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Tag: Apologies

  • Flickr Apologizes For Selling User Photos

    A few weeks ago, Yahoo’s Flickr angered some photographers by selling their work for profit, which it would not share with them. The complaints started, and eventually it became a news story, which gained national attention courtesy of The Wall Street Journal. Now, the company is saying it’s sorry, and is changing its plans.

    Did you follow this story when it first started? Do you think Yahoo/Flickr was within its rights to do what it was doing? Do you think angry photographers have overreacted, or did Yahoo cross the line? Share your thoughts in the comments.

    The company launched Flickr Wall Art, enabling users to turn their personal photostreams as well as over 50 million “freely-licensed Creative Commons images and order hand-selected collections from Flickr’s licensed artists” into prints. Well, some who had photos available under Creative Commons didn’t expect their content to be used in this way.

    Yahoo appears to have been within the confines of the law, but still, users felt like they were being taken advantage of. Here are some of the comments we received from readers:

    Another desperate ploy to make money…

    It’s bull … This is exploitation at its finest. Now now Yahoo, trying to gain market share with a stunt like this – I foresee a big drop is flickr photo sharing site … Pinterest should really ride this wave…

    Typical short-sighted big business. How much richer would your photo library be if people had incentive to store their photos there? They could even advertise for the themes they wanted and get thousands if not millions of entries.But if consumers don’t walk, or sue, then they will march on . . . I see an emerging business coming out of this debacle.

    As one pointed out, Yahoo CEO Marissa Mayer has made comments in the past that didn’t sit too well with photographers. She was once quoted as saying, “There’s no such thing as Flickr Pro, because today, with cameras as pervasive as they are, there is no such thing, really, as a professional photographer.”

    Either way, Flickr has now apologized, and announced that it’s no longer offering these Creative Commons photos through the service. Flickr VP Bernardo Hernandez writes:

    We’re sorry we let some of you down.

    About a month ago, we introduced Flickr Wall Art to allow our members to order printed photos on wood or canvas. Over the past few weeks, we’ve received a lot of feedback from the community and beyond — while some expressed their excitement about the new photography marketplace and the value it would bring, many felt that including Creative Commons-licensed work in this service wasn’t within the spirit of the Commons and our sharing community.

    We hear and understand your concerns, and we always want to ensure that we’re acting within the spirit with which the community has contributed. Given the varied reactions, as a first step, we’ve decided to remove the pool of Creative Commons-licensed images from Flickr Wall Art, effective immediately. We’ll also be refunding all sales of Creative Commons-licensed images made to date through this service.

    Flickr says it will be working closely with Creative Commons on programs that “align better” with its community values.

    Meanwhile, Flickr will continue to make its Wall Art service available, utilizing personal photostreams and licensed artists from the Flickr Marketplace.

    Was this right move from Yahoo? Do you think photographers were rightly upset about what the company did? Share your thoughts.

    Image via Flickr

  • Kevin Bacon: Apology Issued For Spoiler Post

    [Author’s Note: This post contains the same spoilers Bacon has apologized for]

    Along with the instant, worldwide capabilities of the web has come the dreaded accidental spoiler. In the past, fans of a TV series would have to actively search for spoilers, but now every Tweet or blog post brings with it the risk of having the latest twists ruined.

    This week, actor Kevin Bacon demonstrated this new reality perfectly, while also demonstrating why localized, staggered release schedules for content will only become more problematic as more of the world becomes connected.

    Bacon currently stars in the Fox network TV show The Following, a drama that follows an ex-FBI agent named Ryan Hardy as he helps his colleagues catch serial killers. In the latest episode, which aired in the U.S. on April 8, it is revealed that Hardy himself may be a killer.

    The twist surprised fans, and Bacon retweeted one fan’s surprise to his Twitter page:

    Unfortunately, fans of the show in some countries that aren’t the U.S. haven’t gotten the chance to watch that episode yet. They immediately let Bacon know he had screwed up, in the polite way that angry people on the internet normally do.

    Bacon has now issued an apology, which in includes a short Vine video in which the actor issues a repeated mea culpa:

    (Image courtesy Genevieve/Wikimedia Commons)

  • Apple CEO Apologizes To Chinese Consumers

    Apple CEO Apologizes To Chinese Consumers

    Apple CEO Tim Cook apologized to China this week in a letter posted to the company’s Chinese site. The apology is for the company’s lack of communication with regards to its warranty policies for the iPhone 4 and 4S.

    The apology comes after customers in the country complained of not getting the same treatment as those in the U.S. who get full replacements from the company when they get a defective device. Chinese customers were only getting their devices repaired with replacement parts.

    This is the second apology Apple’s CEO has had to issue in recent memory. Cook also apologized for the lackluster Apple Maps product that accompanied iOS 6. This was the subject of numerous complaints from users who were used to Apple’s previous Google Maps-based offering.

    Here’s the full text of the new letter as translated by Google Translate (obviously it’s not perfect):

    To our Chinese consumers:

    In the past two weeks, we have received a lot of feedback about Apple in China repair and warranty policy. We are not only a profound reflection on these views, together with relevant departments to carefully study the “Three Guarantees”, and also look at our maintenance policy communication and combing our management specifications of Apple Authorized Service Provider. We are aware that, due to the lack of external communication in this process and lead to the speculation that Apple arrogance, do not care or do not attach importance to consumer feedback. We express our sincere apologies for any concerns or misunderstandings this gives consumers.

    In order to further improve the level of service, we are implementing the following four major adjustment:

    Improved iPhone 4 and iPhone 4S repair policy
    Provide a concise and clear on the website of the official Apple repair and warranty policy statement
    Increase the intensity of the supervision and training of Apple Authorized Service Provider
    Related issues to ensure that consumers can easily contact Apple Feedback Service
    At the same time, we also realize that operating in China, and communicate much we need to learn the place. Here, we assure you, Apple for the commitment and enthusiasm indistinguishable from other countries. Bring the best user experience for consumers and satisfactory service is our ideals, our commitment, and it has been deeply rooted in Apple’s corporate culture. We will make unremitting efforts to achieve this goal.

    iPhone 4 and iPhone 4S repair policy improvements are as follows:
    So far, iPhone 4 and iPhone 4S repair this in one of three ways: as from the purchase date of 15 days found the problem, we will be entitled to a refund or replacement for consumers recalculated 1 year warranty period iPhone; 15 days after discovery problem, Apple will replace the part depending, such as camera modules or batteries; replacement parts also can not quickly repaired the iPhone, Apple will provide consumers with a part reassembled new parts, retaining only the consumers existing iPhone 4 or iPhone 4S back cover.

    Nearly 90% of customers expressed satisfaction with our repair services, and consumer satisfaction is the most important criterion for Apple to measure its own success.

    But others suggested that part of the re-assembly of repair almost replace the machine, so the direct replacement of a device will be more beneficial to consumers. Therefore, since April 2013, Apple iPhone 4 and iPhone 4S service pack upgrade for all 1-year warranty on new equipment replacement parts and replacement date recalculated.

    Consumer iPhone 4 or iPhone 4S Apple or an Apple Authorized Service Provider has been part of the re-assembly kit maintenance, we will replace them as whole and for maintenance after the iPhone recalculated from the date of repair year warranty. Apple’s warranty system has been updated for the information and, therefore, affected consumers do not need to take any additional action.

    Now, all consumers can see on our site clear and comprehensive maintenance and warranty policy terms and conditions.
    We are pleased to provide consumers with information who wish to learn more about the after-sales service. For example, we have been to provide 2 year warranty for the MacBook Air and Mac computer motherboards and other major components. Likewise, the the iPad main components has been entitled to a 2-year warranty period, and other components for 1 year warranty.

    We realize that our site before this is not clearly stated policy. Hope the following will answer all the questions about Apple provides services.

    Apple is to make greater efforts to ensure that Apple Authorized Service Provider to follow our policies, and make every effort to provide consumers with the highest quality service.
    Week since March 18, 2013, we made a new training materials for all Apple Authorized Service Provider to ensure that each staff provide services for Apple products is not only familiar with our policies, but also to grasp three guarantees “provisions and related policies. The same time, we have taken the initiative through face-to-face meetings and other forms of verification and to ensure that each Apple Authorized Service Provider have opened training courses to update the knowledge of the staff for the maintenance and warranty policies. We will make unremitting efforts and continuous monitoring of the performance of the Apple Authorized Service Provider to ensure that consumers can get the highest quality service.

    Now, the feedback service-related issues is also very convenient.
    As the consumers of the services provided by any Apple Store retail store or an Apple authorized service provider doubt, to Welcome www.apple.com.cn/support/service/feedback/ directly get in touch with us. Our goal is to consumers where to buy Apple products or receive services, users can enjoy world-class experience.

    Heartfelt thank you to give us valuable feedback, we always harbor immense respect to China, the Chinese consumer is always the top priority of our hearts.

    Tim Cook
    Apple CEO

    [Hat tip: AppleInsider]