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Tag: Starbucks

  • Starbucks Should Help Push Square Further Into The Mainstream

    Starbucks Should Help Push Square Further Into The Mainstream

    Square announced that Starbucks has signed up for the service, which is obviously a HUGE step in major Square adoption.

    “Square began with a really simple idea: everyone should be able to accept credit cards,” said CEO Jack Dorsey, in a letter to Square merchants. “It should be easy and free to get set up, it should use simple technology people already own, and, most importantly, it should instantly adapt to any size business—from the person chasing a dream to the largest organization on the planet. By embracing Square, Starbucks has validated these ideas as powerful tools—not just for small businesses, but for smart businesses.”

    “It’s amazing to think that Starbucks began as a single coffee shop in Seattle,” continued Dorsey. “The concept of taking a good idea and helping it grow is not foreign to them, and Starbucks doesn’t just view Square as the simplest way to accept payments. They see an opportunity to extend and accelerate a model they grew up with: the idea that business is local and that community plays a vital role in job creation and economic vitality. When Starbucks builds the Square Directory into their apps and in-store Digital Network, it gives Square new visibility, driving more customers to opt-in to Square. And with nearly 7,000 Starbucks stores soon accepting Square, these new payers will be able to find your business (including coffeehouses) and pay with their name, building community and creating value.”

    You can read the full letter here. Last night, he tweeted:

    Customers will be able to pay at Starbucks using Square’s payer application, from participating stores in the U.S. later this fall. They will also be able to find nearby Starbucks locations in the Square Directory. The company also notes that Starbucks customers will more easily be able to discover other businesses using Square, via the directory.

    Square will process Starbucks U.S. credit and debit card transactions, which Square says will significantly expand its own scale and “accelerate the benefits to businesses on the Square platform, especially small businesses, while reducing Starbucks payment processing costs.”

    In addition to all of this, Starbucks is actually investing $25 million in Square, as part of the company’s Series D funding round, and Starbucks Chairman, President and CEO Howard Schultz is joining Square’s Board.

    Now, if Dorsey can just get Starbucks to use his other product more. @starbucks hasn’t tweeted since July 27.

    It’s certainly worth noting, by the way, that Starbucks also accepts PayPal payments.

  • Now Android Users Can Pay For Their Starbucks With PayPal

    Now Android Users Can Pay For Their Starbucks With PayPal

    PayPal announced today that Android users can now use PayPal with the Starbucks app for Android to pay for coffee at Starbucks in the U.S. and Canada. iPhone users were already able to do so, and now the majority of smartphone users in these countries will be able to.

    The announcement was made at Venturebeat’s MobileBeat conference, where PayPal will be talking more about its mobile strategy.

    “The process is simple,” says PayPal VP of Global Product, Hill Ferguson. “Android users running 2.2 and above just download or update the Starbucks app for Android and link a PayPal account to their Starbucks card stored in the app, so when they’re in store, they can scan and pay easily. If the card is running low on funds, users can reload with PayPal quickly and securely, knowing all their financial information stored safely in the cloud.”

    “As the consumers continue to demand more sophisticated mobile experiences, here at PayPal we’re committed to making it easier for people to shop and pay — anytime, anywhere and any way,” says Ferguson.

    You can download the app here.

  • Starbucks U.S. Products Debut This Week

    Starbucks U.S. Products Debut This Week

    Starbucks’ U.S. products, which are a part of the company’s Create Jobs for USA program, went on sale yesterday (June 12th) in over 7,000 locations across the country. The products will include mugs, tumblers, and coffee, all of which were manufactured in the United States.

    The company partnered with Opportunity Finance Network to form Create Jobs for USA, which they plan to contribute to with each product they sell. For instance, if you spend roughly $15 to bring home a bag of Starbucks’ “Indivisible Blend” coffee, $5 will be officially kicked directly into the fund. Although some might argue that such a contribution is nothing more than a drop in the proverbial bucket, every little bit helps in the long run. This program might ultimately spur other corporations to do the same thing.

    More importantly, Starbucks’ decision to sell American-made products has helped create new jobs, including a few at the American Mug & Stein factory in East Liverpool, Ohio, where the company’s ceramic mugs are manufactured. The tumblers, meanwhile, are crafted in Chicago. Domestic production currently employs around 12 million individuals, which, when compared to the 20 million the industry counted amongst its ranks in 1980, needs a little improvement.

    Starbucks’ Chief Executive Howard Schultz hopes that the Create Jobs for USA inspires other companies to follow in their footsteps. Some might saythe irony of the situation is that Starbucks cut nearly 600 employees from its workforce during its restructuring a few years ago. It’s also worth noting that not all of the company’s products are made in the USA; only the aforementioned mug, tumbler, and coffee are manufactured in the States.

  • Google Offers $10 Worth Of Starbucks For $5

    Google Offers $10 Worth Of Starbucks For $5

    Starbucks is now using Google Offers and will run its first deal on Wednesday. The deal will be $5 for a $10 eGift card.

    “In less than a year, Google Offers has grown from one to 40 cities across the country, giving people super-savings with daily deals for locally loved businesses and well-known national brands like Starbucks,” a Google spokesperson tells WebProNews.

    If the half price deal isn’t good enough, there are other benefits to the Starbucks deal.

    “For every deal purchased, Google Offers will donate $3 to the Opportunity Finance Network (OFN) for the Create Jobs for USA Fund (up to $3 million),” explains Michael Haswell, Head of Business Development with Google Commerce. “Founded by Starbucks and OFN, the Create Jobs for USA Fund helps provide loans to community businesses in order to create and sustain jobs in America. So, when you buy this Google Offer, you’re also taking action to help Americans get back to work.”

    The offer will be sent to Google Offers users by email.

    Last month, Google Offers added 11 new partners, enabling it to receive offers from 8Moms, APDailyDeals, AT&T Interactive, Boston.com, DailyDeals.com, DoubleTakeDeals, Half Off Depot, Morgan’s Deals, Savored, Signpost, and Urban Dealight.

  • Starbucks Strawberry Frappuccinos Made With Insects

    Many of us can’t fathom a day without coffee making an appearance, but some of us crave something a little sweeter. Like a Strawberry Frappuccino, for instance. They’re pretty popular at Starbucks. So popular, in fact, that you may be drinking one right now.

    What you probably don’t know is that the strawberry coloring used in those Frappuccinos is made from cochineal extract, which consists of the ground-up bodies of dead insects–the cochineal bug, to be exact, which is found in Mexico and South America.

    Starbucks has issued a statement on the matter, reiterating that the Frappuccino is not vegan-friendly:

    “At Starbucks, we strive to carry products that meet a variety of dietary lifestyles and needs. We also have the goal to minimize artificial ingredients in our products. While the strawberry base isn’t a vegan product, it helps us move away from artificial dyes. Many Starbucks ingredients can be combined to create a beverage free from animal-derived products; however, we are unable to guarantee this due to the potential cross-contamination with other animal-derived products in our retail locations.”

    The good news (sort of) is that the FDA considers cochineal extract to be safe for consumption, and it has been used for years to give jams, meat, marinades, alcoholic drinks, cookies, cheese and other food products a little color.

    But while it’s considered safe for food use, it has also been found by the World Health Organization to cause asthma and allergic reaction in certain people.

    So what can you take away from this? If you are prone to allergic reactions or breathing problems, be wary of red food and drink.

    Mmmmm. Finally something to wash down my pink goo chicken McNuggets…. http://t.co/vV1mDj86(image) 49 minutes ago via Facebook ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Thank GOD I only eat Double Chocolaty Chip fraps: Strawberry Frappuccinos Contain Ground Up Bugs (On Purpose) http://t.co/BFjjr1HF(image) 3 hours ago via Tweet Button ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Used to be my favorite drink: “Starbucks admits Strawberry Frappuccino contains crushed bugs” http://t.co/Bkx0OJec(image) 6 minutes ago via tGadget ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

    Starbucks Strawberry Frappuccino dyed with crushed up cochineal bugs, http://t.co/cfUyq8Ud” great it’s the only think I’ve ever liked there.(image) 43 minutes ago via Twitter for iPhone ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

  • Starbucks Makes A Killing From Mobile Transactions

    No, that isn’t referencing the success of a Starbucks drive-thru, although, that subject would fit given the context of the headline. What we’re referring to is the financial success of the Starbucks mobile payment program, which makes use of the Starbucks app in relation to purchasing their goods and services.

    The mobile payment for coffee program was launched by Starbucks back in January, and since its inception, Starbucks has processed 26 million mobile transactions, making it one of the most popular mobile payment apps on the market. According to the Starbucks press release, not only are their customers open to using mobile devices to consume Starbucks’ goods, but consumers are “reloading” their Starbucks Cards apps after they are exhausted, to the tune of $110.5 million during 2011.

    There’s even data for the most popular cities in relation to the Starbucks Card app use, and the findings should come as no surprise, considering the top five cities are New York, Chicago, Seattle, San Francisco, and San Jose.

    Let’s see, we have two of the most populated cities in the world, the city where Starbucks was born, and two of the tech industry homebases. Nope. No surprises here. Concerning the success of their mobile payment application, Starbucks is understandably excited:

    “2011 was a year of great mobile exploration and expansion for Starbucks and an opportunity to give our customers a new way to connect with Starbucks through a variety of mobile experiences,” said Adam Brotman, svp and gm Starbucks Digital Ventures. “The customer response to our mobile apps has been phenomenal. Not only are they using their phone as a wallet, but as a connection point to Starbucks as they manage their Starbucks Card accounts, send eGifts and get into the holiday spirit with the Starbucks Cup Magic app.”

    Due to the success of the mobile app, Starbucks is looking at expanding its area of functionality. In November, the company launched the service in Canada and in January 2012, the application debuts in the United Kingdom.

    Are you cutting the cord to your wallet via your mobile device? Does the success of Starbucks’ application cause you to reconsider? Let us know what you think in the comments.

  • Starbucks Barista Song Goes Viral, Gets Barista Fired

    Starbucks Barista Song Goes Viral, Gets Barista Fired

    Apparently, the lessons about creating viral content about your employer and the subsequent damage the mocking kind of content can do needs to be taught over and over, unless, of course, getting fired was the intention of the one who made the content to begin with.

    Such is the tale of Christopher Cristwell, a Starbucks Barista from California. Cristwell, in an apparent effort to voice his frustrations with customer service, created “The Starbucks Rant Song,” and posted the video on YouTube. While the video/song is an attempt at voicing frustration through humor, it was enough to cost Cristwell his job, which, after hearing the lyrics of his ditty, might have been his goal all along.

    The song in question:


    Cristwell probably sealed his fate with the “serve another Latino an extra caramel frappuccino,” although, the entire song is essentially a big middle finger to the variety of Starbucks customers he waits on a daily basis.

    While the term “viral” has been used to describe Cristwell’s creation, the YouTube only has a little over 30,000 views, but once the Starbucks Gossip blog got a hold of it, it was only a matter of time before the ax fell on Cristwell’s Starbucks “career.” In fact, it only took 18 days between the blog’s post that highlighted the video and their follow up post concerning Cristwell’s elimination from the Starbucks crew.

    Cristwell actually commented on the Starbucks Gossip post detailing his song, explaining his motivation:

    I am actually the guy who did this video.

    On that note I just wanted to say that I understand all of the negative critique and accept it. I can’t make everybody happy. I actually love my job and love making the best drinks.

    I made this video not for the customer, with whom I love deeply, and not for my managers, with whom I respect and appreciate, but for my fellow baristas. If I was able to provide just a few with some comedic relief after a stressful shift, than I can accept the consequences of my actions.

    I’m sorry if it offended you, really.

    Yeah, no. At least, that’s what I imagine Starbucks’ reaction to his explanation was.

    If you’re in a customer service job and you trash customers in a song and you post a video of the song online, as soon as your superiors find out, you’ll probably be in the unemployment line, and if Cristwell really did value his job, he should’ve known better. All in all, it sounds a lot like Cristwell was backtracking a little in an effort to let his superiors know the song was a joke meant for other Baristas who may be frustrated with their day-to-day duties.

    As for Cristwell now, he’s just another victim of viral content fun that gets ruined because it pisses the management off. In other words, he has no one to blame but himself for not being a Barista any longer, but again, considering the lyrics, while throwing out his “oh, wait” explanation, it’s doubtful Cristwell actually cared about being a Starbucks employee, something he doesn’t have to worry about any longer.

  • Free Coffee? Try This Social Experiment

    Give a penny, take a penny – that’s the concept behind Jonathan Stark’s new “experiment in social sharing.” He has put a picture of his Starbucks card online so that anyone in the world can use his account to purchase a cup of coffee.

    Just save the photo on your smartphone, go to your local Starbucks, and scan the barcode. Simple as that. You’ll have a free cup of piping hot coffee.

    And before you ask, no, this is not a marketing campaign from Starbucks. Stark addresses that on his site by saying, “In case it wasn’t obvious from the complete lack of design, this site is totally not affiliated with Starbucks.” Don’t knock your site design Jonathan…it’s clean and easy to navigate!

    Of course Jonathan’s card doesn’t have an unlimited balance, and without the second part of the experiment its funds would be depleted in no time. That’s the karma part – “If you’re feeling generous,” he says, “you can also add money to my Starbucks card.”

    Yes, people are asked to participate in both sides of the experiment – getting coffee for free and giving coffee to others. If you want to donate to Jonathan’s card, simply go to the Starbucks website and click “reload a card.” His card number is 6061006913522430, FYI.

    Johnathan’s Starbucks card has its own Twitter account and Facebook page, with almost 13,000 followers and 4000 likes respectively. The twitter account posts balance updates every few minutes and by the looks of it, the digital card must be hot with use. Within the last 30 minutes, the card has gone from a balance of $28.11 to $16.95 to empty – and then back up to $25.00 to $8.04 to empty. As of just a few minutes ago, someone loaded $100 onto the card.

    The Facebook page contains various types of posts. Some are simply saying that it’s a great idea, others are letting everyone know how much they just added to the card. Some are even posting photos and videos of the “experiment” in progress.

    Apparently, the card started with a balance of $30. Since then, over $10,000 worth of transactions have been made, both in debit and credit.

    @jwendz crossed $10,000 today. I can’t believe it. 1 hour ago via Twitter for iPhone · powered by @socialditto

    “It’s been a bit emotional, actually,” Stark told CNN. “People’s reactions have ranged from accusing me of stealing to thanking me for renewing their faith in humanity.”

    What do you think of this experiment in social giving? Let us know in the comments.

  • Starbucks Digital Network Adds Content

    Starbucks Digital Network Adds Content

    Since October of 2010, Starbucks has not simply provided a place for people to sit and steal wi-fi, but has given those wi-fi users access to selective content via the Starbucks Digital Network.

    If you aren’t familiar with how it works, it’s simple.  The Starbucks Digital Network is a partnership with Yahoo.  As long as you are connected to Starbucks’ free wi-fi, you are allowed to access the Digital Network via laptop, tablet or smartphone.  The network contains many things one could access without the help of Starbucks like the Wall Street Journal, USA Today, Yahoo! Finance and Zagat.  The draw of the network is that all the content is offered in a “snackable format” to accommodate info gathering on the go.

    Starbucks has now added additional content to the network.  First, ESPN Insider Rumor Central, which is a paid service if you access is through regular means.  It provides breaking sports news, predictions, and analysis.  Second, The Economist, which will be allowing access to both the online version of its print format as well as online-only content.  Last, Mediabistro, which provides instructional videos for entrepreneurs and job hunters.

    “Following the fall launch, we’ve continued to seek feedback from our customers so we can continue to shape and grow the Starbucks Digital Network in a way that is authentic to the Starbucks Experience, inspires conversation and invites new customers to experience our content offering when they visit their neighborhood Starbucks,” said Stephen Gillett, Starbucks chief information officer, executive vice president Digital Ventures. “Today we’re broadening the offering and will continue to develop the network’s channels with a spectrum of new content.”

    Oh, and one more thing.  Coming in April, full access to the complete Marvel Digital Comics Unlimited.

    Even though the digital network contains Starbucks’ own content as well, the rest of the content seems to be legitimately interesting stuff that I would browse.  It remains to be seen, however, whether people will swallow “snackable” portions of information hand picked by Starbucks or not.  Once on their wi-fi, you can access the network by either starbucks.yahoo.com or via an iPhone app.

  • Starbucks CEO Joins Groupon Board Of Directors

    Groupon employees might want to look for the quality of coffee at their workplace to improve in the near future.  This afternoon, Groupon announced that Howard Schultz, the CEO of Starbucks, has joined its board of directors.  Groupon got an unspecified amount of money from a VC firm, too.

    Let’s cover the funding news first, since there’s not much to say.  Groupon only explained in a statement, "Maveron LLC, a venture capital firm co-founded by Mr. Schultz, has invested in the company."

    Also, if you’re curious, the Maveron site shows that previous investments include more than a few successful entities, like Cranium, eBay, The Motley Fool, and Shutterfly.

    Howard SchultzAs for Schultz, he’ll be the seventh member of Groupon’s board, joining Peter Barris, Kevin Efrusy, Brad Keywell, Eric Lefkofsky, Ted Leonsis, and Andrew Mason.  Groupon appears very happy to have him, as well.  The company stressed that Schultz was able to make Starbucks much more popular (and profitable).

    Mason, the founder and CEO of Groupon, also said, "As CEO of one of the world’s most iconic brands, Howard is an invaluable addition to the Groupon board.  His experience in building the culture and business of Starbucks and his relentless focus on innovation to improve customer experiences brings a unique combination of skills to our Board of Directors."

    There wasn’t any mention of Google or Super Bowl commercials, by the way.

  • Starbucks Launches Mobile Payments In All U.S. Stores

    Starbucks has introduced mobile payments in all of its U.S. stores, allowing people to pay for purchases with select smartphones.

    The new mobile payment program now includes 6,800 company-operated stores and more than 1,000 Starbucks in U.S. Target locations.

     

    Starbucks-Mobile

     

    “Today, one in five Starbucks transactions is made using a Starbucks Card and mobile payment will extend the way our customers experience and use their Starbucks Card,” said Brady Brewer, vice president Starbucks Card and Brand Loyalty.

    “With mobile payment, the Starbucks Card platform further elevates the customer experience by delivering convenience, rewarding loyalty and continuing to build an emotional connection with our customers.”

    Users can download the free Starbucks Card Mobile App for select BlackBerry smartphones, iPhone or iPod touch mobile devices. Customers can pay with their smartphone by holding their mobile device in front of a scanner on the countertop and scan the Starbucks Card Mobile App’s on-screen barcode to make a purchase

     

  • Starbucks Adds More Partners For Digital Network

    Starbucks today released more details about its digital network launching this fall in the U.S. in partnership with Yahoo.

    The company said Rodale, Nick Jr. Boost and DonorsChoose.org will join the previously announced content providers iTunes, The New York Times, Patch, USA Today, The Wall Street Journal, Yahoo and Zagat.

    "We’re creating an online destination that will be true to, and expand upon, the Starbucks experience by delivering free, premium offerings that are selected specifically for our customers and localized for increased personal and community relevance," said Stephen Gillett, Starbucks CIO and general manager of Digital Ventures, a business unit of Starbucks.

     

    Starbucks-Network

     

    "To bring this to life, we partnered with Yahoo to develop the platform as well as to power the search feature and contribute content."

    The Starbucks Digital Network will offer customers free Wi-Fi with access to six different channel categories including news, entertainment, wellness, business & careers, my neighborhood and Starbucks.
     

     

  • Starbucks, Yahoo Partner Over Free WiFi

    Starbucks, Yahoo Partner Over Free WiFi

    Individuals who tend to both tote laptops and drink lots of coffee will have reason to think better of Starbucks and Yahoo in coming months.  Starbucks intends to provide free WiFi in all of its stores, and then a partnership with Yahoo should result in the creation of a unique "Starbucks Digital Network."

    YahooThe first part of this plan will go into effect on July 1st.  Starbucks has promised that, starting that Thursday, there will be easy-to-access WiFi with no strings attached.  Forget about hourly beverage purchases, obtaining a Starbucks card, or facing a time limit, in other words.

    The Starbucks Digital Network will follow later, launching sometime this fall.  It sounds impressive, too, with some genuine perks available to balance out whatever promotional stuff is also present.

    An official announcement on the subject indicated, "This online experience . . . will be unique in its content offerings, allowing customers free unrestricted access to various paid sites and services such as wsj.com, exclusive content and previews, free downloads, local community news and activities, on their laptops, tablets or smart phones."

    Yahoo’s last (and still ongoing) big to-do involving free WiFi benefited visitors to New York’s Times Square.