Spectrum users are reporting issues, with the internet service seeing a spike in outages early Tuesday morning.
According to Downdetector.com, there was a spike in reported issues beginning around midnight, Tuesday morning. A spectrum support specialist told one user the service would be down until at least 6:00 AM due to “maintenance.”
There was nothing on Spectrum’s Twitter support account announcing the issue or maintenance.
Apple is the latest company to experience major outages, with most of its online services impacted Monday.
The issues were first noticed shortly before 1:00 p.m EST. Downdector.com shows numerous services being impacted.
According to Apple’s own System Status page, the App Store, Apple Arcade, Apple Fitness+, Apple Music, Apple TV+, AppleCare on Device, iTunes Store, Podcasts, and Radio are all experiencing an outage.
The Mac Observer reports some users have also experienced issues with iCloud, impacting their ability to retrieve their email, while Bloomberg’s Mark Gurman says the problems extend to Apple’s corporate and retail systems as well.
There’s no indication yet what the root cause of the outage may be, let alone when the issues may be resolved.
Slack has been experiencing “intermittent issues,” with users experiencing issues with calls, messages, and sending files.
The issue began shortly before 6:00 AM, Wednesday morning. The company identified the issue around 10:00 AM, and began working on a fix. Slack is now reporting the fix has been applied, although some users may still have some issues as the fix rolls out.
Thank you for sticking with us as we investigated! We have pushed a fix for this issue and while some affected features should be working as expected now, please note that other actions may take a bit longer to resolve as the fix takes effect. If you continue to have any problems, please reach out to feedback@slack.com.
Slack’s issues come a day after Discord experienced a major outage as a result of a Google Cloud issue.
Popular messaging platform Discord suffered an outage Tuesday afternoon, with the company working on a solution.
Reports starting surfacing around noon EST that Discord was down, seemingly the result of increased API Errors and Push Notification Errors. The company investigated and was able to find the issue, and began steps to correct it.
Unfortunately, after a controlled restart of the service and further monitoring, the company said “a new issue has occurred causing an major outage of the API. Oncall Engineering is working to correct this situation.”
At this point Discord is continuing to work on the issue, and is bringing in its partner companies to assist.
“Oncall Engineering continues to investigate the root cause of this issue. We have engaged our partners and are preparing contingencies to restore service.”
What appears to be a major outage is impacting a number of high-profile sites, including Slack, AWS, Github, Walmart, and others.
According to Downdetector.com, some of the internet’s largest sites and platforms are experiencing a spike in outage reports. The reports started mid-morning on Tuesday.
At this time, it’s unclear what has caused the outage, although AWS’ inclusion in the list makes it at least possible that it is the culprit, since the platform powers so many other sites.
Slack updated its Status page to let users know it was aware of the issue, but still not sure of the cause.
Some customers are unable to load Slack. We’re still actively investigating this issue, but we don’t have any new information to share at this time. We’ll keep you posted as soon as we have an update.
We will update as more details become available.
Popular communications platform Discord experienced a major outage Wednesday, only partially recovering by the afternoon.
The issue began shortly before 9:00 AM ET, with users having trouble using the service, both calls and chats. Some users reported still being able to use the service if they were already logged in, further adding to the confusion.
Discord released a statement at the outset saying they were investigating:
We are currently investigating a widespread API outage.
The company ultimately identified two different issues that were to blame, and limited logins to help mitigate traffic issues.
We have identified the underlying issue with the API outage but are dealing with a secondary issue on one of our database clusters. We have our entire on-call response team online and responding to the issue.
We have instituted a rate limit on logins to manage the traffic load. Users who are logged in are successfully using Discord at this point, and we will be slowly raising the limits here to allow more users in as we can. We expect this to be resolved in the next 15 minutes.
As of late Wednesday afternoon, 4:50 ET, the company was finally closing on a complete resolution.
We are down to the last set of offline users and we anticipate everybody being fully online within the next 10 minutes.
AWS experienced another outage Wednesday morning, just days after a massive one that impacted major companies.
As the leading cloud provider, AWS helps power a large portion of the web. Companies large and small rely on the platform for their websites, applications, and services.
According to ZDNet, AWS started experiencing issues around 10:26 AM US Eastern Time, although the issues appear to have been short-lived.
Similarly, Downdetector.com shows a spike in reported issues, but it quickly subsided.
Facebook has experienced another outage impacting its services, including Facebook, Instagram and WhatsApp.
Facebook just recovered from one of the worst outages it has ever experienced. Despite the problems the initial outage caused, Facebook’s services went down again.
We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.
— Meta (@Meta) October 8, 2021
Fortunately, this outage was not nearly as long-lasting as the one earlier in the week, and Facebook has already fixed the issue.
We’re so sorry if you weren’t able to access our products during the last couple of hours. We know how much you depend on us to communicate with one another. We fixed the issue — thanks again for your patience this week.
— Meta (@Meta) October 8, 2021
Facebook has disclosed the cause of its outage Monday, one of the worst in its history, and misconfigured routers were to blame.
Facebook, Messenger, Instagram and WhatsApp services went down late Monday morning, and remained down most of the day. The company has revealed the problem in a blog post.
Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication. This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt.
The company said it is working to learn from its mistake.
People and businesses around the world rely on us everyday to stay connected. We understand the impact outages like these have on people’s lives, and our responsibility to keep people informed about disruptions to our services. We apologize to all those affected, and we’re working to understand more about what happened today so we can continue to make our infrastructure more resilient.
Google services, including Google Drive, Docs, Sheets, Slides and Classroom are experiencing issues Monday morning.
According to DownDetector, users first started seeing issues around 9:30 ET, with users around the world impacted. Google has acknowledged the issue, and the company’s Workspace Status Dashboard shows all five services experiencing an outage.
Google has also acknowledged the issues on Twitter, and says it is working to resolve them.
Hi there. We are aware of a service disruption and are working right now to resolve it. We apologize for the inconvenience and thank you for your patience. Stay updated by following the Apps Status Dashboard: https://t.co/jIbRV3ls63. Thanks!
— Google Drive (@googledrive) April 12, 2021
Microsoft is working to address an outage with Microsoft 365, the second time in as many weeks.
Users started reporting issues with Microsoft 365 late Thursday afternoon, with DownDetector showing some 8,000 reports. Microsoft initially said it was investigating a DNS issue that was the suspected cause of the problem.
We're investigating a potential DNS issue and are evaluating our mitigation options.
— Microsoft 365 Status (@MSFT365Status) April 1, 2021
As of late Thursday evening, Microsoft was mitigating most of the issues, but had not completely resolved them.
We’re continuing to mitigate residual impact experienced by SharePoint Online. In parallel, we’re continually monitoring all Microsoft 365 services to ensure that they remain in a healthy state. Additional details can be found on https://t.co/AEUj8uAGXl or via MO248163.
— Microsoft 365 Status (@MSFT365Status) April 2, 2021
The outages are an embarrassment for Microsoft at a time when people are relying on Microsoft 365 more than ever before.
WhatsApp, Instagram, Facebook Messenger and Facebook apps experienced a significant outage Friday afternoon.
According to DownDetector, users began experiencing issues with Facebook’s services around 1:30 PM. Facebook didn’t elaborate as to the cause, but WhatsApp’s Twitter account indicated the issue had been resolved, at least for the WhatApp service.
https://twitter.com/wa_status/status/409505131760087041?s=20
There has been no official statement from Facebook, although it can be assumed the issues have been resolved for its service as well.
Microsoft has announced it has fixed the Teams outage that impacted users much of Wednesday.
Users started reporting issues with Teams Wednesday morning. The issues resulted in choppy video, messages that weren’t displaying and messages that only displayed after quitting and reopening the app.
Although Microsoft originally thought the issue only impacted North America, they later confirmed that users in South America were affected as well. The company worked on the issues most of the day, confirming they were resolved Wednesday evening.
We’ve completed all recovery processes and have confirmed through extended monitoring that the issue is resolved. Additional details can be found in the admin center under TM240228.
— Microsoft 365 Status (@MSFT365Status) February 18, 2021
As severe weather pummels much of the US, T-Mobile is experiencing outages throughout the country and especially in Texas.
The US is currently in the midst of a record-breaking cold snap, leading to snow, ice and other severe weather in portions of the country that rarely see such events. Texas has been particularly hard-hit, with millions of people without power.
T-Mobile, and to a lesser extent Verizon and AT&T, is experiencing outages as a result of the weather, with DownDetector showing a spike in outage reports beginning late-morning.
Neville Ray, T-Mobile’s President of Technology, acknowledged the issue via Twitter.
We’re experiencing network issues following severe weather in several areas of the country and especially across Texas. Our teams are working hard to restore service. Stay tuned, stay safe and thank you for your patience.
— Neville Ray (@NevilleRay) February 15, 2021
The company is facing some backlash from upset customers, some of whom are saying the company should invest more in generators for its cell towers.
https://twitter.com/white_boy65/status/1361380906632679427?s=20
Given how much T-Mobile touts its network superiority over Verizon and AT&T, losing service due to power outages and bad weather is certainly not a good look.
A major outage is impacting customers on the East Coast, with some of the most critical companies being affected.
Users of Google, Slack, Verizon, Zoom, AWS and others began reporting issues around 11:00 AM Tuesday. According to DownDetector, the issues seem to be localized to an area ranging from Washington, D.C. up the cost to Boston.
Replying to one customer on Twitter, Verizon seemed to indicate the issue was the result of a fiber line being cut in Brooklyn, NY.
https://twitter.com/phuhcue1/status/1354116168324415493?s=21
As Verizon says, there is no estimated time for repair. Needless to say, in the meantime, the issue is wreaking havoc on remote workers and schoolchildren.
T-Mobile experienced a major outage Monday, impacting thousands of customers around the world as voice and text services were down.
The issues began around 12:00 PM Monday, with users having trouble making and receiving calls and texts. President of Technology Neville Ray took to Twitter to reassure users the company’s engineers were working on the issue.
Despite their efforts, however, the problems continued for roughly 12 hours. They were so widespread that users of other networks reported having issues as well, as we reported. FCC chairman Ajit Pai even got in on the action, tweeting that T-Mobile’s “network outage is unacceptable,” and vowing the FCC would demand answers.
It appears T-Mobile is providing those answers, with Ray explaining what caused the issue, as well as what the company is doing to make sure it doesn’t happen in the future.
“The trigger event is known to be a leased fiber circuit failure from a third party provider in the Southeast,” writes Ray. “This is something that happens on every mobile network, so we’ve worked with our vendors to build redundancy and resiliency to make sure that these types of circuit failures don’t affect customers. This redundancy failed us and resulted in an overload situation that was then compounded by other factors. This overload resulted in an IP traffic storm that spread from the Southeast to create significant capacity issues across the IMS (IP multimedia Subsystem) core network that supports VoLTE calls.
“We have worked with our IMS (IP Multimedia Subsystem) and IP vendors to add permanent additional safeguards to prevent this from happening again and we’re continuing to work on determining the cause of the initial overload failure.”
Ray personally apologized for the problem, while acknowledging T-Mobile and his team did not meet their own bar for excellence.
All three of the nation’s largest wireless carriers are experiencing technical difficulties Monday, with customers reporting outages across services.
T-Mobile’s Neville Ray took to Twitter to acknowledge the issues, while at the same time recommending alternate, data-based services that are not impacted.
Teams continue to work as quickly as possible to fix the voice & messaging problems some are seeing.
Data services are now available & some calls are completing. Alternate services like WhatsApp, Signal, iMessage, Facetime etc. are available. Thanks for your patience.
— Neville (@NevilleRay) June 15, 2020
Neither Verizon nor AT&T have issued a similar statement. However, a look at Ookla’s Downdectector service shows a spike in complaints for both companies coinciding with T-Mobile’s issues. In the case of Verizon, 79% reported an issue with their mobile phone, 16% with mobile internet and 3% with landline internet service. In the case of AT&T, 79% reported an issue with the internet, 11% with their phone and 8% reported no network reception.
The fact that all three carriers started experiencing major problems around the same time would seem to indicate an issue with a shared network backbone, although no further details were available at time of writing.
For the third time in two weeks, the Robinhood trading app has experienced a major outage during a heavy trading day.
Monday morning Robinhood notified its customers via Twitter that trading was down and the company was investigating the issue.
Trading is currently down on Robinhood and we’re investigating the issue. We’re focused on getting back up and running as soon as possible and we’ll update the status page with the latest https://status.robinhood.com.
— Robinhood Help (@AskRobinhood) 3/9/2020
An hour later, approximately 10:30 AM, the company informed users it had partially restored services.
Trading has been partially restored on Robinhood and our team is working to get our platform fully back up and running. We’ll update the status page with the latest: https://status.robinhood.com
— Robinhood Help (@AskRobinhood) 3/9/2020
Shortly after 1:00 PM, the company had restored most functionality, except fractional equities.
Trading on Robinhood has been functional for new orders with the exception of fractional equities since at least 10:25 AM ET. We’ll continue to update our status page with the latest https://status.robinhood.com.
— Robinhood Help (@AskRobinhood) 3/9/20)
The company has already faced threats of class-action lawsuits and loss of customers as a result of the previous outages. Customers have complained that they have lost out on some of the biggest trading days, in some cases costing them thousands of dollars.
Robinhood is going to need to demonstrate they can solve their issues once and for all if they hope to keep existing customers, let alone continue growing.
For the second day in a row, the Robinhood trading app experienced a major outage, leaving users frustrated and angry.
Robinhood went down Monday, leaving users unable to cash in on the stock market’s massive rally. Users turned to Reddit and Twitter to express their outrage over the app’s outage which, in some cases, had cost users money. Some users were threatening lawsuits, while others expressed hesitation to trust the app again.
The trading app seemed to be back up and running Monday evening, only to go back down again Tuesday. All services except Market Data and Corporate Actions were experiencing a major outage, with Email Support experiencing degraded performance.
In a tweet, the company said it was trying to resolve the issue as soon as possible.
Our systems are currently experiencing downtime. We’re determined to restore full functionality as soon as possible. We’ll be sharing updates here and on status.robinhood.com.
—Robinhood Help (@AskRobinHood) 3/3/20
Shortly before noon, the company announced that functionality had been fully restored and again apologized for the issues.
Robinhood is now fully restored. We know this has been frustrating and we will work diligently to provide the level of service you deserve.
—Robinhood Help (@AskRobinHood) 3/3/20
The company has said it may provide some form of compensation on a case-by-case basis, according to Bloomberg. The bigger issue for the company is the loss of trust it has experienced as a result of its missteps.
Microsoft Teams has suffered an embarrassing outage this morning, although the fix is already being deployed, according to Microsoft.
Shortly after 9:00 a.m. this morning, Microsoft announced via its Microsoft 365 Status Twitter account that some users were unable to access Teams and that techs were looking into it.
“We’re investigating an issue where users may be unable to access Microsoft Teams. We’re reviewing systems data to determine the cause of the issue. More information can be found in the Admin center under TM202916”
Approximately an hour later, Microsoft updated their Twitter feed to announce the cause of the problem. Evidently, an expired authentication certificate was at fault.
“We’ve determined that an authentication certificate has expired causing, users to have issues using the service. We’re developing a fix to apply a new certificate to the service which will remediate impact. Further updates can be found under TM202916 in the admin center.”
By shortly after 11:00 a.m. ET, Microsoft began rolling out an updated certificate that should address the problem.
“We’ve initiated the deployment of the updated certificate and are monitoring service health as the fix progresses. Additional information can be found under TM202916 in the admin center.”
Microsoft has been working hard to grow its Teams user base, taking on rival Slack. It’s a safe bet Slack will pounce on what could be considered a rookie mistake by Microsoft to tout the reliability of its own service.
Business Insider (BI) is reporting that Google Drive suffered an outage Monday that impacted Google Docs, Sheets and Slides.
Users started experiencing issues approximately 10:00 a.m. PST, and the issues appear to have been resolved by 10:46 a.m. Although there was no indication what caused the issue, Google says it has been addressed and they apologized for the inconvenience.
“The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better,” Google said.
As BI points out, this is the second outage in less than a week.