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Tag: assholes

  • Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

    Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

    If you’d like to work for Comcast and handle angry customers on Twitter, well, they’re hiring.

    In fact, Comcast says it’s tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets.

    “So, today we are excited to announce that we are tripling the size of our social care team and giving them additional resources and support so they can be more responsive and helpful to customers. With a much bigger team, we’ll be able to support customers across more platforms. And we’ll be able to get to them faster. A larger team also means that we’ll be able to increase bicoastal and bilingual coverage to make sure we are available 24/7 to customers who speak either English or Spanish,” says Comcast’s Senior Vice President of Customer Service Tom Karinshak.

    I guess Comcast wants to try to improve this:

    “Improving the customer experience is our top priority,” says Karinshak.

    Remember, Comcast has said that Customer Service will “soon be one of [its] best products.” Let’s just hope that the training for the new Twitter rep position involves a crash course on not calling customers Super Bitch, Asshole Brown, or Cunt Martinez. Sorry, that last one is unfair – that was an insult lobbed from a Time Warner Cable employee. You know, the company Comcast is trying to buy.

  • ‘Super Bitch’ Is Comcast’s Latest Customer Insult

    Just a week after winning hearts and minds by calling a customer “Asshole Brown” on his bill, Comcast is continuing this stellar customer service thing by slinging more insults at people.

    This time, it’s a 63-year-old Chicago area woman named Mary Bauer.

    Or, should I say “Super Bitch” Bauer.

    According to WGN, Bauer is pretty familiar with Comcast’s customer service. In a few month span, she reportedly saw 39 technicians at her home due to spotty service. As soon as she finally got that straightened out, her bill stopped coming.

    After four months, she called Comcast. Here’s what happened next, via WGN:

    “I was nice enough to call them to ask how much I owe,” she said. “I was little hot and a little angry because I never got good service.” But she says she didn’t swear or call them names.

    It was not an usual complaint, but when Mary got her bill today…

    “It says Super Bitch Bauer,” she said. “This is a disgrace to me. Why are they doing this to me? I pay my bills. I Dd not deserve this.”

    Last week came the story of Lisa and Ricardo Brown, who were shocked to see the name “Asshole Brown” printed on their bill. Considering neither of them are named “Asshole”, the couple took it as an insult.

    Comcast issues a public apology and fired the employee responsible for the name change.

    In a blog post, Comcast SVP of Customer Experience Charlie Herrin stressed the need for respect.

    “We took this opportunity to reinforce with each employee just how important respect is to our culture. In every interaction we have with a customer, we need to show them respect, patience, and enthusiasm to provide them with an excellent experience,” he wrote.

    “The culture of a company is the collective habits of its people – we have great people at Comcast and we need to treat customers with the respect they deserve.”

    In the past week, other reports of bill name changes have surfaced, including some claiming that bills sported names like “whore” and “dummy”.

    Speaking earlier this month at a CES panel, Comcast Cable CEO Neil Smit said that soon, the company expects customer service “will soon be one of out best products.”

  • Comcast Calls Customer ‘Asshole Brown’ on Bill, Continues to Win Hearts and Minds

    Let’s say you’re Comcast. Let’s say, just for argument’s sake, that you’re the most-hated company in America. Let’s say that you’ve been the most-hated company in America for years now. Let’s say that the past year has been one long string of customer service mishaps and very public embarrassments for you.

    Now, one of your regional offices calls a customer an “asshole”.

    Ouch. Not good.

    But this story isn’t just about a Comcast service rep losing their temper and calling a customer a bad name. Apparently, a woman recently looked at her bill and was shocked to see that instead of the addressee being Ricardo Brown, her husband, the recipient was one “Asshole Brown”.

    Christopher Elliott at elliott.org has the story.

    Lisa Brown, a volunteer for a missions organization in Spokane, Wash., contacted me yesterday because of a billing problem with Comcast, her local cable provider. The issue? The name on their bill had been changed from her husband’s name, Ricardo, to “Asshole” Brown.

    Seriously.

    Brown has tried to fix the name herself. She’s visited her local Comcast office and phoned higher-ups in the Washington region. But she wasn’t getting anywhere and needed help.

    So Elliott made a few calls and eventually got the attention of a higher-up at Comcast. That got the ball rolling.

    “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Jenni Moyer, senior director of Comcast corporate communications, told Yahoo Tech. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

    Brown maintains that she’s sure she didn’t act rudely toward any Comcast rep. She claims she simply called to cancel a service, upon which she was slapped with a cancellation fee and a talk with the ubiquitous “retention specialist”.

    Of course, this is immaterial. Rude or not, you can’t change someone’s name to “Asshole” on their bill. I mean, honestly.

    Comcast is now going over-the-top in attempting to make amends. First, they refunded her $60 cancellation fee. Then, the company said it would terminate the employee responsible.

    Now, Comcast has refunded two years worth of cable bills, upon her demand. That might be is a bit excessive, to be honest. But hey, Comcast just aims to please, right?

    Speaking earlier this month at a CES panel, Comcast Cable CEO Neil Smit said that the company expects customer service “will soon be one of out best products.”

  • Zelda Williams Run Off Twitter in the Latest Installment of People Are Just the Worst

    In the latest chapter of the book entitled Humanity: Some of Y’all a Buncha Assholes, Robin Williams’ daughter Zelda had been driven off Twitter and Instagram by a buncha assholes.

    Zelda Williams, who lost her father Monday, has announced that she is leaving Twitter and Instagram “for a good long time, maybe forever” after “cruel and unnecessary” abuse from social media trolls.

    A now-deleted tweet from Zelda Williams read “Please report @PimpStory @MrGoosebuster. I’m shaking. I can’t. Please. Twitter requires a link and I won’t open it. Don’t either. Please.” According to reports and other Twitter users, those particular users as well as others were not only hurling hateful words toward Zelda, but also tweeting photoshopped images of her father’s supposed morgue photos at her.

    Twitter has suspended both of those users.

    Understandably, that kind of thing was a bit much for the 25-year-old actress to handle.

    She later posted a lengthier explanation on her Instagram page, saying:

    I will be leaving this account for a but while I heal and decide if I’ll be deleting it or not. In this difficult time, please try to be respectful of the accounts of myself, my family and my friends. Mining our accounts for photos of dad, or judging me on the number of them is cruel and unnecessary. There are a couple throughout, but the real private moments I shared with him were precious, quiet, and believe it or not, not full of photos or ‘selfies’. I shared him with a world where everyone was taking their photo with him, but I was lucky enough to spend time with him without cameras too. That was more than enough, and I’m grateful for what little time I had. My favorite photos of family are framed in my house, not posted on social media, and they ‘ll remain there. They would’ve wound up on the news or blogs then, and they certainly would now. That’s not what I want for our memories together. Thank you for your respect and understanding in this difficult time. Goodbye. Xo

    Zelda recently posted a touching statement on her father’s death on her Tumblr page, saying,

    “Dad was, is and always will be one of the kindest, most generous, gentlest souls I’ve ever known, and while there are few things I know for certain right now, one of them is that not just my world, but the entire world is forever a little darker, less colorful and less full of laughter in his absence. We’ll just have to work twice as hard to fill it back up again.”

    Image via Zelda Williams, Instagram