WebProNews

Tag: Local

  • Location-Based Marketing With More Power Than Facebook

    There is a lot of hype around location-based services and the marketing opportunities that come with them, but check-in apps aren’t the only way to reach consumers on a location basis. Familiar with digital out-of-home advertising? It’s not exactly new and trendy, but there is a growing number of opportunities in this space as well.

    Rob Gorrie is President and co-founder of Adcentricity, a digital out-of-home marketing firm that counts Disney, American Express, Verizon, Bank of America, Toyota, GM, Samsung, and Evian among its recent clients. He shared some thoughts with WebProNews about why he sees this kind of marketing as the next hot and upcoming medium in the ad space. 

    Rob Gorrie of Adcentricity talks digital out-of-home"Digital out-of-home advertising is a part of location based marketing. The digital out of home medium is all about the location and allows you to extend your marketing efforts and connect people, places, and brands," he says. "Digital out-of-home/location based is a space made up of LCD screens that have been placed in premium consumer viewing positions inside of venues consumers frequent most – from restaurants and bars, to taxi cabs and pharmacies. The screen is controlled by a software system that plays a closed-loop of content. The content on the screen is intended to provide information and/or entertainment that is relevant to the viewers inside the environment. As a medium used for advertising, the opportunity exists to have a highly effective, direct communication with consumers in a contextual manner. According to Neilsen, digital video in public venues reaches more Americans each month (70%) than video over the Internet (43%) or Facebook (41%)."

    That’s pretty impressive. 

    "Consumer behavior has changed and our mobile patterns have changed, but locations have not," Gorrie tells WebProNews. "While we may get our news on a phone and constantly send Tweets and videos on the go, consumers still have to go to a physical grocery store, to the gas station, to the coffee shop, out to a bar with friends; what happens in these environments are opportunities for advertisers. The medium lets advertisers reach a consumer with a highly targeted message by geography, demography and intent."

    "For example," he continues. "There are rare moments when distracted, multi-tasking, media-gargling young men and women slow down long enough to think and focus…like when they’re in bars, restaurants and entertainment venues wondering what beverage to order, discussing cool new gadgets, gear and games and destinations all the while a mash of smartphones laying in front of them. A major national beer brand recognized that last year, and booked a product launch campaign on location based video screens running in bars and fast casual restaurants across the United States. The result: 72 percent incremental sales lift on that beer in venues where the campaign ran."

    Gorrie’s company describes the medium as the intersection of mobile, location, and social media. 

    "This is part of a brand new, on-demand experience that reaches consumers across multiple touch-points," he says. "Activities that might start on one medium get broadened by other mediums and then reach, using public screens, right into where people are gathering. Consider a beer product promotion targeting sports fans that starts with in-store promotion and broadcast, drives people online, encourages people to enter and interact through mobile and social, and then pulls all that promotion together on targeted screens in sports bars, where the engagement can be driven even further."

    "The medium provides different strengths for different industries and campaign objectives," he adds. "That being said, the industry has seen a variety of household brands advertising in the space, like Samsung, Microsoft, Disney, Bloomingdales and even President Barack Obama. Advertisers can be assured that the ad will be played at specific times throughout a day, understands who is watching the screens, what they are doing inside the environment, have an understanding of what frame of mind they are in at the moment and how many times the ad will play, as well has having all the advantages of digital creativity. By discipline, the medium has a high impact for brand marketers with hypertargeting capabilities and contextual advertising. We did a campaign with Samsung that realized a 49% increase in unaided brand awareness."

    Do consumers care about the medium? Well, an effective ad is an effective ad, so why should this be any different? "Consumers like the medium because it is highly targeted and relevant to them when they are inside of that location," says Gorrie. "They get interesting content served up to them as well as promotions."

    "The medium is starting to and will have a huge impact within the retail environment," he tells us. "Using digital out-of-home screens in a retail environment has many features and benefits; mainly garnering the consumer’s attention and the point-of-purchase and eliminating the high cost of printing and distributing promotional materials. Whether it is intended to build a brand, influence customer purchase intent or influence brand decisions choices, the dynamic visual experience created by digital out-of-home screens in-store show a high correlation with sales increases. In pure marketing terms, it has always made infinitely more sense to advertise goods in the immediate vicinity of where goods are sold. Marketers get more excited by the notion of advertising when people are shopping, than they do pitching people when they’re comfortably lodged on a sofa. There is now plenty of evidence, from retailers as large as Walmart, showing screens in retail have a fully validated double-digit lift impact on promoted items."

    Look for brands to start using augmented reality more and more as well. For example, Layar just opened up its platform to any iPhone app. Moves like this have the potential to be very powerful. 

  • Google Adds Hotpot Recommendations to Regular Search Results

    Google announced that it is now adding results from Hotpot right in regular Google.com search results (with the local Google Places results it’s already putting there). 

    If you’re not familiar with Hotpot, launched late last year, this video pretty much sums it up:

    The move was inevitable, and it’s available in 38 languages now, and it certainly makes search results more social. That is if you actually have friends using Hotpot. I’d say there’s a good chance you probably have more friends using Twitter, however, and they’re naturally talking about local businesses, restaurants, etc. That’s why I’m anticipating some kind of integration for the recently picked up fflick technology, which the company says is for YouTube, into search results. 

    In a recent article at Bloomberg BusinessWeek talking about Google’s mysterious "social layer" project, it said:

    Two sources familiar with it, who asked not to be named because the project is not yet public, confirm that it is tentatively called Google +1 and that it is designed to cull data about relationships among users from current services such as Gmail and YouTube.Google will then let users share material through those connections, while using the information to make other products more social. Search results may be skewed toward pages that your friends found useful—for instance, a Google Maps query for nearby Italian restaurants could return one that was positively reviewed by someone you know. (emphasis added).

    If Google tapped more than just its native Hotpot for delivering friends’ reviews of search results, it could be very powerful. What if you got results from friends on Twitter, Foursquare, and other check-in services?  They did just add new ways to check in with Google Latitude.

    For now, it’s just Hotpot though, so we won’t get too far ahead of ourselves. Either way, Google is more aggressively trying to deliver personalized recommendations. The review sites like Yelp, who are already critical of Google, are going to love this.

  • Getting More From Your Google Place Page

    I write a fair amount about local search because it’s an important topic that’s only going to become more important as millions upon millions of folks move over to smart phones to do their browsing and shopping.

    The undisputed leader in all things search is Google and so it’s important to pay close attention to the shifting landscape of local tools and services created and supported by Google. You might want to start with this overview video from Google – How Local Search Ranking Works.

    Google Place Pages

    In today’s post I want to cover the Google Place page and make sure you understand some of the ways to get this centerpiece in the local search game working hard for you.

    1) Claim – The first step of course is to claim your Place page. There’s a pretty good chance that a listing exists from a phone record so start with Add Your Listing page and see if you can locate by phone number. Once you do you’ll be given the chance to edit the listing. You will have to verify ownership and any changes to basic information will require that you verify again, but make sure you do it. Take the official Google Place Page tour here.

    List your business name exactly as it is, don’t get cute by adding geographic terms as Google may whack you for this. List your address and even if you have a toll free number list your local number as the area code is a big location signal for Google (You can list more than one number.)

    Home based business or businesses that want to designate a wide service area can choose this option in Service Areas and Location Settings and then list zip codes or service distance and then hide the home address from the listing if they like. – This video describes service areas.

    2) Keywords, Categories, and Description – During the process of enhancing your profile you will get the chance to pick the category that best describes your business. You get to use 5 and you should add them all. Make sure you use the most accurate terms suggested by Google in their list, but you can create custom categories not on the list if they are indeed accurate. This is a place where Google gets a little miffed if you try to stuff location words in so be careful and don’t get too creative.

    Use your description to get your important keywords and location terms in – blah blah blah a keyword and keyword service serving city, suburb and neighborhood – but don’t stuff, make these read well to human eyeballs.

    3) Add Video and Images – Google gives you the ability to add photos and video and you should take advantage of this. In fact, you absolutely should add at least one photo, even if it’s just your logo, as it will show next to your listing in place searches. You get the chance to upload a photo from your computer, but consider adding images to Google Picasa or Flickr and taking the time to geotag them. This way when you add the photos by giving Google the URL to the photo you get some extra geographic data.

    You can list up to 5 YouTube video URLs and my feeling is that if these are described, optimized and geotagged well on YouTube (a Google company) it can only help your cause. Video embedded in your page also makes for a more engaging page when someone shows up too.

    4) Google Tags and Google Boost – Tags and Boost are two new local advertising options for your Place Page and they do cost money. By purchasing either of these options you won’t enhance your chances to show up higher in Google’s index, but you can make your listing stand out and they may be worth the fairly low cost.

    For a flat monthly fee of $25, businesses can enhance their listings that appear on Google.com and Google Maps with a yellow tag that emphasizes specific information such as a coupon, video, website, menu, reservations, photos, or a custom message.

    Boost enables business owners to easily create online search ads from directly within their Google Places account. This way your local ads show up in the sponsored results and you get a blue pin instead of a red one. (Not available everywhere yet – use this form to get notified when it’s available in your city)

    5) Rate and Review – Anyone visiting your Google Place Page can write a review as long as they have a Google account. Ratings appear to play a fairly significant role in getting your Place Page to rank well although Google won’t say much on the subject. Getting lots of positive reviews, even if they weren’t a ranking factor is good for business. While you don’t want to create anything that is fake you do want to put some energy into stimulating reviews.

    • Any time a customer compliments ask for a review, post those reviews in other prominent places such as your store and website.
    • Go through your list of customers and highlight those with GMail addresses – there’s a good chance they are can more easily participate.
    • Get in the habit of reviewing your business customers, suppliers and partners – check out the Google Hotpot tool.

    The local search game will continue to evolve, but don’t pass up this chance to start building your local foundation right now!

    Originally published on DuctTapeMarketing.com

  • Will Local B2B Be the Next Web Trend?

    Will Local B2B Be the Next Web Trend?

    Most of you would probably agree that local is one of the biggest trends on the web these days, fueled by a variety of factors: increased mobile and smartphone usage, localized deals services (like Groupon), and of course search. Local is a major focus of Google right now, as evidenced by an increasing number of local results being returned for queries, as well as products like Google Places, Hotpot and Google Offers. 

    Much of this trend has been based upon B2C offerings, however, and where B2C trends occur, B2B trends tend to follow. It’s happened with email, social media, and will likely come around again full circle with local and even local email. 

    It’s all about the next Groupon or "the Groupon of…fill in the blank" these days, it seems. Google and Facebook, for example, have products on the way like Google Offers and Facebook’s Buy With Friends that could rival Groupon in the niche of localized deals and group buying. 

    Everywhere you look, you see Groupon clones or some niche variation on the concept. For instance, you’ve got:

    – "The Groupon for Good"
    – "The Groupon for Casual Games"
    – "The Groupon for Green Shoppers"
    – "The Groupon for Travel"
    – "The Groupon for Publishers and Bookstores"
    – "The Groupon for Cause Marketing"
    – "The Groupon for Moms"
    – Etc. 
    – Etc.
    – Etc.

    Groupon is about group buying, but even more so, it’s about localized content and email marketing. How do I know what Groupon offer is available in my area every day? I get an email from Groupon letting me know, and I know it’s personalized to me based on geography, which makes it much more likely to be something I’ll actually use, than if it were something available to all Groupon customers around the world. 

    Now apply that concept on a B2B (that’s business-to-business) level – perhaps an office supplies vendor, a business that cleans uniforms. In fact, you can apply it to B2C businesses as well, because the businesses have employees, and they’re all consumers. 

    B2B works for consumer-facing businesses too. A restaurant, for example, could offer a business a way to give their employees discounts on meals, or a golf club or gym could do the same with discounted memberships. 

    In fact, the concept works even for national brands (which could spend a lot of money with such a service) that have local locations. Much of the appeal of local is on the consumer side anyway. A consumer (or business on the receiving end) is likely to feel a deal is more personalized to them as long as the local angle is there (this is an area Groupon could improve upon itself, by the way).

    Email marketing works for B2B. It stands to reason that local email marketing, of the sort Groupon caters to, would work extremely well for small and local businesses. It also stands to reason that we’ll see more startups looking to fill this void in the Groupon-mania induced gold rush of 2011.  

    Expect to see more "The Groupon of…" verticals aimed at local businesses. Groupon calls itself the "savior for small business". There’s room for such a savior for local B2B business too, which isn’t the kind of business you normally see in your daily Groupon emails.

  • Layar Lends Augmented Reality Technology to Any iPhone App

    Layar Lends Augmented Reality Technology to Any iPhone App

    Augmented reality app provider Layar made a very interesting announcement today – it’s making its AR technology available for all iPhone apps. In other words, expect to see a lot more innovative AR-related features in a lot of apps. 

    This extension of AR tech comes in the form of Layar’s Layar Player (now out of beta). It’s available to all agencies, brands, and developers to use to include AR (for free, no less) in their iPhone apps. 

    Layar already has a million active users on its platform, which can be reached as a result of this, and I would have to assume this will help spur growth in that number. As interesting use-cases for the platform increase, user interest is likely to follow. 

    "This year is about the democratization of augmented reality as we work to find ways to make it easier for everyone to create and publish AR content," said Claire Boonstra, co-founder and VP of platform and community. "The Player availability is the first of many activities Layar will be announcing this year to make this democratization happen."

    Layar names a few integrations in its announcement, which include the Bing-sponsored "Snowboard Hero", VerbeterdeBuurt, and Layar Trade. The first lets players earn more points; Layar Trade is an app that helps people view recent projects and work from local builders, and VerbeterdeBuurt is an app for letting neighbors post their issues and ideas for the public space on a map.

    As discussed in another recent article pertaining to a new eBay fashion app, augmented reality is likely to play an increasingly significant role in e-commerce, and much of that will be dependent on how businesses and other app developers integrate the technology. 

    Announcements like Layar’s should help stimulate this. Last year, Layar revealed the Layar stream, which opens up some doors for local brick and mortar businesses as well. 

    While today’s announcement doesn’t mention any details about the Layar Player becoming available for Android or other platforms, we imagine it’s only a matter of time. Layar itself is already available on Android. 

  • Foursquare Grows By 3,400% – Are You Part Of It?

    Foursquare grew by 3,400% in 2010, according to the company, with total check-ins reaching 381,576,305 around the world (in every country) – plus one from outer space, when an astronaut checked in from the International Space Station in October.  It has 6 million users.

    Restaurants are by far the most popular places to check into, but a lot of people are checking in at all kinds of other places, like offices, shops, clubs, movies, parks, schools, etc. 

    Businesses are continuing to look for ways to harness the location-based service to drive customers. Some are succeeding. The biggest brands on the service are MTV, Bravo, the History Channel, ZAGAT, and VH1. While the average small business may not be able to emulate the success of large TV brands with the service, it may still prove useful to explore the ways these brands have used Foursquare, to generate some ideas to implement. 

    Foursquare posted the following infographic to its blog:

    Foursquare Growth Illustrated

    CEO Dennis Crowley appeared on stage along with Groupon CEO Andrew Mason today at DLD11 in Germany. There, he talked about Foursquare’s platform a bit, noting that developers can use it to create other things around the service, and that is a key component of the Foursquare phenomenon to remain aware of. 

    How much of Twitter’s usefulness (and ultimately success) has been cultivated by third-party applications? You can expect to see a great deal of this around Foursquare, which Crowley has been touting as a great tool for local commerce (not just for big brands). 

    Foursquare is already displaying a gallery of 100 third-party apps that are using its API. If you’re looking for specific use cases for Foursquare for your business, or to see some ways your customers might be using it, I suggest spending a little time browsing this gallery.

  • Google Gives Small Businesses A Bunch of Free Resources, $100K in Ad Spend

    This year, Google says it is going to "help businesses, great and small, get the most out of the Internet." The company has selected five small businesses from different areas and given them $100,000 in AdWords spend for the year, along with free consultations with AdWords reps, and free wireless service for the year.

    But that’s not all. They gave the businesses brand new laptops and smartphones,  free "green" environmental consulting, a year of free accounting and financial services, and a free webmaster.

    Good PR and marketing for Google services? Obviously, but the company does say it will be helping small businesses like these grow their businesses online for the rest of the year. 

    "We’re looking forward to making big investments in small businesses far beyond these lucky five," says James Croom, Product Marketing Manager with the Google Small Business Team. "Small businesses have long benefited from Google products and services; now our hope is that all small business owners can have greater access to the tools and training they need to develop a cohesive strategy for doing more business online. We started last year by creating the Google Small Business Center and asking small business owners about their biggest wishes for 2011. We received an overwhelming response from business owners who, like the owners of these shops, want to do more business in the clouds in 2011."

    It’s almost as Google’s painting itself as the "savior for small businesses," but that’s what Groupon is, according to CEO Andrew Mason. In case you don’t get the reference, a new forthcoming Google product called Google Offers was discovered this week, and it is a direct competitor to Groupon, and it looks to be an important part of Google’s strategy in the local and small business department.

  • If You’re Not Local, How Can You Compete in an Increasingly Local Google?

    Update: Looks like there is likely to be a lot more local action coming Google’s way soon. 

    Original Article: There’s no question that Google has been putting a lot of focus on local results lately – from the release of products like Google Places and Hotpot (the company’s personalized and social recommendation engine) to an increasing amount of queries simply retrieving local results – often above other organic listings. 

    We had an extensive conversation about this with industry veteran Bruce Clay at PubCon a couple months ago, and webmasters and SEOs have been stressing about it all over the web. In fact, just today, one consulting firm ran a press release talking about the competitive advantages local business owners have as a result of recent changes with Google. 

    Do local businesses have the upper hand in Google? Tell us what you think

    Consultant (and founder of the firm, LocalMarketingProfitFaucet says there’s a new type of Google Gold Rush. He’s referring to getting the prime listings from Google Places, which Google will often place at the top of the SERPs. 

    "This change is having an immediate and positive impact on the local businesses shown in these Page 1 listings," says Adams. "The Internet-savvy business owners who understand how to take advantage of this are generating new customers for next-to-nothing. Meanwhile, a surprising number are still oblivious to the significance of this change. In fact, Google has revealed that only a tiny percentage of local businesses have even claimed their Google Places listing, let alone optimize it."

    "From our experience," Adams continues, "Google has always given preferential treatment to unique, multimedia content that is kept fresh and up to date. And of course, stay away from any black hat tactics that try to game the system. Google always catches up to these shenanigans. When they do, your listing could be banned with no warning and no second chances."

    If local businesses have the competitive advantage now, then some non-local businesses are wondering how they’re supposed to compete with that. After all, the far reach of the web has historically been an attractive reason to start a business in the first place. 

    In a new video uploaded to Google’s Webmaster YouTube channel, Matt Cutts (head of the company’s webspam team) addressed a user-submitted question: "In a search environment where local is becoming increasingly important (and more full on the SERP), how can an out of town company compete with the local based (and locally housed) competition without lying to show up in these results?"

    Cutts responded by saying, "The entire page of web rankings is there that out of town people can compete on, so the idea of the local universal results is to show local businesses, so in some sense, there’s not really a way where if you’re out of town, you can sort of show up (within our guidelines), and show up as a local business."

    "Now, if you are a mobile business – so for example, maybe you’re a plumber, and you get into your pickup truck, and you drive around in a particular area – so if you’re a mobile business, then in Google Places you can specify a service area, which is roughly 50 miles around where you’re based, but that’s only if you actually have some base of operations there," he continues. "You can’t be based in Topeka and claim that you have a service area in Wyoming if you have no physical presence there."

    "I think that that’s a good idea. You do want to have local businesses show up, and I know that the team has really been paying a lot of attention to try and improve Maps quality, make it more robust, check on the authenticity of businesses, and that will only continue," adds Cutts.  

    In other words, if you’re not a local business, there’s nothing much you can do about getting the kind of visibility the local businesses are getting, should Google deem the user’s query worthy of the local results. I might suggest finding queries related to your business that aren’t returning local results and giving these some more attention, and of course there’s always AdWords. 

    If there’s a particular geographic market that you’re after, but you’re not based there, you may want to consider setting up shop. In the end, Google is just going to do what it thinks will help users. Whether or not you buy that is up to you, but they’re not going to deviate from that stance, and if it encourages more people to buy AdWords ads, then so be it.   

    You can expect there to be a great amount of focus continued to be placed on local. The company even moved former VP of Search products, Marissa Mayer, to this area of focus, and with mobile becoming such a big part of the way people search, local is by default going to be a bigger part of what people are actually looking for. 

    Has Google’s increased focus on local hurt your search rankings and visibility? Let us know in the comments.

  • Google Lets You Search with Local Recommendations From Specific Friends

    Google announced a new Google Maps feature today, related to the company’s recently launched Hotpot social recommendation product. Now, users can search Google Maps, and request results based on the recommendations of specific friends. 

    "Most of us know lots of friends, each with very different areas of expertise when it comes to places to recommend. With the recent launch of Hotpot, we made it easy for you to see your friends’ ratings and reviews listed right inside search results," says Hotpot engineer Daniel Yehuda. "While this is really helpful, and we’ve had a lot of fun with it, we often found ourselves wanting to see all recommendations by a particular friend for a particular search. Problem solved…"

    "Say I’m searching on Google Maps for ‘italian restaurants’ in New York," Yehuda explains. "I’d probably trust my buddy Octavian’s recommendations over Bernhard’s (who is more of a hamburger guy, really). Now all I have to do, to see Octavian’s entire list of Italian restaurant recommendations in the city, is click on his name when he pops up in my initial search; this filters my search results to only those he’s rated and shows them on the map. It’s like I’m seeing the world, through Octavian’s eyes."

    Google Maps Hotpot Integration

    The feature is available for the desktop version of Google Maps, as well as the Android version. 

    Now, it’s going to help if your friends are actually rating restaurants using Hotpot. There’s probably a good chance that they’re not, and the feature isn’t going to be incredibly useful without your friends. It remains to be seen just how big Google will be able to take Hotpot, but there’s no question the company is putting a great deal of focus on it these days. 

    In fact, Google is putting a great deal of emphasis on local search in general, and with Marissa Mayer (who until recently was Google’s VP of search products and user experience) running the show in this area, it’s not hard to see a product like Hotpot gaining some steam.

    Are you using Hotpot? How about your friends? Let us know in the comments or on our Facebook page.

  • Groupon Talks Managing Capacity, Following Japan Apology

    As previously reported, Groupon has apologized for a recent deal gone bad in Tokyo. In the apology, CEO Andrew Mason mentioned that Groupon has "capacity planning formulas" to help merchants figure out the number of customers they can handle from a Groupon deal. As you may know, a common complaint about Groupon is that it can send too many people to a business, which does not have the means to meet customer demand. We asked Groupon to shed a little more light on these "capacity planning formulas. 

    "There are many factors to be taken into account: What’s the present customer traffic level during off-hours and during peak hours? Weekdays vs. weekend? What’s the maximum number of customers the business is able to serve? Is this an appointment-based business?" Groupon spokesperson Julie Mossler tells WebProNews.

    "We shape every deal to meet the needs of the business while making it easy for customers to redeem," she adds. "So, there may be an extra value given to customers who redeem the Groupon during ‘off’ hours, but we’ll never restrict redemption to inconvenient times."

    Many of the capacity planning formulas are proprietary, Mossler says, but the company does provide a summary of merchant preparation tools at GrouponWorks.com

    The Groupon Equation, according to Groupon

    "Overall, we find the businesses who do the best on Groupon are those who know their business inside and out, are honest with themselves and us regarding the amount of traffic they can feasibly support, and take advantage of the host of merchant preparation tools our merchant services team provides," says Mossler.

    We also asked about what Groupon is doing with regards to quality control of deals, as the company recently addressed this following some Groupon ads that were flagged in the UK as misleading. 

    "Groupon is known for the high standard of quality that we hold ourselves and our businesses against, both in the U.S. and overseas," Mossler tells us. "We turn away seven businesses for every one we feature; those Groupon chooses to work with have passed as many as seven layers of quality control, looking at online reviews, word of mouth, the structure of the business and current traffic capabilities, etc."

    "We’re conducting continuous training with our international teams to ensure that the best parts of the customer experience in the U.S. are implemented throughout the global Groupon network," she adds. 

    Groupon provides merchants with a variety of resources related to deal preparation, including deal optimization, redemption cycle planning, webinars, editorial write-ups, redemption tracking, and of course the capacity planning tools, using calculators customized to address specific dynamics of the advertiser’s industry.

  • Google Places with Hotpot App Released for iPhone

    Google has launched Google Places with Hotpot for the iPhone. Given the iPhone’s pending availability to Verizon customers, this should provide a huge boost in use for Google’s recently launched local offering. Google Places with Hotpot has been available in Google Maps for Android, but now it’s a standalone iPhone app too. 

    Google Places with Hotpot lets you search for places that are nearby and personalizes the results based on places you’ve rated using the service in the past. More on how Hotpot works here

    "It can be pretty rewarding to discover a new place you love, but we also realize that there are some experiences you just can’t wait to share," says Greg Blevins, a software engineer with Google’s Hotpot team. "So Places makes it super simple to rate a place with your iPhone while you’re there. Just fire up the app and hit ‘Rate now.’ It will use your location to guess your current place and let you post a Hotpot review right from your phone. But it’s not just about getting to say what you think—the more you rate places, the more you’re sharing about your tastes and the more we can give you personally tailored recommendations."

    Google Places iPhone App with Hotpot

    The app can be found by searching for Google Places in Apple’s App Store or visiting this link. It’s available for all iOS devices in English for now. More languages will come later. 

    Google says you can expect more features and improvements to roll out soon. It would not be surprising to see some deals-type things make an appearance. 

    Google’s Marissa Mayer, who is now focusing on the company’s geo and local products, recently talked about how Google already has Groupon-like products, after Google’s failed bid to acquire the growing deals company. "I think that when you look at our overall suite of services, especially around our advertising, we already have some things that are like this," she said in an interview with Media Beat. "We have things like coupons and offer extension ads that allow merchants to basically make offers to our users. So we’re looking at how we can take that technology and put it to use, especially in the location space."

    Google Places would be the location space, and getting the new app in front of iPhone users (a number which is sure to skyrocket next month) could be a powerful weapon.  

  • Foursquare Users to Get Tips on Nearby Businesses

    Foursquare and Examiner.com have teamed up to bring local Examiner content to Fousquare users via Fousquare’s website and mobile apps. This content will consist of tips or "insight and recommendations on nearby venues, restaurants, events, businesses and landmarks" from Examiner’s 68,000 contributors in 233 U.S. cities. 

    The tips will surface on Foursquare apps when users who follow Examiner.com "check in" to different places. Tips will also surface when non-followers check-in nearby.

    "Our contributors are in town and in tune with their communities, so having an extended presence on Foursquare was a natural fit," said Suzie Austin, SVP of Content and Marketing for Examiner.com. "With our contributors’ local insights and Foursquare’s geo-based interaction, users of the application now have another fun way to enhance their local experience and connect to the people and happenings around them."

    "Foursquare has redefined how we interact with our surroundings and how we share it with our friends," added Jana Trantow, Sr. Mobile Product Manager for Examiner.com. "Examiners live what they write and they have a passion for sharing information with their communities—so it’s an obvious connection and exciting opportunity for users of both products."

    Dennis Crowley, Fousquare CEO gives advice to entrepreneursFoursquare CEO Dennis Crowley has said in the past that he wants Foursquare to deliver more relevant content based on check-ins declaring the check-in itself "boring". 

    "Every check-in should mean something," he said during a speech at ad:tech NY a couple months ago.  

    Ultimately it will be more content providers providing relevant information based on location that will make Foursquare and other similar services more appealing to broader audiences in the long run. Obviously, they have significant implications for local businesses. 

    "We’re extremely excited to work with Examiner.com to share their wealth of local information with foursquare users across the country," said Jonathan Crowley, Foursquare’s Director of Business Development. "Examiner.com’s crowd-sourced journalism model is completely in line with our user-focused model, so the partnership was an obvious fit."

    Don’t be surprised if we see a lot more similar partnerships throughout the year. Usage of location-based services hasn’t been incredibly high thus far, but this will likely be the year where that changes. 

    Examiner will have a branded page on Foursquare.com where users can see all tips in one place, and Examiner badges will soon be available.

  • Super Bowl Pre-Game Will Reportedly Feature Groupon Ads

    If Groupon’s not already a household name, it may be soon. According to AdAge, the company is getting ready for some big time TV advertising, starting with spots during the Super Bowl pre-game show (the Super Bowl itself was already sold out). 

    Groupon has already been growing like a weed, based mainly on web-based word-of-mouth. A big television campaign could be just what the company needs to truly get the masses interested, and it will be interesting to see the approach they take with the ads. AdAge reports:

    Groupon has been ramping up by quietly tapping a variety of agencies to handle various marketing duties. It’s expected to partner with MDC Partners’ Crispin Porter & Bogusky for traditional advertising, and, considering that shop’s reel of creepy (Burger) Kings, talking mannequins and Volkswagen Beetles, Groupon appears to have no intention of playing it safe.

    It has also added a media agency of record in Publicis Groupe’s Starcom. Over the Christmas holidays Groupon CEO Andrew Mason sent a note to cable networks alerting them to the new relationship. And last month, Groupon tapped Havas-owned Euro RSCG, Chicago, for help with customer-relationship marketing strategies, a move that Groupon Director of Marketing John Becvar last month said was part of an effort to "test different programs with our growing base of Groupon subscribers."

    As you may know, Groupon recently rejected a $6 billion acquisition offer from Google, but as Google’s Marissa Mayer recently pointed out, Google already has some weapons in its arsenal that compete directly with companies like Groupon. 

    Last year, Google ran its first TV commercial during the Super Bowl. 

    Groupon Stores and Deal Feed

    Groupon continues to grow, both in terms of funding and geography. Groupon most recently expanded into Australia, though it has been forced to operate under a different name in that country, due to a Groupon-clone owning the name there. Groupon is currently fighting this.

    Groupon is likely to become more attractive for small businesses as it boosts brand name recognition through TV advertising. More consumer interest in Groupon means more potential customers for businesses who offer deals. Groupon CEO Andrew Mason recently said his company is the savior for small businesses and that he wants it to do for local businesses what Amazon did for buying products. 

  • Tasks That Should Be On Your Local Search Shortlist

    Recently, I have been talking about local Internet marketing and the rapid developments in the area. Well, as we start 2011, there is a strange sound in the local Internet marketing space—silence. There is a temporary lull in the frantic pace of change and innovation in the Google local search results.

    Whether you are a large retail chain or the Mom and Pop shop on Main Street, local is the new black and the rapid pace of innovation in local search can be too much for even industry pros to stay on top of. What is happening at the start of the new year, however, is actually great for the SMB crowd and the Internet marketing industry as well.

    It has actually been quiet. There hasn’t been a major change or something that makes everyone run around doing the "search marketing sky is falling" dance in this first week of the year. So what does one do with a rare moment of relative silence in this space?

    Get caught up with all the recent events by updating your local presence. Here are the tasks that should be on your short list for local search as we start 2011:
     

    Verify your Google Place Page. Just verifying your Google Place Page doesn’t necessarily help with ranking, but it is an important step to utilizing other services that Google is offering. A business can also directly answer reviews about their business that were done in Google Maps if they have verified their page. That alone is worth the effort.
     

    Take control of your online data. Most businesses are not aware of just how many places on the Internet have their business data (name, address, business classification and more). Check out services such as Universal Business Listing and Localeze.
     

    Perform basic search optimization for your Web site. Fresh content, specific keyword focus, unique title tags with keywords and using H1 tags with keywords. These are the absolute basics and can do wonders on the local level.
     

    Consider Google Tags. Tags are a new way to make your Place Page listing pop. Run promotions and get attention for just $25 a month (right now there is a 30 day free offer coming from Google).
     

    Start following local Internet marketing blogs. Follow the Google LatLong blog and Google Mobile blog. Follow Mike Blumenthal’s blog about Google Maps. Stay on top of things.
     

    This short list can be put into action pretty quickly. My suggestion is that you do it ASAP because before you know it there will be something that changes or is added to the equation. If you don’t take the time now you could fall further behind.

    It’s time. It’s 2011. Local Internet marketing truly matters. Make sure your business benefits. If you don’t, your competition will gladly take the business you leave for them.

    Originally published on Biznology

  • Can You Have An Effective Online Presence Without Your Own Site?

    Do you need a website to run a successful business these days? In years past, the answer would have seemed to be: almost certainly. Granted, not all businesses operate the same way, and businesses thrived for centuries before websites even existed, but if you don’t have on online presence, you are missing heaps of opportunity. That much is clear.

    There is a difference, however, between having an online presence and having a website. There are so many places online where businesses can attain visibility that the need for a site would seem to be diluted – not eliminated – just diluted. 

    First of all, let me preface this discussion by saying flat out: I am not telling anyone to give up on running their websites. I’m not going to tell you that a website is a waste of time. I’m not going to say that a Facebook page is better than having your own site or that a Twitter account can provide everything you need, eliminating the need for a site. 

    I will say, however, that with a growing number of tools and resources out there, it is possible to run a business without a site. Clearly, if you want maximum control over the center of your online presence, your best bet is to have your own site. That said, I don’t think it’s required to build customers and make money. 

    Want visibility from search? If you’re a brick and mortar, you have things like Google Place Pages, which Google is heavily emphasizing in search results these days. Selling things online? There are a variety of e-commerce options available out there from eBay to Amazon to Etsy, and countless others. Marketing? Try building a presence across the online communities where your customers and prospects are. This could be Facebook, Twitter, forums, etc. 

    Where do you drive these customers? That depends on what you have decided you want the center of your online presence to be. It might be a Blogger blog. It might be a Google profile. It might be a Facebook page. It might be an eBay store. It might be something else entirely. It might be your brick and mortar store. 

    The point is that there are ways to be found without a site. It’s all about what you market. Facebook Pages are just as marketable as websites. If you want to put an Etsy URL on a business card, you can do that, and if that business card is going to drive a customer to your business, the URL isn’t necessarily going to make much of a difference. 

    Social media replacing websites - Facebook discussionAll of that said, a website can still bring a level of credibility to a business. It’s a good idea to have a yourbusiness.com or something like this for people simply looking for your business specifically. If they can’t find your site when they’re actively looking for it, it’s not going to reflect well. 

    However, if you’re resources are extremely limited, developing a site (or hiring someone to do so) might be more trouble and costly than it ends up being worth, particularly if you don’t maintain that site – and a site is a lot of maintenance, particularly as it grows. A lot of these third-party services can reduce a great deal of the hassle that comes with running your own site. 

    We’ve been having a discussion on our own Facebook page about whether or not social media profiles/pages can replace websites for businesses. Some think so, others think not. Perhaps the question was phrased too narrowly from the beginning (leaving out a more broad set of services as discussed in this article), but I think it’s still a conversation worth having. Feel free to jump in here or discuss in the comments of this article. 

    There were 50 million sites created in 2010, according to Netcraft (via Softpedia).

  • Google: We Already Have Groupon-Like Products

    Google’s Marissa Mayer recently made the switch from the company’s VP of search products to focusing on the company’s geo and local products. In a recent interview with Media Beat, Mayer talked a bit about how the location-based service space has gotten off to a slow start (in terms of actual user adoption), as well as some reasons that Google already has some things to offer in Groupon’s territory (as you’re probably aware, Groupon recently turned down an acquisition offer from Google). 

    In terms of that slow location-based service adoption, Mayer said, "I think a lot of this means that it’s just very early. So it’s a very fast moving space. It’s very interesting. It’s one of the reasons I was really excited to move over and work in this area. But it’s just very early, and so I think that we are still experimenting with what are the incentives? What are the rewards? What’s the user value proposition? Why should I want to use a location-based service, especially on my phone, because the phone has basically unlocked all of this potential."

    "So part of it is, as there’s more and more smartphones, I think there will be more and more people using location," she added. "We’re already seeing this with Google Maps for Mobile. But I think that as this progresses and people get more deals, offers, better offers, better value, better recommendations on where to go, start meeting up with friends…more users will adopt it."

    When you think of location-based services, you might think more about things like Foursquare, Gowalla, SCVGR, etc. but this space is closely tied with the deals space, because ultimately this is going to be one of the main ways to attract users – businesses harnessing services like these to get people in the door. 

    When we think of deals these days, Groupon of course comes to mind. After news came out of Groupon denying Google’s bid, many of us wondered what Google’s next move would be. Would they try to acquire one of Groupon’s competitors? Would they simply build their own competitor? Mayer reminds us, however, that Google already has some things that could easily compete (and in some ways already do) in this space. It’s just a matter of the right integration and implementation of products. 

    "I think that when you look at our overall suite of services, especially around our advertising, we already have some things that are like this," Mayer said. "We have things like coupons and offer extension ads that allow merchants to basically make offers to our users. So we’re looking at how we can take that technology and put it to use, especially in the location space."

    Mayer running the show in that area can’t be a bad thing. She’s got a pretty good track record in her old stomping ground (search). While she didn’t exactly rule out the possibility of other acquisitions in this area (in fact Google is likely to continue the acquisition spree of 2010 into the New Year), it’s clear that Google does in fact have a number of the pieces of the puzzle in its possession already. It’s just a matter of fitting them together in the right ways (much like in the social space). 

    Groupon CEO Andrew Mason recently called Groupon the savior for small businesses. Some businesses might have given this title to Google back when AdWords came out. While Google is not without its critics, there is no question that the company has already begun placing a great deal more emphasis on local, and is already the go-to place for finding local business info for a lot of users. It stands to reason that Google will be among the big players in both location-based services and deals. At the very least, it’s going to be hard to keep Google very far away from the conversation. 

    Then there’s that whole social layer thing.

  • Top Searches Will Be Influenced By Changes in Search Habits, APIs

    Tired of top ten of 2010 lists yet? Me too. We’re 4 days into 2011 now. Enough is enough. Yahoo got the memo, as now it is looking back on the past decade in search beginning with 2001, and looking at how much has changed (and how much hasn’t). 

    What is the biggest difference you see in search activity from 2001 to 2011? Comment here.

    "Some trends have continued over the years, for example pop-princess Britney Spears made the list every year, while some trends changed drastically, largely thanks to new technology like mobile devices," a spokesperson for Yahoo tells WebProNews. 

    Back in 2001, the top ten list featured things like Napster, NASCAR, the IRS, and of course the World Trade Center. In fact, there had not been another news event to reach a year’s top ten list of Yahoo searches until the infamous BP oil spill of this past year. 

    The decade in search was largely dominated by entertainment and celebrity queries like Spears, Kim Kardashian, Megan Fox, Miley Cyrus, Jessica Simpson, Paris Hilton, Lady Gaga, Eminem, Justin Bieber, 50 Cent, etc. 

    Harry Potter came in on the top 10 three different years. It’s actually surprising that it it didn’t come in more. 

    Yahoo Sketch a Search - example of different way to searchHow people search should play a big role in dictating the top searches going forward. "While some our most popular questions have stayed the same over the years, the answers – and how we get them – have seen some big changes since 2001," says Yahoo. "Innovative features and Quick Apps now bring the information you’re seeking within the search page, rather than just giving you a list of links." 

    "You can even Sketch-a-Search!" the company says referring to its own mobile app, in which you can use your finger to draw a circle around an area on a map and bring up search results. "Today’s Yahoo! searchers don’t have to rely on PCs; mobile devices now let you search on the go, delivering snack-sized bites of information – like scores, stats, and song lyrics – perfect for the top 3 2010 searches on mobile: NFL, Lady Gaga, and Rihanna."

    Of course, apps are obviously influencing search well beyond those using Yahoo. APIs will continue to be a huge factor in the way people do their searches. According to Programmable Web, which runs an API Directory and a MashUp directory, API growth doubled in 2010 with social and mobile trending upwards. Search was number 4 in the top 5 API types of the year, just ahead of mobile. 

    Local, social, and realtime are bound to be three of the largest factors in search in general moving forward. Of nearly a thousand apps added to Programmable Web’s MashUp directory, 270 of them tapped into the Google Maps API, nearly 200 tapped into Twitter’s, and nearly 100 tapped into Facebook’s and YouTube’s each. Each of these is extremely valuable to search. 

    What do you think will be the most significant factor in search activity in 2011? Share your thoughts.

  • Will You Be Paying Restaurant Checks with Google This Year?

    Google may launch a mobile payments service as early as this year, according to a report from Bloomberg BusinessWeek. This would be based upon NFC (near field communication) technology, which lets mobile device exchange data at close ranges. 

    Google CEO Eric Schmidt hinted at such a service in November, saying "You’ll be able to walk in a store and do commerce. You’d bump for everything and eventually replace credit cards." Now, BB cites "two people familiar with the plans" as saying the company is "considering building a payment and advertising service that would let users buy milk and bread by tapping or waving their mobile phones against a register at checkout," and that the service may debut this year. 

    Will Mobile Carriers Eliminate the Need for Credit Cards?Actually, it’s not just Google that is looking for inroads in this area. PayPal and Apple would also appear to be interested. In fact, the report suggests that PayPal is even open to partnering with companies like Google.

    A service could indeed debut this year from Google, but it seems unlikely that it would gain a great deal of traction so soon. As TechCrunch’s Erick Schonfeld notes, "A lot of things need to happen before it catches on. The chips first need to be embedded in lots of mobile phones (Google, Apple, and Nokia are working on that). But then on the flip side, merchants need to install NFC chip readers at their cash registers, which is an expensive proposition (a few hundred dollars worth of equipment per cash register)."

    The original report says, however, that Google is "ramping up efforts to seed merchants nationwide with NFC tags." The company has been handing out NFC kits, including window tags. 

    Should credit card companies be worried? 

    It was reported back in August that AT&T, Verizon, and T-Mobile were planning a "venture to displace credit and debit cards with smartphones". Meanwhile, companies like Visa and MasterCard were preparing their own potential PayPal competitors.

    If Google does release a mobile payments service, it will be interesting to see if it taps into the Google Checkout brand. 

  • Bing Launches Destination Pages for Cities

    Bing Launches Destination Pages for Cities

    Bing has launched “Destination Pages” for city searches. If you go to a city’s page, you will find information about events, weather, flights, news, etc. related to that city.  You can find them by simply searching on Bing for a city and clicking the "Destinations" tab. 

    "The new feature assembles all of the relevant information about a destination on one page so you can research a city before you go," explains  David Lindheimer of Bing Travel.   "The top things you need to plan your trip – including flight information, a list of hotels in the area, popular attractions, local events, local news, civic photos, a map and a weather overview – are now in one place."

    "Click into each of the sections to see a full list or gallery relevant to the city," says Lindheimer. "If you’re searching for a local city, Bing can recognize that you’re close and serve up results accordingly.  Let’s say you’re thinking of travelling to Miami this winter.  Type Miami, FL into the search box, and click ‘Explore City’ to check out the destination city."

    Like Bing’s recently launched Artist Pages for musician info, these Destination Pages could probably use a bit of work. For example, the one for our hometown Lexington, KY appears to have good info at first glance (and it does have some good info), but you will also strangely find a listing on the left-hand side for "Castles". 

    Interestingly enough, while we do have a Castle pretty close to the airport, Bing has four listings under Castle, and they appear to all be castles in Italy, with the one we actually do have not present. 

    Bing Destination Pages

    In all fairness, we do have White Castle and Castle Jewelry locations, but those aren’t appearing in the listings either. 

    Still, Bing’s Destination Pages do appear to be valid if you’re looking for flight info, maps, news, events or weather. There are additional useful links presented in the left-hand panel as well. 

    The pages are available for over 3,000 cities around the world. The content, Bing says, is contextual, based on user location.

  • Why 2011 Will Be a Huge Year for SMBs

    Why 2011 Will Be a Huge Year for SMBs

    I am declaring 2011 the Year of the Online SMB.

    For the uninitiated, SMBs are small and medium businesses. They are the Holy Grail for business service providers because there are so darn many of them. They account for around 95% of the businesses in the US. (Either that or they supply 95% of the jobs but either way, it’s pretty impressive.) I like the definition of an SMB being under 100 employees, but up to 500 employees can be deemed an SMB also. There are no hard and fast criteria for determining SMB status but we all know one when we see one.

    Why do we know them? Because they are regular people trying to make their way in life and live the American Dream of being their own boss etc, etc. They are also the business people who wear so many hats that they don’t have time to do half the things they need to do to be successful. They are often local business people who still feel that real relationships (ones that might actually involve an in-person look in the eye and a handshake) are important. They also are told by the Internet industry that they need to be doing all the latest and greatest Internet tricks in order to be truly successful.

    This last point has resulted in some serious push back and skepticism about Internet marketing by the group, and deservedly so. They are usually fiercely independent—often to a fault. They frequently represent the best (and the worst) of the American entrepreneurial spirit, and they don’t like it when someone calls them stupid, which is what the Internet marketing industry does in not-so-concealed fashion. I would say that most times the people saying these things don’t even realize how they sound (which is another problem with the industry but I will not address that here).

    As a result, SMBs are not as advanced as the Internet Retailer 500s of the world, but they are poised to take full advantage of Google’s play into the local space. Google Place Pages, Hotpot, Boost, Tags, and whatever else Google has up its wealthy sleeves are all pointed directly at the SMB market, both B2C and B2B. Get the hint?

    Google is entering a mammoth struggle for the SMB marketing budgets with the likes of Facebook, Groupon and others. They are so dedicated to this market that they are even staffing real people (that’s right, warm bodies with no chips installed) selling to the SMB market.

    All these factors lead to my prediction that 2011 will be the Year of the SMB. Not only will there be enough critical mass to see a real impact for many more small businesses, but there will even be an understanding of just how Google and Facebook’s Places concepts will allow SMBs to enter the Mobile Age without having to spend tons of money reinventing their Internet wheel. Have you ever seen how good a fully-optimized Google Place Page looks on an iPhone or Android device? It’s pretty cool.

    Want another reason I am so confident that this is a safe prediction? It’s the influx of Android devices (which are optimized for Google service delivery) that are hitting the market at a rate of 300,000 activations per day. It brought me into a completely other phase of the mobile age as I went from BlackBerry user to Droid X user,now using Google’s free Navigation service to put Place Page layers over the GPS directions to see where restaurants and services are. I have even discovered new local businesses in my little town because of this device. I honestly thought I knew about every place here but Google proved me wrong.

    Suffice it to say that I am bullish on 2011 being the year that the SMB gets into the full swing of the online marketing world. It’s exciting to think about because we need more stories about people from more walks of life than the Fortune and Internet Retailer 50s who are having success online. Those stories are old and recycled to death.

    I look forward to 2011 being a year of telling the hundreds, even thousands, of success stories that will help SMBs not only to be more successful but to pull this economy out of the ditch it seems to want to remain in.

    What are your thoughts on my prediction?

    Originally published on Biznology.

  • Groupon: We’re the Savior for Small Businesses

    Legend has it that Groupon turned down a $6 billion offer from Google, which if accepted would have been Google’s biggest acquisition to date. Time will tell if this was a smart move or not, but Andrew Mason, Groupon’s CEO seems fairly confident in the company’s future.

    Do you think Groupon will remain independent? Will the Internet giants be able to contend?
     Comment here.

    Mason recently appeared on Charlie Rose, who asked him about the offer. He declined to talk about it specifically, but did offer this response: "I think every choice we make in the company comes down to a core of this idea we have of what Groupon could be, and the place it could play in the world in the rest of the 21st century, and every choice that we make is which option will make it more possible for us to get there. So I think whatever we decide to do with the company – the people that we hire, the deals that we run – every itty bitty choice is how do we build this company into something that transforms the way people buy from local businesses?"

    Rose asked if the decision had been influenced by decisions Facebook had made, to which Mason responded: "I can’t talk about this Charlie. You can’t talk about all kinds of things largely because for the same reason that every person you go on a date with…you don’t bring them home to your parents right away."

    Mason said that the company, which began as nothing more than a side project is adding about 30 cities a month in 35 countries, has 40 million subscribers, and just added 3 million subscribers the previous week. 

    Can Groupon Become the Next Amazon?

    Mason said he wants Groupon to change the way people buy from local businesses like Amazon changed how they buy products, and told Rose, "The discount is this great trick that we’re playing on people because we’re tricking them into getting out of the house and live their lives, because it’s there for one day. It’s like, ‘I’ve always wanted to go skydiving. If I’m gonna do it, I might as well do it now because it’s never gonna be cheaper,’ so we finally get people to commit and get off the couch and go out and have some fun."

    Of course Amazon might wish to be that company too. The company recently invested 175 million into LivingSocial, one of Groupon’s biggest competitors. 

    LivingSocial vs Groupon  - Data from Hitwise

    The Savior for Small Businesses?

    Mason said Groupon was able to give one business half the number of customers in one day that the business had previously had in the previous 25 years combined. That’s quite a feat, and the kind of power that would make such a large price tag from Google seem pretty legit. 

    "We’re the savior for small businesses," Mason told Rose. "For consumers, we want to reverse this trend of spending more and more time on the computer, and help people rediscover their cities." He Later added, "We found a way to make the coupon cool."

    Mason is well aware of the Groupon copycats out there, but appears satisfied with the large lead it has in the market, the rate of expansion, and the company’s focus on what it does. 

    For right now, it looks like Groupon will have some pretty fierce competition from some bigger players it hasn’t really had to contend with much yet, however. Google, Facebook, and Amazon are all going to want a piece of this pie, and all have a great deal of resources and sway over consumer habits on the web itself. 2011 is going to be a most intriguing year for local business deals. 

    Watch the entire interview here. Mason’s a pretty funny guy. 

    Do you think Groupon is the savior for small businesses? Tell us what you think