In terms of worst times for an outage, Game 1 of the World Series is pretty high on the list.
Unfortunately, that’s what happened to many in the Kansas City area as their Royals took on the New York Mets Tuesday night.
Fans flocked to Twitter to express outrage, disbelief, horror, and sadness over the fact that their Google Fiber service had crapped the bed for a couple of innings (some experienced a longer outage).
Google quickly apologized, saying, “We’re so sorry about the outage in KC. We know it couldn’t have happened at a worse time, and we’re working as quickly as we can to fix it.”
We're so sorry about the outage in KC. We know it couldn't have happened at a worse time, and we're working as quickly as we can to fix it.
— Google Fiber (@googlefiber) October 28, 2015
But apologies aren’t a game rewind. And it looks like Google has taken a proactive approach to keep one of its few Google Fiber locations happy.
Via PC Mech, here’s the email Google sent out to customer in the Kansas City market:
I just wanted to reach out to say how much we regret yesterday’s service outage. It occurred at an important moment for Kansas City: Game 1 of the World Series.
Many people on our local team are from Kansas City, and we love our Royals. We let you down, and we let our community down. We will do better.
Our first priority was to get you back online as quickly as possible. And we’re taking immediate steps to ensure this type of issue doesn’t happen again. We know you put your trust in us to be there when you need us.
Although we can’t bring back the moments you missed, we would like to offer you two days of service credited to your next monthly bill.
If you have questions, please contact our support team.
Kelly Carnago
Head of Google Fiber Business Operations, Kansas City
What is two free days of Fiber worth? Gigabit + TV is $130 a month, so about $8.66.
Still, it’s a nice gesture. It won’t remove all the salt, but it should help. I can think of a few other providers who’ve never offered me anything after an outage.