WebProNews

Tag: videoconferencing

  • Zoom Exec Sees Growth Post-Pandemic Thanks to Hybrid Work

    Zoom Exec Sees Growth Post-Pandemic Thanks to Hybrid Work

    Zoom is one of the companies that has benefited most from pandemic-fueled workplace changes, and sees that continuing post-pandemic.

    Zoom was one of many videoconferencing platforms vying for customers before the pandemic, although with a focus primarily on the enterprise. Once COVID-19 swept the globe, however, the company became a household name as companies, schools, churches, and families turned to the platform to stay connected.

    Some experts have wondered how the company will sustain its meteoric growth post-pandemic, but at least one executive doesn’t think that’s an issue. 

    Ricky Kapur, head of Asia Pacific at Zoom, told CNBC that hybrid work will continue to drive growth.

    “I think there are three big shifts that are happening post-pandemic that businesses are investing in and that’s spurring our growth and relevance,” said Kapur.

    “Employees are demanding flexible work arrangements and the ability to work frictionless, irrespective of where they are,” Kapur added.

    “Whether it’s a retail experience, the ability to live feed into the store and speak with a live person — see a product, have a real conversation, and then make a purchase decision. Consumers are expecting that from companies,” he continued.

  • Disney and Facebook Execs Raise Funding for Live Video Startup 100ms

    Disney and Facebook Execs Raise Funding for Live Video Startup 100ms

    Execs from Disney and Facebook have raised $4.5 million for their live video infrastructure startup, 100ms.

    The global pandemic has brought videoconferencing front and center, as remote and hybrid work have transformed the workplace. For many companies, that has involved relying on Zoom, Teams, Slack or another platform.

    100ms is working to make it easy for a company to add live video to their own apps in a matter of hours, providing the infrastructure necessary.

    “Being a video engineer all my life, I understand the complexity of adding live video at scale. For a long time, this infrastructure has only been available to very few developers. We started 100ms to build live video infrastructure for the world. Our SDKs are supported on all platforms including ios/android/web and are equipped to build high quality video along with all the edge cases in just a few lines of code. Our infrastructure is designed to handle the scale and offers super low latency across the world,” commented Kshitij Gupta, co- founder and CEO, 100ms.

    Aniket Behera, co-founder and COO added: “Zoom is getting unbundled. Huge markets are being unlocked which are now leveraging white labelled video/audio – edtech, telehealth, gaming retail, fitness, audio rooms among others. 100ms aims to be the infrastructure layer for all these industries.”

  • Telegram Adds Group Video Calls

    Telegram Adds Group Video Calls

    Encrypted communication platform Telegram has finally added group video calls, roughly a year after originally announcing plans for the feature.

    As a result of the COVID-19 pandemic, video communication has achieved all new levels of importance, with businesses and individuals alike relying on the technology for everyday life. Virtually every major platform supports video communication in some form or another.

    Telegram announced plans to add video calling over a year go, but in a recent blog post the company says the feature is finally here. Currently, while audio participants have no limit on numbers, only the first 30 to join a video chat may use video.

    While audio-only participants are unlimited, video is currently available for the first 30 people who join the voice chat. This limit will increase soon as voice chats take on streaming games, live events and more.

    While definitely late to the party, Telegram’s new feature is sure to be much appreciated by its users.

  • Zoom Launches $100 Million Fund to Stimulate Zoom Apps Ecosystem

    Zoom Launches $100 Million Fund to Stimulate Zoom Apps Ecosystem

    Zoom has launched a $100 million fund to help stimulate and grow the app ecosystem surrounding the videoconferencing platform.

    Zoom emerged as a front-runner in the early days of the pandemic, with companies, schools, religious organizations and individuals turning to the platform to stay connected. As a result, Zoom experienced meteoric growth, far outpacing some of its rivals.

    The company is looking to ensure its long-term success, by helping build out the ecosystem of apps, hardware and integrations that will continue to improve the service Zoom offers.

    “I founded Zoom in 2011, nearly ten years ago. Without the support of early investors, Zoom would not be what it is today,” said Eric S. Yuan, Founder and CEO of Zoom. “What I’ve learned over the past year is that we need to keep meetings productive and fun. My hope is that the Zoom Apps Fund will help our customers meet happier and collaborate even more seamlessly, and at the same time help entrepreneurs build new businesses as our platform evolves.”

    According to Zoom, portfolio companies will be eligible for investments “between $250,000 and $2.5 million to build solutions that will become core to how Zoom customers meet, communicate, and collaborate.”

  • Microsoft and Verizon Deepen Teams/BlueJeans Partnership

    Microsoft and Verizon Deepen Teams/BlueJeans Partnership

    Verizon has announced further integration between Microsoft Teams and its BlueJeans videoconferencing platform.

    Verizon purchased BlueJeans in April 2019, in the early days of the pandemic, in an effort to gain a bigger piece of the remote work and collaboration market. Verizon quickly started buildingon BlueJeans’ existing features, and added partnerships to help speed its adoption.

    Microsoft Teams is one of the biggest partnerships Verizon has managed to score, and today’s announcement furthers that with enhancements to BlueJeans Gateway for Microsoft Teams (BlueJeans Gateway). Pairing the two services helps companies collaborate, regardless of their physical location.

    Verizon has also been named one of Microsoft’s launch partners for Operator Connect, an initiative to create “a direct peering relationship between the Microsoft Teams platform and Verizon’s far-reaching SIP trunking network.” The goal of Operator Connect is to bring PSTN calling to Teams, along with enterprise-grade security, reliability and management.

    “The pandemic has intensified the need for organizations to have enterprise-grade collaboration solutions for their global workforces to stay connected and work more effectively from every possible environment,” said Sampath Sowmyanarayan, President of Global Enterprise at Verizon Business. “These latest updates to our advanced communications portfolio with the BlueJeans Gateway and Microsoft’s new Operator Connect platform, further simplify how enterprises can readily deploy solutions at-scale to streamline connectivity, extract the most value from existing investments, and future-proof collaboration infrastructure to meet the most pressing demands of the hybrid workplace.”

  • Real-Time Translation Coming to Cisco WebEx

    Real-Time Translation Coming to Cisco WebEx

    In the battle for the videoconferencing market, Cisco has announced that WebEx will be gaining live translation for more than 100 languages.

    Zoom may have become the poster child for pandemic-based videoconferencing, but WebEx remains a popular choice, especially among businesses, thanks to its blend of features, price and security. Like Zoom, Teams and others, WebEx has continued to evolve and add features customers need, especially as a result of the current state of remote work.

    In one of its biggest additions, available for testing later this month, Cisco is adding live translation for more than 100 languages.

    In late March, Webex will begin a trial of real-time translation – from English to 100+ languages (note not all dialects included in translations). That means, non-native English speakers and/or hearing-impaired participants can choose closed captioning translation from English to one of the 108 additional languages supported from Afrikaans to Zulu. Real-time translation aids understanding and creates a more inclusive meeting, where language no longer be a barrier to great collaboration.

    The feature will likely help WebEx make inroads in multi-language teams, providing an effective way to communicate without purchasing expensive, third-party translation services.

    The feature is expected to be generally available in May.

  • Fund Manager: Tech Not Headed For Crash, COVID Setting Up Growth Trends

    Fund Manager: Tech Not Headed For Crash, COVID Setting Up Growth Trends

    Tech stocks may be riding on record highs, with sky-high valuations, but investors shouldn’t fear another Dotcom Bubble crash, according to Terry Smith.

    Terry Smith is a well-known fund manager in the UK, and has been called “the new Warren Buffet.” Smith’s fund is heavily invested in tech stocks, leading to some concern that he’s vulnerable to another Dotcom Bubble crash. In a letter to investors (PDF), Smith addresses those concerns and explains why he doesn’t believe tech stocks are in jeopardy.

    One of the biggest factors Smith points to is how differently tech stocks, which often have intangible factors, must be evaluated. In so doing, he points out an inherent advantage of tech companies, whose trade is more often than not in information and intellectual capital.

    The main assets of the companies we seek to invest in are often intangible. Some examples of intangible assets are brands, copyrights, patents, know-how, installed bases of equipment which require servicing and maintenance and so produce customers who are locked-in to the supplier, software systems which are critical to a business or person and so-called network effects. They are distinct from tangible assets such as real estate, machinery and equipment, and vehicles.

    The return on intangible assets is higher as they mostly need to be funded with equity not debt and attract an appropriate return. Lenders seem to crave the often false security of lending against tangible collateral. Intangible assets can also last indefinitely if they are well maintained by advertising, marketing, innovation and product development and the duration of an asset is an important factor in figuring out its real returns.

    Interestingly, Smith also makes the case that COVID is setting up for some specific growth trends. Like many, he likens the current pandemic to the Spanish Flu, and draws a comparison to Henry Ford and the Model T.

    The assembly line was not invented as a result of the Spanish Flu pandemic — the Model T Ford was put on an assembly line in 1913 — but it accelerated its adoption.

    The increase in productivity this delivered helped to fuel an economic boom as the cost of production of items such as cars and household electrical appliances were reduced as the volume of production rose so that they became affordable by the middle classes for the first time. This helped to fuel the economic and stock market boom of the Roaring Twenties.

    Smith sees the possibility of something similar happening post-COVID as a result of remote work and digital communication becoming normalized. Salesmen will be able to meet with more clients virtually than they could in person, businesses will see reduced costs, factories will be able to maintain production despite using less staff and more.

    Obviously, as he points out, it’s not good news for all industries.

    Of course not all businesses benefit from these developments. The airline industry, hospitality, bricks & mortar retailing and office property may all have some very difficult problems to face, just as you wouldn’t have wanted to have been a saddler when Henry Ford and his competitors hit their stride.

    This analogy helps explain why Smith’s fund is so heavily invested in tech and why he’s not worried about a possible crash. Of course, as he humorously points out, no one’s predictions are perfect.

    I will leave you with this thought: What are the similarities between a forecaster and a one-eyed javelin thrower? Answer: Neither is likely to be very accurate but they are typically good at keeping the attention of the audience.

  • Zoom Reports Q3 Results: Beats Estimates Again

    Zoom Reports Q3 Results: Beats Estimates Again

    Zoom has reported its Q3 results, beating estimates on strong demand amid a pandemic-fueled transition to remote work.

    Zoom quickly became a favorite of companies and individuals as the pandemic forced employees to work from home, children to learn remotely and families to socialize virtually. As a result, the company has seen explosive growth, helping it beat analysts estimates yet again.

    The company reported Q3 revenue of $777.2 million, an increase of 367% year-over-year. The number of customers spending more than $100,000 in revenue was up 136% year-over-year. This is an even bigger jump than last quarter, that saw an increase of 112% year-over-year. The number of customers with more than 10 employees reached 433,700, up 485% year-over-year.

    “We remain focused on the communication needs of our customers and communities as they navigate the current environment and adapt to a new world of work from anywhere using Zoom. We aspire to provide the most innovative, secure, reliable, and high-quality communications platform to help people connect, collaborate, build and learn on Zoom,” said Zoom founder and CEO, Eric S. Yuan. “Strong demand and execution led to revenue growth of 367% year-over-year with solid growth in non-GAAP operating income and cash flow in our third fiscal quarter. We expect to strengthen our market position as we finish the fiscal year with an increased total revenue outlook of approximately $2.575 billion to $2.580 billion for fiscal year 2021, or approximately 314% increase year-over-year.”

  • Zoom Reports Quarterly Results, Smashes Expectations

    Zoom Reports Quarterly Results, Smashes Expectations

    Zoom reported its quarterly results, smashing expectations as the company’s revenue was up 355% year-over-year.

    Zoom has become the de facto standard videoconferencing platform in the wake of the coronavirus pandemic. It is widely used by businesses, government agencies, schools, churches and individuals. Despite some early security and privacy missteps, the company has continued to address concerns and win customers.

    Based on its quarterly results, those efforts have paid off in spades. The company reported quarterly revenue of $663.5 million, well above a consensus of $500 million, representing a 355% year-over-year increase.

    “Organizations are shifting from addressing their immediate business continuity needs to supporting a future of working anywhere, learning anywhere, and connecting anywhere on Zoom’s video-first platform. At Zoom, we strive to deliver a world-class, frictionless, and secure communication experience for our customers across locations, devices, and use cases,” said Zoom founder and CEO, Eric S. Yuan. “Our ability to keep people around the world connected, coupled with our strong execution, led to revenue growth of 355% year-over-year in Q2 and enabled us to increase our revenue outlook to approximately $2.37 billion to $2.39 billion for FY21, or 281% to 284% increase year-over-year.”

    Interestingly, Zoom reported it has 988 customers that are paying more than $100,000 each, a 112% increase from the year-ago quarter.

  • Zoom Buys Keybase, Secure Messaging and File-Sharing Provider

    Zoom Buys Keybase, Secure Messaging and File-Sharing Provider

    Zoom has acquired Keybase, the popular secure messaging and file-sharing provider in its ongoing attempt to improve its security.

    In the midst of the global pandemic, Zoom has gone from 10 million daily users to over 200 million, becoming the go-to platform for communication of all kinds. Remote workers, government agencies, online students, families, friends and more have all turned to the platform to stay connected.

    Unfortunately for the company, it has made a number of security missteps, losing some public confidence along the way. This caused Zoom to announce a moratorium on new features for 90 days, while it focused on beefing up security. This acquisition, the company’s first in its nine-year history, is major step in that direction.

    “There are end-to-end encrypted communications platforms. There are communications platforms with easily deployable security. There are enterprise-scale communications platforms. We believe that no current platform offers all of these. This is what Zoom plans to build, giving our users security, ease of use, and scale, all at once,” said Eric S. Yuan, CEO of Zoom. “The first step is getting the right team together. Keybase brings deep encryption and security expertise to Zoom, and we’re thrilled to welcome Max and his team. Bringing on a cohesive group of security engineers like this significantly advances our 90-day plan to enhance our security efforts.”

    “Keybase is thrilled to join Team Zoom!” said Max Krohn, Keybase.io co-founder and developer. “Our team is passionate about security and privacy, and it is an honor to be able to bring our encryption expertise to a platform used by hundreds of millions of participants a day.”

    It will be exciting to see just how Zoom integrates Keybase’s features to deliver on its security goals.

  • Zoom Turns to Oracle to Meet Its Infrastructure Needs

    Zoom Turns to Oracle to Meet Its Infrastructure Needs

    In a surprise move, Zoom has chosen Oracle for its latest cloud infrastructure expansion as the company experiences unprecedented growth.

    As COVID-19 has forced people to social distance, work from home, engage in remote learning and socialize digitally, Zoom has been one of the most popular platforms people have turned to. In short order, the platform went from 10 million daily users to over 300 million, putting a strain on the company’s infrastructure.

    The company already uses AWS and Microsoft for cloud infrastructure but, in an effort to keep up with demand, Zoom has struck a deal with Oracle for its latest expansion. The choice is particularly surprising given Oracle’s current place in the market, far behind AWS, Microsoft and Google. One of the motivating factors was Oracle’s security, an area where Zoom has been working to improve.

    “We recently experienced the most significant growth our business has ever seen, requiring massive increases in our service capacity. We explored multiple platforms, and Oracle Cloud Infrastructure was instrumental in helping us quickly scale our capacity and meet the needs of our new users,” said Zoom CEO Eric S. Yuan. “We chose Oracle Cloud Infrastructure because of its industry-leading security, outstanding performance, and unmatched level of support.”

    “Video communications has become an essential part of our professional and personal lives, and Zoom has led this industry’s innovation,” said Oracle CEO Safra Catz. “We are proud to work with Zoom, as both their cloud infrastructure provider and as a customer, while they grow and continue to connect businesses, people and governments around the world.”

    The deal is a huge win for Oracle as it endeavors to expand its market share, and wil likely lead to other companies looking to it as a viable option.

    Note: Clarification added to show Zoom continues to use AWS and Microsoft.

  • Zoom Will Allow Hosts to Report Users

    Zoom Will Allow Hosts to Report Users

    In its ongoing efforts to beef up security, Zoom is preparing to allow hosts to report participants who misbehave.

    Zoom has become a critical component to individuals and organizations alike during the coronavirus pandemic. The company has, however, come under criticism for lax security and privacy, prompting many companies and organizations to ban the app. As a result, Zoom committed to a 90-day moratorium on new features while its engineering teams focused on security and privacy improvements.

    One of the biggest issues the company has been trying to address is Zoom-bombing, where an uninvited participant gains access to a meeting and commandeers it. Zoom-bombers have subjected legitimate participants to lewd drawings, racial slurs and more.

    According to notes on Zoom’s site, the company is releasing an update on April 26 that will allow hosts to report those participants who misbehave.

    Setting to allow host to report participants to Zoom

    Account owners and admins can now enable a setting to allow the host to report participants to Zoom. This feature will generate a report which will be sent to the Zoom Trust and Safety team to evaluate any misuse of the platform and block a user if necessary. This setting is available at the account, group, and user level and can be locked at the group or account level. This setting requires the Zoom client version which will be released on April 26, 2020.

    This is another welcome improvement to Zoom and should help improve the experience for all involved.

  • Verizon Snaps Up Zoom Competitor BlueJeans

    Verizon Snaps Up Zoom Competitor BlueJeans

    Verizon Business has announced a definitive agreement to buy up Zoom competitor BlueJeans, as the videoconferencing market heats up.

    Amid the coronavirus pandemic, videoconferencing has become one of the most critical components that has allowed businesses, schools, religious organizations and more to keep functioning. Zoom’s stock has reflected its newfound status as a nearly indispensable tool.

    In spite of that success, Zoom has also come under heavy criticism for privacy and security missteps, prompting many organizations and government agencies around the world to ban the app. The company has responded by putting a moratorium on new features for 90 days, while their entire engineering staff focuses on improving security and privacy.

    In such an environment, rivals are moving to take advantage of the company’s missteps. Microsoft has made improvements to both Skype and Teams in an effort to make headway, and now Verizon is acquiring BlueJeans in an effort to move squarely into the space. Verizon specifically touts their intention to deeply integrate BlueJeans videoconferencing with the company’s 5G network, making things like telemedicine and distance learning more mainstream.

    “As the way we work continues to change, it is absolutely critical for businesses and public sector customers to have access to a comprehensive suite of offerings that are enterprise ready, secure, frictionless and that integrate with existing tools,” said Tami Erwin, CEO of Verizon Business. “Collaboration and communications have become top of the agenda for businesses of all sizes and in all sectors in recent months. We are excited to combine the power of BlueJeans’ video platform with Verizon Business’ connectivity networks, platforms and solutions to meet our customers’ needs.”

    “The combination of BlueJeans’ world class enterprise video collaboration platform and trusted brand with Verizon Business’ next generation edge computing innovation will deliver highly differentiated and compelling solutions to our joint customers,” said Quentin Gallivan, CEO of BlueJeans Network. “We are very excited about joining the Verizon team and we truly believe the future of business communications starts today!”

    Combining BlueJeans’ platform with Verizon’s network is likely to be a win for customers of both companies, while the added competition should be good for everyone.

    Image Credit: Verizon

  • Zoom to Allow Paid Customers to Route Their Data

    Zoom to Allow Paid Customers to Route Their Data

    Beginning April 18, Zoom will allow paid subscribers to choose which region their data is routed through.

    Zoom has experienced unprecedented growth, quickly becoming the option of choice for videoconferencing as millions of people work from home. Despite its popularity, and in part because of it, the company has faced withering criticism for lapses in its security and privacy measures, prompting it to put a 90-day moratorium on new features in an effort to focus on privacy and security improvements. One such criticism is that some calls, as well as the encryption keys used to protect them, were routed through China—despite originating in North America.

    True to its promise to focus on beefing up security, Zoom has announced that paying customers will be able to choose where their calls and data are routed. The company began sending out emails to paid subscribers, notifying them of the change, on Monday.

    In a blog post, Zoom CTO Brendan Ittelson explained further:

    Beginning April 18, every paid Zoom customer can opt in or out of a specific data center region. This will determine the meeting servers and Zoom connectors that can be used to connect to Zoom meetings or webinars you are hosting and ensure the best-quality service.

    1. Starting April 18, with respect to data in transit, Zoom admins and account owners of paid accounts can, at the account, group, or user level:
    • Opt out of specific data center regions
    • Opt in to specific data center regions

    You will not be able to change or opt out of your default region, which will be locked. The default region is the region where a customer’s account is provisioned. For the majority of our customers, this is the United States.

    This feature gives our customers more control over their data and their interaction with our global network when using Zoom’s industry-leading video communication services.

    This is good news for paid subscribers, and further demonstrates the lengths to which Zoom is going to regain the trust they lost.

  • Skype Adds ‘Meet Now’ Feature to Take On Zoom

    Skype Adds ‘Meet Now’ Feature to Take On Zoom

    In an effort to take on Zoom’s newfound popularity, Microsoft is adding “Meet Now” to Skype, making meetings easier than ever.

    Once upon a time, Skype was the reigning king of online videoconferencing. A number of missteps by Microsoft, clunky interface decisions, poor performance and ongoing security issues opened the door for Zoom to become the de facto standard amid the global pandemic. Now that Zoom has faced criticism of its own over security and privacy, Microsoft sees an opportunity to make up lost ground.

    The feature works whether Skype is installed or not. “Our unique Meet Now link will open your installed Skype app on any device,” the post continues. “Even if you’re not signed in, you can join the call or chat as a guest. If you don’t have Skype installed on your desktop, we will open our Skype for Web client for your convenience. If you’d like, you can install Skype on your device as well.”

    Image Credit: Microsoft
    Image Credit: Microsoft

    According to Microsoft, “Meet Now in Skype allows you to easily set up a collaboration space and invite both Skype contacts and friends or family who are not on Skype. Participants can then easily join meetings whether they have an account or not.”

    It’s unclear whether the new feature will be enough to help Skype regain market share, but it is nice to see Microsoft stepping up and giving users more options.

    Image Credit: Microsoft

  • Zoom Pivots to Security Amid Ongoing Criticism

    Zoom Pivots to Security Amid Ongoing Criticism

    Zoom is taking drastic measures to improve its security and privacy amid criticism and scrutiny as it serves hundreds of millions of users.

    As the pandemic sweeps the globe, individuals, corporations and organizations of all types are making drastic changes to their daily workflows and routines. Zoom has become an integral part of those routines, and hundreds of millions of users have begun to rely on the platform for school, work and socializing.

    Unfortunately for the company, the increased usage has also brought increased scrutiny, especially in the realm of privacy and security. The company has been called to task for not using end-to-end encryption, as its marketing claims; for leaking email addresses; for sending data to Facebook without informing users, before finally removing the offending SDK; and for a rash of Zoom-bombing incidents where outside individuals gain access to a Zoom meeting and make a nuisance of themselves.

    In view of these challenges, Zoom is taking drastic action to beef up its security and privacy. In a blog post on the company’s site, founder and CEO Eric Yuan said the company is enacting a freeze for 90 days in order to shift all “engineering resources to focus on our biggest trust, safety, and privacy issues.”

    The company also plans to conduct a comprehensive review with third-party experts and release a transparency report. It will also enhance its bug bounty program, and engage in a number of white box penetration tests. Zoom has also improved its privacy policy, apologized for not handling its encryption issues clearly and tried to help individuals address Zoom-bombing.

    In short, the company is pulling out all the stops in an effort to improve its privacy and security, no small task given how quickly the platform has grown.

    “To put this growth in context, as of the end of December last year, the maximum number of daily meeting participants, both free and paid, conducted on Zoom was approximately 10 million,” writes Yuan. “In March this year, we reached more than 200 million daily meeting participants, both free and paid.”

    As we said in a previous article, “the increased scrutiny of Zoom is a good reminder to companies that privacy and security should never be an afterthought. Instead, they should be a core feature, built in to an app or service from day one.”

    That statement remains true—security and privacy should never be an afterthought. At the same time, it’s time to give credit where credit is due: Zoom is stepping up to the plate and doing everything possible to provide its users with the privacy and security they expect and deserve.

  • Slack Adds Support For Microsoft Teams Calls

    Slack Adds Support For Microsoft Teams Calls

    Despite a heated rivalry, Slack has announced support for Microsoft Teams calls.

    Slack and Microsoft Teams are vying for control of the corporate messaging market. Teams boasts the larger user base, while Slack prides itself on having more engaged users. Both platforms have their unique advantages. Teams benefits from being part of Microsoft’s software ecosystem. Slack, on the other hand, is quickly setting itself apart as the option for companies who compete with Microsoft and are reluctant to rely on the software giant for their communications.

    In a move few would have expected, Slack has announced that it now supports Microsoft Teams calls, eliminating one more reason why some users might migrate away from Slack. Now, in organizations where different departments use different options, the newfound interoperability should help ensure Slack doesn’t become an extraneous platform.

    As the company’s description highlights, individuals can “bring video conferencing where your team is already working in Slack, from launching a call to joining meetings directly from event reminders.”

    This is a good move on Slack’s part and should further solidify its place in the corporate messaging world.

  • FBI Warns of ‘Zoom-Bombing’ As Videoconferencing Soars

    FBI Warns of ‘Zoom-Bombing’ As Videoconferencing Soars

    The FBI is warning of ‘Zoom-bombing,’ where videoconferencing meetings are being hijacked by unwelcome participants.

    Zoom has quickly become one of the most popular videoconferencing platforms as millions of individuals self-isolate and work from home. The software is being used by companies, schools and individuals looking to continue some semblance of normalcy.

    Unfortunately, bad actors have been taking advantage of the platform and hijacking meetings. These disruptions have ranged from shouting profanities at the participants, to screen sharing pornography to the group. As a result, the FBI is recommending that Zoom users enable a number of settings to limit the risk, including:

    • Do not make meetings or classrooms public. In Zoom, there are two options to make a meeting private: require a meeting password or use the waiting room feature and control the admittance of guests.
    • Do not share a link to a teleconference or classroom on an unrestricted publicly available social media post. Provide the link directly to specific people.
    • Manage screensharing options. In Zoom, change screensharing to “Host Only.”
    • Ensure users are using the updated version of remote access/meeting applications. In January 2020, Zoom updated their software. In their security update, the teleconference software provider added passwords by default for meetings and disabled the ability to randomly scan for meetings to join.
    • Lastly, ensure that your organization’s telework policy or guide addresses requirements for physical and information security.

    These are excellent suggestions that everyone using Zoom should put into practice immediately.

  • Coronavirus: Zoom’s Newfound Popularity a Two-Edged Sword

    Coronavirus: Zoom’s Newfound Popularity a Two-Edged Sword

    Zoom may be benefiting from unprecedented numbers of users flocking to the platform, but that newfound popularity comes with some downsides.

    In the midst of the coronavirus pandemic, Zoom and other video conferencing solutions have become the new way many individuals are working, worshiping and keeping in touch with loved ones. While that has resulted in the company having many more users, it has also significantly raised the cost of doing business and it’s not clear how many of those users are paying subscribers.

    In a regulatory filing with the SEC, the company said: “While we have seen increased usage of our service globally, there are no assurances that we will also experience an increase in paying customers or that new or existing users will continue to utilize our services at the same levels after the outbreak has tempered. Furthermore, such increased usage by free Basic account users during this time could require us to expand our network capacity which would increase our operating costs.”

    The company also fears the increased number of users will raise its infrastructure cost as it works to keep up with demand. “We expect our cost of revenue to increase for the foreseeable future, both in absolute dollars and as a percentage of total revenue, as we expand our data center capacity and third party cloud hosting due to increased usage stemming from the recent outbreak of the COVID-19 virus,” the statement continued.

    Zoom also expressed concern that any perceived issues or performance problems could irreparably hurt its reputation. This is especially a concern as the platform, and the meetings it hosts, become a greater target for hackers as a result of its growing popularity.

    Zoom should serve as a good example for other companies whose business is booming during the coronavirus pandemic. While the added users and potential income are welcome, it will almost always come with greater scrutiny, expense and potential for things to go wrong.

  • Coronavirus: U.S. Internet Can Handle Increased Work-From-Home Load

    Coronavirus: U.S. Internet Can Handle Increased Work-From-Home Load

    Experts are saying the U.S. internet should be able to handle the increased stress of millions of Americans working from home as a result of the coronavirus.

    Some have feared that the sudden increase of individuals staying at home, using the internet for telecommuting and videoconferencing, would overwhelm internet providers’ capacity. According to ABC News, however, experts believe there is no danger of overloading the core network.

    “The core of the network is massively over-provisioned,” Paul Vixie, CEO of Farsight Security and an internet pioneer who helped design its domain naming system, told ABC News.

    At the same time, they do warn that individuals may experience issues if too many people in a single household engage in network-intensive videoconferencing or similarly demanding activities. Even in those situations, however, the issue is not with the core network, but with the “last mile” of connectivity, the last bit of cable that connects a household to their internet provider.

    As ABC points out, newer areas that have fiber are able to keep up with the demand, but older neighborhoods that have cable or DSL are likely to experience issues if several users are all trying to engage in intensive internet use. In such cases, if some users fall back to teleconferencing, rather than video, it should help alleviate the issues since audio takes far less bandwidth.

    Either way, the reassurance that the core network can handle the increased load is good news for workers trying to stay safe and do their part to help slow the spread of the virus.

  • Kinect Projects Life Size Holograms Via Videoconferencing Pod

    Researchers at Canada’s Queens University are experimenting with Kinect to create a videoconferencing pod that allows the users to project 3D life-size images of themselves via TeleHuman. TeleHuman allows the user to stand in a pod surrounded by kinect sensors, which capture their image from multiple angles. That information is then transferred onto another pod which displays a 3D image on the pod’s surface.

    The camera captures the user from 360 degrees, projecting the image on another pod in 3D. The other person can walk around the outside of the pod and view them in 3D from all angles.

    The technology looks pretty cool, but there are some disadvantages right now. For instance, the 3D image can only be viewed by one person, as it can only be seen from their perspective. This rules out speaking in front of a group of people, but does allow for one on one video chats. In this way, the new technology could be good for more intimate encounters with loved than your standard video chat.

    Having the person actually “standing in front of you” allows you to visualize nuances in their behavior more clearly. Body pose and eye gaze are evident, where they are not with current video chat.

    Judging from the video, the technology could use some work before it is commercially viable. While the concept is intriguing, it definitely needs to be fine tuned. The image it self looks a little fuzzy, though that could, in part, be due to the video quality. At any rate, the concepts being explored are fascinating. Once the technology catches up, I expect we will see this in use in the future.

    Researchers are continually finding new uses for the kinect system. In the video game world, they are experimenting with mood-detection as a way to draw the user into the story. Other characters in the story may act and react differently with your character based on things like you body posture and the inflection in your voice.

    The Kinect has also made its way into other field including robotics and 3D desktops. The TeleHuman project is similar in this realm, in that it can also be used to as a way to interact with visual information in a new way. As the second part of the video demonstrates, hand position and your physical distance to the object influence what you see before you.

    Overall, I am impressed with the amount of uses they are finding with the Kinect. Once these concept are finely tuned, expect to see some futuristic implementation down the road.

    [via: psfk]