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Tag: warranty

  • Apple Replacing Defective Smart Battery Cases

    Apple Replacing Defective Smart Battery Cases

    Apple has announced a replacement program for its Smart Battery Cases due to a malfunction that prevents them from charging.

    The Smart Battery Case extends an iPhone’s battery life by as much as 50%, according to Apple. Many customers, however, have been experiencing problems charging their cases. Some of the defective cases do not charge, or charge intermittently when plugged in. Others fail to charge the iPhone, or charge it intermittently.

    Apple has discovered that some cases for the iPhone XS, iPhone XS Max and iPhone XR manufactured between January and October 2019 may be defective, although the company does confirm it is not a safety issue. Apple stores, as well as Apple Authorized Service Providers “will replace eligible battery cases, free of charge.”

    While it’s always annoying when a piece of technology malfunctions, at least Apple is replacing the cases for free. A quick trip to the Apple Store and road warriors should be back to enjoying the extended runtime the Smart Battery Case provides.

  • New iPad Gets AppleCare+, Covers Two Years Accidental Damage

    New iPad Gets AppleCare+, Covers Two Years Accidental Damage

    Earlier, we reported that the iPad 3 was likely to get the AppleCare+ warranty plan that is already available for the iPhone 4S. Now, after Apple’s big media event, we know that it’s not called the iPad 3 and that yes, you can crack your iPad on the sidewalk and you’re covered.

    AppleCare+ debuted with the iPhone 4S, and it is “coming soon” to the brand new tablet. If you purchase nothing extra, your new iPad will come with the standard 1-year warranty. But with Applecare+…

    Every iPad comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee. Whether you use your iPad with a Mac or a PC, just one phone call can help resolve most issues.

    So dependent on how bad you mess up your new iPad when you drop it in the can, you may or may not have to pay $49 bucks to have it fixed or replaced. Hey, it’s much better than $499 and up for a new one.

    In order to get all the benefits of AppleCare+, you have to buy it within 30 days of purchasing your new iPad. If you don’t do it when you buy the device, you can go in to an Apple retail store and add it on there.

    No official word on the price, but it’s expected to mirror the price of AppleCare+ on the 4S, which is $99.