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Robinhood Experience Second Major Outage

For the second day in a row, the Robinhood trading app experienced a major outage, leaving users frustrated and angry....
Robinhood Experience Second Major Outage
Written by Matt Milano

For the second day in a row, the Robinhood trading app experienced a major outage, leaving users frustrated and angry.

Robinhood went down Monday, leaving users unable to cash in on the stock market’s massive rally. Users turned to Reddit and Twitter to express their outrage over the app’s outage which, in some cases, had cost users money. Some users were threatening lawsuits, while others expressed hesitation to trust the app again.

The trading app seemed to be back up and running Monday evening, only to go back down again Tuesday. All services except Market Data and Corporate Actions were experiencing a major outage, with Email Support experiencing degraded performance.

In a tweet, the company said it was trying to resolve the issue as soon as possible.

Our systems are currently experiencing downtime. We’re determined to restore full functionality as soon as possible. We’ll be sharing updates here and on status.robinhood.com.

—Robinhood Help (@AskRobinHood) 3/3/20

Shortly before noon, the company announced that functionality had been fully restored and again apologized for the issues.

Robinhood is now fully restored. We know this has been frustrating and we will work diligently to provide the level of service you deserve.

—Robinhood Help (@AskRobinHood) 3/3/20

The company has said it may provide some form of compensation on a case-by-case basis, according to Bloomberg. The bigger issue for the company is the loss of trust it has experienced as a result of its missteps.

 

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