WebProNews

Category: Retail & eCommerce

eCommerce, Online Retail & Retail News

  • Microsoft Opening Five More Retail Stores By Summer

    Microsoft Opening Five More Retail Stores By Summer

    Finding certain Windows devices at traditional retail outlets can be a bit of pain sometimes. Stores like Best Buy or Staples usually only carry one device without a lot of options. Microsoft rectified this problem by opening retail locations across the nation, and is now working on expanding that presence to even more cities.

    Microsoft announced today that it intends to open five more retail stores by summer. The following cities will play host to these new retail locations:

  • Natick Mall, Natick, Massachusetts
  • Ala Moana Center, Honolulu, Hawaii
  • Pioneer Place, Portland, Oregon
  • The Somerset Collection, Troy, Michigan
  • Woodfield Mall, Schaumburg, Illinois
  • These five stores join the six stores that were announced late last year. On top of that, there are already over 50 existing retail stores and a few smaller specialty stores that have sprung up over the past few years.

    Microsoft seems to be expanding its retail presence in line with its expansion as a hardware manufacturer. The Surface Pro tablet/ultrabook hybrid will be launching on February 9. Sure, it will be available at other retail locations like Best Buy and Staples, but the best selection of accessories and other items will only be available at Microsoft retail stores.

    Unfortunately, Microsoft still has not expanded its retail presence past North American borders. It did finally open its first few Canadian stores in 2012, but it hasn’t expanded around the world like Apple has. We might finally see some international expansion in 2013, however, as Microsoft moves to produce more of its own hardware, like the oft rumored Microsoft-built Windows Phone.

  • Google May Soon Get Better For B2B Sales

    Google May Soon Get Better For B2B Sales

    Google may soon become a better tool for businesses who sell products for other businesses. Google has a new product in beta called Google Shopping For Suppliers, which is essentially a B2B version of Google Shopping.

    Do you think the Google Shopping model will work for B2B? Let us know what you think.

    A Google spokesperson tells WebProNews, “Google Shopping for Suppliers is a beta that helps users searching for B2B products to quickly find what they’re looking for, evaluate options and connect with suppliers to make their purchases.”

    Google has made no formal announcements about the product, but the company tells us the beta launched about two weeks ago, and is U.S. only (for now). It requires listings to be in US dollars by default (though a few European sites have already picked up on the launch), and adheres to the same policies as Google Shopping, but with a handful of exceptions.

    For example, most Pricing and Payments policies for Google Shopping don’t apply, because, as Google notes in a help center article, suppliers and buyers frequently negotiate their price based on item quantity. The same goes for shipping policies.

    “Given that tax requirements vary by buyer’s country and buyers may come from any location, tax practices are not governed by Google policy,” Google also notes. “Suppliers and buyers are expected to abide by local law.”

    Additionally, Google doesn’t require suppliers to post return/refund policies on their sites, which is a departure from Google Shopping’s terms, though it does maintain a requirement that suppliers “conspicuously” post terms for returns/refunds in their Google Shopping for Suppliers listings.

    Finally, Google Shopping For Suppliers doesn’t rely on Google Merchant Center technology.

    The full policies for Google Shopping For Suppliers can be found here.

    So far, the product only returns results for electrical and electronic products, but Google says to check back soon for more product types. It’s easy to imagine a large pool of B2B products populating the results in time.

    It looks like all the merchants that are listed come with the “Google Verified Supplier” label. Google does say that if you become a Google Verified Supplier you can have your products appear higher in the Sponsored results section on Google and on www.google.com/shopping/suppliers. “More product visibility leads to more sales,” the company says.

    Google Suppliers

    Other benefits Google says come with being a verified supplier include:

    • Results from Verified Suppliers show an eye-catching badge that highlights the supplier’s verified status to potential buyers.
    • Products from Verified Suppliers show first in the listings, before those from unverified suppliers, so your products will noticed by interested buyers.
    • As a Verified Supplier, you’ll have a public company profile to add key information to, such as certifications and locations.
    • You’ll be able to add information to your listings that’s critical for the buyer’s purchase decision, such as photos, attributes, customization availability, and lead time.
    • Potential buyers can contact you easily through a form available on all your Verified Supplier product and company profile pages.

    There is an annual verification fee of US$1,000.

    Andrew Davis makes a few additional observations:

    – It looks like Google has not made this a CPC engine yet and after you submit your verification fee you should be able to sell your products in bulk.

    – It looks like the data feed requirements are very different than that for Google Shopping. Make sure you take a close look at them. Namely Price, Shipping, Tax, and Returns and Refunds policies have changed.

    Considering how well Google Shopping has been doing for Google, this could turn out to be an important product for the company in capturing B2B ad dollars.

    Google Product Listing Ads, upon which Google Shopping is based, have been proving way more effective than text ads. Multiple reports have come out recently showing this.

    According to recent Kenshoo findings, “eye-catching” PLAs draw about one and a half times the clickthrough rate of regular text ads, and convert 23% better, resulting in a 31% higher return on advertising spending (ROAS).

    A report from Adobe found that Google increased its marketshare of retail spend by 0.6% in a year to 86.5%, and that almost all its growth came from PLAs. In Q4, PLAs accounted for 10.7% of overall spend, according to the company, indicating that Google’s PLA program is only a little smaller than the Yahoo Bing network, which is 13.8% of total retail ad spend, the company said.

    Just this week, Wired ran a report looking at data from Marin Software finding that advertisers managing $4 billion annually in ad campaigns spent 600% more on Google PLAs after Google’s transition to Google Shopping in October, and that the PLAs were generating 210% higher clickthrough rates than the text ads from the previous year.

    Google PLAs - Marin Software

    Bing has noticed how well product listing ads have been doing for Google, and will soon be launching some of its own.

    Have you had luck with Google Shopping? Do you think Google Shopping For Suppliers has potential to be a game-changer in B2B? Share your thoughts here.

    [Thanks to Andrew Davis for the tip]

  • YouTube May Soon Launch Paid Channel Subscriptions [REPORT]

    YouTube May Soon Launch Paid Channel Subscriptions [REPORT]

    Over a year ago, YouTube started a big push toward making the site more channel-centric. Not only did they facilitate the launch of a bunch of new original content channels across all types of categories (sports, automotive, comedy, etc.), but they also changed up the way the site looks to encourage users to subscribe to channels.

    In all, Google invested over $100 million into new original channels. Recent reports have suggested that Google is investing even more into original YouTube content.

    Now, it looks like Google is looking to offer another incentive for content creators to produce for YouTube, as well as another reason for advertisers to flock.

    AdAge is reporting that YouTube is gearing up to launch paid channel subscriptions. They quote multiple sources familiar with the plans who say that the paid subscriptions could debut as early as Q2 of this year.

    It’s unknown exactly which channels would launch as part of this new model, but the sources said that users would be asked to pay between $1 and $5 a month to gain access to the paid channels.

    According to AdAge, “YouTube is also considering charging for content libraries and access to live events, a la pay-per-view, as well as self-help or financial advice shows.”

    This is not the first time we’ve heard talk of new paid channel subscriptions. Back in June of last year, YouTube CEO Salr Kamangar talked paid subscriptions at the Reuters Media and Tech Summit. The main focus was on certain cable channels who could find more success on YouTube with a subscription, but he also discussed other content creators on YouTube being able to charge for their content.

    The report indicates that any paid subscription model would most likely be small (25 or less channels) at first.

    The big question is whether or not YouTube users think there’s anything on YouTube worth paying for – and if not, who can create that?

  • Should Internet Data Be Taxed?

    French President François Hollande commissioned a report that was presented last Friday, which describes a new Internet tax that would attempt to collect revenue from Internet companies based on the amount of users whose data they track and monetize.

    Should Internet data be taxed anywhere? Let us know what you think.

    Eric Pfanner at The New York Times explains:

    The report published Friday said a tax on data collection was justified on grounds that users of services like Google and Facebook are, in effect, working for these companies without pay by providing the personal information that lets them sell advertising.

    The report says tax rates would be based on the number of users an Internet firm tracked, to be verified by outside auditors. The authors did not recommend tax rates or estimate how much money such a levy could raise.

    Obviously the idea has been controversial, and has drawn a great deal of criticism. For example, Nicholas Carlson at Business Insider says the “French view of the Internet will make you want to pull your hair out,” adding, “Users are not, ‘in effect’ or otherwise, ‘working for these companies without pay by providing the personal information that lets them sell advertising. They are using products for free! NO ONE IS MAKING THEM USE FACEBOOK OR GOOGLE, SHEESH.”

    Google is reportedly reviewing the report. Perhaps we’ll see a blog post about it from Google in the future.

    France has been looking at Google’s tax practices for a couple years now, as the French government has accused the company (and others) of playing the tax system by placing their European operations in places like Ireland or Luxembourg, where tax rates are lower.

    On Thursday, French Industry Minister Arnaud Montebourg said France has decided to go after all big Internet firms “curbing legal tax avoidance,” as Reuters puts it, to collect payment of back taxes. Reporter Brian Love writes:

    The government had decided, Montebourg said on France 2 television, “to launch tax retrieval procedures covering all of the Internet giants”.

    He did not elaborate and it was not clear whether the comment, made in a wide-ranging interview about French industry, referred specifically to existing tax investigations of the Internet search engine and retail giants Google (GOOG) and Amazon (AMZN), or was suggesting a broader campaign.

    Amazon received a $252 million back tax bill from the French government in November.

    Meanwhile, talks between Google and publishers in France over payments for links are at a stand-still, according to ZDNet, which cites French newspaper Le Monde. We reported on this situation last fall, when Google prepared a note about a link tax proposal by French lawmakers (backed by the publishers).

    Google’s Director of Public Policy in France, Oliver Esper, said at the time, “The web has led to an explosion of content creation, by both professional and citizen journalists. So it’s not a secret that we think a law like the one proposed in France and Germany would be very damaging to the internet. We have said so publicly for three years.”

    He later added, “We have always been and remain committed to collaborate with French Publishers associations as they experiment and develop sustainable economic models on the Internet.”

    Google executive chairman Eric Schmidt met with Hollande back in the fall to discuss the proposal, and the parties involved were supposed to resolve their issues by the end of the year (at least as far as the president was concerned), but so far, it sounds like little has been resolved.

    As far as Internet taxes go, while French regulators’ plans may be designed to go after big companies like Google, where are the lines drawn? Will smaller players be affected as well? The very nature of the Internet is global, and that includes France.

    Is this a good idea on France’s part? Let us know what you think.

  • T-Mobile Announces New Mobile B2B Solutions

    T-Mobile Announces New Mobile B2B Solutions

    T-mobile announced today that it intends to ease further into business-to-business (B2B) services with some new service offerings.

    T-Mobile Office Connect is the mobile carrier’s communications solution for businesses. It will integrate T-Mobile’s 4G network to enable “desk phone features on mobile devices. The carrier claims that employees will then only need one number and voicemail box to manage all of their business contacts, and that desk phone to mobile transfers will be smooth. The service will also allow customers to route international calls through “the least expensive option” and bills long-distance calls at business rates.

    T-Mobile is pricing Office Connect at $9.95 per month per line, which includes hardware, software licenses, and installation costs.

    “Today, mobile devices are critical extensions of an organization’s business infrastructure,” said Frank Sickinger, T-Mobile’s SVP of B2B. “Therefore, making and protecting strategic mobile investments are more pivotal than ever before. Our new unified communications and equipment financing solutions demonstrate T-Mobile’s commitment, as the ‘Un-Carrier’, to challenge the status quo for our B2B customers.”

    T-Mobile also announced its Mobile Device Payment Solution (MDPS), a service designed to allow business to finance the cost of devices over time. The carrier claims the service has “competitive rates” and can be offered at no interest with the proper credit approval. Qualified Corporate Liable (CL) businesses will be able to reserve capital and finance upfront costs through third-party lender CFS.

  • Apple Posts Record Revenue And Profit Yet Again, But Misses Expectations

    Apple Posts Record Revenue And Profit Yet Again, But Misses Expectations

    Apple just released its earnings report, breaking its own records yet again. The company posted record revenue of $54.5 billion and record quarterly net profit of $13.1 billion. These are up from revenue of $46.3 billion and net profit of $13.1 billion in the year-ago quarter.

    The company sold 47.8 Million iPhones and 22.9 Million iPads during the quarter, up from 37 million and 15.4 million respectively in the year-ago quarter. Mac sales were down year-over-year at 4.1 million from 5.2 million. iPod sales were down to 12.7 million from 15.4 million.

    CEO Tim Cook said, “We’re thrilled with record revenue of over $54 billion and sales of over 75 million iOS devices in a single quarter. We’re very confident in our product pipeline as we continue to focus on innovation and making the best products in the world.”

    Apple also declared a cash dividend of $2.65 per share of the company’s common stock, payable on February 14 to shareholders of record as of the close of business on February 11.

    Despite Apple’s record revenues and profits, the company still missed analyst’s expectations. Business Insider has a good comparison by the numbers of by how much for each category.

    Tim Cook praised the company’s “extraordinary quarter” during the earnings call, saying, “No technology company has ever reported these kinds of results.”

    Here’s the release in its entirety:

    CUPERTINO, Calif.–(BUSINESS WIRE)–Apple® today announced financial results for its 13-week fiscal 2013 first quarter ended December 29, 2012. The Company posted record quarterly revenue of $54.5 billion and record quarterly net profit of $13.1 billion, or $13.81 per diluted share. These results compare to revenue of $46.3 billion and net profit of $13.1 billion, or $13.87 per diluted share, in the 14-week year-ago quarter. Gross margin was 38.6 percent compared to 44.7 percent in the year-ago quarter. International sales accounted for 61 percent of the quarter’s revenue.

    “We’re very confident in our product pipeline as we continue to focus on innovation and making the best products in the world.”

    Average weekly revenue was $4.2 billion in the quarter compared to $3.3 billion in the year-ago quarter.

    The Company sold a record 47.8 million iPhones in the quarter, compared to 37 million in the year-ago quarter. Apple also sold a record 22.9 million iPads during the quarter, compared to 15.4 million in the year-ago quarter. The Company sold 4.1 million Macs, compared to 5.2 million in the year-ago quarter. Apple sold 12.7 million iPods in the quarter, compared to 15.4 million in the year-ago quarter.

    Apple’s Board of Directors has declared a cash dividend of $2.65 per share of the Company’s common stock. The dividend is payable on February 14, 2013, to shareholders of record as of the close of business on February 11, 2013.

    “We’re thrilled with record revenue of over $54 billion and sales of over 75 million iOS devices in a single quarter,” said Tim Cook, Apple’s CEO. “We’re very confident in our product pipeline as we continue to focus on innovation and making the best products in the world.”

    “We’re pleased to have generated over $23 billion in cash flow from operations during the quarter,” said Peter Oppenheimer, Apple’s CFO. “We established new all-time quarterly records for iPhone and iPad sales, significantly broadened our ecosystem, and generated Apple’s highest quarterly revenue ever.”

    Apple is providing the following guidance for its fiscal 2013 second quarter:

    • revenue between $41 billion and $43 billion

    • gross margin between 37.5 percent and 38.5 percent

    • operating expenses between $3.8 billion and $3.9 billion

    • other income/(expense) of $350 million

    • tax rate of 26%

    Apple will provide live streaming of its Q1 2013 financial results conference call beginning at 2:00 p.m. PST on January 23, 2013 atwww.apple.com/quicktime/qtv/earningsq113. This webcast will also be available for replay for approximately two weeks thereafter.

    This press release contains forward-looking statements including without limitation those about the Company’s estimated revenue, gross margin, operating expenses, other income/(expense), and tax rate. These statements involve risks and uncertainties, and actual results may differ. Risks and uncertainties include without limitation the effect of competitive and economic factors, and the Company’s reaction to those factors, on consumer and business buying decisions with respect to the Company’s products; continued competitive pressures in the marketplace; the ability of the Company to deliver to the marketplace and stimulate customer demand for new programs, products, and technological innovations on a timely basis; the effect that product introductions and transitions, changes in product pricing or mix, and/or increases in component costs could have on the Company’s gross margin; the inventory risk associated with the Company’s need to order or commit to order product components in advance of customer orders; the continued availability on acceptable terms, or at all, of certain components and services essential to the Company’s business currently obtained by the Company from sole or limited sources; the effect that the Company’s dependency on manufacturing and logistics services provided by third parties may have on the quality, quantity or cost of products manufactured or services rendered; risks associated with the Company’s international operations; the Company’s reliance on third-party intellectual property and digital content; the potential impact of a finding that the Company has infringed on the intellectual property rights of others; the Company’s dependency on the performance of distributors, carriers and other resellers of the Company’s products; the effect that product and service quality problems could have on the Company’s sales and operating profits; the continued service and availability of key executives and employees; war, terrorism, public health issues, natural disasters, and other circumstances that could disrupt supply, delivery, or demand of products; and unfavorable results of other legal proceedings. More information on potential factors that could affect the Company’s financial results is included from time to time in the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of the Company’s public reports filed with the SEC, including the Company’s Form 10-K for the fiscal year ended September 29, 2012, and its Form 10-Q for the quarter ended December 29, 2012 to be filed with the SEC. The Company assumes no obligation to update any forward-looking statements or information, which speak as of their respective dates.

    Apple designs Macs, the best personal computers in the world, along with OS X, iLife, iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store, and is defining the future of mobile media and computing devices with iPad.

    NOTE TO EDITORS: For additional information visit Apple’s PR website (www.apple.com/pr), or call Apple’s Media Helpline at (408) 974-2042.

    © 2013 Apple Inc. All rights reserved. Apple, the Apple logo, Mac, Mac OS and Macintosh are trademarks of Apple. Other company and product names may be trademarks of their respective owners.

    Apple Inc.

    UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

    (In millions, except number of shares which are reflected in thousands and per share amounts)

    Three Months Ended
    December 29,
    2012
    December 31,
    2011
    Net sales $ 54,512 $ 46,333
    Cost of sales (1) 33,452 25,630
     
    Gross margin 21,060 20,703
    Operating expenses:
    Research and development (1) 1,010 758
    Selling, general and administrative (1) 2,840 2,605
    Total operating expenses 3,850 3,363
    Operating income 17,210 17,340
    Other income/(expense), net 462 137
    Income before provision for income taxes 17,672 17,477
    Provision for income taxes 4,594 4,413
    Net income $ 13,078 $ 13,064
    Earnings per share:
    Basic $ 13.93 $ 14.03
    Diluted $ 13.81 $ 13.87
    Shares used in computing earnings per share:
    Basic 938,916 931,041
    Diluted 947,217 941,572
    Cash dividends declared per common share $ 2.65 $ 0
    (1) Includes share-based compensation expense as follows:
    Cost of sales $ 85 $ 63
    Research and development $ 224 $ 160
    Selling, general and administrative $ 236 $ 197
    Apple Inc.

    UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS

    (In millions, except number of shares which are reflected in thousands)

    December 29,
    2012
    September 29,
    2012
    ASSETS:
    Current assets:
    Cash and cash equivalents $ 16,154 $ 10,746
    Short-term marketable securities 23,666 18,383
    Accounts receivable, less allowances of $119 and $98, respectively 11,598 10,930
    Inventories 1,455 791
    Deferred tax assets 2,895 2,583
    Vendor non-trade receivables 9,936 7,762
    Other current assets 6,644 6,458
    Total current assets 72,348 57,653
    Long-term marketable securities 97,292 92,122
    Property, plant and equipment, net 15,422 15,452
    Goodwill 1,381 1,135
    Acquired intangible assets, net 4,462 4,224
    Other assets 5,183 5,478
    Total assets $ 196,088 $ 176,064
    LIABILITIES AND SHAREHOLDERS’ EQUITY:
    Current liabilities:
    Accounts payable $ 26,398 $ 21,175
    Accrued expenses 13,207 11,414
    Deferred revenue 7,274 5,953
    Total current liabilities 46,879 38,542
    Deferred revenue – non-current 2,938 2,648
    Other non-current liabilities 18,925 16,664
    Total liabilities 68,742 57,854
    Commitments and contingencies
    Shareholders’ equity:
    Common stock, no par value; 1,800,000 shares authorized; 938,973 and 939,208 shares issued and outstanding, respectively 17,167 16,422
    Retained earnings 109,567 101,289
    Accumulated other comprehensive income 612 499
    Total shareholders’ equity 127,346 118,210
    Total liabilities and shareholders’ equity $ 196,088 $ 176,064
    Apple Inc.

    UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

    (In millions)

    Three Months Ended
    December 29,
    2012
    December 31,
    2011
    Cash and cash equivalents, beginning of the period $ 10,746 $ 9,815
    Operating activities:
    Net income 13,078 13,064
    Adjustments to reconcile net income to cash generated by operating activities:
    Depreciation and amortization 1,588 721
    Share-based compensation expense 545 420
    Deferred income tax expense 1,179 1,456
    Changes in operating assets and liabilities:
    Accounts receivable, net (668) (3,561)
    Inventories (664) (460)
    Vendor non-trade receivables (2,174) (1,206)
    Other current and non-current assets 413 (962)
    Accounts payable 6,145 4,314
    Deferred revenue 1,611 1,296
    Other current and non-current liabilities 2,373 2,472
    Cash generated by operating activities 23,426 17,554
    Investing activities:
    Purchases of marketable securities (37,192) (40,175)
    Proceeds from maturities of marketable securities 3,460 3,038
    Proceeds from sales of marketable securities 23,002 21,472
    Payments made in connection with business acquisitions, net (284) 0
    Payments for acquisition of property, plant and equipment (2,317) (1,321)
    Payments for acquisition of intangible assets (138) (108)
    Other (52) (34)
    Cash used in investing activities (13,521) (17,128)
    Financing activities:
    Proceeds from issuance of common stock 76 91
    Excess tax benefits from equity awards 404 333
    Dividends and dividend equivalent rights paid (2,493) 0
    Repurchase of common stock (1,950) 0
    Taxes paid related to net share settlement of equity awards (534) (355)
    Cash (used in)/generated by financing activities (4,497) 69
    Increase in cash and cash equivalents 5,408 495
    Cash and cash equivalents, end of the period $ 16,154 $ 10,310
    Supplemental cash flow disclosure:
    Cash paid for income taxes, net $ 1,890 $ 1,474
    Apple Inc.
    Q1 2013 Unaudited Summary Data
    (Units in thousands, Revenue in millions)
    Q1’13 (a) Q4’12 (a) Q1’12 (a) Sequential Change Year/Year Change
    Operating Segments Revenue Revenue Revenue Revenue Revenue
    Americas $ 20,341 $ 13,810 $ 17,714 47% 15%
    Europe 12,464 8,023 11,256 55% 11%
    Greater China (b) 6,830 5,427 4,080 26% 67%
    Japan 4,443 2,367 3,550 88% 25%
    Rest of Asia Pacific 3,993 2,110 3,617 89% 10%
    Retail 6,441 4,229 6,116 52% 5%
    Total Apple $ 54,512 $ 35,966 $ 46,333 52% 18%
    Q1’13 (a) Q4’12 (a) Q1’12 (a) Sequential Change Year/Year Change
    Product Summary Units Revenue Units Revenue Units Revenue Units Revenue Units Revenue
    iPhone (c) 47,789 $ 30,660 26,910 $ 16,645 37,044 $ 23,950 78% 84% 29% 28%
    iPad (c) 22,860 10,674 14,036 7,133 15,434 8,769 63% 50% 48% 22%
    Mac (c) 4,061 5,519 4,923 6,617 5,198 6,598 – 18% – 17% – 22% – 16%
    iPod (c) 12,679 2,143 5,344 820 15,397 2,528 137% 161% – 18% – 15%
    iTunes/Software/Services (d) 3,687 3,496 3,020 5% 22%
    Accessories (e) 1,829 1,255 1,468 46% 25%
    Total Apple $ 54,512 $ 35,966 $ 46,333 52% 18%
    (a) Q1’13 and Q4’12 spanned 13 weeks whereas Q1’12 included a 14th week.
    (b) Greater China includes China, Hong Kong and Taiwan.
    (c) Includes deferrals and amortization of related non-software services and software upgrade rights.
    (d) Includes revenue from sales on the iTunes Store, the App Store, the Mac App Store, and the iBookstore, and revenue from sales of AppleCare, licensing and other services.
    (e) Includes sales of hardware peripherals and Apple-branded and third-party accessories for iPhone, iPad, Mac and iPod.

  • Blockbuster U.K. to Close 160 Stores, More Closings Possible

    Last week Blockbuster U.K. announced that it would be entering administration and begin looking for a buyer for its 528 stores across the U.K. Today, the real process of closing up shop has started and store closings have been announced.

    Deloitte, the firm administering Blockbuster, has announced that 160 Blockbuster stores in the U.K. will be closing. The possibility of more store closing announcements in the near future was not ruled out.

    “Having reviewed the portfolio with management, the store closure plan is an inevitable consequence of having to restructure the Company to a profitable core which is capable of being sold,” said Lee Manning joint administrator of Blockbuster U.K at Deloitte. “We would like to thank the company’s employees for their support and professionalism during this difficult time. We are also grateful to the customers for their continued support.”

    The closings mean around 1,000 Blockbuster employees will soon be out of work or shuffled to other stores. The stores won’t close immediately, however, and a hotline has been put in place to help employees find other work.

    In the meantime, the closing stores will remain open for business. Customers will get to enjoy “closing down promotions” as the stores close.

    Competition from online retailers and the rise of streaming digital media are causing increasing difficulties for physical retailers. British retailers HMV and Game Group have also entered administration within the past year.

  • HMV Closing?  Electronics Retailer Enters Administration

    HMV Closing? Electronics Retailer Enters Administration

    HMV, the British entertainment retailer, has announced that its discussions with creditors have come to an end and the company will enter administration. Trading of HMV stock has been suspended on the London Stock Exchange. Deloitte partners Nick, Edwards, Neville Kahn, and Rob Harding have been name-dropped as posible administrators of the company and some of its subsidiaries.

    HMV has released an official statement regarding the key events:

    On 13 December 2012, the Company announced that as a result of current market trading conditions, the Company faced material uncertainties and that it was probable that the Group would not comply with its banking covenants at the end of January 2013. The Company also stated that it was in discussions with its banks.

    Since that date, the Company has continued the discussions with its banks and other key stakeholders to remedy the imminent covenant breach. However, the Board regrets to announce that it has been unable to reach a position where it feels able to continue to trade outside of insolvency protection, and in the circumstances therefore intends to file notice to appoint administrators to the Company and certain of its subsidiaries with immediate effect.

    The Directors of the Company understand that it is the intention of the administrators, once appointed, to continue to trade whilst they seek a purchaser for the business.

    It is proposed that Nick Edwards, Neville Kahn and Rob Harding, partners of Deloitte LLP, will be appointed as the administrators of the Company and certain of its subsidiaries.

    The Company’s ordinary shares will be suspended from trading on the London Stock Exchange with immediate effect.

    The situation is similar to that faced by Game Group in March of last year. Game entered administration and closed hundreds of stores throughout the U.K.

    Physical retailers of electronics goods, such as Best Buy, have been seeing declining sales in the face of the growing internet retailers and streaming video services. There are also rumors that entertainment companies will be increasing the pressure on the market for used physical media using digital rights management (DRM) and other tactics.

  • Cordcutting on the Rise? Cable Subscriptions Projected to Shrink Over the Next Few Years

    Cordcutting on the Rise? Cable Subscriptions Projected to Shrink Over the Next Few Years

    As television and film streaming options continue to expand, people are finding it easier to get the content they want without paying for cable or premium services like HBO. The movement to ditch cable and move to online-only media sources has the catchy little name of “cordcutting.”

    Recent data from research firm TDG (by way of Paid Content) suggest that cordcutting is becoming more popular, as cable subscriptions are set to decline over the next few years.

    But don’t think that it signals the end for payTV. Subscriptions aren’t set to fall off that dramatically. However, it does suggest that the golden age of payTV may be behind us.

    The data from TDG shows that 2012 saw a total of 100.8 million U.S. payTV households. That was down roughly 100,000 from 2011, which registered 100.9 million.

    They project that subscriptions will fall to 99.3 million in 2013, and keep falling from there.

    As you can see, it’s not a massive plunge. They predict that by 2017, cable paid subscriptions will total 94.6 million U.S. households, about 6% less than what we see today. But TDG says that 2011 was the peak, and that the drop off has “long-term tectonic implications.”

    That’s because online streaming options will only continue to improve over the next decade and beyond. As of right now, some popular content is monopolized by cable channels – think live sporting events and premium content from networks like HBO and Showtime. And customers are forced to buy big cable packages, even if they only want to watch a few channels. But even a company like HBO, who has kept themselves tucked under the wing of cable (quite stubbornly, we might add) has launched their HBO streaming service as a standalone product in Scandinavia.

    Do you think the tide is turning? Have you cut the cord?

  • Google Launches Zavers Coupon Offering For Retailers

    Google Launches Zavers Coupon Offering For Retailers

    Google announced a real-time new digital coupon offering today called Zavers by Google, which the company says enables retailers and manufacturers to reward loyal customers with relevant coupons.

    Retailers can use the product to extend their existing incentive programs.

    “Unlike traditional media, Zavers’ real-time data gives manufacturers new ways to measure coupon redemptions and analyze consumer preferences so they can manage distribution, tailor campaigns, and optimize budgets for maximum ROI,” says Google Commerce Director of Emerging Platforms, Spencer Spinnell. “Zavers also offers access to an extensive network of manufacturer coupons, opening up new retail revenue streams.

    “With Zavers, shoppers find manufacturer discounts on their favorite retailer websites, and save the digital coupons to their accounts,” he explains. “Then they simply shop for those products and check out as usual. Redemption occurs in real time, with savings automatically deducted at checkout when shoppers provide their rewards cards or phone numbers—no scanning or sorting necessary. Manufacturers only pay when a product is moved off the shelf.”

    The coupons are applied to purchases without the need to show and scan paper or digital goods. Customers using Google Wallet can redeem coupons instantly by tapping their phones at the checkout.

    Google has New York grocer D’Agostino on as a partner, as well as A&P, Bi-Lo, The Food Emporium, Harris Teeter, PathMark, Price Chopper, SuperFresh and Waldbums. The company says it will be announcing new partnerships with major retailers in the coming months.

  • CES 2013: Polaroid Announces 10 and 7-inch Tablets

    Camera film businesses were devastated in the wake of the digital camera revolution, and standalone, non-professional digital cameras are taking a beating now that cameras are part of nearly every “smart” device on the market. So, camera companies will have to reinvent themselves to stay relevant. Sure, falling back on patent portfolio lawsuits is a decent short-term solution, but only if a company is buying its time to enter new markets.

    This week at the Consumer Electronics Show (CES), Polaroid announced it will soon be entering the tablet market. Sometime in spring 2013 Polaroid will release two different tablets, a 7-inch and a 10-inch. What’s more, the company isn’t shying away from comparisons with the iPad Mini or the Galaxy Note 10.1.

    The 7-inch tablet, called the M7, has a 7″ screen, a dual core processor, and a 2 MP front camera. Though the screen is slightly smaller than the iPad mini’s it’s resolution is slightly higher at 1280 x 800. It doesn’t come with 4G LTE, and it only comes with 8 GB of internal storage, but it does have an expandable storage option, presumably with an SD card slot. The tablet is comparable to Amazon’s Kindle Fire HD, but at has a far lower price of $129. That’s less than half the price of a iPad Mini.

    The 10-inch tablet, the M10, has a 10.1″ screen with a 1280 x 800 resolution. It also has a quad-core processor, and HDMI out, and 16 GB of internal storage. The cameras on the back of the M10 is 5 MP, and the front one is 2 MP. It will retail for $229.

    Both the M7 and the M10 will come running Android 4.1 Jelly Bean. While they aren’t the most powerful tablets on the market (Razer might have that distinction later this year), Polaroid appears to have created two solid devices that will compare favorably with tablet market leaders until the next generation of tablets come along this summer.

  • Hitman HD Trilogy Sneaks Into Retail On January 29

    Hitman HD Trilogy Sneaks Into Retail On January 29

    Hitman: Absolution is apparently a hit. Many gamers, however, are experiencing the escapades of Agent 47 for the first time. There’s a lot of backstory that’s lost on them. Square Enix is fixing that with an HD collection.

    It was announced today that the Hitman HD Trilogy will be launching in the US on February 29 on the PS3 and Xbox 360. The game will include hi-def remakes of Hitman 2: Silent Assassin, Hitman: Contracts and Hitman: Blood Money. Funny enough, Hitman: Blood Money was already released on current generation consoles back in 2006. It’s unknown if this version will include any enhancements, or if it will be the same game that was released six years ago.

    The HD collection will retail for the standard $39.99 when it releases early next year. Joystiq points to an Amazon page that says there’s a Premium edition of the game on the way as well. This edition will include an art book with new interpretations Agent 47 from top artists.

    Hitman HD Trilogy

    The Hitman HD Trilogy is just the latest attempt to cash in on a franchise’s past with cheap HD ports. It’s not necessarily a bad thing, but most publishers usually release these sets before a new game comes out to get new players acquainted with the games. It’s odd that this collection would release a few months after the newest title hit stores.

    Regardless, fans of Hitman: Absolution are in for a treat if they never got a chance to play the earlier games in the franchise. Hitman has some of the most satisfying stealth gameplay of the last console generation, and these earlier games reveled in it. Be prepared for a challenge if you haven’t had the chance to play through these earlier games yet.

  • Microsoft Is Finally Expanding Surface RT Availability To Retailers

    Microsoft Is Finally Expanding Surface RT Availability To Retailers

    An analyst with Detwiler Fenton said last week that Microsoft’s Surface wasn’t doing so well. The analyst attributed the lack of success to two causes – limited distribution and a high price. Microsoft hasn’t fixed the price yet, but it is fixing its distribution issues as soon as next week.

    Microsoft announced today that it plans to make its Surface tablet available at retailers as soon as mid-December. It doesn’t list which retailers the Surface will be making an appearance in, but we can assume that stores that regularly host Microsoft products will host the Surface as well.

    “The public reaction to Surface has been exciting to see. We’ve increased production and are expanding the ways in which customers can interact with, experience and purchase Surface,” said Panos Panay, general manager, Microsoft Surface.

    Microsoft previously said that it planned to only offer the Surface exclusively via its Web site or retail stores, but that apparently was only just a clever ruse. The company claims that it had always intended to offer the Surface via other retail outlets in 2013, but “interest from retailers” has pushed it to offer the new tablet even earlier.

    What about all those special Microsoft stores that opened up for the holidays just to sell the Surface and Windows Phones? Microsoft is going to keep them open beyond the new year, and maybe even convert them to full-on brick-and-mortar retail outlets for all things Microsoft. Those that don’t make the cut will be converted into specialty stores.

    It’s good to see Microsoft fixing its first mistake, but I fear the Surface may still only pull “modest” numbers until Microsoft can wrangle in the price. The Surface RT will continue its position in last place until Microsoft can get the price to a more manageable $300.

  • Spotify Gained Two Million Paid Subscriptions This Year

    Spotify Gained Two Million Paid Subscriptions This Year

    Music streaming service Spotify has just announced its current user stats, and they show that the company has increased its paid user base by two million this year alone.

    According to Spotify, it can now boast 5 million paid subscriptions globally. One million of those paid subscriptions comes from U.S. users.

    Back in July, Spotify announced 4 million paid subscriptions and in January the figure was 3 million. At this rate, Spotify is growing roughly one million paying customers every six months.

    Of course, Spotify is not only concerned with paid subscribers. Any non-paying user is a potential paying user, any Spotify has plenty of those too. According to the company, it now sports 20 million total active users who have generated over a billion playlists. Back in July, it was 15 million total users – so Spotify basically has the same paid to non-paid user ratio as it did six months ago (3.75 to 4).

    Last month, Spotify attracted a $100 million round of funding from Goldman Sachs and Coca-Cola, valuing the company at $3 billion. Just a few days later, we learned that the company was finally working on a web player that will roll out in 2013.

    Another interesting stat from Spotify’s announcement? Apparently, users have created more than 4 million different playlists that a simply titled “Love.” I’ll just leave that there with no comment.

  • Black Friday Saw Online Retail Traffic Jump 60% Year-Over-Year

    Black Friday Saw Online Retail Traffic Jump 60% Year-Over-Year

    As previously reported, this year’s Black Friday was a record one for e-commerce, having surpassed a billion dollars in spending, according to comScore.

    Experian Hitwise has also released some data, indicating that Black Friday online retail traffic in the U.S. increased 60% in 2012 copmared to last year, as the top 500 retail sites received over 179 million total U.S. visits.

    Hitwise Data

    Ahead of Cyber Monday, the holiday week of online traffic to the top retail site was already up 7% on average, according to the firm. Online retail traffic was down 1% on Black Friday compared to Thanksgiving Day 2012 traffic this year, a spokesperson for Experian Hitwise tells WebProNews.

    According to their data (confirming that of comScore’s), Amazon.com remained the top visited retail site on Black Friday while Walmart was the second most visited retail site.

    Also noteworthy: BestBuy moved up to the 3rd most visited site while Target was the 4th most visited site, and JC Penney moved up from being the 8th most visited retail site on Thanksgiving Day to the 5th most visited on Black Friday. Among the top 5 sites, the spokesperson tells us, JC Penney saw the biggest day-over-day growth at 26%. The Apple Store saw the biggest day-over-day growth at 99%.

    “As we noted from our CEI data that consumer optimism is at an all-time this holiday weekend and retailers could see traffic significant gains for 2012 versus 2011,” the spokesperson says. “Last year Cyber Monday claimed the prize as the busiest shopping day of the year, growing from 138 million online visits to 177 million total US visits to the top 500 Retail sites, a 29% growth comparing 2011 to 2010.”

    Last year, he notes, Cyber Monday, Black Friday and Thanksgiving were the top 3 Email Transaction days during the holiday season.

  • So Far, Online Retail Holiday Spending Is Up 16% YoY

    So Far, Online Retail Holiday Spending Is Up 16% YoY

    Holiday season retail e-commerce spending for the first 18 days of the November-December 2012 season is $10.1 billion to date, according to new data released by comScore. That’s up 16% compared to the same time period last year.

    comScore data

    “The 2012 online holiday shopping season is off to an encouraging start with a 16-percent growth thus far,” said comScore chairman, Gian Fulgoni. “Recent 5-year highs in consumer confidence and early retailer promotions appear to be serving as wind in the sails for the beginning portion of the holiday season, with consumers opening up their wallets early and often. This spending growth also reflects the continuing channel shift to online as consumers increasingly opt for the attractive pricing, convenience and product selection it offers.”

    November 8, a Thursday, has been the heaviest online spending day of the season so far, at $829 million.

    comScore believes that online retail spending will hit $43.4 billion for the season, which would be a 17% increase from last year.

  • Online Retail Is Ridiculously Strong This Year

    Online Retail Is Ridiculously Strong This Year

    Online spending in the U.S. reached an incredible new high on Cyber Monday, hitting $1.46 Billion for the day, according to comScore. This is the heaviest day of online spending in U.S. history, and follows a record Black Friday for e-commerce.

    $16.4 billion has been spent online, this holiday season so far (starting from the beginning of November), according to the firm. That’s a 16% increase from last year. Cyber Monday spending itself was up 17%.

    “Despite some news reports suggesting that Cyber Monday might be declining in importance, the day has once again set an online spending record at nearly $1.5 billion,” said comScore chairman Gian Fulgoni. “However, it is also clear that the holiday promotional period has begun even earlier this year, with strong online sales occurring on Thanksgiving Day and Black Friday. Now, we shall see the extent to which continuing and attractive retailer promotions are able to boost sales for the remainder of the week.”

    Cyber Monday Spending

    The top product categories for growth on Cyber Monday, compared to last year, were Digital Content & Subscriptions, which grew by 28%, Consumer Electronics, which grew by 25%, Computer Hardware, which grew by 22%, Video Games, Consoles & Accessories, which grew by 18%, and Jewelry & Watches, which grew by 17%.

    Interestingly, close to half of dollars spent online at U.S. websites originated from work computers (47.1%), according to comScore. That’s actually down from last year. Buying at U.S. websites from international locations accounted for 5.7% of sales.

    “The term ‘Cyber Monday’ was coined by Shop.org in 2005 to refer to the significant jump in e-commerce spending that occurred following the Thanksgiving holiday weekend as consumers got back to sitting in front of computer screens at work,” said Fulgoni. “At the time and for several years afterward, Cyber Monday was often misconstrued as the heaviest online spending day of the year, when in fact it barely cracked the top ten days of the season. However, with the passage of time, the day grew in importance as a result of an increasing number of retailers offering very attractive deals on the day and extensive digital media coverage making sure that consumers were aware of them. As a result, Cyber Monday has assumed the mantle of top online spending day for the past two years – a trend we expect to hold once again in 2012.”

    Here’s a comparison of online spending for each week of the holiday season, for this year and the previous four:

    Holiday Shopping

    Experian Hitwise has put out some data on online retail traffic for Cyber Monday. According to them, traffic increased 11% year-over-year, and the top 500 retail sites received over 206.8 million total U.S. visits. For Black Friday, online retail traffic increased 7% versus 2011 as those sites received over 193.8 million total U.S. visits. On Thanksgiving Day, according to Experian Hitwise, online retail traffic increased 6% versus 2011 as those sites received over 192.5 million total US visits.

    “So far this past Holiday week of online traffic from Thanksgiving Day to Cyber Monday to retail sites is up 8% for 2012 vs. 2011,” a spokesperson for the firm tells WebProNews. “Amazon.com remained the top visited retail site on Cyber Monday while Walmart received the second most visits. BestBuy was the 3rd most visited site with Target and JC Penney rounding out the top five.”

    “Among the top 5 sites, Amazon saw the biggest year-over-year growth at 36%.Amazon.com was the top visited retail site on Thanksgiving Day, Black Friday and Cyber Monday,” he adds. “Walmart was the #2 site each of those days.”

    He also says consumer optimism is at an all-time high for this holiday weekend and retailers could see significant traffic gains for 2012 versus 2011.

    “Last year Cyber Monday claimed the prize as the busiest shopping day of the year, growing from 138 million online visits to 177 million total US visits to the top 500 Retail sites, a 29% growth comparing 2011 to 2010,” he says. “Last year, Cyber Monday, Black Friday and Thanksgiving were the top 3 Email Transaction days during the holiday season.”

    Online payments giant PayPal saw a 190% increase in global mobile payment volume on Cyber Monday, compared to the same day in 2011. That follows Black Friday, when PayPal saw its biggest mobile shopping day to date, and the company says it saw 44% more payment volume on Cyber Monday than Black Friday. PayPal saw 166% increase in the number of customers shopping with mobile devices on Cyber Monday 2012 as compared to last year. Shoppers in Houston, Miami, Los Angeles, Chicago and New York made the most purchases through PayPal on Cyber Monday this year.

    Cyber Monday was pretty huge for Etsy too.

  • Facebook Gifts Gets More Retail Partners, Still Rolling Out to Users

    Facebook Gifts Gets More Retail Partners, Still Rolling Out to Users

    Last night, at their Gifts event in NYC (the one rescheduled due to Hurricane Sandy), Facebook announced new partners for the ecommerce initiative as well as a global expansion of it that will see it roll out to millions more users.

    According to Facebook, users will be able to send a variety of types of gifts through the platform. Of course, there are gadgets, clothes, cosmetics, books, and food to give. Facebook says that some new partners include babyGap, Fab, Brookstone, Dean & Deluca,L’Occitane, Lindt, ProFlowers, Random House, Inc. and NARS Cosmetics. But users will also be able to gift media to their friends through subscriptions to Hulu Plus, Pandora, Rdio, and more.

    For the adults in your life, you’ll also be able to give wine from Robert Mondavi and Chandon via Facebook.

    Facebook says that even more retail partners will be announced over the coming weeks.

    So, Facebook Gifts is rounding out its partners and growing more robust by the second. The next big question is of course, when? When will the majority of Facebook users have access to the Gifts platform? Up until now, it’s only been available to a small number of users. Facebook says that they will continue to roll it out to users over the coming weeks.

    When Gifts finally comes to your profile, you can expect every user’s profile to sport a Gifts button, making it easy to send gifts with a single click. This button will exist on both desktop and mobile. You can also expect some sort of recommendation engine, which suggests gifts based on what’s popular among users of a similar demographic set as the recipient.

    Facebook recently updated their iOS app to provide Gifts support. They also announced the ability for users to give gifts to charity in their friends’ names through the Gifts platform. Facebook is getting into this game at the right time, as the holiday season is just getting underway. Because of that, we expect that most users will have access to Gifts sooner rather than later.

  • StarCraft II: Heart Of The Swarm Hits Retail On March 12

    StarCraft II: Heart Of The Swarm Hits Retail On March 12

    It’s been over two years since the release of StarCraft II: Wings of Liberty. Blizzard’s first sequel to its classic RTS franchise inspired an entire new generation of eSports, and fans have been eagerly anticipating the release of the second game in the StarCraft II franchise since. It was originally supposed to come out at the end of this year, but Blizzard pushed the release to an ambiguous early 2013 launch.

    The ambiguity has now been lifted, and Blizzard has announced that StarCraft II: Heart of the Swarm will launch on March 12 in both retail and digital editions. The game will continue the story where it left off at the end of Wings of Liberty, but now focus on the always entertaining Kerrigan and the Zerg race.

    “With Heart of the Swarm, our goal has been to expand on the multiplayer action and cinematic storytelling of Wings of Liberty,” said Mike Morhaime, CEO and cofounder of Blizzard Entertainment. “Combined with features like unranked matchmaking and our new leveling system, this expansion elevates the StarCraft II experience for players of all skill levels.”

    The basic game will be available for $39.99 for both the retail and digital versions of the game. Blizzard is also offering a Collector’s Edition that will retail for $79.99. This version will include a Behind-the-Scenes DVD and Blu-ray, soundtrack CD and Zerg Rush mousepad.

    If physical goodies are not your thing, Blizzard will also offer the Digital Deluxe Edition for $59.99. For an extra $20, players will get StarCraft II Battle.net portraits and decals, an in-game pet for World of Warcraft, Blade Wings and Banner Sigil for Diablo III, and the Torrasque, a unique look for the Ultralisk unit. All of the Digital Deluxe Edition content is included in the physical Collector’s Edition set.

    As far as multiplayer goes, Heart of the Swarm will introduce a number of new units for each race – Terran Hellbats, Zerg Swarm Hosts and Protoss Tempests. Units from Wings of Liberty will also be updated with new abilities.

    StarCraft II: Heart of the Swarm is now available for pre-order on Battle.net. Those who pre-order will be able to pre-load the title before it launches and play when it becomes available.

  • Retail Video Game Sales Continue to Plummet

    Retail Video Game Sales Continue to Plummet

    In another sign of both the dying retail video game merchants and the slow death of the current console cycle, new numbers show that retail sales of video games, video game hardware, and video game accessories in October were down 25% from that month last year.

    According to a Bloomberg report citing research firm NPD, retail sales of video games were down to $755.5 million. NPD blamed much of the decline on low console sales, which are down 37% year-over-year, while video game sales were down 25%.

    As for the languishing console wars, Microsoft managed to still lead console sales in October, selling 270,000 consoles, a number that is down 31% from last year. With Nintendo’s new Wii U console being released on November 18, expect next month’s numbers to show a large Nintendo lead in console sales over Microsoft and Sony.

    This news, though not unexpected, comes just as game companies are kicking off the holiday buying season – the biggest sales months for the gaming industry. Sequels such as Halo 4, Assassin’s Creed III, and Call of Duty: Black Ops II will net hundreds of millions of dollars for their publishers and demonstrate the apex of what graphics are accomplishable with current console hardware. They also demonstrate, however, that the industry is in a transition period, and that new consoles and new IPs will soon be needed to keep gamers from becoming burnt-out on sequels.

  • U.S. Online Retail Spending Up 15% From Last Year

    U.S. Online Retail Spending Up 15% From Last Year

    comScore put out some new data on U.S. retail ecommerce spending for the third quarter of 2012. It was up 15% from the same quarter in 2011.

    Online retail spending reached $41.9 billion for the quarter, and the fourth quarter is where we should see the real spending. It’s the twelfth consecutive quarter, by the way, that comScore has shown positive year-over-year growth. It’s the eighth consecutive quarter of double digit growth.

    Comscore online shopping numbers

    “The Q3 growth rate of 15 percent growth remained in line with the prior quarter and provided confirmation of the strength in the e-commerce sector, despite a few negative headwinds in the macroeconomic environment during the quarter,” said comScore chairman Gian Fulgoni. “Such performance offers some optimism as we approach the holiday season, especially given recent improvements in consumer sentiment.”

    “With the housing market beginning to show signs of recovery in addition to increasing – if still underwhelming – job growth, there appears to be strong enough footing to support a very healthy online holiday shopping season,” Fulgoni notes.

    comScore found the top-performing product categories to be Digital Content & Subscriptions, Consumer Electronics, Event Tickets, Apparel & Accessories, and Computer Software. Each of these grew by at least 16% compared to the year ago quarter.

    The firm also found that 37% of U.S. consumers say they have engaged in “showrooming” behavior, where they use a smartphone while in a retail store. Google recently shared some interesting stats about this trend as well.

    “The survey also shows that despite a slow-moving economic recovery there has been marked improvement in consumer sentiment in the past quarter, although many consumers still remain challenged by economic conditions,” says comScore. “48 percent of U.S. consumers now rate the economy as ‘poor’ an 8-percentage point improvement vs. the prior quarter and the most pronounced improvement since early 2009 (following the worst of the financial crisis).”