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Tag: Zoom

  • Will the Coronavirus Spark a New Era for Business?

    Will the Coronavirus Spark a New Era for Business?

    Andy Kessler, a technology writer for the Wall Street Journal, suggests that similar to other world crises events, the coronavirus could spark a new era for business and the world. Notably, will the advent of millions of new people suddenly working remotely from home and being educated online become the norm once the fear and facts of the virus fade?

    “Eras change, sometimes overnight,” writes Kessler. “Classes will be online-only until further notice. Smart. But at some point parents will surely ask, “Why again are we paying 78 grand a year?” Is the end of universities far behind?”

    Kessler adds, “Similarly, lots of companies are telling employees to work at home. Will an era of telecommuting and no rush-hour traffic finally arrive?”

    If people and businesses experience how easy and less expensive it is to work from home using Slack, Zoom, and countless office productivity tools, then why not keep doing it after the crisis subsides?

    Slack CEO, Stuart Butterfield, recently noted how the coronavirus is impacting the growth of new executives finally embracing online conversation:

    “There are a lot of people who are moving to a remote work or work-from-home situation for the first time. A lot of executives who are struggling to figure out how to manage and maintain operational performance in this kind of environment. They have a lot of questions and a lot of uncertainty. We’ve seen a surge in new teams created and people checking out Slack for the first time.”

    It will be interesting to see how this develops and if the coronavirus will change work and education as we know it.

  • Workona Launches Desktop For The Cloud; Raises $6 Million in Seed Funding

    Workona Launches Desktop For The Cloud; Raises $6 Million in Seed Funding

    Workona has announced “the launch of their cloud desktop, a work management platform that allows users to access and manage resources across more than 75 popular cloud apps from a single unified system.”

    The company recently completed “a $6 million seed funding round, led by K9 Ventures and August Capital, to accelerate its product development and user acquisition.”

    Recognizing that “modern teams run on cloud software,” Workona is trying to bring the disparate pieces of a cloud-based workflow together in a productive, intuitive manner. Workona’s cloud-based desktop connects to the most popular cloud apps in use today, such as Amazon, Asana, Basecamp, Box, Dropbox, Evernote, Google Docs, Outlook, Zoom and more. Each app can be accessed and worked with inside Workona. Shared workspaces take collaboration up a notch, increasing productivity even more.

    “So many people spend their days working in the cloud, but there was no platform to manage that work. That’s what Workona does,” said Quinn Morgan, Workona co-founder and CEO. “Previously, all of your cloud apps, projects, and documents were scattered across the web. Workona’s cloud desktop pulls them together into one powerful system.”

    Having a central location to access different tools and platforms significantly increases a user’s efficiency.

    “Workona is a force multiplier because it impacts every level of your work,” Morgan said. “Your apps and projects are at your fingertips, so every action you take is significantly faster.”

    “Workona solves a problem that is staring us in the face, but we haven’t noticed it yet,” said Manu Kumar, Workona board member and K9 Ventures investor. “Microsoft and Apple used to put an enormous amount of engineering power into optimizing the desktop, but all that was forgotten when we transitioned to working in the browser. Workona has picked up where they left off by bringing the best features of a desktop to the cloud.”

    The company says that early users come “from both startups and Fortune 500 companies, and include industry leaders like Twitter, Salesforce, Amazon, and NASA.” It’s a safe bet that list will continue to grow.

  • Zoom CEO: If We Cannot Make the Customer Happy, Nothing Will Matter

    Zoom CEO: If We Cannot Make the Customer Happy, Nothing Will Matter

    Zoom Founder and CEO Eric Yuan says that the number one most important thing for a business is to make the customer happy. He says it really comes down to these three areas of focus; Product, Process, and People.

    Eric Yuan, Founder, and CEO of Zoom, recently sat down with industry analyst Michael Krigsman, who conducted another fascinating interview for his CXOTALK video interview platform:

    If We Can’t Make the Customer Happy, Nothing Will Matter

    I think, every day as a CEO who manages a company, I have so many things to work on but, ultimately, I’ve got to understand what’s the number one important thing as a business, right?

    If we cannot make the customer happy, nothing will matter. That’s why this is our number one priority. If a customer is happy, everything else will be easier. Customers will like to talk with us, share our stories with others and, essentially, will help us to further improve our product experience and also make our business better.

    Look at Everything From a Customer Perspective

    You’ve got to look at everything from a customer perspective. If you truly care about them, you are not only going to look at it from your perspective. When you build a product, you will say, “Hey, will this product, will this feature, deliver happiness or add value to a customer or not?”

    Anything you do, look at it from a customer perspective. Then, actually, the customers, they will feel more like a part of your business. They’re happy to grow your business.

    Focus on Product, Process, and People

    Ultimately, it’s three things. When we talk about happiness, first of all, your product has got to work, right? Every time a customer is using Zoom, they really like it. That’s the number one thing; your product has got to work. Every time after the meeting is over, customers say, “Yes, this experience is great.” They enjoy using your product.

    The second thing is your process. When you do business with customers, you’ve got to make sure your process is very simple but very easy.

    The third thing is about the people. Meaning, because not only do those customers use your product but, also, we want to make sure every interaction between Zoom employees and the customers  — say like support, a customer success manager, engineers, our product managers — every interaction between our company and the customers, they enjoy it. Process, people, and the product, from all those three aspects, we make sure the customer is happy.

    Watch the full 44-minute interview below or read the full transcript at CXOTALK: