WebProNews

Category: Retail & eCommerce

eCommerce, Online Retail & Retail News

  • Amazon Tablet On The Way, According to Sources

    Today, there are more rumors about Amazon’s leap into the tablet market.

    The Wall Street Journal has cited “people familiar with the matter” in predicting that the online retailer will release its iPad rival sometime before October.

    This new information seems to corroborate rumors reported last month by DigiTimes. Their sources were Taiwan-based component makers who said that Amazon planned to launch their tablet in the fall in order to capitalize on the upcoming holiday season.

    They reported that Amazon had a sales goal of 4 million units by the end of the year.

    According to the WSJ’s sources, the new Amazon tablet will have a roughly 9-inch screen and will run on Android OS. As you would expect, the tablet will provide easy access to Amazon’s ebooks, music and app store. The sources also said that the Amazon tablet will not be sporting a camera.

    According to the sources, Amazon will also release two new members of the Kindle family around the same time. The first will be a touchscreen model that will be poised to go up against Barnes & Noble’s New Nook “Simple Touch” e-reader.

    The second new Kindle will be a cheaper version of the current basic Kindle. If the rumors prove true, both will try to compete in a crowded field of e-readers during this holiday shopping season.

    Can an Amazon tablet compete with the dominance of the iPad? It’s hard to say. Nothing has really been able to challenge the iPad’s place atop the throne. According to other rumors, the newest iPad will debut this fall under the name “iPad HD.” It will sport an incredibly high-res screen (2048 x 1536) and would be primarily for professionals who wish to do serious work on their tablets.

    [Image Courtesy]

  • LinkedIn #1 Social Network, Says Report

    A recent study from marketing agency Performics revealed that 59 percent of social networkers found LinkedIn to be their most important social network. The survey was conducted by ROI Research and looked at nearly 3,000 people that actively use social networks.

    What is your most important social networking account? Let us know.

    “The Impact of Social Media,” or “S-Net” as the report is being called, is part of a series of studies that Performics is doing to understand the importance and influence of social media. Daina Middleton, the CEO of the company, told us that the economic challenges added to this spike of activity on LinkedIn.

    “Obviously, we have a lot of individuals out there looking for jobs, or they’re looking to change jobs; and they’re understanding that they need to embrace social networks like LinkedIn in order to help facilitate that search,” she said.

    While Facebook and Twitter are extremely popular for both personal and professional reasons, the line between these purposes is becoming more and more blurred. Middleton pointed out that LinkedIn, on the other hand, is clearly professional, which has helped to make it vital during the tough economic times.

    The study further proved the shift in power from brands to consumers. Previously, brands could send out a print or TV ad and, primarily, be in control of the message. Middleton said that there was a “hierarchy implied in terms of this message development.”

    Today, however, this cycle has changed, largely due to social media. Sites such as Facebook, Twitter, and LinkedIn allow users to be equal. As a result, consumers have the ability to influence fellow consumers and brands in a way that is likely greater than a brand’s own influence.

    The study found that 59 percent of active Twitter users are more apt to recommend a company they follow, and 58 percent would be more likely to buy a product from a company they follow. In addition, 53 percent use social networks to offer feedback about a brand or retailer. The study also found that 52 percent of those surveyed agreed that consumer opinions voiced on social networking sites influence business decisions.

    Middleton believes the report demonstrates the power of social media and encourages brands to embrace this shift in power and communication. She said, “Brands need to understand that the goal here is to get others to participate with them on that equal status.”

    Do you think brands are effectively encouraging equal participation?

  • Why SEO Disgusts Me

    Why SEO Disgusts Me

    Before my SEO friends get their panties in a wad over today’s headline, let me emphasize that I understand the practical value and wisdom of basic Search Engine Optimization practices. There are many prinicipled people in the field doing good and useful work.

    What tactics frustrate you the most? Comment here.

    But the competition to out-fox the search engines is getting ugly. Beyond ugly.

    I recently had a discussion with the CEO of a leading Midwest search firm who described their common practice of creating fake accounts to pump client links into the comment section of blog posts and forums.

    The process goes something like this:

    1. The company hires home-bound individuals or low-wage people in developing countries to freelance as professional blog commenters.
    2. The blog commenters are trained on how to pose as fake people and comment in a way that does not alert the suspicion of Google or the author of the blog.
    3. The freelance commenters are then given assignments, fake personas and email accounts to provide an appearance of legitimacy.  A 50-year-old man in Indianapolis might be posing as a 30-year-old housewife in Pittsburgh, for example.
    4. The commenters are compensated by the number of client links they can successfully work into a comment or forum — as many as five in one post.

    Reality check.  Isn’t this fraud?

    I really don’t pay attention to the SEO shenanigans like this on a day to day basis but now these practices are starting to impact me and my precious time. Here is an example of this practice in a comment that was salted into the {grow} comment section by “John” –

    This is good post. This is some good important facts about the corporate blogs. Do you have any information on how to manage comments on the blog.  I think http://www. (web link to consumer electronics retail outlet) might have an idea.  Chech it out.

    And of course this linked website did not even have a blog.  So now I am spending my time weeding out fake comments that elude the spam filter … and it happens every day.

    I spoke to one of the freelancers hired by this SEO company to provide this faux commenting service. He’s otherwise unemployed and is doing it because he’s desperate for money. He’s good at what he does and rarely gets “outed.”

    However as he described his work, he told me he feels guilty when people on the blogs actually want to engage with his fake persona. “I feel terrible about this,” he said. “I have to find some other work.   I’m deceiving people as part of my job. I’m not in a position to engage with them because I’m a fake, which seems wrong.”

    While Google fights against this kind of practice, it is very difficult to detect, and the “penalties” are so minor the risk is ignored by the SEO’s. And the volume of fake comments is likely to get worse.  This firm alone has hired 300 fake commenters in the past 12 months and sees rapid expansion as a key competitive advantage.

    The CEO of this SEO company does not consider this a “black hat” SEO practice — “it’s gray,” he said, “and we have many companies willing to pay us a lot of money to do it.” He bragged that one client has a monthly SEO bill of $200,000.

    I recognize that there are many important business insights and strategies that can come from legitimate SEO professionals like:

    • Keyword research + targeting
    • Testing + optimizing content for users
    • Content strategy direction
    • Making sites search-engine friendly
    • Leadership for analytics
    • Opportunities for alternative search listings
    • User experience improvement

    … and more.  But I’m concerned when it gets difficult to compete in the industry without engaging in fraudulent behavior.  This is a slippery slope that will lead to regulation.  All it will take is one high-profile case that blows the lid off these practices.  And we will all lose if we have to endure new rules and the cost of compliance.

    I want to do business with people who view ethics as black and white, not gray.  I want to work in an industry where we can compete fairly without resorting to SEO fraud to cover up ineffective products, services and marketing plans. How about you?

    Let us know in the comments.

    Check out BusinessGrow.com for more articles by Mark Schaefer.

  • Glenn Beck Launches GBTV, a Subscription Internet Network

    Glenn Beck Launches GBTV, a Subscription Internet Network

    The Glenn Beck Show is moving to the internet. Not just his primetime program, but his radio program and other original content will all be found on GBTV, officially announced today on his website.

    Glenn Beck had been a breakout star for the Fox News Channel, maintaining the third highest rated show on all of cable news. Rumors of tensions between Beck and Fox began to circulate and in April he announced that he would be ending The Glenn Beck Show on Fox. Though still popular, his ratings have taken a plunge and the show has been hit with advertiser boycotts due to its controversial nature. Many say that he was edged out due to these reasons. Others contend that Beck wanted a way out of what he felt was a restrictive media machine.

    Today, Beck announced his official move to the web with the launch of GBTV. Glenn Beck TV will be a paid service, costing regular members $4.95 a month or $49.95 a year and plus members $9.95 a month or $99.95 a year.

    The big deal about GBTV is that it will house his live show, which looks to be the carryover of his Fox News Show. The two-hour show will air weekdays from 5 to 7 pm starting September 12th. All content will be in HD and available on the iPhone, iPad, and Roku.

    If users pay more for the plus subscription, they will get access to the video broadcast of Beck’s 3-hour radio program airing from 9 am to 12 pm, “exclusive documentaries” and other features like access to “The 4th Hour,” a continuation of the radio program with special guests and call-in segments.

    Glenn Beck’s media company Mercury Radio Arts has already been providing this type of content on the internet. Mercury Radio Arts runs theblaze.com, a conservative news blog. In March of 2010, they announced “Insider Extreme,” a subscription service that granted access to the video broadcast of Beck’s radio program as well as the “exclusive documentaries.” They report that 80,000 people are currently singed up for this service. It looks like GBTV is an expansion on this, merging all of that content into the plus version of its subscription – thus upgrading insider extreme members to GBTV plus members. The new, and most important aspect of GBTV looks to be the new evening show.

    “GBTV is the future,” said Glenn Beck. “The confines of traditional media no longer apply. GBTV is about getting active in the community, participating in stories, and finding new ways to deliver news, information and entertainment directly to the audience.”

    The internet is the perfect place for a guy like Beck to broadcast. He will now have the ability to say whatever he wants, without the fear of butting heads with Fox News, and losing tons of advertisers. Plus he already has a loyal following and has basically become his own brand. Time will tell, however, if Beck’s audience will be willing to make the switch to the internet. The subscription part won’t be a problem, I presume, as his fans are very enthusiastic about him.

    No matter what you think about Beck, his politics and his controversies, his transition is probably a very smart play. The potential is there for GBTV to bring in loads of revenue for Beck. If 80,000 people are already signed up for Insider Extreme, that’s around 10 million dollars taken in already.

    Say Beck just gets a small chunk of his million-plus viewers to jump on board GBTV? Forbes points out that if only 50,000 sign up, even at the lower $4.95 monthly rate, Beck will be taking in more than he currently makes from his Fox News show. Most of Beck’s revenue comes from radio and book sales, so any additional money from the primetime show on GBTV will be a bonus.

    Beck’s move to the internet also raises the more general question – Is the internet going to become the legitimate new outlet for big name news and radio personalities? If anything, Howard Stern has proven that it can be done –

    I’d hope @howardstern’d prove the internet ready to support a star. Now Glenn Beck will try w/his subscription show: http://nyti.ms/lggtBf 2 hours ago via Echofon · powered by @socialditto

    The benefits of the internet are also the drawback for media personalities: they’re on their own. If they constitute enough of a draw for viewers, it can really work. Then they have the freedom to run things how they want to run them. I guess we’ll see if Glenn Beck’s viewership was tied more to the man himself or the power of the Fox News umbrella.

    Beck will host a live kickoff event tomorrow at 7 pm ET to explain GBTV, available on glennbeck.com and his Facebook page. His last show at Fox is reported to be airing June 30th.

  • Is Email Killing the Post Office?

    Is Email Killing the Post Office?

    Is email killing the post office? It’s not a new question. In fact, it’s been around nearly as long as the mainstream use of email itself, but it’s also not gone away, and the USPS has seen better days. I’m not normally one to buy too much into the typical x is killing y kind of hype, but the Postal Service is clearly severely injured.

    Do you think email is killing the post office, or at least contributing to its demise? Share your thoughts here.

    Bloomberg BusinessWeek has put out a lengthy report looking at the decline of the USPS and its contributing factors. While the seven-page pice just briefly touches upon the subject of email, comparing the performance of the USPS to that of FedEx, UPS, and DHL, as well as counterparts in other countries, there’s no question that email and online communication in general have done their fair share of damage.

    People have been using email for years now, and despite some predicting the death of email (at the hands of social media), it’s clear that it’s hear to stay for quite some time. Even if email were to die, it wouldn’t do much to help the postal service.

    As we’ve seen just in the past week alone, email is an incredibly important part of business for companies like Google, Microsoft, Yahoo, and Twitter. Even Facebook has its own email now, and social networks all still rely on email to keep users engaged – that goes for the professionals too (ie: the newly public LinkedIn).

    In a recent study, 45% said that their use of email at work will most likely increase in the next five years. 51% said that it would likely stay the same. Only 4% thought it would decrease. At home, 36% of those surveyed thought their email use will increase, 55% said it will stand pat and 6% said it will likely decrease.

    The majority of important online communication still takes place through email, whether that be B2B or B2C. C2C online communication may be trending more toward social media, but again, email still plays a role here, in terms of notifications, and there is still plenty of C2C communication through email. Even from heavy users of social media. Not everyone is on the same social network. That even goes for Facebook. Email is universal. You pretty much need an email address to have any kind of account online.

    The rise of mobile, and smartphones in particular, must also play a role, as it caters to increased use in email and social media, not to mention text messaging, and even….the phone call! The point is, communication is always as close as your pocket. It’s a lot easier and cheaper (at least on an individual interaction basis) than writing letters. And it’s in real time.

    “With the rise of e-mail and the decline of letters, mail volume is falling at a staggering rate, and the postal service’s survival plan isn’t reassuring,” Devin Leonard says in the Bloomberg BusinessWeek report, noting that the USPS is the country’s second-largest civilian employer after Walmart (with more post offices than the retail outlets of Walmart, Starbucks and McDonald’s combined). Last year its revenues were $67 billion, with even greater expenses, he says.

    According to the report, first-class mail, which the USPS gets the majority of its money from, has been steadily declining, and in 2005 fell below junk mail for the first time. Total mail volume has decreased 20% just from 2006 to 2010. The USPS hasn’t been able to cover its annual budget in three years.

    Well, there’s still packages right? Sure, but there’s also stiff competition from companies like FedEx, UPS, and DHL, along with an increase in digital goods replacing physical goods. Think movies, music, and books. Amazon, the largest retailer on the web, announced last week that Kindle books are outselling print books. Never mind that there are a bunch of free ones too.

    Plus, everybody’s going paperless these days. The Director of Physical Infrastructure at the U.S. Government Accountability Office is quoted as saying, “What happens when Bank of America or Citigroup says you are going to have to pay to get your statement on paper? That’s going to change a lot of behavior. It’s going to affect the postal service. That’s how they make most of their money.”

    The Bloomberg BusinessWeek report includes some interesting ideas on how the Postal Service could get back on track, at least to some extent, but the outlook is looking pretty bleak. You have to wonder what this will mean for the future of digital communication like email.

    Are email taxes on the horizon? Tell us what you think.

  • Are Some Sites Recovering From The Google Panda Update?

    Are Some Sites Recovering From The Google Panda Update?

    It would appear that some of the victims of Google’s Panda algorithm update are starting to see at least slight recoveries after using some elbow grease. A couple examples of sites that have gained some attention for upswings in traffic post-Panda, after getting hit hard by the update, are DaniWeb and One Way Furniture.

    Have you seen any recovery in search traffic since Panda hit? Let us know.

    DaniWeb Sees an Uptick in Traffic Post-Panda

    DaniWeb is an IT discussion community site. It’s a place where people can go to discuss issues related to hardware, software, software development, web development, Internet marketing, etc. This is exactly the kind of site that can actually provide great value to a searcher. I can’t tell you how many times I’ve had some kind of frustrating software issue only to find the solution after a Google search pointing me to a discussion forum with people openly discussing the pros, cons, and merits of a given solution or idea. The very fact that it is a discussion forum means it is a potentially great place for different angles and ideas to any given topic, with the ongoing possibility of added value. More information means you can make better informed decisions.

    Sure, there is no guarantee that all of the information is good information, but that’s the beauty of discussion. There is often someone there to shoot down the bad. The point is, many searchers or search enthusiasts might take issue with a site like Daniweb being demoted in search because of an algorithm change that was designed to crack down on shallow and lesser-quality content.

    The good news for DaniWeb, and anybody that finds it to be a helpful resource, is that since being hit by the update it is starting to bounce back. To what extent remains to be seen. Time will tell, but Dani Horowtiz, who runs the site, recently revealed a Google analytics graph showing an upswing:

    Daniweb traffic Panda and Post-panda

    “The graph indicates a slight dip towards the end of February when just the US was affected by Panda, and then a huge dip when Panda went global,” she says. “However, you can see that over the past couple of weeks, traffic has been on the upswing, increasing day after day. We’re not yet near where we were before Panda, but there definitely is hope that we will get back there soon.”

    DaniWeb has recovered from Google Panda … Sorta http://bit.ly/liGYiT 3 days ago via twitterfeed · powered by @socialditto

    She is careful to note, “Many algorithm changes have already gone into effect between when Panda first was rolled out and today. Therefore, I can’t say without a doubt that our upswing is directly related to us being un-Pandalized in Google’s eyes and not due to another algorithm change that was released. In fact, in all honestly, that’s probably what it is.”

    Still, it should serve as a reminder that Panda isn’t everything. Google has over 200 ranking signals don’t forget.

    One Way Furniture Slowly Climbs Back Up

    If you’re a regular reader of WebProNews or have been following the Panda news, you may recall earlier this month when NPR ran a story about a furniture store called One Way Furniture that had been feeling the wrath of the Panda, mainly due to its use of un-original product descriptions, which the e-commerce site was drawing from manufacturer listings.

    Internet Retailer Senior Editor Allison Enright spoke with One Way Furniture CEO Mitch Lieberman this week (hat tip to SEW), and he said that the site is slowly climbing back up in the search rankings. “It’s been extremely challenging, but exciting, too,” he is quoted as saying. “Even in a downturn like this, it is exciting to see the effects of what you are doing to get you back to where you were.”

    How They Are Doing It

    So great, these sites are evidently working their way back into Google’s good graces. How does that help you? Luckily, they’ve shared some information about the things they’ve been doing, which appear to have led to the new rise in traffic.

    “In a nutshell, I’ve worked on removing duplicate content, making use of the canonical tag and better use of 301 redirects, and adding the noindex meta tag to SERP-like pages and tag clouds,” says Horowtiz. “I’ve also done a lot of work on page load times. Interestingly enough, I’ve discovered that the number of pages crawled per day has NOT decreased in tandem with Panda (surprisingly), but it HAS been directly affected by our page load times.”

    Look at the correlation between DaniWeb’s pages crawled per day and time spent downloading a page:

    Pages Crawled vs load time from daniweb

    “I guess it also goes without saying that it’s also important to constantly build backlinks,” says Horowitz. “Like many other content sites out there, we are constantly scraped on a regular basis. A lot of other sites out there syndicate our RSS feeds. It is entirely possible/plausible that Google’s Panda algorithm [appropriately] hit all of the low quality sites that were just syndicating and linking back to us (with no unique content of their own), ultimately discrediting half of the sites in our backlink portfolio, killing our traffic indirectly. Therefore, it isn’t that we got flagged by Panda’s algorithm, but rather that we just need to work on building up more backlinks.”

    According to Internet Retailer, Lieberman fired the the firm he was using to get inbound links before and hired a new one. He also hired some new copywriters to write original product descriptions aimed at being “friendly to search engines.” Enright writes:

    “For example, a bar stool that previously used a manufacturer-supplied bullet list of details as its product description now has a five-sentence description that details how it can complement a bar set-up, links to bar accessories and sets the tone by mentioning alcoholic beverages, all of which makes it more SEO-friendly, Lieberman says. “We decided to change it all up,” he says. “What we’re seeing now is what is good for customers and what they see on the site is also good for Google.”

    OneWayFurniture.com is also slimming down content that causes pages to load more slowly because this also affects how Google interprets the quality of a web page. “We’re focused on the basics, the structure of the site and on doing things that are not going to affect us negatively,” Lieberman says.

    More Things You Can Do to Recover from Panda

    In addition to the things dicussed by Horotwitz and Lieberman, there are plenty of other things to consider in your own SEO strategy that migjht just help you bounce back if you were negatively impacted by the Panda update.

    First off, simply check up on your basic SEO practices. Just because you got hit by the Panda update doens’t mean there aren’t other totally unrelated things you could be doing much better. Remember – over 200 signals. They’re not all Panda related.

    You should also keep up to date on future changes. Read Google’s webmaster blog and it’s new search blog. Follow Google’s search team on Twitter. Read the search blogs. Frequent the forums. Google makes changes every day. Stay in the loop. Something that has worked for years might suddenly stop working one day, and it might not get the kind of attention a major update like Panda gets.

    Panda doesn’t like thin content, so bulk it up. Dr. Peter J. Meyers, President of User Effect, lays out seven types of “thin” content and discusses how to fatten them up here.

    Some have simply been relying more heavily on professional SEO tools and services. SEOMoz Founder Rand Fishkin said in a recent interview with GeekWire, ““I can’t be sure about correlation-causation, but it seems like that’s [Panda] actually been a positive thing for us. The more Google talks about their ranking algorithm, how it changes how people have to keep up, the more people go and look for SEO information, and lots of times find us, which is a good thing.”

    You may need to increase your SEO budget. Like search strategist Jason Acidre says on Blogging Google at Technorati, “This just shows how imperative it is to treat SEO as a long-term and ongoing business investment, seeing that Google’s search algorithm is constantly improving its capability to return high-quality websites to be displayed as results to their users worldwide. As the biggest search engine in the world is requiring more quality content and natural web popularity from each website who desires to be on the top of their search results, it would certainly require quality-driven campaigns and massive fixes on their websites, which of course will necessitate them to upsize their budgets to acquire help from topnotch SEO professionals.”

    “Authority websites that were affected by this recent Google update are losing money by the day,” he adds. “They are in need of high quality service providers who can actually meet their needs, and in order to get the kind of quality that can be seen genuinely useful by both users and search engines, they’ll probably need to make a much expensive investment on content management and link development, as this campaign would require massive work and hours to really materialize.”

    Set up alerts for SEO elements of your site, so you’re constantly up to speed on just what’s going on. Arpana Tiwari, the Sr. SEO Manager of Become Inc. has some interesting ideas about this.

    We all know that Google loves local these days. Local content even appeared to benefit from the Panda update to some extent. If you have anything of value to offer in terms of local-based content, it might not be a bad idea to consider it. Obviously quality is still a major factor. The content must have value.

    Then of course there’s Google’s own “guidance”. Don’t forget the 23 questions Google laid out as “questions that one could use to assess the ‘quality’ of a page or an article”.

    The silver lining here for Panda victims is that there is hope of recovering search visibility from Google. Nobody said it is going to be easy, and for a lot of the victims, it’s going to be harder than others. Let’s not discount the fact that many of the victims were victimized for a reason. Google’s goal is to improve quality, and much of what was negatively impacted was indeed very lackluster in that department.

    Serious businesses will continue to play by Google’s rules, because today, Google is still the top traffic source on the web. It’s simply a vital part of Internet marketing, and the Internet itself is a much more significant part of the marketing landscape than it has ever been before.

    Impacted by Panda? What are some things you’ve done to aid your recovery? Share in the comments.

  • AOL Industry – AOL Goes Niche and B2B, Starting with Energy, Government, Defense

    AOL Industry – AOL Goes Niche and B2B, Starting with Energy, Government, Defense

    AOL has announced the launch of AOL Industry, a new trade media unit, which will see the growing media juggernaut tackling specific industry niches. This will begin with sites in the Energy, Government, and Defense sectors, but there’s no telling how broadly the net will stretch before it’s all said and done.

    While the announcement doesn’t make any mention of expansion beyond these three industries, it would only make sense. The company already has strong footholds in a variety of sectors with sites like The Huffington Post, Engadget, AOL Autos, etc.

    It does say, “AOL Industry will offer subject-specific news, information, tools, video and analysis, and foster niche communities that enable professionals, experts and government employees to engage each other.”

    The new initiative makes interesting use of LinkedIn. Users can use the social network integration to see personal connections to people and companies that are making news in a particular industry.

    “Launching AOL Industry allows us to bring to specific business sectors the same sense of community for which AOL Huffington Post Media Group consumer sites are well-known,” said President of the recently formed AOL Huffington Post Media Group, Arianna Huffington. “We’re applying a blend of news, opinion and engagement to industries that have their own unique audiences, and creating a forum for influencers to connect and communicate with one another. We’re excited to launch AOL Energy today and see the site as an original offering for decision-makers and experts looking to keep up with a fascinating, fast-moving and complex field.”

    The AOL Industry unit is being led by VP and General Manager Jay Kirsch. He says, “We believe there’s a great opportunity in creating targeted platforms by and for influencers in distinct industries and government. These sites will combine the best of news and information with the social, visual and personal aspects of today’s web. In fast-moving, specialized industries, decision-makers need an easy to use, authoritative source to stay on top of the news and to connect with one another.”

    Naturally, the whole thing creates some new advertising opportunities for the company. “This is not only an incredible opportunity for industry experts and thought-leaders to take advantage of a unique platform, but it’s also a new way for advertisers to connect directly with executives and influencers in these sectors,” said AOL Advertising President Jeff Levick.

    AOL Energy is up and running, while AOL Defense and AOL Government will be “launching soon”. Peter Gardett, Colin Clark, and Wyatt Kash (respectively) have been appointed as editors.

  • 3 Good Reasons to Sharpen Your B2B Marketing Accountability Now

    3 Good Reasons to Sharpen Your B2B Marketing Accountability Now

    It is fairly safe to say that most –if not all- B2B Marketers agree that it is important to measure and communicate the value marketing brings to their organizations. However from speaking with fellow B2B Marketers, many are looking to improve their marketing accountability in a practical way without getting bogged down into complex dashboards with more dials than they can shake a stick at. Here are a number of key pointers for a practical set up and why now may be the best time to further sharpen existing B2B Marketing metrics.

    Why Sharpen Your B2B Marketing Accountability?

    There are many reasons why it makes sense to sharpen the measurement of the value marketing brings to your company, but 3 key reasons I like to focus on for this post are:

    1. Measurement is at the basis of improvement – this goes for any performance related activity whether in business, or for example in sports;
    2. Measuring how marketing results contribute to the overall business or corporate objectives provides the ultimate argument for the ‘raison d’etre’ or reason of existence of a marketing department –and related budgets- in your company;
    3. Most marketers prefer marketing to be seen as an investment rather than an expense; and investments are normally measured on the return they provide.

    These are quite fundamental arguments, so why is B2B Marketing Accountability still identified as a weak spot in many B2B Marketing research papers? As I know from personal experience, it can be a challenging route to embark on. However if you feel you do want to take -even a small- step in advancing your B2B Marketing Accountability, now may be the best time to do it.

    Why Now?

    Now, or any time outside the annual planning season of your company may be the best time to review and sharpen your marketing accountability. By the time everybody starts to speak about the annual plan and budget, most marketing professionals will have little time to reflect on an improved measurement structure.

    By taking the time now to think about your planning and related metrics you can create the opportunity to:

    • Sharpen or set up your measurement system;
    • See how it works in relation to your current business and marketing objectives;
    • Adjust where necessary before the new budget-round comes along.

    How To Go About It?

    An effective approach to sharpening B2B Marketing Accountability includes 2 key elements:

    1. START WITH BUSINESS OBJECTIVES

    As a principle, marketing objectives should in the basis always be directly related to the overall business objectives of the company as:

    1. Delivering a measureable contribution to the corporate strategic/business objectives is a prerequisite to B2B Marketing success;
    2. In terms of internal communication: explicit links of marketing results to the overall business objectives resonate remarkably well with senior (financial) management.

    The issue here is that the above sounds so blatantly obvious you could actually forget to make this link really explicit and instead focus on process related metrics, which are not always that relevant to senior management.

    2. START SIMPLE

    Some companies have developed marketing dashboards with some 150 metrics and dials feeding into it. For (very) large marketing departments (often also in the B2C arena) this may be a necessary solution. For many B2B companies though it could mean spending too much resource on a means that becomes an end in itself.

    In order to build a simple yet logical structure it may help to define your B2B Marketing metrics on 3 levels:

    • Level 1: Start on a high level with the overall business objectives. What are the key areas where marketing will provide value?
    • Level 2: For each of these areas indicate the key projects/activities with their objectives and desired outcomes. The key question here is: what will success look like for this project or process?
    • Level 3: Where relevant, dive into further detail – for example into specific process metrics such as website or social media statistics.

    MarketingValue

    Again, don’t make it too complex to start with, but treat it as a development process. A good sanity check on your metrics includes verifying if they are really actionable.

    Once you have set up a good foundation, you can always move into more sophisticated ROMI (Return on Marketing Investment) metrics including NPV (Net Present Value), CLV (Client Lifetime Value) metrics and other interesting acronyms.

    How You Will Benefit

    Starting the process of sharpening your B2B Marketing Accountability will give you a better overview of where you (want to) deliver marketing value to your company. Other benefits include:

    • The increased transparency caused by a sharper measurement of what marketing really contributes to the business may be slightly uncomfortable at first. However once used to this, it will be a great asset in profiling the marketing department -and yourself- in terms of value contributed to the business;
    • A balanced set of metrics as part of the marketing plan will also greatly help in focusing yourself and your team in terms of priorities and activities – next to the many ad-hoc requests most B2B Marketers receive on a daily (or hourly) basis;
    • There is a lot of benefit into experimenting with these metrics for the sake of your own learning. Once you have a few planning cycles under your belt it will also greatly help to predict what you resources you need to achieve your next set of challenging objectives.

    Originally published on B2Bbloggers.com

  • Making B2B Marketing More Social

    Making B2B Marketing More Social

    B2B marketers have joined the social media marketing movement in droves. In fact, Forrester Research predicts that B2B firms will spend $54 million on social media marketing in 2014, up from just $11 million in 2009 (eMarketer B2B Social Media Marketing Heats Up).

    Unfortunately, many of those efforts are entirely tactical, methodical and without a true understanding of the “social” aspect of social media marketing.  B2B marketers that are early in their social media marketing maturity level tend to focus on message distribution such as Tweeting or posting Facebook links mostly to their own content vs. engaging with customers on a human level. That one-way communication profile doesn’t engender discussions and sharing, so social traffic level increases tend to plateau pretty early.

    In order to grow and scale the return on social media marketing investments, B2B marketers need to think more about the “social” than the marketing. Here are a few thoughts on that:

    Decide What You Stand for Topically

    The social SEO benefits of being intentional about language that reflects your key business areas of focus as well as the conversations happening within your target community are essential. Topically fragmented blog and social networking content dilutes a company’s ability to “stand out” to customers amongst the sea of noise in social conversations as well as to search engines.

    Practically, that means a strategy that identifies goals, customer personas, content & editorial plans and search/social keyword glossaries.  A content marketing strategy is the plan that executes what your company and brand stand for as well as how it will communicate those key messages. A social SEO keyword or topic plan filters into all relevant web and social content creation. It can also flavor social network topic engagement and conversations. That means a guide for which blogs to comment on, which influentials to network with, word choices for Tweets, blog posts and tags.

    Do: Create and participate where your customers and influentials spend their time and with a content plan that supports your key topics of focus. Be useful and share social content that’s worth sharing (whether it’s your content or others’).

    Don’t: Overly self promote and publish social content that is not directly or indirectly in alignment with your key topics of focus. That doesn’t mean everything you create is keyword optimized. It means everything you create and promote is thoughtful about where it fits in your social & content marketing plan.

    The outcome and benefit is that your own content creation and promotion efforts are aligned to inspire discussion, sharing and links according to topics and keywords that are important to brand, business and marketing goals. An ideal manifestation is that your target audience sees your brand in a positive way everywhere they look for topics XYZ and 123 on social channels, when they search and even offline (inspired by online) word of mouth.

    Plan to Win

    If you enter a competition half-assed, guess what? No matter what your talent is, the chances of a win are pretty slim. Unfortunately a lot of B2B companies approach social media participation with an attitude of using the least amount of resources possible.  Oftentimes this means following structured best practices list from some self-professed social media guru. Checklist marketing works to make redundant tasks more efficient, but it’s no way to engage a community.

    For example, one of the most common “plan to be mediocre” mistakes I see with B2B marketers is predictable social profile creation and publishing focused solely on LinkedIn, Twitter and a blog without researching those channels.  Such a plan also involves a focus on promoting company content and superficial (at best) engagement with the community.

    Planning to win means having a plan for networking into influentials’ sphere of influence and knowing what to do once you get on their radar. It means creating social content that will inspire engagement and outcomes to further your business goals. It also means providing training within your organization to distribute and grow the role of social participation within your brand.

    Practically, this means forecasting resources (people, process and technology) for social media marketing as significant marketing channel, not just an experiment or a checked box on a list. It means an integrated plan to dominate your category through growing social influence & networking, content, search, word of mouth and media plus the resources to execute and measure.

    Do: Hypothesize, forecast and commit resources to test, develop processes and scale social media engagement within your business. What starts as social media marketing can turn into social business as the impact of social media engagement propagates from marketing to other departments and throughout the organization. Winning the social media game for B2B marketing doesn’t just mean increased sales, it means dominating your category.

    Don’t: Think that social media content promotion as part of a Search Engine Optimization program is the same thing as social media marketing or social business.  It is not.

    The outcome and benefit of planning to win in B2B social media is that you have enough resources to provide value to customers throughout the B2B buying and customer lifecycle, facilitating awareness, trust, confidence, word of mouth, sales and referrals. It also means developing a community in alignment with your company’s goals.

    Originally published at the Online Marketing Blog

  • Google: I Want To Love You, But…

    Google: I Want To Love You, But…

    I feel like every Friday I am spending time griping about Google in some way as it relates to the local search market. Well, it seems that way because I am actually doing that. The only reason I rant is because Google supplies fresh reasons all the time.

    I mean what I said in the headline. I want to love Google. They do so many things well and they help me with many of their services. I appreciate that. Where they are falling down though is in the SMB / local Internet marketing category because they still don’t get that small businesses are run by real people who don’t give a rip about algorithms and hate being treated like second class citizens.

    Just this week, Google put up a pretty new landing page for their Places service. The whole thing ticked me off, so over at Marketing Pilgrim I equated the move to putting lipstick on a pig. A day after I posted that, I thought maybe that was a little harsh. Why? Because Google Places is one of the best options currently for local businesses to be found, despite its many flaws.

    Then I got the March 2011 Places newsletter in my inbox. Oh goody! Woohoo! New news about Google Places. I was excited because I felt like I was going to learn something.

    Needless to say, this newsletter was so disappointing that I will just have to break it down for you to fully understand just how out of touch Google is. I have numbered the issues and explained them below. It’s somewhat lengthy but you’ll see why I get perturbed at the great Goog.

     

    Google Places Newsletter March 2011.jpg 

    1. This is the real reason that the newsletter went out. Google Places analytics stopped reporting back on February 18th and it wasn’t until enough people started to get upset that a Googler actually said in the Places help forum on March 3rd that they were aware of the problem and working on it. A full 2 weeks went by and the only thing that was being done was complaining by SMBs trying to get the sub-par analytics that are part of the Place Page experience.

    2. Google is in selling mode. They have two products to push to the five million or so claimed Place page owners, and this is the warning shot over the bow that they will be pushing the sales button harder than ever.

    3. Google Boost has great potential and when you use a line like, “Google Boost, now in more cities,” you expect new news. The old news is that Google Boost is in limited areas and the last update on those cities was in November of 2010. Well, when you hit the “Read more” link guess where you go? To the post from November of 2010! In Internet years that’s like five year old news. Don’t pitch it as if you have something new when you don’t Google! Geesh.

    4. Hotpot is also old news if you are paying attention to what is going on with Google’s recommendation engine, and its process to become more “social.” The link for that “news” takes you to a post from December of 2010. A little more recent but there have been updates in that service just in the past few days. At least mention them.

    5-7. These are all good solid tips but the first one is how to set up your Place page if Google doesn’t already have one for your business. Not for nothing, but the reason I am receiving this newsletter from Google is because I actually already HAVE my page set up! Oh and the way that the SERP is depicted in the post went the way of the condor back in October of 2010. The other two are good but why not address the issues that are occurring with current Place pages?

    Here’s the bottom line. If anyone (Stefan Weitz of Bing are you listening?) could simply get their products and messaging together and fill in the myriad blanks that Google has in this necessary yet greatly flawed offering they could clean Google’s clock in local marketing. That would lead to Google probably loosening its current death grip on mobile search and who knows what else more.

    SMBs and the professionals serving them (in this case mostly SEOs) deserve to have more real progress. Right now, with Google Places, you have something that many feel (myself included) could be incredibly important to the small businesses of the world—and the bigger ones too (those like large retailers with local stores in the four corners of the world).

    The trouble is that Google apparently has no concept of how the SMB mind works. Why would they since they only hire PhDs and engineers who probably wouldn’t know what it’s like to be a retail shop in Anytown, USA. That’s no excuse, though. Maybe they need to loosen the hiring restrictions a bit and get genuine people to work for them who can then interact with the SMB market and see that they need assistance. Maybe they need to stop thinking that algorithms solve people problems because, in the SMB world, people solve problems.

    At any rate I am wondering where Google will finally land on this. Hey, they have said it’s important because local is the future. They put Marissa Mayer on the job. What they haven’t done is their research. They need to come down from the ivory tower that is the Googleplex and mix with the commoners. Sure, they may get a little dirty or have to “buck up” to deal with the people who buy their products and click on their ads and make their enormous profits. If that’s the case, then so be it.

    In the meantime, I’m actually rooting for Bing. Someone needs to compete to get Google off its arrogant butt.

    How about it folks? Start the chant and uprising. Break out the virtual pitchforks and torches and scream “Bing & Compete!” “Bing & Compete!” “Bing & Compete”. I know I’m in. What about you?

    Originally published on Biznology

  • Apple In-App Subscriptions Not for SaaS Apps, According to Steve Jobs

    Apple In-App Subscriptions Not for SaaS Apps, According to Steve Jobs

    Apple’s subscription policy has been the subject of a great deal of controversy since it was introduced a week ago. It has been heavily in the spotlight this week, with app developer Readability having posted an open letter to Apple, 

    In the letter, Readability creator Rich Ziade wrote:

    We’re obviously disappointed by this decision, and surprised by the broad language. By including "functionality, or services," it’s clear that you intend to pursue any subscription-based apps, not merely those of services serving up content. Readability’s model is unique in that 70% of our service fees go directly to writers and publishers. If we implemented In App purchasing, your 30% cut drastically undermines a key premise of how Readability works. 
    Rich Ziade of Readability gives it to Apple
    Before we cool down and come to our senses, we might as well share how we’re feeling right now: we believe that your new policy smacks of greed. Subscription apps like ours represent a tiny sliver of app sales that represent a tiny sliver of your revenue. You’ve achieved much of your success in hardware sales by cultivating an incredibly impressive app ecosystem. Every iPad or iPhone TV ad puts the apps developed by companies like ours front and center. It was a healthy and mutually beneficial dynamic: apps like ours get exposure and you get to show the world how these apps make your hardware shine. That’s why we’re a bit baffled here. 

    To be clear, we believe you have every right to push forward such a policy. In our view, it’s your hardware and your channel and you can put forth any policy you like. But to impose this course on any web service or web application that delivers any value outside of iOS will only discourage smaller ventures like ours to invest in iOS apps for our services. As far as Readability is concerned, our response is fairly straight-forward: go the other way… towards the web. 

    Now MacRumors has published an email allegedly from Steve jobs, which was in response to an anonymous reader of that publication. The email simply said, "We created subscriptions for publishing apps, not SaaS apps."

    TechCrunch’s MG Siegler says in a post at ParisLemon that he’s heard of some SaaS apps that have already been rejected for not using Apple’s in-app subscriptions. 

    Upon announcement of the subscription service, Jobs simply said, "Our philosophy is simple — when Apple brings a new subscriber to the app, Apple earns a 30 percent share; when the publisher brings an existing or new subscriber to the app, the publisher keeps 100 percent and Apple earns nothing. All we require is that, if a publisher is making a subscription offer outside of the app, the same (or better) offer be made inside the app."

    Apple’s policy is reportedly being monitored by antitrust regulators.

  • Apple Subscription Service Being Monitored By Antitrust Regulators

    Apple Subscription Service Being Monitored By Antitrust Regulators

    Earlier this week, Apple introduced its Subscription service for the App Store. Immediately, it was met with waves of criticism (though it’s certainly had its share of defenders). It didn’t take long at all for whispers of antitrust to start going around. The Wall Street Journal started that off, though nothing had been made of the situation by regulators at the time. 

    Now, the publication is reporting that regulators are keeping an eye on it:

    A spokeswoman for the European Commission, the European Union’s executive arm, said Thursday that the commission was aware of the new subscription service and was "carefully monitoring the situation."

    The Justice Department and the FTC are both interested in examining whether Apple is running afoul of U.S. antitrust laws by funneling media companies’ customers into the payment system for its iTunes store—and taking a 30% cut, the people familiar with the situation said. The agencies both enforce federal antitrust laws and would have to decide which one of them would take the lead in the matter.

    WebProNews spoke with Pam Horan, President of the Online Publishers Association, which represents a slew of major content providers (including the Wall Street Journal Digital Network).  

    Pam Horan of the OPA Talks Apple and subscription model"Right now, one the most audible reactions I’m hearing from publishers is: what does this mean for the consumer? The concern is that Apple’s latest subscription policy limits one of the major needs that all publishers look to address – seamlessly offering their content on whatever platform the consumer wants to access it on," she told us. 

    "Based on Apple’s policy, specifically, publishers may no longer provide links in their apps (to a web site, for example) which allow the customer to purchase content or subscriptions outside of the app," she added. "Limiting the publisher to include links with offers or offering direct bundles through their own website, makes authenticating the consumer impossible. Apple’s one click access is great, but consumers have to realize that they are sacrificing portability." 

    "The second issue is that Apple’s doesn’t allow publishers access to any consumer information – from who is purchasing to what articles and tools that [they] are finding valuable based on their use," she said. "Consumer insights are paramount for publishers to be able to offer consumers the products they want. We would hope that Apple would take these issues into consideration to ensure that we are all serving their consumers’ best interest." 

    The Federal Trade Commission, the Justice Department, and Apple have all yet to comment on the matter. 

    Apple CEO Steve Jobs said upon announcement of the service, "Our philosophy is simple — when Apple brings a new subscriber to the app, Apple earns a 30 percent share; when the publisher brings an existing or new subscriber to the app, the publisher keeps 100 percent and Apple earns nothing," said Steve Jobs, Apple’s CEO. "All we require is that, if a publisher is making a subscription offer outside of the app, the same (or better) offer be made inside the app."

    Under Apple’s plan, publishers set the price and length of the subscription, users choose the length of the subscription and are charged based on how long they subscribe.

  • Thoughts on Apple Subscriptions and Google OnePass from President of the Online Publishers Association

    Thoughts on Apple Subscriptions and Google OnePass from President of the Online Publishers Association

    Over the past week, Apple announced its subscriptions plan for the App Store, following the model of "The Daily". Under the plan, publishers set the price and length of the subscription, users choose the length of the subscription and are charged based on how long they subscribe. Apple keeps 30% of the revenue. Google also announced a subscription-based service for publishers called OnePass. More on that here

    Pam Horan, President of the Online Publishers Association (OPA), shared some thoughts with us on both Apple’s and Google’s new subscription services. If you’re unfamiliar with the OPA, it’s a non-profit trade group representing content providers like ABCNews.com, About.com, BBC.com, Bloomberg.com, CBS Interactive, CNBC, CNN.com, Comcast Interactive Media, Condé Nast, ConsumerReports.org, Disney Interactive Media, ESPN.com, Forbes.com, FoxNews.com, Gannett Digital, Gawker Media, Harvard Business Publishing, The Huffington Post, Hearst Coproration, The New York Times, The Wall Street Journal Digital Network, and many more.  

    Regarding Apple’s, Horan says,  "Right now, one the most audible reactions I’m hearing from publishers is: what does this mean for the consumer? The concern is that Apple’s latest subscription policy limits one of the major needs that all publishers look to address – seamlessly offering their content on whatever platform the consumer wants to access it on." 

    Pam Horan of the OPA Talks Apple and Google subscription models"Based on Apple’s policy, specifically, publishers may no longer provide links in their apps (to a web site, for example) which allow the customer to purchase content or subscriptions outside of the app," she continues. "Limiting the publisher to include links with offers or offering direct bundles through their own website, makes authenticating the consumer impossible. Apple’s one click access is great, but consumers have to realize that they are sacrificing portability."

    "The second issue is that Apple’s doesn’t allow publishers access to any consumer information – from who is purchasing to what articles and tools that [they] are finding valuable based on their use," she adds. "Consumer insights are paramount for publishers to be able to offer consumers the products they want. We would hope that Apple would take these issues into consideration to ensure that we are all serving their consumers’ best interest."

    On Google’s new service, Horan says, "At first pass, the Google OnePass model may address several of the concerns that publishers have with the Apple subscription model unveiled earlier this week. Google is sharing the customer’s name, ZIP code and e-mail address (unless the customer opts out) which will help publishers gain the valuable consumer insight that is necessary to help them evolve their products."

    "Another difference between this and the Apple offering is the pricing structure – it appears more flexible as does the ability to purchase bundling solutions," she adds. "With OnePass, publishers can try different models, like subscriptions, so-called metered access and selling single articles. The service also lets publishers give free access to existing subscribers."

    Horan is not alone in her analysis. Google’s model seems to be getting a lot better feedback than Apple’s, though Apple’s model certainly has its supporters. Apple’s model has actually been tied to antitrust concerns, though nothing has been made of such concerns on the parts of either Apple or the Justice Department. 

  • Google Launches Own Subscription Service

    Google Launches Own Subscription Service

    Google has introduced a new subscription service aimed at allowing publishers to offer their content to people on a wide range of devices.

    The new service called Google One Pass allows publishers to control how and when they charge for content. Users who buy One Pass can access content on tablets, smartphones and websites using a single sign-in with an email and password.

     

     

    The move by Google puts it in direct competition with Apple’s subscription service announced yesterday.  With Google One Pass, Google will get 10 percent of revenues, compared to Apple’s 30 percent for its subscriptions.

    Google says it launched One Pass because it “cares a lot about helping high quality content thrive online and about the future of journalism.”

    Initial publishers participating in One Pass include German companies Axel Springer AG, Focus Online and Stern.de. Other publishers include Media General, NouvelObs, Popular Science, Prisa and Rust Communications.

    Google One Pass is currently available for publishers in Canada, France, Germany, Italy, Spain, the U.K. and the U.S.

     

  • Apple Subscriptions Raise Antitrust Questions

    Apple Subscriptions Raise Antitrust Questions

    This week, Apple launched a subscription service for the app store. It enables all publishers of content-based apps (including magazines, newspapers, video, music, etc.) to follow the model of the recently launched The Daily from New Corp. 

    According to a report from the Wall Street Journal, the service has raised concerns about antitrust, though neither Apple nor the Justice Department has commented on the matter. 

    "Our philosophy is simple—when Apple brings a new subscriber to the app, Apple earns a 30 percent share; when the publisher brings an existing or new subscriber to the app, the publisher keeps 100 percent and Apple earns nothing," said Apple CEO Steve Jobs upon the announcement. "All we require is that, if a publisher is making a subscription offer outside of the app, the same (or better) offer be made inside the app, so that customers can easily subscribe with one-click right in the app. We believe that this innovative subscription service will provide publishers with a brand new opportunity to expand digital access to their content onto the iPad, iPod touch and iPhone, delighting both new and existing subscribers."
    Steve Jobs talks Subscriptions on Apple App Store apps

     The WSJ reports

    Experts said that the first step in an antitrust analysis is to determine whether Apple is a dominant player in the market, which, in turn, requires an assessment of the relevant market at issue.

    Publishers, for example, might claim that Apple dominates the market for consumer tablet computers and that it has allegedly used that commanding position to restrict competition. Apple, in turn, might define the market to include all digital and print media, and counter that any publisher not happy with Apple’s terms is free to still reach its customers through many other print and digital outlets.

    It’s certainly worth noting that while iPad may have been dominating the tablet market since its launch of the iPad, it is now getting a great deal more competition from manufacturers using a variety of operating systems: Android, webOS, BlackBerry, and Windows.

  • Apple Introduces Subscription Service On The App Store

    Apple Introduces Subscription Service On The App Store

    Apple has introduced a new subscription service on its App Store for magazines, newspapers, video and music.

    This is the same subscription service that Apple recently launched with News Corp.’s “The Daily” app. Read the review here.

    Steve-Jobs-Apple Publishers set the price and length of the subscription (weekly, monthly, bi-monthly, quarterly, bi-yearly or yearly). Users choose the length of the subscription and are charged based on how long they subscribe.  Users can manage all of the subscriptions from their personal account page. Apple keeps 30 percent of the revenue from subscriptions, the same as it does for other in-app purchases.

    “Our philosophy is simple — when Apple brings a new subscriber to the app, Apple earns a 30 percent share; when the publisher brings an existing or new subscriber to the app, the publisher keeps 100 percent and Apple earns nothing,” said Steve Jobs, Apple’s CEO.

    “All we require is that, if a publisher is making a subscription offer outside of the app, the same (or better) offer be made inside the app.”

    People who buy a subscription through the App Store will have the option of providing personal information based on the publisher’s privacy policy instead of Apple’s.
     

  • Establishing A Sustainable Social Media Marketing Strategy

    Establishing A Sustainable Social Media Marketing Strategy

    For companies trying to make sense of social media and online marketing, it’s important to take a step back from all the “TwitFaceBlogTubeIn” mania for a second and look at the nature of how these things are going to work for the overall business.

    There are many questions that need answers:  ”Should we develop a strategy first before engaging?”,  ”Should we experiment and develop a strategy as we go?”, “Will it ever be OK to ask customers if they want to buy directly within social channels or will we always have to tiptoe around the subject?”

    Here are a few considerations to help answer those questions and establish the framework for a sustainable and successful social media marketing program.

    Social Media Strategy: “An ounce of prevention is worth a pond of cure”.  Having some idea of what measurable goals and business outcomes you’re after is essential for planning resources and forecasting outcomes. This is true with any kind of marketing and is certainly the case with social media.

    I polled a number of industry smarties on social media strategy vs. tactics and while there was some distance between the approach Guy Kawasaki preferred and that of people like Chris Brogan, the consensus was that developing an approach is essential for planning, implementation, accountability and measurement of success.

    The formation of a social media strategy is a ripe opportunity for creativity and certainly shouldn’t get in the way of getting started. Gaining consensus about social strategy within a corporation could easily create a bottleneck.  A strategy that calls for experimentation with iterative improvement in the context of overall goals, approach, tactics, audience and an effort to measure success is more likely to be implemented and gain support.

    Social Media Marketing Tactics: The best mix of tactics needs to tie into the plan for reaching business goals.  Whether it’s “Better engage with our customers” to “Filling the top of the sales funnel”, an understanding of audience preferences and behaviors will lead to the right tactical mix.

    A lot of companies take the path of least resistance and go for what I like to call, “The Social 5-Pack” of: Facebook, Twitter, Blogging, YouTube and LinkedIn without thinking through tactics. For example, one common question often I hear is, “Is a LinkedIn group a better use of time and resources or a Facebook Fan Page?”

    What the marketer might want to ask is, “Where do social networking vs. blogging vs. microcontent vs. media sharing fit in the context of our social media goals?”  Then do the research and implement a listening program to discover which social networks, media sharing sites or blogging communities the target audience is present and participating in. That homework will answer the question about Facebook vs. LinkedIn and any other social communities where customers spend time.

    Social Media Process: “Companies who start with implementation are at risk”, is a great quote from Jeremiah Owyang in his recent post, “A Pragmatic Approach to Social Business“. There he lists a checklist of 8 steps that form a process for approaching social media.  Jumping into tactics can send a company in a very unproductive direction. Working through a strategy, tactics and developing processes leads to efficiencies, scalability and social engagement that is true to the business goals.

    We’ve published a social media checklist that can serve as a prompt for companies to gather the information necessary to make smarter decisions about how their organizations can incorporate social media in their marketing and communications mix.

    Process with social media marketing is important for a variety of reasons ranging from quality assurance to accountability. How can an organization scale its social media efforts without some kind of processes in place? Redundant processes can often be automated by software. Processes also outlive internal social media subject matter experts who move on to other opportunities.

    From a personal process perspective, take a look at Tac Anderson’s daily routine as a social media strategist, which he calls a “workout”.  In addition to planned activities and tactics, there’s room for putting out fires or handing spontaneous situations. In the end, a routine or process helps keep social media marketing tactics on track over time.

    Social Commerce: Social Media that Leads to Sales: Question – What’s the ROI of Social Media?  Answer – What’s the ROI of having a phone system in your office?  That phone systems facilitates communications for a wide variety of reasons that are important to the functioning of the business from product/service inquiries to hiring new employees to customer service.

    Social media in a business sense, is technology that facilitates communications, sharing and connecting brands with customers.  For the most part, people buy from those they like and social media helps build, maintain and improve those relationships.

    So how does social media influence or result in sales?  A helpful post on BarnRaisers summarizes several studies that show exactly that. Click on the link to see the post (How Social Media Drives Sales Relationships).  I’ll also summarize them here:

    Facebook – “The top reasons people press the “Like” button on Facebook is to have a sales relationship with a brand – either to receive promotions & coupons (40%), get updates on upcoming sales (30%) and show their support for companies (39%).” – ExactTarget 2010.

    Twitter – “For over 40% of the time people are on Twitter, we spend it learning about products and services, listening to what others have to say and giving opinions.  That explains why over 20% of the time we’re on Twitter, we’re ready and willing to buy directly off Twitter.” – Edison Research 2010.

    Social Networks – “For every hour we spend on online, we spend the most amount of time on social networks, almost 15 minutes of every hour. Roughly half of the time (approx 6+ mins), we are seeking out products and services and looking to have a sales relationship with brands.” Nielsen 2010.

    As more brands include commercial offers in the social experience they provide for customers, those customers will become increasingly comfortable with the notion of social commerce. At the same time, more social features are being added to ecommerce websites. In the way that blogs and Twitter accounts are expected features of brand websites, so will social commerce functionality.

    Building a flexible strategy that considers business goals and the people to engage will help marketers identify the best mix of tactics for their social media marketing program. Developing processes from a corporate and an individual standpoint will help sustain, not stifle, social engagement activities in the long run.  Start by building community and relationships.  Listen, respond and create value. Monitor and analyze for opportunities to implement social commerce features, but don’t rush it.

    How have you incorporated social media into your business processes? What are you doing to create more sustainable social participation within your organization?

    Originally published on TopRankBlog.com

  • Meijer Launches Online Grocery Service

    Meijer Launches Online Grocery Service

    Retailer Meijer has introduced a new online grocery service called “MeijerDoorstepGrocer.com.”

    "This is a very important step for our e-commerce operations," said Rick Keyes, executive vice president of supply chain operations and e-commerce for Meijer.

     

    Meijerdoorstepgrocer

     

    "While we have provided bulk grocery and multi-pack products in the past, Meijer is now able to serve a broader audience with a greater number of selections. This new site will truly have something for everyone, including international customers."

    MeijerDoorstepGrocer.com features 5,000 items including baby supplies, pet food, cleaning supplies, laundry products, health food and other groceries.

    The new online grocery site is available to people in all 50 states. Shipping costs start at $7.95, and our based on the value of the individual order.  Most deliveries are received within two-to-four days of ordering, and there is no minimum order requirement for delivery.  International shipping is also available for an additional charge. For a limited time, Meijer is offering a 10% discount on orders exceeding $100
     

     

  • Will Local B2B Be the Next Web Trend?

    Will Local B2B Be the Next Web Trend?

    Most of you would probably agree that local is one of the biggest trends on the web these days, fueled by a variety of factors: increased mobile and smartphone usage, localized deals services (like Groupon), and of course search. Local is a major focus of Google right now, as evidenced by an increasing number of local results being returned for queries, as well as products like Google Places, Hotpot and Google Offers. 

    Much of this trend has been based upon B2C offerings, however, and where B2C trends occur, B2B trends tend to follow. It’s happened with email, social media, and will likely come around again full circle with local and even local email. 

    It’s all about the next Groupon or "the Groupon of…fill in the blank" these days, it seems. Google and Facebook, for example, have products on the way like Google Offers and Facebook’s Buy With Friends that could rival Groupon in the niche of localized deals and group buying. 

    Everywhere you look, you see Groupon clones or some niche variation on the concept. For instance, you’ve got:

    – "The Groupon for Good"
    – "The Groupon for Casual Games"
    – "The Groupon for Green Shoppers"
    – "The Groupon for Travel"
    – "The Groupon for Publishers and Bookstores"
    – "The Groupon for Cause Marketing"
    – "The Groupon for Moms"
    – Etc. 
    – Etc.
    – Etc.

    Groupon is about group buying, but even more so, it’s about localized content and email marketing. How do I know what Groupon offer is available in my area every day? I get an email from Groupon letting me know, and I know it’s personalized to me based on geography, which makes it much more likely to be something I’ll actually use, than if it were something available to all Groupon customers around the world. 

    Now apply that concept on a B2B (that’s business-to-business) level – perhaps an office supplies vendor, a business that cleans uniforms. In fact, you can apply it to B2C businesses as well, because the businesses have employees, and they’re all consumers. 

    B2B works for consumer-facing businesses too. A restaurant, for example, could offer a business a way to give their employees discounts on meals, or a golf club or gym could do the same with discounted memberships. 

    In fact, the concept works even for national brands (which could spend a lot of money with such a service) that have local locations. Much of the appeal of local is on the consumer side anyway. A consumer (or business on the receiving end) is likely to feel a deal is more personalized to them as long as the local angle is there (this is an area Groupon could improve upon itself, by the way).

    Email marketing works for B2B. It stands to reason that local email marketing, of the sort Groupon caters to, would work extremely well for small and local businesses. It also stands to reason that we’ll see more startups looking to fill this void in the Groupon-mania induced gold rush of 2011.  

    Expect to see more "The Groupon of…" verticals aimed at local businesses. Groupon calls itself the "savior for small business". There’s room for such a savior for local B2B business too, which isn’t the kind of business you normally see in your daily Groupon emails.

  • Google Adjusts AdWords Alcohol Policy

    Google Adjusts AdWords Alcohol Policy

    Google has made changes to its advertising policy on alcohol for AdWords. The company now allows ads to promote the sale of hard alcohol and liquor. 

    Over two years ago, Google revised its alcohol policy from not allowing alcohol ads to begin permitting beer, champagne, and wine ads. A couple months later the company revised its policy again to allow the promotion of hard liquors and liqueurs. Now Google has revised it once again. 

    Google Changes Alcohol policy"Since then, hard alcohol advertisers have been able to promote websites that offer information about their brand, their products, or drinks that can be made with their products," explains Dan Friedman of Google’s Inside AdWords crew. "Now, they can also promote websites that sell hard alcohol online, direct users to retailers where their products are sold, or feature sales promotions."

    "To comply with the policy, the ad and website must abide by certain advertising restrictions, including (but not limited to) not targeting minors, not implying that drinking alcohol provides certain advantages, and not showing inappropriate content," adds Friedman. "They are also subject to any further restrictions in the countries that they target."

    The exact criteria are:

    – do not target minors

    – do not include endorsements from athletes, cartoon characters, or any other icons/people appealing to minors

    – landing page must have an age gate and include statements about drinking responsibly

    – do not imply that drinking alcohol can improve sexual, social, or professional standings

    – do not imply that drinking alcohol is relaxing or therapeutic

    – do not indicate that drinking alcohol in excess is good

    – do not show people consuming alcohol while doing anything illegal, violent, or dangerous; or being inappropriate in other ways, such as acting in a degrading manner

    – do not contain sexual content

    Google says it made the changes simply to "help more advertisers use AdWords for the promotion of their products."

  • YouTube Crosses 1 Billion Subscriptions, Launches Tool for a Quicker 2nd Billion

    YouTube Crosses 1 Billion Subscriptions, Launches Tool for a Quicker 2nd Billion

    YouTube announced that its crossed a billion subscriptions. That’s subscriptions to YouTube channels. 

    "Early on (we’re talking ’06 here, people!), the yellow subscribe button made its debut so the latest videos from your favorite channels could make a beeline to your inbox/eager eyes," YouTube Product Marketing Manager Georges Haddad, said in a blog post yesterday. "Today, the button that’s been immortalized as a throw cushion hits an important landmark: it’s been clicked over one billion times."

    While it was MachinimaSports that got the billionth subscription (featured on YouTube’s homepage today), a number of channels have over a million subscribers. In fact there are 15 of them. These include: fred, nigahiga, kassemg, shanedawsonTV, shanedawsonTV2, smosh, universalmusicgroup,machinima, sxephil, mysteryguitarman, davedays, kevjumba, realannoyingorange, raywilliamjohnson, collegehumor, failblog.

    Machinima Sports on YouTube

    YouTube has also launched a new widget for video producers to embed on their sites and blogs that allows for one-click YouTube channel subscription. That should help the second billion come a lot faster. 

    When a user clicks the button, they don’t have to leave the content provider’s site to log into YouTube or to confirm their subscription. It all happens right in the widget. Content providers can get the source code for the widget here

    In other YouTube news, CEO Chad Hurley announced that he is stepping down from his post, and will assume an advisory role with YouTube. As Doug Caverly points out, he was the last of YouTube’s co-founders to have close ties to the company.