to Sprint customers in the U.S. (no date given – just “soon”), and will be rolled out to all Google Voice users gradually.

  • Yahoo Announces Android Deals With Sprint, T-Mobile

    With the help of Sprint and T-Mobile, Yahoo is moving onto Google’s turf.  The company announced late yesterday that it intends to make Yahoo products and services more accessible to users of certain Android devices.

    Let’s address the deals in alphabetical order.  With regards to the Sprint pact, Yahoo explained on the Yodel Anecdotal blog, "We announced an extended partnership with Sprint around Sprint ID – providing Sprint customers with a Yahoo! ID pack of services, including 1-click access to 12 different Yahoo! Android apps."

    Sprint ID is supposed to launch on the LG Optimus S, Samsung Transform, and Sanyo Zio, and the apps include things like Yahoo Finance, Yahoo Mail, Yahoo Messenger, and Yahoo Sports.

    As for the other partnership, the blog post stated, "Earlier this week, T-Mobile announced their latest Android powered MyTouch device delivering hi-definition video and 4G speeds, and we’re thrilled to partner with them and deeply integrate Yahoo! Mail and Yahoo! Messenger (with video chat!) into the latest MyTouch device."

    The T-Mobile myTouch, as it’s known, is supposed to launch before Christmas, by the way.

    At any rate, it’ll be quite a victory for Yahoo if it’s able to carve out a user base among Android device owners.

  • Kinect to Launch with Campaigns from Chevy, Sprint & T-Mobile

    It turns out Microsoft’s Kinect, the Xbox add-on that lets users play games without controllers, is not just entertainment for users, but an interesting advertising platform for businesses. Microsoft revealed some campaigns from Chevorlet, Sprint and T-Mobile, which will launch with Kinect on November 4. 

    "With Kinect for Xbox 360, we are removing the last barrier to interactive television — the controller," said Mark Kroese, general manager of the Interactive Entertainment Advertising Business Group at Microsoft. "We have seen tremendous momentum from the advertising community, including big campaigns from Chevrolet, Sprint and T-Mobile. These visionary marketers are leading the entertainment revolution with ground-breaking campaigns that are highly engaging."

    For Chevy’s campaign, Kinect users will be able to test-drive the Chevrolet Volt in the game Kinect Joy Ride. In addition to this, after viewing a video ad on Xbox LIVE or on the Web, users will be able to unlock and download  Chevrolet Cruze, Camaro and Corvette cars to drive in the game. Chevy will follow that up with a New Year campaign in the Kinect Hub showcasing the same vehicles.

    Kinect for Xbox

    Sprint will sponsor the launch of "Kinect Adventures" with a co-branded retail experience on Xbox LIVE and a sponsored contest in which players of the game have the chance to get their pictures featured on Xbox LIVE. 

    T-Mobile will have fixed product placement throughout Kinect Sports, including volleyball net signage, custom bowling balls and foam fingers held by the arena audience. T-Mobile is also sponsoring a  Kinect Sports contest.

  • Sprint Introduces Prepaid Offering With Walmart

    Sprint has introduced a new pay-as-you-go service which it will begin offering at Walmart stores on Saturday May 15.

    The new offering called "Common Cents Mobile," one of Sprint’s prepaid brands, includes 7- cent per minute phone calls and 7-cent text messages.

    Common Cents Mobile includes a round down feature, so if a user talks for 1 minute and 46 seconds they will be charged for 1 minute and not 2.

    Common-Cents-Mobile

    "In recent months, consumers seeking no-frills, pay-by-the-minute plans have been somewhat overlooked with the popularity of unlimited plans in the market," said Dan Schulman, president of Sprint’s prepaid group.

    "These customers want to stay connected — to a point — but don’t want to waste time or money on services they don’t use. The addition of Common Cents combines easy-to-use handsets with a simple pay-by-the-minute service that can save them money."

    Common Cents Mobile will be available exclusively at more than 700 Walmart stores.