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Tag: Verizon

  • AT&T, Verizon, T-Mobile To Reportedly Put $100 Million More Into Isis

    AT&T, Verizon, T-Mobile To Reportedly Put $100 Million More Into Isis

    Back in November, we told you about a joint venture between AT&T and Verizon Wireless (it also includes T-Mobile, which AT&T is trying to acquire) on a mobile payments network. The offering, called Isis, allows users to pay for purchases from their smartphones.

    Now, Isis is getting a new injection of funds to the tune of $100 million from the three mobile carriers, as it aims to take on Google Wallet, according to a report from Bloomberg.

    “Our mobile commerce network, through relationships with merchants, will provide an enhanced, more convenient, more personalized shopping experience for consumers,” Isis CEO Michael Abbott said back when it was announced.

    “While mobile payments will be at the core of our offering, it is only the start,” he said at the time. “We plan to create a mobile wallet that ultimately eliminates the need for consumers to carry cash, credit and debit cards, reward cards, coupons, tickets and transit passes.”

    Google introduced Google Wallet in May as an app that turns your phone into your wallet:

    “A key benefit to retailers will be the integration of coupons, or offers, into Google Wallet. We’ve been testing a variety of offers – from discounts directly within search ads to check-in offers to offers in Google Places,” said Google Director of Commerce Partnerships, Spencer Spinnell. “Over time, consumers will be able to save each of these offers directly to their Google Wallet. That means consumers will get the benefit of carrying their offers with them at all times, bringing retailers targeted foot traffic.”

    With Google trying to acquire Motorola Mobility, it will be quite interesting to see how all of this plays out. Remember that Google Wallet will likely be integrated with Google Offers and Google+.

  • Hurricane Irene: How Verizon Wireless is Prepared From Florida to Maine

    Verizon Wireless says it is prepared for Hurricane Irene, and is offering customers tips to be prepared as well, as the storm approaches the East Coast of the U.S.

    The company says its wireless and wireline operations teams from Florida to Maine are completing the tasks necessary for preparation, and points out that since last year’s storm season, has launched its 4G LTE network in numerous markets along the East Coast.

    “Wireless communication is critical before, during and after hurricanes and other weather-related emergencies,” said Nancy Clark, Northeast president for Verizon Wireless.  “We work hard every day to enhance and maintain the nation’s largest, most reliable wireless network and to deliver consistently superior service to our customers when and where they need it most.  Preparation is key to staying safe.  We have years of experience of planning for and maintaining service during severe weather and are very proud of how our employees and network have performed in meeting these challenges.”

    Verizon says its Business Continuity and Emergency Management team has activated its National Emergency Coordination CEnter, so that Verizon execs can quickly deploy recovery efforts. They’re also preparing for possible flooding, power outages and downed trees and wires. They’re reviewing the inventory of supplies like utility poles, cable and other equipment and are already staffing positions specifically for recovery.

    “The Verizon communications networks require power to function properly,” the company says. “If commercial power goes out, backup batteries and generators in Verizon’s central switching offices, mobile units and field facilities keep power flowing so customers’ phones ring even when the lights go out.  The company is pre-arranging fuel delivery for these critical facilities to ensure they continue to function during possible extended power outages.”

    They’re also moving trucks and other portable equipment out of low-lying areas where possible, while building sump pumps are being tested and drains and gutters cleared.

    “At Verizon, we know how critical communications are during and after severe storms, and customers can count on our network to weather the storm,” said Chris Creager, Verizon Telecom senior vice president of national operations for consumer and mass markets. “We’ve learned over the past 100-plus years what we need to do to minimize the impact of Mother Nature on our network so that service is maintained and we can respond quickly and effectively when problems do develop.”

    In addition to its own preparations, Verizon is encouraging its customers who may be in the path of Hurricane Irene to prepare as well. The company has provided the following tips:

    • Keep phones, batteries, chargers and other equipment in a dry, accessible location.  Consider waterproof accessories or simple zip-lock storage bags to protect devices.
    • Keep wireless phone batteries fully charged – in case local power is lost – well before warnings are issued.
    • Have additional charged batteries and car-charger adapters available for backup power.
    • Maintain a list of emergency numbers – police and fire agencies; power and insurance companies; family, friends and co-workers; etc. – and program them into your phone.
    • Distribute wireless phone numbers to family members and friends.
    • Download applications from a wide variety of weather- and safety-related apps for smartphones, tablets and other devices.  Many of these apps are free.
    • Use a service such as Backup Assistant, the free Verizon Wireless application that stores a phone’s address book on a secure server in case the phone is lost or damaged.
    • Limit non-emergency calls to conserve battery power and free-up wireless networks for emergency agencies and operations.
    • Send brief text messages rather than voice calls for the same reasons as above.
    • Forward your home phone calls to your wireless number if you evacuate.
    • Check weather and news reports on wireless phone applications when power is out.
    • Customers who rely solely on cordless phones in their home should consider purchasing an inexpensive hard-wired phone that plugs directly into a wall jack.  Cordless phones will not function without commercial power.
    • While home answering machines do not work without power, Verizon voice mail service powered by the network will help families communicate.

    The hurricane has already prompted evacuation efforts in New York. It’s getting closer.

  • Android Abandonment When iPhone 5 Hits?

    Android Abandonment When iPhone 5 Hits?

    Quite a few Android owners are willing to ditch their device when the new iPhone 5 comes out, according to research from Piper Jaffray. Although reports concerning Android consumption of late are quite positive, existing owners are apparently ready to switch to the iOS environment.

    Or is it because the iPhone is a popular item in regards to American culture? Whatever the case, and good sales reports aside, Piper Jaffray’s research — courtesy of Business Insider — indicates that there are quite a few Android owners who will abandon ship when the 5 comes out. The finding are presented in pie chart format, and the data is quite revealing:

    Device Data

    As you can see, currently, 28 percent of the respondents own an iPhone, compared to 28 percent for Blackberry and 17 for Android devices. However, the next graph tells the tale. When it’s time to purchase a new device, an incredible 64 percent will be buying iPhones. Blackberry and Android receive 11 and 17 percent of the vote, respectively.

    This also says a great deal about the fall of RIM, the makers of Blackberry. The mighty, or at least those with the perception of being mighty, fall fast in the mobile device industry. Another area of concern comes from the service provider, or in the case of the mobile industry, carriers. When the iPhone 5 comes out, apparently in October, customers with AT&T accounts could very well be making the switch to Verizon. Out of 216 respondents — granted, that’s not a huge sample size by any means — 72 said AT&T would be their next carrier, while Verizon was given the nod 86 times.

    Who knows, maybe after the T-Mobile mess is worked out, Verizon and AT&T can buy one another, giving us one carrier to rule them all. That would certainly spur innovation, right? Just ask Save the Internet:


    Disdain aside, it’s clear that, even with the reported successes of Android, people really, really want their iPhones, especially when 5 comes out.

    Further details of the research indicate iPhone also has a better retention rate than Android. 94 percent of the respondents who were iPhone owners said they would purchase another one when the time came. Android owners, on the other hand, only have a 47 percent retention rate. Furthermore, 42 percent of the Android owners surveyed said they would switch to Apple’s side of the fence when buying a new mobile device.

    Again, it should be noted that Piper Jaffray’s research was only conducted with a sample size of 216 mobile device owners. The margin of error for smaller groups is higher.

  • Top ISPs Adopt Graduated Response to Piracy, Give Users Six Strikes

    Top ISPs Adopt Graduated Response to Piracy, Give Users Six Strikes

    A couple of weeks ago, we told you about a new anti-piracy campaign being pushed by the National Cable and Telecommunications Association (NCTA). The deal, backed by the music and movie businesses would have major Internet Service Providers sign a voluntary agreement to crack down on illegal file sharing by adopting a “graduated response” method of attack.

    Today, according to Ars Technica, that agreement has been signed.

    The ISPs that have agreed to begin implementing the new set of warnings include big players like AT&T, Comcast, Time Warner Cable and Verizon.

    Here’s how it will work, in brief –

    Copyright holders (the industry) will continue to do what they already do, which is scour the interwebs for copyright infringers. When they snatch some IP addresses from a P2P file sharing network, they will report that IP address to the providing ISP.

    ISPs will then implement the graduated program that they have just agreed to. it is important to note that ISPs have not agreed to automatically turn over your information to copyright holders. They will still need a court order to do that. This new agreement simply allows for the ISPs to notify you that you have been tagged.

    Here is the complete list of the six steps of the graduated response, courtesy of Ars.

    First Alert: In response to a notice from a copyright owner, an ISP will send an online alert to a subscriber, such as an email, notifying the subscriber that his/her account may have been misused for content theft, that content theft is illegal and a violation of published policies, and that consequences could result from any such conduct. This first alert will also direct the subscriber to educational resources which will (i) help him/her to check the security of his/her computer and any Wifi network, (ii) provide explanatory steps which will help to avoid content theft in the future and (iii) provide information about the abundant sources of lawful music, film and TV content.

    Second Alert: If the alleged activity persists despite the receipt of the first alert, the subscriber may get a second similar alert that will underscore the educational messages, or the ISP may in its discretion proceed to the next alert.

    Third Alert: If the subscribers account again appears to have been used for content theft, he/she will receive another alert, much like the initial alerts. However, this alert will provide a conspicuous mechanism (a click-through pop-up notice, landing page, or similar mechanism) asking the subscriber to acknowledge receipt of this alert. This is designed to ensure that the subscriber is aware of the third copyright alert and reminds the subscriber that content theft conducted through their account could lead to consequences under the law and published policies.

    Fourth Alert: If the subscribers account again appears to have been used for content theft, the subscriber will receive yet another alert that again requires the subscriber to acknowledge receipt.

    Fifth Alert: If the subscribers account again appears to have been used for content theft, the ISP will send yet another alert. At this time, the ISP may take one of several steps, specified in its published policies, reasonably calculated to stop future content theft. These steps, referred to as Mitigation Measures, may include, for example: temporary reductions of Internet speeds, redirection to a landing page until the subscriber contacts the ISP to discuss the matter or reviews and responds to some educational information about copyright, or other measures that the ISP may deem necessary to help resolve the matter. ISPs are not obligated to impose any Mitigation Measure which would disable or be reasonably likely to disable the subscribers voice telephone service (including the ability to call 911), e-mail account, or any security or health service (such as home security or medical monitoring). The use of the mitigation measure is waivable by the ISP at this point.

    Sixth Alert: Whether or not the ISP has previously waived the Mitigation Measure, if the subscribers account again appears to have been used for content theft, the ISP will send another alert and will implement a Mitigation Measure as described above. As described above, it’s likely that very few subscribers who after having received multiple alerts, will persist (or allow others to persist) in the content theft.

    So basically you will receive warnings for the first 4 instances of “illegal file sharing.” Upon being flagged for the 5th time, the ISP may take measures to slow down your downloading or browsing. “May” being the operative word. They don’t have to implement any punishment, but if they do, it’ll be up to them to determine the nature of it.

    And like we talked about before, the “education” part of the agreement is front and center. It’s possible that users can only receive full restoration of their service after participating in some sort of educational program about the horrors of file sharing.

    There’s no indication that shutting off service completely is any part of the deal, even after 6 strikes.

    There are two basic questions that arise from this news. First, will ISPs consistently take the initiative to implement these “mitigation measures,” since it’s all voluntary? And second, will four slaps on the wrist deter flagged P2P sharers before ISPs have to implement the harsher stuff?

    Let us know what you think.

  • Is Verizon Customer Service The Worst Thing Ever?

    Is Verizon Customer Service The Worst Thing Ever?

    To get this out of the way, I am not a disgruntled Verizon customer. I’ve never been a Verizon customer. This is not a personal vendetta being aired because I had to spend 4 hours on the phone with Verizon customer service or something like that. This is actually just the product of a down-the-rabbit-hole internet search.

    Let me explain.

    I saw this tweet from GigaOM founder Om Malik a few hours ago:

    dear verizon when offering online payment please ensure that your system is not idiotic and actually works. thanks 5 hours ago via Twitter for Mac · powered by @socialditto

    It made me laugh, and I thought about one of my friend’s horror stories about dealing with Verizon. His story didn’t involve online bill pay, but actually his dealings with a customer service rep who was, well, less than helpful. Okay, there are going to be bad apples in every company, you can’t single out Verizon, right?

    So after seeing Malik’s tweet, I searched Twitter for Verizon customer service. Every tweet I saw (and there were plenty of them) was discussing how much they hated Verizon customer service. I took a screencap because it was just so damn funny:

    So that got me Googling. Do you know how many sites there are devoted to the fact that Verizon customer service sucks? The answer is quite a few. The most popular seems to be verizarape.com, who is averaging multiple horror stories posted a day. Some of the latest: “I am crying after talking to Verizon rep,” “CRAPPY CUSTOMER SERVICE,” and “Verizon Robbery without a gun.”

    Dave, who runs VerizaRape says on the home page, “I have never met a Verizon customer who has not had a negative experience when dealing with this company.” He has bought up the domains verizonsucks.us, verizonsux.com and ihateverizon.com.

    Then there is another Verizon horror story site, verizonpathetic.com. It asks you to “post your pain” and says that it serves as a “forum for dissatisfied customers to voice their frustrations.”

    And of course there’s a plethora of posts like “lied to” and “absolutely the worst service ever” on sites like my3cents.com and eopinions.com. See what I mean about the rabbit hole aspect of this?

    But okay, it can’t just be Verizon, I said to myself. Customer Service from any company is frustrating. And it’s unlikely that anyone would take to Twitter to voice their story of just how helpful a company’s customer reps are, right?

    Well, take for instance Sprint. A chuck of the recent tweets rolling in about their customer service is almost mixed when it comes to feedback. Sure, some people say it sucks and they had a horrible experience, but there are way more positive tweets about Sprint, compared to the lack of anything positive about Verizon that I saw:

    And AT&T resided somewhere between Verizon and Sprint. Some positives, but not as many as with Sprint. And there are plenty of posts on message boards and forums about AT&T customers reporting bad service. But attsucks.com isn’t registered. Neither is atandtsucks, or attsux. Most every combination I can think of for Verizon is registered, even f*ckverizon.com.

    But in reality, won’t most people always be dissapointed by customer service? If you’re having to enlist their help, there’s most likely already something wrong – so you’re already in a bad mood. Like this guy, for instance – we are all just in a vicious cycle I fear:

    AT&T has terrible customer service, why do I waste my time and money with them. Gotta look into Verizon… 2 hours ago via web · powered by @socialditto

    Here’s the question though: Does venting on Twitter help? Can making your anger public have a positive effect? It would seem so, because the Twitter traffic on the subject is pretty high.

    What are your customer service experiences? Who has the best, in your opinion..and who has the worst? Let us know in the comments.

  • Verizon Has an Indy Car App for Android

    Verizon Has an Indy Car App for Android

    If the Indianapolis 500 is your thing, you might be interested to know that Verizon has launched an Android app called IndyCar Mobile.

    It has timing and scoring during races, live audio feed during races, race schedule and points standings, detailed results for sessions and races, and driver images, bios, related articles, videos, and tweets.

    IndyCar Mobile App from Verizon

    Supported devices include:

    • BlackBerry Storm 9530, BlackBerry Storm 2 9550, Motorola DROID A855,
    • HTC DROID Eris ADR6200, Motorola Devour A555, HTC Incredible ADR6300,
    • LG Ally VS740, Motorola DROID X, Motorola Droid 2 A955,
    • Samsung Fascinate i500, Motorola Droid R2D2 A957,
    • Motorola Droid 2 Global A956, Motorola Citrus WX445,
    • Samsung Continuum i400, HTC Merge ADR6325,
    • Samsung Galaxy Tablet i800 P1,
    • Motorola Droid Pro XT610,
    • LG Vortex VS660, Motorola XOOM Tablet,
    • Samsung Gem SCH-i100,
    • HTC  Thunderbolt ADL6400L,
    • HTC Incredible 2 ADR6350VW,
    • Samsung Charge SCH-i510,

    The reviews indicate that the app could use some more work. One person suggests it needs a widget that has scrolling realtime scoring. One calls it useless. Still, plenty of race fans are sure to find some value in it.

    The app is available in the Android Market.

  • Verizon Addresses Location Tracking, Announces New Warning Label

    Verizon Addresses Location Tracking, Announces New Warning Label

    In a letter dated April 19th, 2011 – one day before the Apple iPhone tracking hullabaloo all began – Verizon’s VP of government relations Peter Davidson wrote to congress concerning the topic of consumer privacy.

    The just released letter is in response to a March 29th letter from two congressmen, Joe Barton and Edward Markey, two house members with a history of being involved in the consumer privacy issue.  Their letters were sent to all four major carriers and asked about privacy practices, notably location tracking.

    We’ve all known for quite some time now that service providers keeps extensive location records on file.  Providers assure us that these records are not shared with any third-parties and are only used for the betterment of service and in the rare case that they need to be accessed by law enforcement.

    In the letter, Verizon makes a point to differentiate their privacy practices with those of manufacturers like Google and Apple and third-party applications that access your location data:

    When these applications and services are provided by Verizon Wireless, Verizon Wireless only collects and uses customer location information for non-service and operational purposes, such as delivery of a locally relevant ad or coupon, upon providing clear disclosure and after obtaining the customer’s affirmative consent.  Verizon Wireless authorizes third-party application developers and service providers to utilize Verizon Wireless-provided technologies to obtain customer location information only if they adhere to the same disclosure and consent requirements

    As to applications and services provided by third parties (without the use of Verizon Wireless technologies), however, Verizon Wireless does not and indeed cannot control the collection and use of location information.  Verizon Wireless therefore provides its customers with prominent notices about privacy concerns that may arise in third-party-provided location services, and gives customers tools to limit or restrict the collection and use of the information.

    Verizon also addresses just how long they store your location data:  up to 7 years.

    The most interesting piece of info detailed in this letter is that Verizon plans to slap a warning label on phones operating with Verizon service.  This label will warn customers that the device in their hand is capable of tracking their location.  While not as ‘duh’ as McDonalds “this coffee is hot” warning labels, I wonder what’s the real purpose of the label.  Here’s what it’ll look like, according to the letter.

    AT&T, Sprint and T-Mobile also responded to the congressmen.  Read all of the response here.

    Wednesday, Apple finally responded to the tracking issue.   The fact that user data was being logged for up to a year was blamed on a bug.

  • Verizon Named Mobile Brand Of The Year By Consumers

    Verizon has been named the mobile networks brand of the year among consumers for the second year in a row, according to a new poll from Harris Interactive.

    “Since the change in the portability of phone numbers, switching mobile phones and mobile networks is significantly easier,” said Jeni Lee Chapman, Executive Vice President of Brand and Communications Consulting with Harris Interactive.

    Mobile-Brands

    “Verizon’s strong brand equity can have a large impact when consumers have a choice.”

    Motorola, driven by strong familiarity and a significant improvement over last year, led the mobile phones category, followed by HTC and Sony Ericsson. Nokia was fourth and Apple ranked fifth.

    “Apple may have the market cornered on technology enthusiasts, but Motorola satisfies a much wider audience,” said Ms. Chapman.

    “There is still a large audience of consumers that aren’t interested in a smartphone running their life, and Apple doesn’t have a product to meet that need.”

    Sony continues to be the market leader in consumer electronics, trailed closely by Samsung, Panasonic and LG, who have all gained ground narrowing the gap in brand equity. In the gaming category, Nintendo ranked highest, followed by Sony and Microsoft’s Xbox.

  • FCC: AT&T, Verizon Must Offer Roaming Deals to Competitors

    FCC: AT&T, Verizon Must Offer Roaming Deals to Competitors

    As AT&T’s acquisition of T-Mobile looms, the mobile giant was hit with a new regulation, along with other wireless leader Verizon. Today, the Federal Communications Commission ruled that AT&T and Verizon must make data roaming deals that allow smaller carriers to piggyback off their networks.

    The network-sharing agreements are already mandatory for voice calls, but until today any agreements made in terms of data roaming were strictly voluntary. The vote to give smaller companies access the the larger companies’ networks was a partisan vote, with three Democrats defeating two Republicans.

    Roaming for actual voice calls has been available for quite some time, but the need for data roaming is a newer phenomenon. With more and more mobile users using their smartphones for much more than phone calls, the need to address the issue was paramount.

    “Roaming deals are simply not being widely offered, and the requirement will spur investment and promote competition,” said Julius Genachowski, FCC Chairman according to Bloomberg. Dissenting Republicans questioned the FCC’s legal authority to implement the mandate.

    Obviously, AT&T and Verizon aren’t happy with the ruling. They said that data roaming agreements are already being offered in abundance, and a mandate isn’t necessary. In an e-mail to Bloomberg, AT&T chief privacy offer Robert Quinn said:

    “A data-roaming mandate is unwarranted and will discourage investment. Proponents of a roaming mandate were seeking government intervention, not to obtain agreements — which are plentiful — but rather to regulate rates downward.”

    Verizon also released a statement on the ruling to their website, saying:

    “Today’s action represents a new level of unwarranted government intervention in the wireless marketplace. By forcing carriers that have invested in wireless infrastructure to make those networks available to competitors that avoid this investment, at a price ultimately determined by the FCC, today’s order discourages network investment in less profitable areas. That is directly contrary to the interests of rural America and the development of facilities-based competition and potential job creation. Therefore, it is a defeat for both consumers and the innovation fostered by true competition.

    We are also concerned that the FCC is taking this action even though it does not have the statutory authority to do so. Consumers benefit from the deployment of wireless networks that have more capacity to offer new services, and Verizon is committed to working with policymakers to accomplish that goal.”

    This ruling is sure to thrill smaller carriers from Sprint all the way down to rural providers. We know how Sprint feels about the current competitive climate, as they publicly bashed the upcoming AT&T / T-Mobile deal.

    Is this FCC ruling good or bad for the wireless customer? Should the FCC be able to implement such a mandate? Tell us what you think.

  • Verizon Sprint Merger Not Looking Likely

    As you probably know, AT&T and T-Mobile USA announced plans for the former to acquire the latter from Deutsche Telekom for $39 billion in cash and stock. While the deal, expected to close in a year, has to go over some regulatory hurdles from the FCC and the DoJ, there have been concerns that the deal will narrow choices for consumers.

    Part of these fears have also included speculation that Verizon would try to acquire Sprint to stay competitive with AT&T. Verizon is trying to quiet down such talk, however. CEO Daniel Mead told Reuters, “We’re not interested in Sprint. We don’t need them.”

    Well, time will tell whether that remains the case, and opinions have a funny way of changing in the telecommunications industry. See recent T-Mobile ads blasting AT&T’s network:

    That is the nature of competition.

    T-Mobile announced itself today that its doubling the speed of its 4G network to achieve a theoretical download speed of 42 Mbps starting in Las Vegas, New York and Orlando to be followed closely by Chicago and further expansion of the New York network into Long Island and Northern New Jersey. By mid-year, T-Mobile says it expects 140 million Americans in 25 markets to have access to increased 4G speeds.

    “As T-Mobile continues the aggressive expansion of America’s Largest 4G Network, we’re doubling our maximum speed in more than two dozen markets, starting with three important cities today,” said T-Mobile USA CTO Neville Ray. “We will continue to build on our 4G network advantage this year, providing customers with an industry-leading mobile data experience.”

    T-Mobile also says it intends to offer more 4G products this Spring. These include: the T-Mobile G2x, T-Mobile G-Slate, T-Mobile Sidekick 4G, Rocket 3.0, T-Mobile 4G Mobile Hotspot, and prepaid Rocket 4G.

    Mead said this morning that Verizon never looked at buying T-Mobile and that Verizon will not be distracted by the AT&T T-Mobile merger.

    Sprint CEO Dan Heese is quoted as saying, “I do have concerns that it would stifle innovation and too much power would be in the hands of just two.”

  • Verizon iPhone 4 Impressions 4.5% of U.S. iPhones in Two Weeks

    Millennial Media released its monthly Mobile Mix report this morning, finding (among other things) that Verizon’s iPhone represented 4.5% of U.S. iPhone Impressions in the two weeks following the launch.

    Verizon is about 3 years behind AT&T in terms of offering the iPhone. Verizon said that it had a record first day of sales in the history of the company. “In just our first two hours, we had already sold more phones than any first day launch in our history. And, when you consider these initial orders were placed between the hours of 3 a.m. and 5 a.m., it is an incredible success story. It is gratifying to know that our customers responded so enthusiastically to this exclusive offer – designed to reward them for their loyalty.”

    The device became generally available from Verizon on February 10.

    Verizon accounted for 20% of all carrier impressions on Millennial’s network in February. That network reaches 90.3 million monthly users in the U.S. Here are the top manufacturers and devices for the month, according to Millennial Media:

    Top Manufacturers in February according to Millennial Media

    Top Devices for February according to Millennial Media
    Samsung grew 50% month-over-month to reclaim the number two position on the Top 15 Manufacturers ranking, the firm says.  The Samsung Galaxy Tablet debuted in the top 30 devices. Samsung also had three new Smartphones enter the Top 30 (Fascinate, Forte, and Captivate).

    Android led iOS as the largest Smartphone OS on Millennial’s network for the third consecutive month, with a 51% impression share.

    A study released this week by Blaze Software finds that the latest Android devices load Web pages 52% faster than the iPhone 4.

  • Verizon Partners With StopBadWare To Protect Internet Users

    Verizon said today it is partnering with the nonprofit organization StopBadWare to help protect Internet users from security threats like spyware, viruses and other malware.

    During the next three years, the organizations will work together on issues ranging from educating small businesses about badware to developing approaches to help smartphone phone users protect their handsets.
    StopBadWare

    StopBadware has previously worked to develop transparency, educational resources and an appeals process for websites blacklisted for having badware content. The organization also will soon release a set of best practices to help Web-hosting providers address reports of badware on their networks.

    “We at StopBadware are eager to combine our own expertise with Verizon’s  to better defend Internet users,” StopBadware said in a blog post.

    “We’re particularly excited about drawing on Verizon’s resources and knowledge to bolster conversation surrounding the mobile malware threat and innovative ways to combat it, like identifying new approaches to securing mobile handsets.”

    Other companies that support StopBadWare include Google, Mozilla, PayPal, and Nominum.

  • Verizon iPhone 4 Gets Called Out By Consumer Reports

    Consumer Reports blasted the iPhone 4 when it first came out for AT&T, citing reception problems. You may recall Apple’s "antennagate" scandal, where it gave away free bumpers to make up for the issue. Now, Consumer Reports is making a similar case for Verizon’s incarnation of the iPhone 4.

    The nonprofit organization says, "Bottom Line: The Verizon iPhone 4 closely resembles the original AT&T iPhone 4 in many positive respects, including offering great multimedia functionality, a sharp screen, and the best MP3 player we’ve seen on a phone. Unfortunately, it also shares with its sibling the possibility of compromised performance in low-signal conditions when used without a bumper or case."

    "We looked at five other smartphones in the verizon network, and none of them have this problem," said Consumer Reports’ Mike Gikas. "While the Verizon iPhone is highly rated, we’re not adding it to the list of our recommended smartphones."

    While the approval of Consumer Reports clearly hasn’t been a huge obstacle for Apple’s sales in the past, one can’t help but wonder how much better they would have been otherwise. There are a lot of people that look to the organization for guidance on purchases. 

    Consumer Reports has given recommendations for numerous Android devices in the smartphone category. 

    Consumer Reports does have an iPhone app that it launched in the fall. The app, which costs $9.99 provides users with access to ratings, recommendations, brand reliability information, and buying advice for appliances, electronics, children’s products, care care, and home products.

  • Verizon Updates V Cast Music App For Android

    Verizon said today it gas updated its V Cast Music app for Android smartphones.

     The new version of V Cast Music is available for Android 2.1 or higher. The service allows users to buy full-track songs in an MP3 format without DRM.

    V-Cast V Cast Music will now also offer full-track songs for 69 cents, 99 cents or $1.29 per song, which can be downloaded over the air to a smartphone, and then moved to a computer or other MP3-compatible device using V Cast Media Manager.
     
     “We’re bringing the different kinds of music people love to have on their phones together in one, easy-to-use application, making it easy for customers to get what they want at lower prices," said Greg Haller, vice president, Consumer Solutions for Verizon Wireless.  

    "We’ve added features to V Cast Music that make it simple and more fun to enjoy your favorite music on your phone and with your friends and family.”

    V Cast Music comes preloaded on select Android smartphones, and existing customers will be prompted to upgrade the next time they launch the app.

  • A Week With My Verizon iPhone

    A Week With My Verizon iPhone

    My Verizon iPhone

    All the other reviews you’ve seen are from journalists who received Verizon iPhones from either Verizon or Apple and didn’t have to pay for them. I had no such loaner, so had to do the honorable thing: I bought one and used it for a week now. It cost me about $250 because I already ahd a Verizon account. Here’s my report.

    PROS FOR VERIZON

    1. No dropped calls. My AT&T phone had six drops in same time, at same places I’ve used the Verizon at.

    2. A wider coverage area in SF area. I’ve been several places where AT&T just refuses to work, like on Devil’s Slide, or in some places in downtown San Francisco (on second street, for instance) but Verizon hasn’t failed yet.

    3. Demonstratably clearer voice quality, even when an AT&T phone is used on other side. This is amazing, too. The voice quality is just much better with EVERY call. Not a single call has sounded worse (I asked lots of my friends to call back on my Verizon number). This is so drastic a difference that I’ve now switched my voice to Verizon permanently.

    4. Data worked more places. It was interesting, but lots of places in SF I can’t use data. I don’t know if it’s an overload problem, or a signal problem, or what not. But when I hit one of those spots, like near second street and mission, I pulled out my Verizon phone and it had a great data signal and worked fine.

    5. Wifi hotspot out of the box. This rocks, because now my kids can use the iPads in the back seat of the car. Yeah, I know, all you Android users and Palm users have had that for months, if not years, but glad to see iPhone users are finally getting that capability. That said, Verizon is charging something like $40 a month more for that. Yikes.

    AT&T PROS

    1. You can use Voice and Data at same time on AT&T. This is definitely something that bugs me, but it hasn’t bugged me as much as I expected. For one, most of the time when I use voice I’m at home and have access to wifi, so this problem doesn’t happen there (when I’m driving I rarely use voice and data together, which is most of the time when I use voice). But it is a problem and you’ll have to decide for yourself which is more important, great voice quality and no dropped calls or the ability to use voice and data together.

    2. International usage. I’ll be in Amsterdam in six weeks, and AT&T works there, but I don’t think the Verizon phone will.

    3. Data speed. Yes, overall, AT&T is faster, but usually that doesn’t matter for me. Why? I could only tell in some spots when I had strong AT&T signals.

    So, which one wins?

    Well, for me, Verizon does. Why? Because it more consistently worked with both data and voice. But with the caveat that you stay in the US and that you don’t care about using voice and data at the same time.

    Luckily, I have both an AT&T and a Verizon phone, so I have the best of both worlds, but that’s a luxury very few of you can afford. Personally I hate AT&T and how they have treated most of us iPhone users the past three years. The quality of service just hasn’t been close to what it needs to be for the charges they are getting.

    Good luck!

    UPDATE: A good place for more info is on Quora’s Verizon iPhone topic page.

    Originally published at Scobleizer

  • Verizon iPhone 4 Sales Sets Record

    Verizon said today it has stopped pre-order online orders for the iPhone 4 to its existing customers after the most successful first day of sales in the history of the company.

    “This was an exciting day," said Dan Mead, president and chief executive officer for Verizon Wireless.

    Dan-Mead "In just our first two hours, we had already sold more phones than any first day launch in our history. And, when you consider these initial orders were placed between the hours of 3 a.m. and 5 a.m., it is an incredible success story. It is gratifying to know that our customers responded so enthusiastically to this exclusive offer – designed to reward them for their loyalty.”

    Verizon did not offer any specific sales figures of the iPhone 4, but analyst Mike Abraksky with RBC Capital Markets, estimated that pre-order sales were likely less than 100,000.

    The general launch of the iPhone 4 on Verizon will happened on February 10. The company will open its retail outlets at 7 a.m. It will also be available at all Apple store locations, Best Buy. Select Walmart stores, and online at Verizon and Apple.

  • Verizon Taking Pre-Orders For iPhone 4

    Verizon Taking Pre-Orders For iPhone 4

    Apple said today it will be taking pre-orders for its iPhone 4 on Verizon beginning at 3 a.m. EST on February 3.

    Verizon said it has set aside a limited quantity of iPhone smartphones for existing  customers and orders will be shipped to arrive on February 10.

     

     

    “We appreciate our many customers who told us that iPhone 4 should be on the nation’s most reliable network," said Dan Mead, chief executive officer for Verizon Wireless.  

    "We heard them and we agreed, which is why we are letting them be among the first to own an iPhone 4 on the Verizon Wireless network.  We thought it fitting to say thank you to our customers by giving them the phone they want, a week before the general population."

    iPhone 4 on the Verizon Wireless network will be available for a suggested retail price of $199 for the 16GB model and $299 for the 32GB model with a new two year agreement.
     

     

  • Verizon Buying Terremark for $1.4 Billion

    Verizon Buying Terremark for $1.4 Billion

    Verizon announced that it is acquiring IT infrastructure and cloud services provider Terremark Worldwide in a move the company says will "decisively reshape the rapidly evolving global business technology solutions market."

    The agreement is for Verizon to get Terremark for $1.4 billion, at $19.00 a share. 

    "Cloud computing continues to fundamentally alter the way enterprises procure, deploy and manage IT resources, and this combination helps create a tipping point for ‘everything-as-a-service,’" said Lowell McAdam, president and COO of Verizon.  "Our collective vision will foster innovation, enhance business processes and dynamically deliver business intelligence and collaboration services to anyone, anywhere and on any device."

    Terremark to be acquired by VerizonTerremark Chairman and CEO Manuel D. Medina said: "This transaction, first and foremost, provides Terremark’s stockholders with the opportunity for immediate, maximum value and liquidity for their investment in our common stock."

    "We are very proud of all we’ve accomplished in building and developing a world-class business that delivers industry-leading services," he added. "This agreement represents an exciting opportunity to accelerate our strategy and serve our enterprise and government customers with even greater innovation on a global scale with Verizon’s resources and extensive reach. We will continue to work with leading hardware, software, systems integrator and carrier partners to build on our unique business model."

    Verizon will operate the new unit as a wholly owned subsidiary retaining the Terremark name, and with Terremark’s current management team.

    The Board of Directors of both companies have unanimously approved the transaction.

  • Verizon iPhone Hotspots Will Cost You

    Verizon iPhone Hotspots Will Cost You

    Now that the confetti from the “Verizon’s getting the iPhone” hubbub has died down, it’s time to talk turkey.  It’s not going to be cheap to use Verizon’s iPhone to begin with — unlimited data packages, anyone? — but now, information about the additional charges potential users will face are surfacing, and, suffice to say, the results are typical.

    That is, you’re going to have to pay for pretty much every little capability the iPhone has, including using your phone as an Internet hotspot.

    Verizon iPhone

    According to TGDaily.com, Verizon is going to charge would-be hotspot users $20 a month for this “tethering” capability.  The additional charge, of course, is not included in the unlimited data package that’s required of all Verizon iPhone users.

    So yeah, $30 for the data plan and $20 for the ability to be used as a hotspot already puts the customer up to $50 a month, and we haven’t even discussed the charges stemming from the phone usage plan.

    It should be noted, Verizon already uses this same charge for Android phone users, so the news shouldn’t come as a surprise… But then again, one wonders what, exactly, is covered by the unlimited data plan.  Clearly, Verizon is making a distinction between the two, and charging would-be users accordingly.

    TGDaily has more:

    …the unlimited iPhone data and the tethering data will show up as two separate line items on your Verizon bill. The service provider will track how much data is used on laptops and tablets instead of the iPhone. And that data is limited at 2 GB per month.

    Naturally, anything over 2 gigs of data usage will also be issued an overage charge by Verizon.

    $30 for unlimited data and $20 for limited data as a hotspot.  Again, the term “they get you coming and going” feels quite apt when discussing Verizon’s iPhone service.

  • Verizon Now Offering Google Apps For Small Business

    Verizon said today it will begin offering Google Apps with its broadband service for small and medium-sized businesses.

    Google Apps for Verizon features Gmail, Google Calendar, Google Docs and Google Sites.  Google Apps for Verizon provides three free user accounts and is available to businesses that subscribe to a bundle consisting of Verizon Internet service.

     

     

    The bundles with Google Apps are available in Washington, D.C., and parts of 12 states: California, Connecticut, Delaware, Florida, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Texas and Virginia.  Google Apps for Verizon is also available as a stand-alone service to all businesses across the country for $3.99 per month per user.  

    "Small and medium-sized businesses have been clamoring for a simple, cost-effective solution so they can stay focused on their core business and not waste time figuring out which tools they need," said Monte Beck, vice president of small-business marketing for Verizon.

    "With Verizon’s business bundled packages, which now include Google Apps for Verizon, all the essential functions needed to run a business effectively and efficiently are now easily accessible to our business customers and their employees, anytime and anywhere."

     

     

  • iOS 4.3 Will Reportedly Give All iPhones Personal Hotspot

    Unless you live under a rock, you’ve probably heard that Verizon is getting the iPhone next month. One part of the announcement that excited a lot of people, beyond the extension of the iPhone’s availability was that the iPhone 4 on Verizon Wireless would include new Personal Hotspot capabilities, enabling users to connect up to five Wi-Fi enabled devices. 

    While Verizon was no doubt hoping that bring a lot of current iPhone users (on AT&T) over to the Verizon network, that parade has been somewhat rained upon, as news has come out that all iPhones will have this feature in time. 

    Verizon iPhones may get the feature first, but tech blog Boy Genius Report has confirmed (including screenshots) that all iPhones will have the feature in iOS 4.3. 

    "We’re sure there will need to be carrier support for this feature, and for AT&T users it is entirely possible we might not see this right away," writes BGR’s Jonathan S. Geller. "For those of you with more lenient carriers, however, we are sure you will be pleased to learn that you’ll be able to connect up to five devices over Wi-Fi to the iPhone’s cellular data connection. We are told the OS version will be 8F5148b, the baseband will be 04.08.00, and technical acceptance is planned for March."

    iPhone Comes to Verizon

    Verizon will begin offering the iPhone 4 on Thursday, February 10, while qualified Verizon customers will be able to pre-order them a  week earlier. The price will be  $199.99 for the 16GB model and $299.99 for the 32GB model with a new two year customer agreement. 

    The iPhone 4 will be sold at over 2,000 Veizon Wireless Communications stores around the US, as well as online.