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Category: RetailRevolution

RetailRevolution

  • Amazon Raising Fees for Third-Party Sellers During the Holidays

    Amazon Raising Fees for Third-Party Sellers During the Holidays

    Amazon is raising third-party seller fees during the holidays, the first time the e-commerce giant has ever done so.

    Rising inflation is hitting all corners of life, impacting individuals and businesses alike. According to CNBC, Amazon is raising fees for third-party sellers in response to the economic challenges it’s facing.

    The company sent an email to sellers using Fulfillment by Amazon (FBA), informing them that they would have to pay $0.35 per item sold in the US and Canada between October 15 and January 14. Amazon said “expenses are reaching new heights,” necessitating the price hike.

    “Our selling partners are incredibly important to us, and this is not a decision we made lightly,” Amazon said in the email.

    The move is not surprising, given that FBA handles the entire processing of packaging and delivering goods to customers, a process that is directly affected by rising labor and fuel costs.

  • Walmart and Paramount Reach Agreement for Streaming Bundle

    Walmart and Paramount Reach Agreement for Streaming Bundle

    Walmart has reached an agreement to bundle Paramount+ as part of its Walmart+ membership that aims to compete with Amazon Prime.

    News broke last week that Walmart was in talks with various streaming platforms to bundle one or more with its Walmart+ membership. The company is positioning Walmart+ as a competitor to Amazon Prime, even launching Walmart+ Weekend.

    It appears the retailer has reached an agreement with Paramount to bundle its streaming service, according to The Wall Street Journal. The deal will be a 12-month exclusive, and a two-year deal overall, and builds on the long-standing relationship the two companies have had, with Walmart selling Paramount’s entertainment products.

    The deal will provide the ad-supported Paramount+ service to Walmart+ members and should be available to Walmart’s customers in September.

    The deal should also be a major boon to Paramount+, which had 43 million subscribers as of last quarter. With Walmart+ believed to have more than 16 million subscribers, the deal could bring a significant number of new subscribers to the streaming platform.

  • Amazon Partners With Retail Chains to Offer Same-Day Delivery

    Amazon Partners With Retail Chains to Offer Same-Day Delivery

    Amazon has announced partnerships with local retail chains to help them provide same-day delivery to their customers.

    Amazon Prime is loved by customers for its fast shipping on products ordered from the company’s website. Amazon is now expanding that perk to local retail companies, such as PacSun, GNC, SuperDry, and Diesel. Customers in more than 10 cities can order products and have them delivered the same day.

    According to the company, some stores will also provide in-store pickup.

    Some stores also offer the option to buy online and pick up in store. The service is free for U.S. Prime members who spend $25 or more on qualifying items and $2.99 for members who spend below $25. Additional retailers joining the service in upcoming months include Sur La Table and 100% Pure.

    Amazon clearly sees the partnerships as a way to extend its reach and provide customers with an even wider selection.

    “The expansion of Amazon’s Same-Day Delivery to include beloved brands delivered directly from nearby retail locations is just another way we are offering customers even greater selection, at faster speeds,” said Sarah Mathew, director of Amazon Delivery Experience. “We are excited to see this new model come to life and look forward to adding more brands, stores, and locations to the program.”

    The sentiment was echoed by Amazon’s new partners.

    “We see high potential in our expanded seller partnership with Amazon, which includes delivery directly from select PacSun retail locations,” said Mimi Ruiz, vice president of ecommerce at PacSun. “This is one more way for us to offer our customers the styles they want and love, when they want them.”

  • College Station, Texas, Residents to Receive Amazon Drone Deliveries

    College Station, Texas, Residents to Receive Amazon Drone Deliveries

    College Station, Texas, is the second market slated to receive Amazon drone deliveries as the company looks to expand its program.

    E-commerce and retail stores are increasingly turning to drones to make deliveries to customers, providing a fast, cost-effective option. Amazon is one of the companies leading the adoption, with Lockeford, California being its first market. College Station now joins Lockeford, with Amazon contacting customers to lay the groundwork for drone deliveries later this year.

    “Amazon’s new facility presents a tremendous opportunity for College Station to be at the forefront of the development of drone delivery technology,” said College Station Mayor Karl Mooney. “We look forward to partnering with Amazon and Texas A&M and are confident that Amazon will be a productive, conscientious, and accountable participant in our community.”

    “Being one of the first drone delivery locations for Amazon puts College Station at the forefront of this exciting technology. What happens here will help advance drone delivery for the rest of the country and perhaps the rest of the world,” said John Sharp, chancellor of The Texas A&M University System. “We welcome Amazon to our community and stand ready to assist however we can.”

  • Walmart is the Roman Empire of Retail

    Walmart is the Roman Empire of Retail

    Walmart is the Roman Empire of retail, says Burt Flickinger, Managing Director of SRG. Walmart announced an impressive earnings and revenue beat that told the story investors want to hear. Walmart is winning the retail wars, especially against arch-rival Amazon. “Like Hannibal and the Carthaginians, Amazon is starting to go the wrong way.” says Flickinger. “Big win for Walmart today and they will accelerate that in the next two to seven years.”

    Burt Flickinger, Managing Director of SRG, a consumer industry business consulting firm, discussed how Walmart is winning the retail wars in an interview on Fox Business:

    Walmart is the Roman Empire of Retail

    This earnings report just reinforces its winning. Amazon is going sideways. This is a reenactment of the Punic Wars, Rome versus Carthage. Walmart is the Roman empire of retail. Like Hannibal and the Carthaginians, Amazon is starting to go the wrong way. Big win for Walmart today and they will accelerate that in the next two to seven years.

    What’s doubly impressive, we talk to a lot of vendors and shoppers around the world, what the vendors are saying is Walmart is reinvesting all the PPA (price and promotional allowances) in lower prices. Lower prices normally mean lower margins and lower revenue. But in this case, the shopper is shifting to Walmart.

    Walmart strategically saw all the land-based businesses like Payless and all the retailers from toys to sporting goods going out of business. They had great sales on land and not so good online. Walmart is winning both ways. Amazon, with all the trouble they’re having with Whole Foods, can’t capitalize. Walmart is running the table.

    This Says it All for US Retail

    This says it all for US retail. The well capitalized highly capable retailers are winning and if it’s a one man show, like Bezos running the show, you could be Alexander the Great, you could be Hannibal out of Carthage, but one general isn’t going to win a war. Recent (lower) retail sales numbers were a combination of a couple things. One is Jerome Powell scared the market, especially high to mid-end, didn’t spend as much. Also, consumers were a little bit scared toward the end of the year. Walmart, off price, low price, did very well, but full price full service struggled and that’s why the numbers were bad.

    Walmart comp sales increased 4.2 percent, just like Steve Jobs and Apple with their great campaign Think Different with Muhammad Ali, Walmart is thinking different with Doug McMillon. It’s evolved from a company of family management to professional management. Walmart had 40 percent growth online.

    Walmart Ads Are Really Connecting

    Before, Walmart looked at advertising as an expense. But as Jerry Della Femina said, most of the Super Bowl ads were pretty pathetic. Walmart was one that stood out because it advertised Walmart online and Walmart in-store. The Walmart ads are really connecting with consumers, a United Nations of consumers.

    They’re reaching everybody around the world with better prices and better service. Doug McMillon has invested in inventory and has invested in store staffing, first to raise wages with some push from the UFCW. They are hitting on all cylinders. The biggest problem now is they can’t handle all of the volume they are seeing on the weekends.


  • National Retail Federation CEO: This Is A Great Time For Innovation

    National Retail Federation CEO: This Is A Great Time For Innovation

    This is a great time for innovation,” says National Retail Federation CEO Matthew Shay. “There’s been a great increase in efficiency in the supply chain. Those gains are not going to be given back. Customers are going to continue to expect certain kinds of delivery and fulfillment opportunities that have been rolled out by retailers this year. They won’t give that up. They are going to want the convenience and they are going to expect to be able to maintain that in the future.”

    Matthew Shay, President and CEO of the National Retail Federation, says that the pandemic has made this a great time for innovation by retailers:

    This Is A Great Time For Innovation.

    Just look back a decade ago and the companies that were created in the midst of the great recession in 2008, 2009, and 2010. We saw a lot of new IPOs. This is a great time for innovation. Some of the predictions this year, for example, about the number of stores that would close or bankruptcies that we would see just haven’t materialized. Part of that is because consumers have been relatively healthy and part of that is because on a net basis we’ve seen new businesses opening to offset the closing. There’s an enormous amount of innovation taking place.

    On the issue of returns, there’s a big company located right here in Washington, D.C., Optoro, a big partner for many retailers helping them process returns efficiently. I’ve talked to senior executives at UPS today about shipping issues and there is a lot of innovation taking place. They are working very diligently and have a great delivery record so far. We are looking forward to getting all those gifts to American families. The biggest gift of all, of course, will be some additional pandemic relief.

    A Lot Of This Is Going To Be A Permanent Change

    The issue is how much of this consumer behavior has changed permanently and fundamentally? How much of us as Americans go back to our old behaviors? That’s going to play itself out. Certainly, a lot of this is going to be a permanent change. People will do more as we saw across all demographic groups, regardless of age, this entire year doing much more online. Some of that will remain sticky.

    There’s been a great increase in efficiency in the supply chain. Those gains are not going to be given back. Customers are going to continue to expect certain kinds of delivery and fulfillment opportunities that have been rolled out by retailers this year. They won’t give that up. They are going to want the convenience and they are going to expect to be able to maintain that in the future.

    With those kinds of innovations and that kind of resilience in the system against the backdrop of a year next year that could be extremely bullish if we get the vaccine rolled out, as we all believe it will be. I talked to a senior executive of one of the major pharmaceutical companies last week and they said early April or the end of May everyone that wants it will get it. We could be set up for a really big comeback for consumers next year.

    National Retail Federation CEO Matthew Shay: This Is A Great Time For Innovation
  • One Is Good, Two Is Better: Amazon May Debut Second Prime Day

    One Is Good, Two Is Better: Amazon May Debut Second Prime Day

    Amazon is reportedly planning for a second Prime Day, potentially slated for the fourth quarter of 2022.

    Prime Day is Amazon’s shopping event exclusively for its Prime members. Normally held once a year, the event includes steep discounts on popular items across the e-commerce platform. According to Business Insider, the company has sent out notices to retailers inviting them to submit promotional deals for a Prime Fall Deal Event.

    “Prime Fall Deal Event is a shopping event,” one of the messages said. “Submit recommended Lightning Deals for Prime Fall Deal Event Week for a chance to have your deal selected for Prime Fall Deal Event!” read another one.

    The standard Prime Day event is scheduled for July 12 and 13. Given that some sellers were asked to deliver their promotions, called Lightning Deal, for the new event by July 22, or September 2 in some cases, it’s clear Amazon is preparing for a second event after the normal Prime Day.

    It’s believed the company may be pushing for a second Prime Day event to help rejuvenate sales after posting its first quarterly loss since 2015. While the company was on top of the world during the height of the pandemic, e-commerce spending has slowed as things have slowly returned to normal.

    The move also comes at a time when Amazon is facing increased competition from Walmart, with the latter unveiling its own Walmart+ Weekend, a direct counter to Amazon’s Prime Day.

  • Amazon’s Global Corporate Affairs Group Prepares to Flatten Hiring

    Amazon’s Global Corporate Affairs Group Prepares to Flatten Hiring

    In yet another indication of an economic downturn, Amazon is reportedly preparing to flatten hiring and budget growth for its Global Corporate Affairs (GCA) group in 2023.

    The GCA group is responsible for Amazon’s corporate communications, lobbying, and public policy. In an internal memo seen by Business Insider, the group is preparing to flatten both its hiring and its budget for 2023, as a result of pullback the company is experiencing as the pandemic winds down.

    Amazon experienced explosive growth through most of the pandemic, with the company serving as a lifeline for people quarantining and isolating at home. As things have begun to return to normal, however, the company has suddenly found itself with a glut of warehouse space and even missed expectations for its first quarter financial results.

    Interestingly, Amazon took issue with Insider’s reporting, saying “most” of their reporting on the story was “incorrect,” but failed to give any specific details. Amazon did provide Insider with the following statement:

    “We continue to hire this year and plan to continue investing as the business grows into next year, albeit at different levels based on the individual teams and the stage of the businesses and topics they support. Of course, as we do every year when we plan, we will be looking to find efficiencies in our operations,” the spokesperson said.

  • Amazon Working On Its Largest-Ever Warehouse in California

    Amazon Working On Its Largest-Ever Warehouse in California

    California is about to be home to Amazon’s largest warehouse yet, one coming in at nearly 4.1 million square feet.

    Amazon experienced major growth during the pandemic as individuals turned to online shopping in record numbers. The company went on a massive hiring spree, and had been expanding its warehouse footprint as well. According to The Seattle Times, Amazon leased a property in the summer of 2021 and has been working to transform it into a five-story, 97-foot-tall building with 4,055,890 square feet of space.

    The expansion comes at an odd time for Amazon. Despite the record growth of the past couple of years, a return to normal has taken a toll on the e-commerce giant. The company recently reported its first quarterly loss in seven years, prompting it to reign in some of its expansion efforts, including the expansion of its warehouse footprint.

    Multiple outlets have reported that the company wants to get rid of 10 to 30 million square feet of warehouse real estate, although that doesn’t necessarily mean the Ontario location is one of those at risk. Having a single 4.1 million square foot warehouse could have significant advantages over several separate locations that cumulatively come in at a comparable size. It’s also likely that Amazon could have trouble offloading the location, as there are few companies that could make use of such a massive property.

    “I’m not sure they’d be able to find another single user for space of that size,” Joshua Ohl, senior market analyst for real estate data firm CoStar Group, told The Seattle Times. “From what I’ve heard, Amazon has been placing more of its older facilities on the sublease market that have less automation, fewer (high-level loading docks) and lower clear heights.”

    The coming months should be interesting for Amazon, as well as the retail and e-commerce markets in general. Some business leaders, such as JPMorgan’s Jamie Dimon and Tesla’s Elon Musk, are warning of major economic headwinds in the near future. If those predictions are true, it could spell trouble for Amazon, as well as its rivals.

  • Amazon Cries Foul Over US Antitrust Bill

    Amazon Cries Foul Over US Antitrust Bill

    Amazon is fighting back against a bill making its way through Congress, one that would prevent tech companies from favoring their own products and services.

    The American Innovation and Choice Online Act was introduced by Senators Amy Klobuchar, Chuck Grassley, and John Kennedy, and has a companion bill making its way through the House, sponsored by Representative David Cicilline. A key element of the bill is a prohibition against companies favoring their own services. In a blog post, however, Amazon says the bill unfairly targets it.

    In particular, Amazon says its Amazon Prime service would be one of the biggest casualties. Despite investing some $100 billion in building out its infrastructure to support Prime’s one to two-day delivery, the new bill would force Amazon to open up Prime to third-party logistic providers, allowing them to fulfill orders.

    Read more: Amazon Warning Sellers About Congress’ Antitrust Efforts

    Amazon outlines the issues in its blog post:

    Such a mandate would make it difficult, and potentially impossible in practice, for Amazon and our selling partners to offer products with Prime’s free two-day shipping (let alone one-day). We’ve tried allowing our selling partners to use other logistics providers to get Prime-eligible products to customers; unfortunately, these providers were not able to consistently deliver in the timeframes Prime customers have come to expect (meeting our “delivery promise” is something we measure and monitor extremely closely). Were this legislation to become law, it would substantially degrade the value and quality of Prime, as many of the products sold in our store today with Prime’s one- to two-day delivery promise would be undeliverable in that time frame.

    Amazon makes the case that degrading its marketplace, including its Prime service, would hurt countless small businesses that have built their livelihood around selling on Amazon.

    Amazon also believes the bill is specifically target it, while excluding its rivals:

    Oddly, and inappropriately, this legislation is targeted at only one U.S. retailer—Amazon. This has been accomplished by requiring a market value of at least $550 billion to qualify for regulation. We don’t believe this threshold to be unintentional; but rather, targeted and intentional. In 2021, Walmart had annual revenues of $559 billion, nearly $90 billion more than Amazon. CVS had annual revenues of $292 billion; Costco, $196 billion; and Target, $106 billion. But Walmart is excluded despite also being a large retailer that allows small businesses to sell in its online marketplace. Similarly, Target, which is headquartered in Sen. Klobuchar’s home state of Minnesota, is excluded even though it too operates an online marketplace for sellers. And CVS, which is headquartered in Rep. Cicilline’s home state of Rhode Island, is excluded despite being one of the U.S.’s largest retailers, largest health insurance companies, and largest pharmacy benefit managers, all at the same time.

    Amazon’s argument regarding Walmart is further boosted by the fact that the latter company has unveiled its Walmart+ Weekend, it’s own take on Amazon’s Prime Day, further blurring the line between brick-and-mortar retailer and e-commerce giant.

    Interestingly, Amazon isn’t the only entity to come out against the bill. In fact, the Independent Women’s Voice group expressed concern over the bill, echoing some of Amazon’s own arguments:

    “The days of innovative services making it easier to live, work, and do business, especially during a pandemic, could be numbered if the American Innovation and Choice Online Act passes the full Senate,” said Patrice Onwuka, a senior policy analyst at Independent Women’s Voice, in a statement to WPN. “Today’s affirmative committee vote is very troubling because this bill is not about protecting competition in America, but expanding regulatory control over a handful of large tech corporations, even if to the detriment of consumers.”

    Lawmakers have been turning an increasingly critical eye toward Big Tech, making bills like the American Innovation and Choice Online Act an unsurprising development. As Amazon points out, however, if the bill is to succeed, it will need to apply to companies fairly and equitably. If the bill does unfairly target a single company, it could face substantial legal challenges.

  • Six States and 4 Million Households: Walmart’s Drone Services Undergoes Massive Expansion

    Six States and 4 Million Households: Walmart’s Drone Services Undergoes Massive Expansion

    Walmart has announced it is expanding its drone delivering program, reaching 4 million households in six states.

    Retailers have been looking for ways to improve deliveries, getting goods to customers faster and at lower costs. Numerous companies are turning to drones, including Walmart. The company partnered with DroneUp to implement a pilot program, one that is now expanding.

    Walmart says it will have drone deliveries from 34 sites by the end of the year, covering up to 4 million households in Arizona, Arkansas, Florida, Texas, Utah, and Virginia. The company expects to deliver more than 1 million packages in a year via drones.

    “We continue to expand our delivery operations to help customers get the items they need when they need them, and it’s been an exciting journey,” writes David Guggina, Senior Vice President of Innovation and Automation. “From Express delivery, where customers can have items delivered to their doorsteps in as little as two hours, to InHome, where they can get those orders placed right into their refrigerators, we’re proud to offer customers multiple options that help them save time and money.”

  • Amazon Prime Day, Meet Walmart+ Weekend

    Amazon Prime Day, Meet Walmart+ Weekend

    Walmart is taking on one of Amazon’s biggest strengths with its own take on Prime Day: Walmart+ Weekend.

    Amazon’s Prime Day is an annual event where the company’s Prime subscribers can score significant savings on a wide range of products. Walmart and Amazon are competing with each other more and more, and Walmart is now taking on Prime Day with its own savings weekend.

    The new Walmart+ Weekend will be an exclusive online event, and will cover parts of four days, beginning Thursday, June 2 at 3PM ET and ending Sunday, June 5 at 7PM ET. Customers will be able to save on thousands of products, including household items, electronics, grills, toys, apparel, and more.

    “Our Walmart+ members loved early access to our Black Friday events, so we were inspired to create an entire weekend dedicated to the best deals,” said Chris Cracchiolo, senior vice president and general manager at Walmart. “Giving members more of what they want with exclusive, unprecedented Black Friday-like savings allows us to celebrate our members in a fun, new way.”

  • Walmart Brings Virtual Fitting Rooms to Customers

    Walmart Brings Virtual Fitting Rooms to Customers

    Walmart has upped the ante in its battle with Amazon, rolling out virtual fitting rooms for customers.

    Walmart purchased virtual fitting room platform Zeekit last year. The e-commerce industry has experienced major growth over the last couple of years, driven in no small part by the pandemic. Being able to virtually “try on” clothes is one of last big hurdles for customers shopping for clothes online.

    “One of the most frustrating aspects of shopping for clothes online is understanding how an item will actually look on you,” writes Denise Incandela, EVP of Apparel and Private Brands. “With Zeekit, our goal is to deliver an inclusive, immersive and personalized digital experience that will better replicate physical shopping.”

    The platform features a Choose My Model option, giving customers the ability to select the model that best matches their appearance. The models range from XS – XXXL sizes, and 5’2” – 6’0” in height. This will help customers get a reasonable idea of how an outfit would look on them.

    The platform is launching with 50 models, but Walmart plans to introduce an additional 70 in the coming weeks.

    “We have already seen a strong customer response to our Choose My Model experience,” Incandela adds. “The extraordinary, positive customer feedback out of the gate underscores our opportunity and ability to solve a common online shopping problem and build a true, personal connection between Walmart and our customers.”

  • ’Sold by Amazon’ Shutting Down In Agreement With Washington AG

    ’Sold by Amazon’ Shutting Down In Agreement With Washington AG

    Amazon has agreed to shut down its “Sold by Amazon” program, and pay $2.25 million, in an agreement with the Washington Attorney General.

    Washington AG Bob Ferguson launched an investigation into Amazon’s “Sold by Amazon” program. The program effectively amounted to price-fixing, as Amazon and third-party sellers agreed to a specific price, rather than compete with each other.

    Amazon has agreed to shut the program down, and pay $2.25 million to the Attorney General’s office.

    “Consumers lose when corporate giants like Amazon fix prices to increase their profits,” Ferguson said. “Today’s action promotes product innovation and consumer choice, and makes the market more competitive for sellers in Washington state and across the country.”

    The investigation is not the only such legal challenge the company is facing. Washington DC AG Karl A. Racine filed a similar lawsuit against the company, accusing it of using its “most favored nation” (MFN) agreements to price-fix.

  • Position Imaging Working to Address Multi-Unit Package Delivery Logistics

    Position Imaging Working to Address Multi-Unit Package Delivery Logistics

    Position Imaging has announced its Smart Package Room Partner Program, designed to help multi-unit properties deal with package deliveries.

    The global pandemic has upended the retail market, with consumers relying on home deliveries more than ever. The increased number of deliveries has put a strain on multi-unit properties, requiring staff to manage the influx of packages and work to get them to the right residents.

    Position Imaging has developed a solution: the Smart Package Room. The solution is a computer-vision-driven system designed to allow package delivery services to drop packages off, and residents to pick them up at their convenience — 24/7 access combined with theft mitigation features.

    Position Imaging is making its solution available to its partners via a reseller and referral program.

    “The partnership program at Position Imaging gives our partners selling into the same space the ability to broaden the portfolio of products they offer their clients with the most advanced solutions on the market. We’re looking to work closely with our partners to create mutually beneficial relationships that grow together through innovation and delivering greater value together,” said Jacqueline Cournoyer, Director of Dealer Relations, Position Imaging.

    Companies interested in learning more or signing up can do so here.

  • Apple Is Once Again the World’s Top Smartphone Maker

    Apple Is Once Again the World’s Top Smartphone Maker

    Apple has once gain overtaken Samsung for the title of the world’s top smartphone maker, based on Q4 2021 shipments.

    Apple and Samsung go back and forth for the top spot, with each benefiting from release cycles, major upgrades, and a plethora of other factors. According to research firm Canalys, Apple took the top spot in Q4 2021, with 22% of worldwide shipments. Samsung came in second with 20%, while Xiaomi rounded out the top three with 12%.

    “Apple is back at the top of the smartphone market after three quarters, driven by a stellar performance from the iPhone 13,” said Canalys Analyst Sanyam Chaurasia. “Apple saw unprecedented iPhone performance in Mainland China, with aggressive pricing for its flagship devices keeping the value proposition strong. Apple’s supply chain is starting to recover, but it was still forced to cut production in Q4 amid shortages of key components and could not make enough iPhones to meet demand. In prioritized markets, it maintained adequate delivery times, but in some markets its customers had to wait to get their hands on the latest iPhones.”

    One of Apple’s greatest strengths has always been its supply chain, giving the company the ability to weather disruptions better than its competitors. That was certainly true in Q4, with supply chain issues hitting smaller companies much harder.

    “Supply chain disruption affected low-end vendors the most,” said Canalys VP Mobility Nicole Peng. “Component manufacturers are eking out additional production, but it will take years for major foundries to significantly increase chip capacity. Smartphone brands are already innovating to make the most of their circumstances, tweaking device specs in response to available materials, approaching emerging chipmakers to secure new sources for ICs, focusing product lines on the best-selling models and staggering new product releases. These practices lend an advantage to larger brands, and they are set to stay for the short term, as bottlenecks will not ease until the second half of 2022.”

  • Walmart Expanding InHome Delivery to 30 Million Homes

    Walmart Expanding InHome Delivery to 30 Million Homes

    Walmart is expanding its home delivery service to some 30 million US homes, and is hiring 3,000 drivers to accomplish its goal.

    Walmart has been aggressively building out its InHome delivery service, especially in the face of the pandemic and shoppers reluctant to be in crowded stores. The service was previously available to 6 million US homes, but the company is planning to expand that to 30 million in 2022.

    As part of its expansions, Walmart is hiring an additional 3,000 drivers, and building out a fleet of EVs to facilitate deliveries.

    “We’ve been operating InHome in select markets over the last two years and have found it is a perfect solution for customers who want to live their lives without worrying about making it to the store or being home to accept a delivery,” said Tom Ward, senior vice president, last mile at Walmart U.S. “Identifying ways to help our customers save time and money is our purpose, and nothing showcases that better than InHome delivery, which is why we’re excited to bring the convenience of InHome to even more customers in 2022.”

    Unlike some other delivery services, Walmart has built InHome around the ultimate convenience. Associates will deliver a customer’s groceries, even putting them in their kitchen or garage refrigerator. Access is granted via a one-time code in the InHome app, in combination with smart home locks and technology. This allows the driver access for the delivery, and only the delivery.

    Walmart ensures these associates are highly trained and trustworthy, even using virtual reality to help round out their training.

    “This new role is yet another example of how technology is enabling us to offer new career opportunities that just didn’t exist a few years ago,” said Julie Murphy, executive vice president and chief people officer, Walmart U.S. “Expanding our number of InHome associates is a testament to the trust and confidence we have in them and their continuous commitment to delight our customers. There’s a path for everyone to build a career here at Walmart, and this position is further proof of that.”

  • California Sues Walmart Over Illegally Dumping Hazardous Waste

    California Sues Walmart Over Illegally Dumping Hazardous Waste

    California Attorney General Rob Bonta has filed a lawsuit against Walmart, accusing the retailer of illegally disposing of hazardous waste.

    The California AG was joined by the California Department of Toxic Substances Control (DTSC) in filing the suit. In particular, Walmart is accused of dumping hazardous waste in landfills that are not equipped to handle it. The items include batteries, pesticides, aerosol cans, toxic cleaners, e-waste, latex paints, and LED lightbulbs. The company is also accused of dumping confidential customer information in landfills.

    “Walmart’s own audits found that the company is dumping hazardous waste at local landfills at a rate of more than one million items each year. From there, these products may seep into the state’s drinking water as toxic pollutants or into the air as dangerous gases,” said Attorney General Rob Bonta. “When one person throws out a battery or half-empty hairspray bottle, we may think that it’s no big deal. But when we’re talking about tens of thousands of batteries, cleaning supplies, and other hazardous waste, the impact to our environment and our communities can be huge. This lawsuit should serve as a warning to the state’s worst offenders. We will hold you accountable. As the People’s Attorney, taking on corporate polluters and protecting public health will always be among my top priorities.”

    “Despite repeated enforcements against Walmart over the past two decades, it consistently – and knowingly – fails to comply with California’s environmental protection laws,” said Dr. Meredith Williams, DTSC Director. “DTSC will vigorously pursue justice in this and all mismanagement of hazardous waste – particularly by repeat offenders, and most especially in communities forced to suffer the consequences of industrial pollution, generation after generation.”

    This isn’t the first time Walmart has been accused of this behavior. The company reached a $25 million settlement with California in 2010 over similar actions. In spite of the measures taken against the company, inspections beginning in 2015 discovered that Walmart was still violating state laws with its hazardous waste.

  • Amazon Set to Pass UPS and FedEx as Largest US Delivery Service

    Amazon Set to Pass UPS and FedEx as Largest US Delivery Service

    Amazon is on the verge of a major milestone, as it closes in on UPS and FedEx as the largest US delivery service.

    Amazon may have started as an online book sales platform, but it has grown far beyond its origins. The company is now the largest e-commerce platform, the largest cloud provider and will soon be the largest delivery service, according to CNBC.

    While Amazon originally relied on other services to deliver its products, it has increasingly invested in its own service over the last few years. Dave Clark, Amazon’s CEO of Worldwide Consumer, told CNBC that the company expects to become the biggest service in late 2021 or early 2022.

    “We expect we will be one of the largest carriers in the world by the end of this year,” Clark told CNBC’s Becky Quick. “I think we’ll probably be the largest package delivery carrier in the U.S. by the time we get to the end of the year, if not in early ’22.”

  • Sezzle Is the Creditization Of a Debit Card, Says CEO

    Sezzle Is the Creditization Of a Debit Card, Says CEO

    “Consumers love our product because it represents purchasing power but also budgeting for them,” says Sezzle co-founder and CEO Charlie Youakim. “They feel safe with it just like they do with the debit card. We’re driving a new wedge into payments between credit and debit. I call it the creditization of a debit card. I think it’s here to say because of that safety element that we give to the consumer.”

    Charlie Youakim, CEO and co-founder of Sezzle, discusses the massive growth of the Buy Now, Pay Later industry and how that is reshaping ecommerce and retail in general:

    Focused Uniquely On Credit Building

    Sezzle is generally focused on the ecomm space, that’s where we do most of our work. We are present on over 44,000 merchant websites. The Buy Now, Pay Later industry, in general, is typically focused on ecommerce. So as that push back into ecomm occurs (potentially due to increases in COVID causing more people to shop from home) we generally benefit from that.

    We compete in this space by really focusing on our stakeholders, focusing on the merchants, focusing on the consumers, and doing the right thing by both of them. We really stand on the high road for the consumer. We are the only player in the space that focuses on credit building which is totally unique. We love it, our consumers love it and our merchant partners love it. By focusing on their needs, these consumers’ needs, and doing right by them and right by the merchants, you have a chance to do a really strong job within the sector.

    Sezzle Pushing Into the Enterprise

    With SMB’s we’ve been growing like wildfire. It just continues for us. That’s how we have that big count of merchants and we expect that to continue. We’re doing a great job there and the merchants love us. It’s viral in that space. For us now the push is into enterprise and in Target, Bass Pro Shops, those are two great examples of that for us. The reason we’re doing that is that our consumer wants to shop with us everywhere so we have to be everywhere. That means we have to be with SMB, we’ve got to be with mid-market, and we’ve got to be with enterprise.

    That will be the push for Sezzle to continue to push in those spaces. If you look at the enterprise players in those spaces, what they want is they want a brand that they can believe in. That’s where you have Sezzle and our halo around doing right by the consumer helping them build their credit score up and being a partnerships player. That’s what really sets us apart.

    Sezzle: The Creditization Of a Debit Card

    The average order value per customer has been relatively stable. We’re around $100 per order. The only reason it’s been tracking a bit up for us is we’ve been expanding our services. We started with a pure ‘pay in four’ for over six weeks interest-free and so that’s where we tracked right around $100. But as we add long-term into the mix we’ve been starting to track upwards. The order values on a 12-month order or 12-month installment plan, tend to track towards $1,000. We feel it’s probably going to stay stable, it’s just going to be a mixed shift that creates any change for Sezzle.

    We see from our consumers that they love our product because it represents purchasing power but also budgeting for them. They feel safe with it just like they do with the debit card. We’re driving a new wedge into payments between credit and debit. I call it the creditization of a debit card. I think it’s here to say because of that safety element that we give to the consumer.

    Sezzle Is the Creditization Of a Debit Card, Says CEO Charlie Youakim
  • Walmart Expanding Autonomous Delivery Truck Trial in Arkansas

    Walmart Expanding Autonomous Delivery Truck Trial in Arkansas

    Walmart is taking the next step toward autonomous deliveries, expanding its pilot program involving Gatik’s autonomous trucks.

    Autonomous delivery is one of the next big steps in retail, with Amazon, Walmart and others experimenting with drones and delivery bots. Walmart appears to be teaming up with Gatik, a startup that is developing autonomous delivery trucks.

    According to Business Insider, Walmart says the Gatik pilot program has already logged 70,000 miles in “autonomous mode” with a safety driver present. The company now plans to expand its trial, testing the trucks without a safety driver.

    “This achievement marks a new milestone that signifies the first ever driverless operation carried out on the supply chain middle mile for both Gatik and Walmart,” Tom Ward, Walmart senior vice president of customer product, said in a statement.

    “We’ll be working with Gatik to monitor and gather new data to help us stay on the leading edge of driverless autonomous vehicles,” Ward continued