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Category: SAASPro

SAASPro

  • Walmart Teams Up With Salesforce to Sell Its Retail Software

    Walmart Teams Up With Salesforce to Sell Its Retail Software

    Walmart is making a major move into retail software and services, teaming up with Salesforce to sell its solutions to other retailers.

    Walmart revolutionized the retail market thanks to its focus on logistics, fulfillment, and delivery. The retail giant is looking to make money off of its innovative solutions by selling fulfillment and delivery solutions to other retailers and teaming up with Salesforce to make it happen.

    “Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart’s pickup and delivery experiences,” said Anshu Bhardwaj, senior vice president, technology strategy and commercialization, Walmart Global Technology. “The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalized, convenient experiences shoppers expect.”

    “Salesforce is thrilled to partner with Walmart as it transforms its business and further expands into the digital technology market,” said Tyler Prince, Executive Vice President, Alliances & Channels, Salesforce. “Through this partnership with Salesforce, Walmart can grow its business in new ways by productizing its proven retail processes – empowering other retailers to create new and personalized experiences for their customers.” 

    Walmart says retailers will be able to take advantage of three major features, including Buy Online and Pick Up In-Store (BOPIS), use Walmart GoLocal to manage local deliveries, and take advantage of Salesforce Commerce Cloud and Order Management to manage the entire omnichannel shopping experience.

    “Shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints. In fact, 1 in 5 online orders placed the weekend before Christmas were picked up in store,” said Rob Garf, vice president and general manager of retail, Salesforce. “With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency and ensure that every purchase quickly gets into the hands of the shopper – no matter where they are.”

  • Microsoft Is Working on Comprehensive SaaS Security

    Microsoft Is Working on Comprehensive SaaS Security

    Microsoft is working to improve SaaS security, shifting to “to a comprehensive SaaS security solution.”

    Software as a service is an increasingly important part of the remote and hybrid workplace, and is only growing in popularity. Unfortunately, properly securing SaaS applications can be a logistical nightmare. In fact, citing research from Better Cloud, Microsoft points to the 59% of security professionals that struggle to manage SaaS security.

    Microsoft believes the key lies in protecting data within cloud apps, rather than just focusing on cloud access security. The company has expanded the scope of its Defender for Cloud Apps to help provide that layer of security.

    Today, we are excited to announce that Defender for Cloud Apps is extending its SSPM capabilities to some of the most critical apps organizations use today, including Microsoft 365, Salesforce,3 ServiceNow,4 Okta,5 GitHub, and more.

    Another important component of Defender for Cloud Apps is the ability to help personnel research configuration best practices for SaaS app security.

    To streamline this process, Defender for Cloud Apps launched SSPM in June 2022 to surface misconfigurations and provide recommendations to strengthen an app’s posture.

    In preview starting today, Defender for Cloud Apps now provides security posture management for Microsoft 365, Salesforce, ServiceNow, Okta, GitHub, and more. Not only are we expanding the breadth of app coverage but also the depth of assessments and capabilities for each application.

    The tight integration within Microsoft 365 Defender will give organizations security across the full scope of their operations.

    That’s why Defender for Cloud Apps is natively integrated into Microsoft 365 Defender. The XDR technology correlates signals from the Microsoft Defender suite across endpoints, identities, email, and SaaS apps to provide incident-level detection, investigation, and powerful response capabilities like automatic attack disruption. The integration of SaaS security into an XDR experience gives SOC teams full kill chain visibility and improves operational efficiency with better prioritization and shorter response times to ultimately protect the organization more effectively.

  • DocuSign Is Laying Off 10% of Its Staff

    DocuSign Is Laying Off 10% of Its Staff

    DocuSign has filed paperwork with the SEC indicating it plans to lay off 10% of its employees, or roughly 700 individuals.

    DocuSign experienced rapid growth during the pandemic as record numbers of people worked remotely, making digital document signing a critical component of day-to-day operations. As many companies have experienced, however, with the economic downturn has come a reduced need for many of the products and services that were flying high just months before.

    The company described the layoffs as a “restructuring plan”:

    On February 16, 2023, DocuSign, Inc. (the “Company”) announced a restructuring plan (the “Restructuring Plan”) that is designed to support the Company’s growth, scale and profitability objectives. As part of the Restructuring Plan, the Company expects it will restructure and reduce its current workforce by approximately 10%, primarily in the Company’s worldwide field organization.

    Interestingly, the company expects to pay $25 to $35 million to implement this plan:

    The Company currently estimates that it will incur charges of approximately $25 to $35 million in connection with the Restructuring Plan, consisting primarily of cash expenditures for employee transition, notice period and severance payments, employee benefits, and related costs as well as non-cash expenses related to vesting of share-based awards. The Company expects that the majority of the restructuring charges will be incurred in the first quarter of fiscal 2024, and that the execution of the Restructuring Plan will be substantially complete by the end of the second quarter of fiscal 2024.

  • 5 SaaS Development Solutions to Improve Your Processes

    5 SaaS Development Solutions to Improve Your Processes

    When it comes to something as inherently fluid as SaaS (software-as-a-service) development, it’s important to acknowledge that you’re talking about designing and coding applications in multiple stages and cycles. For this to be successful, it requires a foundation of processes to be put in place to make the project run efficiently, all while reducing error as much as possible.

    Thankfully, there are a number of solutions that can help make this process far easier to that end. What follows is a list of some of the best SaaS development solutions that will assist software development teams with improving their processes across the board.

    Preview Environments

    One of the key SaaS development solutions that can help improve a team’s processes has to do with preview environments. These are on-demand, cloud-based environments that allow for the testing of new features before they’re merged together into the larger solution.

    They’re designed to be short-lived and used for a single purpose – indeed, they only exist as long as they’re needed to test a new feature, address a bug, and perform similar tasks. Not only can they dramatically reduce the amount of time it takes for troubleshooting, but they also speed up the process of merging new features together as well.

    The Power of Dashboards

    Because of the very nature of SaaS development, it’s always important to maintain a “bird’s eye view” of what is going on. But with so many different people working simultaneously on disparate tasks, doing so via the “old school” method of constant emails and progress meetings can only delay the proceedings, not help speed them up.

    That’s why custom dashboards are so good for this particular use case. Not only can they help you keep track of every task someone is working on, but they can let you see as much as possible at a glance about the project as a whole. You can see if people are on task with the deliverables they’ve been assigned and, if they’re not, you can easily check in to see if any assistance is needed before things get delayed too much.

    Many dashboard solutions also allow you to create your own custom widgets so that you can have the metrics that matter most to you rise to the forefront. You can use pie charts, graphs, and more – all to visualize project data in a way that makes it easy (and instant) to see how far you’ve come and where you still need to go.

    Communication is King

    Another one of the keys to success in terms of SaaS development involves creating an environment where constant communication isn’t just a recommendation, but a requirement. That’s why, especially during an era when more people are working remotely than ever, companies regularly rely on communication tools like Slack to bring everyone together again – albeit virtually.

    A tool like Slack is a great way to constantly check in with one another via live chat. It can also be used as a file sharing solution as well. If you’re looking for robust video conferencing capabilities, you might also explore options like Microsoft Teams, Cisco WebEx or even the ever-popular Zoom.

    Regardless, making sure that team members have access to the tools needed to communicate goes a long way towards improving collaboration as much as possible. This in and of itself can lead to more efficient processes (and a higher quality of work output) before you know it.

    Embracing Automation

    As is true with most types of software development, there are certain tasks and processes that – while important – can be time-consuming to say the least. There’s where automation via a tool like Quixy will absolutely come in handy.

    Quixy (or any other automation solution) can help streamline processes by automating a lot of those manual tasks that eat up a lot of a developer’s time. This in turn allows them to focus more of their attention on the matters that truly need them. Quixy in particular is also a highly customizable solution that includes advanced features like a rich text editor, e-signature capabilities for when it comes time to sign off on a deliverable, facial recognition, and more.

    Cloud-Based Code Management

    Finally, many SaaS development teams have found success in improving their processes with a tool like Cloud 9. This is a web-based platform that can be used for not only scripting, but also running and debugging code, all via the cloud. This also enables team members to work with Serverless applications, making the transition between local and remote activities as easy as possible. All told, it can be used to create a replica of the entire development environment – thus giving team members more control over what they’re working on and how they’re getting their critical work done every day. 

    In the end, these are just a few of the many SaaS development solutions that teams can use to help improve their processes. Having said that, note that it is entirely possible that not all of them will be equally valuable to all teams. You need to carefully consider not only the needs of the project, but the people who are working on it, when making a selection. Don’t select a SaaS development solution and hope it aligns with your requirements. Start with the requirements themselves and work your way backwards to the solution that checks as many of your critical boxes as possible.

  • SaaS Adoption Is Slowing Despite Its Popularity

    SaaS Adoption Is Slowing Despite Its Popularity

    According to a new report, software as a service (SaaS) adoption is slowing despite widespread popularity.

    BetterCloud has released its 2023 State of SaaSOps report, shedding light on the SaaS industry. The report contains feedback from 743 IT and security professionals, providing valuable insights into the state of affairs.

    Some 40% of those polled reported consolidating redundant SaaS apps, accounting for a significant slowdown in adoption. Despite the slower pace, adoption is still up 18% from last year, with organizations using an average of 130 SaaS apps.

    Interestingly, despite the importance of SaaS, 59% of those polled reported it was a challenge to manage “SaaS sprawl,” with shadow IT being a prime culprit. Shadow IT refers to instances where departments within an organization deploy their own IT systems without the oversight of the IT department. Demonstrating the extent of the problem, respondents reported that 65% of all SaaS services are deployed without authorization from IT, raising additional security and privacy concerns.

    In response to these challenges, IT departments are increasingly bringing SaaS services under their control, with 57% doing so in the last 12 months. Many IT departments are also turning to automation to help manage their SaaS services, with 71% having automated at least one help desk service and 43% having a dedicated SaaSOps automation role or team.

    Despite the challenges, BetterCloud is optimistic about the future of the SaaS industry.

    “This is our tenth year surveying IT about the SaaS-powered workplace and one thing remains true: SaaS is critical to doing business and to providing a better employee experience,” said David Politis, CEO, BetterCloud, in a statement to WPN. “Yet, in the last few years, the rush to adopt SaaS has outpaced IT’s ability to keep up with management and security challenges. Our research this year highlights these growing pains, but also shows that investments in automation are helping IT stay one step ahead of SaaS application growth.”

    BetterCloud’s 2023 State of SaaSOps report is well worth a read and contains additional insights into the industry that every IT professional should know.

    Download the report here.