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Tag: greenlight

  • Survey Suggests Facebook Search Engine Could Instantly Grab 22% Market Share

    This week at TechCrunch Disrupt, Facebook CEO Mark Zuckerberg said that search is something that Facebook will do, and that the company already has a team working on it. We talked about what this could mean to the search landscape, in terms of competition with Google here.

    There’s an interesting report (pdf) out from Greenlight Digital (via AllFacebook) about a survey asking respondents if they would use a Facebook search engine. The survey took responses from 500 people with a wide variety of job titles from all around the world (though the 70% majority were from Europe).

    While 500 is nothing compared to the 955 million active users Facebook has, it’s still interesting to see the results.

    When asked, “If Facebook incorporated its own search engine, would you use it over your preferred search engine?”:

    27% said, “Maybe, but only if it was better than Google/Bing

    26% said simply, “No.”

    22% said, “Probably not.”

    12% said, “Probably.”

    9% said, “Don’t know.”

    5% said, “Definitely.”

    “These stats therefore suggest that Facebook could capture around 22% of the global search market by
    simply launching its own search engine tomorrow morning (the ‘definitely’, ‘probably’, and half of the
    ‘don’t know’ respondents combined),” says Greenlight COO Andreas Pouros. “It wouldn’t need to be a spectacular engine either, just well integrated into the Facebook experience and generally competent. This 22% market share would make Facebook the second most utilised search engine in every major market except for China, Japan, and Russia, where it would occupy an uncontested third place.”

    “On the flip side, we found that Google’s own social endeavours with Google+ might be more successful
    than most initially speculated,” he added. “We found, for instance, that 23% of Google users have been +1’ing listings in Google’s search results, giving Google lots of data about what people like. If you compare this to the 35% of users that we found routinely ‘like’ a brand or company on Facebook, then that’s not significantly more than Google’s social signal collection, particularly as we found that 28% of respondents had no idea what ‘+1’ actually meant, which will invariably decrease rapidly over time.”

    Apparently a Facebook search engine is going to happen sooner or later, and it could very well be the most interesting thing we’ve seen come to the space since Google, as it would no doubt be primarily socially driven, and based upon a pretty different set of ranking factors than Google and even Bing. But we won’t speculate too much (just a little).

  • Most Internet Users Search Web in Multiple Languages

    The latest factoid to be pulled out of Greenlight’s “Search & Social Survey (2011-2012),” a global survey of 500 people that sought out information about user experiences and behaviors, reveals that many people around the world conduct online searches in more than one language.

    76% of the study’s participants claimed that they search for information on the internet in two more languages. 100% of internet users in Belgium, Italy, and Spain all conduct searches in multiple languages. Belgium’s sort of a given, though, as it has three official languages: Dutch, German, and French. Italy and Spain, however, only have one official language (Italian and Spanish, if you didn’t put that one together), which could mean that the popular American stereotype is true: most Europeans speak English in addition to their countries’ official language.

    “The fact that Italy and Spain top the chart with 100% of respondents claiming to search in multiple languages, despite reasonably homogenized language use, is possibly a testament to the position of English as the quasi-official language of Europe and the relative prevalence of English language web pages,” says Adam Bunn, director of SEO at Greenlight.

    What’s peculiar – and humbling, depending on where you live – is that in the countries for whom English is an official language, if not the official language, most internet users don’t do internet searches in a language other than English. One wonders if this is due to linguistic access issues for native English speakers or if these internet users simply do not need to search for content in a second language given so much of the internet is available in English.

    Multilingual Internet Users

    Rearranging the information so as to reflect a different demographic, you can see below in the table that the occupations that are most likely to employ the internet at a high frequency typically conduct searches in multiple languages.

    Multilingual Internet Users

    “The real takeaway here of course is not that marketing and IT firms in Italy, Spain and Belgium should instantly start optimizing their sites for multiple languages,” Bunn added.

    When considering the data in this report, it’s worth considering that of the 500 participants in the Greenlight survey, only 3% represent Asia and 2% represent “rest of the world,” which I infer to include the continents of Africa and South America. 70% of people surveyed were in Europe with the remaining 25% in North America. In other words, it’s not exactly a globally-relevant study but if you want to focus exclusively on telecommunication or online dealings between North America and Western Europe, the data could prove to be somewhat valuable.

  • More Arguments That Facebook Ads Are Shoddy (or Not)

    Look at what you did, General Motors. You pulled a measly amount of money (relatively speaking) from Facebook’s pocketbook and said it was because you don’t think Facebook’s ads do what they’re supposed to do. Now it’s a great big, steamy pile-on for everybody’s favorite website.

    Actually, that’s not exactly true. The reports coming out this week pointing out why ads on Facebook aren’t really that great have been in the works for a while, but it is monumentally bad timing for Facebook since that IPO of theirs is presumably set to crack off tomorrow. However, GM’s announcement, while having hardly any effect on Facebook’s overall value, (inadvertently?) caused a laser fury of scrutiny over the quality of performance of Facebook ads.

    Although tons of people can’t get enough Facebook action, many of them aren’t paying attention to any of those pesky ads hanging off to the side. In the same Greenlight report that revealed a Facebook search engine could be a formidable challenge to Google’s search dominance, a different metric shows that most people really pay no mind to ads on Facebook.

    When asked, “Do you click on advertisements or sponsored listings in Facebook?” an obstinate 44% said they never click on them. More, another 31% said they rarely click on Facebook ads. A middling 3% said they click them regularly and 10% said they often click the ads (13% haven’t gotten the memo to sign-up for Facebook).

    Curiously enough, Greenlight points out in the report that it’s enjoyed some success with Facebook ads. “We saw our Facebook investment (client media spend) overtake both Yahoo and Bing collectively at the start of 2011, hinting the channel had constant growth and was delivering a strong enough return to invest more,” the authors wrote.

    So… these ads are engaging at least some people out there in Facebooklands, right? Aside from the obvious finding that as many as 13% click the ads regularly, Greenlight isn’t the only company to admit that advertising on Facebook works for them. General Motors’ automotive rival, Ford, quickly tweeted a rebuke on Tuesday to the claim that Facebook advertising doesn’t work.

    Ford wasn’t the only one to offer a rebuttal to GM. Jan Rezab, the CEO of SocialBakers, penned an open letter to GM in Forbes that finely details what others have hinted at: GM didn’t understand how to do Facebook ads effectively, so they prematurely took its ball and went home.

    Despite Ford’s vote of confidence and Rezab’s compelling argument, Google’s Director of Product Management Jason Bigler couldn’t resist taking a poke or two at Facebook while the social networking site was still wearing some pie on its face:

    Imagine, for a minute, what would happen if Facebook branded their data play like this: http://t.co/Nvq7z6AF
    1 day ago via web · powered by @socialditto
     Reply  · Retweet  · Favorite

    Seriously folks, did you really expect consumers to be in transactional mindsets on Facebook?
    1 day ago via web · powered by @socialditto
     Reply  · Retweet  · Favorite

    The mystery of why Facebook ads work for some companies and perform atrociously for others may have something to do with the type of ad format these businesses are using. True, while the ad formats on Facebook are truly awful, according to a new study from WordStream, Greenlight found that the Sponsored Story format was the most popular and effective ad format. According to the authors, “the Sponsored Story format delivers, on average, a 32% decrease in cost per acquisitions (sales) and an increase in CTR (engagement).”

    Perhaps it’s just a case of companies putting all their faith in the wrong type of ad format? Or, going back to Rezab’s point, maybe companies just haven’t quite picked up on the winning formula to create engagement via Facebook?

    The disparity of success among businesses doesn’t appear to favor one over the other based on the size of the business, either. Yesterday, NPR reported on a marketing experiment it conducted recently where it followed the return on investment for a budding pizza restaurant in New Orleans. Ultimately, the restaurant owners earned $10 back on a $240 investment in Facebook ads and, perhaps worse, everybody they polled who visited the restaurant after the ads were deployed said they weren’t dining at the restaurant because they were persuaded by ads on Facebook.

    Oh, and the $10 was just a donation – it wasn’t even from somebody eating at the joint.

    So some ads work better than others, and ads on Facebook work better for some businesses than others. In other words, nobody exactly knows how Facebook ads work. Despite this confusion, people are still falling over themselves trying to get their hands on some Facebook shares despite the fact that there’s no clear sign how Facebook can or will pump up revenue through ad sales.

    In the meantime, Facebook’s sitting at the bottom of the advertising melee biting its tongue because the company’s in a quiet period until the IPO when it comes to talking about financial goings-on.

    Next week should prove to be a revealing week in the annals of Facebookdom when Zuckerberg and Co. can finally respond to this media mess.