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Tag: 911 operator

  • 911 Operator Laughs at a Woman on Fire [AUDIO]

    Imagine that an accident left your car and girlfriend on fire–pretty horrifying, right? Well, apparently it’s more of a laughing matter than anything to a 911 operator who got such a call. After Arizona resident Lalo Delgado called 911 to get help because his car and girlfriend were on fire, the operator who took the call can be heard chuckling:

    http://www.youtube.com/watch?v=xDO4dm6q0uo

    Transcript of the 911 call:

    911: 911 what is your emergency?
    Caller: My car just kinda caught on fire, my girlfriend caught on fire.
    911: Is your girlfriend still on fire?
    Caller: No.
    911: No?
    (laughter in background)
    911: Ok. (chuckles) Umm… Is your vehicle still on fire?
    Caller: It’s hilarious huh?
    911: Sir, is your vehicle still on fire?
    Caller: I just heard you smirk… Inaudible.
    911: Ok, sir it wasn’t regarding that ok.
    Caller: Yeah, I just heard you laugh.

    “Her initial reaction was laugh and giggle in the background,” said Delgado. “It was very disturbing.” Delgado called back a few minutes later, just to make sure that his call was taken seriously:

    911: 911, what is your emergency?
    Caller: Yeah.
    911: Hello?
    Caller: Yeah I called in a few minutes ago and I just wanted to make sure you took me seriously.

    Should the 911 operator be fired? Respond below.

    Delgado’s girlfriend did eventually receive help and is recovering. Delgado thinks that the 911 operator’s response caused a delay in response time, which possibly caused his girlfriend’s suffering and burns to be worse than they would have been had the 911 operator immediately sent help, instead of getting a fit of giggles.

    “If she wasn’t there playing around giggling and would have been right on it,” he said. “One minute, two minutes, every minute counts man.”

    Police with the Pima County Sheriff’s Department disagree that the 911 operator’s laughter caused any delay. “We did not perform as I expect or the citizens of this county expect us to,” said Captain Jim Berry. “We’re going to correct that. Certainly I can understand why he was upset. I would be too. We’re investigating what the laughter was about.”

    The 911 operator hasn’t been suspended during the investigation and is still taking calls. “Hopefully the next person that calls 911 doesn’t get laughed at,” said Delgado.

    Images via YouTube

  • 911 Dispatcher Falls Asleep During Call: Twitter Reacts

    911 dispatcher falls asleep during a call placed on April 4th, according to the Huffington Post. A Maryland woman started to get a little concerned when her husband stopped breathing and started turning blue. Being a responsible, clear-minded adult, she picked up the phone and called 911. After explaining the scenario to the operator, she was then connected to the ambulance dispatcher.

    Instead of a helpful, friendly voice, the distraught woman was met with silence, followed by the sound of someone sawing logs. The lady made several attempts to rouse the dispatcher from this mid-shift slumber, though nothing seemed to be working. When the original operator decided to step in to help, she assumed that the snoring was coming from the woman’s husband, not from one of the 911 employees.

    Four minutes into the call, the sleepy-eyed dispatcher suddenly sprang to life, asking the woman for her address. Fortunately for the lady and her non-breathing husband, help eventually arrived and everything was a-okay. The dozing dispatcher, meanwhile, has been placed on administrative leave pending an investigation. It’s worth noting, however, that the individual in question was 17 hours into a 24 hour shift.

    Assistant Chief Scott Graham claims that, in the two dozen years he’s been on the job, this is the first time he’s encountered an operator sleeping during a call.

    The very thought of someone catching a quick nap while you’re attempting to call for help is more than a little horrifying. Folks on Twitter seem to think this sort of thing is inexcusable, and I happen to agree. You can find a small cluster of reactions to the dozing dispatcher story below.

    (image) Liyah Malay
    @candiibabs21     911 dispatcher falls asleep during a call?? Really??
    1 hour ago via TwitBird · powered by @socialditto
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    (image) Atoll_Eagle
    @Atoll_Eagle     The dispatcher who falls asleep during emergency call should be hang. The public needs to find out who he is & make him pay.
    1 hour ago via web · powered by @socialditto
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    (image) Kory C.
    @Dr_Clawson     WOWWWW that’d be an awful way to die RT @AskMen 911 Dispatcher Falls Asleep, Starts Snoring as Woman Pleads for Help: http://t.co/76P62Zlh
    1 hour ago via web · powered by @socialditto
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    (image) Jason
    @RandomBrownie     Its not really funny but i did snicker. RT “@ComplexGuide: 911 dispatcher falls asleep, starts snoring during a call. http://t.co/tWGJDxIZ”
    1 hour ago via Twitter for iPhone · powered by @socialditto
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    (image) ryan bush
    @league77     C’mon let’s spice up those 911 calls we’re boring them@HuffingtonPost 911 dispatcher falls asleep during emergency call http://t.co/O3r7A2IU
    7 minutes ago via web · powered by @socialditto
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