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Tag: SMB

  • macOS Ventura Bug Breaks Some SMB Connections

    macOS Ventura Bug Breaks Some SMB Connections

    Some macOS users are experiencing a major bug, one that breaks SMB network connections.

    According to AppleInsider, users are reporting issues with SMB connectivity in macOS Ventura, although there doesn’t appear to be a consistent set of parameters that trigger the issues. Some users report issues connecting an iPhone to a MacBook Pro, while others have trouble connecting Macs and Windows PCs.

    The issue seems to affect a range of users, from individuals to some enterprise users. Others, however, are completely unaffected.

    While Apple has yet to comment on a possible cause, one solution that seems to universally work is downgrading to macOS Monterey.

  • Google Makes it Easier for SMBs to Launch YouTube Ad Campaigns

    Google Makes it Easier for SMBs to Launch YouTube Ad Campaigns

    Google is making it easier for SMBs to launch YouTube ad campaigns in its first-ever YouTube Small Biz Day.

    According to Google, 72% of small businesses in the US rely on YouTube to boost their online presence. Unfortunately, SMBs did have to fully wade into Google’s ad platform to launch a YouTube campaign, something that smaller businesses may not have had the time or experience to tackle. With the new approach, things are greatly simplified.

    We’re also committed to making it easier for small businesses to use video to reach their customers. Last year we introduced Video Builder, a free tool that allows small businesses to quickly set up a video ad using just two images and a logo. Today we’re introducing a faster, easier way to create video ad campaigns on YouTube. Just add the video ad, the audiences you want to reach and your budget to launch a campaign in minutes. And with the new mobile experience, you can now more easily measure campaign performance. Access the new experience today at youtube.com/ads.

    The move should be a big help for SMBs, especially during a time when an online presence is more important than ever.

  • Pandemic Reinvention Is Real For SMBs, Says Bill.com CEO

    Pandemic Reinvention Is Real For SMBs, Says Bill.com CEO

    “I believe SMBs deserve innovation,” says Bill.com CEO and founder Rene Lacarte. “That innovation that we focus on is around the digital processes that are lacking in the back office of SMBs. We’ve seen it in part with the pandemic showing that there’s a need for being digital and to be able to run your business from anywhere. It’s a requirement now. The pandemic reinvention is real and something that we think is going to stick around.”

    Rene Lacarte, CEO of Bill.com, says that the pandemic reinvention is real for small and medium-sized businesses and that they need to innovate and digitize the back office:

    SMBs Deserve Innovation

    At the core of why I started the company is that I believe SMBs deserve innovation. That innovation that we focus on that I really believe is missing out there is around the digital processes that are lacking. We digitize the back office. Then we connect that back office to the banking system so money can move, to the accounting system so records can be reported, and to the accounting firms that they’re involved with.

    All of that connection creates a connective tissue that operates and automates the financial operations. Because of that it’s driving demand, it’s driving opportunity, and it’s driving growth across our existing customers as well as the new customers coming in. That’s how we do it. That’s how we bring the back office into the back pocket.

    Pandemic Reinvention Is Real For SMBs

    Nobody gets into business to actually do the back office. I grew up in small businesses. My parents had small businesses. My grandparents had small businesses. A lot of our friends had small businesses. This was always the bane of existence. This is what people had to do on Friday night. Who wants to do this on a Friday night? That’s what people are doing when they’re trying to run their business from their back pocket when they don’t have the tools. They have to do it at night at home.

    We take care of that. We automate the processes. That’s what’s driving the demand, it’s the opportunity. We’ve seen it in part with the pandemic showing that there’s a need for being digital. This opportunity to be able to run your business from anywhere is a requirement now. The pandemic reinvention is real and something that we think is going to stick around.

    Pandemic Reinvention Is Real For SMBs, Says Bill.com CEO Rene Lacarte
  • SMB Manufacturers Accelerating Pivot To Digital

    SMB Manufacturers Accelerating Pivot To Digital

    A huge survey by Alibaba of 5,015 US B2B SMBs and SMB manufacturers indicates a significant pivot to digital. Small and medium manufactures have traditionally been slower to integrate digital into their businesses. However, according to the survey, SMB manufacturers have been digitizing at twice the rate of other industries during the pandemic – to support other manufacturers as they accelerate their digitization.

    Key findings from the full U.S. B2B SMB survey:

    • SMBs accelerated their pivot to digital: 93% of B2B companies are now conducting some portion of their business online, up from 90% in December, and 43% are utilizing ecommerce, an 8% increase over the same time period.
    • SMBs are finding opportunities internationally: even with supply chain disruptions during the pandemic, 63% of B2B companies report conducting some amount of cross border B2B trade, up from 59% in December.
    • SMB manufacturers surpassed other industries in digitization: amid the pandemic, manufacturers’ online B2B trade increased 8% – twice the rate of the overall 4% increase in all industries for the same period and tied with retail as the industries with the most digital growth. In December, U.S. manufacturers’ online B2B trade volume lagged all other industries except construction but have now passed multiple industries in their pivot to digital.

    “We were happy to see the increasing digitization of US B2B companies and that many are increasing trade despite the pandemic, showing the resilience and grit of American business owners and entrepreneurs,” said John Caplan, President of North America and Europe of Alibaba.com. “Our research finds that digitization is no longer a nice-to-have, but a must-have for companies in every industry to bridge from surviving to thriving in the next era of business.”

  • Freshworks CEO: What We Really Have is a Business Model Disruption

    Freshworks CEO: What We Really Have is a Business Model Disruption

    In 2010, Freshworks started as Freshdesk with a dream to make a dent in the world of customer support. The company has grown exponentially since then, moving well beyond customer service offering products that compete directly with Salesforce and others… 

    By necessity, from their humble beginnings in Chennai, India eight years ago, Freshworks brought an innovative sales and marketing approach which enabled them to compete globally immediately.

    Freshworks CEO Girish Mathrubootham recently discussed in an interview on ZDNet how Freshworks disrupted the global SMB business model:

    What We Really Have is a Business Model Disruption

    What’s different with our approach is that you have to really understand the US model or the Silicon Valley model of scaling a SAAS business. It’s not suited to serve the long tail of the global SMB. The model is dependent on going upmarket and selling to the enterprise because when you actually have salespeople and the territories are shrinking and you want to grow in revenues you really want to go upmarket and close those million dollar deals or 350k deals.

    What we really have is a business model disruption where we are able to serve the long tail of the global SMB profitably. To understand this you have to probably look at the only other company that I can think of is Atlassian, which also started off outside the valley. When that Atlassian IPO happened I’m sure you also saw along with the rest of Wall Street in Silicon Valley on how different the economics of the model was.

    The Flywheel Effect

    Even though Atlassian didn’t have a lot of SMB customers, their highest price point was $8,000. Even Walmart paid them their $8,000 one-time fee. I think what Atlassian shows you is a glimpse of a different model where you call it the flywheel effect, where a lot of teams just buy the software off the web and then you grow through land and expand inside these companies. That is the closest model that I can tell you.

    Because we started in Chennai, India about eight years ago, we did not have any customers in Chennai and we didn’t have many customers in India for that matter, so we were actually from day one we had to go global. Our first customer came from Australia. When we had six customers we had them from four different continents. When we had 70 customers the average that a customer was paying us was $30 a month. The average revenue per customer was $30 a month in 2011.

    Fundamentally a Different Business Model

    We were really starting from the SMB, then we started building more products, expanding our product plans, expanding our portfolio, offering customers more features to get them to upgrade, or add more agents or try other products. I think what we had is fundamentally a different business model of acquiring customers online and selling profitably to the long tail of the global SMB.

    What helped us was like the tailwind that we rode, in hindsight, I can tell you were all the SMBs actually going through this digital transformation. SMBs did not have the budget 13 years ago to go spend a hundred thousand dollars for on-premise software. Today, they can put on their credit card $100 or $200 a month and actually buy software. We were probably at the right place and at the right time in terms of bringing that software to them and being able to sell to them globally from Chennai.

  • iPad Usage Quadruples Among Small Business Owners

    According to The Business Journals, IPad is the fastest growing technology among Small business owners. A national study released by the company reveals how critical the new technology is among small to mid-sized business (SMB) owners. According to the findings, iPad usage has nearly quadrupled in the SMB market over the past year, growing from nine percent in 2010 to 34 percent in 2011.

    Familiarity with the iPad has reached high levels with 75 percent of SMB owners report being “very or somewhat familiar” with the device.

    Godfrey Phillips, Vice President of Research at The Business Journals, hypothesizes that the growth of the iPad is part of a larger trend amongst (SMB) owners “Our research has shown that for SMB owners, productivity and efficiency, which used to be the central benefits of technology, are now declining in importance compared to accessibility. Now, it’s crucial that business owners have access to their business information and data, anytime and anywhere. The iPad, as well as smartphones and cloud computing, are all part of this new trend and are experiencing significant growth as a result of that need.”

    The study shows 34% of iPad users in the SMB community are tech-savvy and financially successful. 72 percent have a college education and an annual household income average of $176,000. Their companies are well-established, having existed for an average of 28 years and averaging $9.2M in annual sales.

    The study will be available March 31st and constitutes a nationally representative sample of over 1,400 business owners, CEOs and presidents of companies with 5-499 employees. It provides insights into the SMB market and identifies leading business brands, segmented opportunities, and details annual expenditures, economic viewpoints, technology and social marketing trends.

  • How Are The Olympics And Entrepreneurs Similar?

    The winter Olympics are off to an interesting start, as always. And while I’ve only caught parts, I did manage to watch short track skating when Apolo Ohno miraculously won silver. From the qualifying heats to the final race he was pretty amazing to watch.

    While his competition in those qualifying races wasn’t super stiff, you could still see the mark of experience…As well as how strong and fit he is going into this competition. In both of those early heats he calmly hung out in the back of the pack waiting for the chance to make his move.

    Then, when that chance came, he made it in a big way. In the second qualifying heat he passed all five other skaters with one huge burst of speed…flying past them so fast he easily gained, and held, a half-lap lead for the rest of the race.

    Pretty impressive for a guy who’s old enough—and medaled enough—to retire happily. Yet here he is again, past the age when most speed skaters retire, and he’s never been more prepared to compete and win!

    In a recent Seattle Times profile of Apolo Anton Ohno (http://seattletimes.nwsource.com/html/olympics/2010986192_ohno07.html ), Ron Judd said “In his 13 years in the sport, Ohno has become an advanced student of short-track. He watches race tape like a football coach. He studies other teams’ training regimens. He has soaked up all the sports-performance knowledge thrown his way in a decade of residence at the Olympic Training Center in Colorado Springs and used it to retool his body to compete with younger racers whose legs don’t scream as loudly at the end of the day.”

    By now you’re probably wondering what all this has to do with marketing your business. Well, there’s a lot you can learn from Ohno’s example.

    Here’s a guy who has been competing successfully since he was 14 years old, yet he’s still trying to get better. And he does it by studying the competition, seeing what others have done and are doing today, then changing his own training regimen as a result. And practicing hard.

    When was the last time you truly studied your competition’s marketing? Or analyzed what worked and what didn’t in your last marketing campaign?

    If you’re like most entrepreneurs, the answer to both of those questions is: “Never!”

    What about training? What are you doing to make sure your next marketing effort is more successful than your last? If the answer is nothing, then the chances are good that you’re not going to be any more successful down the road.

    If you want to grow your business you’ve got to practice, train, and frankly, do what most other entrepreneurs don’t. Below are three things you can do right now to help turn yourself into an Olympic caliber entrepreneur:

    1) Watch your competition. Ohno regularly looks at other teams training regimens. Then he takes what he learns and applies it to his own skating.

    Most entrepreneurs never take the time to see what their competition is doing. Yet that’s one of the best ways to figure out what you could or should be doing to grow your business.

    So take some time to do a bit of Internet research and see what your competition offers, how they offer it, what they charge, and how they market themselves.

    2) Study.  Marketing is one of the most important aspects of running a business. Because if you don’t market your business effectively, no one will know you exist or what you have to offer and you won’t have any clients. Without clients you don’t have a business.

    Yet few entrepreneurs spend any time at all studying marketing. While you can’t exactly watch and analyze race tapes, you CAN review books filled with winning advertising and marketing campaigns. Many books written by Ad greats John Caples or David Ogilvy are packed with sample ads and breakdowns of what made them great.

    3) Practice. Olympic athletes practice a lot…WAY more than most entrepreneurs for sure. Apolo Ohno practice three times a day. And even then he still doesn’t always win in competition.

    Few entrepreneurs practice marketing at all, yet they expect to win all the time. And are discouraged when they don’t.

    Need to write new content for your Website? Don’t expect to get it perfect the first time. Create many practice drafts, then edit until it’s the best it can be. If you’re planning to send out a sales letter, write a few versions and test them. Then refine them until you’re getting the results you’re after. ?

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