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Tag: ANA

  • Japan’s Largest Airline Signs New Multi-Year Deal With Google

    Google announced today that Japan’s largest airline, All Nippon Airways (ANA), has signed a new multi-year agreement to use its ITA Software pricing and shopping engine.

    The deal is actually a renewal, as the airline was one of ITA Software’s first QPX customers in Asia.

    “ANA launched QPX in 2008, utilizing our advanced airfare shopping tools to provide international airfare search on www.ana.co.jp,” says technical account manager Lewis Chang, Sr. “ANA has since expanded their international search capabilities to incorporate calendar, flexible date shopping and multi-city. Most recently, ANA added slice-by-slice search capabilities which allows travelers to customize their itinerary by selecting departure and return options separately.”

    “Headquartered in the Shiodome area in Minato, Tokyo, ANA operates service to 49 destinations in Japan and 31 international routes,” adds Chang. “They’ve been a great partner and we’re excited to continue supporting their growth and expansion into other international markets over the next several years.”

    ITA Software powers Google’s Flight Search feature, which was recently expanded both in terms of geography and devices, having launched internationally and on tablets this year.

    Google’s acquisition of ITA Software, as you may know, was the event that led to the formation of the FairSearch coalition, a lobbying group comprised of Google competitors, which sought to see the deal blocked, claiming it was anti-competitive. The deal got by regulators, but the group is still at it, as regulators continue to investigate the company for broader issues. The group has picked up some members outside of the travel industry since the early days.

  • What ICANN Should Do To Rebuild Trust After Security Breach

    During what was supposed to be the exciting early stages of an Internet domain name “revolution,” ICANN is finding itself in a heap of controversy over its new generic top-level domain program. In January, the Internet Corporation for Assigned Names and Numbers began rolling out its historic decision to open up the domain name market.

    The application process was supposed to end on April 12, but was shut down and postponed indefinitely after ICANN detected a technical issue in its TAS software. Furthermore, the glitch allowed some applicants to see the user or file names of other applicants.

    Does ICANN’s security glitch put the entire new gTLD program into question? What do you think?

    There have been many groups that have opposed ICANN’s decision from the start. The Association of National Advertisers (ANA) has been one of the biggest forces in speaking out against the move and, believes these recent developments are proof of the concerns they have raised all along.

    Dan Jaffe, Group Executive Vice President of Government Relations at ANA “It is of concern that the system that they said had to be moving forward rapidly has been closed down more than 18 days,” Dan Jaffe, the Group Executive Vice President of Government Relations at ANA, told WebProNews.

    ICANN has not been very forthcoming with the details about its glitch, which has raised even more concerns over the incident. Jaffe believes the issue is more than just a “glitch” since the system has been shut down for such a long time.

    ANA has reached out to ICANN requesting that it bring in a third party consultant to investigate the issue. It would like ICANN to release a full report explaining how the incident happened, who was impacted, and what ICANN is doing to make sure everyone involved is being treated fairly.

    “It’s a little hard, however, even if they extend the application period, if some groups have better information than all the others,” said Jaffe. “I don’t know they’re going to put everybody on the same footing.”

    Jaffe went on to say that ANA encouraged ICANN to ensure that its system was running effectively before the application process began. He pointed out that a program that was intended to transform the way people use the Internet needed to be handled with more “care and caution” than it was given.
    At this point, ICANN has not issued any type of response to ANA. The association, however, also reached out to the Commerce Department’s Larry Strickling asking that it get involved in addressing the concerns. Jaffe told us that he hopes the department presses ICANN for answers and doesn’t allow it to move forward with its plan until applicants are assured of protection.

    When asked if he thought the new gTLD program should be suspended as a result of these developments, Jaffe told us that he wasn’t sure if such a drastic measure was necessary. He would like to see ICANN take action on the “Do Not Sell” approach, which ANA has proposed, that would protect brands from applying for new top-level domains for defensive purposes, but, again, it has not received a response on it.

    “We think it’s inappropriate, and we are hopeful that ICANN would do something about it,” said Jaffe. “So far, they have not taken any steps to protect brand holders in that area either.”

    ICANN is currently notifying the applicants that were compromised and is expected to re-open the application process once everyone is informed, which is supposed to be by May 8. Here’s the latest statement from ICANN’s COO Akram Atallah on the issue that includes statistics of the breach:

    ICANN is in the process of notifying applicants whether they were affected by the software glitch that caused us to take the TLD Application System, or TAS, offline. As we announced earlier this week, we plan to complete this notification process on or before 8 May.

    As we notify applicants, we want to share some data that gives insight into the scope of the problem and the number of applicants affected.

    At the time we took the system offline, there were 1268 registered users and some 95,000 file attachments in the system. Of these, there were approximately 455 instances where a file name and the associated user name might have been viewed by another applicant. We are continuing to review system logs and packet-level traffic to confirm how many viewings actually did occur.

    Our review has determined that approximately:
    • 105 applicants might have had file names and user names viewed by another applicant.
    • 50 applicants might have viewed file names and user names from one or more other applicants.

    Work continues on enhancing system performance and testing the fix for the glitch.

    We recognize and regret the inconvenience to applicants as they try to plan their schedules and resources in anticipation of TAS reopening. As we have previously announced, we will keep the system open for at least five business days to allow applicants to assure themselves that their applications remain as they intended.

  • ANA on ICANN’s Expansion of Top-Level Domains: “Reckless and Premature”

    On January 12, ICANN began carrying out its controversial new plan. As WebProNews previously reported, the organization made the historical decision last year to expand the number of generic top-level domain (gTLD) names to an unlimited number. What this means is that the 22 domain name endings, including .com, .org, and others that currently exist, could turn into .brand going forward.

    Do you support ICANN’s plan to expand domain names to an unlimited number? Let us know your thoughts.

    The decision was reached with much opposition, especially from the advertising and marketing community. The Association of National Advertisers (ANA) has been the biggest force in speaking out against ICANN’s plan. It, along with 161 other organizations, formed the Coalition for Responsible Internet Domain Oversight (CRIDO) in order to raise awareness of their concerns.

    These organizations believe that the new gTLDs could be harmful to both brands and consumers. In the interview below, Doug Wood, the General Counsel for the ANA, told us ICANN’s plan was an unnecessary move.

    “Consumers have no problem finding what they’re looking for on the Internet through search engine technology,” he said. “This is more of a solution looking for a problem that doesn’t exist, and the costs that will be incurred by brands and then, ultimately, pushed on to consumers… is going to be far in excess of any justifiable cause.”

    Despite the criticism, ICANN began carrying out its plan earlier this month, a move that Dan Jaffe, the Executive Vice President of Government Relations for ANA, calls both “reckless” and “premature.”

    Dan Jaffe, Executive Vice President of Government Relations at ANAAs he explained to us, there are problems such as cyber squatting and phishing that exist in the current system. That said, he thinks that those issues need to be addressed before the floodgates are opened for new top-level domains.

    “Unfortunately in the existing system, there are serious problems of cyber squatting, typo squatting, phishing, the placement of malware, [and] the inability to find out who, in fact, really owns Internet addresses,” he said. “We’re afraid unless these types of problems are resolved that suddenly opening the top-level domains to as many as 1,000 new top-level domains, which is a thousand percent increase over the existing systems, it would be very, very dangerous both to businesses and consumers. ”

    ANA and CRIDO have reached out to ICANN on several occasions in an effort to get the decision reversed. The FTC and various officials in the U.S. government have also expressed their concerns, but Jaffe told us that ICANN has not responded.

    One of the big concerns that these groups have is that businesses will feel pressured to spend the $185,000 or more to keep a competitor or worse from buying their domain name. ICANN, however, says that it has protections in place such as its “Uniform Domain-Name Dispute-Resolution Policy” that protect businesses from taking defensive measures.

    “They have put in several protections, but they have never run a pilot project to see if those various protections really work in the real world,” said Jaffe.

    “ICANN is running some of the fundamental areas of the Internet and, therefore, we want to make sure they run them properly or ICANN’s own future will seriously be undermined,” he added.

    Last week, ICANN announced that it has already approved 25 successful registrants for new domains. Jaffe told us that the full impact of the move would not be felt until April when ICANN stops accepting applications and reveals the new registrants.

    In the meantime, he is hoping that the U.S. Department of Commerce uses its Affirmation of Commitments authority and its oversight of the IANA contracts to get ICANN’s attention.

    “We think this is absolutely a top issue for the business community across the whole of the world,” he said. “[It] needs to be done appropriately, or it will severely undermine the trust that has begun to be built up to make the Internet one of the largest marketplaces in history, the largest marketplace in history.”

  • ICANN Has Started Taking Applications For New Top-Level Domains

    Beginning January 12, the Internet Corporation for Assigned Names and Numbers will be accepting applications for newly available top-level domain names beyond the typical .com and .net variety. Some of the new domain offerings you might see are .book and .aero and (stop me if you’ve heard this one before) .xxx.

    Still, as fun as it might be to register face.book or lexa.pro, those site pranks will cost you a cool $185,000 a pop.

    That price tag might seem like a strong enough preventive measure to keep everyday buffoons from taking advantage of the names of corporations but the U.S. government is still wary of ICANN’s new offerings. Lawerence Strickling, Assistant Secretary for Communications and Information for the Department of Commerce, met with representatives from several businesses to discuss ICANN’s decision. As Bloomberg puts it, “General Electric Co. (GE), Johnson & Johnson (JNJ) and Coca-Cola Co. (KO) are among more than 40 companies that have joined with the Association of National Advertisers to oppose the expansion, saying it will increase costs for companies, confuse customers and create new risks of Internet fraud.”

    In a letter to ICANN citing concerns of potential cybersquatting of websites including brand names and increased confusion among consumers, ANA President Robert D. Liodice wrote:

    The ANA and its membership regard the Program as not merely unsupportable, but potentially disastrous — exacting outrageous fees and costs, requiring massive diversion of resources, and instituting an application, evaluation and dispute resolution process that is certain to lead to increased contention and costly federal and international legal action with no demonstrable benefit to businesses or consumers. These concerns are especially heightened in an economy that day by day continues to pose ever-increasing challenges and unprecedented uncertainties for businesses and consumers worldwide. Another layer of unnecessary and unjustifiable costs is the last thing the selling and buying public needs in the middle of the worst economic crisis since the Great Depression.

    Corporations already patrol the Internet for websites that they believe violate trademarks. Additionally, they don’t want you getting your rocks off at the expense of their namesake. Just try visiting microsoft.xxx, facebook.xxx, apple.xxx, amazon.xxx, or even twitter.xxx. All of these URLs present visitors with the same message:

    And yeah, you barely even need to take one guess as to who the owners of those respective domains might be. Corporations have a steady practice of snatching up websites that they have zero intention of using solely to prevent the URLs from being used by cybersquatters and shady businesses.

    ICANN acknowledged all of the above concerns and stated that they’re “going to go slow” in divvying out the new URLs to applicants. Regardless, Reuters reports that “ICANN has no plans to delay rollout of the top level domain expansion, a goal that is to allow more innovation in website addresses and to open the space to the non-Latin alphabets. It has pledged a quick take-down for trademark violators under the new system.”

    All said, it seems a little presumptuous of businesses to assume that the average Internet user would be duped by a site like facebook.xxx. Besides, who’s to say that apple.xx wouldn’t be a legitimate site? Maybe there’s an untapped market out there for people with antediluvian fetishes that such a URL would perfectly satisfy? Besides, it’s not just anybody that’s going to fork over nearly $200K in order to create such a website. As Mr. Liodice mentioned above, the U.S. economy is still in crisis and people might wanna hold onto that money for more meaningful purposes.

    What do you think? Is this brand protection overkill or do these corporations have a fair complaint for protecting their brand? Add your comments to the discussion below.

  • Should ICANN Overturn “.brand” Domain Plans? Advertisers Think So.

    In June, Internet Corporation for Assigned Names and Numbers (ICANN) made a historic move to open domain name endings beyond the 20 or so that currently exist to an unlimited number. This means that the .com, .net, .org, and others that consumers are familiar with could turn into .brand in the near future.

    Would you prefer to see .brand or .com going forward? What do you think?

    Advertisers are outraged by ICANN’s decision and have even contacted the corporation to express their concerns about the changes. The Association of National Advertisers (ANA) is among the groups in opposition because it believes the expanded generic top-level domains (gTLD) could be harmful to brands and consumers.

    “The reality is, when we looked at the ICANN report when they adopted this, their benefits that they’re expressing are purely speculative,” said Doug Wood, General Counsel for the ANA.

    As he explained, the expansion of domain names has been debated since the 1990’s, even before ICANN existed. The hope was to help consumers find information more easily. ICANN believes that this move will help to solve this problem. Wood, however, told us that this problem no longer exists since search engines and technology have become so advanced.

    “Consumers have no problem finding what they’re looking for on the Internet through search engine technology,” he said. “This is more of a solution looking for a problem that doesn’t exist, and the costs that will be incurred by brands and then, ultimately, pushed on to consumers… is going to be far in excess of any justifiable cause.”

    The costs he is referring to involve the $185,000 that brands would have to pay to simply apply for a new domain name. Many corporations have multiple brands, which means that they would need to purchase 100s of domains. Although these high costs would likely be transferred to consumers in order to make the investment worthwhile, brands believe that they would have to consider them to prevent cyber squatting and phishing.

    Wood told us that it might be different if there were a shortage of domain names, but that is not the case. He said ICANN introduced new domain names including .biz and .travel a few years ago, but that they haven’t been widely adopted. Esther Dyson, who is the former board chair of ICANN, also wrote in a piece on the Australian Broadcasting Network that there was no shortage of domain names.

    She opposes the move from ICANN as well and even wrote that it didn’t have any value:

    The problem is that expanding the namespace – allowing anyone to register a new TLD such as .apple – doesn’t actually create any new value. The value is in people’s heads – in the meanings of the words and the brand associations – not in the expanded namespace. In fact, the new approach carves up the namespace: the value formerly associated with Apple could now be divided into Apple.computers, apple.phone, ipod.apple, and so on. If this sounds confusing, that is because it is.

    ICANN justifies their action by saying that it will create new opportunities. While Wood agrees that the new domains will do this, he said that the people who would benefit from them are domain sellers, trademark lawyers, and domain consultants.

    “The bottom line is simple – the Internet has matured quite well, brands have supported it from its inception, [and] consumers have used it now to increase their choices in the marketplace,” he pointed out. “They don’t need any more TLDs to accomplish that.”

    “The only thing that these new TLDs will do, from what we can see, is increase the income and opportunities for consultants,” he added.

    When the ANA notified ICANN of its concerns, Wood said ICANN defended its decision based on the grounds that it had debated the topic for several years.

    The ANA and other organizations such as the Interactive Advertising Bureau (IAB) and the Direct Marketing Association (DMA) are continuing to fight the domain changes. According to Wood, they hope to create enough awareness that ICANN will reconsider its decision.

    Do you think ICANN should reverse its expansion of domain names?

  • ICANN Domain Plan: Brands Headed for Disaster?

    The Interactive Advertising Bureau (IAB) is speaking out against ICANN’s decision to open the domain name floodgates by lifting restrictions on generic top-level domains.

    Are the new domains a good idea? Tell us what you think.

    ICANN is to start accepting applications for new gTLDs on January 12, 2012. The application period will run until April. They’re expected to roll out late next year.

    The IAB, however, is calling on ICANN to withdraw this plan, saying it will cause “incalculable financial damage to brand owners, including the hundreds of media brands in its membership.”

    The plan would allow brands to apply for domains that end in their name. Like “.webpronews” or “.pepsi” and so on. However, it would also open the door for cyber squatting, according to the IAB, as well as include what the organization calls “exorbitant fees for web publishers and brand marketers.”

    The plan, the IAB says, would “come at an extremely high cost to publishers and advertisers, and would also offer ‘cyber squatters’ an opportunity to harm a brand’s integrity and/or profit greatly from their bad-faith domain registrations.”

    IAB President and CEO Randall Rothenberg said, “ICANN’s potentially momentous change seems to have been made in a top-down star chamber. There appears to have been no economic impact research, no full and open stakeholder discussions, and little concern for the delicate balance of the Internet ecosystem. This could be disastrous for the media brand owners we represent and the brand owners with which they work. We hope that ICANN will reconsider both this ill-considered decision and the process by which it was reached.”

    IAB – Interactive Advertising BureauThe IAB today called on ICANN to withdraw its controversial new domain-naming plan. Why their plan could be disastrous to media brand owners: http://ow.ly/63vMs

    The IAB’s words follow a similar campaign from the Association of National Advertisers (ANA). Earlier this month, ANA President and CEO Robert Liodice published a letter to ICANN President Rod Beckstrom outlining the organization’s concerns. In the letter, he says the plan is economically unsupportable, and likely to cause irreparable harm and damage.”

    The ANA is made up up over 400 companies, which represent over 10,000 brands.

    “At the same time, the Program contravenes the legal rights of brand owners and jeopardizes the safety of consumers,” the letter continued. “By introducing confusion into the marketplace and increasing the likelihood of cybersquatting and other malicious conduct, the Program diminishes the power of trademarks to serve as strong, accurate and reliable symbols of source and quality in the marketplace. Brand confusion, dilution, and other abuse also poses risks of cyber predator harms, consumer privacy violations, identity theft, and cyber security breaches. The decision to go forward with the Program also clearly violates sound public policy and constitutes a breach of ICANN’s own Code of Conduct and its undertakings with the United States Department of Commerce as most recently embodied in the Affirmation of Commitments.”

    You can read it in its entirety here. Its a 9-page document.

    Are these concerns overblown?

    Sean Callahan at BtoB quotes Forrester Research analyst Jeff Ernst as saying, “It is too early to tell how big the malicious threat is. $185,000 is a lot of money to spend for a cybersquatter compared to a $10 dot-com domain name at GoDaddy.”

    Beckstrom responded to Liodice’s letter, saying, “The June 2011 decision to proceed with the program followed six years of inclusive policy development and implementation planning,” and “One clear directive of the consensus policy advice on which the program is built is that TLDs should not infringe the existing legal rights of others. The objection process and other safeguards eliminate the need for ‘defensive’ gTLD applications because, where an infringement of legal rights can be established using these processes, an application will not be approved.”

    Liodice responded to the response, saying, “We are not surprised by ICANN’s response although disappointed that ICANN chose to defend its process and deny any doubt as to consensus. Rather, ICANN needs to respond to the real concern from the brand owner community. There is no question that this Program will increase brand owners’ costs by billions of dollars. We should not be debating if 40 or 45 comment periods were held; instead, ICANN should be justifying its economic analysis regarding the Program against the staggering costs to brands. ANA welcomes further discussions and an opportunity for further economic study to quantify the need for more TLDs and what it will mean for industry and other stakeholders, such as the public interest community who will face the same brand dilution concerns.”

    ANA’s General Counsel Doug Wood of Reed Smith LLP added, “Now is not the time for either side to ‘dig in its heels’ much less defend the process, especially in a depressed economy. ANA has raised real concerns regarding economic losses, brand dilution and resultant privacy / cyber-security harms. In light of our shared goals of a safe and stable global Internet, ICANN should return to the negotiating table and work with all concerned parties, including the ANA and its members, to resolve brand owners’ legitimate concerns in a manner consistent with ICANN’s consensus obligations.”

    What do you think? Do you have concerns over ICANN’s plan or are these organizations overreacting? Share your thoughts.