WebProNews

Tag: Hotmail

  • WashPost: NSA is Collecting Your Friends Lists

    According to the Washington Post‘s latest documents provided by ex-contractor Edward Snowden, the National Security Agency routinely “harvests” the contact lists from email accounts, social media accounts, and instant messengers, some of which belong to American citizens.

    This is the first revelation of any kind of metadata surveillance that intercepts address books and “buddy lists.” The data is intercepted as the platforms carrying the emails and instant messages move between global data links, such as when a message is sent or when a user logs in or out.

    The collection of contact lists does not target any individual users; instead, the NSA targets a percentage of the global population’s internet accounts, and then analyzes collected data to see hidden connections and draw a map of relationships in a fraction of the time it would take without the internet.

    The NSA’s buddy list collection program nets half a million buddy lists per day from live messenger services and from the inboxes of web-based emails. In a single day in 2012, the NSA harvested 444,743 Yahoo contact lists, 105,068 Hotmail contact lists, 82,857 Facebook friend lists, 33,697 Gmail contact lists, and 22,881 from other providers. These figures are described by the NSA document as also being a typical daily intake.

    In an attempt to reassure Americans that their online life is not tracked by NSA computers, spokesman Shawn Turner for the Office of the Director of National Intelligence (which oversees the NSA) told the Washington Post that “[The NSA] is focused on discovering and developing intelligence about valid foreign intelligence targets like terrorists, human traffickers and drug smugglers. We are not interested in personal information about ordinary Americans. [Attorney General Eric Holder has stipulated that the NSA must] minimize the acquisition, use and dissemination [of data that I.D.’s Americans].”

    It was revealed in June that the NSA scrapes nearly every U.S. call record in a different data analysis program, but NSA czar Keith B. Alexander defended the bulk collection of such data when he said “You need the haystack to find the needle.”

    If you want to read the full WashPost story, you can find it here.

    [Image via NSA.gov]

  • Apparently Microsoft Recycles Email Addresses Too

    Yahoo has been making headlines in recent weeks thanks to an account recycling program it implemented recently, and the apparent security issues that have come along with it. It turns out that Microsoft has pretty much been doing the same thing for years. It also turns out that there have been similar security issues there as well.

    Back in June, the company announced its plans to give old, inactive IDs to current users who wanted better email addresses. The plan immediately drew criticism from security experts and journalists (including the guy from Wired that who was famously hacked last year). At the time, well-known security expert Graham Cluley, who has worked for security giants like McAfee and Sophos, called Yahoo’s plan “moronic,” and told WebProNews, “they should throw the idea away in the trash can where it belongs.”

    He criticized it again more recently after InformationWeek put out a story sharing quotes from users of the recycled email addresses who were getting other people’s email with sensitive information. Yahoo acknowledged that it had been happening to some users, and in response, launched a “Not My Mail” button so that those getting other people’s emails could notify Yahoo and fix the problem. Of course, that relies on the user to be honorable enough to use it, and not to exploit the sensitive info they’re getting.

    Suffice it to say, the concerns haven’t exactly gone away.

    Now, we learn that Microsoft does the same thing with Windows Live ID and Outlook.com (formerly Hotmail) accounts. This is according to PCWorld and Webwereld (in Dutch). PCWorld reports:

    The Microsoft Services Agreement mentions that users are required to log in to their Microsoft accounts “periodically, at a minimum of every 270 days, to keep the Microsoft branded services portion of the services active.” Otherwise “we may cancel your access” and “your data may be permanently deleted from our servers.”

    Microsoft does not mention the possibility that email account names will be recycled. The company confirms that this is the policy, however. When the account becomes inactive “the email account is automatically queued for deletion from our servers. Then, after a total of 360 days, the email account name is made available again,” according to an email statement from Microsoft.

    Meanwhile, like with Yahoo’s, Microsoft’s practice is apparently also leading to people getting emails intended for others. Webwereld has reportedly seen evidence of this, and the former account holder is said to be considering filing a complaint against Microsoft.

    The publication also confirmed with Google that it does no recycle accounts.

    What they don’t tell you in those Scroogled ads.

    Image: Microsoft (Outlook.com)

  • Hotmail Officially Dead, Rolled Into Outlook

    In the late 90s, Hotmail was the most popular online email service available. Though Yahoo email and Gmail later arrived to give the service significant competition, Hotmail remained widely used for over 16 years. Now, Hotmail has become another relic of the early internet.

    Microsoft this week announced that Hotmail is officially gone. The service has been rolled into Microsoft’s new Outlook.com service.

    Outlook.com Group Program Manager Dick Craddock announced the death of Hotmail on Thursday, over on the Outlook Blog. From the blog post:

    We want to give a huge “Thank you” to all of you who have supported Hotmail over the years, for some of you, that’s going back as far as 1996. It has been an amazing journey and we’ve been honored to provide you with a great mail experience for many years. When we launched the original preview of Outlook.com, we knew that we were committing to building the world’s best email with a brand and product experience that spans from consumers all the way to the largest organizations. We’re excited to have you join Outlook.com as we write the next chapter in modern email from Microsoft.

    With the added users from Hotmail, Outlook.com can now boast more than 400 million active accounts. Craddock stated that the Outlook team was able to migrate 150 petabytes of email in just 6 weeks while maintaining Hotmail users’ preferences and contacts.

    Hotmail users will still be able to use their @hotmail.com email address, but will access their inbox from the Outlook website. Microsoft is now using a single ‘Microsoft Account’ for all of its services, including SkyDrive, which is tightly integrated into Outlook.

  • Hotmail Replaced With Outlook.com: Smart Brand Decision?

    Earlier this week, Microsoft launched Outlook.com to all users. This is a webmail offering that launched in in preview last year, but now all Hotmail users are being transitioned to the new experience.

    We took a closer look at the new offering here. David Law, the director of product management had to say about the transition from Hotmail:

    The upgrade is seamless and instant for people who use Hotmail. Everything from their @hotmail.com email address, password, messages, folders, contacts, rules, vacation replies, etc. will stay the same, with no disruption in service. When upgraded, they’ll also get all the benefits from the redesigned Outlook.com experience–a fresh and intuitive user interface, lots of new features and better performance. And we won’t ever make you switch your email address to an @outlook.com address if you don’t want to.

    We expect all people using Hotmail to be upgraded by this summer. And for those that are excited to get the new benefits of the Outlook.com experience, there’s no need to wait. You can upgrade today by simply signing in at Outlook.com and we’ll take care of the rest.

    Reactions to Microsoft’s move have been mixed – far more mixed than reactions to the new Yahoo homepage.

    Some have wondered what the branding change will mean for Microsoft’s webmail user base.

    A representative from brand insights provider Kontera tells WebProNews, “Heading into the month, Outlook is trending 22.63% higher than Gmail. Additionally, Gmail is trending 69.85% higher than Hotmail, which further validates Microsoft’s choice in choosing to focus their branding efforts on Outlook instead of rebranding Hotmail. And since their new campaign started, trending for Outlook has gone up 10.26% while Gmail went up 2.31%.”

    Do you like the new experience better than Hotmail?

  • Gmail Is Now Bigger Than Hotmail

    Gmail Is Now Bigger Than Hotmail

    Google said in June that it had 425 million unique users a month (an increase of 75 million from the number the company reported in January).

    Google has reportedly claimed the top webmail spot based on its own internal numbers, but GigaOm has now shared some comScore data from October indicating that the third party now has Google ahead of Hotmail. In other words, we don’t just have to take Google’s word for it any longer.

    GigaOm’s Rani Molla shares this graph:

    Gmail comScore

    Interestingly Yahoo still dominates in the U.S., but for how long?

  • Yahoo Password Breach Is Worse Than Originally Thought

    We brought you news this morning that Yahoo Voices was hacked and over 450,000 usernames and passwords were leaked onto the Internet. The initial report stated that most of passwords came from Yahoo or Gmail email addresses. After analyzing the dump, a security company have found it to be worse than initially thought.

    Security company Rapid7 provided a break down of all the email addresses that were part of the Yahoo breach. Here’s the full list with the number of addresses for each service:

    137,559 occurrences at yahoo.com
    106,873 occurrences at gmail.com
    55,148, occurrences at hotmail.com
    25,521 occurrences at aol.com
    8,536 occurrences at comcast.net
    6,395 occurrences at Microsoft msn.com
    5,193 occurrences at sbcglobal.net
    4,313 occurrences at live.com
    3,029 occurrences at verizon.net
    2,847 occurrences at bellsouth.net

    While the majority of leaked addresses come from major email services, people from almost every major email provider were affected. The group who performed the hack, D33D, realizes that an attack on Yahoo affects the Web at large and performed this breach as a warning of sorts. They suggest Yahoo beef up its security before somebody else attacks the company’s servers for real.

    We hope that the parties responsible for managing the security of this subdomain will take this as a wake-up call, and not as a threat. There have been many security holes exploited in webservers belonging to Yahoo! Inc. that have caused far greater damage than our disclosure. Please do not take them lightly. The subdomain and vulnerable parameters have not been posted to avoid further damage.

    In a statement earlier today, Yahoo said that they “take security very seriously and invest heavily in protective measures to ensure the security of our users and their data across all our products.” If that’s the case Yahoo, then why were these passwords not encrypted and stored in plain text? Hopefully they will take this as the “wake-up call” that D33D intended as and improve their security across the site.

    As an aside, I did a very quick run through of the leaked passwords to see if my Yahoo account had been compromised. Thankfully, it was not, but I did come across some comedic gold. One user had the password of LuckyBooger. Whoever you are, sir, I must commend you on that choice of password. I must ask – what makes it so lucky?

    [h/t: Boston Business Journal]

    [Image Credit]

  • Microsoft Kills Windows Live Branding

    With Windows 8 just around the corner, Microsoft is re-thinking where its cloud services will fit into the mix. As a result, Microsoft has decided to kill the “live” branding it places around those services. In its place will be the new, simply named, Microsoft Account.

    Yesterday on the Microsoft Deveveloper Network “Building Windows 8” blog, Steven Sinofsky, president of Microsoft’s Windows and Windows Live division, published a post authored by Chris Jones, a vice president of Microsoft’s Window’s Live group, that provided some of the reasoning behind this decision. Jones states that although Windows Live services are successful, their branding doesn’t fit into Microsoft’s vision for a fully connected, cloud-centered Windows 8 experience. From the post:

    Windows Live services and apps were built on versions of Windows that were simply not designed to be connected to a cloud service for anything other than updates, and as a result, they felt “bolted on” to the experience. This created some amount of customer confusion, which is noted in several reviews and editorials. The names we used to describe our products added to that complexity: we used “Windows Live” to refer to software for your PC (Windows Live Essentials), a suite of web-based services (Hotmail, SkyDrive, and Messenger), your account relationship with Microsoft (Windows Live ID), and a host of other offers.

    Since Microsoft now thinks there is an expectation that a platform will come with communication and sharing apps, Windows Live accounts will now be called Microsoft accounts, and will be used across all Microsoft cloud services in much the same way that Google uses Google Accounts. Users can log into a Windows 8 device using their Microsoft Account, and will then be automatically connected to the services that were previously “Live” branded such as Hotmail, Skydrive, and Messenger. Microsoft Accounts will also combine billing from services such as the Zune store, Xbox LIVE, and the Windows 8 app store. A Microsoft Account can be connected to social networking platforms such as Twitter, Facebook, and LinkedIn as well.

    As for when the switch to Microsoft Accounts will take place, Jones said, “We’ll be rolling out the change in nomenclature from Windows Live ID to Microsoft Account over the next several months across our product line. There are still some areas we continue to work on such as migrating your account (credit cards and purchase history) from one market (currency) to another if you’ve connected your account to services such as Xbox LIVE.” Microsoft has also prepared a video about the pending changes, narrated by Jones, which you can watch below.

    As a whole, I think this is a good change for Microsoft, and one that has been a long time coming. I know I’ve always been confused as to what my Windows Live account is connected to other than my Xbox billing. What do you think? Will this consolidation help Windows users, or will it turn out to be even more of a confusion when users switch to Windows 8? Leave a comment below and let me know.

    (MSDN blog via Business Insider)

  • Yahoo! Updates Mail for Android

    Yahoo! Updates Mail for Android

    Yahoo! has just updated their Yahoo! Mail for Android App, offering multiple new ways to customize notifications, amongst other modifications.

    Users can now option notifications with sound, vibrate or silent, and can add a status bar. Also what’s new is the “select all” checkbox, similar to the former “edit” option, for users to select and manage multiple emails at once.

    It has been reported recently that both Hotmail and Gmail are better at blocking spam than Yahoo!, though interestingly, Yahoo! ranked second in number of users behind Hotmail in a 2011 Comscore report. The stats put Hotmail at 350 million users, Yahoo at 310 and Gmail at 260. Apparently, someone out there is using Yahoo! Mail.

  • Hotmail’s Spam Protection Amongst Best in Business

    According to this Gadgetwise column in the New York Times, Microsoft’s Hotmail offers the best spam protection in the business. SITI, or spam in the inbox, rates have been reduced to record lows, with the advancement of Hotmail’s Smartscreen technology. Reportedly, Microsoft has been able to keep SITI rates down to below 3%.

    Microsoft also states that user complaints relative to SITI, including phishing, junk mail and malware, are down by 40% from last year. Cascade Insights confirms this number with their own report, which interestingly puts Hotmail and Google’s Gmail neck and neck in regards to spam filtering, though ahead of all other competitors.

    Microsoft has also improved it’s Sweep function in Hotmail, which manages graymail, making the control of unwanted mail easier and more efficient.

  • Hotmail Gets Deal Ads Instead Of Old School Display Ads

    The deals services of today are essentially glorified email marketing. Groupon gets credit for turning the concept in to a huge mainstream trend, and deals are certainly accessible in other ways, but all in all, it’s still email marketing.

    As long as users are accessing their deals through email, it makes sense then that an email service provider, which already shows display ads, would show deal ads. This appears to be the logic fueling a new strategy by Microsoft.

    According to Greg Sterling at Marketing Land, Microsoft is replacing the display ads in Hotmail with with deal ads. The company is reportedly doing this beginning with a limited pilot program before all users see the changes.

    It doesn’t sound like a bad strategy, and I would not be surprised if Google took a similar approach with Gmail and Google Offers (which continues to frequently expand).

    Hotmail reportedly has somewhere around 45.5 million users in the U.S. That’s 62.7 million for Gmail (comScore).

    According to Sterling, who spoke with Dharmesh Mehta, Director for the Windows and Windows Live Business Group, the deals being advertised in Hotmail are coming from Microsoft itself, as well as from partners. Microsoft’s own Deals offerings include Bing Deals and MSN Offers .

    Earlier this week, comScore put out new data on display ad providers. Facebook is dominating (again), but Microsoft is in third place. Still, the company’s share is under 5%.

  • Gmail Stages “Email Intervention” To Save People From Outdated Email

    Google has just launched a campaign to attract more users to its already popular Gmail service. It asks current Gmail users to “save their friends from outdated email” by helping them jump on board the Gmail train. The way to do this is with an “email intervention.”

    Did you hear that AOL, Hotmail, and Yahoo? Google thinks you are so bad that they have compared you to hardcore drugs. Yikes.

    From the official Google blog

    I have one friend, Andy, who’s the straggler in the group. A couple months ago, I sent out an email about a barbecue I was having. On the “To:” line, there were 15 Gmail addresses and then Andy. He stuck out like a sore thumb. Shortly thereafter, Andy was complaining to us about how much spam he got. That was the last straw.

    We all have a story like this. On the Gmail team, we affectionately refer to them as “email interventions.” We hear about them all the time: the cousin who finally switched from an embarassing address like hottie6elliot1977 to a more professional elliot.d.smith@gmail.com, a co-worker who helped his dentist switch after he heard her grumble about having to pay for IMAP access, etc.

    And that’s the story Google gives behind emailintervention.com.

    When you visit the site, you’ll see a big red button asking you to “start the intervention.” Once you click that, you will be asked to enter your personal Gmail address as well as the weird, funky email address of your friend who needs the intervention. There, you can also sign in to your Gmail account in order to have access to your full contact list.

    Next, you get to select your message for your friend. You can either choose one of the pre-written messages that range from “straightforward,” “concerned” and “outraged” in their sentiment, or you can create your own. The email will also include a video, either the standard intervention video like the one above or one you create yourself.

    Lastly, this finished product or something like it will be sent to your friend with the “embarrassing” email address.

    Would you advise your friends to switch to Gmail? Do you think it is the best email service? Let us know in the comments.

  • Hotmail Introduces “Instant Email”

    You don’t much hear about Hotmail, or, well, email as a whole much anymore — unless, of course, there’s some kind of virus running rampant. That being said, even news on that particular front is pretty quiet. The fact is, email is largely ubiquitous, so much so, it’s pretty much become an invisible technology. Everyone who wants it has one and it’s now no longer such a big deal. Email is certainly not the big story it was when Google launched Gmail, and the subsequent increased storage responses from Yahoo and Hotmail.

    That’s why, when the post about Hotmail’s “Instant Email” upgrade hit my inbox, it felt like stepping out of Doc Brown’s DeLorean after arriving back to 2007. The post details how Microsoft’s developers streamlined the Hotmail service, making it 10 times faster that it was before:

    We trimmed content on our pages to speed up download time, and we eliminated a network round trip on login for further gains. But our goal was to make Hotmail feel instant, and we knew that speeding up downloads would only get us so far towards that goal. Even with today’s broadband speeds, the network is the bottleneck, and we needed to keep our customers from experiencing that latency.

    The approach we decided to take was to get user data closer to the browser, and when the data is not available on the browser, get it there more efficiently, without the user noticing. We also decided to take advantage of modern browsers like Internet Explorer 9 to be more app-like, by doing more work in the browser and less on the server.

    To speed up Hotmail’s process, the developers focused on three areas, caching, preloading, and asynchronous operations. While the post provides detailed explanations, simply put, by caching and preloading content, the user has a shorter wait when working in the Hotmail environment. Preloading downloads more content to Hotmail’s cache storage, so when the user accesses a page and/or document, the load time is decreased.

    And, according to their reports, the difference was significant:

    Open message

    Dec 2010 – 3.3 seconds

    June 2011 – 0.18 seconds

    Delete message

    Dec 2010 – 3.1 seconds

    June 2011 – 0.14 seconds

    Compose new message

    Dec 2010 – 4.3 seconds

    June 2011 – 0.20 seconds

    There’s also side-by-side comparison video, which leads this post.

    The WebProNews Test Drive
    In order to test the more-efficient service, an account was created and tested. The streamlined Hotmail is indeed fast, but since there hasn’t been a Hotmail account associated with this author for sometime now, the memories of Hotmail’s old performance have faded. That being said, the client performs as reported, that is, it’s efficient and the wait times are not noticeable. There was something that stood out, however. Apparently, new accounts have to fill out a captcha field before being allowed to send an email. Hotmail indicates this is done to fight spam, but such a step seems overwrought:

    Hotmail Captcha

    Also, the “Send” button, as well as the other action buttons, could be a little bit more prominent. Currently, these actions are executed by clicking a text link at the top and/or bottom of the email. The thing is, the text navigation is almost subdued. With that in mind, Hotmail’s “instant email” improvements work like they say they do, and the service is indeed quick with its responses.

    Is it enough to make me switch clients? No, but the improvements should be acknowledged.

  • Report Looks at Just How Important Email is To Google, Microsoft and Yahoo

    Report Looks at Just How Important Email is To Google, Microsoft and Yahoo

    Pingdom has put together an interesting report looking at just how important webmail is for the three companies that dominate it – Google, Microsoft, and Yahoo. Citing data from Alexa, the firm finds that Gmail makes up 23% of the traffic to Google.com, Hotmail gets 39% of the traffic to Microsoft’s Live.com, and Yahoo Mail gets 20% of the traffic to Yahoo.com.

    Google’s Gmail traffic is only exceeded by traffic to Google.com itself.

    Webmail percentages for Google, Microsoft, Yahoo

    “The actual percentages aren’t really all that important here. What’s important to note is that the subdomains used for webmail have a ranking near or at the top for all three companies,” Pingdom says on its blog. “Imagine the hit to their web presence if they didn’t have these webmail services.”

    “Email has been declared dead several times over the past few years. The truth, however, is that we still depend on it more than most people realize, and there is no replacement in sight,” Pingdom says. “Google knows this. Microsoft knows this. Yahoo knows this. They know that their email services are still extremely important.”

    They also make a good point in that the email services of these companies provide ways they can get other offerings i front of customers. Pingdom uses Google Buzz as an example, which was launched within Gmail. While Buzz may not be the most successful product of all time, it certainly put the service right in front of users.

    In fact, Google has added a lot of things to Gmail over the years, such as GTalk, video chat, and of course ads, which are based on words that appear in conversations you have in your email.

    This week, Yahoo began rolling out its all new feature-rich version of Yahoo Mail. Email would appear to be more critical to Yahoo’s strategy than even Google or Microsoft’s, as Yahoo Mail makes up the majority of traffic to Yahoo.com.

    Email isn’t just important to these three major web entities either. Even the newer-genartion social media compnaies recognize the signifiance of email. Facebook has gone so far as to launch its own email addresses, and Twitter just started rolling out email notifications for more of its features, in an effort to drive further engagement with the service.

    Earlier this month, MarketTools released a study commissioned by Microsoft, indicating that 45% say their use of email at work will most likely increase in the next year. 51% said it would likely stay the same, and only 4% thought it would decrease. At home, 36% said it will increase, 55% said it will stay the same, and only 6% said it will decrease.

  • Microsoft Adds “Active View” Support for LinkedIn, Netflix, Posterous, LivingSocial

    Microsoft announced added support for its “Active View” functionality in Hotmail, for LinkedIn, Netflix, Posterous, and LivingSocial.

    In a nutshell, this means you can now interact with each of these services as if you were on their respective sites, without leaving the inbox. Pretty nifty.

    “First, we focused on popular types of emails with photos, videos, documents, and shipping notifications (e.g. YouTube, Hulu, Flickr, FedEx) and how we could make common actions easier,” said Hotmail Group Program Manager Dick Craddock. “For those messages, we fetch the important content from other websites and let you engage with it in an Active View that appears at the top of the message. This lets us take an email with a text URL for a shared video, and instead of just showing dull text, let you watch the video without having to leave your inbox.”

    Hotmail New Active View support for Posterous
    “Now that we have a great experience for common attachments and links, we’re taking the next steps with invitations, updates, ratings, and deals,” he added. “More and more services use email to let their members or customers know when something has happened, and most of these messages have a simple response – accept the invitation, comment on the photo, rate the movie. Now those actions happen right in your inbox, saving clicks and time, thanks to the work of partners like LinkedIn, Posterous, LivingSocial, and Netflix. Here are some more before and after pictures of the Active Views platform at work.”

    It’s always good to see new and interesting things happening in email, while some carry on with this notion that this medium is somehow dying by the hands of social media.

    More on Microsoft Active Views here.

  • Microsoft Office Web Apps for Hotmail Available Everywhere

    Microsoft announced that its Office Web Apps for Windows Live SkyDrive and Hotmail are now available n 18 new countries in Central and South America, including Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, and Venezuela.

    “In the nine months since they launched, Office Web Apps are now accessible worldwide in more than 190 countries,” a representative for Microsoft tells WebProNews. “More than 30 million people are using Web Apps to view, edit, and share Office documents from anywhere with a browser and an internet connection.”

    Microsoft Office Web Apps for HotmailWith the apps, you can do things like:

    – Embed an Excel spreadsheet
    – embed a PowerPoint presentation
    – View Word documents in app on smartphones

    “Out of approximately 2 billion internet users worldwide, there are roughly 750 million Office users,” says Jevon Fark of Microsoft’s Office Team. “To us, this delta represents tremendous opportunity for 1) offering our 750 million (and growing) customers the best online companion to Office; and 2) offering people from all walks of the life the ability to view, edit, and share Office documents from anywhere with a browser and an internet connection. This includes viewing, editing, and sharing Office document attachments in Hotmail.”

    Microsoft has 360 million people using Hotmail. Users of Sky Drive, Microsoft’s cloud storage product, can also use the apps even if they don’t use Hotmail.

    A couple weeks ago, Hotmail users worldwide got Facebook Chat integration.

  • Facebook Chat In Hotmail Goes Live Worldwide

    Five months ago, Microsoft announced that Hotmail users in Brazil, France, Germany, Russia, the U.K., and the U.S. could begin to chat with their Facebook friends while checking their email.  Now the integration of Hotmail and Facebook Chat is complete in every place where Facebook is available.

    We’ll admit: this may not sound like a big deal insofar as it’s pretty simple to toggle between a Hotmail tab and a Facebook tab.  But the development at least goes to show that relations between Microsoft and Facebook are as good as ever.

    Also, a slight increase in usability is something, and the change could come in handy when access to Facebook is restricted (by employers, for example).

    Finally, a post on the Inside Windows Live blog pointed out, "Since announcing the availability of Facebook chat in Messenger worldwide two weeks ago, nearly 2.5 more million people connected their Facebook accounts to Windows Live, bringing the total to over 20 million customers.  And with three out of four Hotmail customers using Facebook, we expect that many more people will want to take advantage of this feature . . ."

    So if you’re interested, the post later suggested, "[F]irst connect your Facebook account to Windows Live and make sure the ‘Chat with my Facebook friends in Messenger’ box is checked to give your consent to Facebook.  We’ll link your accounts (this may take a few minutes), and you can start a chat from Hotmail just by clicking on the name of a Facebook contact.  If this doesn’t work right away, sign out and back in again, and you should be good to go."

  • Hotmail Gets Email Aliases

    Microsoft has launched a new feature for Hotmail, providing Hotmail users with aliases so they don’t have to give their primary email address to every site that asks for one, and still don’t have to go create a whole new account. 

    Users can create and manage multiple email aliases from a single account. "The email address a person uses is a big part of their online identity," says Dharmesh Mehta, Director of Windows Live Product Management. "The average person maintains three different email addresses in order to organize different types of email, maintain different personas, or keep junk mail away from a primary email address. So there are many good reasons that people want multiple email addresses, but maintaining multiple accounts, with different user names and passwords that require you to check multiple inboxes, is inefficient. With today’s update, Hotmail helps you save time by making it easier to manage your current and future email addresses in one place."

    "Hotmail (and many other email services) already allow you to just add a plus sign (‘+’) and a descriptive word to the first part of your email address," he continues. "For instance, if your email address was doctor-smith@live.com and you wanted to create an alias for online shopping, you could use doctor-smith+shopping@live.com. Email sent to this alias will still be delivered to your inbox or to a particular folder. This can help with managing different types of incoming email. In addition to the plus feature, we’ve also released Sweep to help manage this type of incoming email traffic."

    Hotmail Aliases now available

    "However, with the plus addresses that many services offer, it’s still very easy to determine your actual email address and there are times when you simply don’t want to give out any part of your real email address – that’s where our new alias feature helps you out," he adds. "Email aliases let you create completely different email addresses that you can use to receive email into your primary account without anyone knowing what your primary email address is."

    As others have pointed out, Yahoo has had a similar feature for some time, but it’s still new territory for the millions of Hotmail users out there. 

  • Communication Breakdown: When Email Goes Down

    At the end of December, some Hotmail users experienced problems with their email – it was gone. Messages and folders went completely missing from their accounts. Luckily, for those users, the emails came back. 

    Microsoft says it recovered 100% of email and folders for the accounts affected. Unfortunately, for those who didn’t sign into their accounts between the time of the incident and the time the account was restored, any messages sent to their accounts during that time would have bounced. 

    Microsoft has apologized for the incident, but it can’t have been very good for the service’s reputation with users, particularly considering there plenty of other options out there. Hotmail has hundreds of millions of users and competitors like Yahoo and Google will be happy to take as many of them as possible. 

    The whole thing makes you stop and consider how much users are relying on third-parties for essential communication. Who’s to say people didn’t miss extremely important messages during that period? 

    Microsoft’s Mike Schackwitz details exactly what happened on the company’s Inside Windows Live Blog:

    Hotmail - An Efficient Way to do Email?In Hotmail, one way we monitor the health of the email service is through automated tests. We set up a number of accounts with different configurations, and then use automated tests to log into these accounts, simulate normal user activity and behavior, and report when errors are found. We use scripts to create and delete these test accounts in bulk. The way we delete a test account is to remove its record from a group of directory servers that route users and incoming mail to the correct mailbox. 

    On December 30th, we had an error in a script that inadvertently removed the directory records of a small number of real user accounts along with a set of test accounts. Please note that the email messages and folders of impacted users were not deleted; only their inbox location in the directory servers was removed.  Therefore when they logged in, a new mailbox was automatically created for them on a new storage server that didn’t contain their old messages and folders. This is why the accounts received the “Welcome to Hotmail” message. 

    Read the post for further explanation. 

    It’s not like Microsoft is the first provider to experience downtime. Google has always bragged about its Gmail uptime (and has a dashboard where users can monitor it), but it’s gone down on occasion too. Facebook is trying to redefine email and electronic communication with its social inbox, but Facebook recently went down for a lot of users itself. Twitter is no replacement for email, but a lot of people communicate with it frequently, and that fail whale appears fairly frequently. 

    Microsoft says it’s updating its infrastructure, and changing its alert process, as well as its feedback process to take preventative action against future incidents. Unfortunately, and this goes for any company, it’s usually the issues you don’t think to prevent that end up costing people.

  • Microsoft Makes Email Content Dynamic With Active Views in Hotmail

    Microsoft has some interesting news out for Hotmail users. The company has partnered with some other companies to bring a new kind of email to the inbox – one that is as up to date as possible, and lets users interact with sites from within the email itself.

    While email is widely considered to still be one of the best marketing tools, and is still a huge part of how people communicate every day, it does have its limitations. Microsoft is hoping to solve some of these limitations with its Active Views platform. Those taking advantage of the platform will be able to deliver users email that stays fresh. 

    Microsoft’s Dick Craddock explains, "One challenge is that the content [of general email] is static, so when you open the email, the content may already be out of date. Additionally, most of these messages require you to click out of them to the sender’s website in order to complete a key action or take the next step. In some cases, this works just fine, but it can become a hassle, especially if you’re trying to get through your inbox quickly. You might want to check out that online deal, update your account, respond to a friend request, or browse products, but simply don’t because of the extra time it requires. With the average person receiving more than 200 email messages per week (outside of work), the extra time adds up, and our research shows that about 70% of people who use email regularly think that getting through their inbox takes too long."

    Enter Active Views’ features that let users interact from inside the email itself. 

    "These enhancements haven’t happened before today due to security concerns by email services," explains Craddock. "There has simply been no way to run JavaScript code within email messages in such a way that it’s isolated and not allowed to do malicious things on your computer. Hotmail is solving this problem with its new Active Views platform, technology that allows senders to run code securely in their email messages. It protects you AND gives you access to information on the sender’s website through forms and inline actions built directly into the email itself. This keeps the content up to date and provides a more engaging and time-saving experience."

    Monster.com and Orbitz are the first to partner with Microsoft on the initiative. Users will be able to book travel arrangements and look for jobs from within the emails. Microsoft suggests things like managing your Netflix account or accepting LinkedIn invitations from within an email as future possibilities.

  • Hotmail Gets a New Round of Feature Upgrades

    Microsoft announced that it is rolling out some new features to Hotmail. These include: the ability to track packages referenced in your email from Hotmail itself, chat with Facebook friends, sharing photos more easily with expanded coverage and new features, viewing more videos from inside Hotmail, and organizing and finding important email with subfolders.

    "Emails that include a package tracking number will now light up in Hotmail thanks to ActiveViews, which automatically recognize the number and display the real time shipping status above the email, saving you a trip to the shipper’s website," explains Windows Live Hotmail Group Program Manager Dick Craddock. "The US Postal Service is fully supported, and with this new release, our new partner FedEx will be as well, with light versions for DHL and UPS that provide a link to the shipper’s website instead of full shipping details inside the email."

    Hotmail Package Tracking

    Hotmail’s photo-sharing features are rolling out from only the U.S.  to the rest of the world. "Email is the most popular place to share photos, with 1.5 billion pictures shared each month on Hotmail alone," says Craddock. "But attachment size limits have long made the process cumbersome. Over the summer, Hotmail became the first service to let you to send hundreds of large photos per email, up to 10 GB of photos per email, by sharing them as a new photo album on SkyDrive. Today, this option is only available in the US, but with this release, we are rolling it out worldwide."

    Microsoft is also increasing the total attachment size limit per email to 25MB. As far as  viewing video, Microsoft is now including videos from Dailymotion and Justin.tv. Before it was just YouTube and Hulu. 

  • Craigslist CEO Goes Off on CNN’s Amber Lyon

    Craiglist CEO Jim Buckmaster wrote a feisty blog post aimed at CNN’s Amber Lyon. It begins:

    I see you’ve now gotten around to requesting an interview with me or a company spokesperson, 90 days after you ambushed our namesake and founder, Craig Newmark, following his May 20th talk on veteran’s affairs and other issues unrelated to craigslist, at a conference in Washington.

    You knew Craig was not in management or a company spokesperson, but setting CNN’s ethical code aside, you sidestepped company channels in favor of ambushing our semi-retired founder, complete with a misleading "set up" for your surprise questions. Now that CNN has aired your highly misleading piece dozens of times, mischaracterizing your stunt as a serious interview on this subject, and you’ve updated your "bio" to showcase this rare jewel of investigative journalism, you’re ready to try actually interviewing the company itself on this subject.

    According to a New York Times piece
    , most people still decline to use location services. The article says these services (like Foursquare, Gowalla, Facebook Places, etc.) are mainly being used by "young, technically adept urbanites." They cite Forrester Research data, claiming that 4% of Americans have tried location-based services, and 1% use them weekly.

    Microsoft’s Hotmail now supports push email, calendar, and contacts with Exchange ActiveSync. Microsoft’s Aviraj Ajgekar calls this "another milestone fore Windows Live Services."

    Google showed off some of the products of its "Googley Art Wall" contest, which asked its product management teams to design their own walls:

    AOL’s MapQuest launched some new updates to its recent relaunch. These include a "pick your language" features, embedded maps, and "send to GPS".

    Twitter announced Site Streams, a new feature on its Streaming API, which lets services receive real-time updates for a large number of users. It streams events like direct messages, mentions, follows, favorites, tweets, retweets, profile changes, and list changes.

    Samsung announced that it has sold over a million Samsung Galaxy S smartphones in the U.S. in 45 days.