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Slack Outage Update – Significant Improvement (as of 2:28 PM EST)

Slack has been down since 10:14 AM ET which puts millions of remote working employees in a difficult situation. Most Slack users worldwide are having issues connecting to their accounts and sending me...
Slack Outage Update – Significant Improvement (as of 2:28 PM EST)
Written by Rich Ord
  • From Slack via Twitter:

    For any customers unable to access Slack, please reload (CTRL/CMD + R) or restart Slack. If you encounter any trouble, please let us know at feedback@slack.com.

    We’ll have a separate post on this site for the outstanding calendar apps and email notifications trouble.

    We’re truly sorry for the disruption today. We’ll be back with a summary of this issue.

    Jan 4, 3:10 PM EST

    We’re seeing improvements with error rates on our side, and we believe affected customers should be able to access Slack.

    We’re continuing to work to resolve the trouble with calendar apps and email notifications.

    Jan 4, 2:28 PM EST

    For those customers who are unable to access Slack (e.g. seeing a blank screen or error), please try reloading (CTRL/CMD + R). If you can access Slack, please hold off on reloading at this time.

    In addition, Google Calendar and Outlook Calendar aren’t working as expected, and some email notifications (e.g. a notification of a new direct message in Slack) are failing to send.

    Note: We’ve updated this message to specify holding off on reloading if you can access Slack.

    Jan 4, 1:51 PM EST

    Some customers may be able to connect, but may also experience degraded performance. We’re continuing to work to resolve the issue.

    Jan 4, 1:00 PM EST

    Here is the latest from Slack:

    While the issue is largely still ongoing, we believe some customers may see improvement in connecting to Slack after a refresh (CTRL/CMD + R).

    Jan 4, 12:29 PM EST

    There are no changes to report as of yet. We’re still all hands on deck and continuing to dig in on our side. We’ll continue to share updates every 30 minutes until the incident has been downgraded.

    Jan 4, 11:52 AM EST

    We’re continuing to investigate connection issues for customers, and have upgraded the incident on our side to reflect an outage in service. All hands are on deck on our end to further investigate. We’ll be back in a half hour to keep you posted.

    Jan 4, 11:20 AM EST

    We’re still investigating the ongoing connectivity issues with Slack. There’s no additional information to share just yet, but we’ll follow up in 30 minutes. Thanks for bearing with us.

    Jan 4, 10:44 AM EST

    Customers may have trouble loading channels or connecting to Slack at this time. Our team is investigating and we’ll follow up with more information as soon as we have it. We apologize for any disruption caused.

    Jan 4, 10:14 AM EST

    Original Post:

    Slack has been down since 10:14 AM ET which puts millions of remote working employees in a difficult situation. Most Slack users worldwide are having issues connecting to their accounts and sending messages.

    Slack has posted on Twitter that they are working on the issue.

    “Customers may be experiencing issues connecting and using Slack at this time. Our team is currently investigating and we’re sorry for any troubles this may be causing. Please see https://status.slack.com for updates.”

    When users tried to read messages Slack gave them this notification:

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