WebProNews

Tag: Local

  • Facebook Shuts Down “Deals,” Keeps More Relevant Check-In Deals

    Facebook has had a couple of “deals” products: “Deals” and “Check-in Deals.” Deals are going away, but Check-in Deals are staying.

    Facebook gave us the following statement: “After testing Deals for four months, we’ve decided to end our Deals product in the coming weeks. We think there is a lot of power in a social approach to driving people into local businesses. We remain committed to building products to help local businesses connect with people, like Ads, Pages, Sponsored Stories, and Check-in Deals. We’ve learned a lot from our test and we’ll continue to evaluate how to best serve local businesses.”

    Much of the commentary around this move is painting it as one less competitor for Groupon, and perhaps that is the case as far as “daily deals”. But as far as where local businesses are spending their ad dollars, I would hardly say Facebook has any less an edge because of this.

    For one, you have to consider that the the daily deals and check-in spaces are becoming much more integrated with one another, and appear to be essentially merging. Facebook probably doesn’t need a traditional Groupon-type version of deals. Facebook users don’t necessarily need a daily email about a businesses they may or may not care about. The check-in deal, where users can check-in to a store they’re already at for a deal is likely more appealing to more users, and these deals are more likely to consistently be taken advantage of by users.

    It’s not as if Groupon and its other competitors don’t know this. You may recall a recently announced partnership between Groupon and Foursquare.

    Facebook already offers some very good targeting options and an enormous user base that is irresistible to advertisers. They even continue to improve on the targeting. They also recently opened up the Ads API, so you can expect third-parties to do some even more interesting things with Facebook advertising.

    Meanwhile, in the deals space itself, Groupon is down 50% while LivingSocial is up 27% in traffic this summer, according to new numbers from Exerpiean Hitwise. Here are some highlights of the firm’s more recent findings in this area:

    • The drop-off in Groupon traffic this summer has been significant nearly 50% since its peak in the second week of June 2011 compared to last week.
    • During the same time, Living Social has achieved 27% growth in visits to its site.
    • Overall visits to a custom category of Daily Deal & Aggregator sites were down 25% for the same time.
    • Please note that this is web-based traffic to both domains and does not include mobile or app specific traffic.
    • Perhaps it is simply a case of increased number of competitors and deal fatigue among consumers or simply not enough of the right deals.
    • PriceGrabber released results from its Local Deals Survey in June, stating that 44% of respondents said they use or search daily deal Websites. However, 52% expressed feeling overwhelmed by the number of bargain-boasting emails they receive on a daily basis.
  • Amazon Local Expanded Into More Markets

    Amazon Local Expanded Into More Markets

    Amazon announced the launch of Amazon Local in in new markets, including New York City today. NYC is obviously a major market for the online retail giant’s daily deals offering.

    The service originally launched in Boise in early June. Two months later, it launched on Groupon’s home turf in Chicago. Now NYC, Austin, Charlotte, Chicago’s northwest suburbs, Northern Virginia, Orlando and the San Francisco Peninsula.

    Hello, NYC, Austin, Charlotte, Chicago’s northwest suburbs, Northern Virginia, Orlando & the San Francisco Peninsula! http://t.co/NOqsYzK 4 hours ago via Social Manager Publisher · powered by @socialditto

    “Since our initial launch in Boise in June, AmazonLocal has rapidly expanded to 30 distinct locations in 10 states. Whether it’s an amazing deal on local services or, in the coming months, on Amazon.com, MYHABIT.com and endless.com, AmazonLocal customers can expect to find significant savings every day,” said Mike George, vice president of AmazonLocal. “In New York, there’s no better way to truly understand the Big Apple than by getting the best deals the city has to offer.”

    Amazon says NYC customers can expect deals like:

    • 50% off tickets to Cirque du Soleil’s newest show, Zarkana, in Midtown
    • $50 for $100 at Uskudar Turkish Restaurant in Uptown
    • $13 for $27 worth of cupcakes at Brooklyn Cupcake
    • 74% off one month of unlimited hot yoga classes at Bikram Yoga Harlem
    • $15 for $30 worth of groceries at any Upper East Side Gristedes

    Amazon is also including deals from affiliated sites, such as: $25 for $50 to spend on jewelry and watches at Amazon.com, $40 for $80 to spend at MYHABIT.com and $25 for $50 to spend at 6pm.com.

    Customers that use Amazon Rewards Visa cards will earn five points for each dollar spent on AmazonLocal in 2011.

  • Yahoo Expands Local Ads with Belo Deal

    Yahoo has announced an agreement with TV company Belo Corp. to deliver ads across Yahoo sites in Belo’s 15 local TV markets in the U.S. The two companies formed a partnership over local news video in early 2008, now they’re expanding their partnership.

    “The deal marries Belo’s seasoned local sales capabilities and leading television station Web sites with Yahoo!’s market leading reach and display advertising reach,” a representative for Yahoo tells WebProNews. “This new initiative comes in addition to an agreement completed several years ago by which Belo stations supply select video content across Yahoo! sites.”

    “The agreement expands the audience reach that Belo stations can deliver to its advertisers and will leverage Yahoo!’s industry leading advertising capabilities,” said Peter L. Diaz, Belo’s president/Media Operations.  “In many of our markets, we will now be able to reach up to 95 percent of internet viewers.”

    Belo Advertising

    “Our agreement with Belo meaningfully expands Yahoo!’s local offering and enables advertisers access to the technology and scale they need to effectively reach online consumers,” said Lem Lloyd, vice president North America Channel Sales. 

    The program will be rolled out by Belo, starting in Dallas/Fort Worth, Seattle/Tacoma, Portland, New Orleans, Spokane and Boise. Yahoo says the remainder of its nine markets will be implemented over the next year.

  • Small Business Facebook Pages Lacking Local Fans?

    A study from Roost finds that only 15% of fans on the average small business Facebook Page are actually local to the town where that business is located. If that’s accurate, that’s not great for brick and mortars.

    It does say a lot about the potential of e-commerce, however. If a person likes your brand enough to “like” it on Facebook and subject his or herself to continuous updates from that brand, there’s probably a good chance that they may be interested in buying what that brand has to sell sooner or later. That’s going to be much easier to do online than in a physical store, if they live outside of the area.

    Roost itself is pushing a “Social Media Scorecard” (an example of which can in part be seen above).

    “These initial findings are a real eye-opener in the world of SMB social marketing, but Roost is excited to see that the Scorecards are going to help small businesses hone their efforts and better reach local customers,” said Roost CEO Alex Chang. “With small business’ livelihood at stake when it comes to attracting local customers, we designed the Scorecard not only to evaluate a businesses’ local presence, but also to provide recommendations on how to improve their social marketing efforts in the local market.”

    As Francine Hardaway of Stealthmode Blog points out, the findings indicate that most small business Facebook pages aren’t going to do a whole lot of good for targeted marketing.

    This may actually make the case for increased Facebook advertising, if the Facebook audience is who you’re trying to reach. Or more specifically, the local Facebook audience. Facebook ads have very specific targeting points.

    MerchantCircle recently released survey results finding that 22% of local merchants have used Facebook ads, and that two thirds of them would use them again. Still, of the 35% of merchants who said they wouldn’t advertise with Facebook again, 69% said the ads didn’t help them acquire new customers. 35% said they were too expensive.

    It will be interesting to see if Google’s Google+ brand profiles reflect similar findings as Roost’s regarding the Facebook Pages. Google of course has Place Pages, which can be an invaluable spot for small business visibility. How Google integrates Place Pages with Google+ brand profiles remains to be seen.

  • Google Place Pages Drop Third-Party Reviews

    Google announced some changes to Place Pages as part of its new refocused efforts.

    For one, they’ve added a “write a review” button at the top of the page, encouraging users to talk about your business. I hope your customer service is good.

    “Some of the changes you’ll notice today have been made so you can quickly get a sense for what other people are saying about a place, more easily upload photos of places you’ve been (by using a more obvious ‘Upload a photo’ button), and see reviews in a single section on the page,” said Director of Product Management Avni Shah. “Since the introduction of Google Places’ local rating and review feature last fall — originally called Hotpot — we’ve heard loud and clear that reviews help you find the places that are right for you, especially when you’re able to get recommendations based on your tastes and those of your friends.”

    In fact, Google is relying solely on its own set of user reviews now, and has removed reviews from other sources This should make Yelp happy. I wonder how their traffic will be affected.

    Google Place Pages

    “Rating and review counts reflect only those that’ve been written by fellow Google users, and as part of our continued commitment to helping you find what you want on the web, we’re continuing to provide links to other review sites so you can get a comprehensive view of locations across the globe,” said Shah.

    Google says its long-term vision for local search include more personalized results, integrating information from Place pages into web search, and providing more ways to rate, discover, and share places faster and easier.

    Separately, Google says it will open up brand profiles for Google+ in the coming months. They’re making a big deal about how they want businesses to have a different experience than what the regular profiles have to offer, and have been talking a great deal about integrating Google+ with other Google products. It would not be surprising to see Place Pages and business profiles on G+ integrated with one another. That could be quite powerful for businesses.

    Google+ should certainly help with that goal of making results more personalized.

  • How to Create a Local Twitter Account

    How to Create a Local Twitter Account

    Most of the the tutorials on the web dealing with growing your Twitter followers, don’t pay any attention to location, and are more concerned with raw numbers. I recently started a local travel website and wanted to focus on gaining local followers from that city and surrounding areas. While I can’t reveal the profile, this tutorial will walk you through how I did it.

    First the background: this was a travel related website in one of the top 20 metros in the United States. The goal of the account was to build brand recognition by being a curator and online guide that answered people’s questions. The account extended some good will by retweeting the tweets of other non competing hospitality related accounts or other local focused stories. The account would be used once every 1-2 weeks to push out a linkbait, social media, lead gen, or sales tweet.

    Next I decided what sort of activity level I want for the account. In this case I aimed for 3-6 informational or news based tweets per day (non self serving tweets). These tweets would usually happen between 12-5pm in the prime timezone of the account. Using in account lists, I aimed for 2-4 retweets per day. I started with a list of 12 terms that would be checked 2-3 times per day to see if we could answer any questions people had. The account had one tweet per day if there was a new post, and the posting schedule was 2-3 posts per week. The account also had an 18 hour archive tweet rotation (I use tweet old posts to accomplish this). While this may seem pretty mechanical, I’m a big fan of letting humans use tools and automation to be more efficient and get more done (aka nap time by the pool on a sunny afternoon).

    … you still can’t get a good haircut over the web, and it’s unlikely people hundreds of miles away will ever come to your hair salon…

    With my Twitter posting goals in place, I started out tweeting at about half of my desired rate, for the simple reason that no one was following me yet. I wanted new followers to see a history when they decided if I was worth following or not (I’ve been doing this for too long and am far too jaded to be objective about what non marketers really look at when deciding to follow you on Twitter or not).

    I started out with a list of social media gurus who were running automated accounts that follow everyone who follows them. I knew I was never going to get their attention, but I was interested in the social proof of having some followers and not being seen as a spammer. Once you have about 50 of these, you should have the basics covered.

    Next I made 4 lists for hotels, restaurants, nightclubs, and other travel/hospitality businesses and their web addresses. I sent this list to oDesk to have someone find the Twitter and Facebook profiles for each of the businesses. If you are bootstrapping, you could do this yourself. You can use the information a second time down the road for a who’s who in social media in the area ego link bait post.

    A few days later, when the work came back completed, I followed all of the accounts and created separate lists on Twitter for each of the categories (this made retweeting others easier).

    After the base accounts were followed, I started mining the followers (see How to get more followers on twitter). This is where it becomes more an art than a science. Look for people who are important in the space. You should follow them even though they probably won’t follow you back. Second, look for conversationalists who tweet back and forth about your niche topic often. Third, look for people who are “promoters” or who have an “agenda” but are likely to retweet you if you have retweeted them. Lastly, look for real people who live in the area you are targeting. These are people who will probably never retweet or link to you, but they will click your link, read your page, fill out a lead gen form, or buy something from you.

    Adding new followers is a bit of a game. You follow them, wait a few days, and unfollow the people who didn’t follow you back. If you’re used to playing in a social media friendly space you can build up 2,000 followers in a matter of days. In the normal world, you’ll have to go a lot slower. You can follow up to 2,000 more people than are following you, but I recommend never getting that far ahead. I recommend never following more than 200-300 more people than are following you because it just makes you look spammy. I used managefilter and check all in Firefox to speed up the unfollow process.

    When you are adding followers, one of the things you want to look at is the number of followers. You want to have an idea where the high bar is and where the average is. In this particular case, most of the accounts had between 500-1000 followers. Some of the accounts with a high brand recognition factor had 2,000 followers. The account with the highest number of followers was just over 6,000 followers.

    Here’s a graph of my progress from Raven Tools:

     

    Graph of Twitter Followers on raven

    You can see the startpoint of 50, followed by the initial surge, then the purge. Every few days the number of accounts I was following would jump, followed by a purge a few days later. You’ll also need to manually unfollow a few people who are excessively chatty, self promotional, or spammy. I ended up adding a few more in account lists because everyone didn’t fit into neat little boxes.

    Once your account is up and running and you’ve got followers, it doesn’t mean your work is over. You’ll need to keep working on growing your followers, but you can do it more slowly. I’d suggest going on a follower growth campaign every 2 weeks. Depending on how good you are at making the account interesting, you may not have to be as aggressive in pursuing new followers.

    The key message of this post is to be strategic in who you are following and trying to get to follow you. Don’t obsess over getting a high number of followers. Be more concerned with getting qualified followers. If you are a local business and can’t provide a service over the web, having 500,000 followers who can never visit your store or make a purchase doesn’t have much value. As an example, you still can’t get a good haircut over the web, and it’s unlikely people hundreds of miles away will ever come to your hair salon. Instead, look for people who are interested in what you are publishing or selling and have a high likelihood of actually becoming one of your customers.

    Check out Graywolf’s SEO Blog for more articles by Michael Gray.

  • Banjo: New Mobile App That Hopes to Take Social & Local Mainstream

    Because social media is currently one of the hottest topics, everyone wants a piece of it. For this reason, new social sites are rising up continuously. Even though many of these new sites pride themselves with being unique or geared toward a particular niche, the majority of users are already on social giants like Facebook and Twitter. That said, it’s a real challenge to pull these users onto a new site, unless you’re Google.

    Would you make time for social networking sites other than Facebook, Twitter, and now Google+? Let us know.

    I know I’m speculating, but I would say that these networks and a few others occupy all the time we have, and then some. Damien Patton understands this theory and believes that people are missing out on a lot of useful information as a result. In an attempt to provide a solution to this dilemma, his company recently introduced a new mobile app called Banjo.

    The app is essentially a service, or layer, that aggregates information from existing social networks. It takes publicly available information that users post on other social sites and pulls it into one single location.

    “The idea was to help all the people that are having multiple accounts, or those who haven’t even found social networks yet… find a new way to discover local or social on their mobile device in a way that is useful,” said Patton.

    To access Banjo, users do not even have to log in to the app. They can simply open the app and discover new people and places around them. Users can also make new discoveries and become a part of other places. Since privacy is always a concern, Banjo helps users customize their settings to be seen either more or less.

    While Banjo is all about promoting social connections, Patton was quick to point out that the service was not another social network. Since there are already so many networks that people have yet to embrace, he doesn’t think that they would join another one.

    “I don’t think the world needs another social network,” he said. “We’re all missing out on all the great opportunities in life because we’re not able to watch all the networks at once.”

    He believes that Banjo helps users by bringing all the networks together. He also told us that he hopes the app will take the combination of local and social on mobile devices mainstream.

    As for the name, Patton said it fit because the service is fun and fast just like a banjo.

    “It’s very unique and people are always gathered around because, wherever you are, you always have instant community, just like the banjo player,” he explained.

    Do you think this new app will be useful for social networking?

  • Google City Pages – Company Continues Cranking Out Local Features

    Google has launched new city pages for Portland, Austin, San Diego, and Madison, but will continue to add to the list. City Pages are essentially a place users can go and see information about the best places to go in any given category in a city.

    Specifically, you’ll be able to browse a list of businesses recommended by locals, by rating, category, and filter (ie: family friendly). In addition, it will show news about the Google Places community and upcoming events.

    Introducing our new city pages: Find out about all things Google happening in Portland, Austin, San Diego and Madison: http://goo.gl/CHCfT 44 minutes ago via Tap11 · powered by @socialditto

    On the Google Small Business blog, Cecelia Stewart of the company’s local marketing team writes, “Over the past six months, Google Places has ventured into Portland, OregonAustin, TexasSan Diego, California; and Madison, Wisconsin. Our goal for each of these campaigns was to celebrate the strong local business communities thriving in each of these cities. To do that, we’ve carried out a range of activities: hosted a bus tour to find the best barbecue in Austin, held a concert seriesshowcasing some of Portland’s favorite music venues, and met with thousands of small business owners to show them how Places can help them connect with customers.”

    “And if you’re a business owner, we’ve got a special page just for you,” says Stewart. “Use it as your one-stop-shop to find out how to manage your presence on Google. Bonus: These pages have a fun set of video testimonials from small business owners using Places.”

    That includes this video:

    This is not the only local-related feature coming out of Google this week. They also launched the My Places tab on Google Maps. This is a way users can access a collection of the places they’ve starred on Google Maps, rated on Google Places, etc.

    On mobile, Google is displaying icons on the front page for nearby places by category, such as restaurants, coffee, and bars (as well as a more button, which leads to shopping and other categories).

    The company also launched a new feature that shows descriptive phrases in local search results, based on the most commonly used phrases associated with Places around the web.

  • Google Launches My Places Tab on Google Maps

    Google Launches My Places Tab on Google Maps

    Google announced the launch of a new tab on Google Maps, called “My Places,” which gives users a place where they can see the places they’ve starred on Google Maps, rated on Google Places or added to a customized map with icons and annotations through My Maps.

    “Items are organized by date with your most recent activity at the top, and filters make it easy to sort and view only your maps, starred locations or rated places,” explains Google software engineer Hiroki Asakawa. “And of course, you can still create and share personalized My Maps through the ‘Create new map’ link.”

    “My Places also simplifies your ability to manage the locations that make up your personalized maps experience,” adds Asakawa. “Using the drop-down arrow next to each location in your list, you can easily delete any of your saved maps, stars or Google Places ratings. These personalization changes will automatically be synchronized across all other Google properties including Google Places, Google Maps, and Google Maps for mobile.”

    Google My Places

    The My Places tab actually replaces the My Maps tab. To use it, you’ll obviously have to sign into a Google account.

    The feature comes on the heels of some other local-related announcements from Google. This week, the company announced the addition of descriptive phrases to local search. The feature scours the web for the most commonly used terms used to describe places, and uses them to give users a quick glance of what places are known for.

    Google also launched icons on the front page of Google for Mobile, which provide shortcuts to nearby places by category. There are icons for restaurants, coffee, and bars. If you go to “more” you can access things like shopping, ATMs, gas stations, etc.

  • Google Adds Descriptive Phrases to Local Search Results

    Google has launched a new feature for Google Maps in the US and Great Britain. The feature displays a few words or phrases that attempt to describe what a place is known for.

    The phrases that appear are those most frequently used on the web in describing the place. Google does not say exactly where they come from, but that they come from sources all across the web, such as reviews, web pages, and other online references.

    Google says the terms can “help people quickly identify the characteristics that make a particular place unique. It’s like an opportunity to ask the business owner or its patrons ‘What’s good here?’ or ‘What do most people get here?’”

    “For example, if I’m looking for a place to relax and enjoy a great cup of coffee this weekend, I can see at a quick glance that Cafe Grumpy could be the perfect spot,” explains Google software engineer Manjunath Srinivasaiah. “Besides being known for their ‘latte’ and ‘great coffee,’ they have a ‘no laptop’ policy — exactly what I was hoping for since I’d like to unplug and take a break from work this weekend.”

    “Or if I’m planning to visit friends on the west coast and need to organize a night out, Rose & Crown could be an excellent choice given their ‘great beer selection’ and ‘trivia night’ games on site!” adds Srinivasaiah.

    Local Listing with descriptive terms

    The feature could be useful, but Google doesn’t say whether this also picks up negative terms or has a mechanism to keep information current. What if a lot of people use “lousy beer selection,” to describe a place, for example? Will this show up? If so, it could be damaging for the place’s reputation. In terms of staying current, what if that same place upgraded their beer selection?

    We’ve reached out to Google for additional information on this, and will update accordingly.

    Google says the feature will be available in Place search on Google.com and Google Maps for mobile soon.

    Update: A Google spokesperson tells WebProNews:

    The terms selected by our automated system are intended to help users quickly identify unique characteristics about a place for which a business is commonly known. They are phrases commonly associated with the business from various sources across the web, and since we aim to avoid an editorial bias on this summary of terms, we’re more likely to leave the phrase up rather than remove it.

    If a user wishes to flag a term for removal on legal grounds, however, our Help Center will guide the user through the process. We’ll review those complaints and take appropriate action when necessary.

    Regarding freshness, the terms will be algorithmically updated on a regular basis, but we aren’t able to share additional details. We encourage you and other users to write rich and descriptive reviews about the places you visit, and we’ll continue working to refine our system to surface the most useful terms.

  • Google Looks at Purchasing Habits of Smartphone Users

    Google Looks at Purchasing Habits of Smartphone Users

    Google released some interesting stats this week about the purchasing habits of smartphone users, or more specifically, smartphone searchers. This is in the US only, but the study looks at how smartphones are used on a daily basis, how people are multitasking, the typical searches made from smartphones, how users are using devices to help make their purchase decisions, and whether or not they’re receptive to mobile ads.

    This is all good stuff to keep in mind for any business, as the world grows more mobile, and more connected.

    Google Smartphone study

    “Nearly 9 out [of] 10 smartphone owners use their devices throughout the day for a variety of activities ranging from using search engines to find information, to watching videos,” says Selina Rennie of Google’s Agency Team. “They have become so entrenched in our lives that 43% of smartphone owners say that they would prefer to give up beer instead of internet access on their smartphone.”

    “Unsurprisingly, using the smartphone is an incredibly popular time-killer with nearly 60% claiming to use their smartphones while waiting, for example, in a queue at a supermarket or for a bus,” adds Rennie. “Smartphone users are also becoming increasingly reliant on their devices for shopping assistance with 70% of smartphone consumers using their devices while shopping in-store.”

    Here’s a look at where smartphones are being used:

    Google Smartphone study

    It’s also worth noting what consumers are doing while they’re using their smartphones, whether that be while consuming other media or doing other things in general:

    Google Smartphone study

    Google Smartphone study

    The study suggests that 82% notice ads on their smartphones, and half of them take action. “However, it is not only mobile ads prompting action,” notes Rennie. “Mobile search is often prompted by cross media exposure. Over two thirds of smartphone owners have carried out a search on their smartphone as a result of traditional media.”

    A few other points of note (as determined by the study):

    – Search is the most visited site from smartphones at 77% compared to 65% for social networking sites and 46% for retail sites.

    – Mobile searchers want their information “quick and convenient”.

    – The most common types of info users are looking for using search engines on smartphones are:

    1. News (57%)
    2. Dining/restaurant information (51%)
    3. Navigational (51%)
    4. Entertainment (49%)
    5. Shopping (47%)

    In case you’ve at all doubted the significance of mobile to local business, consider that 95% of smartphone users have looked for local information, according to the study. Out of the local information seekers, 77% have contacted a business by either calling or visiting, and 44% have purchased either online or at a physical store. Nearly all of them take action within a day.

    The entire study can be found here (pdf).

  • Facebook Ads Gaining Popularity Among Local Businesses

    22% of local merchants have used Facebook Ads, and two-thirds of them would use them again, according to a survey from MerchantCircle. The firm’s quarterly Merchant Confidence Index, a survey of about 5,000 local business owners across the US, finds that Facebook ads are gaining popularity due to ease of use, and the ability to start and stop campaigns (the top reasons cited).

    Darren Waddell, vice president of marketing at MerchantCircle, tells WebProNews, “The surveys continue to show us that local businesses have very limited budgets, and social networks have become a mainstream marketing method for them.”

    Of the 35% of merchants who said they wouldn’t advertise with Facebook again, 69% said the ads didn’t help them acquire new customers and 35% said they were simply too expensive.

    Facebook Ads

    MerchantCircle also found that “familiarity may favor Facebook and Google in the daily deals market,” a bold conclusion, based on the success of industry leaders (in this particular space) like Groupon and LivingSocial, the former having just filed for an IPO and the latter being integrated into a new offering from Amazon (an investor in the company).

    “For local merchants, familiarity with huge social network brands like Facebook, their ease of use and the large audience they offer certainly play into the decision on which locally targeted ads and group buying deals to try out,” Waddell tells us.

    52% said the familiarity of the Facebook and Google brands would lead them to choose Facebook Deals or Google Offers over competitive offerings. Business owners also cited bigger audience size (26%) and better local targeting (21%) as reasons to use Facebook Deals. Bigger audience (42%) and brand reputation (34%) were the top reasons for using Google Offers cited by those most likely to do so.

    77% of those who have done daily deals say they’d be willing to offer another one, citing effectiveness in customer acquisition (58%), favorable deal structure (30%) and profitability of the deal (24%) as top reasons.

    Out of the ones that wouldn’t offer another daily deal, 42% said it wasn’t effective in customer acquisition, 25% said it was too costly and 24% said they lost money.

    The survey found that print advertising dropped from 27% to 24%, use of print Yellow Pages declined from 37% to 29%; and use of direct mail decreased from 28% to 26%. Interestingly, the popularity of location-based marketing services has also dropped over the past quarter.

    The survey found that 22% of businesses are using Facebook Places to market their business, while only 7% are using Foursquare. In January, 32% were using Facebook Places and 9% were using Foursquare.

    In fact, mobile marketing in general doesn’t appear to be doing as well as one might think. Only 18% of merchants reported doing any sort of mobile marketing or advertising whatsoever. This may have a lot to do with limited budgets and a newer, untested medium. 71% said they don’t have a good idea of how to reach consumers via mobile marketing and 61% are spending less than $2,500 a year on marketing. 73% have no plans to raise their budgets this year.

    The results of the Merchant Confidence Index also found that merchants remain cautiously optimistic about the economy and revenues, while hiring is holding steady. 57% of small business owners expect revenue to improve or slightly improve over the next three months, over which time, 90% of merchants expect to keep headcount the same or add jobs.

  • Amazon Local Launches for Daily Deals

    Amazon Local Launches for Daily Deals

    Clearly the daily deals space is on fire. That was true even before Groupon filed for its IPO today.

    Now the web’s largest retailer has something called Amazon Local, which is featuring deals from LivingSocial, the Groupon competitor that Amazon has invested in.

    #AmazonLocal, our new daily deals service, just launched in Boise with a sweet deal on ice cream http://bit.ly/jXk8CJ via @AmazonLocalBOI 5 hours ago via Social Manager Publisher · powered by @socialditto

    Not in Boise? Subscribe now and we’ll send you deals when #AmazonLocal is available in your area. http://bit.ly/kHlAwR 5 hours ago via Social Manager Publisher · powered by @socialditto

    The Next Web gets credit for first reporting on this service, which didn’t launch with any big announcement from the company. The service itself is only available in Boise, Idaho at the moment, and this was evidently inspired by Boise State’s football field. The company told TNW, “[The] blue football field represents just the kind of adventurous spirit we want our customers to experience every day. We will quickly be expanding to other cities, but we liked the idea of starting in a city that embraces fun.”

    Rather than offering its own Groupon clone, Amazon will provide deals from other providers, and LivingSocial is just the first. Aggregation and the method/timing/location of the delivery of deals is going to keep becoming more important in this space, which makes Amazon’s decision seem pretty smart. Pascal-Emmanuel Gobry at Business Insider makes some pretty good points to this effect:

    “The daily deals market is huge and Amazon needs to be there. At the same time, it’s a bit difficult to tackle. It requires a huge sales force and a presence in every state. It poses serious tax issues for Amazon. And daily deals are as much about advertising as they are about commerce, and does Amazon really want to tackle Google and Yelp and Foursquare in local advertising?”

    So the aggregation route, like investing in LivingSocial, is a smart way to get intelligence, relationships, and of course money, in a huge fast-growing space without having to go all-in. 

    Amazon Local stores deals purchased by customers in their Your Deals section, and until the end of the year, users can reportedly earn five points for each dollar they spend at Amazon Local with the Amazon.com Rewards Visa Card. After that these customers can earn 3 points on each deal.

  • Facebook Places and Check-In Deals Come to Pages

    Facebook is making changes that make it easier for businesses to manage their Facebook presence and get customers to engage.

    InsideFacebook reports that Facebook has confirmed with them that it has started bringing Facebook Places functionality (including Check-In Deals) to Facebook Pages that have street addresses. Local businesses, pay attention.

    Josh Constine says: “Facebook tells us this automatic merge of Pages and Places ‘makes things easier for Page administrators’. We agree that it is a better solution than the now removed option to manually merge Places with Pages. By expanding the number of Pages that can run Checkin Deals, Facebook may be looking to drive user awareness and engagement with the product and earn money off of it through ads promoting the incentives.”

    Local is an increasingly competitive space right now, and businesses have more and more ways to reach consumers online and through mobile devices than ever before. What will be particularly interesting to me is to see how this plays out with regards to competition with Google, which has essentially taken the place of yellow pages for many consumers.

    Facebook is certainly not new to business pages, but the increased functionality, stacked up to new and forthcoming features for Google’s Place Pages, means more direct competition as the go-to place for consumers to look up local business info, find deals, and even check in. Add to that, the fact that Bing continues to expand on its own Facebook integration and has made some big deals to greatly expand its mobile presence (via Microsoft partnerships with Nokia and RIM), and Google may end up feeling the heat from that angle as well.

    Facebook also recently rolled out Page tagging in Photos. Google is actually sending photographers out to businesses to take professional shots of interiors for inclusion on Place Pages.

  • Nokia to Replace Bing Maps Infrastructure?

    As you may know, Microsoft and Nokia signed a deal last month, aimed at creating a “third horse” in the smartphone race (alongside Apple’s iOS and Google’s Android platforms [kind of insulting to RIM, no?]). As part of the deal, the two companies indicated that Nokia Maps would become a core part of Microsoft’s mapping services, and would be integrated with Bing.

    “Maps would be integrated with Microsoft’s Bing search engine and adCenter advertising platform to form a unique local search and advertising experience,” the press release said.

    That integration might be much bigger than anyone realized, however.

    Greg Sterling at Search Engine Land says he had lunch with a “person with close connections to Nokia,” who told him that Nokia Maps would “effectively replace almost everything that Microsoft had developed over the past several years in terms of the Bing Maps infrastructure”. Sterling writes:

    I said I couldn’t believe Microsoft would agree to swap in Navteq for the guts of its own system. Yet my lunch guest argued that Microsoft’s role would mostly center on the Bing Maps UI — ironically not unlike Yahoo’s relationship to Microsoft search results — everything else would be powered by Nokia.

    And there was another very interesting remark. He asserted that Google’s unwillingness to agree to a co-mingling of Google Maps and Nokia Maps or substitution of Nokia Maps on the back end was one of the sticking points that prevented Nokia and Google from coming to terms.

    Navteq is a GIS data provider, owned by Nokia. It counts plenty of big brands (including Microsoft) among its customers.

    Based on the circumstances, we can only file this one under rumors at this point, but as Sterling points out, Microsoft and Nokia were indeed quite vague on the details about any Map integration resulting from the partnership.

    At this point, it’s unclear what would become of much of the progress Bing Maps has made on its own, and its own integrations – Bing Maps apps, for example. We’ve reached out to the Bing Team for comment, and will follow-up with any additional details.

    Update: Bing simply gave us the following canned response: “Bing Maps has utilized Nokia content for road data, geo-coding and routing services for several years, through Nokia’s Navteq vector data business, relying on the quality of its data for core location services. The Nokia/MS partnership will enable deeper collaboration and an improved experience for our customers in the future.”

  • Microsoft adCenter Getting Some New Local Features

    Microsoft adCenter Getting Some New Local Features

    Microsoft adCenter plans to launch new local features for Bing in the U.S. aimed at helping businesses reach local audiences. These include radius targeting for search ads, new local search ad attributes, and “Bing VIsion”.

    “These new mobile local ad offerings build off of the momentum generated from the recent Bing Business Portal and Bing Mobile Deals announcements,” says Microsoft’s Dennis Glavin.

    The Radius Targeting will let advertisers target a specific segment within a 5-100 mile radius of the address displayed in the ad copy.

    The new attributes let advertisers define certain things in their ad, such as the merchant’s address or phone number. “Those attributes will be served to local queries and within advertisements, both on the PC and mobile,” says Glavin. “Local Ad Attributes will begin rolling out in adCenter in the second half of the calendar year, depending upon publisher and mobile device.”

    “Bing Vision taps into the idea that once a customer is inside a store, the brand’s goal is to get them to ‘marry’ its product,” he says. “Bing Vision utilizes the camera on a customer’s smartphone to provide the customer with additional product information, reviews and prices. The system is easy: all a customer has to do is take a photo of the product and Bing Vision will detect the text, QR Scanner or MS Tag, returning the product results – helping the customer further engage and hopefully purchase the product.”

    As far as scannable codes go, WebProNews recently spoke with Mike Wehrs, former Chief of the Mobile Marketing Association (and a Microsoft Vet), who now runs ScanBuy. He brought up some good point about using open formats vs. proprietary formats (like Microsoft’s Tag) Watch the interview:

    Bing Vision is already available on the Bing iPhone app, and the company says it will be available on other platforms later this year.

  • Blekko Already Powers Search on Topix After Just Six Months of Existence

    Blekko Already Powers Search on Topix After Just Six Months of Existence

    Blekko announced that it will begin powering the search functionality on local news aggregation site Topix, calling it “an unprecedented partnership for a search engine not yet six months old.”

    That Topix is turning to such a young search engine to power its entire site search, particularly as competition grows in the local content space, is certainly a ringing endorsement. As Google has proven, search is an incredibly important tool for news consumption. That said, it is worth noting that Blekko CEO Rich Skrenta is the former CEO/co-founder of Topix.

    “It is rather unprecedented for a search start up to be able to power search on a site of scope and scale as Topix,” said Skrenta. “We have a long history of collaboration and camaraderie with the Topix team so it’s a thrill to be working together again in bringing a new search experience to Topix users.”

    Watch our recent interview with Skrenta:

    “We truly believe that curated search is the future of the Web and we’re proud to bring that experience directly to Topix pages and directly to our users,” said Topix CEO Chris Tolles. “The team at blekko knows our users and our content extremely well and this background will help in delivering a very powerful search experience to our users.”

    The curation Tolles speaks of would be the slashtags Blekko users create to curate sets of search results organized around specific topics. According to Blekko, users have created over 110,000 slashtags since the search engine’s launch.

    Topix currently has over 360,000 edited news pages featuring content from over 50,000 sources made up of newspapers, blogs, radio and TV stations, government, magazines, and corporate information sites.

  • Daily Deals Space Gets More Crowded as AT&T Enters the Ring

    Daily Deals Space Gets More Crowded as AT&T Enters the Ring

    Add another provider to the growing list of daily deal options for customers and businesses. Believe it or not, this one comes from another established, well-known brand (actually two well-known brands).

    A representative for AT&T tells WebProNews, “AT&T plans to focus on deals for real-life, every day needs including dining, personal care, home services, entertainment and travel.”

    The service is attached to YellowPages.com, and pre-registration is now open.
     
    “With AT&T’s existing reach in local search, the daily deals marketplace gives us an opportunity to expand our nearly $1B local advertising business and offer another way for merchants to connect with consumers,” the rep says. “Consumers in Los Angeles, Atlanta and Dallas/Fort Worth interested in receiving the deal of the day are encouraged to sign up now to receive $10 off their first purchased deal.”

    “The initial 3 cities were chosen based on consumer and advertiser engagement opportunities and existing relationships, but we’re already working to deliver more deals to more cities,” she adds.

    Yellow Pages Getting Daily Deals soon

    Most daily deals offerings include heavy use of email marketing – a strategy Groupon is well-known for, and Google is emulating with its Google Offers. Facebook has a slightly different approach, utilizing  the news feed to get deals in front of customers. It will be interesting in time, to see which strategy works better.

    In the age of Google, where it is simple to find the information about just about any local business on the leading search engine, you might ask just how relevant YellowPages.com actually is. Well, based on data from compete, it’s doing pretty well, with traffic growing steadily. Daily deals could only serve to help that, I would think.

    YellowPages.com Traffic

    The daily deals space, while getting more crowded, is also getting more interesting in that it seems to be merging with the location-based service industry in some ways. For example, look at Groupon’s acquisition of Whrrl. Foursquare, the poster-child of the check-in app space is doing more and more for businesses to make offers to customers. The company also has not ruled out potential partnerships with Google.

    It makes perfect sense that these two spaces would come together. Deals give people a reason (beyond the gaming element) to use check-in apps, and they give the apps better monetization strategies. With more consumers carrying smartphones around in their pockets, deals are going to be around every corner, as businesses advertise with this growing number of services.

    Deal aggregation is going to be key moving forward.

  • Google Talks Mobile, Local and CPA At Goldman Sachs Con

    Here are my notes on the interesting points in Google’s presentation to Goldman Sachs’ Tech and Internet Conference. It’s noteworthy not just for seeing the trends in where they’re going, but for the principles that govern their thinking and the way they want to be perceived.

    1) Google saw Japanese users paying relatively less attention to ads vs organics results. They moved the Roman characters to a third line so it interfered less with the appearance of the Kanji script (Japanese lettering). This resulted in users paying more attention, clicking more and raising revenue. This was a “better user experience.”

    Naturally, the following question was regarding the line between user experience vs revenue. Specifically, charges that Google makes the background too light and indistinguishable such that people don’t realize they’re ads.

    Answer: They’ve run tests and picked particular colors for the sake of making it sufficiently obvious, e.g. for users of a particular Mac laptop. (Around 6:30 – 8:00 minutes in.) Thought: Are they serving different style sheets according to device? Hmmm … sounds quite similar to things I’ve shared in my book regarding dynamic navigation on lead gen sites.

    – The interviewer asked whether it’s the case whether intermediaries and destinations are now going to be competing for placement – takes some cojones to not just throw softballs :) . The downside is that he doesn’t follow up and challenge any of the spokesperson’s comments but just accepts whatever is said. Not clear if he’s being too polite or is not sufficiently informed or if he feels the answers are satisfactory.

    Google Places

    “The focus is just on providing the best experience to the user,” “a place where they can find all the information they need on the business,” including reviews. “If that’s not the business’ site [responding here to complaints about displacing the organic listing for the business’ site], then “that’s just the way it is.”

    – But Google places ties into the ability to just click through and book a room, for instance…
    – Google’s providing the opportunity to go to “OTAs” (online travel agencies? slang for booking sites a la Expedia I guess?) as well as the original site. Good for user experience [and for the auction’s bids]. “We’re very clearly not doing the booking on Google itself, not entering into fullfillment.” [At least, until you fully integrate ITA Software and run a Google Comparison Ads type CPA auction? (G Comparison Ads are financial price-comparison ads that allow people to compare interest rates on mortgages etc.]

    Mobile

    – Don’t shrink a desktop experience onto a mobile – design for the mobile experience itself.

    – There are some points where mobile is outright better than desktop – knowing where you are, having a speaker/mic, GPS integrated, etc.

    – Names two areas where click-to-call monetizes well on mobile: home insurance and home security and alarm systems…

    – They’re not too excited about adding lots of salespeople for local, but prefer simplifying the ad product to get more SMBs on board.

    CPA

    He’s very bullish. Wants to get product inventories and companies’ CPA bids to match against their search inventory. Strategy has been to go after the top 500 retailers in the US and to grow that way.

    – What about using flashier ads, essentially taking the integration of product ads’ images a step further?

    – They tested banners in China and that worked very poorly. Their preference/paradigm is to include the relevant info on a page – be it pics, pricing, merchant reviews, product reviews etc.

    – The ultimate goal is that they can have both higher CPAs as well as more transactions in absolute numbers going on – they can show the products that are most likely to convert. [I read this as Google’s going to optimize AdWords to show ads from higher converting advertisers, further squeezing the fat out of the ecosystem – e.g. of dumb advertisers with deep pockets and low conversion rates.]

    – Google Checkout is not something they’re forcing on companies who want to use Google CPA. [Of course not, they’re just incentivizing it with notably higher CTRs. They can’t openly say that they want to integrate this closely because that would get them in hot antitrust waters.]

    Originally published on SEO ROI

  • TalkBin Acquired by Google for Local Business Customer Engagement

    Google has acquired a company called TalkBin (spawned from Y Combinator) for an undisclosed sum.

    TalkBin describes itself as a way for your business to deliver better customer experience by letting customers use their mobile phones to communicate to your business in real time.

    Customers can send businesses feedback, suggestions, and questions through short messages, which allow the businesses to quickly respond (“immediately,” according to TalkBin’s site).

    With Google placing more focus on both its mobile and local endeavors (not to mention a “social layer”), this pick-up would seem a perfect fit in the company’s strategy.

    On TalkBin’s website, a message from the company says:

    We are excited to announce that we’ve been acquired by Google!

    When we started building TalkBin in 2010, we set out to find a better way for consumers to connect with their local businesses in a more personal way. While we’re proud of what we’ve accomplished, we believe Google’s awesome mobile and local teams combined with their consumer reach will help us make our bigger goals a reality.

    We appreciate all the support and positive feedback we received from all of our partners and we’re elated to join Google and get started!

    TechCrunch obtained the following statement from Google:

    “We’re thrilled to welcome the TalkBin team to Google. They’ve built a cool way for customers to engage with local businesses, and we think they’ll be a great fit for our mobile and local teams.”

    It’s unclear whether this is a product/talent acquisition or just talent, but from the wording Google uses in that statement, it sounds more like talent.

    It’s certainly not hard to imagine Google incorporating such a feature into its existing products via things like Place Pages and perhaps even profiles. And let’s not forget the new Google Offers.

  • Google Panda Update Helps Local Search Results

    Google Panda Update Helps Local Search Results

    As we continue to look at the fallout of the Google Panda update (more so since its international roll-out), we have yet more data to sink our teeth into.

    Have you noticed an increase in local results since the Panda roll-out? Let us know.

    CNET has now released some data, as it compiled about 100,000 Google results, testing Google.com in March, and then last week, just after the new update. The data reflects earlier reported data from SearchMetrics in terms of news sites benefiting and Demand Media’s eHow sliding.

    One interesting element CNET’s data brings to the table, however, is that of Google’s localization and its relationship to the update.

    “We also tested what happens if you connect to Google.com from an overseas Internet address. We picked one in London. We performed the same searches on the same day–the only variable that should have changed, in other words, was our location,” explains CNET chief political correspondent Declan McCullagh. “The results? Google engages in significant localization efforts, as you might imagine, with Yelp.com being the largest beneficiary by far.”

    “In searches originating from the U.K., Yelp appeared only twice,” he adds. “In U.S. searches, by contrast, it was the ninth-most popular Web site, with both its topic and individual business pages weaved seamlessly into the main search results.”

    SearchMetrics’ data did show yelp.co.uk as having a 29.59% boost in visibility.

    Yelp picked up 45 first-page appearances for generic searches like “chocolate,” “cleaning,” “food,” “lights,” “laundry,” “tv,” and “weddings,” from a Califronia address, according to McCullagh, while Davidsbridal.com, BarnesandNoble.com, and Walgreens.com also benefited in the U.S. from localization.

    It’s not all just big brands though.

    Local-based results won big too, based on CNET’s testing. Not just local locations for big brands or local businesses, but locally-themed results.

    “For our U.S. tests, we used an Internet address near Palo Alto, Calif., which prompted Google to rank nearby businesses and municipal Web sites near the top of search results,” McCullagh explains. “The City of Palo Alto’s Web site appears in the first page of search results for terms including ‘adventures,’ ‘art,’ ‘business,’ ‘gas,’ and ‘jobs.’ PaloAltoOnline.com makes repeat appearances (‘budget cuts,’ ‘restaurants’), as do Stanford, the Palo Alto Medical Foundation, and Mike’s Bikes.”

    It’s no secret that Google has put a great deal more emphasis on local in recent times, but it’s interesting to see how this is playing out in light of the Panda update, which was seemingly unrelated (based more on content farms).

    We saw how news sites and video sites appeared to come out as big winners, but this research does seem to indicate even more wins for local.

    The benefits to Yelp are interesting, considering the tension there has been between Yelp and Google, regarding Google Place Pages and their use of Yelp reviews. Google’s own reviews system – Hotpot – has now found its way into Places, and right into organic search results themselves.

    If you’re interested in what Google has had to say about local search relevance factors, read this.

    Google is also finding more ways to improve its local listings themselves. See the “open now” and local product listings, for example. Oh, and by the way, Google just launched Map Maker for the US, so users can add their “local knowledge” to the map.

    Interestingly enough, as Google focuses more on local, the competition for local eyeballs is already heavily increasing. This is not just about search in the traditional sense. You have to factor in entities like Groupon, LivingSocial, Facebook, Foursquare, and others in these companies’ respective spaces (the lines between which are getting blurrier).

    The more ways people obtain the information related to local businesses from sources outside of Google, the less they’ll need to search for that information with Google.

    Are Google’s results better now? Tell us what you think.