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Tag: Tien Tzuo

  • Move Over Subscription Economy, Usage-Based Billing Is Here

    Move Over Subscription Economy, Usage-Based Billing Is Here

    Subscription pricing models may be an unforeseen casualty of the economic downturn, paving the way for usage-based billing.

    Subscription pricing models have permeated everything from cloud services to mobile apps and are a far cry from the early days of computing and the internet. For those old enough to remember, software was sold — often in a box — for a one-time fee for that major version of the software. When a major new version was released, users could usually pay a cheaper upgrade fee to move to the latest and greatest.

    With the rise of the internet, however, subscription models quickly dominated the market and all but supplanted the one-time fee model. Thanks to the economic downturn, however, Business Insider makes the case that subscription pricing may be on the verge of going the way of its predecessor.

    In place of subscriptions, usage-based billing is the new hot thing in the software market. Rather than a flat monthly rate, usage-based billing only charges customers for what they actually use. As Insider points out, this is not uncommon among cloud providers but is poised to spread out to other areas of the industry.

    The model could be a viable and appealing option for much wider use, especially as businesses are looking to rein in expenses wherever possible.

    “If you think about the evolution of business models, it’s always trended more and more towards being more friendly to the customer,” Rishi Jaluria, an RBC software analyst, told Insider. “It is very likely, in my opinion, that there will be more companies that are either on a consumption model or offer a consumption element to the model.”

    Jaluria’s views are shared even by those entrenched in the subscription model approach.

    “The best companies are saying, ‘We want to have a mix of models that really accommodates all our different customers,’” said Tien Tzuo, CEO of Zuora, a subscription-billing-management company. “Different customers might want different things as well.”

  • The Secret to Subscription Business Models is to Think About Your Customers, Says Zuora CEO

    The Secret to Subscription Business Models is to Think About Your Customers, Says Zuora CEO

    “The secret of these business models or products is not just going beyond on products. Think about your customers,” says Zuora CEO Tien Tzuo. Zuora helps companies implement subscription business models into their existing products and services using their cloud-based software. They help their customers which include OTT (Over the Top) content providers, tech companies, and even traditional consumer brands like Fender Guitars enter the subscription economy.

    Tien Tzuo, Founder and CEO of Zuora, discusses how even the most traditional of companies can successfully implement a subscription business model in an interview on Fox Business:

    This is the Early Days of OTT

    It seems to easy as an end user. You just pick up your phone, fire up your browser, and you start using these (subscription) services. A lot of things have to happen behind the scenes. You have to check your credit card, remember to send out the monthly bill, figure out how much revenue you should recognize, or allow your customers to upgrade to a family plan or a better bundle. We take on all that so that companies can focus on what they do best which is providing a great service and a great experience for their customers.

    I think people are missing the big picture which that OTT really today only represents 5% of the $500 billion spent on TV. This is really the very early days and there is probably room for many vendors to thrive. If you think about the cell phone market there’s AT&T, Verizon, T-Mobile, and Sprint. It’s true that they use pricing packaging to compete with each other but they also have differentiated products in the marketplace.

    Think About Your Customers

    The secret of these business models or products is not just going beyond (and reinventing) products. Think about your customers. The great story about Fender (Guitars) is that Fender realized their customers obviously wanted to be musicians, but it was hard. Over 90% of their customers actually stopped playing the guitar after 90 days. So they asked, “How do we help our customers over the hump?”

    How to Play Guitar, by Fender

    If they are playing them well they are going to play for life and they’re going to buy a lot more guitars, a lot more amps, a lot more picks. They launched Fender Play to really teach their customers for a simple $20 a month how to play the guitar. They are seeing enormous success in the customers that actually sign up for Fender Play in sticking with it. So stick with the guitar and you can become really good. It’s never too late.

    The Secret to Subscription Business Models is to Think About Your Customers – Zuora CEO