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Tag: Jonathan Prince

  • Slack Tweaks Connect DM to Prevent Harassment

    Slack Tweaks Connect DM to Prevent Harassment

    Just hours after rolling out its new Connect DM feature, Slack has made a significant change to it in order to prevent harassment.

    Connect DM is a new feature that allows Slack users to direct message any other user, regardless of what company or channel they belong to. The feature helps Slack better compete with Microsoft Teams, as well as other messaging services, such as WhatsApp, iMessage and regular text messages.

    Unfortunately, the way Slack rolled the feature out made it possible for users to abuse it, thanks to the ability to customize the invitation message sent as part of a DM invite. Since the message could be customized, a malicious individual could write anything they wanted, using it as a form of harassment. To make matters worse, unlike traditional email, there was no way to opt-out, block or filter the messages since they came from an official Slack address.

    Slack has now removed the ability to customize the messages, and acknowledged its misstep with the rollout.

    “After rolling out Slack Connect DMs this morning, we received valuable feedback from our users about how email invitations to use the feature could potentially be used to send abusive or harassing messages. We are taking immediate steps to prevent this kind of abuse, beginning today with the removal of the ability to customize a message when a user invites someone to Slack Connect DMs,” Jonathan Prince, the company’s vice president of communications and policy, told The Verge.

    “Slack Connect’s security features and robust administrative controls are a core part of its value both for individual users and their organizations. We made a mistake in this initial roll-out that is inconsistent with our goals for the product and the typical experience of Slack Connect usage. As always, we are grateful to everyone who spoke up, and we are committed to fixing this issue.”

  • Slack Files Complaint Against Microsoft With EU

    Slack Files Complaint Against Microsoft With EU

    Slack has filed a complaint against Microsoft with the EU, claiming the company is engaging in anti-competitive practices with Teams.

    Slack and Teams have been locked in a bitter battle over the corporate messaging market. While Microsoft’s app has far surpassed Slack, in terms of users, Slack has continued to rack up some impressive contracts. In particular, Slack has become a popular choice among companies that compete with Microsoft and don’t want to rely on one of their competitors for their communication.

    Now Slack has upped the ante even more, filing a complaint with the EU. In particular, Slack is claiming that Microsoft is unfairly tying Teams to Office.

    “We’re confident that we win on the merits of our product, but we can’t ignore illegal behavior that deprives customers of access to the tools and solutions they want,” said Jonathan Prince, Vice President of Communications and Policy at Slack. “Slack threatens Microsoft’s hold on business email, the cornerstone of Office, which means Slack threatens Microsoft’s lock on enterprise software.”

    Microsoft should be concerned by this complaint, as it is similar to the complaint that was successfully used in Microsoft’s antitrust case in 2001. To make matters worse for the company, the EU is currently scrutinizing numerous US companies for anti-competitive practices. All of this means that Microsoft may find itself in an unfavorable climate should Slack’s complaint move forward.