WebProNews

Tag: insights

  • Facebook Pages Start Displaying Reach, Clicks Under Posts

    Facebook Pages Start Displaying Reach, Clicks Under Posts

    Facebook is showing Page admins how well their posts are doing in a new way. You can now see the number of people reached and the number of clicks on any given post. This includes organic reach.

    Screen Shot 2015-08-17 at 1.23.01 PM

    This information appears below the post on the Pages’ Timeline, as well as in the News Feed, and on the singular post if you go to its URL. You can easily view additional insights or boost the post from there.

    As a Page admin, its nice to see this information in a prominent way at a glance, and I could see it leading to more posts being boosted, which will obviously work in Facebook’s favor.

    It’s unclear if this is a limited test or if it’s rolling out to all admins, but we’re seeing it personally, and others are starting to report on it as well.

    Image via Facebook

  • Facebook Tests ‘View Insights’ And ‘Watch Later’ Buttons

    Facebook is always testing new features. Sometimes they eventually roll out to everyone. Sometimes they don’t. In the case of both of these features, users would only stand to benefit.

    The first, and arguably more helpful of the two, is a “View Insights” button, which has been appearing on posts for some Page administrators. This essentially lets you quickly and easily see insights for specific posts, such as people reached, comparison to average, and post clicks.

    AdWeek’s SocialTimes shares a couple screenshots of this after being tipped by OneCommand community specialist Chris Ruberg. Obviously Facebook Page admins would love for this to be a thing.

    The second feature in testing is a button that appears on videos allowing the user to “Watch later”. It has an icon that matches Facebook’s save feature, which the company has recently been reminding people to use. It reportedly appears in your saved items when you click it.

    TechCrunch, which shares a screenshot of that one, says it has confirmed with Facebook that the company is testing this on the desktop.

    The watch later feature on YouTube is an invaluable part of the YouTube experience, so this would be a major feature addition in terms of bringing Facebook’s video offerings up to par with that.

    Facebook recently launched a feature for Page admins that kind of relates to both of these new features. It added a videos tab to Page Insights (pictured at the top).

    Image via Facebook

  • Twitter Adds Tools To Audience Insights

    Twitter Adds Tools To Audience Insights

    Twitter is now offering advertisers new insights about user demographics, interests, purchasing behavior, and more thanks to aggregated data from Twitter itself, as well as partners Datalogix and Acxiom. These are available through the Audience Insights Dashboard.

    Twitter says the data will help marketers pinpoint and target new audiences while keeping user info private.

    As part of the update to the dashboard, Twitter is also adding “personas,” which is described as a new way to learn about relevant groups of users and target them in campaigns with just a click.

    “Campaign insights help you better understand who you’re reaching with your ad campaigns,” says product manager Andrew Bragdon. “Within your campaign dashboard, you can simply click “View audience insights” to learn more about your paid audience, and then use this information to optimize your targeting and ad content.”

    “You can also easily compare insights between your reached and engaged audiences,” he adds. “Your reached audience are users who are viewing your campaign; your engaged audience includes users who are actively engaging (replying, favoriting and Retweeting) with your ads.”

    Advertisers who have enabled conversion tracking can see more about those who have converted in the past and compare data between reached and converted audiences.

    Screen shot 2015-07-02 at 1.18.11 PM

    Advertisers can also now see more info about users in their tailored audiences, such as those who have visited their website, those from their CRM database, and those who have taken specific actions in their app.

    The Personas feature is only available in the U.S. for now, but will roll out to more countries eventually. Everything else is available to all advertisers globally.

    In related news, Twitter has given mobile app users a new way to access campaign management tools.

    Images via Twitter

  • Twitter Launches 2014 Elections Hub with Curated Tweets and Data

    As Twitter has done in the past with big events (both national and global), it has just launched a new activity hub for the 2014 elections.

    And while some of its past attempts to organize conversation around certain events (for instance the World Cup) merely provided a place to browse relevant tweets and accounts, the new #Election2014 site is more like a dashboard that lets users explore not only relevant tweets – but insights as well.

    Over at election.twitter.com you’ll find data “pulled from a curated list of relevant hashtags, @usernames and other related keywords.” You can look at the gender and age breakdown of politically-themed tweets, a list of the top issues, the latest news from Twitter and a handful of news partners (like USA Today, MSNBC, and Bloomberg), and a constantly-updating stream of relevant tweets.

    But the most useful aspect of Twitter’s new elections hub is the ability to break everything down by state and look at the specific gubernatorial and senatorial races happening in specific localities.

    All of the data insights update every 24 hours.

    “We’ve already observed several themes by exploring this data: the conversation about the Ebola virus ebbs and flows from state to state as local angles emerge; the topic of law enforcement over-indexes in Missouri related to #Ferguson; and President Obama is the principal driver around election talk, even without appearing on any ballots,” says Twitter’s Head of News, Government, and Elections Adam Sharp.

    The time is approaching. The 2014 elections are next Tuesday, November 4th.

  • Facebook Connects Mobile App Ads To Pages

    Facebook announced that it is aligning mobile app ads to other ad formats by connecting them to Facebook Pages and adding social context, such as indicating when a friend like a Page. It’s also adding like, comment, and share buttons.

    Facebook’s Calvin Grunewald said in a blog post, “Desktop (canvas) app ads, have always included like, comment, and share buttons, but will now be connected to a Facebook Page as well. These changes will offer you consistency amongst all your Facebook ads, and will have the added benefit of social context.”

    Advertisers won’t be able to create or edit app ads in the old format beginning on July 2nd. All old-style app ads will be migrated to the new style on August 6th. If you don’t connect your ad to a Page, Facebook will create a new Page for it. There’s an API solution for connecting it here.

    Facebook has also changed how Domain Insights determines domains for which posts, clicks, and impressions are recorded.

    “This update will make it easier for you to see all of your Facebook traffic if you use multiple subdomains,” explains Grunewald. “Previously we would only show the event of the domain for which it occurred. Within the next couple of days we will now show each event against the domain as well as each of the parent domains.”

    More on the changes here.

    Image via Facebook

  • Pinterest Gives Marketing Tech Products New API Access

    Pinterest Gives Marketing Tech Products New API Access

    Pinterest announced that it is working with a small group of marketing technology companies to offer Pinterest business insights. These include Salesforce (Exact Target Marketing Cloud), Hootsuite, Spredfast, Percolate, Piqora, Curalate, and Tailwind.

    These companies are getting automated access to public data through Pinterest’s Business Insights API.

    “Many businesses use Pinterest to learn about their customers,” says Pinterest’s Steve Cohen. “You might want to learn which of your products are popular, what types of images work best or which Pins are driving the most engagement and sales. All of these insights can help your business use Pinterest better, which in turn means a better experience for Pinners.”

    “Insights help businesses engage better with Pinners,” he says. “This could be which boards and Pins are getting the most engagement, which downstream actions Pins are driving or what products are most popular with Pinners.”

    Pinterest is, of course, keeping its own Pinterest Analytics offering around. Its partners are encouraged to add additional insights and features that Pinterest itself doesn’t currently offer.

    Last month, Pinterest added support for Google Analytics UTM variables to give businesses a look at their performance in the Google Analytics dashboard.

    Last week, Pinterest secured a new $200 million round of funding, and the company apparently intends to use the money to make discovery better, and help people find things. Pinterest is moving in more and more of a search direction, and that could mean big things for businesses. Having better insights is only going to gain importance.

    Image via Pinterest

  • Facebook Rolling Out Fixes To Page Insights Reporting

    Insights are a huge part of the Facebook developer’s life. As such, the social network has been consistently improving the product with new features and fixes. The latest fixes are coming after an extensive engineering audit.

    Facebook announced today that it has discovered a number of bugs that impacted Page Insights impression and reach reporting. Facebook is now in the process of fixing these bugs, but wants developers to know that the impact of said bugs will be different for every page. To see the results of the fixes and the impact the bugs had, Facebook recommends you check your page Insights on Monday after a weekend of bug fixing.

    So, what should you be looking for? Facebook says that most Pages will see the following changes on Monday following the bug fixes:

  • Total reach to stay the same or increase for most Pages
  • An increase in paid reach if you ran News Feed ads
  • An increase or decrease in organic reach, depending on many factors such as the composition of your fan base, when and how often you post and your spending patterns
  • A change in metrics computed from reach and impressions, such as engagement rate and virality
  • We know that accurate data is fundamental to building and improving your Facebook presence. We are taking this very seriously. We have already put a number of additional quality and verification measures in place to prevent future bugs and resolve them quickly if they arise.
  • Unfortunately, Facebook says that it won’t “be able to backfill Page Insights with historical data” as a result of the bugs mucking with its logging systems. Everything else should be working fine once the bugs are all fixed by Monday morning though.

  • Facebook Turning Feedback Into A Double-Edged Sword For Developers

    Facebook likes to run a pretty tight ship. You’re in their world, and they make the rules. They do, however, take user feedback very seriously. Enough users giving an app bad feedback can force it off of Facebook until the developer can appeal the decision. The company has now realized that outright deleting apps may not be the best course of action.

    Facebook announced today that they’re making some changes to how user feedback is analyzed. They’re also changing their response to apps that receive an enormous amount of negative user feedback. Every app deserves the benefit of the doubt and Facebook is finally giving it to them.

    First up, Facebook is rolling out a “News Feed” tab on your app’s Insights page. It will display both positive and negative feedback so you can make the necessary corrections before Facebook throws your app out on the curb. The new graphs use a familiar red and green color combination to show the general outlook users have in regards to your app.

    The new Insights options perform a secondary purpose beyond giving you a general idea of how an app is performing. It’s all part of Facebook’s new “Granular Enforcement” plan that will gather feedback on each separate part of your app. In short, Facebook can now shut down a single offending part of an app instead of the entire thing.

    For example, Facebook says they can now shut down a spammy chat action instead of the whole app. It protects the developer from having their entire app wiped while simultaneously protecting users from shady practices. Developers will of course be able to appeal Facebook’s enforcement.

    What happens to apps that are just terrible across the board? Is Facebook still going to wipe them? The company says that they will now put these offensive apps into a new “Disabled Mode.” This will remove the app from Facebook, but allow the developers to tinker around with it on Facebook. Developers will have access to everything in their app including tests, settings and Insights.

    These changes are leading up to Facebook’s new discoverability model. When introducing App Center, they said that quality apps will get top billing while poor quality apps will get shuffled to the end of the list. These new Insights will help developers focus on making the kind of quality apps that will push their product to the top of App Center.

  • Grooveshark’s Beluga Offers Up Fascinating Insights Into Listeners’ Lifestyles

    The music you listen to says a lot about you. While not strictly relegating you to a restricted definition, there does tend to be a correlation between personality types, lifestyles, and types of preferred music. If you’ve ever wondered what your music preferences say about the types of people who may be considered your familiars, wonder no more: Grooveshark has launched a new product, Beluga, that uses data from Grooveshark members to discover relationships between musical tastes and listener demographics and behaviors.

    Data collection is a hot topic these days, and not a terribly pleasing topic at that, but Grooveshark attests that Beluga collects information with complete transparency while keeping users’ identities anonymous (or, at least as anonymous as you can be on the internet, but that’s neither here nor there right now). Combining that data with some in-house research gathered from Grooveshark surveys, Beluga is not only a fun (and free!) time-whittling tool for statistics nerds but also a savvy utility for musicians, promoters, and marketers to better coordinate ways to reach fans.

    “Any artist with music on Grooveshark can leverage Beluga’s revolutionary data to learn about their fans, route their tours, sell merchandise, work on building a following, and take their careers to the next level,” said Josh Greenberg, Grooveshark co-founder and CTO. He added that Beluga is an effective tool for brands and advertisers to use with musicians in order to enhance the reach to a target audience.

    Aside from opening up advertising and touring opportunities, Beluga, which takes its name from the whale (in case you hadn’t put that together with the site’s logo), serves as a peculiar mirror in which to humbly gaze upon one’s self. Look up any artist listed in Grooveshark’s library and you’ll find an extensive profile of what that musician’s fans tend to be like.

    You can view the data either by category, such as general demographics, socioeconomic status, product affinity, or lifestyle; or by “All Market Research” to view all the questions and answers on one screen. The details of the statistics are represented by a standard score, or Z-score, that displays the standard deviation from the mean. In this case, this information displays how strongly or weakly each answer is represented for a question. For example, looking at the question “Do you have a car?” in the data collected from listeners of Philip Glass, I can see immediately that most Glass fans tend to not own a car; they either opt to lease a car or simply don’t plan to own or lease a car in the near future.

    The confidence interval of these values is also available. For the previous example, Philip Glass listeners who replied “My car was leased” are over-represented in this data with a medium level of confidence. For the group that answered “Do not have a car and do not intend on having one in the next few months,” these listeners are also over-represented but with a “super-high confidence,” meaning that the reliability of this estimate that Philip Glass listeners don’t want anything to do with cars is pretty high.

    Grooveshark Beluga

    Honestly, even if you don’t really care that much about what other people are listening to but have a jones for anything statistical, this is a fascinating data set from which you can extrapolate very peculiar correlations that can be used to construct what type of music is likely favored by different people (although do this cautiously so you don’t become a pretentious member of the music Stasi). Continuing with the Glass example, other tendencies I can observe of his listeners are that they tend to live in Spain or France, are widowed, are well-read and very educated, only buy “an artist’s merchandise” because they truly like it, aren’t really fans of using aftershave, greatly favor Apple’s Safari browser, and are likely to keep rodents as pets.

    I happen to personally really like Philip Glass, but I won’t say that all of these qualities are attributable to me. Obviously this data isn’t going to build an infallible construct of an artist’s archetypal listener because everybody’s going to have some deviation in their answers, but that’s the beauty of this data being represented by a Z-score: this information represents tendencies, not absolutes. There’s always going to be someone who deviates from the general trend.

    Apropos of nothing, it’s mildly amusing to know that people who listen to Pitbull have a strong tendency to wear fake nails. Marketers take note: maybe he could go endorse a line of press-on nails.

    At any rate, this is a rich trove of data anybody with half an appreciation of statistics should find fascinating. More, if you think the data is off the mark, feel free to add your own information to Beluga’s data set by completing the surveys on Grooveshark.

    Then again, your survey answers might be construed as really unusual by other people’s standards and they might think you’re the one skewing the data into weird, vermin-owning academics.

  • Facebook Adding Unique User Tracking To Insights

    Last week, Facebook announced some changes coming to Insights in preparation for the App Center. It added a host of new statistics to follow like app rating and the number of negative feedback (people blocking an app, etc). To build upon those features, Facebook has announced some new features coming to Insights.

    The new Insights features are all about unique users. You might get a whole lot of visits to your app on Facebook, but chances are they are not all unique. The higher count of unique visitors equates to your app being more popular. Think of it in terms of a band – it’s great to have a dedicated fanbase, but it’s even better to have a larger, more diverse fanbase even if they don’t show up as much as the dedicated bunch.

    So that’s why Facebook is introducing unique visits to Open Graph Insights. It was impossible before to see how many unique people were sharing Open Graph stories with an app. It could have listed 10,000 stories published, but it could have been the work of one crazy obsessed fan. I’m sure you really like that fan, but you need more than just one guy to grow an app. The new Insights breaks it down by unique views over the course of 30 days. Here’s what it will look like:

    Facebook Adding Unique User Tracking To Insights

    What’s even cooler is that the Insights change when you limit the time frame to a single day. It opens up detailed unique user information like published actions, unique impression vs. total impressions, number of users clicking and more. Check it out:

    Facebook Adding Unique User Tracking To Insights

    The unique user Insights has also been extended to authorization dialogs. You can now see how many unique users have accessed the authorization dialog and how many went through with the installation. Even more impressive is that it breaks down unique users even further by each permission set. That way, you can see which users are more accepting of which permission set.

    Facebook Adding Unique User Tracking To Insights

    Like I said above, unique users are super important. It’s great that Facebook is now letting app developers track the number of unique views, shares and hits they’re getting. They can now use these numbers to plan future updates based around the more popular options.

  • Facebook Introduces App Ratings And Negative Feedback

    As Facebook ramps up to launch the App Center, the company is preparing new ways for developers to monitor their app’s performance. One of the big points with the App Center is that apps that are well-liked move towards the top of the page. Disliked apps will move to the bottom or even just straight up vanish from the listings.

    The new rating parameters will show up in Facebook Insights. The first addition is the ability to rate apps. Every app will feature a little rating card where users can give an app one to five stars. It’s the closest we’re ever going to get a dislike button so be sure to take advantage of it.

    Facebook App Ratings Negative Feedback

    Developers will be interested to know that Facebook will not only be tracking the ratings through the card, but a full fledged Insights chart. It will track the amount of stars your app receives from various users and plot them based on the number of stars you receive. The example shows an overwhelming selection of five star ratings, but I know the Internet too well for that. People are going to one star bomb a lot of the more popular apps on Facebook.

    Facebook App Ratings Negative Feedback

    If that wasn’t enough, they will also break down your star ratings by demographic. That’s right, not only will Facebook tell you that an overwhelming amount of people gave your app three stars, but that most of those three stars ratings came from the tiny island nation of Samoa.

    Facebook App Ratings Negative Feedback

    If there’s one thing that the Internet likes more than giving one stars to perfectly fine products, it’s leaving negative feedback for products. There will be a new chart in Insights that will track the amount of negative attention your app has received including those who hide stories from your app, mark them as spam, or even blocking the app.

    Facebook App Ratings Negative Feedback

    Interestingly enough, Facebook will be using their spam filter to monitor the amount of negativity emanating towards your app. This information will be compared against the total number of impressions to give you a good idea of how many people love your app compared to how many people hate it.

    Finally, you can also use breakout dashboards to analyze specific content. With content streams, you can see how users and non-users are interacting with content. Open Graph stories can be analyzed down to specific action or object types. These options will allow developers to get down into the nitty gritty of Facebook options.

    Facebook App Ratings Negative Feedback

    Jokes about small island nations and one star bombing aside, these are great new tools for developers. The App Center is going to change a lot of things within the app experience for the user and the developer. These tools are an excellent bridge between the two that allows the user to directly tell the developer how they feel.

  • Google’s Think Insights Expands to 21 Countries

    Think Insights, Google’s repository of studies, video, and infographics to help marketers get a handle on their audience, has now expanded to cover 21 countries all across Europe, Africa, and the Middle East. The site was founded by Google to open up its marketing research to the public and help digital marketers keep track of their fast-changing industry.

    Eileen Munnelly, director of large customer marketing and insights for Europe, the Middle East, and Africa at Google, announced the expansion over on the Google Official Blog. There, she outlined how Think Insights can help marketing professionals understand their customer demographics, develop digital strategies, and spot consumer and industry trends.

    The main features of Think Insights are its research library and Insights tools. According to Munnelly, the research library is filled with studies and whitepapers from all 21 countries and can be searched by country, sector, marketing objective, and media type. Many of the studies in the research library are ones that were commissioned by Google itself to research consumers, media trends, online advertising, and new technologies. The site’s Insight tools allow users to explore, using customizable graphs and graphics, the internet usage and other media habits of consumers. Google supplements these features with videos on relevant topics from experts in their fields.

    Google UK has prepared a video explaining how Think Insights works to keep online advertisers up to speed on consumer trends: