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Tag: Cloud-based Solutions

  • AT&T, CSC Partner For Enterprise Cloud Solutions

    AT&T, CSC Partner For Enterprise Cloud Solutions

    AT&T and Computer Sciences Corporation (CSC) this week announced a new enterprise solutions agreement. CSC is a global IT company that offers enterprise solutions including applications, big data, cloud solutions, and cybersecurity.

    The companies will partner globally to provide “next-generation technology solutions” for businesses. More specifically, the companies will develop cloud solutions for enterprise. AT&T’s mobile network and existing cloud infrastructure will be used to offer CSC’s cloud services to businesses.

    As part of the agreement, AT&T will be managing CSS’s internal network and managed network services with business clients. CSC will be providing “application expertise” to AT&T and business customers. The companies claim the new partnership will speed up the process for businesses that need enterprise cloud solutions quickly deployed.

    “This agreement advances our cloud market leadership position by layering our leading cloud platform on AT&T’s worldwide network and infrastructure architecture, capitalizing on quickly evolving technology solutions and enabling AT&T and its clients to modernize their applications to take advantage of these solutions,” said Mike Lawrie, president and CEO of CSC. “Additionally, this agreement enhances our ability to compete globally with AT&T’s expertise and scale to better meet customer demand.”

  • Amazon Web Services Lowers Prices, Expands Support

    Amazon Web Services (AWS), Amazon’s cloud services company, announced today that it has expanded its free support and lowered its prices for premium support plans. Amazon’s support offerings have also been renamed to reflect the new changes.

    The Basic support plan is the free service for all AWS customers. It now includes 24-hour support by email or phone for billing and account issues, as well as tech support. This is in addition to the access customers get to the AWS Developer Forums, technical FAQs, AWS Service Health Dashboard, and other self-help support features.

    What was previously the “Bronze tier” for customer support is now called the Developer support plan. It costs $49 per month and comes with all of the features of the Basic plan, plus a guaranteed 12-hour response time for support cases and one-on-one support for AWS questions. Bronze customers also gain access to AWS support engineers during local business hours.

    The “Gold tier” has now been renamed the Business support plan, and its price has been reduced from $400 to only $100 per month. Also, a 3% pricing tier has been added to the existing tiers of 5%, 7%, and 10%. Business plan members get the benefits of the lower tiers, plus a one-hour support case response time and support engineers available at any time through chat, email, or phone. In addition, Business plan members will get the new service that Amazon is heavily emphasizing: AWS Trusted Advisor. The new service monitors a customer’s services and notifies them when an optimization could be made to save money.

    “Amazon has been passionate about customer service since we started the company 17 years ago,” said Brent Jaye, general manager of AWS Support. “Putting customers first is part of our DNA. We not only employ talented support engineers all over the world, but also build technology that enables them to provide proactive and helpful information to our customers. Our new Trusted Advisor program is a good example of that — we use technology to determine if customers have security adjustments they should make, or if they’re not architected as fault tolerant as they might want to be, or if they have under-utilized instances that they can terminate and save money. We then use both technology and support professionals to surface this information to customers.”

    The high-end “Platinum tier” is now the Enterprise support plan, and it comes with a 15-minute response time for “mission-critical issues” and a dedicated account manager. Of course, this is in addition to all of the previous tiers’ benefits, including Trusted Advisor. The Enterprise plan now has the same usage-based pricing tiers as the Business plan: 3%, 5%, 7%, and 10%.

  • Dell Acquires Clarify Solutions and Grows Capability

    Dell Acquires Clarify Solutions and Grows Capability

    Dell is acquiring yet another technology solutions provider in an effort to better support their enterprise customers in streamlining information and transitioning to modern cloud-based management systems. This time they are taking on Clarify Solutions, a leader in data management.

    Clarify is based in Chicago and currently employs about seventy people who will now become part of Dell’s enterprise solution provider team.

    Here’s what Dell gains with the addition of Clarify:

    * Expands Dell Services capabilities with Clerity’s applications re-hosting solutions and services

    * Helps commercial and public sector customers seamlessly transition from legacy IT systems to converged, open standards-based platforms

    * Provides faster, more secure path to hosting applications in the cloud

    Steve Schuckenbrock, president of Dell Services comments on the acquisition:

    “Unlike other providers, Dell remains committed to open architecture computing and to helping our customers implement optimal platforms for their applications,”

    “Increasingly, these x86 platforms are enabling super-scale cloud environments, and the addition of Clerity gives us a clear advantage in helping customers modernize and migrate their applications off outdated hardware infrastructure to more current architectures. We are thrilled to welcome the Clerity team to Dell.”

    Brandon Edenfield, president of Clerity Solutions adds to the sentiments:

    “The combination of Clerity and Dell provides tremendous growth opportunities for our core application modernization and re-hosting solutions, and rapidly expands our global reach and scale,”

    “Taking this step with Dell is a very natural progression for our business and offers customers access to world-class enterprise solutions and services offered by Dell Services.”