WebProNews

Tag: user feedback

  • The Chrome Web Store Now Has a Developer Feedback Feature

    Anyone who has ever looked at the feedback for an app in any app store knows that it’s a jumbled mess of requests, praise, critiques, bug reports, hate, and confusion. Now imagine being an app developer and having to sort through all of that feedback to find something relevant to developing your app. The Google Chrome Store is no different, and developers on the new platform have had the same feedback problems as on other platforms.

    It comes as some relief, then, that Google has implemented a new developer feedback feature for apps on the Chrome Web Store. Users can now click on a developer feedback link and be taken to a form to fill out a bug report, ask a question, or leave a suggestion. These comments are well-organized and threaded for easy customer interaction. The announcement of the new feature came on The Chromium Blog, where Google Software Engineer Siddhartha Saha posted the details of the feature. From the blog post:

    This feature provides a clean separation between reporting bugs and compatibility issues to developers and the rating / comments users can leave in the store relating to the functionality and usefulness of a given app. The contents of the feedback forum are publicly visible to everyone, which helps to cut down on duplicate issue reporting.

    The new feature must still be enabled by developers through their Developer Dashboard. The option is now titled “Edit your User Feedback preferences.” Though it is unclear why the feature was not implemented as opt-out, Saha encourages developers to use the tool by placing links to the feedback page on their site.

  • Twitter UK Gives Away Advertising Credits For User Feedback

    Twitter UK wants to hear from its users and they are willing to give you something in return if you just give them some feedback.

    What they want to know about is how you’ve seen businesses or organizations using Twitter to connect with their existing customers or attract new ones.

    Here’s what they say on their blog:

    It’s no surprise really, since Twitter brings people closer to the things you care about, and that often is the coffee shop, boutique, pub or restaurant in their neighbourhood.

    Now, we want to hear your stories.

    How to enter: Tweet using the hashtag #ukbizstories and tell us how you’ve seen a local business use Twitter creatively to connect with the community and reach their customers. We’d also love to hear from local business owners directly about how you’ve used Twitter to engage your customers.

    We’ll select and reward the businesses with the best examples with up to £1,000 free Twitter advertising credit to be used for our Promoted Products.

    The contest ends on July 30th, so you don’t have a lot of time to get in the running. This is valuable information for them. I would imagine they’ll be using the feedback to help refine the platform and offer new features to better accommodate advertisers. It’s definitely worth entering, free advertising is as good as gold. Of course, they also provide some small print regarding the limitations of the contest.

    The fine print:

    * Not all advertisers and businesses who submit entries will win free media.
    By submitting a testimonial, you grant Twitter permission to share your testimonial (including your name, profile picture, and any other text or media associated with your Twitter account) in case studies, presentations and other promotional materials. Twitter may work with those businesses we have selected to find the right Promoted Products to promote their account and Tweets.

    * Twitter’s award of Promoted Products is solely within Twitter’s discretion and all use of Promoted Products is subject to Twitter’s terms of service and any terms applicable to Promoted Products. Twitter may require advertising credits to be used within a certain time.

    * Additional terms may apply.