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Category: B2BMarketingTrends

B2BMarketingTrends

  • HP Beefs Up Its Enterprise Security Solutions

    Amid the spectre of job cuts and huge losses, HP seems to be reinventing itself. As many aging hardware manufacturers have, the company is beginning to restructure its business and focus its efforts on providing quality B2B enterprise solutions.

    Hewlett-Packard (HP) announced today that it has updated its enterprise security solutions. Its updated offerings run the gamut from “intelligent” solutions for the public sector to comprehensive networked printer security.

    HP’s new focus for enterprise security is proactively protecting their clients, rather than waiting to respond to an attack. Sanjay Raja, director of product marketing for TippingPoint at Hewlett-Packard, told WebProNews that HP is recognizing customer concerns in three areas: cloud security, mobility, and big data.

    “The perimeter has gone away,” said Raja. This is a theme he returned to often, emphasizing that HP is now focusing on a more proactive approach to enterprise security. Raja pointed out that networks are beging to sprawl as mobile technology becomes more ubiquitous. He said HP is developing solutions that understand all the different, disparate parts of networks.

    HP has updated its ArcSight Enterprise Security Manager to version 6.0c to help protect a multitude of networked devices. ArcSight is HP’s security monitoring and compliance solution that identifies cyber threats across a network infrastructure and prioritizes security concerns.

    Alongside ArcSight is HP’s intrusion prevention system (IPS), TippingPoint NX. Raja calls TippingPoint NX a next-generation IPS. It adds deep packet traffic inspection and a modular architecture designed to scale automatically to threats. HP claims its new IPS will save companies both rack space and power costs.

    HP has also updated its public sector security offerings. This includes an update to its Assured Identity solution, which allows simple credential and access management. In addition to its identity and access controls, Raja stated that Assured Identity can help with the sharing of information for people who are properly credentialed.

    As for mobile, HP has announced a free mobile app for WebOs, iOS, and Android that monitors current and trending cyberthreats. The data used in the app is taken from HP’s Digital Vaccine Labs (DVLabs), HP’s award-winning security research lab. Raja said the app provides trending, monitoring, and real-time security threats. “It’s basically a kind of early-warning system,” said Raja.

    One of the more niche areas that HP is specializing in is enterprise security solutions for networked printers. Though not often thought of as a large security threat, Raja said that HP’s clients are seeing a growing number of attacks that use printers as an entry point. HP offers imaging and printing security assessments to minimize security risks, as well as an updated imaging and printing solution center that implements a policy-based solution.

    Printer intrusion is especially concerning for the healthcare industry, which uses printers for sensitive healthcare data. Raja pointed out that hospitals and doctors in the U.S. have to stay compliant with HIPAA, a law passed in 1996 that mandates certain security and privacy requirements with regards to patient health data.

    Raja said that HP’s Access Control Printing Solutions have been expanded specifically with the healthcare industry in mind. Aside from providing secure authentication and secure pull printing, it’s management tool provides metrics, password management, and ensures compatibility across the network.

    “Cybersecurity threats are growing exponentially, and without a proactive information risk management strategy, enterprise growth, innovation, and efficiencies are hindered,” said George Kadifa, executive vice president of HP Software.

    Verizon’s 2012 Data Breach Investigation Report backs up Kadifa’s claim, showing that intrusions are becoming more grassroots and political in their intent.

  • Here’s What’s Working For B2B Businesses In Search And Social

    Here’s What’s Working For B2B Businesses In Search And Social

    It’s an ongoing struggle for businesses to figure out how to get the most out of their marketing budgets. While email has proven time and time again to be an incredibly effective channel, there’s still a lot of question as to how to maximize ROI in channels like search and social. Here, you’ll find a look at what seems to be working for a great deal of B2B businesses.

    Do you get a bigger bang from your buck from SEO, PPC or social media marketing? Let us know in the comments.

    Webmarketing123 has put out some interesting survey results for its State of Digital Marketing 2012 report. It looks at B2B vs. B2C marketing efforts in terms of SEO, PPC and social media. We’ll focus on the B2B side of things here. Among other things, it looks specifically at the satisfaction levels of in-house/agency search marketing and social media efforts, as well as how much money businesses are putting into different social networks, and how much they’re getting back.

    The survey included companies like Sony, Olympus, Phillips, IBM, Hitatchi, Cisco, Agilent, Microsoft, Citrix, Medtronic, Merck, Novo Nordisk, Blue Shield, ADP, Pitney Bowes, Monster.com, Angie’s List, GE, John Deere, Aramark, Thomson Reuters, Federal Express, Bose, and Nestlé. In all, over 500 marketing professionals from the U.S. responded to the survey.

    The main B2B takeaways appear to be that lead generation is the top objective among brands, and SEO is found to be twice as effective as either PPC or social media marketing. This is quite interesting, considering that it is getting harder and harder to get on the first page of Google results. Of course, there are some major brands that took this survey, and they likely don’t struggle with rankings as much as some smaller businesses.

    B2B Objectives

    According to the survey, about 50% more B2Bs now consider social media as having the most impact on lead generation, compared to last year, though SEO is still significantly ahead.

    Biggest Impact on lead generation

    Based on the surveys findings, most B2B businesses engage in SEO, and do so in-house, rather than hiring agencies. Almost all of them either intend to increase their SEO budgets in 2013 or at least maintain their current budgets.

    SEO Budget plans

    According to the survey, the most common measures of SEO performance are the volume of traffic, organic traffic, and the number of keywords appearing on page 1, “which give no insight into financial impact.” Fewer marketers, Webmaketing123 says, are employing “more sophisticated measures,” like number of qualified leads or sales attributable to organic search.

    SEO Measurement

    Here’s a look at how businesses are doing their PPC, and what their budget plans look like:

    PPC Budgets

    Here’s a similar look at how businesses are doing social media, and what their budget plans look like:

    Social Budgets

    Interestingly, while in-house dominates the efforts of businesses across SEO, PPC and social media, the satisfaction levels are significantly higher when outside agencies are hired, according to the survey:

    Satisfaction

    According to the survey, B2C businesses are getting more engagement than B2B businesses from their social media efforts, but the gap is narrowing. B2B businesses are getting better at social media.

    “B2C marketers are ahead with 70% moderately to highly engaged (40% highly engaged), but B2B is catching up, with 63% at those levels of engagement (27% highly engaged), overall, only 1 in 10 have no social media program,” the firm says.

    It probably helps that the social networks are putting out more business-oriented products. Facebook, since the IPO, has certainly had businesses on the brain (even at the cost of user-friendliness, perhaps), launching more and more ad products and targeting capabilities for posts. Twitter, just this past week, announced new ad targeting options of its own, as well as the Certified Product Program for businesses. Google also announced some new business-specific features for Google+ this past week.

    As these networks continue to cater more to businesses, businesses are likely to find them more valuable, and perhaps find more room in their budgets to take advantage. However, it is the social network that has always been business-oriented, that currently seems to be providing the biggest bang for B2B business’ bucks.

    Last, but not least, Webmarketing123 provides a look at the break down of dollars spent among popular social networks, and money made from them. It looks like businesses are getting the most out of their dollars spent with LinkedIn, though for B2C, Facebook blows LinkedIn out of the water. This makes sense, however, if you consider the professional nature of LinkedIn.

    Social Media Revenue

    Businesses may soon be able to get even more out of LinkedIn, as the company just expanded LinkedIn ads into 17 new languages. The company is also improving its developer platform, which could lead to some more business opportunities.

    From which social networks are you getting the most ROI? Are you getting more from SEO or PPC? In-house or agency? Let us know what’s working for your business.

  • Amazon Earnings: Q2 Sales Up 29% (But Not Good Enough)

    Amazon has released its Q2 financial results, missing analysts’ expectations. The report includes net sales of $12.83 Billion, a 29% increase year-over-year. At the same time, net income decreased by 96% to $7 million. The quarter included a net loss of $65 million related to the acquisition of Kiva Systems.

    The company has cast Amazon Prime as a bright spot. Here’s what CEO Jeff Bezos had to say in the announcement: “Amazon Prime is now the best bargain in the history of shopping – that is not hyperbole,” said Jeff Bezos, founder and CEO of Amazon.com. “We successfully launched Prime seven years ago with free unlimited two-day shipping on one million items. The price of annual membership was$79. Since then, Prime selection has grown to 15 million items. We’ve also added 18,000 movies and TV episodes available for unlimited streaming. And we’ve added the Kindle Owners’ Lending Library – borrow 170,000 books for free with no due dates – it even includes all sevenHarry Potter books. What hasn’t changed since we launched Prime? The price. It’s still $79. We’re very grateful to our Prime members, and thank them whole-heartedly for the business and for the word-of-mouth that has made this program grow.”

    At the time of this writing, Amazon stock is down by nearly 2% in after hours trading.

    Here’s the release in its entirety:

    SEATTLE–(BUSINESS WIRE)–Jul. 26, 2012– Amazon.com, Inc. (NASDAQ:AMZN) today announced financial results for its second quarter ended June 30, 2012.

    Operating cash flow was $3.22 billion for the trailing twelve months, compared with $3.21 billion for the trailing twelve months ended June 30, 2011. Free cash flow decreased 40% to $1.10 billion for the trailing twelve months, compared with $1.83 billion for the trailing twelve months ended June 30, 2011.

    Common shares outstanding plus shares underlying stock-based awards totaled 468 million on June 30, 2012, consistent with 468 million one year ago.

    Net sales increased 29% to $12.83 billion in the second quarter, compared with $9.91 billion in second quarter 2011. Excluding the $272 millionunfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, net sales would have grown 32% compared with second quarter 2011.

    Operating income was $107 million in the second quarter, compared with $201 million in second quarter 2011. The unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter on operating income was $8 million.

    Net income decreased 96% to $7 million in the second quarter, or $0.01 per diluted share, compared with net income of $191 million, or $0.41per diluted share, in second quarter 2011. The second quarter 2012 includes $65 million of estimated net loss related to the acquisition and integration of Kiva Systems, Inc.

    “Amazon Prime is now the best bargain in the history of shopping – that is not hyperbole,” said Jeff Bezos, founder and CEO of Amazon.com. “We successfully launched Prime seven years ago with free unlimited two-day shipping on one million items. The price of annual membership was$79. Since then, Prime selection has grown to 15 million items. We’ve also added 18,000 movies and TV episodes available for unlimited streaming. And we’ve added the Kindle Owners’ Lending Library – borrow 170,000 books for free with no due dates – it even includes all sevenHarry Potter books. What hasn’t changed since we launched Prime? The price. It’s still $79. We’re very grateful to our Prime members, and thank them whole-heartedly for the business and for the word-of-mouth that has made this program grow.”

    Highlights

    • Kindle Fire remains the #1 bestselling product across the millions of items available on Amazon.com since launch. Over this same period, the top 10 selling items on Amazon.com were digital products – Kindle, Kindle books, and accessories.
    • Kindle Owners’ Lending Library has grown to over 170,000 books available to borrow for free as frequently as a book a month, including many titles exclusive to Amazon. Additionally, customers can now borrow all seven Harry Potter books in English, French, Italian, German and Spanish.
    • During the quarter, 20 of our top 100 bestselling Kindle titles were from Kindle Direct Publishing authors.
    • Amazon expanded its catalog of title offerings for Prime Instant Video to more than 18,000 movies and TV episodes, announcing licensing agreements with Paramount Pictures and MGM, for titles including Braveheart, Forrest Gump, Mean Girls, Nacho Libre, Clueless, Moonstruck, Rain Man, Silence of the Lambs, Species, Stargate and many more.
    • Amazon.com announced that Prime Instant Video is now available on the Xbox 360 console. Customers can now access Amazon video content through Kindle Fire, PlayStation 3, Mac or PC, or on a TV using either a compatible connected device such as a Blu-ray player or a Roku or directly on compatible Smart TVs.
    • Amazon’s LOVEFiLM, the leading European film and TV subscription service, announced new multi-year agreements with Twentieth Century Fox Television Distribution and NBCUniversal International Television Distribution, providing LOVEFiLM members in the U.K.exclusive streaming access to movies and TV series from the studios, including Despicable Me, Green Zone, and Robin Hood. The agreements are the latest in a long line of exclusive content deals announced by LOVEFiLM, including agreements with Disney, Sony Pictures, Warner Bros., Entertainment One and STUDIOCANAL.
    • North America segment sales, representing the Company’s U.S. and Canadian sites, were $7.33 billion, up 36% from second quarter 2011.
    • International segment sales, representing the Company’s U.K., German, Japanese, French, Chinese, Italian and Spanish sites, were$5.51 billion, up 22% from second quarter 2011. Excluding the unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, sales grew 28%.
    • Worldwide Media sales grew 13% to $4.12 billion. Excluding the unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, sales grew 15%.
    • Worldwide Electronics and Other General Merchandise sales grew 38% to $8.16 billion. Excluding the unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, sales grew 42%.
    • Amazon.com announced that developers can now submit mobile apps for distribution through our upcoming appstore launches this summer on the Company’s U.K., German, French, Italian and Spanish sites. In just over one year, the Amazon Appstore onwww.amazon.com has grown to tens of thousands of apps and games. For additional information, visithttps://developer.amazon.com/welcome.html.
    • Amazon.com introduced “GameCircle,” an all-new gaming experience for Kindle Fire, and released a series of APIs for developers to add this new experience to their games. GameCircle offers gaming customers a series of features such as achievements, leaderboards, and sync that make gaming even more fun, convenient and social on Kindle Fire. The newly-released GameCircle APIs will help game developers quickly and easily integrate their games with GameCircle, allowing them to grow their business by reaching new customers and keeping them engaged. For additional information, visit http://amazon.com/gamecircle.
    • AWS relaunched AWS Support with the expansion of free support for all AWS customers, a reduction in pricing on premium support plans and adding multiple new features to help customers better interact with and improve their use of AWS, including chat functionality and proactive alerts when opportunities exist to save money, improve system performance, or close security gaps. The price reduction marked the 20th time AWS has lowered prices since its launch in 2006. For additional information, visit http://aws.amazon.com/premiumsupport.
    • Amazon announced the Amazon Career Choice Program, providing employees with a resource for building the job skills needed for today’s most in-demand and well-paying careers. For employees who’ve been with Amazon as little as three years, the program will pre-pay 95% of the cost of courses such as aircraft mechanics, computer-aided design, machine tool technologies, medical lab technologies, nursing, and many other fields.

    Financial Guidance

    The following forward-looking statements reflect Amazon.com’s expectations as of July 26, 2012. Our results are inherently unpredictable and may be materially affected by many factors, such as fluctuations in foreign exchange rates, changes in global economic conditions and consumer spending, world events, the rate of growth of the Internet and online commerce and the various factors detailed below.

    Third Quarter 2012 Guidance

    • Net sales are expected to be between $12.9 billion and $14.3 billion, or to grow between 19% and 31% compared with third quarter 2011.
    • Operating income (loss) is expected to be between $(350) million and $(50) million, down from $79 million in the comparable prior year period.
    • This guidance includes approximately $275 million for stock-based compensation and amortization of intangible assets, and it assumes, among other things, that no additional business acquisitions, investments, or legal settlements are concluded and that there are no further revisions to stock-based compensation estimates.

    A conference call will be webcast live today at 2 p.m. PT/5 p.m. ET, and will be available for at least three months at www.amazon.com/ir. This call will contain forward-looking statements and other material information regarding the Company’s financial and operating results.

    These forward-looking statements are inherently difficult to predict. Actual results could differ materially for a variety of reasons, including, in addition to the factors discussed above, the amount that Amazon.com invests in new business opportunities and the timing of those investments, the mix of products sold to customers, the mix of net sales derived from products as compared with services, the extent to which we owe income taxes, competition, management of growth, potential fluctuations in operating results, international growth and expansion, the outcomes of legal proceedings and claims, fulfillment center optimization, risks of inventory management, seasonality, the degree to which the Company enters into, maintains and develops commercial agreements, acquisitions and strategic transactions, and risks of fulfillment throughput and productivity. Other risks and uncertainties include, among others, risks related to new products, services and technologies, system interruptions, government regulation and taxation, payments and fraud. In addition, the current global economic climate amplifies many of these risks. More information about factors that potentially could affect Amazon.com’s financial results is included in Amazon.com’s filings with the Securities and Exchange Commission (“SEC”), including its most recent Annual Report on Form 10-K and subsequent filings.

    Our investor relations website is www.amazon.com/ir and we encourage investors to use it as a way of easily finding information about us. We promptly make available on this website, free of charge, the reports that we file or furnish with the SEC, corporate governance information (including our Code of Business Conduct and Ethics), and select press releases and social media postings.

    About Amazon.com

    Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Amazon.com, Inc. seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as Books; Movies, Music & Games; Digital Downloads; Electronics & Computers; Home & Garden; Toys, Kids & Baby; Grocery; Apparel, Shoes & Jewelry; Health & Beauty; Sports & Outdoors; and Tools, Auto & Industrial. Amazon Web Services provides Amazon’s developer customers with access to in-the-cloud infrastructure services based on Amazon’s own back-end technology platform, which developers can use to enable virtually any type of business. The new latest generation Kindle is the lightest, most compact Kindle ever and features the same 6-inch, most advanced electronic ink display that reads like real paper even in bright sunlight. Kindle Touch is a new addition to the Kindle family with an easy-to-use touch screen that makes it easier than ever to turn pages, search, shop, and take notes – still with all the benefits of the most advanced electronic ink display. Kindle Touch 3G is the top of the line e-reader and offers the same new design and features of Kindle Touch, with the unparalleled added convenience of free 3G. Kindle Fire is the Kindle for movies, TV shows, music, books, magazines, apps, games and web browsing with all the content, free storage in the Amazon Cloud, Whispersync, Amazon Silk (Amazon’s new revolutionary cloud-accelerated web browser), vibrant color touch screen, and powerful dual-core processor.

    Amazon and its affiliates operate websites, including www.amazon.comwww.amazon.co.ukwww.amazon.dewww.amazon.co.jp,www.amazon.frwww.amazon.cawww.amazon.cnwww.amazon.it, and www.amazon.es. As used herein, “Amazon.com,” “we,” “our” and similar terms include Amazon.com, Inc., and its subsidiaries, unless the context indicates otherwise.

    AMAZON.COM, INC.
    Consolidated Statements of Cash Flows
    (in millions)
    (unaudited)
    Three Months Ended Six Months Ended Twelve Months Ended
    June 30, June 30, June 30,
    2012 2011 2012 2011 2012 2011
    CASH AND CASH EQUIVALENTS, BEGINNING OF PERIOD $ 2,288 $ 2,641 $ 5,269 $ 3,777 $ 2,047 $ 1,629
    OPERATING ACTIVITIES:
    Net income 7 191 137 391 377 1,038
    Adjustments to reconcile net income to net cash from operating activities:
    Depreciation of fixed assets, including internal-use software and website development, and other amortization 485 244 942 446 1,579 766
    Stock-based compensation 221 144 381 254 684 481
    Other operating expense (income), net 32 41 79 74 158 129
    Losses (gains) on sales of marketable securities, net (2 ) 1 (4 ) 3 (10 ) 2
    Other expense (income), net (19 ) (39 ) (4 ) (2 ) (58 ) (53 )
    Deferred income taxes (43 ) 20 (81 ) 35 20 67
    Excess tax benefits from stock-based compensation (85 ) (15 ) (125 ) (61 ) (126 ) (159 )
    Changes in operating assets and liabilities:
    Inventories (124 ) (274 ) 622 69 (1,224 ) (1,130 )
    Accounts receivable, net and other (166 ) (73 ) 580 286 (572 ) (304 )
    Accounts payable 180 114 (4,078 ) (2,535 ) 1,453 1,835
    Accrued expenses and other 59 63 (470 ) (119 ) 716 663
    Additions to unearned revenue 382 257 779 467 1,376 805
    Amortization of previously unearned revenue (333 ) (251 ) (602 ) (471 ) (1,151 ) (935 )
    Net cash provided by (used in) operating activities 594 423 (1,844 ) (1,163 ) 3,222 3,205
    INVESTING ACTIVITIES:
    Purchases of fixed assets, including internal-use software and website development (657 ) (433 ) (1,043 ) (731 ) (2,123 ) (1,374 )
    Acquisitions, net of cash acquired, and other (624 ) (469 ) (673 ) (608 ) (770 ) (921 )
    Sales and maturities of marketable securities and other investments 1,251 2,028 2,989 3,967 5,864 6,138
    Purchases of marketable securities and other investments (565 ) (2,077 ) (1,417 ) (3,189 ) (4,485 ) (6,746 )
    Net cash provided by (used in) investing activities (595 ) (951 ) (144 ) (561 ) (1,514 ) (2,903 )
    FINANCING ACTIVITIES:
    Excess tax benefits from stock-based compensation 85 15 125 61 126 159
    Common stock repurchased (960 ) (1,237 )
    Proceeds from long-term debt and other 123 34 190 123 242 197
    Repayments of long-term debt, capital lease, and finance lease obligations (141 ) (140 ) (293 ) (251 ) (483 ) (398 )
    Net cash provided by (used in) financing activities 67 (91 ) (938 ) (67 ) (1,352 ) (42 )
    Foreign-currency effect on cash and cash equivalents (19 ) 25 (8 ) 61 (68 ) 158
    Net increase (decrease) in cash and cash equivalents 47 (594 ) (2,934 ) (1,730 ) 288 418
    CASH AND CASH EQUIVALENTS, END OF PERIOD $ 2,335 $ 2,047 $ 2,335 $ 2,047 $ 2,335 $ 2,047
    SUPPLEMENTAL CASH FLOW INFORMATION:
    Cash paid for interest on long term debt $ 8 $ 3 $ 14 $ 6 $ 22 $ 12
    Cash paid for income taxes (net of refunds) 20 (1 ) 39 6 66 35
    Fixed assets acquired under capital leases 207 230 356 411 699 673
    Fixed assets acquired under build-to-suit leases 15 97 31 166 125 219
    AMAZON.COM, INC.
    Consolidated Statements of Operations
    (in millions, except per share data)
    (unaudited)
    Three Months Ended  Six Months Ended 
    June 30,  June 30, 
    2012 2011 2012 2011
    Net product sales (1) $ 10,791 $ 8,611 $ 22,040 $ 17,310
    Net services sales (2) 2,043 1,302 3,979 2,460
    Net sales 12,834 9,913 26,019 19,770
    Operating expenses (3):
    Cost of sales 9,488 7,525 19,515 15,133
    Fulfillment 1,356 941 2,651 1,795
    Marketing 537 341 1,017 667
    Technology and content 1,082 698 2,027 1,278
    General and administrative 232 166 432 300
    Other operating expense (income), net 32 41 79 74
    Total operating expenses 12,727 9,712 25,721 19,247
    Income from operations 107 201 298 523
    Interest income 10 16 22 31
    Interest expense (21 ) (15 ) (42 ) (27 )
    Other income (expense), net 50 23 (49 ) 4
    Total non-operating income (expense) 39 24 (69 ) 8
    Income before income taxes 146 225 229 531
    Provision for income taxes (109 ) (49 ) (151 ) (138 )
    Equity-method investment activity, net of tax (30 ) 15 59 (2 )
    Net income $ 7 $ 191 $ 137 $ 391
    Basic earnings per share $ 0.02 $ 0.42 $ 0.30 $ 0.87
    Diluted earnings per share $ 0.01 $ 0.41 $ 0.30 $ 0.85
    Weighted average shares used in computation of earnings per share:
    Basic 451 453 452 452
    Diluted 458 460 459 460
    (1) Represents revenue from the sale of products and related shipping fees and digital content where we are the seller of record.
     
    (2) Represents third-party seller fees earned (including commissions) and related shipping fees, digital content subscriptions, and non-retail activities.
     
    (3) Includes stock-based compensation as follows:
    Fulfillment $ 58 $ 32 $ 94 $ 56
    Marketing 16 10 28 17
    Technology and content 112 75 198 136
    General and administrative 35 27 61 45
    AMAZON.COM, INC.
    CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
    (in millions)
    (unaudited)
    Three Months Ended Six Months Ended
    June 30, June 30,
    2012 2011 2012 2011
    Net income $ 7 $ 191 $ 137 $ 391
    Other comprehensive income (loss):
    Foreign currency translation adjustments, net of tax of $17, $9, $(21) and $1 (151 ) 31 (14 ) 166
    Change in unrealized gains on available-for-sale securities, net of tax of $1, $(2), $(2) and $3 (3 ) 5 2 (6 )
    Total other comprehensive income (loss) (154 ) 36 (12 ) 160
    Comprehensive income (loss) $ (147 ) $ 227 $ 125 $ 551
    AMAZON.COM, INC.
    Segment Information
    (in millions)
    (unaudited)
    Three Months Ended Six Months Ended
    June 30, June 30,
    2012 2011 2012 2011
    North America
    Net sales $ 7,326 $ 5,406 $ 14,754 $ 10,871
    Segment operating expenses (1) 6,982 5,192 14,061 10,367
    Segment operating income $ 344 $ 214 $ 693 $ 504
    International
    Net sales $ 5,508 $ 4,507 $ 11,265 $ 8,899
    Segment operating expenses (1) 5,492 4,335 11,200 8,552
    Segment operating income $ 16 $ 172 $ 65 $ 347
    Consolidated
    Net sales $ 12,834 $ 9,913 $ 26,019 $ 19,770
    Segment operating expenses (1) 12,474 9,527 25,261 18,919
    Segment operating income 360 386 758 851
    Stock-based compensation (221 ) (144 ) (381 ) (254 )
    Other operating income (expense), net (32 ) (41 ) (79 ) (74 )
    Income from operations 107 201 298 523
    Total non-operating income (expense) 39 24 (69 ) 8
    Provision for income taxes (109 ) (49 ) (151 ) (138 )
    Equity-method investment activity, net of tax (30 ) 15 59 (2 )
    Net income $ 7 $ 191 $ 137 $ 391
    Segment Highlights:
    Y/Y net sales growth:
    North America 36 % 51 % 36 % 48 %
    International 22 51 27 41
    Consolidated 29 51 32 44
    Y/Y segment operating income growth (decline):
    North America 61 % 7 % 37 % 7 %
    International (91 ) (16 ) (81 ) (21 )
    Consolidated (7 ) (5 ) (11 ) (7 )
    Net sales mix:
    North America 57 % 55 % 57 % 55 %
    International 43 45 43 45
    100 % 100 % 100 % 100 %
    (1) Represents operating expenses, excluding stock-based compensation and “Other operating expense (income), net,” which are not allocated to segments.
    AMAZON.COM, INC.
    Supplemental Net Sales Information
    (in millions)
    (unaudited)
    Three Months Ended Six Months Ended
    June 30, June 30,
    2012 2011 2012 2011
    North America
    Media $ 1,874 $ 1,585 $ 4,070 $ 3,470
    Electronics and other general merchandise 4,937 3,496 9,710 6,799
    Other (1) 515 325 974 602
    Total North America $ 7,326 $ 5,406 $ 14,754 $ 10,871
    International
    Media $ 2,245 $ 2,075 $ 4,758 $ 4,147
    Electronics and other general merchandise 3,224 2,398 6,426 4,684
    Other (1) 39 34 81 68
    Total International $ 5,508 $ 4,507 $ 11,265 $ 8,899
    Consolidated
    Media $ 4,119 $ 3,660 $ 8,828 $ 7,617
    Electronics and other general merchandise 8,161 5,894 16,136 11,483
    Other (1) 554 359 1,055 670
    Total Consolidated $ 12,834 $ 9,913 $ 26,019 $ 19,770
    Y/Y Net Sales Growth:
    North America:
    Media 18 % 20 % 17 % 19 %
    Electronics and other general merchandise 41 67 43 65
    Other 58 85 62 80
    Total North America 36 51 36 48
    International:
    Media 8 % 34 % 15 % 23 %
    Electronics and other general merchandise 34 71 37 62
    Other 14 25 19 20
    Total International 22 51 27 41
    Consolidated:
    Media 13 % 27 % 16 % 21 %
    Electronics and other general merchandise 38 69 41 64
    Other 54 77 57 71
    Total Consolidated 29 51 32 44
    Y/Y Net Sales Growth Excluding Effect of Exchange Rates:
    International:
    Media 12 % 20 % 17 % 14 %
    Electronics and other general merchandise 42 53 42 51
    Other 20 13 23 12
    Total International 28 36 30 31
    Consolidated:
    Media 15 % 20 % 17 % 16 %
    Electronics and other general merchandise 42 62 42 59
    Other 55 75 58 70
    Total Consolidated 32 44 33 40
    Consolidated Net Sales Mix:
    Media 32 % 37 % 34 % 39 %
    Electronics and other general merchandise 64 59 62 58
    Other 4 4 4 3
    100 % 100 % 100 % 100 %
    (1) Includes non-retail activities, such as AWS in the North America segment, and miscellaneous marketing and promotional activities, our co-branded credit card agreements, and other seller sites in both segments.
    AMAZON.COM, INC.
    Consolidated Balance Sheets
    (in millions, except per share data)
    June 30, December 31,
    2012 2011
    ASSETS (unaudited)
    Current assets:
    Cash and cash equivalents $ 2,335 $ 5,269
    Marketable securities 2,635 4,307
    Inventories 4,380 4,992
    Accounts receivable, net and other 2,035 2,571
    Deferred tax assets 408 351
    Total current assets 11,793 17,490
    Fixed assets, net 5,097 4,417
    Deferred tax assets 26 28
    Goodwill 2,521 1,955
    Other assets 1,585 1,388
    Total assets $ 21,022 $ 25,278
    LIABILITIES AND STOCKHOLDERS’ EQUITY
    Current liabilities:
    Accounts payable $ 7,072 $ 11,145
    Accrued expenses and other 3,892 3,751
    Total current liabilities 10,964 14,896
    Long-term liabilities 2,553 2,625
    Commitments and contingencies
    Stockholders’ equity:
    Preferred stock, $0.01 par value:
    Authorized shares — 500
    Issued and outstanding shares — none
    Common stock, $0.01 par value:
    Authorized shares — 5,000
    Issued shares — 476 and 473
    Outstanding shares — 452 and 455 5 5
    Treasury stock, at cost (1,837 ) (877 )
    Additional paid-in capital 7,573 6,990
    Accumulated other comprehensive loss (328 ) (316 )
    Retained earnings 2,092 1,955
    Total stockholders’ equity 7,505 7,757
    Total liabilities and stockholders’ equity $ 21,022 $ 25,278
    AMAZON.COM, INC.
    Supplemental Financial Information and Business Metrics
    (in millions, except per share data)
    (unaudited)
    Y/Y %
    Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Change
    Cash Flows and Shares
    Operating cash flow — trailing twelve months (TTM) $ 3,205 $ 3,114 $ 3,903 $ 3,051 $ 3,222 1%
    Purchases of fixed assets (incl. internal-use software & website development) — TTM $ 1,374 $ 1,589 $ 1,811 $ 1,899 $ 2,123 54%
    Free cash flow (operating cash flow less purchases of fixed assets) — TTM $ 1,831 $ 1,525 $ 2,092 $ 1,152 $ 1,099 (40%)
    Free cash flow — TTM Y/Y growth (8%) (17%) (17%) (39%) (40%) N/A
    Invested capital (1) $ 8,551 $ 9,147 $ 9,680 $ 10,006 $ 10,250 N/A
    Return on invested capital (2) 21% 17% 22% 12% 11% N/A
    Common shares and stock-based awards outstanding 468 469 468 464 468 0%
    Common shares outstanding 454 455 455 450 452 0%
    Stock-based awards outstanding 15 14 14 13 16 10%
    Stock-based awards outstanding — % of common shares outstanding 3.2% 3.2% 3.0% 2.9% 3.6% N/A
    Results of Operations
    Worldwide (WW) net sales $ 9,913 $ 10,876 $ 17,431 $ 13,185 $ 12,834 29%
    WW net sales — Y/Y growth, excluding F/X 44% 39% 34% 34% 32% N/A
    WW net sales — TTM $ 40,278 $ 43,594 $ 48,077 $ 51,404 $ 54,325 35%
    WW net sales — TTM Y/Y growth, excluding F/X 39% 39% 37% 37% 35% N/A
    Operating income $ 201 $ 79 $ 260 $ 192 $ 107 (47%)
    Operating income — Y/Y growth, excluding F/X (36%) (77%) (48%) (38%) (34%) N/A
    Operating margin — % of WW net sales 2.0% 0.7% 1.5% 1.5% 0.8% N/A
    Operating income — TTM $ 1,265 $ 1,076 $ 862 $ 732 $ 637 (50%)
    Operating income — TTM Y/Y growth, excluding F/X (7%) (25%) (44%) (50%) (50%) N/A
    Operating margin — TTM % of WW net sales 3.1% 2.5% 1.8% 1.4% 1.2% N/A
    Net income $ 191 $ 63 $ 177 $ 130 $ 7 (96%)
    Net income per diluted share $ 0.41 $ 0.14 $ 0.38 $ 0.28 $ 0.01 (96%)
    Net income — TTM $ 1,038 $ 871 $ 631 $ 561 $ 377 (64%)
    Net income per diluted share — TTM $ 2.26 $ 1.89 $ 1.37 $ 1.22 $ 0.82 (64%)
    Segments
    North America Segment:
    Net sales $ 5,406 $ 5,932 $ 9,902 $ 7,427 $ 7,326 36%
    Net sales — Y/Y growth, excluding F/X 50% 44% 37% 36% 36% N/A
    Net sales — TTM $ 22,208 $ 24,014 $ 26,705 $ 28,667 $ 30,587 38%
    Operating income $ 214 $ 144 $ 285 $ 349 $ 344 61%
    Operating margin — % of North America net sales 4.0% 2.4% 2.9% 4.7% 4.7% N/A
    Operating income — TTM $ 986 $ 943 $ 933 $ 991 $ 1,120 14%
    Operating income — TTM Y/Y growth, excluding F/X 9% 1% (2%) 2% 14% N/A
    Operating margin — TTM % of North America net sales 4.4% 3.9% 3.5% 3.5% 3.7% N/A
    International Segment:
    Net sales $ 4,507 $ 4,944 $ 7,529 $ 5,758 $ 5,508 22%
    Net sales — Y/Y growth, excluding F/X 36% 33% 29% 32% 28% N/A
    Net sales — TTM $ 18,070 $ 19,580 $ 21,372 $ 22,737 $ 23,738 31%
    Net sales — TTM % of WW net sales 45% 45% 44% 44% 44% N/A
    Operating income $ 172 $ 116 $ 177 $ 49 $ 16 (91%)
    Operating margin — % of International net sales 3.8% 2.4% 2.4% 0.9% 0.3% N/A
    Operating income — TTM $ 888 $ 790 $ 640 $ 515 $ 359 (60%)
    Operating income — TTM Y/Y growth, excluding F/X (7%) (23%) (41%) (49%) (57%) N/A
    Operating margin — TTM % of International net sales 4.9% 4.0% 3.0% 2.3% 1.5% N/A
    Consolidated Segments:
    Operating expenses (3) $ 9,527 $ 10,616 $ 16,969 $ 12,787 $ 12,474 31%
    Operating expenses — TTM (3) $ 38,404 $ 41,860 $ 46,504 $ 49,899 $ 52,846 38%
    Operating income $ 386 $ 260 $ 462 $ 398 $ 360 (7%)
    Operating margin — % of Consolidated sales 3.9% 2.4% 2.7% 3.0% 2.8% N/A
    Operating income — TTM $ 1,874 $ 1,734 $ 1,573 $ 1,505 $ 1,480 (21%)
    Operating income — TTM Y/Y growth, excluding F/X 1% (11%) (21%) (22%) (21%) N/A
    Operating margin — TTM % of Consolidated net sales 4.7% 4.0% 3.3% 2.9% 2.7% N/A
    AMAZON.COM, INC.
    Supplemental Financial Information and Business Metrics
    (in millions, except inventory turnover, accounts payable days and employee data)
    (unaudited)
    Y/Y %
    Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Change
    Supplemental
    Supplemental North America Segment Net Sales:
    Media $ 1,585 $ 1,927 $ 2,562 $ 2,197 $ 1,874 18%
    Media — Y/Y growth, excluding F/X 19% 21% 8% 17% 18% N/A
    Media — TTM $ 7,430 $ 7,767 $ 7,959 $ 8,270 $ 8,559 15%
    Electronics and other general merchandise $ 3,496 $ 3,635 $ 6,881 $ 4,772 $ 4,937 41%
    Electronics and other general merchandise — Y/Y growth, excluding F/X 67% 56% 51% 44% 41% N/A
    Electronics and other general merchandise — TTM $ 13,683 $ 14,992 $ 17,315 $ 18,784 $ 20,226 48%
    Electronics and other general merchandise — TTM % of North America net sales 62% 62% 65% 66% 66% N/A
    Other $ 325 $ 370 $ 459 $ 458 $ 515 58%
    Other — TTM $ 1,095 $ 1,255 $ 1,431 $ 1,613 $ 1,802 65%
    Supplemental International Segment Net Sales:
    Media $ 2,075 $ 2,226 $ 3,447 $ 2,513 $ 2,245 8%
    Media — Y/Y growth, excluding F/X 20% 17% 18% 22% 12% N/A
    Media — TTM $ 8,772 $ 9,238 $ 9,820 $ 10,261 $ 10,431 19%
    Electronics and other general merchandise $ 2,398 $ 2,681 $ 4,032 $ 3,203 $ 3,224 34%
    Electronics and other general merchandise — Y/Y growth, excluding F/X 53% 51% 41% 42% 42% N/A
    Electronics and other general merchandise — TTM $ 9,162 $ 10,199 $ 11,397 $ 12,314 $ 13,139 43%
    Electronics and other general merchandise — TTM % of International net sales 51% 52% 53% 54% 55% N/A
    Other $ 34 $ 37 $ 50 $ 42 $ 39 14%
    Other — TTM $ 136 $ 143 $ 155 $ 162 $ 168 23%
    Supplemental Worldwide Net Sales:
    Media $ 3,660 $ 4,153 $ 6,009 $ 4,710 $ 4,119 13%
    Media — Y/Y growth, excluding F/X 20% 19% 14% 19% 15% N/A
    Media — TTM $ 16,202 $ 17,005 $ 17,779 $ 18,531 $ 18,990 17%
    Electronics and other general merchandise $ 5,894 $ 6,316 $ 10,913 $ 7,975 $ 8,161 38%
    Electronics and other general merchandise — Y/Y growth, excluding F/X 62% 54% 47% 43% 42% N/A
    Electronics and other general merchandise — TTM $ 22,845 $ 25,191 $ 28,712 $ 31,098 $ 33,365 46%
    Electronics and other general merchandise — TTM % of WW net sales 57% 58% 60% 60% 61% N/A
    Other $ 359 $ 407 $ 509 $ 500 $ 554 54%
    Other — TTM $ 1,231 $ 1,398 $ 1,586 $ 1,775 $ 1,970 60%
    Balance Sheet
    Cash and marketable securities $ 6,355 $ 6,326 $ 9,576 $ 5,715 $ 4,970 (22%)
    Inventory, net — ending $ 3,229 $ 3,770 $ 4,992 $ 4,255 $ 4,380 36%
    Inventory turnover, average — TTM 11.3 10.8 10.3 10.4 10.1 (11%)
    Fixed assets, net $ 3,470 $ 3,999 $ 4,417 $ 4,653 $ 5,097 47%
    Accounts payable — ending $ 5,721 $ 6,552 $ 11,145 $ 6,886 $ 7,072 24%
    Accounts payable days — ending 69 72 74 62 68 (2%)
    Other
    WW shipping revenue $ 331 $ 360 $ 531 $ 461 $ 469 42%
    WW shipping costs $ 820 $ 918 $ 1,466 $ 1,129 $ 1,054 29%
    WW net shipping costs $ 489 $ 558 $ 935 $ 668 $ 585 20%
    WW net shipping costs — % of WW net sales 4.9% 5.1% 5.4% 5.1% 4.6% N/A
    Employees (full-time and part-time; excludes contractors & temporary personnel) 43,200 51,300 56,200 65,600 69,100 60%
    (1) Average Total Assets minus Current Liabilities (excluding current portion of Long Term Debt) over five quarter ends.
    (2) TTM Free Cash Flow divided by Invested Capital.
    (3) Represents cost of sales, fulfillment, marketing, technology and content, and general and administrative operating expenses, excluding stock-based compensation.

    Amazon.com, Inc.

    Certain Definitions

    Customer Accounts

    • References to customers mean customer accounts, which are unique e-mail addresses, established either when a customer places an order or when a customer orders from other sellers on our websites. Customer accounts exclude certain customers, including customers associated with certain of our acquisitions, Amazon Enterprise Solutions program customers, Amazon.com Payments customers, Amazon Web Services customers, and the customers of select companies with whom we have a technology alliance or marketing and promotional relationship. Customers are considered active when they have placed an order during the preceding twelve-month period.

    Seller Accounts

    • References to sellers means seller accounts, which are established when a seller receives an order from a customer account. Seller accounts exclude Amazon Enterprise Solutions sellers. Sellers are considered active when they have received an order from a customer during the preceding twelve-month period.

    Registered Developers

    • References to registered developers mean cumulative registered developer accounts, which are established when potential developers enroll with Amazon Web Services and receive a developer access key.

    Units

     

    Source: Amazon.com, Inc.

  • Here’s This Year’s Inc. 30 Under 30 List

    Here’s This Year’s Inc. 30 Under 30 List

    Inc.com has unveiled the 30 Under 30 list for 2012. On the list, you’ll find the co-founders of Pinterest, the founder of Spotify, and the founder of Dwolla (the mobile payments platform that Ashton Kutcher is investing in), just to name a few.

    “These 30 extraordinary risk-taking companies and their leaders are pushing boundaries and making money in the process,” said Inc. editor in chief Eric Schurenberg. “From helping parents with kids in college, to growing gourmet mushrooms in recycled coffee grounds, to challenging credit card companies on behalf of small business, they represent the best of what those under 30 can and do accomplish. It’s humbling.”

    This is the list that featured Facebook Mark Zuckerberg in 2006, when he was 22. Those who make the list are generally honored to do so. Here’s the list for 2012, as presented by Inc.:

    • Jeremy Johnson, 2tor (which offers online degrees in partnership with major universities)
    • Steve Espinosa, AppStack (a mobile app for small businesses)
    • Nikhil Arora and Alejandro Velez, Back to the Roots (makers of Grow Your Own gourmet mushroom kits)
    • Amy Jain and Daniella Yacobovsky, BaubleBar (an online retailer selling designer jewelry for 60% off retail)
    • Craig Cordes and Antonio LaMartina, Big Easy Blends (which makes frozen, portable, pre-mixed cocktails)
    • Fan Bi and Danny Wong, Blank Label (makers of custom shirts)
    • Ilya Pozin, Ciplex (which focuses on web design and marketing for small companies)
    • Zach Sims and Ryan Bubinksi, Codeacademy (a web platform for teaching computer programming languages)
    • Joe Coleman, Shane Snow, and Dave Goldberg, Contently (a marketplace connecting writers with companies to create quality content marketing)
    • Ben Milne, Dwolla (a versatile payment platform that works on mobile devices)
    • Ray Land, Fabulous Coach Lines (a motorcoach tour company)
    • Adam Pritzker, Matthew Brimer and Brad Hargreaves, General Assembly (a co-working space that offers classes on business, design and technology)
    • Amber Case and Aaron Parecki, Geoloqi (location-aware technology for businesses and governments)
    • Desiree Vargas Wrigley, GiveForward, (a crowdfunding platform for people facing medical emergencies)
    • Jude Gomila and Immad Akhund, Heyzap (a mobile app for the gaming community)
    • Jesse Thomas and Leslie Bradshaw, JESS3 (a creative agency specializing in data visualization)
    • John Hering, Kevin Mahaffey and James Burgess, Lookout Mobile Security (a mobile security app for iPhone and Android phones)
    • Aza Raskin, Massive Health (a mobile app that encourages healthy eating)
    • Andrew Lafoon, Aryk Grosz, Mixbook (which creates photo books with a social spin)
    • Nathan Sigworth, PharmaSecure (mobile software that helps stop drug counterfeiting in the developing world)
    • Ben Silbermann and Evan Sharp, Pinterest (the social image-sharing site that is now one of the world’s largest networks)
    • Allison Lami Sawyer, Rebellion Photonics (whose fluorescent imaging camera can detect leaks on natural gas rigs)
    • Rachel Weeks, School House (maker of U.S.-made fashion-forward college gear)
    • Yoav Lurie and Justin Segall, Simple Energy (designer of web-based social games that reward energy conservation)
    • Daniel Ek, Spotify (the wildly popular streaming music service)
    • Lucas Buick and Ryan Dorshorst, Synthetic, (maker of Hipstamatic, the popular photo app.)
    • Kfir and Elram Gavrieli, Tieks (maker of foldable leather ballet flats)
    • Alfredo Atanacio and Rodolfo Schildknechkt, Uassist.ME (matches bilingual virtual assistants with Hispanic executives)
    • Sarah Schupp, University Parent Media (print and online publisher of helpful information for parents of university students)
    • Ziver Berg, Zivelo (the second largest kiosk maker in the world)
    • Daniel Epstein, Tyler Hartung and Teju Ravilochan, The Unreasonable Institute (our not-for-profit honoree — an incubator for social enterprises devoted to solving big world problems)

    Inc. makes a point to note that the winners come from 13 states, including some not typically thought of as entrepreneurial hot spots. These include Idaho, Indiana, and Florida.

  • AOL Reorganizes Operations Into Three Distinct Units

    AOL Reorganizes Operations Into Three Distinct Units

    Yesterday, AOL began buying back shares of common stock, spending up to $400 million in a dutch auction style sale. Stockholders stand to receive, or have received, as much as $30 per share.

    Today, AOL is introducing some more changes. They are reorganizing the company, and from here on out, they will function as three distinct operating units. The three divisions are Membership, Brand, and Advertising.

    Artie Minson, the company’s current CFO, has been promoted to COO, and he will oversee all three divisions. Minson recently assumed control of AOL’s mobile, search and content businesses, in addition to his regular work with operations and made significant headway. He will balance all these responsibilities in his new position until a suitable replacement can be found to alleviate his workload.

    Tech Crunch, who is owned by AOL, has the inside scoop on what the three divisions will look like and what their responsibilities will be. The membership division will handle current members, whether paying or free.

    The Brand division will deal with content and other media resources they own like Tech Crunch and the Huffington Post. Advertising, or Advertising.Com as they are calling it, will be dealing with ads and marketing, as on might expect.

    Here are a few segments from CEO Tim Armstrong’s memo to his AOL staff regarding the changes:

    To kick-off the second half of 2012, today, the company is announcing the plan to organize into three operating groups and a corporate group that supports those three operating units. The operating units will be AOL Membership, Brand Group, and the Advertising.com Group. The goals of organizing around these operating units are the following:

    1. Build and distribute the world’s best digital brands (B2C and B2B)

    2. Center our measurement, resource allocation, and drive to profitability around brands

    3. Focus our technology and product development on building brand platforms

    4. Improve our O&O and network advertising and commerce revenue

    5. Go faster, unleash talent, and have fun

    Supporting the three operating units of our business will be a shared technology and sales platform, as well as AOL corporate functions. As a company and a culture, brands (including the AOL brand) will be the central focus and measurement point for us and we will continue to move the supporting resources closer to the brands. We want our brands to be driven by leaders who will achieve an even greater focus on our consumer experiences while also driving increased accountability, financial performance, and execution.

    Here’s how Armstrong described the new operating units:

    * The AOL Membership Group will house the businesses that serve AOL account holders – our free and paid members. From AOL.com to AOL Mail to our consumer products that our users rely on, the AOL Membership group will be focused on delivering world-class experiences to our loyal users who rely on these AOL products and properties everyday.

    * The Content Brand Group will house our portfolio of distinct and unique content and service brands. We have a valuable portfolio of world-class content brands, and we want each of these brands to have distinct plans for innovation and profitable growth. Our brand portfolio delivers unique content experiences to their audiences daily, and the leaders in this operating unit will be laser-focused on driving profitable brands that serve real consumer needs.

    * The Advertising.com Group will house our B2B services and network businesses (the platforms we provide to our partners). The Advertising.com Group had our strongest revenue growth for the past couple of quarters and the product innovation and scale we are driving for our partners both on the publisher and advertiser side demonstrate that the Advertising.com Group is positioned for continued growth and acceleration of their business.

    We’ll keep you updated on any changes to the reorganization or AOL’s dutch auction style stock buyback. Things are bound to change again soon, after all, this is the second time the company has reorganized since December.

  • Groupon Finally Earns a Profit, Stock Shoots Up 18%

    Groupon has shocked Wall Street with their first ever profitable quarter. Their first quarter 2012 financial report is in and things are looking really good. Revenue has increased almost 90% and they brought in $559.3 million as compared to only $295.5 million at the same time in 2011. Gross billing for the quarter reached $1.35 billion which is a 103% increase over last year, which came in at $688.2 million.

    Operating cash flow also increased dramatically at 367% to $83.7 million, which sounds really great if you compare it to last years $17.9 million. non-GAAP cash flow amounted to $70.6 million. Net loss attributable to stockholders improved to $11.7 million, which actually reflects a loss of $0.02. This is good news because last year in quarter one they lost $146.5 million or $0.48 per share. Other losses include a net of $34.6 million in tax expense, or $0.05 per share. Non-GAAP earnings per share attributable to common stockholders for the first quarter 2012 improved to $0.02.

    Andrew Mason, CEO of Groupon comments on the results of their first quarter earnings in 2012:

    “We are pleased to report a record quarter that demonstrates our progress in unlocking the opportunity in local commerce for merchants and customers worldwide,”

    Here are the highlights Groupon has listed on their financial report for this Q1 2012:

    * Rapid acceleration of North American revenue growth. North American revenues grew 75% year-over-year and accelerated sequentially faster than they have since the first quarter of 2011. North America’s continuing growth was due in part to technology innovations such as deal personalization that Groupon plans to introduce to the majority of its international operations by the end of this year.

    * Strong consumer and merchant satisfaction. Groupon commissioned ForeSee, a leading market research firm, to assess merchant and customer satisfaction using their standard methodology. Groupon’s March 2012 U.S. consumer satisfaction score of 83 places the Company among the highest surveyed and within approximately 2 points of the 5-year #1 average satisfaction score for online retailers. Groupon’s March 2012 U.S. merchant satisfaction score of 79 also ranks high, considerably above the B2B benchmark of 64 and the Fortune 500 score of 69.

    * New customer milestone. As of March 31, 2012, Groupon surpassed the 35 million active customer mark, ending the quarter with 36.9 million active customers, an increase of 140% year-over-year.

    * New merchant milestone. The first quarter 2012 marked the first time that more than 100,000 unique merchants were served in a single quarter. In addition, in the first quarter, more than 50% of offers were with merchants who had previously run on Groupon.

    * Merchant tools gaining momentum. Groupon Rewards continues to expand. During the past two months, more than 30% of eligible daily deal merchants in pilot cities signed up for the program. Early results suggest that Rewards customers are more loyal than other customers. Groupon Scheduler has also seen early success, with more than 2,500 merchants signed up to date.

    * Growth in mobile and Now! In April 2012, nearly 30% of North American transactions were completed on mobile devices, compared with 25% in December 2011. This growth has created momentum for Groupon Now!, which recently surpassed 1.5 million Groupons sold. Now! achieved this milestone faster and within fewer markets than the daily deals business.

    * Increased leverage from marketing spend. In the first quarter 2012, approximately the same number of customers were added as in the fourth quarter 2011, while marketing spend decreased by 25%. At the same time, the number of repeat purchasers grew 1.5 times faster than the number of unique purchasers.

    Of course these profits caused the stock to surge up 18% on Monday, but even with the renewed interest in holding shares of Groupon, the stock still remains about $20 cheaper than its initial offering price. Still, there’s hope that this quarter is just an indicator of things to come for Groupon.

    You might recall that Groupon welcomed some new addition to their board of directors earlier this month. Daniel Henry, chief financial officer at American Express, and Robert Bass, vice chairman at Deloitte LLP, joined the team in order to bring some welcome financial expertise to operations.

    These additions combined with Andrew Mason’s vision for the future of Groupon and local commerce may be the path to success investors have been hoping for. We’ll keep you updated as things continue to evolve over at Groupon.

  • LinkedIn Introduces New Marketing Tools

    LinkedIn, the social network for professionals, saw a revenue of $522 million in 2011, though its net income was only $22 million, considering the company hired 531 new executives during that time frame. LinkedIn had stated that it was more focused on brand awareness and upping its user base than profitability. Though after a bit of time to let things settle, the company appears to refocusing on profitability, and is set to launch its LinkedIn Targeted Updates and Follower Statistics, a more robust marketing and analytics tool, to help brands forge a more effective following in a business context.

    linkedin marketing

    LinkedIn’s early launch partners include AT&T, Dell, Microsoft, and Samsung Mobile, who have commenced using the new follower tools. LinkedlIn, being much more of a business-focused social networking environment than say, Facebook, sees its unique follower ecosystem as ideal for more targeted marketing. Marketing content can now be adjusted to industry, seniority, job function, company size, non-company employees and geography, and marketers have access to an insights field, to monitor progress in acquiring new followers, engagement metrics – including likes, shares, comments, and percentage of engagement over time – and reviews of followers’ demographic information.

    LinkedIn has offered some stats about its platform – 63% of users expect companies to have a LinkedIn presence, with 70% stating that they’d follow a company’s profile on the site – 64% would indefinitely. LinkedlIn users who follow company pages are twice as connected as the average member, being in twice as many groups in the network. Roughly half (49%) claim they would be more apt of buy a product or service from a company they are following that is more engaged with its followers, and 47% state that LinkedIn is a more appropriate venue for learning company news, than say, Facebook.

    Though, like Facebook, Linkedin has its own ‘follow company’ button, similar to the ‘Like’ tab. Interestingly, a recent study has shown that Facebook still holds its own against LinkedIn regarding business to business marketing, when the latter would appear to be the better choice first off.

  • Only 40% of Marketing Firms Using Google+

    Only 40% of Marketing Firms Using Google+

    Data from Social Media Examiner’s fourth annual survey of marketing firms business owners has shown that only 40% of marketers have been utilizing Google+, but that many claim that they’d like to start using the social network. Facebook is still the dominant social networking site in regards to marketing, with roughly a 90% adoption rate.

    google+ marketing share

    Social Media Examiner’s January survey queried over 3,800 marketers globally, from a group that was about equally split between B2B and B2C. Facebook for marketing is highest on the chart, with 92% of those surveyed naming the social networking giant as a tool they use. Twitter came in at 82%, LinkedIn at 73%, Blogs at 61% and YouTube/other video at 57%, to make up the top five social network marketing channels.

    Viewership of social bookmarking/news sites dropped to 16% this year, down 10% from 2011. Usage of web forums also fell from 24% to 19%. Regarding photo sharing sites like Pinterest and Flickr, 21% of marketers use them, with 38% of those surveyed saying that they plan on using the sites more in the future.

    Google+ came in sixth at 40%, though the survey shows that marketers with more experience (3+ years) used the network more (58%), than those with less experience (6 months or less), at 29%. It was noted that Google+ had only been in existence for 6 months when Social Media Examiner commenced the survey, since its inception last June.

    The survey also revealed that 67% of marketers plan to increase marketing efforts using Google+, and 70% were interesting in learning more about the network:

    goolge+ marketing chart 2

    It would appear that Google+ is plainly new, and will likely gain more usership in time. Interestingly, in has recently been reported that Google oddly favors its Google+ less than Facebook in its search results.

  • Social Media Sells More B2B Leads [Infographic]

    Social Media Sells More B2B Leads [Infographic]

    If you’re not using social media to get your products and services recognized, you have to explore this social media business to business infographic from Insideview.Com.

    Why bother you say? For one, IBM reported a 400% increase in sales after implementing a pilot program to explore the advantages of marketing via social media.

    Another reason? Almost 70% of a salespersons time is spent doing things other than selling, social media can cut that time down significantly.

    Over 90% of business to business companies are using at least Facebook. That’s almost everyone! LinkedIn generates more leads than a company blog, Twitter, or Facebook and less than half the businesses are using it. Can you say opportunity!

    If you’re aren’t taking advantage of these trends, you might as well reserve a spot in the museum because you have become a dinosaur. Selling B2B via social networking helps you build new relationships with ease, gives you broader coverage, and allows new clients the ability to seek you out 24/7. It’s worth a try, in fact, it’s a no-brainer!

  • SES London: Google Talks Bounce Rate, Social Signals You Should Be Measuring

    Search Engine Strategies London is going on right now, and Googler Avinash Kaushik gave a keynote address that appears to have left attendees inspired.

    State of Search’s Louis Venter has an extensive account of Kaushik’s speech. One interesting part is what he says about bounce rate. I’m not sure if these were Kaushik’s exact words, but Venter writes, “Bounce rate shows you how much you suck.”

    One issue that’s been debated in the industry is how much of a signal bounce rate is in Google’s algorithm. If this is the message Kaushik is sending, however, it stands to reason that this is the message Google is sending. He is, after all, the digital marketing evangelist for the company, and the analytics guru.

    Another highlight was the following list of “things you should measure for social contribution” as Venter conveys:

    1) Conversation rate – if you talk does anyone care? The number of audience comments per social contribution will help measure this.

    2) Amplification rate – 70, 000 people follow Avinash, his second level of people is over 1 million people. # forwards per social contribution is a key metric to cover too.

    3) Applause Rate – # positive clicks per social contribution

    4) Economic Value – sum of your macro and micro conversions and how they contribute to your overall picture

    Here’s some Twitter reaction to the event so far:

    Avinash was awesome, here is the post i wrote on it http://t.co/UKHi4lcq # seslondon 10 hours ago via TweetDeck ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Great Opening Keynote of #seslondon 2012 by @avinash ! Hope to see you again soon again in Japan. http://t.co/bYQO6Vcs 5 hours ago via HootSuite ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    HITS . How Idiots Track Success. Great quote from Avinash Kaushik at #seslondon 11 hours ago via Twitter for iPhone ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Some pictures of day 1 #seslondon http://t.co/bWyVFUNN @sesconf – more people in the pictures tomorrow! 4 hours ago via CoTweet ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    is re-targeting right for you? great session at #seslondon http://t.co/MbvOE44K 5 hours ago via TweetDeck ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Thx! RT @willquick: I pray to God that @LeeOdden is putting those slides online. Amazing information. #seslondon 5 hours ago via Echofon ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    A ranking in position 3 or 4 with review stars can generate as much traffic as number 1 position, says @guylevine #seslondon 5 hours ago via web ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Key Linkbuilding Strategies Presentation from SES London #seslondon http://t.co/wNS0KPt7 via @patrickaltoft 6 hours ago via Tweet Button ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    @matt_mcgowan Thanks Matt, it was great to open the conference. Great audience, great Incisive staff! #seslondon 7 hours ago via web ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    SEO Migration Plan: A Failure to Plan is a Plan to Fail @SESLondon http://t.co/TAcosYVY 1 day ago via bitly ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    PPC Tools of the Trade #seslondon http://t.co/p2umTS96 1 hour ago via twitterfeed ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    53 Best Tips from #SESLondon Day 1: http://t.co/2xnLf3l2 by @kevgibbo (via @seoptimise) 14 minutes ago via Tweetbot for iOS ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    #SESLondon Day1, 3 Panels moderated, @guylevine @daxhamman @andymihalop @refinedlabs @monetate Karl Blanks @alistairdent top speakers! 58 minutes ago via TweetDeck ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Pleased with how my #seslondon presenting is shaping up now 🙂 1 hour ago via Twitter for iPhone ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    audit & benchmark, preserve URLs, update backlinks/301, submit new sitemap & work w/ SEO agency from day 1 @russosullivan #seslondon 5 hours ago via web ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Attending the event? What has been the best part to you?

  • Demand Media Earnings: Content/Media Revenue Up 15% YoY

    Demand Media just released its fourth quarter and fiscal 2011 financial results, beating analysts’ expectations, but posting a net loss for the year.

    The loss includes $5.9 million of “accelerated non-cash amortization expense associated with content intangible assets removed from service in conjunction with the Company’s previously announced plan to improve its content creation and distribution platform.”

    Content & Media revenue (ex-TAC) grew 15% year-over-year and increased 5% compared to the third quarter. That’s significant considering that Google first launched its Panda update about a year ago (though Q1 will be more telling as far as YoY goes for the initial Panda period).

    Registrar revenue grew 17% year-over-year and 2% compared to the third quarter..

    “2011 finished strong and was led by record revenue from both our Content & Media and Registrar business lines,” said CEO Richard Rosenblatt. “We enter 2012 positioned to expand our existing business lines while investing in areas where we see significant future growth. We plan to leverage our data, studio and extensive distribution in new ways to solidify our leadership in the rapidly growing digital content marketplace.”

    “Demand Media’s record 2011 financial performance, while navigating early year search algorithm challenges, underscores the strength of our complementary advertising and subscription businesses,” said CFO Charles Hilliard. “Importantly, our fourth quarter results delivered both growth and significant free cash flow, reflecting the value of our long-lived content library as well as our disciplined investment approach.”

    More from the conference call on the way…

    Here’s the release in its entirety:

    Demand Media Reports Fourth Quarter and Fiscal 2011 Results
    • Record Fourth Quarter and 2011 Revenue and Revenue ex-TAC(1)
    • 2011 Adjusted OIBDA(1) Grows 39% to $86 Million
    • Q4 and 2011 Cash Flow from Operations Up Over 30%
    • Fivefold Increase in Q4 Free Cash Flow(1) to $18.3 Million
    • Expands Share Repurchase Program by $25 Million to a Total of $50 Million

    SANTA MONICA, Calif.–(BUSINESS WIRE)–Feb. 16, 2012– Demand Media, Inc. (NYSE: DMD), a leading content and social media company, today reported financial results for the quarter and fiscal year ended December 31, 2011.

    “2011 finished strong and was led by record revenue from both our Content & Media and Registrar business lines,” said Richard Rosenblatt, Chairman and CEO of Demand Media. “We enter 2012 positioned to expand our existing business lines while investing in areas where we see significant future growth. We plan to leverage our data, studio and extensive distribution in new ways to solidify our leadership in the rapidly growing digital content marketplace.”

    Financial Summary
    In millions, except per share amounts
    Three months endedDecember 31, Year endedDecember 31,
    2010 2011 Change 2010 2011 Change
    Total Revenue $ 73.6 $ 84.4 15 % $ 252.9 $ 324.9 28 %
    Content & Media Revenue ex-TAC(1) $ 43.5 $ 49.9 15 % $ 140.7 $ 193.0 37 %
    Registrar Revenue 26.8 31.4 17 % 100.0 119.4 19 %
    Total Revenue ex-TAC(1) $ 70.3 $ 81.3 16 % $ 240.7 $ 312.4 30 %
    Income (loss) from Operations(2) $ 2.8 $ (4.8 ) NA $ (0.5 ) $ (13.1 ) NA
    Adjusted OIBDA(1) $ 20.1 $ 23.7 18 % $ 62.0 $ 86.0 39 %
    Net income (loss)(2) $ 1.0 $ (6.4 ) NA $ (5.3 ) $ (18.5 ) NA
    Adjusted net income(1) $ 5.6 $ 6.8 21 % $ 15.9 $ 21.9 38 %
    EPS(2) $ (0.54 ) $ (0.08 ) NA $ (2.86 ) $ (0.27 ) NA
    Adjusted EPS(1) $ 0.06 $ 0.08 33 % $ 0.18 $ 0.25 39 %
    Cash Flow from Operations $ 20.9 $ 27.2 30 % $ 61.6 $ 85.3 38 %
    Free Cash Flow(1) $ 3.3 $ 18.3 455 % $ (7.0 ) $ 19.5 NA

    (1) Non-GAAP measures are described below and are reconciled to the corresponding GAAP measures in the accompanying tables.

    (2) Q4 2011 and full-year 2011 loss from operations and net loss includes $5.9 million of accelerated non-cash amortization expense associated with content intangible assets removed from service in conjunction with the Company’s previously announced plan to improve its content creation and distribution platform.

    • Q4 2011 Content & Media revenue ex-TAC grew 15% year-over-year and increased 5% compared to the third quarter of 2011. The 5% sequential improvement represented the second consecutive quarter of accelerating sequential growth and included the return to sequential growth for eHow for the first time since the first quarter of 2011.
    • Q4 2011 Registrar revenue grew 17% year-over-year and 2% compared to the third quarter of 2011. During the fourth quarter of 2011, the number of registered domains grew by a net 482,000 compared to 404,000 in the fourth quarter of 2010, due to growth from new partners and organic growth from resellers.
    • Q4 2011 and year ended December 31, 2011 loss from operations and net loss include $5.9 million of accelerated non-cash amortization expense associated with content intangible assets removed from service in conjunction with the Company’s previously announced plan to improve its content creation and distribution platform.
    • Q4 2011 free cash flow grew more than fivefold year-over-year to $18.3 million. The increase was driven by a 30% increase in cash flow from operations, combined with a 13% decrease in capital expenditures and a 59% reduction of investment in intangible assets. The intangible assets investment decline was a result of decreased content spend on eHow as the Company changes its content and distribution platform.
    • At December 31, 2011, cash & cash equivalents balance was $86.0 million.

    “Demand Media’s record 2011 financial performance, while navigating early year search algorithm challenges, underscores the strength of our complementary advertising and subscription businesses,” saidDemand Media’s President and CFO Charles Hilliard. “Importantly, our fourth quarter results delivered both growth and significant free cash flow, reflecting the value of our long-lived content library as well as our disciplined investment approach.”

    Business Highlights:

    • Demand Media ranked as a top 20 US web property throughout 2011, and ranked #17 in January 20121.
    • Demand Media recently launched the first two major channels in its partnership with YouTube: eHow Home and LIVESTRONG Woman.
    • eHow.com ranked as the #19 website in the US, with 48.2 million unique users in the US in January 20121.
    • Cracked.com was the most visited humor site in the US in January 2012, and its audience spent more time on the site than any other comedy website1.
    • In 2011, Demand Media’s Registrar business added 1.7 million domains under management, surpassing the 12 million domain milestone.
    • During the fourth quarter of 2011, Demand Media repurchased 1.9 million shares of common stock for$13.3 million under its Board-authorized $25.0 million share repurchase program. To date, the Company has repurchased 2.8 million shares of common stock for $20.1 million. On February 8, 2012,Demand Media’s Board authorized an increase of $25.0 million to the program, taking its total authorized repurchases to $50.0 million.

    (1) Source: comScore.

    Operating Metrics:
    Three months endedDecember 31, Year endedDecember 31,
    2010 2011
    Change
    2010 2011
    Change
    Content & Media Metrics:
    Owned and operated
    Page views(1) (in millions) 2,201 2,696 22 % 8,234 10,378 26 %
    RPM(2) $ 15.81 $ 14.53 (8 )% $ 13.45 $ 15.14 13 %
    Network of customer websites
    Page views(1) (6)(in millions) 3,866 4,935 28 % 13,155 17,436 33 %
    RPM(2) $ 3.11 $ 2.81 (10 )% $ 3.20 $ 2.77 (13 )%
    RPM ex-TAC(3) $ 2.25 $ 2.18 (3 )% $ 2.28 $ 2.06 (10 )%
    Registrar Metrics:
    End of Period # of Domains(4) (in millions) 11.0 12.7 15 % 11.0 12.7 15 %
    Average Revenue per Domain(5) $ 9.94 $ 10.08 1 % $ 9.96 $ 10.08 1 %

    ____________________

    (1) Page views represent the total number of web pages viewed across (1) our owned and operated websites and/or (2) our network of customer websites, to the extent that the viewed customer web pages host the Company’s monetization, social media and/or content services.
    (2) RPM is defined as Content & Media revenue per one thousand page views.
    (3) RPM ex-TAC is defined as Content & Media Revenue ex-TAC per one thousand page views.
    (4) Domain is defined as an individual domain name paid for by a third-party customer where the domain name is managed through our Registrar service offering. Beginning July 1, 2011, the number of net new domains has been adjusted to include only new registered domains added to our platform for which the Company has recognized revenue. Excluding the impact of this change, end of period domains at December 31, 2011 would have increased 22% compared to the corresponding prior-year periods.
    (5) Average revenue per domain is calculated by dividing Registrar revenue for a period by the average number of domains registered in that period. Average revenue per domain for partial year periods is annualized. Beginning July 1, 2011, the number of net new domains has been adjusted to include only new registered domains added to our platform for which the Company has recognized revenue. Excluding the impact of this change, average revenue per domain during the three months and year ended December 31, 2011 would have decreased 5% and 2%, respectively, compared to the corresponding prior-year periods.
    (6) The Company acquired IndieClick on August 8, 2011, which contributed 1,553 million and 3,069 million page views, respectively, during the three months and year ended December 31, 2011.

    Share Repurchase Program Increase

    On February 8, 2012, Demand Media’s Board of Directors authorized an additional $25 million of share repurchases bringing the share repurchase program to a total of $50 million. Under the program, Demand Media is authorized to repurchase, in addition to the $20.1 million of repurchases to date, up to an additional $29.9 million of its outstanding shares from time to time on the open market or in negotiated transactions. The timing and amounts of any purchases will be based on share price, market conditions and other factors. The program does not require the Company to purchase any specific number of shares and may be suspended or discontinued at management’s discretion at any time without prior notice.

    Business Outlook

    The following forward-looking information includes certain projections made by management as of the date of this press release. The Company does not intend to revise or update this information, except as required by law, and may not provide this type of information in the future. Due to a variety of factors, actual results may differ significantly from those projected. The factors that may affect results include, without limitation, the factors referenced later in this announcement under the caption “Cautionary Information Regarding Forward-Looking Statements.” These and other factors are discussed in more detail in the Company’s filings with the Securities and Exchange Commission.

    Hilliard added, “Our guidance reflects sustained revenue growth throughout 2012, including during the first half of the year where comparisons are challenged by early 2011’s search algorithm changes. As such, we anticipate year-over-year comparisons to improve in the second half of 2012 and Q2’s year-over-year revenue growth to accelerate compared to Q1’s. In addition, we intend to generate positive free cash flow in 2012 while continuing to make data-driven investments that yield strong returns and long-term growth.”

    Excluding up to $5 million of 2012 operating expenses, which the Company expects to incur related to its generic Top Level Domain (“gTLD”) initiative, the Company’s guidance for the first quarter ending March 31, 2012 and fiscal year ending December 31, 2012 is as follows:

    First Quarter 2012

    • Revenue in the range of $81.5 – $83.5 million
    • Revenue ex-TAC in the range of $78.0 – $80.0 million
    • Adjusted EBITDA in the range of $19.0 – $20.0 million
    • Adjusted EPS in the range of $0.05 – $0.06 per share
    • Weighted average diluted shares 87.5 – 88.5 million

    Full Year 2012

    • Revenue in the range of $351.0 – $358.0 million
    • Revenue ex-TAC in the range of $337.0 – $344.0 million
    • Adjusted EBITDA in the range of $92.0 – $95.0 million
    • Adjusted EPS in the range of $0.30 – $0.32 per share
    • Weighted average diluted shares 88.0 – 90.0 million

    Conference Call and Webcast Information

    Demand Media will host a corresponding conference call and live webcast at 5:00 p.m. Eastern timetoday. To access the conference call, dial 877.565.1268 (for domestic participants) or 937.999.3108 (for international participants). The conference ID is 44670764. To participate on the live call, analysts should dial-in at least 10-minutes prior to the commencement of the call. A live webcast also will be available on the Investor Relations section of the Company’s corporate website at http://ir.demandmedia.com and via replay beginning approximately two hours after the completion of the call.

    About Non-GAAP Financial Measures

    To supplement our consolidated financial statements, which are prepared and presented in accordance with accounting principles generally accepted in the United States of America (“GAAP”), we use certain non-GAAP financial measures described below. The presentation of this additional financial information is not intended to be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP. For more information on these non-GAAP financial measures, please see the tables captioned “Reconciliation of Non-GAAP Measures to Unaudited Consolidated Statements of Operations” included at the end of this release.

    The non-GAAP financial measures presented are the primary measures used by the Company’s management and board of directors to understand and evaluate its financial performance and operating trends, including period to period comparisons, to prepare and approve its annual budget and to develop short and long term operational plans. Additionally, Adjusted OIBDA/Adjusted EBITDA is the primary measure used by the compensation committee of the Company’s board of directors to establish the target for and fund its annual employee bonus pool. We believe these non-GAAP financial measures are useful to investors both because (1) they allow for greater transparency with respect to key metrics used by management in its financial and operational decision making and (2) management frequently uses them in its discussions with investors, commercial bankers, securities analysts and other users of its financial statements.

    Revenue ex-TAC is defined by the Company as GAAP revenue less traffic acquisition costs (“TAC”). TAC comprises the portion of Content & Media GAAP revenue shared with the Company’s network customers. Management believes that Revenue ex-TAC is a meaningful measure of operating performance because it is frequently used for internal managerial purposes and helps facilitate a more complete period-to-period understanding of factors and trends affecting the Company’s underlying revenue performance.

    Adjusted operating income before depreciation and amortization (“Adjusted OIBDA”) is defined by the Company as operating income (loss) before depreciation, amortization, stock-based compensation, as well as the financial impact of acquisition and realignment costs, and any gains or losses on certain asset sales or dispositions. Acquisition and realignment costs include such items, when applicable, as (1) non-cash GAAP purchase accounting adjustments for certain deferred revenue and costs, (2) legal, accounting and other professional fees directly attributable to acquisition activity, and (3) employee severance payments attributable to acquisition or corporate realignment activities. Management does not consider these expenses to be indicative of the Company’s ongoing operating results or future outlook.

    Adjusted earnings before interest, taxes, depreciation and amortization (“Adjusted EBITDA”) is defined by the Company as net income (loss) before income tax expense, other income (expense), interest expense (income), depreciation, amortization, stock-based compensation, as well as the financial impact of acquisition and realignment costs, the operating expenses related to its generic Top Level Domain (“gTLD”) initiative, and any gains or losses on certain asset sales or dispositions. Acquisition and realignment costs include such items, when applicable, as (1) non-cash GAAP purchase accounting adjustments for certain deferred revenue and costs, (2) legal, accounting and other professional fees directly attributable to acquisition activity, and (3) employee severance payments attributable to acquisition or corporate realignment activities. Management does not consider these expenses to be indicative of the Company’s ongoing operating results or future outlook.

    Management believes that these non-GAAP measures reflect the Company’s business in a manner that allows for meaningful period to period comparisons and analysis of trends. In particular, the exclusion of certain expenses in calculating Adjusted OIBDA and Adjusted EBITDA can provide a useful measure for period to period comparisons of the Company’s underlying recurring revenue and operating costs which is focused more closely on the current costs necessary to utilize previously acquired long-lived assets. In addition, management believes that it can be useful to exclude certain non-cash charges because the amount of such expenses is the result of long-term investment decisions in previous periods rather than day-to-day operating decisions. For example, due to the long-lived nature of a majority of its media content, the revenue generated by the Company’s content assets in a given period bears little relationship to the amount of its investment in content in that same period. Accordingly, management believes that content acquisition costs represent a discretionary long-term capital investment decision undertaken at a point in time. This investment decision is clearly distinguishable from other ongoing business activities, and its discretionary nature and long-term impact differentiate it from specific period transactions, decisions regarding day-to-day operations, and activities that would have an immediate impact on operating or financial performance if materially changed, deferred or terminated.

    Adjusted Earnings Per Share is defined by the Company as Adjusted Net Income divided by the weighted average number of shares. Adjusted Net Income is defined by the Company as net income (loss) before the effect of stock-based compensation, amortization of intangible assets acquired via business combinations, accelerated amortization of intangible assets removed from service, acquisition and realignment costs, and any gains or losses on certain asset sales or dispositions, and is calculated using the application of a normalized effective tax rate. Acquisition and realignment costs include such items, when applicable, as (1) non-cash GAAP purchase accounting adjustments for certain deferred revenue and costs, (2) legal, accounting and other professional fees directly attributable to acquisition activity, and (3) employee severance payments attributable to acquisition or corporate realignment activities. Management does not consider these expenses to be indicative of the Company’s ongoing operating results or future outlook.

    Management believes that Adjusted Net Income and Adjusted Earnings Per Share provide investors with additional useful information to measure the Company’s underlying financial performance, particularly from period to period, because these measures are exclusive of certain non-cash expenses not directly related to the operation of its ongoing business (such as amortization of intangible assets acquired via business combinations, as well as certain other non-cash expenses such as purchase accounting adjustments and stock-based compensation) and include a normalized effective tax rate based on the Company’s statutory tax rate.

    Discretionary Free Cash Flow is defined by the Company as net cash provided by operating activities excluding cash outflows from acquisition and realignment activities, less capital expenditures to acquire property and equipment. Free Cash Flow is defined by the Company as net cash provided by operating activities excluding cash outflows from acquisition and realignment activities, less capital expenditures to acquire property and equipment and less investments in intangible assets. Management believes that Discretionary Free Cash Flow and Free Cash Flow provide investors with additional useful information to measure operating liquidity because they reflect the Company’s underlying cash flows from recurring operating activities after investing in capital assets and intangible assets. These measures are used by management, and may also be useful for investors, to assess the Company’s ability to generate cash flow for a variety of strategic opportunities, including reinvestment in the business, potential acquisitions, payment of dividends and share repurchases.

    The use of these non-GAAP financial measures has certain limitations because they do not reflect all items of income and expense, or cash flows that affect the Company’s operations. An additional limitation of these non-GAAP financial measures is that they do not have standardized meanings, and therefore other companies may use the same or similarly-named measures but exclude different items or use different computations. Management compensates for these limitations by reconciling these non-GAAP financial measures to the most comparable GAAP financial measures within its financial press releases. These non-GAAP financial measures should be considered in addition to, not as a substitute for, measures prepared in accordance with GAAP. Further, these non-GAAP financial measures may differ from the non-GAAP information used by other companies, including peer companies, and therefore comparability may be limited. We encourage investors and others to review our financial information in its entirety and not rely on a single financial measure. The accompanying tables have more details on the GAAP financial measures and the related reconciliations.

    About Demand Media

    Demand Media, Inc. (NYSE: DMD) is a leading content and social media company that informs and entertains one of the Internet’s largest audiences, helps advertisers find innovative ways to engage with their customers and enables publishers to expand their online presence. Headquartered in Santa Monica, CA, Demand Media has offices in North America, South America and Europe. For more information aboutDemand Media, please visit www.demandmedia.com

    Cautionary Information Regarding Forward-Looking Statements

    This press release contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, as amended. These forward-looking statements involve risks and uncertainties regarding the Company’s future financial performance, and are based on current expectations, estimates and projections about our industry, financial condition, operating performance and results of operations, including certain assumptions related thereto. Statements containing words such as “guidance,” “may,” “believe,” “anticipate,” “expect,” “intend,” “plan,” “project,” “projections,” “business outlook,” and “estimate” or similar expressions constitute forward-looking statements. Actual results may differ materially from the results predicted, and reported results should not be considered an indication of future performance. Potential risks and uncertainties include, among others: changes in the methodologies of Internet search engines, including ongoing algorithmic changes made byGoogle to its search results as well as possible future changes, and the impact such changes may have on page view growth and driving search related traffic to our owned and operated websites and the websites of our network customers; changes in our content creation and distribution platform, including the possible repurposing of content to alternate distribution channels, or the sale or removal of content, as well as our ability to successfully launch and produce new content formats; the inherent challenges of estimating the overall impact on page views and search driven traffic to our owned and operated websites based on the data available to us as Google continues to make adjustments to its search algorithms; our ability to compete with new or existing competitors; our ability to maintain or increase our advertising revenue; our ability to continue to drive and grow traffic to our owned and operated websites and the websites of our network customers; our ability to effectively monetize our portfolio of content; our dependence on material agreements with a specific business partner for a significant portion of our revenue; future internal rates of return on content investment and our decision to invest in different types of content in the future, including video and other formats of text content; our ability to attract and retain freelance creative professionals; changes in our level of investment in media content intangibles; the effects of changes in marketing expenditures or shifts in marketing expenditures; the effects of seasonality on traffic to our owned and operated websites and the websites of our network customers; our ability to continue to add partners to our registrar platform on competitive terms; our ability to successfully pursue our gTLD initiative; changes in stock-based compensation; changes in amortization or depreciation expense due to a variety of factors; potential write downs, reserves against or impairment of assets including receivables, goodwill, intangibles, and media content or other assets; changes in tax laws, our business or other factors that would impact anticipated tax benefits or expenses; our ability to successfully identify, consummate and integrate acquisitions, including integrating our recent acquisitions; our ability to retain key customers and key personnel; risks associated with litigation; the impact of governmental regulation; and the effects of discontinuing or discontinued business operations. From time to time, we may consider acquisitions or divestitures that, if consummated, could be material. Any forward-looking statements regarding financial metrics are based upon the assumption that no such acquisition or divestiture is consummated during the relevant periods. If an acquisition or divestiture were consummated, actual results could differ materially from any forward-looking statements. More information about potential risk factors that could affect our operating and financial results are contained in our annual report on Form 10-K for the fiscal year ending December 31, 2010 filed with the Securities and Exchange Commission (http://www.sec.gov) on March 1, 2011, and as such risk factors may be updated in our quarterly reports on Form 10-Q filed with the Securities and Exchange Commission, including, without limitation, information under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.”

    Furthermore, as discussed above, the Company does not intend to revise or update the information set forth in this press release, except as required by law, and may not provide this type of information in the future.

    Demand Media, Inc. and Subsidiaries

    Unaudited Condensed Consolidated Statements of Operations

    (In thousands, except per share amounts)

      Three months ended 
    December 31,
    Year ended 
    December 31,
    2010 2011 2010 2011
    Revenue $ 73,579 $ 84,415 $ 252,936 $ 324,866
    Operating expenses
    Service costs (exclusive of amortization of intangible assets shown separately below) (1) (2) 36,123 40,198 131,332 155,830
    Sales and marketing (1) (2) 7,619 9,325 24,424 37,394
    Product development (1) (2) 7,402 9,462 26,538 38,146
    General and administrative (1) (2) 10,336 13,803 37,371 59,451
    Amortization of intangible assets 9,268 16,393 33,750 47,174
    Total operating expenses 70,748 89,181 253,415 337,995
    Income (loss) from operations 2,831 (4,766 ) (479 ) (13,129 )
    Other income (expense)
    Interest income 6 4 25 56
    Interest expense (171 ) (151 ) (688 ) (861 )
    Other income (expense), net (122 ) (75 ) (286 ) (413 )
    Total other expense (287 ) (222 ) (949 ) (1,218 )
    Income (loss) before income taxes 2,544 (4,988 ) (1,428 ) (14,347 )
    Income tax expense (1,515 ) (1,438 ) (3,897 ) (4,177 )
    Net loss $ 1,029 $ (6,426 ) $ (5,325 ) $ (18,524 )
    (1) Stock-based compensation expense included in the line items above:
    Service costs $ 205 $ 711 $ 868 $ 2,052
    Sales and marketing 758 1,416 2,379 4,857
    Product development 476 1,364 1,692 5,013
    General and administrative 1,107 3,263 4,750 16,934
    Total stock-based compensation expense $ 2,546 $ 6,754 $ 9,689 $ 28,856
    (2) Depreciation included in the line items above:
    Service costs $ 4,359 $ 3,770 $ 14,783 $ 16,075
    Sales and marketing 59 127 187 423
    Product development 350 308 1,346 1,466
    General and administrative 535 861 1,950 2,994
    Total depreciation $ 5,303 $ 5,066 $ 18,266 $ 20,958
    Loss per common share:
    Net loss $ 1,029 $ (6,426 ) $ (5,325 ) $ (18,524 )
    Cumulative preferred stock dividends (3) (8,602 ) (33,251 ) (2,477 )
    Net loss attributable to common stockholders $ (7,573 ) $ (6,426 ) $ (38,576 ) $ (21,001 )
    Basic and diluted net loss per share $ (0.54 ) $ (0.08 ) $ (2.86 ) $ (0.27 )
    Weighted average number of shares 13,966 83,592 13,508 78,646

    ____________________

    (3) As a result of the Company’s initial public offering which was completed on January 31, 2011, all shares of the Company’s preferred stock were converted to common stock.

    Demand Media, Inc. and Subsidiaries

    Unaudited Condensed Consolidated Balance Sheets

    (In thousands)

    December 31, 
    2010
    December 31, 
    2011
    Current assets
    Cash and cash equivalents $ 32,338 $ 86,035
    Accounts receivable, net 26,843 32,665
    Prepaid expenses and other current assets 7,360 8,656
    Deferred registration costs 44,213 50,636
    Total current assets 110,754 177,992
    Property and equipment, net 34,975 32,626
    Intangible assets, net 102,114 111,304
    Goodwill 224,920 256,060
    Deferred registration costs 8,037 9,555
    Other long-term assets 7,667 2,566
    Total assets $ 488,467 $ 590,103
    Liabilities, Convertible Preferred Stock and Stockholders’ Equity (Deficit)
    Current liabilities
    Accounts payable $ 8,330 $ 10,046
    Accrued expenses and other current liabilities 29,570 33,932
    Deferred tax liabilities 15,248 18,288
    Deferred revenue 61,832 71,109
    Total current liabilities 114,980 133,375
    Deferred revenue 14,106 14,802
    Other liabilities 1,043 1,660
    Total liabilities 130,129 149,837
    Convertible preferred stock
    Total convertible preferred stock 373,754
    Stockholders’ equity (deficit)
    Common stock and additional paid-in capital 36,723 528,045
    Treasury stock (17,067 )
    Accumulated other comprehensive income 108 59
    Accumulated deficit (52,247 ) (70,771 )
    Total stockholders’ equity (deficit) (15,416 ) 440,266
    Total liabilities, convertible preferred stock and stockholders’ equity (deficit) $ 488,467 $ 590,103
    Demand Media, Inc. and Subsidiaries

    Unaudited Condensed Consolidated Statements of Cash Flows

    (In thousands)

    Three months ended 
    December 31,
    Year ended 
    December 31,
    2010 2011 2010 2011
    Cash flows from operating activities:
    Net loss $ 1,029 $ (6,426 ) $ (5,325 ) $ (18,524 )
    Adjustments to reconcile net loss to net cash provided by operating activities:
    Depreciation and amortization 14,571 21,459 52,016 68,132
    Stock-based compensation 2,470 6,741 9,329 28,730
    Other 1,115 1,128 3,374 3,491
    Net change in operating assets and liabilities, net of effect of acquisitions 1,747 4,322 2,230 3,520
    Net cash provided by operating activities 20,932 27,224 61,624 85,349
    Cash flows from investing activities:
    Purchases of property and equipment (4,864 ) (4,222 ) (21,404 ) (18,246 )
    Purchases of intangibles (12,791 ) (5,294 ) (47,192 ) (49,283 )
    Proceeds from maturities and sales of marketable securities, net 2,300
    Cash paid for acquisitions (38 ) (31,010 )
    Net cash used in investing activities (17,655 ) (9,554 ) (66,296 ) (98,539 )
    Cash flows from financing activities:
    Payment of debt (10,000 )
    Proceeds from issuance of common stock, net (145 ) 1,552 78,480
    Repurchases of common stock (13,336 ) (17,064 )
    Proceeds from exercises of stock options and contributions to ESPP 524 3,242 7,599
    Other (694 ) (532 ) (2,089 ) (2,079 )
    Net cash provided by (used in) financing activities (170 ) (10,771 ) (10,537 ) 66,936
    Effect of foreign currency on cash and cash equivalents 1 (18 ) (61 ) (49 )
    Change in cash and cash equivalents 3,108 6,881 (15,270 ) 53,697
    Cash and cash equivalents, beginning of period 29,230 79,154 47,608 32,338
    Cash and cash equivalents, end of period $ 32,338 $ 86,035 $ 32,338 $ 86,035
    Demand Media, Inc. and Subsidiaries

    Reconciliations of Non-GAAP Measures to Unaudited Consolidated Statements of Operations

    (In thousands, except per share amounts)

    Three months ended 
    December 31,
    Year ended 
    December 31,
    2010 2011 2010 2011
    Revenue ex-TAC:
    Content & Media Revenue $ 46,802 $ 53,032 $ 152,910 $ 205,450
    Less: traffic acquisition costs (TAC) (3,302 ) (3,111 ) (12,213 ) (12,495 )
    Content & Media Revenue ex-TAC 43,500 49,921 140,697 192,955
    Registrar Revenue 26,777 31,383 100,026 119,416
    Total Revenue ex-TAC $ 70,277 $ 81,304 $ 240,723 $ 312,371
    Adjusted OIBDA:
    Income (loss) from operations $ 2,831 $ (4,766 ) $ (479 ) $ (13,129 )
    Depreciation 5,303 5,066 18,266 20,958
    Amortization of intangible assets(1) 9,268 16,393 33,750 47,174
    Stock-based compensation 2,546 6,754 9,689 28,856
    Acquisition and realignment costs(2) 164 271 779 2,099
    Adjusted OIBDA $ 20,112 $ 23,718 $ 62,005 $ 85,958
    Discretionary and Total Free Cash Flow:
    Net cash provided by operating activities $ 20,932 $ 27,224 $ 61,624 $ 85,349
    Purchases of property and equipment (4,864 ) (4,222 ) (21,404 ) (18,246 )
    Acquisition and realignment cash flows 602 1,670
    Discretionary Free Cash Flow 16,068 23,604 40,220 68,773
    Purchases of intangible assets (12,791 ) (5,294 ) (47,192 ) (49,284 )
    Free Cash Flow $ 3,277 $ 18,310 $ (6,972 ) $ 19,489
    Adjusted Net Income:
    GAAP net income (loss) $ 1,029 $ (6,426 ) $ (5,325 ) $ (18,524 )
    (a) Stock-based compensation 2,546 6,754 9,689 28,856
    (b) Amortization of intangible assets – M&A 3,758 2,974 16,576 12,773
    (c) Content intangible assets removed from service(1) 5,898 5,898
    (d) Acquisition and realignment costs(2) 164 271 779 2,099
    (e) Income tax effect of items (a) – (d) & application of 38% statutory tax rate to pre-tax income (1,910 ) (2,707 ) (5,837 ) (9,228 )
    Adjusted Net Income $ 5,587 $ 6,764 $ 15,882 $ 21,874
    Non-GAAP Adjusted Net Income per share – diluted $ 0.06 $ 0.08 $ 0.18 $ 0.25
    Shares used to calculate non-GAAP Adjusted Net Income per share – diluted(3) 87,885 86,758 86,422 88,541
    ___________________
    (1) In conjunction with its previously announced plans to improve its content creation and distribution platform, the Company elected to remove certain content assets from service, resulting in $5.9 million of accelerated amortization expense in the fourth quarter of 2011.
    (2) Acquisition and realignment costs include non-cash purchase accounting adjustments, acquisition-related legal and accounting professional fees and employee severance payments attributable to corporate realignment activities. Management does not consider these costs to be indicative of the Company’s core operating results.
    (3) Shares used to calculate non-GAAP Adjusted Net Income per share – diluted include the weighted average common stock and restricted stock for the periods presented and all dilutive common stock equivalent at each period. Amounts have been adjusted in all periods to reflect the revised capital structure following the Company’s initial public offering which was completed on January 31, 2011, whereby the Company issued 5,175 shares of common stock and converted certain warrants and all of the convertible preferred stock into 62,155 shares of common stock as if those transactions were consummated on January 1, 2010.
    Demand Media, Inc. and Subsidiaries

    Unaudited GAAP Revenue, by Revenue Source

    (In thousands)

    Three months ended 
    December 31,
    Year ended 
    December 31,
    2010 2011 2010 2011
    Content & Media:
    Owned and operated websites $ 34,787 $ 39,172 $ 110,770 $ 157,089
    Network of customer websites 12,015 13,860 42,141 48,361
    Total Revenue – Content & Media 46,802 53,032 152,911 205,450
    Registrar 26,777 31,383 100,026 119,416
    Total Revenue $ 73,579 $ 84,415 $ 252,936 $ 324,866
    Three months ended 
    December 31,
    Year ended 
    December 31,
    2010 2011 2010 2011
    Content & Media:
    Owned and operated websites 47 % 47 % 44 % 48 %
    Network of customer websites 16 % 16 % 17 % 15 %
    Total Revenue – Content & Media 63 % 63 % 61 % 63 %
    Registrar 37 % 37 % 39 % 37 %
    Total Revenue 100 % 100 % 100 % 100 %

     

    Source: Demand Media, Inc.

  • B2B Marketing: Facebook vs. LinkedIn

    B2B Marketing: Facebook vs. LinkedIn

    You would think that businesses would use LinkedIn more than any other social media site because it is built for them. Facebook is the everyman social networking site.

    This infographic finds that LinkedIn may not be all that it’s cut out to be. Sure, it’s great for business, but people only use it for that – business.

    They found that people of the business mindset are still in that mindset even when on Facebook. Using it effectively could tremendously help your business. We’ll let the infographic give you the rest of the details:

    bopdesign

  • Todd Tweedy, CEO Of Audience Machine, Missing After Suicidal Facebook Post [updated]

    Todd Tweedy, CEO Of Audience Machine, Missing After Suicidal Facebook Post [updated]

    Update: Tweedy has reportedly been found alive.

    Todd Tweedy, CEO of Audience Machine and author of an upcoming Wiley book Facebook Marketing Secrets is missing. The last known communication from him is a status update on Facebook on Tuesday, which said:

    One illness I’ve never been able to defeat is my own depression. I have to say goodbye now. I wish each of you a wonderful New Year!

    His bio at Audience Machine says:

    As CEO of Audience Machine, Todd Tweedy is responsible delivering technology-enabled community marketing and search engine marketing services to achieve cost-effective online customer acquisition and revenue goals.

    Mr. Tweedy’s client experience includes Sylvan Learning, Rolex, AOL, LikeMe, MTV, Microsoft, Metagenics, Netscape, MTV Networks, Quest Communications, Discovery Channel, FedEx, US West, US Airways, Volkswagen, Audi and Scholastic among many others.

    Mr. Tweedy has authored numerous articles on ecommerce and email as well as the word of mouth industry study Perceptions, Practices & Ethics in Word-of-Mouth Marketing that has been downloaded over 150,000 times since being published in May of 2006. Mr. Tweedy also authored The Neighboring Marketing Modelpublished by Internet.com in 2002 on how to leverage public instant messaging networks to support acquisition marketing.

    Todd is a big-picture technology-driven marketing geek with documented ability to drive strong acquisition growth and online sales. Vast e-commerce experience from airline reservation systems to book sales and from affiliate marketing to viral and social networking over 16 years with B2C & B2B leadership for startups, ad agencies as well as Fortune 500 firms.

    He lives in St. Paul Minnesota with his wife and three children, according to that bio. A CBS Minnesota report (via Marketing Land) says the Bureau of Criminal Apprehension is involved in the search Tweedy. It says:

    The Bureau of Criminal Apprehension described Tweedy as 6 feet, 3 inches tall with brown hair and brown eyes. The BCA said Tweedy may be driving a red Volkswagen Passat with the license place 545 BLM.

    Anyone with information about his whereabouts is asked to contact St. Paul Police at 651-266-5612.

    Many have chimed into comment on his Faceboo posts, showing their support and offering help – including people who claim not to know him personally.

    On Twitter, the hashtag #FindTodd is being used to spread awareness and to help locate him.

    ALERT! Please help find Todd Tweedy. Missing since 1/3 Drives Red Passat, MN 545-BLM http://t.co/UN1UCdmt #findtodd to help cc/ @ty_sullivan 5 minutes ago via TweetDeck · powered by @socialditto

  • SEO Isn’t A Fairy Tale

    SEO Isn’t A Fairy Tale

    There are many reasons companies invest in Search Engine Optimization ranging from a desire to attract new customers through online marketing channels to diversifying customer acquisition to ego.  That’s right, ego. Not every marketer makes SEO investment decisions based on pulling in prospects and customers to brand content for engagement and conversions.

    Often times, brands think of themselves as the leader in their category and therefore think their website should top Google’s list for queries on generic industry terms. The trouble is, leading an industry offline isn’t the same thing as being the BEST answer for a search query online.  Chasing after such terms is very much driven by ego and not unlike a fairy tale of chasing after unicorns where there’s an expectation that being #1 on a single word will magically solve their problems.

    However, going after broad industry terms isn’t a complete waste of time. When ego-driven SEO is productive, it’s geared towards building brand reputation and PR value. Of course, by “PR” I mean public relations, not page rank.  The affinity and credibility that comes from being in a top position for a generic industry term can add a lot of value to online public relations efforts, recruiting and investor relations.

    Achieving top placement on broad keywords can certainly drive a substantial amount of website traffic. In fact, TopRank Marketing has quite a few clients that have top spots for generic industry phrases and some with single word terms sending  a good portion of organic search visitors.

    In terms of buying cycle, broad queries tend to be “tire kickers” and have value for creating awareness and education but not conversions. And that’s ok, because the search experience isn’t just a single event – especially in B2B or with more sophisticated buying decisions. But brands that want those top spots need to understand what it takes to translate their offline industry dominance to search engines like Google and Bing.

    A while back I had a customer that said he wanted to be #1 on Google for the word “brain”. This client had a blog with a few thousand uniques per month.  While many SEO consultants will talk about how tough that will be and suggest options, my first response is to always ask “Why?”. Understanding motivation (chasing unicorns vs. a fighting chance at achieving goals) is essential for assessing the value and contribution to business goals.

    The client wanted to have top visibility for “brain” because it was a fairly relevant and highly popular search term. Top placement for such a word would send a significant amount of traffic and hopefully sales.  A few things to consider in such a situation include:

    • What is the potential contribution to website goals in what timeframe for a first page or top of fold position for the phrase?
    • What resources in what timeframe might it take to achieve this goal?
    • What are the current brand content and digital assets available to work with?
    • What is the current inbound link profile for the brand site?
    • What is the current position for brand content on the desired keyword(s)?
    • How many search results pages (SERPs) are there for the keyword(s)?
    • How many of those SERPs contain the exact match keyword(s) in title tags, on-page titles, in URLs?
    • How many inbound links are there to the top ranking pages for the target keyword(s)?
    • How many inbound links contain the exact match keyword(s)?
    • What is the distribution of website types as link sources? (news, blogs, web pages, .edu, .gov, etc)
    • How often are the top webpage URLs mentioned in Tweets, FB updates and other social streams?
    • What is the link acquisition growth over time for the current top pages for the target keyword(s)?
    • How many pages on the current websites showing well for the target keyword(s) are specifically optimized for those terms?
    • How old are the sites currently showing well for the target keyword(s)?
    • How much content is dedicated to the target keyword(s) on and offsite for top pages?
    • What is the difference on key metrics like quantity/quality of optimized pages, inbound links and social mentions of brand content vs. pages that occupy the top 5-10 positions for the target keyword(s)?

    A competitive assessment plus a forecast of resources, timeframe and business impact can paint a clearer picture for brands that want to chase after “unicorn” keywords and SEO.  When budget is not an issue at all, then by all means, satisfy basic business case requirements and go for it. But unlimited budget is rarely the situation.  Most SEO programs operate within a scope of work and resources must be allocated according to the SEO strategy.

    In the case of the “brain” client, a presentation of the numerous hospitals, universities and government websites plus the websites that had thousands of pages and many years head start with link building resulted in the conclusion that going after “brain” would be a losing proposition. Especially within the scope of available hours. The decision was made to go after a mix of keyword phrases representative of the interests potential customers might have in the cilent’s offering.   Better to go after keyword phrases that are achievable within a shorter time frame resulting in business outcomes like sales, than allocating a substantial portion of the program to a keyword that might take a year or years to achieve a first page placement on. This client’s blog has now achieved upwards of 350,000 uniques per month focusing on long tail phrases and opened up a new business model for advertising.

    Does this mean, going after all broad industry keyword terms is chasing keyword unicorns? No.  Go after the broad phrases or word(s) if:

    • There are substantial resources for content creation (creativity and diversity), link building, online PR, social media and networking and reverse link engineering.
    • The brand site is nearly the online leader in content and links for the desired keyword(s) and simply needs SEO refinement, targeted link building and process adjustments internally
    • The acquisition of top placement for the broad phrases is forecast within a reasonable time period and with a desirable outcome in comparison to resources and budget necessary.

    Companies that expect to drive customer acquisition and ongoing engagement through search should be focusing on customer-centric keywords anyway and not on ego phrases that give them a warm fuzzy with little chance of returning business value.  We’ve experienced a focus on keywords that represent consideration and purchase buying cycle behaviors to be more achievable more quickly. The interesting thing is, over time, broad phase visibility can still occur.

    The fork in the eye of my logic is when a senior executive with the brand simply wants the unicorn, period. They want that trophy and the internal marketer/SEO vendor are charged with finding a way to make it happen. If budget and resources can allow for succes – great. If not and logic fails, there’s not much more you can do.

    What’s your decision process for going after broad or single terms in a keyword mix? Do you dismiss in favor of long tail? Do you see it as a challenge and go after it anyway? Do you evaluate on the criteria I’ve listed above? What additional criteria would you include?

    Originally published on Lee Odden’s Online Marketing Blog

     

  • 3 Good Reasons to Sharpen Your B2B Marketing Accountability Now

    3 Good Reasons to Sharpen Your B2B Marketing Accountability Now

    It is fairly safe to say that most –if not all- B2B Marketers agree that it is important to measure and communicate the value marketing brings to their organizations. However from speaking with fellow B2B Marketers, many are looking to improve their marketing accountability in a practical way without getting bogged down into complex dashboards with more dials than they can shake a stick at. Here are a number of key pointers for a practical set up and why now may be the best time to further sharpen existing B2B Marketing metrics.

    Why Sharpen Your B2B Marketing Accountability?

    There are many reasons why it makes sense to sharpen the measurement of the value marketing brings to your company, but 3 key reasons I like to focus on for this post are:

    1. Measurement is at the basis of improvement – this goes for any performance related activity whether in business, or for example in sports;
    2. Measuring how marketing results contribute to the overall business or corporate objectives provides the ultimate argument for the ‘raison d’etre’ or reason of existence of a marketing department –and related budgets- in your company;
    3. Most marketers prefer marketing to be seen as an investment rather than an expense; and investments are normally measured on the return they provide.

    These are quite fundamental arguments, so why is B2B Marketing Accountability still identified as a weak spot in many B2B Marketing research papers? As I know from personal experience, it can be a challenging route to embark on. However if you feel you do want to take -even a small- step in advancing your B2B Marketing Accountability, now may be the best time to do it.

    Why Now?

    Now, or any time outside the annual planning season of your company may be the best time to review and sharpen your marketing accountability. By the time everybody starts to speak about the annual plan and budget, most marketing professionals will have little time to reflect on an improved measurement structure.

    By taking the time now to think about your planning and related metrics you can create the opportunity to:

    • Sharpen or set up your measurement system;
    • See how it works in relation to your current business and marketing objectives;
    • Adjust where necessary before the new budget-round comes along.

    How To Go About It?

    An effective approach to sharpening B2B Marketing Accountability includes 2 key elements:

    1. START WITH BUSINESS OBJECTIVES

    As a principle, marketing objectives should in the basis always be directly related to the overall business objectives of the company as:

    1. Delivering a measureable contribution to the corporate strategic/business objectives is a prerequisite to B2B Marketing success;
    2. In terms of internal communication: explicit links of marketing results to the overall business objectives resonate remarkably well with senior (financial) management.

    The issue here is that the above sounds so blatantly obvious you could actually forget to make this link really explicit and instead focus on process related metrics, which are not always that relevant to senior management.

    2. START SIMPLE

    Some companies have developed marketing dashboards with some 150 metrics and dials feeding into it. For (very) large marketing departments (often also in the B2C arena) this may be a necessary solution. For many B2B companies though it could mean spending too much resource on a means that becomes an end in itself.

    In order to build a simple yet logical structure it may help to define your B2B Marketing metrics on 3 levels:

    • Level 1: Start on a high level with the overall business objectives. What are the key areas where marketing will provide value?
    • Level 2: For each of these areas indicate the key projects/activities with their objectives and desired outcomes. The key question here is: what will success look like for this project or process?
    • Level 3: Where relevant, dive into further detail – for example into specific process metrics such as website or social media statistics.

    MarketingValue

    Again, don’t make it too complex to start with, but treat it as a development process. A good sanity check on your metrics includes verifying if they are really actionable.

    Once you have set up a good foundation, you can always move into more sophisticated ROMI (Return on Marketing Investment) metrics including NPV (Net Present Value), CLV (Client Lifetime Value) metrics and other interesting acronyms.

    How You Will Benefit

    Starting the process of sharpening your B2B Marketing Accountability will give you a better overview of where you (want to) deliver marketing value to your company. Other benefits include:

    • The increased transparency caused by a sharper measurement of what marketing really contributes to the business may be slightly uncomfortable at first. However once used to this, it will be a great asset in profiling the marketing department -and yourself- in terms of value contributed to the business;
    • A balanced set of metrics as part of the marketing plan will also greatly help in focusing yourself and your team in terms of priorities and activities – next to the many ad-hoc requests most B2B Marketers receive on a daily (or hourly) basis;
    • There is a lot of benefit into experimenting with these metrics for the sake of your own learning. Once you have a few planning cycles under your belt it will also greatly help to predict what you resources you need to achieve your next set of challenging objectives.

    Originally published on B2Bbloggers.com

  • Making B2B Marketing More Social

    Making B2B Marketing More Social

    B2B marketers have joined the social media marketing movement in droves. In fact, Forrester Research predicts that B2B firms will spend $54 million on social media marketing in 2014, up from just $11 million in 2009 (eMarketer B2B Social Media Marketing Heats Up).

    Unfortunately, many of those efforts are entirely tactical, methodical and without a true understanding of the “social” aspect of social media marketing.  B2B marketers that are early in their social media marketing maturity level tend to focus on message distribution such as Tweeting or posting Facebook links mostly to their own content vs. engaging with customers on a human level. That one-way communication profile doesn’t engender discussions and sharing, so social traffic level increases tend to plateau pretty early.

    In order to grow and scale the return on social media marketing investments, B2B marketers need to think more about the “social” than the marketing. Here are a few thoughts on that:

    Decide What You Stand for Topically

    The social SEO benefits of being intentional about language that reflects your key business areas of focus as well as the conversations happening within your target community are essential. Topically fragmented blog and social networking content dilutes a company’s ability to “stand out” to customers amongst the sea of noise in social conversations as well as to search engines.

    Practically, that means a strategy that identifies goals, customer personas, content & editorial plans and search/social keyword glossaries.  A content marketing strategy is the plan that executes what your company and brand stand for as well as how it will communicate those key messages. A social SEO keyword or topic plan filters into all relevant web and social content creation. It can also flavor social network topic engagement and conversations. That means a guide for which blogs to comment on, which influentials to network with, word choices for Tweets, blog posts and tags.

    Do: Create and participate where your customers and influentials spend their time and with a content plan that supports your key topics of focus. Be useful and share social content that’s worth sharing (whether it’s your content or others’).

    Don’t: Overly self promote and publish social content that is not directly or indirectly in alignment with your key topics of focus. That doesn’t mean everything you create is keyword optimized. It means everything you create and promote is thoughtful about where it fits in your social & content marketing plan.

    The outcome and benefit is that your own content creation and promotion efforts are aligned to inspire discussion, sharing and links according to topics and keywords that are important to brand, business and marketing goals. An ideal manifestation is that your target audience sees your brand in a positive way everywhere they look for topics XYZ and 123 on social channels, when they search and even offline (inspired by online) word of mouth.

    Plan to Win

    If you enter a competition half-assed, guess what? No matter what your talent is, the chances of a win are pretty slim. Unfortunately a lot of B2B companies approach social media participation with an attitude of using the least amount of resources possible.  Oftentimes this means following structured best practices list from some self-professed social media guru. Checklist marketing works to make redundant tasks more efficient, but it’s no way to engage a community.

    For example, one of the most common “plan to be mediocre” mistakes I see with B2B marketers is predictable social profile creation and publishing focused solely on LinkedIn, Twitter and a blog without researching those channels.  Such a plan also involves a focus on promoting company content and superficial (at best) engagement with the community.

    Planning to win means having a plan for networking into influentials’ sphere of influence and knowing what to do once you get on their radar. It means creating social content that will inspire engagement and outcomes to further your business goals. It also means providing training within your organization to distribute and grow the role of social participation within your brand.

    Practically, this means forecasting resources (people, process and technology) for social media marketing as significant marketing channel, not just an experiment or a checked box on a list. It means an integrated plan to dominate your category through growing social influence & networking, content, search, word of mouth and media plus the resources to execute and measure.

    Do: Hypothesize, forecast and commit resources to test, develop processes and scale social media engagement within your business. What starts as social media marketing can turn into social business as the impact of social media engagement propagates from marketing to other departments and throughout the organization. Winning the social media game for B2B marketing doesn’t just mean increased sales, it means dominating your category.

    Don’t: Think that social media content promotion as part of a Search Engine Optimization program is the same thing as social media marketing or social business.  It is not.

    The outcome and benefit of planning to win in B2B social media is that you have enough resources to provide value to customers throughout the B2B buying and customer lifecycle, facilitating awareness, trust, confidence, word of mouth, sales and referrals. It also means developing a community in alignment with your company’s goals.

    Originally published at the Online Marketing Blog

  • Why You Need a Content Marketing Strategy

    Why You Need a Content Marketing Strategy

    Google sites handle about 88 billion searches each month. YouTube is the second most popular search engine second only to Google. Facebook is now over 600 million users. Twitter has nearly 200 million accounts. LinkedIn is at 101 million users and FourSquare grew 3,400% in 2010.

    The variety of options for customer marketing and engagement ranging from social media to SEO to email marketing to online advertising can be overwhelming. As a result, some of the most common online marketing questions I hear from client side marketers revolve around, "How to decide which tactics are best?"

    Answering that question starts with a clear understanding of goals, customers and a flexible online marketing strategy that assembles the right mix of tactics and measurement practices. Most companies are looking for more customers and to retain those they have, but the question is,

    "How to acquire and engage customers more efficiently, more effectively?"

    A big part of the answer is through the intersection of social media, SEO and content marketing. If Social Media and SEO fit together like peanut butter and jelly then content is the bread that holds them together. Content is a crucial part of a social media strategy and therefore an understanding of customer-centric social content is essential.

    Content Marketing

    Consumers are not interested in traditional interruptive marketing. They want to be educated and their behaviors for information discovery, consumption and sharing have changed. B2B an B2C customers alike expect to find solutions via search. They also expect to interact with what they find via search.

    Consumers expect content from brands. They expect ease of discovery (via search or social), the ability to interact with and socially share content and to interact with others with similar interests (social networking). These aren’t "nice to haves" anymore, they’re expected.

    Most corporate marketing is structured to create content around products & services vs. becoming a publisher. As a result, the idea of implementing a content marketing program can seem foreign. However, the abundance of publishing tools and platforms now makes it possible for companies to create content and media that rivals some news organizations.

    Content fuels customer engagement at all stages of the customer life cycle from top of funnel to ongoing relationship. Content can educate customers about your products and services. It can help educate about the buying process and how to get the most out of the purchase. It can continue to reinforce the relationship and inspire renewals, upgrades and referrals.

    The challenge is for companies to rethink their content marketing strategy and incorporate Social Media and SEO in order to fulfill customer expectations for ease of discovery, consumption and sharing. On top of that, content must educate and make it easy to follow a logical conclusion to buy.  The companies that do those things best, will win the incredibly competitive online marketing race we’re in.

    I’ll be talking about this topic today at SES Accelerator in San Diego, providing specific guidelines for companies that want to leverage the most effective tactics for customer acquisition and engagement through search, social and content marketing.  If you don’t catch me there, I’ll be discussing similar topics "Content Optimisation & Integrated Online Marketing" at SES London in a few weeks. I hope to see you there.

    Originally published on TopRank Online Marketing Blog

  • 16 Surprising Social Media Stats

    16 Surprising Social Media Stats

    Over the last few months, I’ve bookmarked and read hundreds of posts. And, like many of you, have catalogued the myriad of social media stats that come our way each day.

    There’s almost too many social media stats–but a few of my favorite posts with aggregated stats are this one from B2B Social Media and this one from Danny Brown.

    But, instead of giving you yet another post with stats that support this digital marketing claim or that, I thought I’d share a few that really raised an eyebrow for me over the last few months.

    Facebook

    * 75 percent of Brand ‘Likes’ on Facebook come from advertisements. (Mashable)

    * More than 250 million people use Facebook Connect every month. (Facebook)

    * College-aged kids (18-24) made up the fastest growing segment of users on Facebook in 2010. (AllFacebook.com)

    * Chicago was the fastest growing city on Facebook in terms of usage in 2010 (Houston was a close second). (AllFacebook.com)

    * During the average 20-minute period in 2010, there were: 1,5870,000 wall posts, 2,716,000 photos uploaded and 10,208,000 comments posted. (AllFacebook.com)

    * Indonesia has the second largest population on Facebook http://bit.ly/gBbMrL

    Twitter

    * Since April, Twitter has gained 40 million users and a 62 percent increase in mobile use of the platform (Source: ClickZ)

    * From December 2009 to December 2010, users with a biography listed on Twitter increased from 31 percent to 69 percent. (Pew)

    * Friday at 4 p.m. ET: The most retweetable day/time of the week. (via Dan Zarella and HubSpot)

    * 48%: The percentage of Twitter users that either never or rarely check Twitter. (The Next Web).

    General

    * The average American Internet user watches 30 minutes of video online per day [40 percent increase over 2009] (comScore) Compared to 5 hours of television per day

    * 22 percent of Fortune 500 companies now have a public-facing blog that has at least one post in the past 12 months (comScore)

    * 4 percent of adults on the Internet use location-based services (Pew Internet Research)

    * Social networking site usage grew 88 percent among Internet users aged 55-64 between April 2009 and May 2010 (Pew Research)

    * In 2009, social gamers bought $2.2 billion in virtual goods; Predicted to increase to $6 billion by 2013. (NPD Group)

    * 75 percent: The percentage of U.S. iPad users that are interested in seeing videos within magazine ads on their iPad. (eMarketer via David Erickson)

    * The change in social media use among Baby Boomers 55-64 rose from 9% in Dec. 2008 to 43% in Dec. 2010 (Marketingcharts.com via David Erickson)

    Originally published on arikhanson.com

  • Will Local B2B Be the Next Web Trend?

    Will Local B2B Be the Next Web Trend?

    Most of you would probably agree that local is one of the biggest trends on the web these days, fueled by a variety of factors: increased mobile and smartphone usage, localized deals services (like Groupon), and of course search. Local is a major focus of Google right now, as evidenced by an increasing number of local results being returned for queries, as well as products like Google Places, Hotpot and Google Offers. 

    Much of this trend has been based upon B2C offerings, however, and where B2C trends occur, B2B trends tend to follow. It’s happened with email, social media, and will likely come around again full circle with local and even local email. 

    It’s all about the next Groupon or "the Groupon of…fill in the blank" these days, it seems. Google and Facebook, for example, have products on the way like Google Offers and Facebook’s Buy With Friends that could rival Groupon in the niche of localized deals and group buying. 

    Everywhere you look, you see Groupon clones or some niche variation on the concept. For instance, you’ve got:

    – "The Groupon for Good"
    – "The Groupon for Casual Games"
    – "The Groupon for Green Shoppers"
    – "The Groupon for Travel"
    – "The Groupon for Publishers and Bookstores"
    – "The Groupon for Cause Marketing"
    – "The Groupon for Moms"
    – Etc. 
    – Etc.
    – Etc.

    Groupon is about group buying, but even more so, it’s about localized content and email marketing. How do I know what Groupon offer is available in my area every day? I get an email from Groupon letting me know, and I know it’s personalized to me based on geography, which makes it much more likely to be something I’ll actually use, than if it were something available to all Groupon customers around the world. 

    Now apply that concept on a B2B (that’s business-to-business) level – perhaps an office supplies vendor, a business that cleans uniforms. In fact, you can apply it to B2C businesses as well, because the businesses have employees, and they’re all consumers. 

    B2B works for consumer-facing businesses too. A restaurant, for example, could offer a business a way to give their employees discounts on meals, or a golf club or gym could do the same with discounted memberships. 

    In fact, the concept works even for national brands (which could spend a lot of money with such a service) that have local locations. Much of the appeal of local is on the consumer side anyway. A consumer (or business on the receiving end) is likely to feel a deal is more personalized to them as long as the local angle is there (this is an area Groupon could improve upon itself, by the way).

    Email marketing works for B2B. It stands to reason that local email marketing, of the sort Groupon caters to, would work extremely well for small and local businesses. It also stands to reason that we’ll see more startups looking to fill this void in the Groupon-mania induced gold rush of 2011.  

    Expect to see more "The Groupon of…" verticals aimed at local businesses. Groupon calls itself the "savior for small business". There’s room for such a savior for local B2B business too, which isn’t the kind of business you normally see in your daily Groupon emails.

  • Do You Keep a Personal Social Media Scorecard?

    Do You Keep a Personal Social Media Scorecard?

    Personally, I’ve never been overly concerned about receiving a perfect grade as long as I know I’ve done my best. I raised my kids to think the same way. I believe there may be a downside to every kid on the team getting trophies, or taking up an entire cub scout meeting to hand out enough awards, badges and patches to make an old general jealous.

    But I understand that awards and recognition for great work can be both fulfilling and fun.

    For example, and for some silly reason, I enjoy being the Foursquare mayor of Duck’s Cosmic Kitchen in Decatur, Ga. I just lost my crown today, and I want it back.

    And as a partner and creative director of a B2B marketing agency, I’m well aware of the value placed on winning industry awards; it enhances an agency’s credibility among clients and prospects alike. Every award competition has its critics, but there is more at stake than large egos. Special recognition can also help grow your business.

    I had never heard of a Klout score until I read about it in an article by marketing and blogging expert Mark Schaefer, entitled, "Get ready. Social scoring will change your life."

    In fact, here’s one of the predictions Mark made for 2011 in a more recent blog post:

    "Social scoring takes center stage – Ask any of your friends about Klout and you’re likely to get a blank stare. That’s going to change as social influence scoring goes mainstream. Whether you like it or not, people love to rate and grade other people, and this is going to be an extremely hot trend. Think how large the market is for SEO gurus. Social scoring is basically personal SEO.  How is the world going to change when every teenager on the planet is trying to figure out how to improve the social influence score showing up next to their Facebook profile?"

    My engagement with social media is primarily through Twitter, LinkedIn and Facebook. I also blog. And though I enjoy the conversations, interactions, ideas, links and retweets, for me, it’s all about business. And when it comes to social media marketing and B2B, everyone is looking for results.

    Are badges, awards, scores, high ratings and recognition by industry peers a way of demonstrating results? I think so, but I also realize it’s more important to measure inbound traffic, lead generation, conversion and sales results.

    I don’t keep a personal social media scorecard.

    But maybe I should. Do you?

    Business-to-business marketing is all about results, and there are more ways than ever to measure the ROI of almost everything we do. Whatever you call it – social media marketing, content marketing or inbound marketing – and whatever way you engage in it – from Twitter to Foursquare – you can score that now, too. There are many services for social media monitoring, conversion analytics and lead scoring, but what about your personal and professional influence?

    How are you doing? How influential are you to other B2B marketers and the business community at large? I asked myself that question today and, in the interest of full-disclosure, I will share with you my scores and ratings on Klout and TwitterGrader.

    I also compared my score to the aforementioned Mark Schaefer. I respect and follow Mark through his Twitter posts and prolific blogging, and we have become good friends and collaborators on many projects. I’ve learned a lot from his lead, so I thought I’d compare our scores and see if I could glean any new insights.

    Klout Score – Billy vs. Mark

    Billy Mitchell Klout Score Mark Schaefer Klout Score

    Twitter Grader – Billy vs. Mark

    B2B Marketing Expert Billy Mitchell

    B2B Marketing Expert Mark Schaefer

    What did I learn from these reports?

    Well, I learned I have a lot more to learn from Mark Schaefer for one thing.

    The Klout score tells me Mark is way ahead of me in level of influence (no surprise there), and that I may never catch up. I did match his Twitter grade, though, and that is rewarding enough for now. It’s not exactly a tie though. Of 8,428,847 twitter users, Mark is ranked 6,930 and I am a long, long way back at number 72,487.

    How seriously should we take social media scores and awards? I’m not really sure, but I am interested. Are you? I’d like to hear your thoughts.

    Originally published at B2Bbloggers.com

  • Why Are So Many Marketers Dissatisfied With Social Media Results?

    Why Are So Many Marketers Dissatisfied With Social Media Results?

    Over the holidays, I had some time to really dive into the LinkedIn B2B LeadGen Roundtable discussions. One started by Ann Thornley-Brown, President & CEO, Executive Oasis International, Toronto, caught my attention. She started the discussion in August, yet members continue to provide feedback.

    Ann wanted to know how happy the group was with the lead generation results of their social media campaigns. “Are your efforts on LinkedIn and Twitter paying off?” she queried. “How many leads have you generated? How many specific pieces of business have you picked up? I know a lot of bright people who are really active on these sites and very few are seeing results. How about you?”

    Her question, and too many of her 30-plus responses, illustrated the disconnection between the expectations of marketers who are out on the frontlines every day and marketing gurus proclaiming the wonders of social media. After all, if you Google ”Top 10 B2B Trends in 2011” you’ll see social media listed on every one of them.

    Then why, if Ann’s discussion is any indication, are so many marketers dissatisfied with the results they’re getting from it?

    I took this question to Sergio Balegno, Director of Research for company of InTouch. He authors MarketingSherpa’s Social Media & PR Benchmark Guides, is considered a foremost authority on social media strategy, is quoted by the media extensively and presents at institutions likeHarvard.

    He’s also been in marketing for more than three decades, well before the internet was even on the scene. This gives him some not-so-typical long-term perspective in a world that demands instant gratification.

    If anyone could provide insight to why this is going on, it’s Sergio. Here’s his take:

    “I had a B2B communications firm from the mid-80s to 2000. When we got into the ‘90s we started hearing about the World Wide Web. I brought the concept to our customers: some adopted it very quickly the other half shrugged it off as a passing fad.

    “Of course, today, the web is considered traditional media and social media is now that new ‘fad.’ The same thing is happening all over again, except at a much faster pace.

    “You see, you have to look at the history of social media, it’s really short. Our first benchmark guide was published in 2009, which analyzed the use of social media in 2008. It was at the ‘all-hype’ stage then: there were no clear objectives or best practices beyond the soft objectives of building customer awareness. There weren’t the hard-and-fast lead generation and sales conversations that will be featured in our 2011 report, which I’m working on right now.

    “What does surprise me is that of the 2,300 marketers we surveyed at the end of 2010, six percent – 138 – already felt they were producing measurable ROI. In just a couple of years, social media has rocketed to a place that took the internet a good decade to arrive at.

    “A big part of the 2011 Social Marketing Benchmark Report will look at the monetization of social media. A solid quarter of marketers are at the mature, strategic stage of social media marketing. They have clear objectives and practices. Now they’re trying to go back to the budgeting committee to prove that it’s producing revenue.

    “That’s where they’re stuck.They can’t get a grasp on how many leads social media is generating.

    “A big section of the study is going to be about software and tools that can track someone from when they become a member of a social network to when they download a whitepaper and become a part of a standard CRM system.

    “Essentially, we’re at critical mass: marketers need to prove social media’s value, and there is a need for CRM tools that can track that. Mzinga is one company leading the way with its OmniSocial platform, the study will review more.”

    Considering Sergio’s response, marketers are expecting way too much too soon. Paradoxically, this in itself demonstrates the remarkable speed at which social media is being integrated into marketing initiatives.

    We can’t yet calculate with the most exacting precision how many leads are generated from social media, but considering how quickly technology is evolving, the ability to do so will be here in no time. I expect if Ann poses her question again at the end of 2012, her responses will be far different.

    What do you think?

    Finally, Sergio gave me some penetrating insight at the end of our conversation: “After 30 years in marketing, I thought I had seen all of the changes that could possibly take place, and then social media changed everything again. Our brand is no longer what we say it is, it’s what our customers say it is.”

    If you want to hear more from Sergio, be sure to sign up for MarketingSherpa’s brand new Inbound Marketing Newsletter, which will announce when the 2011 Social Marketing Benchmark guide is released. The newsletter is published bi-weekly and explores the power of new marketing tools, including social media, to attract customers without advertising. Click here to see the inaugural edition. Click here to subscribe.

    Originally published on the B2B Lead Generation Blog