WebProNews

Category: CloudRevolutionUpdate

CloudRevolutionUpdate

  • SAP Raises Outlook on Strong Cloud Performance

    SAP Raises Outlook on Strong Cloud Performance

    SAP has raised its full-year outlook on strong cloud performance as customers increasingly move their business to the cloud.

    The global pandemic has accelerated many companies’ migration to the cloud, especially as workers have transitioned to remote and hybrid workflows. Many companies, including SAP, have benefited greatly.

    After its third-quarter review, SAP is now revising its full-year outlook, raising it as a result of its cloud performance. The company says its current cloud backlog is up 24% and its cloud revenue is up 20%. SAP now expects its cloud and software revenue to grow 2% to 4%.

    “Our strategy is clearly working,” said Christian Klein, CEO. “Customers are choosing SAP for their business transformation in the cloud. We see record adoption of our applications and our platform. This has resulted in strong acceleration of our cloud growth.”

    “This has been an excellent quarter across all key financial metrics,” added Luka Mucic, CFO. “We are seeing sustained, strong progress in SAP’s transformation. Our cloud business is growing at an accelerating pace and has led to our improved full year outlook.”

  • Microsoft and Amazon Come to an Agreement Over Charlie Bell

    Microsoft and Amazon Come to an Agreement Over Charlie Bell

    Microsoft and Amazon have come to an agreement over Charlie Bell, paving the way for the former Amazon exec to begin his duties at Microsoft.

    Charlie Bell surprised the industry when he announced he was taking a job at Microsoft. Bell was considered a leading candidate to replace Andy Jassy as AWS CEO when Jassy replaced Jeff Bezos. Despite being with Amazon for 23 years, Bell left the company, only to join Microsoft just two weeks later.

    Initially it looked like there was question about when Bell would be able to start in his new role as lead of the newly formed Security, Compliance, Identity, and Management team, especially since Amazon is notoriously aggressive about holding employees to non-compete agreements.

    According to The Seattle Times, the two companies have come to an arrangement that will allow Bell to move forward, after establishing terms regarding the limits of his new role.

    “After constructive discussions with Amazon, Charlie Bell started his new role on Oct. 11, focused on advancing cybersecurity capabilities that will benefit the tech sector and the broader economy,” a Microsoft spokesperson said.

  • Microsoft Relies on SUSE Linux for SAP Applications in Azure

    Microsoft Relies on SUSE Linux for SAP Applications in Azure

    Gone are the days of Linux and Microsoft being rivals, with the Redmond giant embracing SUSE Linux to run SAP applications in Azure.

    Anyone who has been around technology longer than the past decade remembers the time when Microsoft was notoriously territorial about its operating system. The company aggressively fought anything it felt was a threat to Windows, including Linux.

    The company’s culture shifted under CEO Satya Nadella, with a new emphasis on cloud computing and providing the best software and services on many different platforms. The strategy has paid off in spades, with Microsoft reaching all-new heights.

    Microsoft is even embracing Linux, including Windows Subsystem for Linux in the most recent editions of Windows, allowing users to run Linux apps natively. The same is true for the company’s approach to SAP applications in Azure, choosing SUSE Linux as the foundation, according to SUSE’s Paul Fox.

    “SLES for SAP Applications makes our complete deployment process way easier. It comes preconfigured with SAP requirements so we can deploy without having to take any extra steps,” Elke Bregler, Principal Service Architect, Microsoft, told Fox. “It also allows us to resize [VMs] without having to change any configurations. It’s quite easy to use and makes for a much better experience for everyone involved.”

    SAP’s own trust in SUSE was a major factor in Microsoft’s decision-making process, as SUSE has been an SAP “partner longer than any other open source company.” With so much on the line — proving Azure could be a robust cloud solution — SUSE offered a solid track record that aligned with Microsoft’s needs.

    SUSE Linux Enterprise Server (SLES) for SAP Applications soon proved itself a highly available, easy to maintain and fast scaling database management solution. As a Premium Certified SAP Endorsed App, SLES for SAP Applications provides an environment for optimal SAP performance: reduced risk from service outages; less time and effort for system maintenance; and faster services deployment on premises and in the cloud for SAP solutions.

    SUSE Consulting provided another major benefit.

    The addition of SUSE Consulting completed the picture for Microsoft, providing direct access to subject matter experts, which meant faster resolution times, mitigation of potential issues and the enablement of more precise planning for future projects.

    In recent years Microsoft has become a major force within the open source community, a community it once viewed as an enemy. Its success and contributions demonstrate the good that can come when companies embrace open source software.

  • 90% of AWS S3 Buckets Are Vulnerable to Ransomware

    90% of AWS S3 Buckets Are Vulnerable to Ransomware

    AWS is the leading cloud provider, but new research shows that 90% of S3 buckets are vulnerable to ransomware attack.

    AWS is the leading cloud provider, and has a good reputation for security and reliability. Despite that, however, research from Ermetic shows that identities pose a serious risk to security and open buckets up to the possibility of a ransomware attack.

    The IT community regards S3 buckets as extremely reliable. What organizations typically don’t realize is that the biggest risk to this storage comes from another source: identities. A compromised identity with a toxic combination of entitlements can easily perform ransomware on an organization’s data. Recent Ermetic research found that ransomware-vulnerable combinations are very common — putting most organizations using S3 buckets at risk.

    According to Ermetic, every enterprise environment the company studied had at-risk identities, with 90% of AWS S3 buckets vulnerable. A whopping 70% of machines were publicly exposed to the internet with permissions that could be exploited. Some 45%of environments had third party identities whose privileges could be escalated to admin level. In addition, 80% had IAM Users with access keys that had not been used for at least 180 days, but were still enabled.

    “Very few companies are aware that data stored in cloud infrastructures like AWS is at risk from ransomware attacks, so we conducted this research to investigate how often the right conditions exist for Amazon S3 buckets to be compromised,” said Shai Morag, CEO of Ermetic. “We found that in every single account we tested, nearly all of an organization’s S3 buckets were vulnerable to ransomware. Therefore, we can conclude that it’s not a matter of if, but when, a major ransomware attack on AWS will occur.”

    In a statement to WebProNews, Saumitra Das, Blue Hexagon CTO and Cofounder, said Ermetic’s research highlights the need to detect threats instead of simply trying to fix misconfigurations.

    “This report highlights the urgent need to “detect threats” in the cloud and not just focus on misconfigurations,” Das said. “Research from Cloud Security Alliance shows that even if misconfigurations are detected in S3 buckets or IAM access keys not being used for a long time, it takes a while for these to get detected and remediated – sometimes days, weeks and even months. It also highlights that ransomware is not just an on-premises problem but as the pandemic has accelerated cloud migration of workloads it has also accelerated cloud migration for attackers and ransomware criminal operators.”

    Das said there are three things companies must monitor, including runtime activity of identities; cloud storage, including read/write patterns; and network activity, which can help companies ascertain when instances are exposed to the internet and their identities misused.

    “You cannot guarantee that mistakes like identities being enabled for too long, too permissive, leaked in code will not happen,” Das continued. “They can only be reduced. On the other hand, keeping an eye on active attacks on the cloud infrastructure can thwart attackers from gaining enough privilege and access to ransom the data.”

  • Thomas Kurian Remaking Google Cloud Leadership to Be More Competitive

    Thomas Kurian Remaking Google Cloud Leadership to Be More Competitive

    Google Cloud is in third place in the cloud industry, but CEO Thomas Kurian is remaking its leadership in a bid to be more competitive.

    Kurian came to the top spot at Google via Oracle, and made no secret of his desire to move Google Cloud into second place within five years. Despite coming up on three years at Google, the company is still firmly in third place.

    According to Business Insider, much of the old guard has been leaving the cloud unit in favor of leadership that is loyal to Kurian, leadership he’s brought in from rivals Microsoft, Oracle and SAP. Urs Hölzle and Eyal Manor are two high-profile Google Cloud execs that have left the cloud unit for other roles within Google.

    “As Google Cloud grows, we regularly evaluate the best organizational structure to better scale our business and provide a world-class experience for our customers,” a Google Cloud spokesperson told Insider.

    Experts believe Kurian and Google are trying to remake the company’s image in an effort to attract customers and prove Google Cloud is a serious contender.

    “They’re shaking out some of the older people,” Dan Morgan, senior portfolio manager at Synovus told Insider. “It’s a message that they’re trying to change and change the direction of the ship so they’re perceived more differently in the marketplace and can become profitable.”

    Morgan’s assessment goes hand-in-hand with other changes Google’s cloud unit has made to buff its image, including rolling out Google Enterprise APIs. Google has a well-established reputation for killing off projects, regardless of how beloved they might be, a reputation that doesn’t inspire confidence in companies looking to base their entire business around the company’s cloud platform. Enterprise APIs were introduced as a way of assuring customers they could rely on Google Cloud, and the features it offers, long-term.

    With only a couple of years left in his five-year goal, it remains to be seen if Kurian can drive Google Cloud into second place.

  • Cloud Giants Announce ‘Trusted Cloud Principles’

    Cloud Giants Announce ‘Trusted Cloud Principles’

    Microsoft, Amazon and Google have announced “Trusted Cloud Principles,” an industry initiative aimed at protecting customer rights in the cloud.

    With the rise of cloud computing, there are a number of issues that cloud companies and regulators are grappling with, not the least of which is privacy. Different jurisdictions have different privacy laws and requirements, making it a challenge for cloud companies to do business internationally.

    The three largest cloud providers — Amazon, Microsoft and Google — have created a set of Trusted Cloud Principles designed to help govern how cloud companies should operate. The initiative also has the support of Atlassian, Cisco, IBM, Salesforce and Slack.

    Through this initiative we seek to partner with governments around the world to resolve international conflicts of law that impede innovation, #security, and #privacy, and to establish and ensure basic protections for organizations that store and process data in the #cloud. Through this initiative, we commit to working with governments to ensure the free flow of data, to promote public safety, and to protect privacy and data security in the #cloud.

    The initiative’s website clearly outlines the group’s mission statement:

    Trusted Cloud Principles signatories are committed to protecting the rights of our customers. We have agreed to strong principles that ensure we compete while maintaining consistent human rights standards.

  • Zoom and Five9 Mutually Terminate Their Merger

    Zoom and Five9 Mutually Terminate Their Merger

    Zoom and Five9 have called off their deal, in which Zoom would purchase Five9 for $14.7 billion.

    Zoom announced it was purchasing Five9 in July. Five9 is one of the leading cloud contact center providers. The deal was originally slated to complete in the first half of 2022, but the two companies have mutually ended the agreement.

    “While we were excited about the benefits this transaction would bring to both Zoom and Five9 stakeholders, including the long-term potential for both sets of shareholders, financial discipline is foundational to our strategy,” said Eric S. Yuan, Chief Executive Officer and Founder of Zoom.

    While Yuan emphasizes “financial discipline” as a motive for ending the agreement, the deal was already under US national security scrutiny. At the same time, Yuan emphasized Zoom’s ongoing commitment to the contact center market.

    “The contact center market remains a strategic priority for Zoom, and we are confident in our ability to capture its growth potential,” Yuan continued. “At Zoomtopia, we announced the Zoom Video Engagement Center, our cloud-based contact center solution, which will launch in early 2022. Video Engagement Center will be a flexible, easy-to-use solution that connects businesses and their customers. We are building this new solution with the same scalability and trusted architecture that has made Zoom the platform of choice for businesses around the world. We also plan to maintain our valued existing contact center partnerships with companies like Five9, Genesys, NICE inContact, Talkdesk, and Twilio. We remain focused on driving long-term value creation for Zoom shareholders and delivering happiness to our customers through our broad-based communications platform including unified communications, developer, and events solutions.”

  • CBP Adopting Wickr, Amazon’s Encrypted Chat App

    CBP Adopting Wickr, Amazon’s Encrypted Chat App

    Amazon has scored a major contract with US Customs and Border Patrol (CBP), with the agency adopting Amazon’s Wickr platform.

    Amazon purchased Wickr in June, filling a conspicuous hole in the company’s services. While Apple, Microsoft and Google all have popular messaging platforms, Amazon did not have a widely successful platform of its own.

    Wickr is known as one of the most secure, end-to-end encrypted messaging apps on the market, making it a natural choice for government agencies.

    According to Motherboard, the contract is “to renew and procure additional Wickr software licenses and professional support to deploy a secure instant messaging platform for multi-purpose applications across all CBP components.”

    The CBP contract is early validation of Amazon’s purchase of the service.

  • 96% of Third-Party Cloud Container Apps Have Known Vulnerabilities

    96% of Third-Party Cloud Container Apps Have Known Vulnerabilities

    A whopping 96% of third-party cloud container apps have known vulnerabilities, highlighting ongoing cloud security challenges.

    Cloud computing is often touted as more secure than traditional options. Unfortunately, this is only true if all parties involved make security a prime objective.

    According to Palo Alto Networks’ Unit 42 team, some 96% of third-party container apps have known vulnerabilities. In addition, 63% of third-party code templates contain insecure configurations.

    The news is especially concerning given the rise of supply chain attacks. Hackers are increasingly targeting widely used, third-party software, services, containers and plugins. Successfully compromising a single vendor who’s product is used by thousands of customers can have a far greater impact than compromising a single target.

    Unit 42 highlights the danger of supply chain cloud attacks:

    In most supply chain attacks, an attacker compromises a vendor and inserts malicious code in software used by customers. Cloud infrastructure can fall prey to a similar approach in which unvetted third-party code could introduce security flaws and give attackers access to sensitive data in the cloud environment. Additionally, unless organizations verify sources, third-party code can come from anyone, including an Advanced Persistent Threat (APT).

    Organizations that want to stay secure must start making DevOps security a priority:

    Teams continue to neglect DevOps security, due in part to lack of attention to supply chain threats. Cloud native applications have a long chain of dependencies, and those dependencies have dependences of their own. DevOps and security teams need to gain visibility into the bill of materials in every cloud workload in order to evaluate risk at every stage of the dependency chain and establish guardrails.

  • Oracle Scores Deal to Help Telefónica Spain Migrate to the Cloud

    Oracle Scores Deal to Help Telefónica Spain Migrate to the Cloud

    Oracle has scored a big win, signing a multi-year deal with Telefónica Spain to help it accelerate its cloud adoption.

    Oracle has been focusing its efforts on its cloud business, working to gain share in a market dominated by AWS, Microsoft and Google. The company has some advantages working in its favor, including its ability to offer a full end-to-end solution.

    The company has secured a multi-year contract with Telefónica Spain that will see the latter migrate to Oracle Exadata Cloud@Customer, an on-premise solution. Using an on-premise solution ensures compliance with the EU’s data laws.

    “Digitalization and connectivity are reconfiguring the way we work and live, and Telefónica is transforming its business to support our customers in this new world. As we take advantage of these new opportunities, we need to consolidate and simplify our technological infrastructure to make ourselves more agile and adaptable, and this is where our collaboration with Oracle comes in,” says Fidel Jesús Fernández, director of Technologies and TI Transformation at Telefónica Spain. “Oracle Cloud@Customer gives us the flexibility we need to build a robust and scalable cloud platform in our own data centers, which is scalable and elastic to meet the changing needs of our business.”

    “Telecommunications companies are having to reinvent their business models as they navigate changing customer expectations, capture new markets and become both service providers and enablers. Telefónica is one of the companies that is at the forefront of this change, and we are delighted to provide the power and flexibility of Oracle Cloud@Customer to support Telefónica de España and its partners in providing the next generation of digital services to consumers and companies, “says Enrique Diaz Galán, KAD for Telefónica at Oracle.

  • Google Lowers Third-Party Cloud Marketplace Fees

    Google Lowers Third-Party Cloud Marketplace Fees

    Google Cloud has made a major change in hopes of being more competitive, slashing the commission it charges for third-party cloud app sales.

    Much like Google or Apple’s app stores, cloud providers often charge a commission on third-party apps and services that vendors sell on their cloud marketplaces. Google had previously charged a 20% commission, but has lowered its fee to 3%.

    The move will help Google better compete with its rivals, and brings its revenue share percentage inline with them. According to CNBC, it’s estimated that AWS charges roughly 5%, while Microsoft reduced its fees from 20% to 3% in July.

    Google Cloud CEO Thomas Kurian has made no secret of his desire to help the company move from third to second place in the cloud industry within the next several years. Matching its rivals’ revenue share fees is critical if it wants to continue to attract developers and third-party vendors.

    “Our goal is to provide partners with the best platform and most competitive incentives in the industry,” a Google spokesperson told CNBC. “We can confirm that a change to our Marketplace fee structure is in the works, and we’ll have more to share on this soon.”

  • Salesforce COO Bret Taylor a Rising Star, In Increasing Demand

    Salesforce COO Bret Taylor a Rising Star, In Increasing Demand

    There appears to be a leadership shift in play at Salesforce, with COO Bret Taylor increasingly in demand among the company’s customers.

    CEO Marc Benioff has been the face of the company since he founded it in 1999. According to Business Insider, however, customers are increasingly asking for COO Bret Taylor when discussing business.

    The move is seen as an indication that Taylor is viewed as heir-apparent for the top job at Salesforce, once Benioff retires.

    “I’ve seen a lot of cases where Bret is just becoming more and more in demand with the sales leaders, where they want him,” said Kevin Gibbs, the head of Salesforce Mobile, in a Business Insider interview arranged by Salesforce. “They want him to talk to the CEO, to talk to the leader of those companies, over all the other leaders inside the company over the past five years.”

  • Salesforce Economy to Create 9.3 Million Jobs, $1.6 Trillion in Revenue by 2026

    Salesforce Economy to Create 9.3 Million Jobs, $1.6 Trillion in Revenue by 2026

    A new report is demonstrating the breadth of the current digital transformation, claiming the Salesforce economy will create 9.3 million jobs and $1.6 trillion in revenue in the next five years.

    Salesforce is the leading CRM provider in the world, and recently acquired Slack, one of the leading corporate messaging platforms. Salesforce has gone all-in on the hybrid/remote workplace, and aims to be the “digital HQ” for its customers. CEO Marc Benioff is a firm believer that employees “can be successful from anywhere,” and Salesforce is aggressively positioning itself as the company that can make that happen.

    A new study by IDC, shows Salesforce is doing something right, as the company and its ecosystem partners “will create 9.3 million new jobs and $1.6 trillion in new business revenues worldwide by 2026.” Equally impressive, for every $1 Salesforce makes, its partner ecosystem will make $6.19.

    The company attributed its “digital HQ” strategy as a key to IDC’s findings. IDC predicts that cloud-related tech will make up 27% of digital transformation IT spending in 2022, and grow to 37% in 2026. This trend is being driven by the remote work transition initially sparked by the COVID-19 pandemic, and Salesforce is helping its customers make that transition smoother.

    In fact, IDC found that Salesforce solutions had helped 47% of customer respondents expand their workforce to include more suburban and rural areas. In addition, 38% were able to expand their workforce into new demographics, such as stay-at-home parents who would otherwise not be able join the workforce, and 36% are able to support more flexible work environments.

    “The Salesforce partner ecosystem extends the power of Salesforce to companies of all sizes, across industries and helps make customer success possible,” said Tyler Prince, EVP, Alliances & Channels, Salesforce. “As Salesforce grows, so do our partners — and we are committed to providing our expanding partner ecosystem with the tools needed to succeed in the jobs of the future.”

  • Oracle Pursues Defunct JEDI Contract Review

    Oracle Pursues Defunct JEDI Contract Review

    ‘Don’t beat a dead horse’ doesn’t seem to be a phrase Oracle is familiar with, as the company continues to pursue its JEDI contract case.

    The Pentagon’s JEDI (Joint Enterprise Defense Infrastructure) was designed to help the Department of Defense (DoD) modernize its infrastructure using commercial cloud providers. AWS, Microsoft, IBM and Oracle were the top vendors vying for the project.

    Early on, IBM and Oracle were both eliminated. Despite AWS being the favorite, the DoD ultimately awarded the contract to Microsoft. AWS immediately sued, claiming Microsoft was awarded the contract unfairly. After a protracted legal battle, with no end in sight, the DoD ultimately withdrew Microsoft’s win and abandoned the contract.

    Despite that eventuality, and despite Oracle’s early elimination for not meeting the requirements, the company seems intent on continuing its challenge to the DoD’s initial ruling.

    Law Street Media reports that Oracle is claiming the DoD’s alleged misconduct doesn’t just end because the contract was cancelled, and could reasonably be expected to occur again with future contracts.

    Ironically, one of Oracle’s main contentions with the initial contract terms was the DoD awarding the JEDI contract to a single vendor instead of adopting a multi-vendor approach. When the DoD abandoned JEDI, it switched gears and said it will tap multiple vendors for its next attempt, the Joint Warfighter Cloud Capability (JWCC) contract. In spite of the DoD changing its approach, Oracle is still not satisfied.

    “Cases do not become moot simply because a defendant issues a press release claiming to have ceased its misconduct,” Oracle claims in a court filing.

    Again…dead horse.

  • Huawei Investing $15 Million in Middle East Cloud Computing

    Huawei Investing $15 Million in Middle East Cloud Computing

    Huawei is preparing to invest $15 million over the next three years in Middle East cloud computing.

    Huawei has suffered greatly at the hands of the US and its allies. In country after country, the company has been banned and restricted from participating in 5G networks over security concerns.

    The company has increasingly been turning to its other businesses, including its cloud computing. According to Zawya, the company will spend $15 million over the next three years in the Middle East.

    “[The program] will thus provide truly unique and rewarding offerings to local businesses, while safeguarding the region’s digital future through extensive training opportunities in the cloud arena,” said Eric Wan, vice president of cloud marketing, ecosystem and partner development at Huawei Middle East.

  • Docker Updates Subscriptions, Desktop Not Free for Large Businesses

    Docker Updates Subscriptions, Desktop Not Free for Large Businesses

    Docker has updated its subscriptions, and Docker Desktop is no longer free for large businesses.

    Docker is widely used in the cloud industry, as it provides a way to package an application, along with all its dependencies, in a cross-platform container. Virtually every major cloud service supports Docker containers, and the company says some “55% of professional developers use Docker every day at work.”

    The company is looking to monetize more of its products, specifically Docker Desktop. Doing so will help the company better keep pace with the growth in the developer market.

    As part of the change, Docker is introducing a new top-tier subscription, Docker Business, coming in at $21 per user per month. The new plan includes improved management and security options, especially for software development at scale.

    The change also means that Docker Desktop is no longer free for large businesses, those with more 250 employees or $10 million in annual revenue. The free plan has also been renamed to “Personal.”

    The changes went into effect on August 31, 2021, although “there is a grace period until January 31, 2022 for those who require a paid subscription to use Docker Desktop.”

  • AWS Wants to Launch AWS Australia to Better Serve Australian Market

    AWS Wants to Launch AWS Australia to Better Serve Australian Market

    AWS is planning to launch AWS Australia, in an effort to better serve its Australian customers.

    AWS is the leading cloud provider, with data centers, offices and customers around the world. The company wants to take it a step further in Australia, informing the government of its plans to establish AWS Australia as a local entity.

    The company has emphasized that there will be no change to the services it provides, but billing and documentation would reflect the new entity, rather than AWS, Inc. In addition, for customers based in Australia, AWS Australia would charge the standard 10% Goods and Services Tax (GST).

    “We regularly review our business structure to ensure that we are able to best serve our customers. AWS plans to launch an Australian Seller of Record to support the growing adoption of cloud computing by enabling our customers in Australia to purchase AWS Cloud services from an Australia based company,” an AWS spokesperson told ZDNet.

    The move is subject to approval by the Australian Foreign Investment Review Board.

  • Microsoft and Amazon May Be Headed for a Fight Over Charlie Bell

    Microsoft and Amazon May Be Headed for a Fight Over Charlie Bell

    Microsoft scored a major victory when it poached longtime Amazon exec Charlie Bell, but the fight to use him may be just getting started.

    Charlie Bell was a 23-year veteran of Amazon and a leading candidate to replace Andy Jassy as AWS CEO when the latter replaced Jeff Bezos as Amazon’s CEO. Needless to say, Bell surprised many when he accepted employment at Microsoft, Amazon’s main cloud competitor.

    Initially, Bell was listed as reporting to executive vice president and HR head Kathleen Hogan, an odd place for a veteran cloud executive to land. As we mentioned in our coverage, the listing was likely temporary until an official announcement could be made.

    It appears Bell has now been given an official role, at least in name, leading the newly formed Security, Compliance, Identity, and Management team. He made the announcement on LinkedIn.

    I’m thrilled to join Microsoft to take on one of the greatest challenges of our time, leading a newly formed engineering organization: Security, Compliance, Identity, and Management. As digital services have become an integral part of our lives, we’re outstripping our ability to provide security and safety. It’s constantly highlighted in the headlines we see every day: fraud, theft, ransomware attacks, public exposure of private data, and even attacks against physical infrastructure. This has been weighing on my mind and the best way I can think to describe it is “digital medievalism,” where organizations and individuals each depend on the walls of their castles and the strength of their citizens against bad actors who can simply retreat to their own castle with the spoils of an attack.

    Bell also had high praise for his new employer, and its ability to help address these challenges.

    We all want a world where safety is an invariant, something that is always true, and we can constantly prove we have. We all want digital civilization. I believe Microsoft is the only company in a position to deliver this and I couldn’t be more excited to work with this talented team to make the world safer for every person and organization on the planet.

    The elephant in the room, however, is how Amazon will respond. The company is notorious for suing employees that leave for rival companies, citing the non-compete agreements they signed.

    Microsoft, along with CEO Satya Nadella, hinted at the potential issues Amazon might raise.

    “We’re sensitive to the importance of working through these issues together, as we’ve done when five recent Microsoft executives moved across town to work for Amazon,” Microsoft said in a statement, according to Bloomberg.

    Nadella told employees in an email that Bell would start in his new role when “a resolution is reached with his former employer.”

    Microsoft’s statement is an interesting choice of words, drawing attention to how it handled losing five of its own executives to Amazon. The not-so-subtle implication being that Amazon should tread carefully lest Microsoft give it a taste of its own medicine.

  • Salesforce Adds AI-Driven Improvements to Service Cloud

    Salesforce Adds AI-Driven Improvements to Service Cloud

    Salesforce has announced AI-driven improvements to Service Cloud, aimed at helping service agents and their customers.

    Salesforce is the leading customer relationship management (CRM) vendor and a powerhouse in the SaaS industry. The company recently acquired Slack, and is a major proponent of a digital-first workflow moving forward. Salesforce is positioning itself as the provider of a “digital HQ,” bringing together the services and products companies need to thrive in the new hybrid workplace.

    As part of that, the company is improving its Service Now platform, recognizing that top-notch service is one of the defining features of companies that have survived the pandemic.

    “The businesses that have thrived over the last 18 months are those that embraced digital tools to deliver excellent customer and employee service experiences with trust and transparency,” said Clara Shih, CEO of Service Cloud, Salesforce. “With new AI and process automation for Service Cloud, as well as Slack to provide a digital hub to quickly resolve issues across teams and departments, we’re giving agents more time to focus on providing human-centric service and giving customers fast, proactive service to build trust and loyalty.” 

    To help companies better meet the needs of customers, Salesforce is introducing a number of new AI-driven workflows, including Customer Service Incident Management, Omni-Channel Flow and Robotic process automation capabilities (RPA) for Service Cloud.

    The company is also introducing new and improved digital contact center capabilities. These include Einstein Conversation Mining, a Natural Language Processing (NLP) system to help prioritize customer interactions; persistent in-app and web messaging; virtual remote assistant; Workforce Engagement Intraday Management; and Service Cloud Voice for phone, digital channels and CRM data.

  • Google One Now Offers 5TB Plan For $24.99 a Month

    Google One Now Offers 5TB Plan For $24.99 a Month

    Google is now offering a middle-of-the-road storage plan for users, unveiling a 5TB plan for $24.99, filling a major hole in the company’s storage offerings.

    Google changed the terms of its Photos storage in late 2020, ending its free, unlimited storage option. Users looking to replace that option have been turning to Google One. Paid plans start at 100GB for $1.99, 200GB for $2.99, 2TB for $9.99 and 10TB for $49.99.

    The new option, first spotted by 9to5Google offers users a potential Goldilocks plan, offering a decent amount of storage at that ‘just right’ price.

  • Microsoft Warns Customers of Major Azure Security Issue

    Microsoft Warns Customers of Major Azure Security Issue

    Microsoft is warning impacted customers of a flaw in Azure Container Instances (ACI) that could allow individuals to access other customers information.

    It’s been a bad few weeks for Microsoft on the security front. Research firm Wiz discovered a flaw — named #ChaosDB — in Azure’s Cosmos DB that could allow a hacker to access other users’ databases.

    Now Palo Alto Networks have discovered a new flaw that could allow a malicious user to gain access to other information in the ACI service, according to Microsoft. The company says it has already fixed the vulnerability and has notified impacted customers.

    There is no indication any customer data was accessed due to this vulnerability. Out of an abundance of caution, notifications were sent to customers potentially affected by the researcher activities, advising they revoke any privileged credential that were deployed to the platform before August 31, 2021.

    If you did not receive a Service Health Notification, no action is required. The vulnerability is fixed and our investigation surfaced no unauthorized access in other clusters. If you are unsure whether your subscription or organization has received a notification, please contact Azure Support. If you have any concerns, rotating privileged credentials is a good periodic security practice and would be an effective precautionary measure.

    As the second-largest cloud provider, Microsoft better get a handle on its security issues before it starts losing customer confidence.