WebProNews

Tag: PPC

  • AdWords Gets Big Location Targeting Improvements

    Google announced some new AdWords features designed to help advertisers targeting local searches.

    First, is the ability to target over 30,000 US Zip Codes. Advertisers will be able to add up to 1,000 at a time in a given campaign. Stats are provided at the postal code level under performance statistics.

    Second, is local insertion for location extensions. This, Google says, is aimed at helping advertisers easily create custom ad titles, text, display URLs, and/or destination URLs for all locations at scale.

    “You’ll no longer need to create multiple ads for multiple locations–this new feature automatically inserts the city, phone number, or zip code of your local business into your ad text,” says product management director Richard Holden. “For example, if your ad text says: ‘Find a {lb.city:Local} Store or Shop Online,’ a user viewing your ad in Chicago would see: ‘Find a Chicago Store or Shop Online.’ This new feature cuts out all the work to building out ad text featuring local information for all your locations.”

    “You must have location extensions set up and running in order to enable location insertion,” he notes. “Location insertion will work even if your location extensions don’t show because of other extensions. We detect location based on where your customer is physically located or by the geographic locations she may have shown interest in.”

    Local insertion

    Finally, Google says it is providing better clarity and control over how you target your ads geographically, with four key improvements. For one, they’ve reworded options to make them easier to understand. The advanced location options used to be:

    – Target using either physical location or search intent (recommended)
    – Target using physical location: Device-based location signals
    – Target using search intent: Location terms in user queries

    Now, they say:

    – People in, searching for, or viewing pages about my targeted location (recommended)
    – People in my targeted location
    – People searching for or viewing pages about my targeted location

    The second improvement is that when you target using physical location, Google will now show people ads in your targeted location with exception, whereas before, they would show them to people in your targeted location as long as they weren’t searching for something related to a different location.

    Third, both the location extracted from the content of the page and the likely physical location will be used for targeting on the Google Display Network.

    “Let’s say a customer in Atlanta is planning a trip to Hawaii and she’s looking at websites about fun things to do in Hawaii,” explains Google Local Ads product manager Smita Hashim. “A coffee plantation tour service from Hawaii would like to show ads about its offers to such a user. Similarly, an airline would like to advertise flight services to this user. The new targeting enhancements give the tour service and airline such capabilities, as both an ad targeted to Hawaii for a coffee plantation tour and an ad targeted to Atlanta for flights from Atlanta may now both show on the same page.”

    The last thing is that Google has made it easier to avoid getting impressions for excluded areas. They’ve done this by changing the advanced location exclusion methods.

    “Previously, the less restrictive option, ‘Exclude by physical location only,’ was the default,” explains Hashim. “Based on feedback from advertisers, we have re-worded the exclusion options and made the more restrictive option, ‘People in, searching for, or viewing pages about my excluded location,’ the default. This way you avoid getting impressions for excluded areas regardless of whether your customers are located or interested in those areas.”

    In other AdWords news, Google has followed up the addition of the Display Network tab and the big upgrade to its contextual engine with the launch (out of beta) of the Google Display Campaign Optimizer.

    The company has also been talking about the ingredients of Quality Score, which you might find useful in planning your campaigns.

  • Google AdWords Quality Score: What’s In The “Sauce”

    Google calculates Quality Score every time a search is performed for one of your keywords. Google says the score can affect your ad auction eligibility, your keyword’s cost-per-click, your keyword’s first page bid estimate, your keyword’s top of page bid estimate and your ad position.

    Google’s Tanmay Arora posted a big explanation of Google’s “Quality Score sauce” in the AdWords Community forum, offering a bit more perspective (hat tip to Barry Schwartz).

    “First, the relevance of a keyword is not entirely determined by its presence on the landing page or the number of times it’s been mentioned on the landing page,” says Arora. “It’s not about how appropriate we find the keyword to the product/landing page but how appropriate the users find it. In other words, the number of users clicking on your ad when they search for that keyword.”

    “Second, when we add fresh keywords, initially, they’re awarded a historical Quality Score based on their previous performance on Google.com,” says Arora. “And only once the keyword starts accruing statistics, the system then evaluates its Quality Score based on its recent performance. This doesn’t happen dynamically but is a gradual process.”

    Arora talks about one more key ingredient: “We take into account the exact match CTR of the keyword, as it’s a better indicator of the effectiveness of the keyword. (The exact match CTR refers to the number of times the keyword has triggered an ad when the search term exactly matched the keyword.) For example, if our keyword ‘red shoes’ is in broad match, it triggers our ad even for search terms like ‘red shoe’, ‘formal shoes’, ‘horse shoe,’ etc. However, the exact match statistics point out exactly when the keyword ‘red shoes’ triggered our ad and was clicked on by the user when he searched for the exact search term ‘red shoes’.”

    There’s plenty more to be said…

    “Quality Score is an estimate of how relevant your ads, keywords, and landing page are to a person seeing your ad,” Google explains in its AdWords help center. “Having a high Quality Score means that our systems think your ad, keyword, and landing page are all relevant and useful to someone looking at your ad. Having a low Quality Score, on the other hand, means that your ads, keywords, and landing page probably aren’t as relevant and useful to someone looking at your ad.”

    “Suppose Sam is looking for a pair of striped socks,” Google says. “And let’s say you own a website that specializes in socks. Wouldn’t it be great if Sam types ‘striped socks’ into Google search, sees your ad about striped socks, clicks your ad, and then lands on your web page where he buys some spiffy new striped socks? In this example, Sam searches and finds exactly what he’s looking for. That’s what we consider a great user experience, and that’s what can earn you a high Quality Score.”

    Google says it calculates quality score by looking at your keyword’s past clickthrough rate, your display URL’s past clickthrough rate, your account history (the overall CTR of all ads and keywords in your account), the quality of your landing page, your keyword/ad relevance, geograhpic performance and your ad’s performance on a site.

    Google Chief Economist Hal Varian gives a good explanation of quality score in this video from 2 years ago:

    In another help center article, Google discusses how to improve your ad quality by creating “very specific” ad groups, choosing your keywords carefully, including keywords in your ad text, creating simple, “enticing” ads, using strong calls-to-action, testing multiple ads, and regularly reviewing campaign performance.

  • Microsoft adCenter Negative Keywords Get Update

    Earlier this year, Microsoft announced an update to negative keywords in AdCenter. This would make it so that negative keywords loaded at the campaign and ad group levels would be combined to filter ad traffic. Before, negative keywords at the ad group level would override the ones at the campaign level.

    Today, that update is live.

    “If you have negative keywords applied at both the campaign and ad group levels you may experience lower traffic volume, as the negative keywords you assigned at the campaign level will now be applied in conjunction with the ad group level negatives.,” Microsoft says in a blog post. “It is highly recommended if you closely review your campaign-level negatives if you have negative keywords uploaded at both the campaign and ad group levels to make sure you aren’t blocking wanted traffic at the ad group level. There is no change to the 10k negative keyword limits at either the campaign or ad group level.”

    The company provides the following comparison for how negative keywords used to work, with how they work now. I’m not sure whey they went with such a low quality image, but that’s what they posted, so sorry.

    Negative Keyword Comparison

    The company says you should establish negative keywords in each hierarchy based on category in each hierarchy. You should also apply the common negative keywords at the campaign level, Microsoft says, so they could be shared across the lower ad group. Also, keep monitoring the Negative Conflicts Report.

    Earlier this week, Microsoft, Yahoo and AOL started offering each others’ display inventory.

  • Google Wants You To Use Sitelinks With Your AdWords Ads

    Google announced today that it is adding sitelinks to the Opportunities tab in AdWords. The Opportunities tab shows advertisers ways they can improve their campaigns as Google detects them. The company describes the tool as a personal assistant who can help you discover more keywords and make the most out of your budget.

    “A fast, simple way to increase your AdWords performance is adding sitelinks to your campaigns,” says Google’s Mark Martel. “If your campaign is eligible to show sitelinks but it doesn’t have them them up yet, it’s probably missing a good opportunity.”

    “Now, when we detect that your campaign is performing well enough to show ad sitelinks, but does not yet have them set up, we’ll show you that idea in the Opportunities tab,” says Martel. “You’ll also get a personalized estimate of the impact on clicks and cost if sitelinks were implemented, based on your last week’s campaign stats.”

    Martel notes that Google’s systems automatically determine which sitelinks perform best and show them more frequently, and suggests adding more than the minimum number of suggested sitelinks. “Sitelinks can appear with any of the ads in your campaign,” he adds. “So choose website destinations and sitelink text that make sense across all of your ads.”

    Last month, Google announced enhanced ad sitelinks, saying they’re great for clickthrough rate. Clickthrough rates are 30% higher for ads with sitelinks, compared to ads without, according to the company.

  • Microsoft / Yahoo Search Alliance Expands in UK, Ireland, France

    Microsoft and Yahoo have begun the migration of Yahoo Search Marketing accounts in the UK, Ireland and France to Microsoft adCenter. This is, of course, part of the “Search Alliance” between the two companies, with Microsoft powering Yahoo Search, both on the organic side of things, as well as on the paid side.

    The transition has been complete in the US, Canada and India on the paid side. For organic, it’s already complete globally.

    UK advertisers will get access to the combined audience in April, Microsoft says. The company expects to ramp up Yahoo traffic to the adCenter platform by March 19. The transition is expected to be complete by the end of April (in the UK, Ireland and). The entire Yahoo paid search volume is expected to be transitioned to adCenter within two weeks of March 19.

    “Yahoo! Search and France Bing will soon offer a competitive search offering that provides advertisers both quality audiences and opportunities to leverage strategic partnerships to efficiently deliver a strong return on investment,” says Microsoft’s Cedric Chambaz. “This means our advertisers are now just a couple months away from benefiting from the new joint audience. By then, you will be able to advertise on the full Yahoo! Search, Bing and their partner networks traffic through your adCenter campaigns.”

    In the meantime, Microsoft suggests getting an understanding of the new editorial policies, adjusting your budget for increased traffic and adjusting your bid strategy to maintain competitiveness.

    Chambraz says that in the coming weeks, the Microsoft Advertising blog will publish more in-depth recommendations.

  • Block Advertisers From Your Google Search Results

    If you don’t want to see more ads from a certain advertiser in your Google search results, it appears that you can now eliminate them. At least some users can, for some ads.

    It’s unclear whether this is a test or is a new feature in the process of rolling out, but some are seeing ads appear above search results that say “Block all domain.com ads.” Andrew Girdwood shows an example from the UK, with Netflix.co.uk, but Barry Schwartz points to one for the Netflix.com domain as well. When I get a Netflix ad however, I’m not presented with the option, so it seems the feature is currently not available to all.

    Netflix Domain Blocking in Ad

    Image courtesy: Andrew Girdwood

    Google started letting users block domains from their search results about a year ago, in an apparent effort to lend to increased search quality on a per user basis.

    At the time, Google noted that it wasn’t currently using the domain blocking as a ranking signal, but that they would look at the data and see whether it would be useful in the future – kind of the anti-+1.

    We’ve reached out to Google to determine whether this is a test or a feature roll-out. We’ll update accordingly.

    Are you seeing the new feature on ads? Is it a good idea? Let us know what you think.

  • Bing And Yahoo Advertisers Get New Tools

    Bing And Yahoo Advertisers Get New Tools

    Microsoft is talking about some new features it has for adCenter.

    “Over the last two weeks, adCenter has released its latest round of pre-holiday features, all delivering on advertisers’ wish lists of improving campaign performance, increasing volume, and simplifying processes to help save time,” a spokesperson tells WebProNews.

    Features include a redesigned web user interface, an upgrade to the adCenter Desktop, and the release of several performance reporting tools.

    Microsoft outlines each of these.

    The interface:

    • Simplified Campaign Set Up for creating campaigns and ad groups, and a sleek, new single-page view with real-time previews and keyword suggestion, enabling quicker campaign deployment.
    • Improvements to Navigation & Discovery to help advertisers manage across their entire account by viewing and editing keywords and ads across multiple campaigns and ad-groups at once.
    • Improvements to Campaign Reporting with new multi-metric trend charts, delivery status notification features and positional bid estimates.
    • Improvements to Editing with in-line editing, in-line bid editing, and best position estimations in the keywords grid.

    The desktop:

    • New Welcome Screen takes advertisers on an end-to-end tour of the Desktop tool to help them get set up and started quickly.
    • An expanded Import Campaigns feature to allow advertisers to easily and directly import their Google AdWords campaign data into the Desktop.
    • Clipboard support to enable basic copy and paste functionality so that advertisers can quickly and easily copy data and move it to, from, and within Desktop.
    • Bulk bid suggestions to offer more than 1,000 keywords and let advertisers easily apply changes in order to increase traffic.
    • Simplified Targeting with a default set to the advertisers’ account location, determined by the language listed in their Desktop settings.

    Tools:

    • New, improved Opportunities Tab that includes bid suggestions for exact/broad match and in-line editing. With this new feature advertisers can easily address underperforming bids to target more volume.
    • New Share of Voice feature that quantifies missed impressions in Account, Campaign, and Ad Group performance reports, and helps prioritize optimizations more effectively.
    • Improved historical and aggregated Quality Score data to allow advertisers to view aggregated quality score by summary or by time frame, including hour, day, week or month.
    • An upgrade to Change History reports so advertisers can view targeting changes and gain better insights into campaign performance related to those changes.

    For those of you who aren’t advertising with adCenter, remember that these things apply to Bing and Yahoo advertisers.

  • How To Connect Your Google+ Page To Your AdWords Campaigns

    As you may know, Google lets you tie the +1’s of your Google+ Page to your site, your search results, and your AdWords ads. The company announced a new AdWords feature called Social Extensions, which is how you include your AdWords campaigns.

    “Currently (and for campaigns that don’t have Social Extensions enabled) your AdWords ads only show +1’s from people who have +1’d that ad’s landing page,” explains Dan Friedman of Google’s Inside AdWords Crew. “This limits the likelihood that someone who sees your ad will have a friend or contact who’s recommended it. By enabling Social Extensions on your ad campaigns you’re able to leverage all the +1’s your brand has received, whether it be on a search result, on your Google+ Page, your website or on your ads, making it more likely that someone who sees your ad will have a friend or contact who has recommended it.”

    “We believe that this has the potential to improve your overall ad performance,” he adds. “In fact, 71% of shoppers say that recommendations from friends and family impact their purchasing decisions. These additional recommendations may result in more conversions and deeper engagement with your business overall.”

    That stat comes from a Harris Interactive poll from last year. There’s a good chance that the number is even greater now, with social penetrating search more and more.

    There is also a new reporting segment for AdWords, which Google says will help advertisers better understand the impact of social annotations on their campaigns. Advertisers can now segment campaigns by ad groups, keywords or by +1 annotations.

    +1 annotations will let you view metrics for impressions where the viewer had a friend or contact that +1’d your brand, impressions that included an anonymous count of people who +1’d your brand, and impressions without any social annotations. The segment works with all campaigns, regardless of whether or not you enabled Social Extensions.

    You can enable Social Extensions by clicking “Ad Extensions” in your AdWords account and finding the option in the rop down menu. Choose new extension. Google will ask you to add your verified Google+ Page URL.

    Social Extensions

    Google talks about how to get your Profile or Page verified here. “If we think you or your page might benefit from a badge, we’ll reach out to manually verify you,” the company says. “If you believe a profile or page is impersonating you or your business, report the profile or page and select the ‘Impersonation’ option.

    If you have a verified profile or page and change your name, even by a single character, your verification status will be reset and you’ll need to be re-verified.”

    If you change the Page associated with your AdWords campaign, the campaign will begin adding +1’s on your ad to the Page’s total.

    Social extensions are available in all countries. Advertisers will be charged for standard clicks on text ads when users click the ad text, but not when a user +1’s the ad.

    Social extensions can appear in an ad when it’s shown on Google.com as well as throughout the Google Display Network. That applies to both desktop and mobile. The feature is compatible with all AdWords targeting options.

    The feature is not “yet” accessible via AdWords Editor or the AdWords API. Given that Google made a point of saying “yet,” I assume that will change in the future.

  • Google Reviews Paused Ads

    Google Reviews Paused Ads

    Google announced today that it will begin reviewing paused ads the same way it reviews active ads.

    “We’re proactively reviewing paused ads to eliminate unnecessary delays in getting your ads approved and ultimately enhance your ability to plan and manage campaigns,” explains Lauren Barbato of Google’s Inside AdWords crew.

    “New and existing unreviewed paused ads will be sent through the standard ad approval process,” she adds. “This means that paused ads will be subject to our AdWords advertising policies, and ads that violate one or more of our policies will be disapproved. If your paused ads were originally disapproved, it’s easy to resubmit them to be reviewed again.”

    To do so, just edit and save the ad, and it will automatically resubmit to Google. Any change in approval status will be shown in the Status column. It will either say Eligible, Under Review or Disapproved.

    “Just be aware that changing the actual ad (such as editing text or uploading a new image) is the same as deleting the original ad and creating a new one, so after editing the ad, any statistics will be reset to zero,” Google reminds advertisers in the help center. “The same is true when you copy an ad to another ad group.”

    Google will notify the advertiser if there are any issues, and will instruct how to go about getting an ad approved. The approval process is explained here.

  • Yahoo-Microsoft Search Alliance Is Backfiring, According to Analyst

    When Microsoft and Yahoo partnered in a search alliance just over 2 years ago, there were some naysayers, but there was also some optimism. The companies hoped that it would put them in a better position against Google.

    Bing began powering Yahoo Search, Yahoo became the exclusive search advertising provider for Bing, and Microsoft’s adCenter began operating the self-service advertising division for both companies. Although the combined companies make up almost 30 percent of search market share, both Yahoo and Bing reported declining revenues in their recent earnings reports.

    Is the Yahoo-Microsoft Search Alliance falling through? What do you think?

    In a recent interview with Mark Ballard, the Senior Analyst at the Rimm-Kaufman Group, he told us that the partnership was backfiring on the companies. He said that it was hurting Yahoo more than Microsoft but that both companies were struggling.

    Before the Alliance, Yahoo was much more liberal in how it matched ads to search queries. Ballard told us that it previously brought in around 60 percent of broad matched traffic and that it only brings in around 40 percent of broad matched traffic now that Bing is powering it.

    “It really seems that Bing’s not doing a great job at figuring out which ads to show for certain queries… there are so many queries out there and we can only have so many keywords in our account that we rely upon the engines to do some smart matching,” he said.

    Yahoo has definitely felt the heat from these results and, in its April earnings report, openly blamed Microsoft for its struggles. While Ballard believes some of the fault lies with Microsoft, he also pointed out that Yahoo should have considered this type of outcome before it agreed to an Alliance.

    Microsoft has also been blasted for its failure to bring about significant improvements through the partnership. Reuters analyst Robert Cyran even suggested that Microsoft sell Bing and indicated that Facebook or Apple could do more with the search engine.

    “Even though their revenues are growing, they’re still bleeding money on Bing,” said Ballard. “I think Microsoft probably is willing to take a loss on Bing because they see it as part of a larger strategy. Whether or not that larger strategy makes sense – I guess that’s for the C-level folks at Microsoft to decide.”

    In a post he wrote on this topic, he pointed out that Bing could pull in more revenue by bringing on more search partners. This, however, would not be good for advertisers, since partner traffic is usually very poor quality.

    Ballard believes that Bing needs to make technological changes and open their broad match to make it smarter. In addition, he told us that Bing needed to invest in ad innovations that are more appealing to users, which would deliver higher click-through-rates for advertisers. For example, Google has enhanced its ad formats in ways that go beyond the normal text ad.

    He would also like to see Bing add more real estate for ads on Bing.com. If the search engine makes these adjustments, Ballard thinks both Yahoo and Bing would see a noticeable difference.

    “We’re rooting for Bing and Yahoo,” he said. “They have the traffic, and we’d like to take advantage of it.”

    Can Yahoo and Microsoft turn their Search Alliance around and on the right track?

  • +1 Button on AdWords: Paying for What You Could Get for Free?

    Before Google unleashed its new social network Google+, it launched the +1 button, which appears on content sites across the web, in Google search results, and on Google’s AdWords ads. Now that the button appears in the Google+ stream as well, it’s likely that the +1 buttons everywhere will get clicked more.

    What if you don’t want the feature on your ads though? Do you have a choice? Perhaps you feel like it could lead to more clicks that you don’t want to pay for. One advertiser shared a story with WebProNews about just such a scenario, and discussed his struggle trying to opt out of the feature, which has so far been unsuccessful.

    Should advertisers be able to opt out from having +1 buttons on their search ads? Tell us what you think.

    First, here’s how Google explains the +1 button in relation to AdWords:

    When making decisions, people often turn to those they trust for recommendations. Now with the +1 button, people can recommend your site’s content or ads to their friends and contacts right when their advice is most useful – on Google search.

    Let’s say you own a hotel in Madrid. Brian is having a lovely stay at your hotel, and visits your site to look up local attractions. He sees the +1 button you’ve added to your page, and clicks it to recommend your business to his friends and contacts.

    When Brian’s friend Ann plans her trip to Spain, she signs in to her Google account, searches on Google, and also sees your hotel’s ad – plus the personalized annotation that Brian +1’d it. Knowing that Brian recommends your hotel helps Ann decide where to stay during her travels.

    “I was informed by a standard email presumably sent to all AdWords advertisers advising of +1 and explaining that AdWords would be visible within the +1 social network, meaning that if Bill clicks on my advert then all of Bill’s +1 friends are also shown my advert and therefore invited to click on it also,” Jon, an AdWords advertiser tells WebProNews.

    Jon’s business is a campground, and he claims to have strong geographic and language preferences, and his AdWords account set so that his ads only appear on search engine results. “I am an ex IT consultant and very Internet savvy,” he says. “I fine tune my AdWords campaigns.”

    “I don’t want to have my adverts shown on the +1 network,” he tells us. “The principle reason is that I only want to spend money reaching totally virgin customers. The reason for this is that campers are social animals, and as soon as Bill finds a great campground he will tell all his camping buddies. I don’t need help from Google getting referrals via this mechanism. Once Bill knows I am content to wait until Bill tells his friends verbally or via email, that does not cost me a dime.”

    “The other objection is that Bill may have friends in other geographic locations who may speculatively click on my advert as exposed to them via Bill and the +1 network, whereas previously I could limit geographic scope on my AdWords campaign,” he adds. “And Bill is intelligent enough to know which of his online buddies lives too far away to find my campground of interest – and anyway I am not paying for Bill’s verbal or email recommendations.”

    Jon pointed to the hassle he has had trying to opt out of +1’s on his ads. “Last time I looked there was no ‘+1′ opt out on the AdWords users’ control panel – I expected just to login and tick the appropriate ‘NO’ box and all would be cool (I was still irritated that I was opted in by default, but hey they are trying to make money aren’t they?).”

    “Nope – you have to hunt around documentation to find a buried ‘opt out form’. By buried I mean that Google clearly don’t want you to find it easily,” he says. “You have to read FAQs and things first.”

    The form looks like this:

    Opt Out form for +1 Button on AdWords

    “When I tried the form it didn’t work. It failed to give a confirmation page and instead indicated a field error by stipulating ‘required field’ in red, but unfortunately this was next to the very tick box that I deselected to indicate that I wanted to opt out,” he says. “I worked in IT for 15 years and I can design a bug free form in my sleep but Google engineers needed two attempts over two weeks with me sending screen shots and verifying that I had tried multiple browsers and so on.”

    “After about two weeks of Googles ‘experts’ working on the issue they got the form working so I was able to indicate that I wanted to opt out,” he continues. “Then I followed up by indicating my lack of confidence in this whole setup with the Google guy who has been handling my case and asked when I was going to actually hear anything . You see, the opt out option is not a ‘right’ or an immediate thing – it is a ‘REQUEST’.”

    Jon claims a Google employee told him:

    Hi Jon,

    I spoke with the PM responsible for this and he re-iterated the following:

    »Submitting this form is not a guarantee that your campaigns will be opted
    out of social features.” This is clearly stated on the submission form
    itself.«

    If his request were to be granted then you would be contacted as also
    explicitly stated on the form.

    >From the form: “We will review these requests and may contact you at the
    e-mail address provided.” – notice it says may, not will.

    “So you see I have only managed to get on the waiting lists to be ‘CONSIDERED’ for opt out, and apparently I can only be sure that I will be contacted if my ‘REQUEST IS GRANTED’,” Jon says. “May I reiterate here that I am ‘requesting’ the right to decide how my advertising revenue is spent. I know my customers and I believe that the +1 network will deliver only what I get for free right now but at a price.”

    “I am not against +1 or its incorporation into AdWords, but I am really annoyed that Google has first of all opted me in by default, then provided me with a buggy opt out mechanism that takes two weeks to fix, and then tells me as if a royal speaking to a subject that what I consider to be a ‘DEMAND’ is actually a ‘REQUEST’, and that I ‘MAY’ be contacted if they decide to ‘GRANT’ me the right to decide how my money is spent.”

    What do you think of Jon’s story? Should opting out of this feature be a right or is it simply Google’s right to handle this feature of its product how it sees fit? Tell us what you think in the comments.

  • AdWords Express (Formerly Boost) Launched for U.S. Businesses

    Google announced the launch of AdWords Express, which was tested with a small number of local businesses under the name Boost last fall.

    The product is aimed at local businesses who aren’t already using AdWords. “AdWords Express helps potential customers find your website or Place page, and gives you a quick and straightforward way to connect with them and grow your business,” explains AdWords Express Product Mangager Kiley McEvoy. “You simply provide some basic business information, create your ad, and your campaign is ready to go.”

    “After you sign up, the campaign will be automatically managed for you,” continues McEvoy. “AdWords Express will figure out which searches should trigger your ad to appear and displays it when these searches happen. Your ad will be shown in the Ads section of search results pages—on the top or right hand side—and in Google Maps with a distinctive blue pin. Customers can see your ad whether they’re searching on laptops or mobile phones.”

    AdWords Express – a fast/simple way for local businesses to start advertising online in <5 minutes http://t.co/PbDIcRQ 21 minutes ago via web · powered by @socialditto

    According to the company, AdWords Express automatically optimizes ads to get the most out of the campaign and the budget.

    To use the product, the only thing you need is a mailing address, which you can make private. You don’t even need a website, as your Google Place Page can serve as your landing page.

  • Is Your Paid Search Campaign Cannibalizing Your Organic Clicks?

    Is Your Paid Search Campaign Cannibalizing Your Organic Clicks?

    In case you’re wondering if your paid campaigns are cannibalizing clicks from your organic search results, the answer is: not so much. That is If you take Google’s word for it anyway.

    Google says its statisticians have run over 400 studies on accounts with paused paid search campaigns to gain some insight into how paid search affects organic clicks for websites.

    “In what we call ‘Search Ads Pause Studies’, our group of researchers observed organic click volume in the absence of search ads,” Google’s Quantitative Management team said in a post on the Google Research Blog. “Then they built a statistical model to predict the click volume for given levels of ad spend using spend and organic impression volume as predictors. These models generated estimates for the incremental clicks attributable to search ads (IAC), or in other words, the percentage of paid clicks that are not made up for by organic clicks when search ads are paused.”

    “The results were surprising,” the team added. “On average, the incremental ad clicks percentage across verticals is 89%. This means that a full 89% of the traffic generated by search ads is not replaced by organic clicks when ads are paused. This number was consistently high across verticals.”

    Hmm. Sounds like you should really be spending money paying for Google ads…at least according to Google.

    David X. Chan, Yuan Yuan, Jim Koehler, and Deepak Kumar explain in the report:

    In order to determine the incremental clicks related to search advertising, we quantify the impact pausing search ad spend has on total clicks. Indirect navigation to the advertiser site is not considered. Each study produces an estimate of the incremental clicks attributed to search advertising for an advertiser. To make comparison across multiple studies easier, we express the incremental clicks as a percentage of the change in paid clicks. This metric is labeled \Incremental Ad Clicks”, or \IAC” for short.

    IAC represents the percentage of paid clicks that are not made up for by organic clicks when ads are paused. Conversely, when the campaign is restarted, the IAC represents the fraction of paid clicks that are incremental. Since we do not assume a positive interaction between paid and organic search in our analysis, the IAC estimate is bounded at 100%.

    The team does acknowledge that it has not conducted enough studies to determine the impact of seasonality on the results.

    The full report can be read here (pdf).

  • Should Google Display Click Counts on Ads?

    Should Google Display Click Counts on Ads?

    Google is testing an AdWords feature that displays how many clicks an ad has received for a particular advertiser. It’s unclear how widespread the testing is, and whether or not Google will actually turn this into an available feature on a broad scale.

    Nor do we know, if Google does make this widely available, whether it will be standard or optional for the advertiser. Affiliate marketer Vinny O’Hare was able to capture a screenshot (hat tip: Search Engine Land):

    Ads Display click counts

    “I was up late watching tv when I saw a commercial for the Oreck air purifier and since I didn’t want to sit there for a half hour to learn the price I went to Google to see what they are going for,” writes O’Hare. “I was surprised to see the amount of clicks the advertisers has mixed in with the PPC ads on the results page. Knowing this can’t be a normal thing I took a screen shot of it. Click on the image to see it in full size. I am not sure Google wants to put out this info to everyone. I did a few more searches and it was on a few other searches but not many.  It does help people doing ppc to see what their competition is actually doing.”

    David Iwanow, co-author of O’Reilly’s Google Advertising Tools, commented, “The issue with any of this is that what is based on… is it local data, is it search data, is it ppc data, is it data from the beginning of time or just this month? The problem with any deployment like this is that it’s another black box that you have to try and explain to a client or deal with as an advertiser because you started a new campaign and people aren’t clicking on your ads because it shows you only have ever had 10 clicks…It’s another element that is going to potentially put advertisers in a box and make them weigh up the options of chasing a higher number again…. ie PageRank v3.”

    There’s some interesting discussion going on about the feature in the WebmasterWorld forum. User “Tropical Island” writes:

    I don’t know that I want my competitors knowing how many clicks I’ve been getting or how many I’ve paid for over the years.

    I definitely think that it would encourage buyers to click on heavily clicked on ads. There is a reliability factor there as well.

    LucidSW wonders if this could be some sort of extension to the +1 button. Google is using the +1 button on ads. While not the same as clicks, it would have a similar (perhaps not entirely the same) impact on ad clickability, one would think. If a large number of clicks are registered, some users might be more inclined to check it out for themselves.

    LucidSW also makes the point that competitors knowing the number of clicks might be a “small price to pay” for getting more clicks.

    In the thread, there is also a running theme that some users don’t understand that these ads are actually ads, and may assume that they’re regular search results, making the regular results appear less valuable, because they don’t display large numbers of clicks. Everybody in the thread so far seems to be in agreement on this, though personally, I have a hard time believing that this is the case for too many users, especially considering that they’re clearly marked with the word “ads.” Furthermore, the display in the new ads reads, “x clicks for this advertiser.”

    O’Hare noted that he saw different things for the same keyword in Firefox and Chrome.

    What do you think of the feature? Should Google make this widely available? Mandatory or optional? Tell us what you think.

  • Microsoft adCenter Getting Some New Local Features

    Microsoft adCenter Getting Some New Local Features

    Microsoft adCenter plans to launch new local features for Bing in the U.S. aimed at helping businesses reach local audiences. These include radius targeting for search ads, new local search ad attributes, and “Bing VIsion”.

    “These new mobile local ad offerings build off of the momentum generated from the recent Bing Business Portal and Bing Mobile Deals announcements,” says Microsoft’s Dennis Glavin.

    The Radius Targeting will let advertisers target a specific segment within a 5-100 mile radius of the address displayed in the ad copy.

    The new attributes let advertisers define certain things in their ad, such as the merchant’s address or phone number. “Those attributes will be served to local queries and within advertisements, both on the PC and mobile,” says Glavin. “Local Ad Attributes will begin rolling out in adCenter in the second half of the calendar year, depending upon publisher and mobile device.”

    “Bing Vision taps into the idea that once a customer is inside a store, the brand’s goal is to get them to ‘marry’ its product,” he says. “Bing Vision utilizes the camera on a customer’s smartphone to provide the customer with additional product information, reviews and prices. The system is easy: all a customer has to do is take a photo of the product and Bing Vision will detect the text, QR Scanner or MS Tag, returning the product results – helping the customer further engage and hopefully purchase the product.”

    As far as scannable codes go, WebProNews recently spoke with Mike Wehrs, former Chief of the Mobile Marketing Association (and a Microsoft Vet), who now runs ScanBuy. He brought up some good point about using open formats vs. proprietary formats (like Microsoft’s Tag) Watch the interview:

    Bing Vision is already available on the Bing iPhone app, and the company says it will be available on other platforms later this year.

  • Is Search Advertising the Worst Form of Advertising?

    Is Search Advertising the Worst Form of Advertising?

    What is the best form of advertising? Not search, according to a report published this week. In fact, Josh Shatkin-Margolis of AdAge goes so far as to call search the “worst form of advertising”.

    Do you agree? Tell us what you think.

    “Search-engine marketing (SEM) is the worst form of advertising,” he writes. “Sure, it’s able to get in front of the right audience, but who is really being persuaded by 130 characters of text split across four lines with no call to action? Giving SEM credit for being the form of advertising that drives billions of dollars in sales is like giving the checkout person at a supermarket credit for all the food sales annually. The checkout person does not persuade the shopper to buy Coke instead of Pepsi, and neither do text ads.”

    “I’m not saying SEM lacks value,” he adds. “Placing your text listings in search engines, comparison shopping engines and other places users seek out does remind your customers: Oh, right, I remember them. They are who I was looking for.’ But, let’s be clear, SEM is only part of the equation, as it is not persuading users to chose you over your competitors.”

    He goes on to discuss search retargeting with display ads, making some very valid points, based on the notion that search is indeed the “best form of targeting”.

    Google Ads

    We do know that SEO isn’t getting any easier.

    There are certainly a lot more options for businesses to get in front of Internet users than there were when search advertising began to take off – namely social media marketing and direct advertising in social networks (Facebook).

    Facebook of course has a very highly targeted approach to advertising, as it serves users ads based upon information from their profiles. Still, the ads have seen plenty of criticism over relevance. Of course it is still the advertiser that picks the categories they want to target.

    Email marketing is still considered to be one of the most effective ways to reach customers and get them to convert. In fact, you might say email marketing is hotter than its been in years, with the rise of daily deal services like Groupon, Google Offers, etc. Let’s not forget that these services rely heavily on email.

    Search has always been an attractive way to reach people, however, as you’re getting to the consumer right as they’re looking to buy, or at least researching a purchase. That’s why search will always be important (both SEO and Paid), even if consumers become less dependent on it for more online activities and information discovery.

    SEO vs PPC is a classic debate. Which one is better? About a year and a half ago, we covered a session at Search Engine Strategies Chicago, where some top search experts discussed just that. Christine Churchill pointed to a study about conversion rates, finding that paid search came out ahead of SEO (just barely), but that it also came out ahead in average order value and average time on site. She also listed the following as advantages of search advertising:

    – Gives immediate online presence
    – Have a new site? Have ads in an hour
    – Start getting ROI sooner
    – No ramp up time
    – Great for seasonal items or time sensitive promotions
    – Great for testing
    – Easily test effectiveness of new marketing message or site design change
    – Quickly gather feedback
    – Regulate traffic volume
    – Sales pipeline empty? Use PPC to push traffic
    – Overloaded? Pause campaigns or cut back spend
    – Have limited sales season? Saturate market while demand is high

    I’ll add another advantage. Paid search ads are not subject to Google’s algorithm, which changes daily – sometimes very drastically (see Panda update).

    There is plenty of change in the search advertising landscape as well. Google is frequently making adjustments to ads. Just this week, they launched instant previews on ads (which could actually save you money).

    We asked our Facebook fans if they think search advertising is the best form of advertising or the worst. The majority of responses said “best”. Join the conversation below.

    WebProNewsDo you think search is the best or worst form of advertising?

    Do you think search advertising is the worst form of advertising? Share your thoughts.

  • Google AdWords Instant Previews Could Save You Some Money

    Google AdWords Instant Previews Could Save You Some Money

    Google has launched Instant Previews on AdWords ads.

    You may recall when Google launched Instant Previews for search results. These let the user click the little magnifying glass to get a visual preview of what the site will look like before they click on the result itself. The whole thing really made it clear that having an attractive design could only benefit you in the Google user interface.

    Now the same thing applies to your ads’ landing pages.

    “Now, we’re bringing the same benefit to ads with Instant Previews for Ads,” writes Google’s Dan Friedman on the Inside AdWords blog. “Starting today [last night, actually], the Instant Previews icon will appear next to ads on Google.com allowing users to preview the ad’s landing page. With Instant Previews, your customers are able to quickly preview a page to see if its content matches what they’re searching for.”

    “By allowing potential customers to preview your site before they arrive, Instant Previews helps you get even more highly-qualified traffic to your site,” he adds. “Even better, Instant Preview clicks are free of charge — you’re only charged if a user clicks through to your actual landing page.”

    Landing pages are obviously very important to the conversion process, so if you didn’t have an effective landing page to begin with, you weren’t going to have much luck in your search marketing. The Instant Previews should only serve to emphasize that very fact.

    I would like to see some data from Google on how often people actually click for instant previews. Personally, I rarely do. It’s just an extra step. I can just as easily see the page by clicking on the result once I get there (and I don’t know how up-to-date the preview actually is). I can’t speak for the average user though. I’m sure some people are clicking on them.

    If you’re an advertiser, and you don’t like the idea of the instant previews, there’s not a whole lot you can do it about it. It’s not an optional feature. It’s just how it is now. ” Instant Previews are an integral part of the AdWords search and ads experience for users and advertisers,” Google says.

    In case you’re wondering, Google will not charge you if someone clicks a preview, so that’s certainly a positive. It could actually save you some money in the long run.

    The previews do not affect quality score in any way. That said, Google does say it will respect robots.txt if you’ve explicitly excluded AdsBot-Google. “However, this will have significant impact on your Quality Score as we’ll no longer be able to assess your landing page quality,” the company says.

    “The nosnippet’ tag relates only to organic web search,” Google adds. “We’ll continue to show Instant Previews on ads even if the nosnippet tag is present on the ad’s landing page.”

    The feature is already rolling out in the U.S. Google says it will roll it out internationally over the coming weeks.

  • Irrelevant Keywords Can Be Costly

    Irrelevant Keywords Can Be Costly

    Some Google AdWords advertisers are not pleased with what they are finding in Google’s Search Query Performance reports for their campaigns. These reports show advertisers what keyword queries are surfacing their ads, and some are finding some of these keywords questionable. 

    Are you losing money on clicks from questionable keywords? Let us know.

    You might think that an ad impression is an ad impression, but when you’re charged by the click, you want the clicks to come from people who are likely to buy what you’re selling, considering that you are paying Google for each click. 

    A Wall Street Journal piece has put the spotlight on some of these advertisers, including a New York dentist who claims irrelevant keywords have cost him nearly $3,000 over the last year or so. The problem allegedly stems from Google’s session-based broad match feature, which shows ads to users not only for a single query, but also for subsequent queries in the users same search session. 

    Google explains the feature in the AdWords Help Center:

    "When determining which ads to show on a Google search result page, the AdWords system evaluates some of the user’s previous queries during their search session as well as the current search query. If the system detects a relationship, it will show ads related to these other queries, too." 

    "The system considers the previous queries in order to better understand the intent of the user’s current query. The added information allows the system to deliver more relevant ads."

    "This feature is an enhancement of broad match. It works by generating similar terms for each search query based on the content of the current query and, if deemed relevant, the previous queries in a user’s search session. Your ad will potentially show if one of your broad-matched keywords matches any of these similar terms."
     
    Sounds good in theory, but the advertisers complaining appear to disagree with what Google is considering to be relevant. The dentist from the WSJ story cited "penis enlargement" and "[Chinese characters] in Chinatown" as examples – not exactly dentist-related. The story also cites a plastic surgeon, who counted "olivia newton john photos" among questionable keywords. 

    The WSJ spoke with Google’s Nick Fox:

    Nick Fox of Google Explains Session-based broad matchMr. Fox acknowledged there are "edge" cases in which search queries "does not appear to be relevant to the ads, but the context of previous queries indicated that the user would have a strong interest in that advertisers’ ad." In addition, he said, "a user must be interested enough in an ad to want to click on it." He said a very small percentage of ad clicks are session-based and that advertisers can limit the scope of their campaign to halt session-based clicks.

    Google’s Mr. Fox said: "It has to be the case that the users, in the very recent history, searched for terms he’s advertising on."

    It’s worth noting that Google says that whenever an ad is served based on the associated keyword’s relevance to the previous search queries, the ad’s performance has no effect on that keyword’s Quality Score.

    It’s also worth noting that not everyone is unhappy with the session-based clicks. Jordan McClements, commenting on a Clixmarketing post on session-based broad match says, "If you are in a niche where there is not much search traffic, and a new client/sale is worth a lot of money to you then it is probably a good idea to keep all your ‘broad’ options open."

    John Lee, who wrote that post, says, "I want advertisers to be aware that in the case of session-based broad match – you can’t turn it off. My recommendation is to remain vigilant in reporting, primarily with Search Query Reports to ensure that the session-based query matches that do come through are relevant. If they aren’t, roll that knowledge (and those queries) into your negative keyword lists."

    Probably good advice. 

    Perhaps the real question is how much of the problem is Google and how much is the advertiser? 

    Speaking of negative keywords, Google actually just released a new feature this week to manage negative keywords across multiple campaigns with negative keyword lists. 

    Have you wasted money on irrelevant session-based clicks? Comment here.

  • Yahoo-to-Microsoft Ad Transition Period Drawing to a Close

    The deadline for Yahoo Search Marketing advertisers to transition their campaigns to Microsoft’s adCenter is approaching. You’ve had ample time to do, but there are no doubt some procrastinators out there. 

    "Given what a busy time of year this is for everyone, both personally and professionally, you may have the feeling that there’s something you’re supposed to do, but haven’t yet. Did you forget something?" asks Microsoft’s Ricky Poole. 

    "With all of the holiday hustle and bustle, I wanted to take a minute to remind any of you in the US and Canada who may still have campaigns in Yahoo! Search Marketing that the transition tool will be closing on January 5, 2011," he adds. "If you have not yet transitioned your PPC accounts from Yahoo! to adCenter, after January 5th you will need to do so manually through exporting and importing your campaigns."

    Yahoo/MIcrosoft transition period coming to end

    Yahoo and Microsoft completed the search transition in the U.S. and Canada in October. Microsoft even extended its adCenter support hours during the transition. 

    If you still have questions about the transition, you should be able to find your answers here

  • Common Mistakes in Enterprise Pay Per Click

    In another article we looked at large scale SEO with Bill Hunt. We also sat down with Eric Enge of Stone Temple Consulting at PubCon, who talked about enterprise PPC. 

    "There’s some things that change when you get to a very large account, whether it’s greater than 50k a month spend or greater than 100k a month spend, you know, whatever it may be," he tells us. "The campaigns tend to get very complex. You are going to have a very competitive environment. You’re going to have a need for some sort of bid management tool."

    "Those tools aren’t enough," he adds. "You can’t just throw the tool in place, set it, and forget it. It doesn’t work that way. It requires a lot of work on top of that."

    There are plenty of mistakes and misconceptions about enterprise PPC going around, and that means a lot of missed opportunities.  "People don’t realize the way bid management tools work," says Enge. "They use algorithms (that’s probably fairly obvious) to do what they do, and if you think of like a single keyword that’s getting ten conversions a day, it’s pretty easy to measure how much you’re spending and whether you’re making money on it based on what you’re bidding."

    "If you want to say you want an ROI of 200%…it goes and does it and you’ll be really close, but in my view, most of your keywords aren’t going to have enough data by themselves and smart solutions…do portfolio management to group them so they can treat groups of keywords as an entity and get something that’s manageable, but even after you’re done with all that, in my own estimate (and it’s not scientific, it’s really just kind of a gut feel thing) is if you go into your campaign and fish around, probably 30% of every bid you look at will be wrong," continues Enge. "It’s a statistical game, but as it turns out, if your goal is to have 200% ROI for your whole campaign, it will get you close to that."

    "You’ve got to be prepared though for the fact that a lot of things will be out of whack," he warns. "And how you can help that and how you can drive it in a variety of ways…is by using human input. You can actually see things, and you can provide guidelines, so a very simple one is implementing negative keywords, which is a fairly obvious thing to do in pay per click, but a lot of people don’t do it."

    "It’s really straightforward to do," he points out. "You just have to go into your account, and see which search queries are generating clicks, and you can look at it without any trouble – very quickly be able to recognize things that are generating volume of clicks, and your chances of getting conversion are bupkis."

    "Ad optimization is another really big area that people overlook," he says. "What they have to get through their brain is…you have a bunch of smart people sitting in a room, they figure out what the ad is…you put it up…the chances that you picked the best ad…zero. The way you work on that is you test it."

    That one might seem obvious too, but a lot of people just don’t do it. Testing can make a world of difference in just about every facet of marketing.

  • Reducing the Yahoo-to-adCenter Campaign Friction

    As you may know, the Yahoo and Microsoft advertising transition is complete. Yahoo and Microsoft paid search advertisers must use adCenter to manage their campaigns. But how smooth has the transition been for advertisers? 

    WebProNews took a few moments to talk about the transition with PPC expert Christine Churchill of Key Relevance at PubCon in Las Vegas. "One of the things that we’ve done to help clients move and transition over to the adCenter…because a lot of them start with Google, and they get their sites optimized and their campaigns optimized in Google because there’s some great tools and the user interface is pretty well established," she says.  

    "adCenter is a much newer system even though it’s been out for several years, it still has a few little glitches," she continues. "And one thing that you can do if you’re a business owner, and you’re running your own account…there’s a nice litte free downloadable tool that Google has – the AdWords Editor – something you can do is download your campaigns – your account – into the AdWords Editor and then export it into a spreadsheet and do some tweaking. It’s not a straight transfer into the adCenter, but you can use that as a transition tool. It really helps a lot of businesses."

    "Some of the areas you’re going to have to transition and tweak is your negative keywords, your geo-targeting, and things like that, so it’s not perfect, but it gets the bulk of the transition done for you, so you don’t have to do it all – all that GUI interface of typing things in, which is an absolute nightmare, [and] very repetitive process, so that will save people a lot of time," adds Churchill. 

    When asked if it seems like advertisers seem to prefer the combination of Yahoo and Microsoft to the separate entities, she says, "I think it varies on the advertiser. I think it’s still very new, so I think anything they say right now…give it a few months. Let some of the initial bugs work out and meanwhile keep advertising on Google, but don’t give up on adCenter. I think that it’ll prove in the long term to be a beneficial thing, because there’s another opportunity [to] get in front of potential customers, so I see it as a good thing long term." 

    WebProNews also spoke with David Roth, Yahoo’s own director of search marketing, who obviously offers a slightly different perspective on the transition, given that he not only works for Yahoo, but does paid search marketing for the company himself. 

    "Now, for me, I’ve got kind of an unusual view on this because I am not only an advertiser, but Yahoo’s also a publisher, so we transitioned all of our advertising like everybody did," said Roth. "So now we’re using adCenter to manage our Yahoo and our Bing buy, but we also monetize search results all over Yahoo, and so we transitioned in two different ways. So for me it was really interesting to see how metrics shift, you know, as the market place shifts, and now all the work that we have to do to try to re-optimize our campaigns and adjust to how the new ecosystem works, as opposed to the old one."

    "The thing that I noticed mostly, and [these are] kind of some basic principles or best practices, that one of the things I thought that we as advertisers could’ve done better, was to be more aggressive with what we were doing on adCenter, because we do want to make sure that all that traffic is shifting over there, and I think that when we went into it, we thought, ‘well, we’ll start with our best keywords. We’ll start with our top performers,’ but what we realized very quickly was that we really needed to move everything over there, and we needed to be as aggressive as possible in growing out our adCenter campaigns and keywords and ad groups, because we needed that in order to try to preserve the level of quantity and quality of traffic that we were getting previously," said Roth.

    Yahoo and Microsoft have a detailed transition checklist for advertisers, which can be found here

    Are you an advertiser? Tell us how the transition has worked out for you.