WebProNews

Tag: Conversational Search

  • Google Is Getting A Lot Smarter At Listening To You

    Google announced a new update to the Google App (yeah, it’s just the Google app now, as opposed to the Google Search app), offering users more and smarter functionality for voice commands.

    Earlier this week, we learned about its ability to give you access to your bills, but Google has since blogged about some additional commands that you can use, particularly if you’re traveling.

    Google senior engineer Pravir Gupta walks us through a scenario and various commands:

    Step 1—Find a spot for dinner. Just say, “Ok Google, show me restaurants near my hotel”—et voilà, you’ll get a selection to choose from. (You don’t even need to remember your hotel name, as long as your hotel reservation is saved in your Gmail, so Google has something to work with.) Is your date dessert crazy? Quickly make sure the restaurant has a good selection by just asking “Ok Google, show me the menu for the first one”.

    Step 2—Make a reservation. When you’ve found the restaurant you like, you can just say: “Ok Google, make a reservation there for 7 p.m.” If the restaurant is on OpenTable, you’ll see a reservations screen pop up with the details already filled out – no need waste those precious moments on hold with a restaurant.

    Step 3—Once the bill is paid and you’ve set your napkin down, find the perfect place for that after-dinner Manhattan. Just say “Ok Google, show me some bars near here” then follow up with a simple “give me directions to the first one.” You’ll be good to go.

    Step 4—Don’t fret the small stuff. The Google app can help you with the rest of your trip, too. Get reminders on where to pick up your rental car or (if you’re really getting away) when it’s time to leave to catch your flight. (It’ll even give you alternate options should your flight be delayed or canceled.) You might see your hotel reservation pop up as you walk out of the airport, get a notification about your dinner reservation—and even fun spots to explore and take photos.

    The update is available for Android and iOS.

    Image via Google

  • Bing Follows Google Into Conversational Search

    Microsoft’s search engine is once again following Google’s lead, adding new conversational search capabilities.

    You may recall, Google announced its version over a year ago, and has slowly made improvements to it in the meantime. In May, for example, the “Ok, Google” feature became available for all Chrome users in the U.S.

    Yan Ke, Principal Development Lead for the Bing Relevance Team says, “For all kinds of searches, Bing lets you ask a question the way you would ask a friend. For example, ‘who is the President of the United States’ or ‘the tallest building in the world’, or ‘who played Morpheus in The Matrix’, Bing will show the most pertinent information about Barack Obama, Burj Khalifa in Dubai and Lawrence Fishburne. So, by combining conversational understanding with our knowledge repository containing information on billions of people, places and things, you can dive and learn more about a topic or interest.”

    “Today we’re taking it a step further,” says Ke. “Now, not only will give you the answer directly in the search results, but we will also continue the conversation. For instance, you can ask ‘who is the president of the united states’, we will show you the answer. From there you might ask, “who is his wife” or “how tall is he.” Bing maintains the context and keeps the conversation moving forward.”

    The company didn’t say anything about saying, “OK, Bing.” They did say we can expect additional improvements in the coming days.

    Image via Microsoft

  • ‘Ok, Google’ Now Available For All U.S. Chrome Users

    Chrome users can now search Google by saying, “Ok, Google” from their desktop browser from the Google homepage or the new tab page. Make sure you have the latest update of the browser, and go to google.com to turn it on.

    Click the microphone icon, and you’ll be prompted to turn the functionality on. After that, get to the Ok Googling. You may have to speak up a bit. I was in a crowded office the first time I tried it, and spoke the words softly, and it didn’t register. The second time, I distracted everybody around me, and said it louder, and Google was fine.

    I feel like this feature would be more helpful if it worked from other tabs rather than making you go to a page that has a Google search box waiting for you to type a query. Maybe one day.

    By the way, Google’s conversational search will still give you a splendid definition for “upper decker”.

    As reported last month, Google got a web definition for the term from a parked domain in the past.

    Now, it’s drawing from a Gizmodo article titled “Google Now Is Hilariously Vulgar When It Explains an ‘Upper Decker’”. Progress.

    Google announced the “Ok Google” feature’s availability in its stable channel update earlier this week (it’s on Chrome OS as well).

    Image via Google

  • Google Voice Search Built Into Chrome Beta

    At Google I/O last year, Google showed off conversational search on the desktop, including the now famous “OK Google” command. In November, this functionality became available via a Chrome extension.

    Now, the functionality is coming directly to Chrome. Google announced today that it’s part of the latest Chrome Beta release. It will be rolled out to English (U.S.) users on Windows, Mac and Linux over the next several days. Support for Chrome OS and additional languages will launch soon.

    “If you’ve ever tried to cook and search at the same time—say, when your hands are covered in flour and you need to know how many ounces are in a cup—you know it can be tricky,” =ref=”http://chrome.blogspot.com/2014/02/hands-free-google-voice-search-in-chrome.html”>says Google software engineer Ji Adam Dou. “With the latest Chrome Beta, you can search by voice on Google—no typing, clicking or hand-washing required. Simply open a new tab or visit Google.com in Chrome, say ‘Ok Google,’ and then start speaking your search.”

    As I said when the Chrome extension was launched, the feature is kind of cool in a “wow, look what I can do” kind of way, but I’m not sure it’s entirely useful, considering that you have to go to the Google homepage or new tab page to use it. If you’re on another site, you have to navigate to Google, so you might as well just type in your search in the omnibox.

    Let’s hope you have Google open at all times, especially when you’re cooking. Otherwise, you’re still going to have to do some amount of navigation with flour all over your hands.

    The new Chrome Beta release also comes with some new parental controls.

    “Supervised users makes it easy to help your family members explore the web in a managed environment,” explains Dou. “You can determine sites you want to allow or block, and manage permissions for any sites your family member has requested to view. If you create a supervised user, now you can let that user browse on any device in your home with the new ‘Import’ option. When you import a supervised user, all their permissions will then be synced across devices.”

    To use this, go the Chrome menu, select Settings, click “Add new user” in the “Users” section, then click “Import an existing supervised user”. Select the user, and click “Import supervised user”.

    This is supported on Windows, Mac and Linux with Chromebook support on the way.

    Image via Google

  • Now You Can Google From The Desktop By Saying, ‘Ok Google’

    Earlier this year, Google showed off its new conversational search capabilities for the desktop, including the ability to perform a search by simply saying, “Ok Google,” and then your search phrase.

    In May, Google released conversational search for Chrome, but it didn’t have the “Okay Google” feature. The company has now made that available, but you have to download a Chrome extension to take advantage. Google announced it in a Google+ post:


    The feature is kind of cool in a “wow, look what I can do” kind of way, but I’m not sure it’s entirely useful, considering that you have to go to the Google homepage (it also works from the new tab page) to use it. If you’re on another site, you have to navigate to Google, so you might as well just type in your search in the omnibox.

    But hey, look what Google can do. I guess it’s a reason to keep Google open all the time. Well played, Google.

    Image: Google

  • As Google Moves Away From Keywords, Can You Optimize For Gist?

    Today, keywords still play a significant role in search habits, and in how Google and other search engines deliver search results. The trend, however, is moving further and further away from this, especially on Google’s side. Google wants to become less dependent on keywords, and gradually doing so.

    Do you see this trend as a problem or a potential problem to your online marketing efforts? Tell us what you think.

    When Google launched the Knowledge Graph, it was clear how proud the company’s engineers and executives are of what they have put together.

    Google’s Matt Cutts proclaimed, “It’s another step away from raw keywords (without knowing what those words really mean) toward understanding things in the real-world and how they relate to each other. The knowledge graph improves our ability to understand the intent of a query so we can give better answers and search results.”

    SInce then, Google has made numerous enhancements to the Knowledge Graph, and has tweaked its algorithm in other ways that would seem to indicate a decreased dependence on keywords. In fact, there have probably been a number of changes related to this that we don’t even know about because Google stopped publishing their monthly lists of algorithm updates for some reason.

    Then there’s search-by-voice and conversational search.

    Google put out a pretty interesting Webmaster Help video this week in which Cutts discusses voice search’s impact on searcher behavior. In response to the question, “How has query syntax changed since voice search has become more popular?” Cutts talks about the trends that Google is seeing.

    “It’s definitely the case that if you have something coming in via voice, people are more likely to use natural language,” says Cutts. “They’re less likely to use like search operators and keywords and that sort of thing. And that’s a general trend that we see. Google wants to do better at conversational search, and just giving your answers directly if you’re asking in some sort of a conversational mode.”

    While search-by-voice is certainly a growing trend on mobile, Google, as you may know, recently launched its conversational search feature for the desktop, and improvements to that shouldn’t be far off.

    Cutts continues, “At some point, we probably have to change our mental viewpoint a little bit, because normally if you add words onto your query, you’re doing an ‘and’ between each of those words, and so as you do more and more words, you get fewer and fewer results, because fewer and fewer documents match those words. What you would probably want if you have spoken word queries is the more that you talk, the more results you get because we know more about it, and so you definitely have to change your viewpoint from ‘it’s an and of every single word’ to trying to extract the gist – you know, just summarize what they’re looking for, and that matching that overall idea.”

    Good luck trying to optimize for gist.

    “If you take it to a limit, you can imagine trying to do a query to Google using an entire document or you know, a thousand words or something like that,” Cutts adds. “And rather than match only the documents that had all thousand of those words, ideally, you’d say, ‘Okay, what is the person looking for? Maybe they’re telling you an awful lot about this topic, but try to distill down what the important parts are, and search for that.’ And so it’s definitely the case that query syntax has changed. I think it will continue to change. You know, we allow people to query by images. You can search for related images by dragging and dropping a picture on Google Image Search. So people want to be able to search in all kinds of ways. They don’t want to think about keywords if they can avoid it, and I think over time, we’ll get better and better at understanding that user’s intent whenever we’re trying to match that up and find the best set of information or answers or documents – whatever it is the user’s looking for.”

    These days, Google is pretty hit and miss on the relevancy front when it comes to voice search, but I have no doubt that it will continue to improve rapidly. It’s already gotten significantly better than it was in earlier days.

    Can you optimize for gist? How will you adjust your SEO strategy as Google moves further and further away from keywords? Let us know in the comments.

  • Google’s New Conversational Voice Search Is Here (Kind Of)

    UPDATE: When asked about the “Okay, Google” feature, Google’s Matt Cutts tells us, “I think that will take a little while longer, but Chrome updates move along quickly.”

    Update 2: While we should be able to expect the “hotwording” functionality in the future, a Google spokesperson only offered, “Conversational search has started rolling out on Google.com in the latest version of Chrome. You can just click the mic in the search box, ask your question in a natural way, and get spoken answers.”

    At Google I/O last week, Google announced that it was bringing conversational search to the desktop. Voice search features available to mobile users are coming to the desktop via Chrome.

    You’re supposed to be able to just talk to Google without clicking any buttons, and ask it questions, and otherwise perform searches. You’ve been able to use Voice Search from the desktop by clicking the microphone icon for some time, but now you shouldn’t have to click.

    Unfortunately, that functionality isn’t quite available, but the Chrome update that is supposed to bring it to users has gone live, along with the makings of said functionality.

    When you update to version 27.0.1453.93, you can click the microphone icon, and it will ask you if you want Google to start listening, so you shouldn’t have to click any longer. The problem is that Google is not responding to queries after that, unless you click the mic icon as usual. It does at least speak answers back to you now. You can also continue the “conversation” in a natural way (at least on some queries), and Google will understand that you’re still talking about the same subject.

    Danny Sullivan uses the example of asking, “How tall is Barack Obama?” then asking, “How tall is he?” Google delivers without missing a step. It understands that “he” is Barack Obama. But you still have to click the mic icon.

    In the demo at Google I/O, Google illustrated that you would be able to say, “Okay, Google,” and conduct your search from there (not unlike the famous “Okay, Glass” command).

    Right now, Google may be listening to what you’re saying, but it’s not quite up to the Star Trek experience just yet.

    In the demo, Google refers to the “Okay, Google” command as “hot wording”. There does not appear to be a setting in Chrome to set a hot word.

    The feature is also a bit buggy, as people are seeing “no internet connection” sometimes even when they have internet connections:

    No Internet Connection

    This is actually happening a lot.

    [via 9to5Google]