Lost luggage is a huge pain in the ass – we all know the feeling. But it happens. What one British Airways patron couldn’t deal with was the customer service he received after his luggage was lost (or lack thereof).
Twitter user @HVSVN was a little mad at British Airways yesterday evening – a little mad in the sense of paying to promote tweets bashing the airline for their slow customer service response time. So I guess you can say that @HVSVN was pretty mad. Maybe frustrated. Either way, this is how you shame a company in the modern age:
@BritishAirways @British_Airways is the worst airline ever. Lost my luggage & can't even track it down. Absolutely pathetic #britishairways
— (@HVSVN) September 2, 2013
Thanks for ruining my EU business trip #britishairways. I shouldnt have flown @BritishAirways @British_Airways. Never flying with you again
— (@HVSVN) September 2, 2013
@rubigodi @BritishAirways @British_Airways Yes. I'm promoting my tweets to all BA followers since their Customer Service is horrendous.
— (@HVSVN) September 2, 2013
I'm sorry for spamming everyones feeds. It just has to be done. The customer is usually right.
— (@HVSVN) September 3, 2013
As of last night, @HVSVN wasn’t backing down from his Twitter promotion:
I refuse to stop running Twitter Ads until @British_Airways finds the lost luggage
— (@HVSVN) September 3, 2013
7 Hours & counting with no response from @British_Airways. Guess they don't care about customer service or Twitter, LOL
— (@HVSVN) September 3, 2013
British Airways finally responded to our disgruntled flier early this morning:
@HVSVN Sorry for the delay in responding, our twitter feed is open 0900-1700 GMT. Please DM your baggage ref and we'll look into this.
— British Airways (@British_Airways) September 3, 2013
@HVSVN We can't DM you as you aren't following us. If you'd like assistance we will need your baggage reference.
— British Airways (@British_Airways) September 3, 2013
From the looks of British Airways’ Twitter account, they’re pretty active on the network when it comes to responding to customers. In the last few hours, British Airways has responded to dozens and dozens of customer complaints. So, is this just a case of one of those complaints being lost in the shuffle?
Even so, it was pretty bad luck for the airline. They picked the wrong luggage to lose, I guess – luggage whose owner was willing to spend a decent amount of money to make his lost luggage Twitter famous.
Image via Twitter