WebProNews

Tag: Rebecca Lieb

  • Is the Internet Becoming Less Open?

    Is the Internet Becoming Less Open?

    Although the issue of Web openness has been mostly quiet of late, it was revived after Google’s Sergey Brin made some powerful statements to the Guardian. According to him, the freedom of the Internet is under a greater threat than it has ever been before.

    “I am more worried than I have been in the past,” he tells the Guardian. “It’s scary.”

    Brin also indicated that he and fellow Google co-founder Larry Page would not be able to build their search engine in the current Internet environment given restrictive players such as Facebook. He categorized both Facebook and Apple as “walled gardens” saying they have too many limitations within their services.

    As one can imagine, Brin’s statements have gained a considerable amount of criticism. What’s more, his perspective has also reignited the debate over what true openness actually is and what real threats lie with it.

    How do you define a truly open Internet? We’d love to know.

    The Web quickly responded to Brin’s interview with numerous claims of Google being hypocritical. Bobbie Johnson on GigaOM compiled a comprehensive piece on the Web’s reaction including statements from Dave Winer, Andrew Keen, and others.

    Rebecca Lieb, analyst with the Altimeter Group WebProNews spoke with Rebecca Lieb, an analyst with the Altimeter Group and who is also veteran in the search industry, about the matter and she told us that Brin lumped two very different types of openness together. As she explained, the one side of openness covers government censorships and restrictions in regimes such as China and the Middle East. The other side of Web openness, she continued, is Web-specific and deals with “walled gardens.”

    “It’s disingenuous to put the two in the same basket, which is what Brin is doing,” she said. “One is a very, very important social and political discussion; the other is a business discussion.”

    The most recent threat to Internet freedom or net neutrality has been in regards to telecommunications’ companies hampering with Web access. While it is real and should be addressed, Lieb told us that there are other threats, including Brin’s concerns, that exist as well. However, she believes they are all on various levels of importance and should, therefore, be handled differently.

    “There are threats to free and open Internet access through business, through governments, through anti-democratic means, but they can’t really all be lumped in one basket,” she said.

    On the business side of the threat and in reference to the “walled gardens” that Brin mentioned, Lieb told us that his point would have been clearer if he had not mentioned direct competitors to Google. Even though he raised some legitimate points in this regard, she said she would have liked to see him take his argument outside of potential business threats to Google.

    In addition, his bringing Google’s competitors to the table make it easier for his stance to come under attack, especially in light of recent actions from the search giant. For example, in Matt Cutts‘ latest video, he reminds people how Google may remove or demote a website.

    “We do reserve the right to take action, whether it be demotion or removal, and we think we have to apply our best judgment,” said Cutts.

    Here’s his complete video:

    Another example is when Google announced that it was beginning to encrypt searches when users are logged into Google.com. This move, as Lieb explained, limits the openness that people once had since Google no longer shares the keyword referral data with those who don’t advertise on Google.

    As evidenced in the below piece that WPN did last year when the news transpired, the overall consensus from the SEO community, including Lieb, was that this move was evil:

    After these and other issues were raised, Brin spoke out on his Google+ account and said his words were taken out of context calling the Guardian report a “short summary of a long discussion.” He clarified that he did not think the openness of digital ecosystems was “on par” with government censorship of the Web.

    Also, to address the comments made specifically about Google’s own practices, Brin wrote:

    “So what was my concern and what about Google for that matter?
I became an entrepreneur during the 90’s, the boom time of what you might now call Web 1.0. Yahoo created a directory of all the sites they could find without asking anyone for permission. Ebay quickly became the largest auction company in the world without having to pay a portion of revenue to any ISP. Paypal became the most successful payment company and Amazon soared in e-commerce also without such tolls or any particular company’s permission. 



    Today, starting such a service would entail navigating a number of new tollbooths and gatekeepers. If you are interested in this issue I recommend you read http://futureoftheinternet.org/ by +Jonathan Zittrain. While openness is a core value at Google, there are a number of areas where we can improve too (as the book outlines).

But regardless of how you feel about digital ecosystems or about Google, please do not take the free and open internet for granted from government intervention. To the extent that free flow of information threatens the powerful, those in power will seek to suppress it.”

    Lieb agrees with Brin in that she believes the real concerns and threats to Internet freedom lie in anti-net neutrality and the government regimes that block Internet access. Furthermore, the oppression in the Middle East and other regions over the past couple of years only solidifies what an important role the Internet plays in staying connected to the world.

    “The business threats posed by a Facebook or a Bing, or even a Google or a Apple, are small potatoes compared to really anti-democratic Internet threats such as those posed by anti-net neutrality or the governments in oppressive or non-democratic regimes worldwide,” she said.

    She went on to say that more lobbying needs to happen in Washington to raise awareness of these very real threats.

    Do you think the “open Web” is at risk? If so, what are the real threats you see? Please share.

  • SEOs Not Buying Google’s Privacy Motive for Encrypting Search

    Google caused quite a ruckus in the search marketing community after it announced some changes to search. Last week, the search giant said that it would begin encrypting logged-in searches that users do by default, when they are logged into Google.com. This further integration of a Secure Sockets Layer (SSL) will prevent search marketers from receiving referral data from the websites consumers click on from Google search results.

    What do you think of Google’s move to encrypt searches? We’d love to know.

    While this change is only supposed to affect a single digit percentage of referral data, many SEOs are not happy with the move and believe that Google has gone too far. Eric Enge, the Founder and President of Stone Temple Consulting, told us that he was completely “baffled” when he saw the news. Rebecca Lieb, the Digital Advertising and Media Analyst at the Altimeter Group, was also surprised by the move and called it “evil.”

    “I hate to say this about Google because they’re a company that I admire and like and respect, but I think this is evil,” she said.

    “Google is taking something away that is a very, very valuable tool for anybody practicing SEO,” Lieb added.

    Amanda Watlington, the Owner of Searching for Profit, also shared with us that she would not be able to give her clients as much value as she has in the past.

    “I have learned more from the referral data that comes into the that lets me benefit the user – I won’t have that data to mine, “ she said. “Personally, it will make it harder for me to (a) understand what the performance of my pages are and (b) to learn from my pages.”

    Google has said that it did this in order to make search more secure, but the SEO community doesn’t agree. Enge told us that he didn’t recall any outcry from privacy organizations in regards to search term data and, therefore, is not convinced that security was Google’s real motive. If this were the case, he thinks that Bing and Yahoo would have had to make changes as well.

    Others, including Amanda Watlington, think that Google did this for financial purposes. She told us that it was “all about the Benjamins.” Matt Van Wagner of Find Me Faster also said that he could see the search giant thinking this move would make its search engine look more attractive to shareholders since it could potentially push more people to use paid search – its primary revenue model.

    Lieb takes a slightly different approach and said that Google could have done this to appease regulators. What’s bad though, as she points out, is that most regulators don’t understand referral data and other aspects of Internet marketing.

    “I think Google may (It’s a theory – I can’t prove it) be throwing a bone to somebody on Capitol Hill with this move,” she said.

    Is Google making moves to try to improve its reputation with regulators? What do you think?

    Todd Friesen, the Director of SEO at Performics, agrees that Google made this move as part of a greater effort. He told us that Google frequently makes small moves and waits to see how everyone reacts before it pushes out its bigger plan.

    “Google doesn’t do anything on a whim,” he said. “They’re definitely thinking 5 and 10 years out.”

    “There’s definitely a bigger plan behind it, and it’s probably big and scary with teeth and claws,” he added.

    A big part of the reason why SEOs aren’t buying into the privacy theory is because the changes do not impact advertisers. This is ironic since consumers don’t typically complain about organic search data, but they are usually concerned about targeted advertising. It seems as though Google is saying that consumer information is important for advertisers to make money, but it turns into a consumer privacy issue when it relates to organic search results.

    “The fact that they’re keeping all this referrer data alive for advertisers is strongly, if not irrefutably, indicative that the money is not where the mouth is,” said Lieb.

    Friesen also said that it’s a “hypocritical standpoint” on Google’s part. If the motive is really about privacy, he doesn’t think that Google should be passing referrer to advertisers, or anyone for that matter.

    Another point that Lieb raised was that paid search could eventually take a hit from this move. If small businesses that are investing in organic search through Google are not able to get the data they need, she doesn’t think that they would want to pursue a paid search campaign with it either.

    “It’s certainly something that would make me, as an advertiser, almost inclined to go to Bing or Yahoo just because… just because this isn’t right,” added Lieb.

    Google maintains that this change is very small and that it will only impact a small percentage of searches. Matt Cutts also pushed this message on Twitter:

    @Sam_Robson I believe it will affect things based on the referrer, but only for a small percentage of searches (signed in on .com). 9 days ago via web · powered by @socialditto

    @Rhea And we’ll be rolling out slowly(weeks). We ran some tests before launch, and I don’t think anyone even noticed the change. @blafrance 9 days ago via web · powered by @socialditto

    The SEOs, however, are not convinced. There are so many unanswered questions that this move raises that one can’t help but wonder about the future of SEO. Watlington, for instance, told us that she could see Google monetizing the data going forward and that this move is the first step.

    “To me, the move to give it to an advertiser is a monetization of the data,” she said. “What additional monetization will be, I’m waiting to see.”

    Van Wagner told us that, since he primarily does paid search, he is glad that Google didn’t include advertisers at this point. But, this move could result in more competition in paid search, which is not something is in favor of either.

    The biggest concern is the fact that no one knows what is next. Lieb told us that if Google does decide to roll this out further, SEO could really be in danger.

    “People have a right to be upset about this because, even if it’s only 10 percent now, or only 15 percent now, it could get more dire,” she said.

    Watlington believes that search marketers may have to rethink what they do moving forward. She even said that they might have to “look away from search” and focus more on traditional marketing. At this point, Google is the primary search player and everything it does directly impacts search marketers, which, according to Watlington, does not indicate a promising future for search marketing.

    “We have one very large player, a monopolistically-sized player… holding enough of the cards,” she said. “That’s not exactly what I call a real long-term strategy because whatever that player does, it impacts us.”

    Friesen, on the other hand, doesn’t really think that this impacts what SEOs do. He thinks that the process of how they track and report on it changes but said that the job of an SEO doesn’t actually change.

    “What, unfortunately, it does is drives us back to rank checking as a more important metric,” he explained.

    He does admit that the SEO industry could be more heavily impacted if Google makes a further move in this area.

    “At this point, it’s less than 5 percent… but if it starts to climb, then we get into a reporting issue,” said Friesen. “We get back to the ‘SEO is black magic voodoo stuff.’”

    Incidentally, a petition called Keyword Transparency has been created that hopes to get Google to reverse this action. The “About” section on the site says:

    This petition has been created to show Google the level of dissatisfaction over their recent changes to keyword referral information, and will be presented to the search quality and analytics teams at Google.

    The argument that this has been done for privacy reasons sadly holds little weight, and the move essentially turns the clock back in terms of data transparency.

    The argument that this only affects <10% of users is also concerning as this is likely to increase over time, even up to a point where it affects the majority of users being referred from search.

    At this point, there are over 1,000 signatures on the petition.

    Is Google’s move to encrypt searches just the first of many? And if so, is the future of SEO in question? Let us know your thoughts in the comments.