Getting new customers to buy from you is a challenge you’ll likely have to deal with for as long as you own your business. However, a good testimonial goes a long way in swaying a person’s opinion about a product. People feel more confident buying from a brand if they see that other consumers purchased similar items and were satisfied with them.
Research by Nielsen showed that 92 percent of consumers will trust a recommendation given by a peer and that 70 percent of shoppers trust a recommendation or review even if it’s from a stranger. Amazon and eBay understand this phenomenon well. The two online retailers have built their entire platform around customer testimonials and reviews.
Why are Testimonials Effective
The smart marketer understands that the most effective sales messages come from happy customers. Here’s why:
Provides Social Proof
Every shopper is a skeptic. They wonder whether your product really works or if other companies have already worked with you. Testimonials let satisfied customers answer the shopper’s questions. They have less doubt when they know that other people enjoyed doing business with you. This is “social proof” and it’s very powerful. It’s why advertisers use messages like “9 out of 10 doctors trust this brand.”
Connects With Customers Emotionally
Testimonials also help connect you with your target market on an emotional level. This is crucial as studies have shown that most shoppers make buying decisions based on their feelings. If a review or testimonial made a prospective client laugh or teary-eyed, you can bet they will remember that brand and be more open to buying it.
Tells a Good Story
Testimonials are essentially stories, with the customer as the main character; the search for what they want or need is the conflict and your product or service as the resolution. A well-written review or testimonial is like a story with a happy ending; people really love happy endings.
5 Ways to Leverage Testimonials From Social Media
1. Highlight Positive Testimonials on Your Website
Put your testimonials to good use by highlighting them on your website’s service or product pages. They can help create leads and drive conversions. Prospective buyers will be more amenable to making a purchase if they see testimonials from satisfied clients while browsing through your products.
You can actually integrate reviews and testimonials on any page, like the home page, About and Contact pages. But make sure that the testimonial you’ll feature is relevant. For instance, a testimonial applauding your team is better suited in the About page than the landing page.
2. Incorporate Testimonials into Your Blog
Every visitor to your blog is a prospective customer. Incorporating testimonials within the content can capture the reader’s interest. However, they should be placed where they won’t detract from what the visitor is reading, like in the sidebar. In their own way, testimonials also add content to your site. They also make your brand appear more trustworthy and valuable to first-time site visitors.
3. Utilize a Variety of Formats
There’s no law stating that testimonials should only be written. Audio or video testimonials are considered to be more effective since they feel more personal and real.
Don’t be afraid of asking a loyal and satisfied customer to record a review or shoot a small video. You can even join them and make it appear like an interview. But regardless of whether it’s a sound clip or video, make sure you coordinate with the client so they know what to expect and prepare accordingly. The testimonial should also be short and concise.
4. Add them to Printed Material
Print marketing still carries a lot of punch today, and one study explains that this is because printed material feels “more real to the brain.” Handling something solid, like flyers or brochures, involve deeper emotional processing, which is vital for brand associations. Including client testimonials to your print marketing materials will add more weight to them.
5. Have a Testimonial Page
Even if you have included testimonials on your website, blog, and social media posts, it’s still a good idea to have a separate testimonials page where you can place the most positive reviews. Prospective clients will see these are further evidence that they are making the right choice in choosing you.
Testimonials are a powerful marketing tool that you should not be afraid to use. Ask your customers to vouch for you. Satisfied clients are only too happy to provide a good word for a brand that they like. Integrate these testimonials in your different marketing strategies so more people will see why they should choose your brand.
[Featured image via Pixabay]