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Tag: ISPs

  • Google Takes Fiber To Public Housing

    Google announced that it will bring gigabit Internet service to residents in all public housing properties that it connects with Google Fiber. This is launching with the Housing Authority of Kansas City at West Bluff.

    This is the first property to get gigabit Internet as a part of the program and wires 100 homes with Fiber. Families that live there can sign up now.

    “And through local ConnectHome partners, such as Connecting for Good and Surplus Exchange, they’ll also be able to purchase discounted devices and learn new computer skills,” says Google Fiber Vice President Dennis Kish. “Across Kansas City, we’re working with local affordable housing providers to connect up to nine properties, reaching more than 1,300 families in the metro area.”

    “Looking forward, we plan to bring gigabit Internet to select affordable housing in all of our Fiber cities,” Kish adds. “We’re working with local providers to identify which properties we’ll connect across these markets, and we’ll have more to share as we bring Google Fiber to these cities. Finally, inspired by the early success of our work with the Housing Authority for the City of Austin, we’ll be complementing this $0/month Internet service by working with local partners to make new investments in computer labs and digital literacy classes so residents learn the skills they need to get online.”

    As the company notes, the U.S. has some of the most expensive broadband in the world despite lagging speeds, making it difficult for low income families to get online.

  • Netflix ISP Speed Rankings For October

    Netflix ISP Speed Rankings For October

    Netflix just released its monthly update on Internet service provider speed data, ranking the top ISPs in terms of speed for its streaming service. This reflects the month of October.

    Here in the United States, Verizon FiOS held on to the top spot while Comcast climbed up two spots to number 6 with an average speed of 3.61 megabits per second. That’s up from 3.52 Mbps a month ago.

    Here are the rankings for the U.S. and Canada.

    “Mexico’s Telecable continued to decline, falling two places to seventh with an average speed of 2.91 Mbps, down from 3.04 Mbps last month,” said Anne Marie Squeo. “The provider’s speeds have been declining since May.”

    “In Ireland, Eircom has reached No. 2 with an average speed of 3.11 Mbps, up from 3.08 Mbps last month,” she added. “UPC fell one spot in the ranking to 3.10 Mbps from 3.20 Mbps in September.

    You can get a look at all the rankings here. Next month, Netflix will add data from Spain, Portugal and Italy where it launched last month.

    Images via Netflix

  • Internet Providers Probed Over Broadband Speeds

    Are you really getting the internet speed you think you’re getting?

    Three internet service providers – Verizon, Cablevision, and Time Warner Cable – have received a letter from New York Attorney General Eric Schneiderman asking them to provide any and all documents they have on “disclosures they have made to customers, as well as copies of any testing they may have done to study their Internet speeds.”

    Reuters reports that the AG is looking into whether these ISPs are pulling one over on customers, by saying they’re providing one speed while actually providing significantly slower broadband.

    “New Yorkers deserve the Internet speeds they pay for. But, it turns out, many of us may be paying for one thing, and getting another,” said Schneiderman.

    All three ISPs have provided statements, and they all deny any malfeasance.

    Time Warner Cable: “We’re confident that we provide our customers the speeds and services we promise them and look forward to working with the AG to resolve this matter.”

    Cablevision: “[Our service] consistently surpasses advertised broadband speeds, including in FCC and internal tests. We are happy to provide any necessary performance information to the Attorney General as we do to our customers.”

    Verizon: “[We’re] confident in the robust and reliable Internet speeds it delivers to subscribers. We look forward to working cooperatively with the Attorney General’s office.”

    A recent study by the European Commission found that while US ISPs may offer slower connections that their European counterparts, they’re often more honest about providing what they advertise.

    Image via Alan Levine, Flickr Creative Commons

  • Bernie Sanders, Elizabeth Warren, and Others Demand Specific Privacy Rules for ISPs

    Bernie Sanders, Elizabeth Warren, and Others Demand Specific Privacy Rules for ISPs

    In order to obtain the necessary services that the country’s various internet service providers offer, Americans must give up a lot of personal information. And what those companies do with said information should be a concern of every single American.

    Bernie Sanders, Elizabeth Warren, and seven other Senators have asked the FCC to implement some specific rules concerning how broadband providers deal with user information and privacy.

    The rules govern transparency, customer consent, and data security.

    The nine Senators – Ed Markey, Richard Blumenthal, Al Franken, Patrick Leahy, Ron Wyden, Bernie Sanders, Jeff Merkley, Cory Booker, and Elizabeth Warren – praise the FCC for their reclassification of boradband as a telecommunications service in February and choosing to “extend the duty to protect the privacy of information that ISPs collect about their customers because of the carrier-customer relationship.”

    But the Senators have some specific privacy rules they want considered:

    “We call on the Commission to adopt a comprehensive definition of Customer Proprietary Network Information as it pertains to broadband. Every click consumers make online paints a detailed pictures of their personal and professional lives. Accordingly, ISPs should be prohibited from sharing this information without user consent,” reads a letter addressed to the FCC. “Data pertaining to internet usage, online activity, and broadband service payments should be included in the FCC’s definition of CPNI.

    The Senators also call for added transparency rules, saying “ISPs should accurately outline data collection policies in standardized model forms – adopted by the Commission with prior input by stakeholders – that are easy for consumers to access, read, and understand.”

    One suggested rule involves notification of data breaches.

    “If a network of database is breached in a manner that could compromise the consumer’s privacy or cause the consumer harm, ISPs must notify consumers about the breach and any actions that consumers could take to mitigate potential harm from the breach.

    The senators also call for “clear, user-friendly” complaint processes.

    This is not the first time this contingent of the Senate has written the FCC on matters of broadband. A dew months ago, this same crew wrote the FCC urging a swift death for the Comcast/Time Warner deal.

    Image via Mredden, Wikimedia Commons

  • Did The FCC Get Net Neutrality Right?

    Did The FCC Get Net Neutrality Right?

    As you may have heard, the FCC announced that it has set rules on net neutrality and an open Internet, which it says “will protect free expression and innovation on the Internet and promote investment in the nation’s broadband networks.”

    Do you think they got it right or do there need to be changes? Let us know what you think.

    Back in November, President Obama urged the FCC to reclassify Internet service under Title II of the Telecommunications Act, which would make it a utility, and the FCC has done so. Broadband is considered a telecommunications service, and providers are to be regulated.

    The FCC says in its announcement:

    The FCC has long been committed to protecting and promoting an Internet that nurtures freedom of speech and expression, supports innovation and commerce, and incentivizes expansion and investment by America’s broadband providers. But the agency’s attempts to implement enforceable, sustainable rules to protect the Open Internet have been twice struck down by the courts.

    Today, the Commission—once and for all—enacts strong, sustainable rules, grounded in multiple sources of legal authority, to ensure that Americans reap the economic, social, and civic benefits of an Open Internet today and into the future. These new rules are guided by three principles: America’s broadband networks must be fast, fair and open—principles shared by the overwhelming majority of the nearly 4 million commenters who participated in the FCC’s Open Internet proceeding.

    Absent action by the FCC, Internet openness is at risk, as recognized by the very court that struck down the FCC’s 2010 Open Internet rules last year in Verizon v. FCC.

    Broadband providers have economic incentives that “represent a threat to Internet openness and could act in ways that would ultimately inhibit the speed and extent of future broadband deployment,” as affirmed by the U.S. Court of Appeals for the District of Columbia. The court upheld the Commission’s finding that Internet openness drives a “virtuous cycle” in which innovations at the edges of the network enhance consumer demand, leading to expanded investments in broadband infrastructure that, in turn, spark new innovations at the edge.

    However, the court observed that nearly 15 years ago, the Commission constrained its ability to protect against threats to the open Internet by a regulatory classification of broadband that precluded use of statutory protections that historically ensured the openness of telephone networks. The Order finds that the nature of broadband Internet access service has not only changed since that initial classification decision, but that broadband providers have even more incentives to interfere with Internet openness today. To respond to this changed landscape, the new Open Internet Order restores the FCC’s legal authority to fully address threats to openness on today’s networks by following a template for sustainability laid out in the D.C. Circuit Opinion itself, including reclassification of broadband Internet access as a telecommunications service under Title II of the Communications Act.

    With a firm legal foundation established, the Order sets three “bright-line” rules of the road for behavior known to harm the Open Internet, adopts an additional, flexible standard to future-proof Internet openness rules, and protects mobile broadband users with the full array of Open Internet rules. It does so while preserving incentives for investment and innovation by broadband providers by affording them an even more tailored version of the light-touch regulatory treatment that fostered tremendous growth in the mobile wireless industry.

    The new rules apply to both fixed and mobile broadband, and prohibit broadband providers from blocking access to legal content, apps, services, or non-harmful devices. They also prohibit providers from impairing or degrading lawful internet traffic on the basis of content, apps, services, or non-harmful devices. Providers may not favor some lawful Internet traffic over other lawful Internet traffic “in exchange for consideration of any kind”. In other words, no fast lanes. ISPs are banned from prioritizing content and services of affiliates.

    You can find the full announcement here (PDF).

    The matter is far from settled. Republicans in Congress have reportedly proposed legislation to throw out the Title II restrictions on providers.

    Here’s what people are saying on Twitter:




    Naturally, plenty of companies are weighing in with their comments. Here are Verizon’s:

    If you click the link for the “translated’ version, you’re taken to a news release dated for 1934 in a font that looks like this:

    You get the idea.

    AT&T Senior Executive Vice President Jim Cicconi said:

    To be sure, one must have principles and a philosophy of government’s proper role. But a democracy cannot function when either side lapses into rigidity. Or worse, when political advantage becomes more important than the nation’s best interest.

    In our little world, and in my decades of interaction with it, I’ve felt, and still feel, that the FCC has tried to stay focused on solving problems and avoided turning issues into dogma. Every chairman in my memory, including the current one, has faced political stampedes of one sort or another. Yet the agency has always tried to find a middle ground and a consensus win. They’ve understood that a win, unlike a fight, is the product of reaching out to both sides, and working in a bipartisan way to find a solution. A win is the product of compromise, thoughtful policy, and a genuine desire to find the answer to a complex set of issues.

    We had such a situation – and a bipartisan win – in the 2010 net neutrality rule. Unfortunately, this was undone by a court decision, facing us with the same situation a second time. Today, an Administration and an FCC that appeared headed toward another bipartisan win on net neutrality were driven instead to a partisan fight. The 3-2 FCC vote, along party lines, for sweeping new regulation of the Internet, is a rejection of the compromise win and an embrace, however reluctant, of the political fight. It’s unfortunate that this single issue, more than any other, has over the course of ten years caused a divisive spirit to spread to an agency that has long sought unanimity on significant long term issues, and generally found it. A 5-0 decision doesn’t leave a lot of room for either side to continue the argument, while a 3-2 decision, particularly on issues of such broad scope, is an invitation to revisiting the decision, over and over and over.

    Full statement here.

    Sprint’s response:

    Sprint has been a leader in supporting an open Internet and commends the FCC for its hard work in arriving at a thoughtful, measured approach on this important issue. We believe balanced net neutrality rules with a light regulatory touch will benefit consumers, while fostering mobile broadband competition, investment and innovation in the United States. We look forward to reviewing the FCC order and continuing to work with policymakers to ensure consumers benefit from an open Internet.

    Here’s the latest from T-Mobile:

    Netflix, which has been a very vocal member of the debate says:

    “The net neutrality debate is about who picks winners and losers online: Internet service providers or consumers. Today, the FCC settled it: Consumers win.

    Today’s order is a meaningful step towards ensuring ISPs cannot shift bad conduct upstream to where they interconnect with content providers like Netflix. Net neutrality rules are only as strong as their weakest link, and it’s incumbent on the FCC to ensure these interconnection points aren’t used to end-run the principles of an open Internet.

    Given the lack of competition among broadband providers, today’s other FCC decision preventing regulations that thwart local investment in new broadband infrastructure also is an important step toward ensuring greater consumer choice. These actions kick off a new era that puts the consumer, not litigious corporate giants, at the center of competition policy.”

    The ACLU says, “This is a victory for free speech, plain and simple. Americans use the internet not just to work and play, but to discuss politics and learn about the world around them. The FCC has a critical role to play in protecting citizens’ ability to see what they want and say what they want online, without interference. Title II provides the firmest possible foundation for such protections. We are still sifting through the full details of the new rules, but the main point is that the internet, the primary place where Americans exercise their right to free expression, remains open to all voices and points of view.”

    Mozilla says, “This is an important victory for the world’s largest public resource, the open Web. Net neutrality is a key aspect of enabling innovation from everywhere, and especially from new players and unexpected places. Net neutrality allows citizens and consumers to access new innovations and judge the merit for themselves. It allows individual citizens to make decisions, without gate-keepers who decide which possibilities can become real. Today’s net neutrality rules help us protect this open and innovative potential of the Internet.”

    The FCC received over 4 million public comments over the past year, which the commission used to help “shape” its rules.

    Do you consider the FCC’s rules to be a win for the Internet? Let us know.

    Image: FCC Chairman Tom Wheeler (Wikimedia Commons)

  • FCC: Broadband Internet Must Hit 25Mbps, or ISPs Can’t Call It Broadband

    FCC: Broadband Internet Must Hit 25Mbps, or ISPs Can’t Call It Broadband

    If your ISP doesn’t provide download speeds of 25Mbps, it can no longer tell you you’re getting broadband internet.

    The Federal Communications Commission has just voted to change the definition of “broadband”, raising the minimum download speed from 4Mbps to 25Mbps and the minimum upload speed from 1Mbps to 3Mbps.

    “We are never satisfied with the status quo. We want better. We continue to push the limit, and that is notable when it comes to technology,” FCC Commissioner Mignon Clyburn said. “As consumers adopt and demand more from their platforms and devices, the need for broadband will increase, requiring robust networks to be in place in order to keep up. What is crystal clear to me is that the broadband speeds of yesteryear are woefully inadequate today and beyond.”

    As you would assume, internet service providers have vehemently opposed the new rules, as it limits the numbers of services they can pass off as “broadband” to customers. The National Cable & Telecommunications Association claims that internet customers neither need or want to pay for such speeds, and that establishing a new benchmark for what constitutes broadband is both “arbitrary and capricious”, considering the fact that the new rule is simply a definition change.

    In other words, the FCC is not forcing ISPs to offer certain speeds. What it is doing, however, is making sure companies can’t call super slow connections “broadband”.

    According to the FCC, the new rules still leave many Americans without internet that can be classified as broadband – especially those living in rural areas.

    Hopefully, this decision will push ISPs into increasing internet speeds for many Americans. Apart from that, the ruling could have a significant impact in other areas, for instance the pending Comcast/Time Warner merger.

    Image via FCC, Twitter

  • Comcast Hotspot Lawsuit Alleges Company Broke the Law with Xfinity Public WiFi Initiative

    A couple of Comcast customers are none too happy with the company’s Xfinity WiFi hotspot initiative, and have filed a class-action lawsuit against the ISP in a California district court.

    Toyer Grear and Joycelyn Harris allege Comcast is violating the Computer Fraud and Abuse Act and various other state statutes when it uses customers’ wireless routers to “generate additional, public Wi-Fi networks for its own benefit.”

    It’s not as if this is any secret. Comcast announced the program back in June of 2013. But the lawsuit takes umbrage with the manner in which Comcast rolled out the program and disputes Comcast’s claims the it doesn’t negatively affect existing customers’ security and performance.

    “Comcast is beginning to give its Xfinity Internet customers an additional “xfinitywifi” signal (or SSID) in their home that is completely separate and distinct from the family’s private and secure home WiFi signal. Offered at no additional cost to Xfinity Internet residential customers, the additional WiFi hotspots will enable friends, relatives, visitors and other Xfinity Internet customers instant, easy access to fast and reliable WiFi,” said the company when it announced the initiative.

    Comcast’s goal? To create Wi-Fi coverage blankets, and to do so with the ‘help’ of its existing customers.

    Comcast says it’s offered at no additional cost, but according to the plaintiffs, there is a real cost to customers – and it’s threefold.

    “Comcast has externalized the costs of its national Wi-Fi network onto its customers. The new wireless routers the Company issues consume vastly more electricity in order to broadcast the second, public Xfinity Wi-Fi Hotspot, which cost is born by the residential customer,” they allege.

    “Additionally, this unauthorized broadcasting of a secondary, public Wi-Fi network from the customer’s wireless router degrades the performance of the customer’s home Wi-Fi network. Finally, the unauthorized broadcasting of a secondary, public Wi-Fi network from the customer’s wireless router subjects the customer to potential security risks, in the form of enabling a stranger who wishes to access the Internet through the customer’s household router, with the customer having no option to authorize or otherwise control such use.”

    Actually, Grear and Harris have a fundamental issue with the way in which the program was thrust onto customers.

    “Comcast does not make its customers aware that, by contracting with Comcast for Internet access, the wireless routers they lease from the Company to establish their own Wi-Fi network will concurrently be used as part of Comcast’s national network of publicly accessible Xfinity Wi-Fi Hotspots,” they say in the lawsuit.

    “Accordingly, Comcast does not obtain authorization from its customers to use their routers to generate an Xfinity Wi-Fi Hotspot; rather, Comcast simply uses its customers’ Internet access, equipment, and resources for its own benefit and to its customers’ detriment, without any authorization. Indeed, Comcast’s contract with its customers is so vague that it is unclear as to whether Comcast even addresses this practice at all, much less adequately enough to be said to have obtained its customers’ authorization of this practice.”

    Comcast says that the “xfinitywifi” network and your secure home network are completely separate.

    “Your XFINITY Wireless Gateway broadcasts an additional “xfinitywifi” network signal for use with XFINITY WiFi. This creates an extension of the XFINITY WiFi network right in your home that any XFINITY Internet subscriber can use to sign in and connect. This XFINITY WiFi service is completely separate from your secure WiFi home network,” says the company.

    And the company also says that any slowdown would be minimal if anything.

    “The broadband connection to your home will be unaffected by the XFINITY WiFi feature. Your in-home WiFi network, as well as XFINITY WiFi, use shared spectrum, and as with any shared medium there can be some impact as more devices share WiFi. We have provisioned the XFINITY WiFi feature to support robust usage, and therefore, we anticipate minimal impact to the in-home WiFi network.”

    The plaintiffs aren’t buying it, however, and are seeking compensatory damages as well as “injunctive and equitable relief, including, but not limited to, enjoining Defendant from using residential customers’ wireless routers to create Xfinity Wi-Fi Hotspots without first obtaining authorization.”

    Image via Mike Mozart, Flickr Creative Commons

  • Should The Internet Be Reclassified As Obama Requests?

    Should The Internet Be Reclassified As Obama Requests?

    In an effort to protect an open Internet, President Obama announced that he’s asking the FCC to reclassify Internet service under Title II of the Telecommunications Act.

    “In plain English, I’m asking them to recognize that for most Americans, the Internet has become an essential part of everyday communication and everyday life,” he said, noting that the FCC is an independent agency, and that ultimately, it’s their decision.

    Do you agree with the President? Share your thoughts on the matter in the comments.

    “The public has already commented nearly four million times, asking the FCC to make sure that consumers – not the cable company – gets to decide which sites they use,” the President said.

    In the official statement, the President notes that this should all be extended to mobile broadband as this is increasingly how Americans are accessing the Internet.

    Earlier this year, the FCC said it was working on rules that could end up giving priority to big companies. As you may recall, most people on the Internet weren’t incredibly thrilled.

    More on Title II of the Telecommunications Act here.

    The President’s full statement is as follows:

    An open Internet is essential to the American economy, and increasingly to our very way of life. By lowering the cost of launching a new idea, igniting new political movements, and bringing communities closer together, it has been one of the most significant democratizing influences the world has ever known.

    “Net neutrality” has been built into the fabric of the Internet since its creation — but it is also a principle that we cannot take for granted. We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas. That is why today, I am asking the Federal Communications Commission (FCC) to answer the call of almost 4 million public comments, and implement the strongest possible rules to protect net neutrality.

    When I was a candidate for this office, I made clear my commitment to a free and open Internet, and my commitment remains as strong as ever. Four years ago, the FCC tried to implement rules that would protect net neutrality with little to no impact on the telecommunications companies that make important investments in our economy. After the rules were challenged, the court reviewing the rules agreed with the FCC that net neutrality was essential for preserving an environment that encourages new investment in the network, new online services and content, and everything else that makes up the Internet as we now know it. Unfortunately, the court ultimately struck down the rules — not because it disagreed with the need to protect net neutrality, but because it believed the FCC had taken the wrong legal approach.

    The FCC is an independent agency, and ultimately this decision is theirs alone. I believe the FCC should create a new set of rules protecting net neutrality and ensuring that neither the cable company nor the phone company will be able to act as a gatekeeper, restricting what you can do or see online. The rules I am asking for are simple, common-sense steps that reflect the Internet you and I use every day, and that some ISPs already observe. These bright-line rules include:

    No blocking. If a consumer requests access to a website or service, and the content is legal, your ISP should not be permitted to block it. That way, every player — not just those commercially affiliated with an ISP — gets a fair shot at your business.

    No throttling. Nor should ISPs be able to intentionally slow down some content or speed up others — through a process often called “throttling” — based on the type of service or your ISP’s preferences.

    Increased transparency. The connection between consumers and ISPs — the so-called “last mile” — is not the only place some sites might get special treatment. So, I am also asking the FCC to make full use of the transparency authorities the court recently upheld, and if necessary to apply net neutrality rules to points of interconnection between the ISP and the rest of the Internet.

    No paid prioritization. Simply put: No service should be stuck in a “slow lane” because it does not pay a fee. That kind of gatekeeping would undermine the level playing field essential to the Internet’s growth. So, as I have before, I am asking for an explicit ban on paid prioritization and any other restriction that has a similar effect.

    If carefully designed, these rules should not create any undue burden for ISPs, and can have clear, monitored exceptions for reasonable network management and for specialized services such as dedicated, mission-critical networks serving a hospital. But combined, these rules mean everything for preserving the Internet’s openness.

    The rules also have to reflect the way people use the Internet today, which increasingly means on a mobile device. I believe the FCC should make these rules fully applicable to mobile broadband as well, while recognizing the special challenges that come with managing wireless networks.

    To be current, these rules must also build on the lessons of the past. For almost a century, our law has recognized that companies who connect you to the world have special obligations not to exploit the monopoly they enjoy over access in and out of your home or business. That is why a phone call from a customer of one phone company can reliably reach a customer of a different one, and why you will not be penalized solely for calling someone who is using another provider. It is common sense that the same philosophy should guide any service that is based on the transmission of information — whether a phone call, or a packet of data.

    So the time has come for the FCC to recognize that broadband service is of the same importance and must carry the same obligations as so many of the other vital services do. To do that, I believe the FCC should reclassify consumer broadband service under Title II of the Telecommunications Act — while at the same time forbearing from rate regulation and other provisions less relevant to broadband services. This is a basic acknowledgment of the services ISPs provide to American homes and businesses, and the straightforward obligations necessary to ensure the network works for everyone — not just one or two companies.

    Investment in wired and wireless networks has supported jobs and made America the center of a vibrant ecosystem of digital devices, apps, and platforms that fuel growth and expand opportunity. Importantly, network investment remained strong under the previous net neutrality regime, before it was struck down by the court; in fact, the court agreed that protecting net neutrality helps foster more investment and innovation. If the FCC appropriately forbears from the Title II regulations that are not needed to implement the principles above — principles that most ISPs have followed for years — it will help ensure new rules are consistent with incentives for further investment in the infrastructure of the Internet.

    The Internet has been one of the greatest gifts our economy — and our society — has ever known. The FCC was chartered to promote competition, innovation, and investment in our networks. In service of that mission, there is no higher calling than protecting an open, accessible, and free Internet. I thank the Commissioners for having served this cause with distinction and integrity, and I respectfully ask them to adopt the policies I have outlined here, to preserve this technology’s promise for today, and future generations to come.

    FCC Chairman Tom Wheeler has issued a response.

    “The President’s statement is an important and welcome addition to the record of the Open Internet proceeding, ” he began. “Like the President, I beleve that the Internet must remain an open platform for free expression, innovation, and economic growth. We both oppose Internet fast lanes. The Internet must not advantage some to the detriment of others. We cannot allow broadband networks to cut special deals to prioritize Internet traffic and harm consumers, competition and innovation.”

    “The more deeply we examined the issues around the various legal options, the more it has become plain that there is more work to do,” he said later in the statement. “The reclassification and hybrid approaches before us raise substantive legal questions. We found we would need more time to examine these to ensure that whatever approach is taken, it can withstand any legal challenges it may face. For instance, whether in the context of a hybrid or reclassification approach, Title II brings with it policy issues that run the gamut from privacy to universal service to the ability of federal agencies to protect consumers, as well as legal issues ranging from the ability of Title II to cover mobile services to the concept of applying forbearance on services under Title II.”

    You can read the whole thing at the link above.

    Verizon has released a statement in response to the President’s words: “Verizon supports the open Internet, and we continue to believe that the light-touch regulatory approach in place for the past two decades has been central to the Internet’s success. Reclassification under Title II, which for the first time would apply 1930s-era utility regulation to the Internet, would be a radical reversal of course that would in and of itself threaten great harm to an open Internet, competition and innovation. That course will likely also face strong legal challenges and would likely not stand up in court. Moreover, this approach would be gratuitous. As all major broadband providers and their trade groups have conceded, the FCC already has sufficient authority under Section 706 to adopt rules that address any practices that threaten harm to consumers or competition, including authority to prohibit ‘paid prioritization.’ For effective, enforceable, legally sustainable net neutrality rules, the Commission should look to Section 706.”

    AT&T said the White House’s announcement, if acted upon by the FCC, would be a “mistake that will do tremendous harm to the Internet and to the U.S. national interests.”

    Comcast said, “To attempt to impose a full-blown Title II regime now, when the classification of cable broadband has always been as an information service, would reverse nearly a decade of precedent, including findings by the Supreme Court that this classification was proper. This would be a radical reversal that would harm investment and innovation, as today’s immediate stock market reaction demonstrates. And such a radical reversal of consistent contrary precedent should be taken up by the Congress.”

    TechCrunch has longer statements from these providers. Then you have organizations like the ACLU and Internet Association weighing in.

    “Today, President Obama is a free speech champion,” the ACLU said. “He deserves an enormous amount of credit for unequivocally calling on the FCC to adopt rules that will finally allow the agency to protect the free and open internet. Preventing ‘fast lanes’ and discrimination against some content producers on the internet is one of the most important free speech issues of the digital age. Large broadband providers should not be allowed to slow or block content from their competitors or because the content may be controversial.”

    “The Internet Association applauds President Obama’s proposal for the adoption of meaningful net neutrality rules that apply to both mobile and fixed broadband,” said the Internet Association. “As we have previously said, the FCC must adopt strong, legally sustainable rules that prevent paid prioritization and protect an open Internet for users. Using Title II authority, along with the right set of enforceable rules, the President’s plan would establish the strong net neutrality protections Internet users require. We welcome the President’s leadership, and encourage the FCC to stand with the Internet’s vast community of users and move quickly to adopt strong net neutrality protections that ensure a free and open Internet.”

    Netflix, which just posted its monthly ISP speed rankings data, has also voiced support for the President.

    Well, you’ve heard a lot from both proponents and opponents of Obama’s request, as well as the FCC itself, which as the President says, ultimately has to make the decision. Where do you land on the debate? Let us know in the comments.

    Image via YouTube

  • Netflix Releases Latest ISP Speed Rankings

    Netflix Releases Latest ISP Speed Rankings

    Netflix just released its new ISP Speed Index data for the month of July. Last month, they added some icons to the U.S. graph to “increase transparency” about the type of technology used by an ISP. This month, they’ve added them to 12 other countries, including Canada and Mexico.

    Things aren’t looking great in terms of ISP speeds here in the U.S., as usual. The country ranked 13th out of the 20 countries Netflix assesses, with average speed of 2.23 Mbps. That’s compared to 3.61 Mbps for the Netherlands, which comes in first place. Norway, Denmark, and Sweden all had average speeds over 2 Mbps. Costa Rica, on the other hand, came in last with 1.48 Mbps. Netflix notes, however, that it has steadily improved performance since it began tracking it.

    Cablevision, Cox, and Suddenlink lead ISPs in the U.S. as usual. Most of the list looks pretty much like the previous month’s, though Clearwire and AT&T – U-Verse have switched places at 13 and 14 respectively .

    “The Netflix ISP Speed Index is based on data from the more than 50 million Netflix members worldwide who view over 1 billion hours of TV shows and movies streaming from Netflix each month,” Netflix explains. “The listed speeds reflect the average performance during prime time of all Netflix streams on each ISP’s network and are an indicator of the performance typically experienced across all users on an ISP network. A faster network generally means a better picture quality, quicker start times and fewer interruptions.”

    It adds, “Note: The average performance is below the peak performance due to many factors including the variety of encodes Netflix uses to deliver the TV shows and movies as well as the variety of devices members use and home network conditions. These factors cancel out when comparing across ISPs.”

    You can see Canada’s list here.

    Image via Netflix

  • Netflix Releases Latest ISP Rankings

    Netflix Releases Latest ISP Rankings

    Netflix just released its new ISP Speed Index data for the month of June. This time, they’ve added icons to the U.S. graph to “increase transparency” about the type of technology used by an ISP.

    “This should make it easier to compare Netflix performance on different types of networks,” says Netflix’s Anne Marie Squeo.

    As usual, Cablevision, Cox, and Suddenlink lead in the U.S. Each has shown “stead improvements” over the past three months, Netflix says. Verizon FiOS continues to decline, falling two spots from last month to number 12. Verizon FiOS and AT&T U-Verse rank behind DSL offerings from Frontier, Windstream, and Centurylink, Netflix points out.

    Last week, Verizon spoke out about its ongoing feud with Netflix. It placed the buffering blame on Netflix, while saying:

    Even though there is no congestion on our network, we’re not satisfied if our customers are not. We fully understand that many of our customers want a great streaming experience with Netflix, and we want that too. Therefore, we are working aggressively with Netflix to establish new, direct connections from Netflix to Verizon’s network. This doesn’t “prioritize” Netflix traffic in any way, but it ensures that their traffic gets on our network through direct connections—not middleman networks—that are up to the task.

    The benefit of these direct connections will be two-fold. First, Verizon customers who use Netflix will have a significantly improved experience as Netflix traffic flows over non-congested links. Early tests indicate that this is the case. The other benefit will be that the congestion that we are seeing today on those links between these middleman networks and our L.A. border router will likely go away once the huge volume of Netflix traffic is routed more efficiently. This will improve performance for any other traffic that is currently being affected over those connections.

    Here’s a look at Netflix’s U.S. ISP rankings:

    You can get a look at the previous month’s data here.

    Image via Netflix

  • Comcast, Time Warner Still the Most Hated as Regulators Weigh Merger

    The American Customer Satisfaction Index, a gigantic (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies and areas of the national economy, has once again shown that people really, really hate Comcast and Time Warner Cable.

    You know, those two companies that are trying to merge right now.

    This year, Comcast’s TV service fell five percent to a score of 60 (out of 100) in terms of customer satisfaction. Time Warner Cable’s subscription TV service fell seven percent to 56, its lowest score to date.

    Remember, Comcast is currently attempting to purchase Time Warner Cable. It’s undergoing regulatory investigations right now.

    If you thought the numbers on the TV service satisfaction were bad, wait until you hear the numbers for the internet service. Comcast dropped eight percent this year to 57, while Time Warner plunged 14 percent (!!!) to 54.

    Though their scores have changed, Comcast and Time Warner’s positions on the index have not. They are, once again, the two companies with the most dissatisfied customers.

    Once again, these two companies want to become one, and promise that it will be better for their customers.

    “Comcast and Time Warner assert their proposed merger will not reduce competition because there is little overlap in their service territories,” says David VanAmburg, ACSI Director. “Still, it’s a concern whenever two poor-performing service providers combine operations. ACSI data consistently show that mergers in service industries usually result in lower customer satisfaction, at least in the short term. It’s hard to see how combining two negatives will be a positive for consumers.”

    In other words, blending a rotten apple with a rotten orange does not a delicious smoothie make.

    To be fair, it’s not just Comcast and Time Warner that everyone hates. Americans are incredibly unsatisfied with their ISPs in general–all across the board.

    “High prices, slow data transmission, and unreliable service drag satisfaction to record lows, as customers have few alternatives beyond the largest Internet service providers. Customer satisfaction with ISPs drops 3.1% to 63, the lowest score in the Index,” says the ACSI report.

    But Comcast and Time Warner performed the worst. By far.

    “The Internet has been a disruptor for many industries, and subscription TV and ISPs are no exception,” says Claes Fornell, ACSI Chairman and founder. “Over-the-top video services, like Netflix and Hulu, threaten subscription TV providers and also put pressure on ISP network infrastructure. Customers question the value proposition of both, as consumers pay for more than they need in terms of subscription TV and get less than they want in terms of Internet speeds and reliability.”

    Dissatisfaction in your ISPs–as American as apple pie. If you think that plunging numbers in one of the country’s most important consumer surveys would affect any change among these companies, well, it’s best to remember this.

    Image via Wikimedia Commons

  • AT&T Officially Buying DirecTV For Nearly $50 Billion

    After weeks of rumor and speculation, AT&T has officially announced that it will acquire DirecTV in a stock-and-cash transaction for $95 per share based on AT&T’s Friday closing price, putting it at $48.5 billion.

    The deal will still face regulator approval, but it has been approved unanimously by the Boards of Directors of both companies. It will be reviewed by the FCC, Department of Justice, and some states and Latin American countries. It’s also subject to DirecTV shareholder approval.

    The companies will offer consumers packages that include video, high-speed broadband and mobile service via AT&T’s 2,300 retail stores and through authorized dealers and agents of both companies.

    “This is a unique opportunity that will redefine the video entertainment industry and create a company able to offer new bundles and deliver content to consumers across multiple screens – mobile devices, TVs, laptops, cars and even airplanes. At the same time, it creates immediate and long-term value for our shareholders,” said AT&T Chairman and CEO Randall Stephenson. DIRECTV is the best option for us because they have the premier brand in pay TV, the best content relationships, and a fast-growing Latin American business. DirecTV is a great fit with AT&T and together we’ll be able to enhance innovation and provide customers new competitive choices for what they want in mobile, video and broadband services. We look forward to welcoming DirecTV’s talented people to the AT&T family.”

    DirecTV president and CEO Mike White added, “This compelling and complementary combination will bring significant benefits to all consumers, shareholders and DIRECTV employees. U.S. consumers will have access to a more competitive bundle; shareholders will benefit from the enhanced value of the combined company; and employees will have the advantage of being part of a stronger, more competitive company, well positioned to meet the evolving video and broadband needs of the 21st century marketplace.”

    AT&T says it will use the merger to expand plans to build and enhance high-speed broadband service to 15 million locations, mostly in rural areas where it doesn’t already offer it. This is expected to be completed within four years after close.

    The combined company will offer a stand-alone broadband service with speeds of at least 6 Mbps (where feasible) for those who don’t want a whole DirecTV package. Likewise, DirecTV will continue to be available on a stand-alone basis for at least three years after closing.

    The companies expect the deal to close within a year. DirecTV will remain based in El Segundo, California. More details here.

    Image via Wikimedia Commons

  • Netflix Signs Another U.S. Cable Deal, This Time With Suddenlink

    Netflix has reportedly signed a deal with Suddenlink Communications, a cable provider serving areas in California, Idaho, Arizona, New Mexico, Texas, Oklahoma, Kansas, Missouri, Arkansas, Louisiana, Mississippi, Kentucky, Ohio, West Virginia, Virginia, and North Carolina.

    It serves about 1.2 million subscribers.

    As with other deals Netflix has made with cable providers, Netflix will get its app on the provider’s TiVo boxes.

    Variety shares a statement from Suddenlink CEO Jerry Kent:

    “This agreement is a great example of how the cable industry can work with Internet content providers on innovative solutions that benefit consumers. Importantly, we will be delivering Netflix to our customers with the superior quality of high-speed Internet connections that tend to be the fastest and highest-ranked in the communities we serve.”

    Suddenlink is number 20 on Netflix’s ISP Speed Index:

    Netflix launched on TiVo boxes from three other U.S. providers last week.

    Image via Netflix

  • Netflix CEO Talks Net Neutrality And Why It’s Paying Comcast

    Netflix CEO Talks Net Neutrality And Why It’s Paying Comcast

    Netflix CEO Reed Hastings wrote a rare post on the company blog to address concerns regarding net neutrality and its recently announced deal with Comcast. He writes:

    The essence of net neutrality is that ISPs such as AT&T and Comcast don’t restrict, influence or otherwise meddle with the choices consumers make. The traditional form of net neutrality which was recently overturned by a Verizon lawsuit is important, but insufficient.

    This weak net neutrality isn’t enough to protect an open, competitive Internet; a stronger form of net neutrality is required. Strong net neutrality additionally prevents ISPs from charging a toll for interconnection to services like Netflix, YouTube, or Skype, or intermediaries such as Cogent, Akamai or Level 3, to deliver the services and data requested by ISP residential subscribers. Instead, they must provide sufficient access to their network without charge.

    He goes on to note that some major ISPs (naming Cablevision specifically) are already practicing “strong net neutrality,” but that on other ones, Netflix performance suffers. Here’s a look at Netflix’s most recent ISP Speed Index data. Notice how far down Comcast is compared to Cablevision.

    As Hastings says, when Netflix pays an ISP interconnection fees (as it is doing with Comcast), service gets better for users. He writes:

    If this kind of leverage is effective against Netflix, which is pretty large, imagine the plight of smaller services today and in the future. Roughly the same arbitrary tax is demanded from the intermediaries such as Cogent and Level 3, who supply millions of websites with connectivity, leading to a poor consumer experience.

    Netflix believes strong net neutrality is critical, but in the near term we will in cases pay the toll to the powerful ISPs to protect our consumer experience. When we do so, we don’t pay for priority access against competitors, just for interconnection. A few weeks ago, we agreed to pay Comcast and our members are now getting a good experience again. Comcast has been an industry leader in supporting weak net neutrality, and we hope they’ll support strong net neutrality as well.

    It will be interesting to see how Comcast looks on the desk ISP Speed Index report.

    Hastings goes on to say that ISPs sometimes point to data about Netflix members accounting for 30% of peak residential Internet traffic, and want Netflix to share the costs, “But they don’t also offer for Netflix or similar services to share in the ISPs revenue, so cost-sharing makes no sense.”

    He had a lot more to say on the subject, so check out the post, but he concludes by saying that some big ISPs extract a toll “because they can,” and that they should realize that it is in their long-term best interest to support “strong” net neutrality, but that Netflix “will in cases reluctantly pay large ISPs to ensure a high quality member experience.”

    He also says Netflix will “continue to fight for the Internet the world needs and deserves.”

    In a letter to shareholders back in January, the company said it would “vigorously protest” ISPs impeding video streams, and forcing Netflix to pay fees, and that it would encourage its members to “demand the open Internet they are paying their ISP to deliver.”

    Image via Netflix

  • Netflix Expands ISP Speed Index

    A year ago, Netflix launched its ISP Speed Index site. Since then, updates have included regional reports and prime time performance metrics. Now, the index has been expanded to include the top 60 in the U.S.

    Here’s a look at the February rankings for the top 16.

    “Since we started publishing the ISP Speed Index in December 2012 we have tracked the largest broadband providers in the US plus Google Fiber, the guiding North Star for broadband performance in the country,” says Netflix director of communications Joris Evers. “With the expansion, Google Fiber continues to be at the top of the expanded list of ISPs, but Cablevision – Optimum leads the major ISPs.”

    “We expanded the list to provide insight into the performance of many of the smaller providers in the US and to give credit where it is due,” Evers adds. “For example, Midcontinent, a regional cable provider in Sioux Falls, South Dakota, takes second place in the expanded rankings.”

    The index’s data is based on that from over 44 million Netflix users throughout the world and over a billion hours of streaming each month.

    Image via Netflix

  • Will The FCC’s New Net Neutrality Rules Protect Consumers And Small Businesses?

    Will The FCC’s New Net Neutrality Rules Protect Consumers And Small Businesses?

    In January, the open Web took a major hit when a court sided with Verizon over the FCC’s net neutrality rules. The defeat meant that Verizon or any other ISP could throttle certain types of traffic in favor of others. While the FCC could appeal the ruling, the Commission is apparently not going that route.

    Reuters is reporting that the FCC will not be appealing the Verizon case instead opting to rewrite the rules. In last month’s ruling, the court said the FCC had the authority to regulate broadband access. FCC Chairman Tom Wheeler will reportedly be using this authority as a jumping point to bring back the non-discrimination rules found in the original net neutrality rules.

    Do you think the FCC is right to not appeal? Should new rules be written? Let us know in the comments.

    Wheeler issued a statement Wednesday detailing how he intends to rewrite these rules. In his statement, he says the court upholding the Commission’s authority to regulate broadband access will be used to accomplish three goals – enforce and enhance the transparency rule, fulfill the “no blocking” goal, and fulfill the goals of the non-discrimination rule. While the court had no problem with the transparency rule, it did smack down the latter two. Wheeler says he will work within the confines of the court’s ruling to ensure that ISPs can not block or discriminate against Internet traffic.

    By looking to the FCC’s current authority, Wheeler could be trying to avoid a potential fight over an easier solution to the net neutrality problem – reclassifying ISPs as common carriers. The FCC only classifies phone service operators as such and has immense authority over them. The court ruled that anything other than common carriers are subject to far less authority and regulation. While the FCC certainly has the authority to reclassify ISPs as common carriers, it may want to avoid the fight that would inevitably ensue.

    As you might expect, not everybody on the FCC is terribly fond of the idea. Commissioner Ajit Pai issued a statement as well saying that net neutrality rules are burdensome regulations that get in the way of process:

    When Congress told us to encourage broadband deployment by removing barriers to infrastructure investment, it also established the policy of the United States to “preserve the vibrant and competitive free market that presently exists for the Internet . . . unfettered by Federal or State regulation.” Whatever the Commission does as it moves forward, it must take that statutory command to heart.

    The Internet was free and open before the FCC adopted net neutrality rules. It remains
    free and open today. Net neutrality has always been a solution in search of a problem.

    What Pai doesn’t take into account is that net neutrality wasn’t much of a concern 10 years ago. As more and more services moved online, however, it became apparent that net neutrality would be a necessity moving forward. With nothing standing between an ISP speeding up its own services while throttling competitors, they aren’t going to support a free and open Web for long.

    While such scenarios have yet to materialize, we got a preview of what it may be like earlier this month when it was revealed that Netflix’ performance on Verizon was degrading. Netflix claims that Verizon was not intentionally throttling its speeds, but the poor performance Verizon users have been experiencing would become the norm if net neutrality rules are not reinstated.

    Not to mention, the proposed merger of Comcast and Time Warner Cable brings net neutrality concerns to the forefront. While Comcast has agreed to adhere to the FCC’s net neutrality rules for the next few years, nothing will stop them from throttling competitors like Netflix in favor of its own services once its agreement with the Commission expires.

    The examples thus far have all focused on Netflix as its generally seen as the standard in video delivery innovation. Not only did it pioneer the idea of streaming television over the Internet, but it’s also producing quality original content like House of Cards and Orange is the New Black.

    It’s hard to remember a time when Netflix was just a small startup, but there are hundreds, if not thousands, of potential startups and small businesses out there that could have the same kind of impact that Netflix has had. Without net neutrality rules to protect them, these small businesses would be at the mercy of the major Internet providers that would throttle their services unless they were willing to pay for the fast lane. Throttling innovation will lead to a stagnant market that can’t compete in an ever growing global economy.

    Net neutrality is more than just a philosophy. It’s a means to protect the consumer and small business from an industry that sometimes seems a little too monopolistic for its own good. While some will call for the FCC to reclassify broadband providers thus subjecting them to more regulation, the FCC seems to be going for a balance that satisfies the need for net neutrality without introducing more regulation than needed.

    Do you have faith in the FCC to protect consumers and small businesses with its new net neutrality rules? Or will be it one-sided in favor of Internet providers? Let us know in the comments.

    Image via Cable Center/YouTube

  • Netflix Says It Will ‘Vigorously Protest’ ISP Abuse If It Has To

    Netflix just released its earnings report for the fourth quarter along with an accompanying letter to shareholders.

    In the letter, CEO Reed Hastings and CFO David Wells talk a little bit about the recent Verizon net neutrality ruling and how it may affect business.

    They call the ruling “unfortunate,” noting that “in principle, a domestic ISP now can legally impede the video streams that members request from Netflix, degrading the experience we jointly provide.”

    “The motivation could be to get Netflix to pay fees to stop this degradation,” the letter continues. “Were this draconian scenario to unfold with some ISP, we would vigorously protest and encourage our members to demand the open Internet they are paying their ISP to deliver.”

    The company doesn’t appear to expect ISPs to immediately screw consumers over.

    “The most likely case, however, is that ISPs will avoid this consumer-unfriendly path of discrimination,” the two say. “ISPs are generally aware of the broad public support for net neutrality and don’t want to galvanize government action. Moreover, ISPs have very profitable broadband businesses they want to expand. Consumers purchase higher bandwidth packages mostly for one reason: high-quality streaming video. ISPs appear to recognize this and many of them are working closely with us and other streaming video services to enable the ISPs subscribers to more consistently get the high-quality streaming video consumers desire.”

    This comes, by the way, as Netflix is pushing 4K ultra HD content – something else the company talked up in its letter, though acknowledging that at this point, the “short-term impact’ is mainly on consumer perception of Netflix being “a leader in Internet TV.”

    “In the long-term, we think Netflix and consumers are best served by strong network neutrality across all networks, including wireless,” the letter says. “To the degree that ISPs adhere to a meaningful voluntary code of conduct, less regulation is warranted. To the degree that some aggressive ISPs start impeding specific data flows, more regulation would clearly be needed.”

    Image via Netflix

  • Netflix Updates ISP Speed Index, Adds Prime Time Performance Metrics

    Netflix is now reporting prime time performance metrics in its ISP Speed Index. The company has now put out the October update.

    “Prime time is the equivalent of rush hour on the Internet,” says Netflix’s Joris Evers. “This can lead to congestion on the network, just like physical traffic can on roads. When watching Netflix, network congestion can manifest itself as buffering, lower video quality or longer start-up times.”

    “ISP speeds are consistently much better for customers served by ISPs that directly connect their network to Netflix using our Open Connect content delivery network,” says Evers. “This performance difference is even more evident during prime time.”

    The actual rankings for ISPs aren’t too different from last month’s. While the latest chart (below) doesn’t indicate any changes, there are a few subtle differences in rank if you compare it.

    September

    According to new data from Sandvine, Netflix and YouTube combine for 50% of downstream data traffic in North America.

    Image: Netflix

  • Here’s Netflix’s Latest Rankings For Best ISPs

    Netflix has added the data for September to its ISP Speed Index, which looks at the ISPs providing their customers with the best Netflix streaming experiences.

    As usual, Google Fiber leads the pack. In fact, there aren’t many changes for the month, except Bright House moved up a notch, and Mediacom moved down.

    If you look at these lists regularly, you’ll notice it looks a little different this time. They’ve added the gradient bars to better illustrate the difference in performance from provider to provider.

    Netflix ISP speed index

    The index is based on data from over 37 million Netflix subscribers and over a billion hours of streaming activity per month.

    Last month, Netflix made its high quality HD streams available to all subscribers, regardless of ISP. The company says it doesn’t expect this to have much of an impact on the rankings.

    Also last month, Netflix put out its first regional ISP speed index snapshot looking at the greater Boston area.

    In related news, Netflix is reportedly in talks with a handful of U.S. cable providers to potentially get the Netflix app on some set-top boxes, as with recent deals with Virgin Media and Com Hem.

    Image: Netflix

  • An Internet Without Net Neutrality Looks Pretty Damn Scary

    An Internet Without Net Neutrality Looks Pretty Damn Scary

    Even though the network that gives life to the Internet is considered an interstate communications service, and therefore is under the regulatory watch of the FCC, companies like Verizon, AT&T, and Time Warner are trying their hardest to have these powers stripped in what some are calling a plan to “ruin the Internet.” While that may come across as misguided hyperbole to the ISPs and the kind of consumer who would openly praise AT&T’s 9/11 tweet as having nothing to do with advertising (yes, really) alike, after watching the lead video, if the ISPs gets their way, hyperbole could quickly become a hard, cold truth.

    Verizon is currently at the focal point of the net neutrality argument, and with good reason. A couple of days ago, Verizon’s lawsuit against the FCC’s net neutrality rules began its hearing phase in front of a three-judge panel of the Washington D.C. Circuit Court of Appeals. One of Verizon’s main arguments revolves around the freedom of speech; however, this concern isn’t for their subscribers accessing their content on the best Internet network possible. Instead, Verizon’s position is net neutrality impedes on the company’s right to free speech, which can apparently manifest itself in the form of controlling the flow of information based on who pays for the best delivery pipe.

    Yes, really.

    Showing favoritism to one type of content over another is a free speech issue, and net neutrality infringes on that. With that in mind, who says patent attorneys are the only legal trolls out there?

    The video–which I urge you to watch–has a 30-minute run time. If, at any time, you’re confused about the message, or don’t quite get the concept of sarcasm and parody, the following quote from the supporting site’s Take Action page is quite revealing:

    If you agree that your Internet Service Provider should not be making decisions for you about the Internet you get access to, the most important thing you can do right now is share this film with everyone you know, and help raise mass awareness of the importance of the open Internet and broadband access.

    Vigilance on this issue, if you truly care about a neutral net, is constantly required.

  • Netflix Now Putting Out Regional ISP Speed Index Reports

    Over the weekend, Netflix put out its first Regional ISP Speed Index Snapshot looking at the greater Boston area. We’ll be seeing more of these regional reports to come.

    The most significant finding from this particular index is that no other ISP in the area “comes close to delivering as great a Netflix experience as RCN.” Those are Netflix’s words. So, that’s a pretty good endorsement for the ISP at a time when significant cord cutting is taking place.

    “In the second quarter of 2013, the average speeds for Netflix streams on the RCN network in Boston outperformed other Internet Service Providers (ISPs) by as much as 70%,” says Greg Peters is chief streaming and partnerships officer at Netflix. “This means that those Netflix members who were also RCN customers enjoyed better picture quality, quicker access to their favorite TV shows and movies, and more reliable playback delivered via the Internet from Netflix, especially during peak viewing hours.”

    Boston rankings

    “This is useful information for consumers when picking an ISP, especially for those thousands of university students who are moving to Boston before school begins,” he says. “When it comes to getting a great Internet connection, it is clear that a bigger ISP isn’t always a better ISP. In Boston, RCN delivers a very impressive connection, offering equal or better quality than fiber to the home.”

    The regional snapshots are an extension of the regular ISP Speed Index that Netflix maintains, and updates on a monthly basis. On a national level, Google Fiber, Cablevision and Cox have been the top three ISPs for Netflix performance.