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Tag: eBay

  • Action Comics #1 To Hit eBay Auction Next Month

    Action Comics #1 To Hit eBay Auction Next Month

    eBay just announced that Action Comics #1, considered the “Holy Grail” of comic books, is going to be auctioned off on the site next month.

    According to the announcement, there are believed to only be about 50 unrestored original copies of the issue that introduced the world to Superman. Dealer Darren Adams has one of them (apparently the finest known copy), and is about to generate a ton of money from it. He’ll be putting it up for auction on eBay from August 14-24.

    The Certified Guaranty Company (CGC) gave Adams’ copy a 9.0 grade, which is the highest its given to any copy of the issue. One other copy got the same grade, and sold for $2,161,000 in 2011. According to eBay, that one had “cream to off-white pages,” while Adams’ has “white pages and is in pristine condition”.

    It’s pretty amazing that it could even be in such condition, considering that it was released in 1938, when nobody could have possibly anticipated its potential value.

    “The quality and preservation of this Action #1 is astounding,” said Paul Litch, CGC’s Primary Grader. “The book looks and feels like it just came off the newsstand. It is supple, the colors are deep and rich and the quality of the white pages is amazing for a comic that is 76 years old.”

    “This is an extraordinary opportunity to acquire the most valuable comic book in existence and we look forward to sharing a piece of pop culture history with the global eBay community of 149 million buyers,” said eBay’s Gene Cook.

    An undisclosed portion of the proceeds will go to the Christopher & Dana Reeve Foundation.

    Image via eBay

  • Google Penalty Costs eBay Big Time

    Google Penalty Costs eBay Big Time

    Back in May, when Google launched a new version of the Panda update, some quickly noticed that eBay seemed to be taking a hit in the rankings. It turned out that it was apparently at the hands of a manual penalty rather than Panda.

    The penalty was related to weird category pages that eBay users were unlikely to actually land upon navigating the site, making one (Google alike) wonder why they even existed.

    This week, eBay reported its quarterly earnings with a 13% increase in revenue. That could have been higher if it wasn’t for the Google penalty. Danny Sullivan at Search Engine Land points to some comments made by eBay CFO Bob Swan during the company’s earnings call:

    Marketplaces delivered $2.2 billion in revenue, which grew 6%, GMV grew 8%, and operating margin declined 340 basis points. It was a challenging quarter. As John indicated, we got off to a good start, but we had significant obstacles late May.

    The combination of the cyberattack and the Google SEO had an immediate and dramatic impact on GMV growth. June GMV growth was 7% driven by slower active buyer growth and lower conversion. In light of these events, we have made significant investments to get eBay users reengaged, including couponing, seller incentives and increased marketing spend . . .

    He later indicated the “SEO changes” could take a while and “cost more” to recover from. The company reduced its full year revenue guidance by $200 million. Swan also blamed the cybersecurity/password reset debacle for some of the trouble, but clearly the SEO issues are the biggest problem for the company currently.

    You can find the transcript of the call at Seeking Alpha.

    It goes to show that not even the big boys are immune to the wrath of Google.

    Image via eBay

  • eBay Earnings Released, Revenue Up 13%

    eBay just released its earnings report for the second quarter with revenue growth of 13%, commerce volume growth of 26%, GAAP and non-GAAP EPS growth of 9%, and the announcement that it has repurchased $1.7 billion in stock.

    Revenue was up 13% year-over-year at $4.4 billion. GAAP earnings increased to $676 million, and non-GAAP earnings increased to $868 million.

    CEO John Donahoe said, “In a challenging second quarter, our commerce and payments platforms delivered strong enabled commerce volume growth of 26 percent. PayPal generated another strong quarter while eBay’s growth was hampered by its global password reset for all users. We continued our momentum in the four competitive commerce battlegrounds of mobile, local, global and data. We delivered new experiences for PayPal and eBay customers, extended PayPal and eBay into new markets, made it simple and easy for developers to integrate PayPal and offered new ways to help merchants grow.”

    Here’s the release in its entirety:

    SAN JOSE, Calif.–()–Global commerce platform and payments leader eBay Inc. (NASDAQ: EBAY) today reported that revenue for the second quarter ended June 30, 2014 increased 13% to $4.4 billion, compared to the same period in 2013. GAAP earnings increased to $676 million or $0.53 per diluted share, and non-GAAP earnings increased to $868 million or $0.69 per diluted share driven by strong enabled commerce volume growth.

    “Management’s Discussion and Analysis of Financial Condition and Results of Operations”

    eBay Inc.’s commerce ecosystem continued to gain share, with total company enabled commerce volume (ECV) increasing 26% in the second quarter to $62 billion. Mobile ECV advanced 68% to $12 billion representing 20% of volume. Mobile downloads since inception were 260 million and attracted 6.6 million new customers in the quarter. Cross-border trade grew 26%, representing $13 billion, or 22%, of total company ECV.

    “In a challenging second quarter, our commerce and payments platforms delivered strong enabled commerce volume growth of 26 percent,” said eBay Inc. President and CEO John Donahoe. “PayPal generated another strong quarter while eBay’s growth was hampered by its global password reset for all users. We continued our momentum in the four competitive commerce battlegrounds of mobile, local, global and data. We delivered new experiences for PayPal and eBay customers, extended PayPal and eBay into new markets, made it simple and easy for developers to integrate PayPal and offered new ways to help merchants grow.”

    PayPal net total payment volume (TPV) grew 29% with Merchant Services volume up 35% and on-eBay volume up 13%. Revenue grew to $1.9 billion. PayPal gained 4.0 million new active registered accounts to end the quarter at 152 million, up 15%. Global on-eBay penetration increased to 79.8%. PayPal signed a deal with GE to extend its relationship offering a dual branded retail credit card and committed to purchase the loan portfolio in 2016 for an estimated $1 billion, based on the size of the portfolio at that time. This provides PayPal with flexibility to expand its credit offerings to consumers and merchants while improving its ability to manage transaction expense and reinvest back into the business to accelerate payment volume growth.

    eBay Marketplaces gross merchandise volume (GMV) grew 12%, with the U.S. up 10% and International up 14%. Revenue grew to $2.2 billion. Marketplaces gained 3.8 million new buyers to end the quarter with 149 million active buyers, up 14%. Top rated sellers in the company’s three largest markets grew their same-store sales 14% and offered free shipping on 56.4% of transactions across those markets. The selection of items available on Marketplaces grew to over 700 million listings, including both platform and non-platform offerings, reflecting the success of improved selling initiatives, particularly on mobile.

    eBay Enterprise gross merchandise sales (GMS) grew 15%. Revenue grew to $267 million. Enterprise enabled its clients to grow same-store sales 14%.

    Second Quarter 2014 Financial Highlights (presented in millions, except per share data and percentages)
    Second Quarter
    2014 2013 Change
    eBay Inc.
    Net revenue $4,366 $3,877 $489 13%
    Enabled commerce volume (ECV) $61,639 $48,776 $12,863 26%
    GAAP
    Net income $676 $640 $36 6%
    Earnings per diluted share $0.53 $0.49 $0.04 9%
    Non-GAAP
    Net income $868 $822 $46 6%
    Earnings per diluted share $0.69 $0.63 $0.06 9%
    Business Units
    Payments
    Net revenue $1,946 $1,624 $322 20%
    Net total payment volume (TPV) $55,046 $42,813 $12,233 29%
    Marketplaces
    Net revenue $2,174 $2,001 $173 9%
    Gross merchandise volume (GMV) $20,485 $18,276 $2,209 12%
    Enterprise
    Net revenue $267 $260 $7 3%
    Gross merchandise sales (GMS) $940 $815 $125 15%

    Other Selected Financial and Operational Results

    • Operating margin — GAAP operating margin decreased to 18.2% for the second quarter of 2014, compared to 19.3% for the same period last year. Non-GAAP operating margin decreased to 24.4% in the second quarter, compared to 26.3% for the same period last year.
    • Taxes — The GAAP effective tax rate for the second quarter of 2014 was 15.8%, compared to 15.3% for the second quarter of 2013. For the second quarter of 2014 and 2013, the non-GAAP effective tax rate was 19.4% and 19.2%, respectively.
    • Cash flow — The company generated $1.5 billion of operating cash flow and $1.2 billion of free cash flow during the second quarter of 2014.
    • Stock repurchase programs — The company repurchased 32.4 million shares of its common stock for approximately $1.7 billion in the second quarter of 2014. As of June 30, 2014, the company’s remaining share repurchase authorization was approximately $2.2 billion.
    • Cash and cash equivalents and non-equity investments — The company’s cash and cash equivalents and non-equity investments portfolio totaled $12.4 billion at June 30, 2014, down from $12.8 billion at December 31, 2013.

    Business Outlook

    • Third quarter 2014 — The company expects net revenues in the range of $4,300 – $4,400 million with GAAP earnings per diluted share in the range of $0.51 – $0.53 and non-GAAP earnings per diluted share in the range of $0.65 – $0.67.
    • Full year 2014 — The company expects net revenues in the range of $18,000 – $18,300 million with GAAP earnings per diluted share in the range of $0.04 – $0.09 and non-GAAP earnings per diluted share in the range of $2.95 – $3.00.

    Quarterly Conference Call and Webcast

    eBay Inc. will host a conference call to discuss second quarter 2014 results at 2:00 p.m. Pacific Time today. A live webcast of the conference call, together with a slide presentation that includes supplemental financial information and reconciliations of certain non-GAAP measures to their nearest comparable GAAP measures, can be accessed through the company’s Investor Relations website athttp://investor.ebayinc.com. In addition, an archive of the webcast will be accessible for 90 days through the same link.

    eBay Inc. uses its Investor Relations website at http://investor.ebayinc.com as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD. Accordingly, investors should monitor, in addition to following press releases, SEC filings, public conference calls and webcasts.

    About eBay Inc.

    eBay Inc. (NASDAQ: EBAY) is a global commerce and payments leader, providing a robust platform where merchants of all sizes can compete and win. Founded in 1995 in San Jose, Calif., eBay Inc. connects millions of buyers and sellers and enabled $205 billion* of commerce volume in 2013. We do so through eBay, one of the world’s largest online marketplaces, which allows users to buy and sell in nearly every country on earth; through PayPal, which enables individuals and businesses to securely, easily and quickly send and receive digital payments; and through eBay Enterprise, which enables omnichannel commerce, multichannel retailing and digital marketing for global enterprises in the U.S. and internationally. We also reach millions through specialized marketplaces such as StubHub, the world’s largest ticket marketplace, and eBay classifieds sites, which together have a presence in more than 1,000 cities around the world. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com.

    * This adjusted number reflects decision to remove vehicles and real estate GMV from ongoing total GMV and ECV metrics (previously stated ECV for 2013 was $212 billion, incorporating vehicles and real estate GMV).

    Presentation

    All growth rates represent year over year comparisons, except as otherwise noted. All amounts in tables are presented in U.S. dollars, rounded to the nearest millions, except as otherwise noted. As a result, certain amounts may not sum or recalculate using the rounded dollar amounts provided.

    Non-GAAP Financial Measures

    This press release includes the following financial measures defined as “non-GAAP financial measures” by the Securities and Exchange Commission (SEC): non-GAAP net income, non-GAAP earnings per diluted share, non-GAAP operating margin, non-GAAP effective tax rate and free cash flow. These measures may be different from non-GAAP financial measures used by other companies. The presentation of this financial information, which is not prepared under any comprehensive set of accounting rules or principles, is not intended to be considered in isolation of, or as a substitute for, the financial information prepared and presented in accordance with generally accepted accounting principles (GAAP). For a reconciliation of these non-GAAP financial measures to the nearest comparable GAAP measures, see “Business Outlook,” “Non-GAAP Measures of Financial Performance,” “Reconciliation of GAAP Operating Margin to Non-GAAP Operating Margin,” “Reconciliation of GAAP Net Income to Non-GAAP Net Income and Reconciliation of GAAP Effective Tax Rate to Non-GAAP Effective Tax Rate” and “Reconciliation of Operating Cash Flow to Free Cash Flow” included in this press release.

    Forward-Looking Statements

    This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries that are based on the company’s current expectations, forecasts and assumptions and involve risks and uncertainties. These statements include, but are not limited to, statements regarding expected financial results for the third quarter and full year 2014, and the future growth in the Payments, Marketplaces and Enterprise businesses, mobile payments and mobile commerce, the company’s plans regarding its stock repurchase programs, and the impact of the cyberattack on the company’s results of operations. The company’s actual results could differ materially from those predicted or implied and reported results should not be considered as an indication of future performance. Factors that could cause or contribute to such differences include, but are not limited to: changes in political, business and economic conditions, any European, Asian or general economic downturn or crisis (including any economic disruption or sanctions related to Ukraine or Russia) and any conditions that affect ecommerce growth; fluctuations in foreign currency exchange rates; the company’s need to successfully react to the increasing importance of mobile payments and mobile commerce and the increasing social aspect of commerce; the company’s ability to deal with the increasingly competitive ecommerce environment, including competition for its sellers from other trading sites and other means of selling, and competition for its buyers from other merchants, online and offline; changes to the company’s capital allocation or management of operating cash; the company’s need to manage an increasingly large enterprise with a broad range of businesses of varying degrees of maturity and in many different geographies; the effect of management changes and business initiatives; the company’s need and ability to manage other regulatory, tax and litigation risks as its services are offered in more jurisdictions and applicable laws become more restrictive; any changes the company may make to its product offerings; the competitive, regulatory, payment card association-related and other risks specific to PayPal and Bill Me Later, especially as PayPal continues to expand geographically and introduce new products and as new laws and regulations related to financial services companies come into effect; the company’s ability to timely upgrade and develop its technology systems, infrastructure and customer service capabilities at reasonable cost; the company’s ability to maintain site stability and performance on all of its sites while adding new products and features in a timely fashion; and the company’s ability to profitably integrate, manage and grow businesses that have been acquired or may be acquired in the future. The forward-looking statements in this release do not include the potential impact of any acquisitions or divestitures that may be announced and/or completed after the date hereof.

    More information about factors that could affect the company’s operating results is included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in the company’s most recent annual report on Form 10-K and subsequent quarterly reports on Form 10-Q, copies of which may be obtained by visiting the company’s Investor Relations website at http://investor.ebayinc.com or the SEC’s website at www.sec.gov. All information in this release is as of July 16, 2014. Undue reliance should not be placed on the forward-looking statements in this press release, which are based on information available to the company on the date hereof. The company assumes no obligation to update such statements.

    eBay Inc.
    Unaudited Condensed Consolidated Balance Sheet
    June 30, December 31,
    2014 2013
    (In millions)
    ASSETS
    Current assets:
    Cash and cash equivalents $ 3,834 $ 4,494
    Short-term investments 3,535 4,531
    Accounts receivable, net 765 899
    Loans and interest receivable, net 2,939 2,789
    Funds receivable and customer accounts 10,037 9,260
    Other current assets 1,268 1,310
    Total current assets 22,378 23,283
    Long-term investments 6,217 4,971
    Property and equipment, net 2,685 2,760
    Goodwill 9,367 9,267
    Intangible assets, net 714 941
    Other assets 279 266
    Total assets $ 41,640 $ 41,488
    LIABILITIES AND STOCKHOLDERS’ EQUITY
    Current liabilities:
    Short-term debt $ 1,203 $ 6
    Accounts payable 312 309
    Funds payable and amounts due to customers 10,037 9,260
    Accrued expenses and other current liabilities 5,693 2,799
    Deferred revenue 183 158
    Income taxes payable 110 107
    Total current liabilities 17,538 12,639
    Deferred and other tax liabilities, net 774 841
    Long-term debt 4,118 4,117
    Other liabilities 240 244
    Total liabilities 22,670 17,841
    Total stockholders’ equity 18,970 23,647
    Total liabilities and stockholders’ equity $ 41,640 $ 41,488
    eBay Inc.
    Unaudited Condensed Consolidated Statement of Income
    Three Months Ended June 30, Six Months Ended June 30,
    2014 2013 2014 2013
    (In millions, except per share amounts)
    Net revenues $ 4,366 $ 3,877 $ 8,628 $ 7,625
    Cost of net revenues (1) 1,392 1,211 2,743 2,363
    Gross profit 2,974 2,666 5,885 5,262
    Operating expenses:
    Sales and marketing (1) 914 771 1,719 1,468
    Product development (1) 500 451 980 885
    General and administrative (1) 461 419 926 827
    Provision for transaction and loan losses 232 193 436 368
    Amortization of acquired intangible assets 73 82 152 164
    Total operating expenses 2,180 1,916 4,213 3,712
    Income from operations 794 750 1,672 1,550
    Interest and other, net 9 6 4 15
    Income before income taxes 803 756 1,676 1,565
    Provision for income taxes (127 ) (116 ) (3,326 ) (248 )
    Net income (loss) $ 676 $ 640 $ (1,650 ) $ 1,317
    Net income (loss) per share:
    Basic $ 0.54 $ 0.49 $ (1.30 ) $ 1.02
    Diluted $ 0.53 $ 0.49 $ (1.30 ) $ 1.00
    Weighted average shares:
    Basic 1,258 1,297 1,267 1,296
    Diluted 1,267 1,313 1,267 1,316
    (1) Includes stock-based compensation as follows:
    Cost of net revenues $ 20 $ 23 $ 37 $ 36
    Sales and marketing 45 41 87 74
    Product development 59 46 110 78
    General and administrative 42 51 81 84
    $ 166 $ 161 $ 315 $ 272
    eBay Inc.
    Unaudited Condensed Consolidated Statement of Cash Flows
    Three Months Ended June 30, Six Months Ended June 30,
    2014 2013 2014 2013
    (In millions)
    Cash flows from operating activities:
    Net income (loss) $ 676 $ 640 $ (1,650 ) $ 1,317
    Adjustments:
    Provision for transaction and loan losses 232 193 436 368
    Depreciation and amortization 373 347 755 676
    Stock-based compensation 166 161 315 272
    Deferred income taxes (48 ) (103 ) 3,060 347
    Changes in assets and liabilities, net of acquisition effects 95 (227 ) (248 ) (1,032 )
    Net cash provided by operating activities 1,494 1,011 2,668 1,948
    Cash flows from investing activities:
    Purchases of property and equipment (269 ) (353 ) (475 ) (652 )
    Changes in principal loans receivable, net (230 ) (154 ) (232 ) (183 )
    Purchases of investments (2,380 ) (598 ) (3,641 ) (2,024 )
    Maturities and sales of investments 1,258 750 3,264 1,798
    Acquisitions, net of cash acquired (35 ) (7 ) (39 ) (15 )
    Other (5 ) (9 ) (6 ) (14 )
    Net cash provided by (used in) investing activities (1,661 ) (371 ) (1,129 ) (1,090 )
    Cash flows from financing activities:
    Proceeds from issuance of common stock 99 142 154 244
    Repurchases of common stock (1,657 ) (466 ) (3,468 ) (942 )
    Excess tax benefits from stock-based compensation 26 45 86 161
    Tax withholdings related to net share settlements of restricted stock units and awards (106 ) (73 ) (210 ) (226 )
    Net borrowings under commercial paper program 1,200 1,200
    Funds receivable and customer accounts, net (389 ) (115 ) (777 ) (918 )
    Funds payable and amounts due to customers, net 389 115 777 918
    Other (7 )
    Net cash provided by (used in) financing activities (445 ) (352 ) (2,238 ) (763 )
    Effect of exchange rate changes on cash and cash equivalents 31 37 39 (57 )
    Net (decrease) increase in cash and cash equivalents (581 ) 325 (660 ) 38
    Cash and cash equivalents at beginning of period 4,415 6,530 4,494 6,817
    Cash and cash equivalents at end of period $ 3,834 $ 6,855 $ 3,834 $ 6,855
    eBay Inc.
    Unaudited Summary of Consolidated Net Revenues
    Net Revenues by Type (1) Three Months Ended
    June 30, March 31, December 31, September 30, June 30,
    2014 2014 2013 2013 2013
    Net transaction revenues (In millions, except percentages)
    Marketplaces $ 1,722 $ 1,727 $ 1,828 $ 1,609 $ 1,578
    Current quarter vs prior quarter % (6 )% 14 % 2 % 2 %
    Current quarter vs prior year quarter 9 % 11 % 13 % 13 % 11 %
    Percent of Marketplaces revenue from international 58 % 58 % 57 % 55 % 55 %
    Payments 1,741 1,700 1,693 1,493 1,475
    Current quarter vs prior quarter 2 % % 13 % 1 % 3 %
    Current quarter vs prior year quarter 18 % 19 % 18 % 18 % 20 %
    Percent of Payments revenue from international 56 % 56 % 57 % 56 % 56 %
    Enterprise 207 208 333 185 194
    Current quarter vs prior quarter % (38 )% 80 % (5 )% 4 %
    Current quarter vs prior year quarter 7 % 12 % % 9 % 18 %
    Percent of Enterprise revenue from international 4 % 4 % 3 % 4 % 5 %
    Total net transaction revenues 3,670 3,635 3,854 3,287 3,247
    Current quarter vs prior quarter 1 % (6 )% 17 % 1 % 2 %
    Current quarter vs prior year quarter 13 % 14 % 14 % 15 % 15 %
    Marketing services and other revenues
    Marketplaces 452 428 471 418 423
    Current quarter vs prior quarter 6 % (9 )% 13 % (1 )% 5 %
    Current quarter vs prior year quarter 7 % 6 % 8 % 10 % 9 %
    Percent of Marketplaces revenue from international 72 % 71 % 69 % 70 % 71 %
    Payments 205 145 143 127 149
    Current quarter vs prior quarter 41 % 1 % 13 % (15 )% 32 %
    Current quarter vs prior year quarter 38 % 27 % 31 % 25 % 21 %
    Percent of Payments revenue from international 3 % 3 % 4 % 3 % 3 %
    Enterprise 60 61 74 67 66
    Current quarter vs prior quarter (2 )% (17 )% 11 % 2 % 6 %
    Current quarter vs prior year quarter (9 )% (1 )% (3 )% (1 )% (1 )%
    Percent of Enterprise revenue from international % % % % %
    Total marketing services and other revenues 717 634 688 612 638
    Current quarter vs prior quarter 13 % (8 )% 12 % (4 )% 10 %
    Current quarter vs prior year quarter 12 % 10 % 11 % 11 % 10 %
    Elimination of inter-segment net revenue (2) (21 ) (7 ) (12 ) $ (7 ) $ (8 )
    Total net revenues $ 4,366 $ 4,262 $ 4,530 $ 3,892 $ 3,877
    Current quarter vs prior quarter 2 % (6 )% 16 % % 3 %
    Current quarter vs prior year quarter 13 % 14 % 13 % 14 % 14 %
    (1) During the first quarter of 2014, we changed our reportable segments based on changes in our organizational structure which reflect the integration of our Magento platform into our Enterprise segment. Prior to this change, Magento was reported in corporate and other. Also during the quarter, we revised our internal management reporting of certain Marketplaces transactions to align more closely with our related operating metrics. Related to this change, we reclassified our Marketplaces vehicles and real estate revenues from net transaction revenues to marketing services and other revenues. Prior period amounts have been revised to conform to the current period segment reporting structure.
    (2) Represents revenue generated between our reportable segments.
    Net Revenues by Geography (1) Three Months Ended
    June 30, March 31, December 31, September 30, June 30,
    2014 2014 2013 2013 2013
    (In millions, except percentages)
    U.S. net revenues $ 2,047 $ 1,998 $ 2,180 $ 1,873 $ 1,870
    Current quarter vs prior quarter 2 % (8 )% 16 % % 5 %
    Current quarter vs prior year quarter 9 % 12 % 11 % 14 % 16 %
    Percent of total 47 % 47 % 48 % 48 % 48 %
    International net revenues 2,319 2,264 2,350 2,019 2,007
    Current quarter vs prior quarter 2 % (4 )% 16 % 1 % 2 %
    Current quarter vs prior year quarter 16 % 16 % 16 % 15 % 12 %
    Percent of total 53 % 53 % 52 % 52 % 52 %
    Total net revenues $ 4,366 $ 4,262 $ 4,530 $ 3,892 $ 3,877
    Current quarter vs prior quarter 2 % (6 )% 16 % % 3 %
    Current quarter vs prior year quarter 13 % 14 % 13 % 14 % 14 %
    (1) Revenues are attributed to U.S. and international geographies primarily based upon the country in which the seller, payment recipient, customer, website that displays advertising, or other service provider, as the case may be, is located.
    eBay Inc.
    Unaudited eBay Inc. Supplemental Operating Data
    Three Months Ended
    June 30, March 31, December 31, September 30, June 30,
    2014 2014 2013 2013 2013
    (In millions, except percentages)
    ECV (1) $61,639 $58,495 $59,607 $49,727 $48,776
    Current quarter vs prior quarter 5 % (2 %) 20 % 2 % 4 %
    Current quarter vs prior year quarter 26 % 24 % 23 % 23 % 22 %
    During the first quarter of 2014, we revised our internal management reporting of certain Marketplaces transactions to align more closely with our related operating metrics. Related to this change, we correspondingly excluded vehicles and real estate gross merchandise volume from our total gross merchandise volume. Prior period amounts have been revised to conform to the current period segment reporting structure.
    (1) Includes Marketplaces GMV (excluding vehicles and real estate), Payments Merchant Services Net TPV and eBay Enterprise Gross Merchandise Sales not earned on eBay or paid for via PayPal or Bill Me Later during the period; excludes volume transacted through the Magento platform. PayPal Merchant Services Net TPV is the total dollar volume of payments, net of payment reversals, successfully completed through our payments networks, including Bill Me Later, Venmo, and payments processed through Braintree’s full stack payments platform during the period, excludes PayPal’s and Braintree’s payment gateway businesses and payments for transactions on our Marketplaces platforms.
    eBay Inc.
    Unaudited Payments Supplemental Operating Data
    Three Months Ended
    June 30, March 31, December 31, September 30, June 30,
    2014 2014 2013 2013 2013
    (In millions, except percentages)
    Active registered accounts (1) 152.5 148.4 142.6 137.4 132.4
    Current quarter vs prior quarter 3 % 4 % 4 % 4 % 4 %
    Current quarter vs prior year quarter 15 % 16 % 16 % 17 % 17 %
    Net number of payments (2) 850.2 834.4 846.1 729.4 700.6
    Current quarter vs prior quarter 2 % (1 )% 16 % 4 % 3 %
    Current quarter vs prior year quarter 21 % 22 % 22 % 24 % 24 %
    Net total payment volume (3) $55,046 $52,006 $51,973 $43,837 $42,813
    Current quarter vs prior quarter 6 % % 19 % 2 % 4 %
    Current quarter vs prior year quarter 29 % 27 % 25 % 25 % 24 %
    On eBay net total payment volume as % of net total payment volume 27 % 29 % 29 % 30 % 30 %
    Merchant Services net total payment volume as % of net total payment volume 73 % 71 % 71 % 70 % 70 %
    Take rate (4) 3.53 % 3.55 % 3.53 % 3.70 % 3.79 %
    Transaction rates (5)
    Expense rate 0.95 % 0.99 % 0.97 % 1.05 % 1.04 %
    Loss rate 0.28 % 0.27 % 0.32 % 0.30 % 0.31 %
    Margin rate 65.1 % 64.6 % 63.5 % 63.4 % 64.4 %
    Loan portfolio rates
    Risk adjusted margin (6) 16.6 % 16.2 % 15.8 % 16.1 % 16.2 %
    Net charge-off rate (7) 5.5 % 5.4 % 6.3 % 5.5 % 5.6 %
    90-day delinquency rate (8) 2.7 % 2.8 % 2.9 % 3.2 % 2.7 %
    (1) All registered accounts that successfully sent or received at least one payment or payment reversal through our payments networks, including Bill Me Later and Venmo, but excluding users of Braintree’s unbranded payment checkout solutions, within the last 12 months and which are currently able to transact.
    (2) Total number of payments, net of payment reversals, successfully completed through our payments networks, including Bill Me Later, Venmo, and payments processed through Braintree’s full stack payments platform during the period; excludes payments sent or received through PayPal’s and Braintree’s payment gateway businesses.
    (3) Total dollar volume of payments, net of payment reversals, successfully completed through our payments networks, including Bill Me Later, Venmo, and payments processed through Braintree’s full stack payments platform during the period; excludes payments sent or received through PayPal’s and Braintree’s payment gateway businesses.
    (4) Take Rate reflects total net revenues earned through our payments networks, including Bill Me Later, Braintree, Venmo, PayPal’s payment gateway business, subscription fees and other net revenues, divided by Net Total Payment Volume.
    (5) Expense Rate reflects third party payment processing expenses and other related service costs, divided by Net Total Payment Volume.
    Loss Rate reflects expense associated with our customer protection programs, fraud, chargebacks and merchant credit losses, bad debt expense associated with our accounts receivable balances, and loan reserves associated with our loan receivables balances, divided by Net Total Payment Volume.
    Margin Rate reflects Take Rate less Expense Rate and Loss Rate, divided by Take Rate.
    (6) The risk adjusted margin represents annualized credit portfolio revenue, excluding contra-revenue incentives to customers or merchants, less cost of funds and less net credit and fraud losses during the period, divided by average loans receivable for the period.
    (7) Net charge-off rate is the annualized ratio of net credit losses over the average daily loan receivables balance during the period.  Net credit losses are the principal loan losses, exclusive of interest and late fee write offs, less recoveries of previously charged off balances.
    (8) 90-day delinquency rate is the end of period Bill Me Later account balances that have missed three or more consecutive payments, divided by total ending loan receivables.
    eBay Inc.
    Unaudited Marketplaces Supplemental Operating Data
    Three Months Ended
    June 30, March 31, December 31, September 30, June 30,
    2014 2014 2013 2013 2013
    (In millions, except percentages)
    Active Buyers (1) 148.9 145.1 140.3 134.9 130.8
    Current quarter vs prior quarter 3 % 3 % 4 % 3 % 3 %
    Current quarter vs prior year quarter 14 % 14 % 14 % 13 % 13 %
    Gross Merchandise Volume (2) $20,485 $20,545 $21,503 $18,345 $18,276
    Current quarter vs prior quarter % (4 )% 17 % % %
    Current quarter vs prior year quarter 12 % 12 % 13 % 13 % 13 %
    U.S. GMV as % of total GMV 39 % 40 % 39 % 40 % 40 %
    International GMV as % of total GMV 61 % 60 % 61 % 60 % 60 %
    eBay’s classifieds web sites, brands4friends and Shopping.com are not included in these metrics.
    During the first quarter of 2014, we revised our internal management reporting of certain Marketplaces transactions to align more closely with our related operating metrics. Related to this change, we reclassified our Marketplaces vehicle and real estate revenue from net transaction revenues to marketing services and other revenues. Prior period amounts have been revised to conform to the current period segment reporting structure.
    (1) All buyers (including buyers of Half.com, StubHub, GittiGidiyor, and our Korean subsidiary) who successfully closed a transaction within the previous 12-month period. Buyers may register more than once, and as a result, may have more than one account.
    (2) Total value of all successfully closed transactions between users on Marketplaces platforms during the period regardless of whether the buyer and seller actually consummated the transaction; excludes vehicles and real estate gross merchandise volume.
    eBay Inc.
    Unaudited Enterprise Supplemental Operating Data
    Three Months Ended
    June 30, March 31, December 31, September 30, June 30,
    2014 2014 2013 2013 2013
    (In millions, except percentages)
    Gross Merchandise Sales (1) $940 $936 $1,771 $787 $815
    Current quarter vs prior quarter % (47 %) 125 % (3 %) 1 %
    Current quarter vs prior year quarter 15 % 16 % 11 % 13 % 21 %
    (1) Represents the retail value of all sales transactions, inclusive of freight charges and net of allowance for returns and discounts, which flow through our Enterprise commerce technologies, whether we record the full amount of such transaction as a product sale or a percentage of such transaction as a service fee; excludes volume transacted through the Magento platform.

    eBay Inc.
    Business Outlook
    (In Millions, Except Per Share Amounts)

    The guidance figures provided below and elsewhere in this press release are forward-looking statements, reflect a number of estimates, assumptions and other uncertainties, and are approximate in nature because the company’s future performance is difficult to predict. Such guidance is based on information available on the date of this press release, and the company assumes no obligation to update it.

    The company’s future performance involves risks and uncertainties, and the company’s actual results could differ materially from the information below and elsewhere in this press release. Some of the factors that could affect the company’s operating results are set forth under the caption “Forward-Looking Statements” above in this press release. More information about factors that could affect the company’s operating results is included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in its most recent annual report on Form 10-K and subsequent quarterly reports on Form 10-Q, copies of which may be obtained by visiting the company’s investor relations website at http://investor.ebayinc.com or the SEC’s website atwww.sec.gov.

    Three Months Ending
    September 30, 2014
    (In millions, except per share amounts) GAAP Non-GAAP (a)
    Net Revenue $4,300 – $4,400 $4,300 – $4,400
    Diluted EPS $0.51 – $0.53 $0.65 – $0.67
    Twelve Months Ending
    December 31, 2014
    GAAP Non-GAAP (b)
    Net Revenue $18,000 – $18,300 $18,000 – $18,300
    Diluted EPS $0.04 – $0.09 $2.95 – $3.00
    (a) Estimated non-GAAP amounts above for the three months ending September 30, 2014, reflect adjustments that exclude the estimated amortization of acquired intangible assets of approximately $70 – $80 million and estimated stock-based compensation expense and employer payroll taxes on stock-based compensation expense of approximately $165 – $175 million as well as the related tax impact.
    (b) Estimated non-GAAP amounts above for the twelve months ending December 31, 2014, reflect adjustments that exclude the estimated amortization of acquired intangible assets of approximately $340 – $360 million and estimated stock-based compensation expense and employer payroll taxes on stock-based compensation expense of approximately $675 – $695 million as well as the related tax impact.

    eBay Inc.
    Non-GAAP Measures of Financial Performance

    To supplement the company’s condensed consolidated financial statements presented in accordance with generally accepted accounting principles, or GAAP, the company uses non-GAAP measures of certain components of financial performance. These non-GAAP measures include non-GAAP net income, non-GAAP earnings per diluted share, non-GAAP operating margin, non-GAAP effective tax rate, and free cash flow.

    These non-GAAP measures are not in accordance with, or an alternative to, measures prepared in accordance with GAAP and may be different from non-GAAP measures used by other companies. In addition, these non-GAAP measures are not based on any comprehensive set of accounting rules or principles. Non-GAAP measures have limitations in that they do not reflect all of the amounts associated with the company’s results of operations as determined in accordance with GAAP. These measures should only be used to evaluate the company’s results of operations in conjunction with the corresponding GAAP measures.

    Reconciliation to the nearest GAAP measure of all non-GAAP measures included in this press release can be found in the tables included in this press release.

    These non-GAAP measures are provided to enhance investors’ overall understanding of the company’s current financial performance and its prospects for the future. Specifically, the company believes the non-GAAP measures provide useful information to both management and investors by excluding certain expenses, gains and losses or net purchases of property and equipment, as the case may be, that may not be indicative of its core operating results and business outlook. In addition, because the company has historically reported certain non-GAAP results to investors, the company believes that the inclusion of non-GAAP measures provides consistency in the company’s financial reporting.

    For its internal budgeting process, and as discussed further below, the company’s management uses financial measures that do not include stock-based compensation expense, employer payroll taxes on stock-based compensation, amortization or impairment of acquired intangible assets, impairment of goodwill, significant gains or losses from the disposal/acquisition of a business, certain gains and losses on investments, restructuring-related charges and the income taxes associated with the foregoing. In addition to the corresponding GAAP measures, the company’s management also uses the foregoing non-GAAP measures in reviewing the financial results of the company.

    The company excludes the following items from non-GAAP net income, non-GAAP earnings per diluted share, non-GAAP operating margin and non-GAAP effective tax rate:

    Stock-based compensation expense and related employer payroll taxes. This expense consists of expenses for stock options, restricted stock and employee stock purchases. The company excludes stock-based compensation expense from its non-GAAP measures primarily because they are non-cash expenses that management does not believe are reflective of ongoing operating results. The related employer payroll taxes is dependent on the company’s stock price and the timing and size of exercises by employees of their stock options and the vesting of their restricted stock, over which management has limited to no control, and as such management does not believe it correlates to the company’s operation of the business.

    Amortization or impairment of acquired intangible assets, impairment of goodwill, significant gains or losses and transaction expenses from the acquisition or disposal of a business and certain gains or losses on investments. The company incurs amortization or impairment of acquired intangible assets and goodwill in connection with acquisitions and may incur significant gains or losses from the acquisition or disposal of a business and therefore excludes these amounts from its non-GAAP measures. The company also excludes certain gains and losses on investments. The company excludes the impact of the accretion of a note receivable associated with the disposal of certain businesses. The company excludes these items because management does not believe they correlate to the ongoing operating results of the company’s business.

    Restructuring. These charges consist of expenses for employee severance and other exit and disposal costs. The company excludes significant restructuring charges primarily because management does not believe they are reflective of ongoing operating results.

    Other certain significant gains, losses, or charges that are not indicative of the Company’s core operating results. These are significant gains, losses, or charges during a period that are the result of isolated events or transactions which have not occurred frequently in the past and are not expected to occur regularly or be repeated in the future. The company excludes these amounts from its results primarily because management does not believe they are indicative of its current or ongoing operating results.

    Tax effect of non-GAAP adjustments. This amount is used to present stock-based compensation and the other amounts described above on an after-tax basis consistent with the presentation of non-GAAP net income.

    In addition to the non-GAAP measures discussed above, the company also uses free cash flow. Free cash flow represents operating cash flows less purchases of property and equipment. The company considers free cash flow to be a liquidity measure that provides useful information to management and investors about the amount of cash generated by the business after the purchases of property, buildings, and equipment, which can then be used to, among other things, invest in the company’s business, make strategic acquisitions, and repurchase stock. A limitation of the utility of free cash flow as a measure of financial performance is that it does not represent the total increase or decrease in the company’s cash balance for the period.

    eBay Inc.
    Reconciliation of GAAP Operating Margin to Non-GAAP Operating Margin
    Three Months Ended
    June 30, June 30,
    2014 2013
    (In millions, except percentages)
    GAAP operating income $ 794 $ 750
    Stock-based compensation expense and related employer payroll taxes 177 168
    Amortization of acquired intangible assets within cost of net revenues 22 19
    Amortization of acquired intangible assets within operating expenses 73 82
    Restructuring
    Total non-GAAP operating income adjustments 272 269
    Non-GAAP operating income $ 1,066 $ 1,019
    Non-GAAP operating margin 24.4 % 26.3 %
    Reconciliation of GAAP Net Income to Non-GAAP Net Income and
    GAAP Effective Tax Rate to Non-GAAP Effective Tax Rate
    Three Months Ended
    June 30, June 30,
    2014 2013
    (In millions, except per share amounts)
    GAAP income before income taxes $ 803 $ 756
    GAAP provision for income taxes (127 ) (116 )
    GAAP net income $ 676 $ 640
    Non-GAAP adjustments to net income:
    Non-GAAP operating income adjustments (see table above) 272 269
    Accretion of note receivable (5 )
    Amortization of intangibles of investments 2 2
    Other significant gains, losses or charges (5 )
    Tax effect of non-GAAP adjustments (82 ) (79 )
    Non-GAAP net income $ 868 $ 822
    Diluted net income per share:
    GAAP $ 0.53 $ 0.49
    Non-GAAP $ 0.69 $ 0.63
    Shares used in GAAP and non-GAAP diluted net income per-share calculation 1,267 1,313
    GAAP effective tax rate 16 % 15 %
    Tax effect of non-GAAP adjustments to net income 3 % 4 %
    Non-GAAP effective tax rate 19 % 19 %
    Reconciliation of Operating Cash Flow to Free Cash Flow
    Three Months Ended
    June 30, June 30,
    2014 2013
    (In millions)
    Net cash provided by operating activities $ 1,494 $ 1,011
    Less: Purchases of property and equipment (269 ) (353 )
    Free cash flow $ 1,225 $ 658

    Image via eBay

  • eBay Expands Global Shipping Program

    eBay Expands Global Shipping Program

    eBay is adding six new countries to its global shipping program starting the week of July 21: Chile, Columbia, Costa Rica, The Dominican Republic, Panama, Trinidad, and Tobago.

    “This year in Latin America alone, ecommerce sales are expected to rise 19.8% to reach $57.69 billion,” the company says, citing numbers from eMarketer. “Buyers will have access to an incredible range of products offered by U.S. sellers enrolled in the Program, and will also benefit from end-to-end tracking on all shipments.”

    “With GSP expansion into these new markets, sellers will find that their items are now able to be shipped conveniently to millions more buyers worldwide,” eBay adds. “And of course sellers can count on the same benefits offered on all GSP transactions, including protection if an item is lost or damaged during international transit.”

    In May, eBay launched Spanish and Portuguese language versions of its website for customers in Latin America. The company already had over two million people in Latin America using its site in English, and with U.S. dollars, but the new offerings gave these customers the opportunity to shop and buy in their native languages and currencies.

    The expansion of the Global Shipping Program is obviously a continuation of the company’s recent focus in the Latin America region.

    Image via eBay

  • eBay Has A New App To Get Others To Sell Your Stuff For You

    eBay Has A New App To Get Others To Sell Your Stuff For You

    eBay launched a new iPhone app called eBay Valet, which provides sellers with another way to sell on the site. It finds what items are worth, then sends them in for valets to sell them for you.

    Take pictures of your items, and the app gives you an estimated price. They’ll send you a free prepaid box, and you can send items to valets for now charge. Valets will then list your items for sale on eBay, and ship them to buyers. You get 70% of the sale price.

    That’s about the size of it.

    “This is going to be the fastest, most frictionless way in eBay history that someone is able to sell an item and collect money,” said Steve Yankovich, eBay’s vice president of Innovation and New Ventures.

    “This is a chance to pull in people who have never sold on eBay, period, and who maybe are not even eBayers,” he added. “It’s for people who think selling currently has too much friction. Why wouldn’t you do this?”

    Well, that other 30% I guess, but point taken.

    Images via Apple

  • eBay Touts Enterprise Omnichannel Commerce Momentum

    eBay Touts Enterprise Omnichannel Commerce Momentum

    eBay announced increased adoption of omnichannel commerce technologies globally for eBay Enterprise. It has secured 451 clients and 862 extension and renewals in the first half of the year. These stretch across its various services. Alex and Ani, BOXPARK, Destination XL, Karmaloop, MailPix and StubHub are listed as brands using eBay Enterprise.

    “We are leading local commerce with close to 4,000 stores enabled with store-based fulfillment globally,” said Tobias Hartmann, interim president of eBay Enterprise. “We continue to help merchants compete in a global marketplace having recently launched our ship-from-store solution for a leading retailer in North America, Europe, and China, which is an industry first.”

    The company lists the following achievements for the year to date:

    • In January, eBay Enterprise announced the ability to implement ship-from-store technologies for retailers in 99 days and offer clients who have implemented this solution with additional freight discounts of up to 50% off published rates.
    • In March, eBay Enterprise announced its expanded operations in Canada with a new fulfillment center.
    • In April, Advertising Age ranked eBay Enterprise within the top 15 in its “50 Largest U.S. Digital-Agency Networks” report for the fifth year in a row.
    • eBay Enterprise was recently recognized as the #1 commerce provider to the mid-market according to the 2014 Internet Retailer Top 500. For the fourth consecutive year, Magento remains the most popular platform, with a 34 percent increase in online retail sites since last year, according to a recent study by Tom Robertshaw.
    • In May, eBay Enterprise announced the availability of two new extensions for Magento merchants now available in the Magento Connect Marketplace: the eBay Enterprise Display Extension, enabling retailers to deliver personalized product-specific ads to retarget lost customers; and the eBay Enterprise Affiliate Extension, offering best-in-class reporting tools to analyze, track and launch affiliate programs and easy integration with eBay Enterprise’s network of more than 200,000 affiliates.
    • Magento Enterprise 1.14 and Community Edition 1.9 were launched in May, drastically reducing the barrier for merchants to get a tablet and smart phone friendly responsive site. The new editions also integrate Bill Me Later and PayPal Express Checkout empowering merchants to further streamline checkout. Initial customers on the Magento Enterprise Edition 1.14 include Shop3M and Hallhuber.

    “Our strategy of enabling commerce innovation for fast-growing companies through our eBay Enterprise and Magento solutions is clearly proving successful with initial synergies between Magento customers and our marketing solutions,” said Hartmann.

    The company will be showcasing its technologies at the Internet Retailer Conference next week, with CEO John Donahoe delivering a keynote session.

    Image via eBay

  • eBay Stores Sellers Get New Selling Tools, Discounts

    eBay Stores Sellers Get New Selling Tools, Discounts

    eBay told eBay Stores sellers on Thursday that they now have access to new subscriber-exclusive selling tools and discounts on items and services. Sellers can now create and manage promotions like order size offers, free shipping offers, related items offers, targeted coupons, and sale events.

    With order size offers, sellers will be able to promote the purchase of more than on item or spending over a certain amount per transaction by offering a specific dollar amount off or percentage off, or a free item per multiple item purchase.

    Sellers will be able to promote free shipping offers by automatically merchandising all qualifying items (like free shipping on orders over $100), and encourage buyers to purchase multiple items by bundling related items and offering a percentage discount.

    Sellers will also be able to offer digital coupons to select buyers only and merchandise items together for “easier buyer access”. For example, you can promote a sale for customers to “Save up to 30% on all women’s shoes.”

    eBay is also giving sellers their own discounts, including 25% off of packing and shipping supplies, 15% off design services, special offers from PayPal, etc. The company says it will offer more exclusive discounts as the months go on.

    More on all of this here.

    Image via Wikimedia Commons

  • Identity Theft Could Soon Be A Reality For eBay Users

    Identity Theft Could Soon Be A Reality For eBay Users

    Identity theft is a constant concern for those who entrust their personal information to Internet companies. Now millions of users are at risk following a massive cyber-attack that recently hit eBay.

    Last week, we reported that eBay was hit by a massive cyber-attack when hackers broke into the company’s database that hold customers’ personal information. While no financial information was taken, customers’ email addresses, passwords and physical addresses were exposed. Skilled hackers can use this information to gain access to more personal information through social engineering tactics.

    As with most major cyber attacks, eBay can’t do much now that the damage is done. What it can do is ask that its customers change their passwords:

    EBay users will be notified via email, site communications and other marketing channels to change their password. In addition to asking users to change their eBay password, the company said it also is encouraging any eBay user who utilized the same password on other sites to change those passwords, too. The same password should never be used across multiple sites or accounts.

    Unfortunately, the hackers didn’t just take user information. Ebay reports that that the hackers also took some employee log-in credentials. There’s no indication that this information was used to access databases that may contain more sensitive information, but eBay is working with law enforcement to bring in those responsible.

    As you can imagine, people are not pleased with eBay at the moment. Much like the Target hack of last year, Attorneys General from various states are now opening up investigations to see if eBay could have done more to protect user information. The Attorneys General will also be looking into how eBay is planning to prevent future attacks.

    “My office will be looking into the circumstances surrounding this breach as well as the steps eBay is taking to prevent any future incidents,” said Connecticut Attorney General George Jepsen. “However, the most important step for consumers to take right now is to change their password and to choose a strong, unique password that is not easily guessed.”

    Image via Wikimedia Commons

  • Google’s eBay Hit Was Apparently Manual

    Google’s eBay Hit Was Apparently Manual

    As reported last week, eBay appeared alongside the biggest apparent losers from Google’s most recent Panda update, which is supposed to be softer than past updates, and make things a little better for smaller sites and businesses. According to reports, it turns out eBay was hit by a manual penalty rather than Panda.

    Just after the update was announced, Moz spotted eBay’s loss of search rankings for numerous keywords and phrases. The main eBay subdomain fell out of Moz’s “Big 10,” which is its metric of the ten domains with the most real estate in the top 10 search results.

    “Over the course of about three days, eBay fell from #6 in our Big 10 to #25,” wrote Dr. Peter J. Meyers at Moz. “Change is the norm for Google’s SERPs, but this particular change is clearly out of place, historically speaking. eBay has been #6 in our Big 10 since March 1st, and prior to that primarily competed with Twitter.com for either the #6 or #7 place. The drop to #25 is very large. Overall, eBay has gone from right at 1% of the URLs in our data set down to 0.28%, dropping more than two-thirds of the ranking real-estate they previously held.”

    He went on to highlight specific key phrases where eBay lost rankings. It lost two top ten rankings for three separate phrases: “fiber optic christmas tree,” “tongue rings,” and “vermont castings”. Each of these, according to Meyers, was a category page on eBay.

    eBay also fell out of the top ten, according to the report, for queries like “beats by dr dre,” “honeywell thermostat,” “hooked on phonics,” “batman costume,” “lenovo tablet,” “george foreman grill,” and many others.

    Then Searchmetrics put out its regular lists of winners and losers from the Panda update, and eBay was in the top 2 for losers.

    Late on Friday, however, just as much of the U.S. was transitioning into a three-day weekend, reports emerged that eBay was actually hit by a manual penalty rather than Panda. Jason Del Rey at Re/code wrote:

    As it turns out, Google did in fact penalize eBay and knock a whole bunch of its pages off Google’s search results, but it wasn’t part of Panda, according to a person familiar with the situation. Rather, it was part of a so-called “manual action” that Google took against eBay early this week; the pages weren’t removed as part of the Panda rollout, which affects entire sites and not individual pages.

    Neither company would comment.

    Del Ray points to a blog post at RefuGeeks, which shows that pages affected were category pages that users are unlikely to get to navigating the site, and were designed specifically for search engines, which is precisely the kind of thing that will get you penalized by Google.

    And that appears to be what happened. It looks like eBay has been removing the pages. A specific URL the post points to is no longer returning a page.

    Image via Wikimedia Commons

  • eBay Hack Leads to Official Investigation by Multiple States

    Earlier this week, eBay revealed that an ongoing investigation of their own had revealed a a “small number” of employee login credentials had been compromised, giving attackers access to their corporate network.

    Now, it appears that they will face external probes from various state Attorneys General.

    “The magnitude of the reported eBay data breach could be of historic proportions, and my office is part of a group of other attorneys general in the country investigating the matter,” said Florida Attorney General Pam Bondi. “We must do everything in our power to protect consumers’ personal information, which is exactly why I worked with the Florida Legislature on the Florida Information Protection Act.”

    That group also includes the state Attorneys General for Connecticut and Illinois.

    “My office will be looking into the circumstances surrounding this breach as well as the steps eBay is taking to prevent any future incidents,” said Connecticut Attorney General George Jepsen. “However, the most important step for consumers to take right now is to change their password and to choose a strong, unique password that is not easily guessed.”

    According to eBay, the database that was breached contained names, encrypted passwords, email addresses, physical addresses, phone numbers and dates of birth–but eBay is claiming that no financial information was ever at risk.

    Even so, the company urged all users to change their eBay passwords, as well as any other passwords that they shared among other services.

    “Information security and customer data protection are of paramount importance to eBay Inc., and eBay regrets any inconvenience or concern that this password reset may cause our customers. We know our customers trust us with their information, and we take seriously our commitment to maintaining a safe, secure and trusted global marketplace,” said eBay in a statement.

    New York Attorney General Eric Schneiderman is urging eBay to offer free credit monitoring to all customers impacted by the hack.

    “The news that eBay has discovered a security breach involving customer data is deeply concerning. New Yorkers and eBay customers across the country trust that retailers will protect their personal information when they shop online. Our office has asked and fully expects eBay to provide free credit monitoring services to customers impacted by this breach,” he said.

    This would fall in line with what other high-profile companies, including Target, have done following a massive data breach.

    Image via Wikimedia Commons

  • eBay Hacked, Wants You to Change Your Passwords

    eBay Hacked, Wants You to Change Your Passwords

    If you receive an email from eBay later today asking you to change your password, you should definitely take their advice. The company has just confirmed a cyberattack that may have affected millions of users, exposing personal information like usernames, passwords, and email addresses.

    As the result of an ongoing investigation, eBay learned that a “small number” of employee login credentials had been compromised, giving attackers access to their corporate network. The database that was breached contained names, encrypted passwords, email addresses, physical addresses, phone numbers and dates of birth–but eBay is claiming that no financial information was ever at risk.

    They also say that they’ve found no evidence that the hack led to any sort of unauthorized access.

    “[There is] no evidence of the compromise resulting in unauthorized activity for eBay users, and no evidence of any unauthorized access to financial or credit card information, which is stored separately in encrypted formats,” said eBay.

    Still, eBay is asking every user to change their password, and any other shared passwords for other services. If you’re an eBay user, you’ll most likely receive an email later in the day on Wednesday.

    Though eBay is saying that there’s no evidence that PayPal user info has been compromised, it was PayPal that “broke” the news earlier today. A post appeared on the PayPal community blog that simply read “eBay Inc To Ask All eBay Users To Change Passwords”–that’s it. There was no text accompanying that headline.

    Of course, with just that little snippet to go on, there was a little bit of panic from some users on social media. PayPal quickly pulled the post, and a couple of hours later eBay officially confirmed the cyberattack.

    “Information security and customer data protection are of paramount importance to eBay Inc., and eBay regrets any inconvenience or concern that this password reset may cause our customers. We know our customers trust us with their information, and we take seriously our commitment to maintaining a safe, secure and trusted global marketplace,” said eBay in a statement.

    Image via Wikimedia Commons

  • eBay Expands In Latin American Market

    eBay Expands In Latin American Market

    eBay just announced the launch of new Spanish and Portuguese-language versions of its website for customers in Latin America.

    The e-commerce giant already has over 2 million people in Latin America using its site in English and with U.S. dollars, but now they’ll be able to shop localized versions with local promotions and currencies in addition to native languages.

    As long as eBay has been around it’s hard to believe they’re just doing this in 2014, but better late than never.

    “Over the past year, eBay has started to build a presence in Latin America, partnering with PayPal on a variety of efforts, and understanding what matters most to shoppers in the region,” said Wendy Jones, vice president of global expansion and cross border trade for eBay. “Latin America is one of the fastest-growing commerce markets, and we are innovating the eBay experience for our customers there, delivering more relevant, engaging experiences – in their local language and currency – to better enable them to shop the world.”

    “The launch of a localized eBay in Latin America marks the next step in the company’s ambitious, multi-year journey to accelerate geographic expansion and cross-border trade in BRIC and emerging markets,” eBay said in its announcement. ” In 2012, eBay launched the first of its localized experiences in Russia, the eBay Moda fashion mobile app, which was translated into Russian with currency conversion in rubles. In April 2013, eBay launched the Russian version of eBay.com, enabling Russian consumers to access eBay’s global inventory of more than 250 million listings in their local language and currency. And, in September 2013, eBay rolled out the first of its localized experiences in Latin America, with the Portuguese-language eBay Moda fashion mobile app.”

    The new experiences will be available from the desktop and mobile.

    Online review service Yelp also recently expanded its offerings in Latin America.

    Image via eBay

  • eBay Partners With Invaluable For Live Auctions

    eBay announced on Thursday that it has partnered with Invaluable to bring over 2,000 auction houses to eBay buyers.

    Invaluable has its own live online bidding platform letting collectors and dealers around the world bid in real time. It provides auctioneers with marketing and ecommerce solutions with Invaluable itself as well as with its AuctionZip property. It also gives them access to its own auction management software.

    “Invaluable works with many of the premier brick-and-mortar auction houses around the globe, and they were the natural partner for us to work with to bring live auctions back to the eBay platform,” said Gene Cook, GM of emerging verticals for eBay Marketplaces. “We’re excited to bring Invaluable’s incredible selection of unique, high-end artwork, antiques and collectibles to eBay’s global community.”

    “Invaluable’s online live auction marketplace makes one-of-a-kind merchandise from thousands of Invaluable and AuctionZip auction houses around the globe accessible to online bidders,” said Invaluable CEO Rob Weisberg. “In this exclusive partnership, eBay and Invaluable will rapidly scale the live auction industry by providing online buyers with virtual access to auction house salerooms from the convenience of their home, office or their mobile device.”

    eBay will be launching a destination for arts and collectibles in the coming months. It will use Invaluable’s platforms for auction catalogs, which will be promoted through eBay, and to its users.

    There will be special events, and shoppers will be able to participate in traditional live auctions.

    Image via Invaluable

  • $7 Million Shoplifting: One Family Went Wild In Multiple Stores Over Several Years

    It is hard to imagine how one family could go on a $7 million shoplifting spree without being caught first, but somehow the Bogdanov family was able to do it. The family was finally arrested earlier this week at their Northbrook home, a suburb of Chicago.

    The shoplifting by the Bodanov family lasted for over a decade, and they were finally caught after multiple stores including Barnes & Noble and Toys R Us made contact with the secret service with a complaint that described a “huge loss of merchandise.”

    Branko Bogdanov, 58, Lela Bogdanov, 52, and their 34-year-old daughter, Julia Bogdanov, are charged with one count each of interstate transportation of stolen property. They made their initial appearances in court on Wednesday in Chicago, but did not enter pleas. They will remain in detention at least until their hearing next week, which will determine who much time they will each serve.

    Lela Bogdanov was able to conceal many of the items that she stole in her clothes, and she would often wear and long skirt with an inner lining that could hide several items.

    After leaving from their home in Chicago, the three hit business around the country that included Maryland, Tennessee, and Florida. Their big loot is said to have contained a variety of items including toys, dolls, cosmetics, and other valuables.

    During the $7 million shoplifting spree, the family would collect all sorts of items that they did not plan to use themselves, and took them to eBay to sell the merchandise for cash. On their own, the Bogdanov family sold more than $690,000 in merchandise through eBay.

    In addition to their sales on eBay, they had help from another unnamed cooperating witness, who bought items from them at their home. Years later, authorities traced stolen items to the online trading account of the cooperating witnesses, who, in turn, agreed to help in the investigation of the Bogdanovs.

    A conviction of interstate transportation of stolen property, the crime that the Bogdanov family has been charged with, can carry a sentence of up to 10 years. How did they keep it going for such a long time before getting caught?

    Image via Youtube

  • eBay Launches ‘Smart Hashtags’ For Social Commerce

    eBay Launches ‘Smart Hashtags’ For Social Commerce

    eBay announced the launch of Smart Hashtags on Wednesday. Users can click on the share widget on a product, guide or other page to share to Twitter or Pinterest, and a box pops up with a shareable link, a text phrase or product title, and one to three of the smart hashtags.

    “The phrases — set aside with a hash mark (#) — are optimized to highlight relevant and searchable information for easier discovery,” the company explains in a blog post. “From a business perspective, the addition is also a subtle way of dropping commerce into the social conversation in a non-obtrusive and user-friendly way.”

    “Smart Hashtags also aligns to eBay’s goals and the company’s desire to create a more relevant and personalized experience for our customers,” says Corinne Sherman, who came up with the idea. “It capitalizes on consumer behavior — and leads us toward a new path I like to call Social Network Optimization.”

    “At eBay, we are constantly trying to do really cool, innovative things with social,” says Sherman. “It’s been a fantastic experience working with teams across the company to execute, automate, and scale Smart Hashtags to enhance the shopping experience.”

    She pitched the idea at the eBay Data Conference last year, and software engineer Jing Chen built it.

    The feature is live across the site.

    Image via eBay

  • eBay Adds More Countries To Global Shipping Program

    eBay announced today that it has added Switzerland and Norway to the list of countries sellers can ship to using the Global Shipping Program, which includes 42 additional countries.

    “As you know, the Global Shipping Program helps you expand your sales to millions of eager international buyers,” the company says. “Through the program (which is free to join), you can sell to buyers in dozens of countries—just mail your packages to a shipping center located in the US. You’re only responsible for the domestic leg of shipping.”

    eBay says, “Once your item arrives at the designated US shipping center, the Global Shipping Program takes care of ALL facets of international processing, including: Completion of customs forms; Remitting applicable import charges pre-paid by your buyer; Shipping the package to the buyer—with end-to-end international tracking.”

    Sellers’ shipping-related Detailed Seller Ratings are protected, eBay says. Sellers aren’t responsible for loss or damage that occurs throughout the international shipping process.

    In addition to Switzerland and Norway, the Global Shipping Program includes the following eligible countries: Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech, Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Malta, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Slovakia, Slovenia, Taiwan, Thailand and United Kingdom.

    Image via eBay

  • Check Out What eBay Can Do Now That It Owns PhiSix

    Check Out What eBay Can Do Now That It Owns PhiSix

    eBay announced that it has acquired computer graphics company PhiSix, which creates 3D models of clothing from photos, pattern files and other sources.

    These graphics, according to the company, can simulate the actual behavior of the clothes, so people can see how they would fit, look, and move in different environments.

    “PhiSix’s technology enables consumers to understand the fit and movement of clothes in an online shopping environment,” said Steve Yankovich, vice president of Innovation and New Ventures at eBay. “Consumers can experience the merchandise in a more efficient and impactful way, which we believe will drive sales for retailers and create a delightful experience for shoppers.”

    PhiSix was founded by Jonathan Su, a former Intel research scientist, a couple years ago. He has a background in special effects, and has worked on technologies currently in use by ILM and DreamWorks.

    “This is an exciting opportunity for us to bring PhiSix’s expertise to one of the world’s leading commerce platforms,” said Su. “We believe today’s acquisition will help us better scale our expertise and meet the needs of digitally-minded shoppers and create new customer experiences for the eBay Inc. portfolio.”

    Terms were not disclosed.

  • eBay Sellers Speak Out Against Business Policies

    eBay Sellers Speak Out Against Business Policies

    eBay sellers have become frustrated with a feature the site has been automatically turning on for their stores.

    eBay announced Business Policies nearly two years ago. The feature amounts to a set of custom settings for shipping, return and payment information for sellers to manage easily from one central location. Sellers can create multiple policies, and select the ones they want to apply to particular listings with a few clicks. It’s supposed to be a time saver, and make sellers’ lives easier, but the roll-out doesn’t appear to be quite so simple for a lot of sellers.

    Should eBay force the new Business Policies feature on users? Share your thoughts.

    Though announced in the spring of 2012, the company said a few months later that its release would be postponed. Finally, on Friday, eBay said that it has begun turning it on automatically for some sellers. Others can opt in. Either way, it will become the only way to define policies for listings for everybody later this year.

    Sellers have taken to the eBay community forums to express their frustration. Much of this appears to come from the idea that this makes things harder on sellers offering a lot of different items.

    “Yikes, I just looked at it,” writes user gopetersen. “It appears to be designed for sellers who sell quantities of similar items and might be a nightmare (don’t know yet, but potentially) for those who sell a lot of unique and different items. If I’m understanding correctly, it automatically creates a new policy for each item listed with a slightly different policy and then you have to name and manage the lists. So, sellers who sell a lot of different things, to deal with this, we’ll probably have to sit down and work out a group of policies and then assign them to listings as we go. I couldn’t tell from the description if you can set up the names and policies first, but I’m hoping this is the case.”

    D-k_treasures says, “So stupid for the sellers of unique items. Every change creates a new policy – look at the examples. So if you have different shipping changes on each listing, it’s a new policy. Unreal. Where do they come up with this BS?”

    Piedmont33 says, “Don’t ya just love how we aren’t able to run our own businesses and eBay feels that they have to do it for us?”

    Another member expressed fatigue with the site, suggesting that “for many years,” sellers have just stayed because eBay is “the place to sell,” adding, “Some day, some of us,” will just get “tired of this” and “go elsewhere.”

    Ina Steiner at EommerceBytes shares a few more negative reactions:

    So why the poor reception? As initially described in this February 5th, EcommerceBytes Newsflash article, sellers suddenly encountered a drop down menu containing a great number of policies that had long codes that were incomprehensible. “I have a payment policy, and a shipping policy, and a return policy,” wrote one seller at the time. “Now, I get prompts. Having no idea now what this is, I open the drop-down and see about 50 different long-numbered “policies.””

    After being opted in, another seller said the feature interferes with the listing flow – those who haven’t set up policies have to leave the listing, go into their My eBay, navigate to Business Policies, set up the new policies, and then return to listing. “Did eBay do usability testing before rolling this mess out,” they wondered.

    Another seller said they set up set up a shipping policy under “my business policies” for local, national and international. “I called ebay earlier this week about a shipping issue and they resolved it by removing all my policies. I cannot find how to set up policies any more. Help please?”

    Frustration from sellers is certainly nothing new, though we haven’t seen quite the level of complaints in recent memory that we were seeing a few years back, and the company has made numerous changes in the meantime.

    Not all of the feedback is negative luckily (a good thing considering this is supposed to make things easier on sellers).

    Back in the forums, Girlspicer says, for example, “The one thing I do like is that I do mostly free shipping on the other acct and wanted to see what it was like to charge shipping and lower my sale price on this acct with shorter Buy it Now durations. I’ve created 3 policies for shipping – and have to say it’s easier to just pick one of my policies when listing for the shipping charges than manually change things. At first it was like visiting another planet setting all these things up tho because I am not a computer wiz by any means.”

    eBay is offering a few tips for using Business Policies, including: consolidating them, understanding how they’re being used before deleting them or making changes, and giving each policy a name that makes sense to you.

    “Every time you change even one policy detail in a listing, a new business policy is created. To keep things manageable, consolidate your policies into a short list of just a few that make the most sense for your business,” it said in Friday’s announcement. You can see which listings are using a specific policy on the
    ‘Manage your business policies’ page in Selling Manager or Selling Manager Pro…To save time, give each of your policies a name that makes sense to you. You might also rename those created automatically from your existing listings. Add a brief description to make it quick and easy to select the right policy when you’re listing.”

    eBay offers some additional tips here.

    eBay is allowing those who have been opted in to opt out, but as mentioned, this will be forced upon everyone later this year, so any opt out is only temporary. The company does say it’s listening to feedback.

    The company is also catching flack for siding with a buyer over a seller in a dispute, despite evidence in the seller’s favor. The company had sent debt collectors after the seller, but when taken to small claims court, eBay ultimately paid the seller for the item as well as for additional money it had removed from his PayPal account, and court costs. The seller is still seeking compensation for time spent fighting for his case.

    Sell on eBay? What are your thoughts about Business Policies? Let us know in the comments.

    Image via eBay

  • Paid Search Ads May Not be Worth Anything, Shows Study

    Paid Search Ads May Not be Worth Anything, Shows Study

    As advertisers have begun adapting to the internet, paid search ads have become a common way for businesses to advertise to potential customers. Specifically, Google has pioneered the paid search ad category for search engines, giving advertisers an easy way to show up in search results without gaining the popularity that would rank them higher in natural search results.

    As common as paid search ads are, a new study has now shown that they may not be as effective as advertisers assume they are. The study, conducted by economists at the University of California – Berkeley, found that paid search ads may not affect sales at all.

    The study’s authors worked with eBay to test the effectiveness of paid search ads. In 68 “direct marketing areas of the U.S.,” eBay paid search was completely turned off. After 60 days the researchers compared the sales of groups that had no paid search ads placed and those that did have paid search ads. The researcher later also tested eBay’s paid keyword searches, turning them off and then comparing sales data. They found no measurable impact on sales from paid search advertising.

    “We found that when you turn off the paid advertising, almost all of the traffic that came through the paid search is just substituted by the other free channels,” said Steven Tadelis, associate professor at the Haas School of Business at Berkeley. “If advertising is indeed a strong driver of sales, we should have seen sales plummet. But the impact on sales was indistinguishable and not significantly different than zero.”

  • Man Tries To Sell Stolen Brains On eBay

    Man Tries To Sell Stolen Brains On eBay

    There have been some interesting items sold on the auction site eBay, but what David Charles sold on the site, took things to a whole new level of weird.

    Charles, 21, allegedly stole more than 60 jars of brain and other human tissues in October from a warehouse space at the Indiana Medical History Museum. David Charles apparently broke into the museum and proceeded to steal the brains that came from autopsies performed in the 1890s.

    Charles was arrested on December 16, after Mary Ellen Hennessey Nottage, the executive director of the museum, received a phone call from a man that said he purchased six jars of brain matter for $100 a piece. Charles is scheduled to appear in court later this month. The stolen brains come to a total of $4,800.

    “It’s horrid anytime a museum collection is robbed,” Nottage said. “A museum’s mission is to hold these materials as cultural and scientific objects in the public interest. To have that disturbed — to have that broken — is extraordinarily disturbing to those of us in the museum field.”

    eBay actually has a “Human remains and body parts policy”. The policy reads: “We don’t allow humans, the human body, or any human body parts or products to be listed on eBay, with two exceptions. Sellers can list items containing human scalp hair, and skulls and skeletons intended for medical use. Make sure your listing follows these guidelines. If it doesn’t, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.”

    We can only hope that Charles’ eBay account was, indeed, suspended.

    Image via NDN

  • Man Sells Stolen Brains On Ebay, Is Busted In Sting

    Man Sells Stolen Brains On Ebay, Is Busted In Sting

    A man accused of breaking into the Indiana Medical History Museum multiple times last year to steal organs has been caught, thanks to an eBay buyer who became suspicious of his newly acquired brains.

    21-year old David Charles allegedly sold six jars full of grey matter to a San Diego man via eBay for $600 (plus $70 shipping), and the buyer thought something was up when he received them and found suspicious labels on the containers. Indeed, they had been lifted from the museum, which was once the site of Central State Hospital. Until 1994, the facility was available to patients suffering from mental disorders.

    Perhaps the most incredible part of the story is that police had to set up a sting in a parking lot to catch Charles, who brought an armed friend with him. Charles had used a middleman to set up the eBay deal, so officers had that person arrange a meeting that turned dangerous when the unnamed friend reached for his gun. No one was harmed, and Charles was arrested and charged with theft, marijuana possession and paraphernalia possession. Additional charges may be brought at a later date. As for the original buyer of the brains? He just likes to collect odd things.

    “It’s horrid anytime a museum collection is robbed,” museum director Mary Ellen Hennessey Nottage said. “A museum’s mission is to hold these materials as cultural and scientific objects in the public interest. To have that disturbed — to have that broken — is extraordinarily disturbing to those of us in the museum field.”

    Image via Thinkstock