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Category: LocalSearchPro

LocalSearchPro

  • Facebook Search Nabs $9 Robbers

    Facebook Search Nabs $9 Robbers

    Today’s idiot criminals busted with Facebook files serves up a real doozy.

    Let’s head to Weatherford, Texas, where two men have been arrested and charged with robbery after stealing $9 from a 59-year-old woman.

    According to police, 18-year-old Diamond Salinas and 20-year-old Tyler Tice have been booked, following an armed robbery that took place at a woman’s home.

    From the Star-Telegram:

    The robbery took place Monday evening on Eden Road. The victim, a 59-year-old woman, told deputies that a man later identified as Salinas walked up to her home and asked to use a telephone. She complied and he used the phone briefly.

    The victim told deputies that she overheard Salinas say he would be at an apartment complex down the street. Then, he left.

    About 20 minutes later, Salinas returned, rang the doorbell and brandished a gun when the victim answered. A second armed suspect later identified as Tice followed Salinas into her home and demanded money, deputies said.

    The robbers got away with a whopping $9.

    Though this appears to be your run-of-the-mill scumbag home invasion, what led to the suspects’ capture is quite interesting.

    According to WFAA, Facebook helped.

    The woman’s family looked up the phone number Salinas had dialed from her phone, which led them to a [Facebook] account belonging Diamond Castillo, who police later identified as Salinas. Sheriff’s investigators obtained arrest warrants for both suspects and identified Tice.

    Just plugged the phone number into Facebook’s graph search and there you go. Mystery solved.

    Let this be a lesson to you. If you’re committing an armed robbery and your victim only has $9 – just let it go. It’s bad karma to take $9 from someone.

    Image via Thinkstock

  • Amazon Starts Handpicking Local Service Businesses To Put In Front Of Customers

    Amazon announced the launch of a new service called Amazon Home Services, which lets customers browse, buy, and schedule appointments with professional services via a marketplace of services in categories like home improvement, computer & electronics, lawn & garden, lessons, automotive, and others.

    This appears to be what we learned about last summer, which was then called Amazon Local Services. Documentation for that on Amazon’s site now comes with the Amazon Home Services brand.

    According to the company, all the professionals in the marketplace have been handpicked, and offer upfront pricing on pre-packaged services along with reviews from customers that have made “verified purchases”. You may recall last summer that people were talking about Amazon competing with Yelp. Well, this is it.

    “All Amazon Home Services reviews are from verified purchases, so customers know they are hearing from real customers,” Amazon says. “No special sign up or subscription is required to read reviews and ratings.”

    Service professionals are only added to the marketplace on an invitation-only basis. They go through background checks, are required to maintain insurance, and are expected to uphold “a high performance standard.” Services are backed by Amazon’s “Happiness Guarantee”.

    “Amazon doesn’t just refer customers to providers, but stays with them every step of the way,” the company says. “All services purchased are guaranteed. If customers are not satisfied at the end of the service, Amazon will work with customers and the pro to ensure the job gets done right or provide a refund.”

    “Service pros compete for a customer’s business based on price, quality and availability,” it adds. “If customers find a lower price for the same service and pro, we will match it. Customers can add pre-packaged services right to their cart with just a few clicks on Amazon and are only charged when the service is completed.”

    Once you find the right service, just add it to your cart, and set up a time. You only pay when the job is complete. You can also create custom requests and get estimates back within one business day.

    Amazon says the service makes purchasing services as easy as buying products on Amazon. It released this infographic to illustrate the services’s benefits:

    For now, Amazon Home Services is available to people in New York City, Los Angeles, San Francisco, and Seattle, but will be expanding in time. Users can access the marketplace by finding the Amazon Home Services link in the “Shop by Department” section on the Amazon homepage. Searching “home services” or “local services” will also get you there.

    Amazon is currently giving away a $20 gift card to people buying services valued at $99 or higher. That ends on April 13.

    Businesses that want to get involved will need to go through Amazon Selling Services. There’s no charge to sign up or to list services, and businesses only pay Amazon when they get paid. There aren’t any lead fees.

    Businesses can set prices for standard services up front and accept requests for custom services, which will be delivered to their inboxes. Amazon handles the payment processing and customer payment issues.

    Beyond the marketplace itself, Amazon is giving businesses visibility by showing them to customers who shop for related products.

    You can apply for an invitation here.

    Images via Amazon

  • Google Tests B2C Chat From Search Results

    Google Tests B2C Chat From Search Results

    Google is testing a new feature for businesses, which would enable them to live chat with prospective customers when the user finds them in search results.

    The feature appears to have been first spotted by Matt Gibstein, who pointed it out on Twitter. He shows a screenshot of it showing for Dizengoff:

    This appears for me as well if I search specifically for “Dizengoff”.

     

    Unlike Gibstein’s screenshot, I’m actually getting an error message from Google when I click the chat link:

     

    The feature is supposed to launch a chat window using Google Hangouts when the business is available. TechCrunch says it confirmed with Google that business chat is an experimental feature that it’s testing. Darrell Etherington reports:

    The new experimental chat feature offers a direct text-based line of communication, in this case with a restaurant, so that you could theoretically ask if it’s currently busy, if there’s a reservation available, or menu-specific queries, for example, and receive an answer in real-time.

    Etherington adds that the feature includes an estimated time for response.

    This could be a major feature for businesses, and could hurt other services (like Path or even Yelp) with similar offerings.

    Businesses would no doubt be happy for the chance to interact with people who are actively searching for them. It’s unclear whether or not the feature would be free to businesses or only available for a fee. In response to Gibstein’s tweet, one person suggested that it could be “free until your business relies on it”.

    At this point in time, it’s just a test, and it may never see the light of day as a real feature. If it does, it could go a long way in adding value to Google searches both for businesses and for consumers.

    Images via Google

  • Should Europe’s Search Law Apply To The World?

    Late last year, EU regulators in Brussels said they wanted the controversial “Right to be Forgotten” ruling applied to search results on a global basis rather than just in its own jurisdiction as it stands today. In other words, if someone is successfully able to get Google (or other search engines) to remove search results about them from its index in Europe, regulators want the search engine to remove the results from all of its localized versions, including Google.com.

    Do you think results should be removed all over the world or should it be limited to Europe? Let us know what you think.

    Obviously this is a tricky subject since it leads to censorship of results in other countries with different laws.

    The Google Advisory Council on the Right to be Forgotten weighed in on the subject in a report. This is who the council is made up of (you can click the image to be taken to the official site, where you can read each person’s bio):

    The report looks at an overview of the ruling, the criteria for assessing delisting requests, and procedural elements. One section deals specificalliy with the geographic scope issue. Here’s what that part says:

    A difficult question that arose throughout our meetings concerned the appropriate geographic scope for processing a delisting. Many search engines operate different versions that are targeted to users in a particular country, such as google.de for German users or google.fr for French users. The Ruling is not precise about which versions of search a delisting must be applied to. Google has chosen to implement these removals from all its European-directed search services, citing the CJEU’s authority across Europe as its guidance.

    The Council understands that it is a general practice that users in Europe, when typing in www.google.com to their browser, are automatically redirected to a local version of Google’s search engine. Google has told us that over 95% of all queries originating in Europe are on local versions of the search engine. Given this background, we believe that delistings applied to the European versions of search will, as a general rule, protect the rights of the data subject adequately in the current state of affairs and technology.

    In considering whether to apply a deslistng to versions of search targeted at users outside of Europe, including globally, we acknowledge that doing so may ensure more absolute protection of a data subject’s rights. However, it is the conclusion of the majority that there are competing interests that outweigh the additional protection afforded to the data subject. There is a competing interest on the part of users outside of Europe to access information via name-based search in accordance with the laws of their country, which may be in conflict with the deslistings afforded by this Ruling. These considerations are bolstered by the legal principle of proportionality and extraterritoriality in application of European law.

    There is also a competing interest on the pat of users within Europe to access versions of search other than their own. The Council heard evidence about the technical possibility to prevent Internet users in Europe from accessing search results that have been delisted under European law. The Council has concerns about the precedent set by such measures, particularly if repressive regimes point to such a precedent in an effort to ‘lock’ their users into heavily censored versions of search results. It is also unclear whether such measures would be meaningfully more effective than Google’s existing model, given the widespread availability of tools to circumvent such blocks.

    The Council supports effective measures to protect the rights of data subjects. Given concerns of proportionality and practical effectiveness, it concludes that removal from nationally directed versions of Google’s search services within the EU is the appropriate means to implement the Ruling at this stage.

    In other words, with the overwhelming majority of Google users in Europe using localized versions of Google, it wouldn’t really be all that more effective in hiding results in question by removing them from other versions of Google outside of Europe. By doing so, search results would be unnecessarily censored in parts of the world (like the U.S.) where laws cater to open access of public information and media reports.

    Here’s the full report:

    Do you agree with the Council that the right to be forgotten should only apply to the European-based versions of Google and other search engines or do you think results should be removed from search engines on a global basis? Let us know in the comments.

  • Yelp Grew Local Advertising Accounts 48% Over 2014

    Yelp just released its earnings report for the fourth quarter and full year 2014. Net revenue for the quarter grew 56% year-over-year as the company grew local advertising accounts by 48% to approximately 84,000.

    To be clear, Yelp considers local advertising accounts to be all local business accounts from which it recognizes local revenue in a given three-month period.

    Cumulative reviews grew 35% to about 71 million while average monthly unique visitors grew 13% to 135 million. Average monthly mobile uniques grew 37% to 72 million. Active local business accounts grew 39% year over year to 93,700.

    Last week, Yelp dropped the hammer on another round of businesses it says were violating its guidelines. It dished out consumer alerts to 85 business pages warning users about practices they claim to have discovered.

    Here’s Yelp’s earnings release in its entirety:

    SAN FRANCISCO, Feb. 5, 2015 /PRNewswire/ — Yelp Inc. (NYSE: YELP), the company that connects consumers with great local businesses, today announced financial results for the fourth quarter and full year ended December 31, 2014.

    • Net revenue was $109.9 million in the fourth quarter of 2014, reflecting 56% growth over the fourth quarter of 2013
    • Cash flow from operations was $18.9 million in the fourth quarter. Adjusted EBITDA for the fourth quarter of 2014 was $25.1 million, reflecting a nearly 150% increase over the fourth quarter of 2013
    • Cumulative reviews grew 35% year over year to approximately 71 million
    • Average monthly unique visitors grew 13% year over year to approximately 135 million1 and average monthly mobile unique visitors grew 37% year over year to approximately 72 million2
    • Active local business accounts grew 39% year over year to approximately 93,700
    • Local advertising accounts grew 48% year over year to approximately 84,0003

    Net income in the fourth quarter of 2014 was $32.7 million, or $0.42 per share, compared to a net loss of$(2.1) million, or $(0.03) per share, in the fourth quarter of 2013. Net income for the fourth quarter of 2014 included an income tax benefit of $26.2 million, or $0.34 per share, due to the release of a deferred tax asset valuation allowance.

    Net revenue for the full year ended December 31, 2014 was $377.5 million, an increase of 62% compared to $233.0 million in the prior year. Net income for the full year ended December 31, 2014 was $36.5 million, or $0.48 per share, compared to a net loss of $(10.1) million, or $(0.15) per share, in 2013. Adjusted EBITDA for the full year 2014 was $70.9 million compared to $29.4 million for the prior year.

    Non-GAAP net income, which consists of net income excluding stock-based compensation, amortization and valuation allowance release, was $18.9 million for the fourth quarter, or $0.24 per share, compared to $7.3 million, or $0.11 per share, in the fourth quarter of 2013. Non-GAAP net income for the full year endedDecember 31, 2014 was $53.0 million, or $0.69 per share, compared to $18.3 million, or $0.28 per share, for the comparable period in 2013.

    “We are extremely pleased with our accomplishments in 2014, having made great progress on the key initiatives we set at the beginning of the year,” said Jeremy Stoppelman, Yelp’s chief executive officer. “We continued to support the Yelp community with numerous improvements to the consumer experience, expanded our geographic footprint and found new ways to communicate the valuable leads we deliver to local businesses. As we move into 2015, we will look to drive mobile engagement by making Yelp even more useful for everyday consumer needs, increase awareness of Yelp among consumers and deliver and measure ROI for our advertisers. We see a vast market opportunity ahead of us and look forward to capturing more advertising spend as it shifts online.”

    “This past year marked an important milestone for Yelp,” added Rob Krolik, Yelp’s chief financial officer. “We achieved full year profitability for the first time while growing revenue in excess of 60% in 2014 and generating operating cash flow of approximately $58 million. Given the leverage we’ve seen in the business and the large opportunity ahead of us, we believe we can achieve adjusted EBITDA margins of 35-40% over the long term.”

    Business Highlights

    • Closing the loop with businesses:  Yelp continued to increase the value it delivers to business owners with the launch of the Yelp for Business Owners app to help business owners interact with Yelp consumers and view their business metrics on-the-go. In the fourth quarter, consumers made approximately 350,000 transactions through Yelp Platform. Now, Yelp has more than 60,000 businesses integrated into Yelp Platform through its 12 partners, enabling even more transactions.
    • International expansion:  Yelp launched in five new countries in 2014, expanding its global footprint to 29 countries around the world. Consumers are now able to use the mobile translation feature to read Yelp content in 16 different languages. In the fourth quarter, Yelp acquired review sites Restaurant-Kritik and Cityvox to deepen and broaden its content in Europe.
    • Community engagement:  Consumer and community engagement continued to grow in 2014 as new features such as video uploads, Yelp Reservations and Message the Business were added to enhance the consumer experience. In the fourth quarter, mobile app contributions rose to approximately 58% of reviews and photos posted.

    Business Outlook

    As of today, Yelp is providing its outlook for the first quarter and full year of 2015.

    • For the first quarter of 2015, net revenue is expected to be in the range of $114 million to $116 million, representing growth of approximately 51% compared to the first quarter of 2014. Adjusted EBITDA is expected to be in the range of $19 million to $21 million. Stock-based compensation is expected to be in the range of $12 million to $13 million, and depreciation and amortization is expected to be approximately 4-5% of revenue.
    • For the full year of 2015, net revenue is expected to be in the range of $538 million to $543 million, representing growth of approximately 43% compared to full year 2014. Adjusted EBITDA is expected to be in the range of $100 million to $103 million. Stock-based compensation is expected to be in the range of $58 million to $60 million, and depreciation and amortization is expected to be approximately 4-5% of revenue.

    Quarterly Conference Call

    To access the call, please dial 1 (800) 708-4539, or outside the U.S. 1 (847) 619-6396, with Passcode 38800596, at least five minutes prior to the 1:30 p.m. PT start time.  A live webcast of the call will also be available at http://www.yelp-ir.com under the Events & Presentations menu.  An audio replay will be available between 4:00 p.m. PT February 05, 2015 and 11:59 p.m. PT February 12, 2015 by calling 1 (888) 843-7419 or 1 (630) 652-3042, with Passcode 38800596.  The replay will also be available on the Company’s website at http://www.yelp-ir.com.

    About Yelp

    Yelp Inc. (http://www.yelp.com) connects people with great local businesses. Yelp was founded in San Francisco in July 2004. Since then, Yelp communities have taken root in major metros across 29 countries. Yelp had a monthly average of approximately 135 million unique visitors during the fourth quarter of 20141. By the end of the same quarter, Yelpers had written approximately 71 million local reviews, making Yelp the leading local guide for real word-of-mouth on everything from boutiques and mechanics to restaurants and dentists. Approximately 72 million unique visitors visited Yelp via their mobile device on a monthly average basis during the fourth quarter of 20142.

    1 Source: “Users” as measured by Google Analytics

    2 Average monthly mobile unique visitors based on the number of unique visitors accessing Yelp via mobile web and unique devices accessing the app on a monthly average basis over a given three-month period.

    3 Local advertising accounts comprise all local business accounts from which we recognize Local revenue in a given three-month period.

    Non-GAAP Financial Measures

    This press release includes information relating to Adjusted EBITDA and Non-GAAP net income, each of which the Securities and Exchange Commission has defined as a “non-GAAP financial measures.” Adjusted EBITDA and Non-GAAP net income have been included in this press release because they are key measures used by the Company’s management and board of directors to understand and evaluate core operating performance and trends, to prepare and approve its annual budget and to develop short- and long-term operational plans. The presentation of this financial information, which is not prepared under any comprehensive set of accounting rules or principles, is not intended to be considered in isolation or as a substitute for the financial information prepared and presented in accordance with generally accepted accounting principles in the United States (“GAAP”).

    Adjusted EBITDA and Non-GAAP net income have limitations as analytical tools, and you should not consider them in isolation or as substitutes for analysis of the Company’s results as reported under GAAP. Some of these limitations are:

    • although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future, and adjusted EBITDA and Non-GAAP net income do not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements;
    • adjusted EBITDA does not reflect changes in, or cash requirements for, the Company’s working capital needs;
    • adjusted EBITDA and Non-GAAP net income do not consider the potentially dilutive impact of equity-based compensation;
    • adjusted EBITDA does not reflect tax payments that may represent a reduction in cash available to us;
    • adjusted EBITDA does not take into account restructuring and integration costs associated with our acquisition of Qype;
    • and other companies, including those in the Company’s industry, may calculate adjusted EBITDA differently, which reduces its usefulness as a comparative measure.

    Because of these limitations, you should consider adjusted EBITDA and Non-GAAP net income alongside other financial performance measures, including various cash flow metrics, net income (loss) and the Company’s other GAAP results. Additionally, the Company has not reconciled its adjusted EBITDA outlook for the first quarter and full year 2015 to its net income (loss) outlook because it does not provide an outlook for other income (expense) and provision for income taxes, which are reconciling items between net income (loss) and adjusted EBITDA. As items that impact net income (loss) are out of the Company’s control and cannot be reasonably predicted, the Company is unable to provide such an outlook. Accordingly, reconciliation to net income (loss) outlook for the first quarter and full year 2015 is not available without unreasonable effort. For a reconciliation of historical non-GAAP financial measures to the nearest comparable GAAP measures, see the Non-GAAP reconciliations included below in this press release.

    Forward-Looking Statements

    This press release contains forward-looking statements relating to, among other things, the future performance of Yelp and its consolidated subsidiaries that are based on the Company’s current expectations, forecasts and assumptions and involve risks and uncertainties. These statements include, but are not limited to, statements regarding expected financial results for the first quarter and full year 2015, the Company’s potential adjusted EBITDA margins over the long term, the future growth in Company revenue and continued investing by the Company in its future growth, the Company’s ability to drive mobile engagement, increase awareness of Yelp  among consumers, deliver and measure ROI for our advertisers, expand geographically and build Yelp communities internationally and expand its markets and presence in existing markets, the Company’s ability to capture the large local opportunity and more advertising spend and develop new ways to close the loop with local businesses. The Company’s actual results could differ materially from those predicted or implied and reported results should not be considered as an indication of future performance. Factors that could cause or contribute to such differences include, but are not limited to: the Company’s short operating history in an evolving industry; the Company’s ability to generate sufficient revenue to maintain profitability, particularly in light of its significant ongoing sales and marketing expenses; the Company’s ability to successfully manage acquisitions of new businesses, solutions or technologies, including Qype and SeatMe, and to integrate those businesses, solutions or technologies; the Company’s reliance on traffic to its website from search engines like Google and Bing; the Company’s ability to generate and maintain sufficient high quality content from its users; maintaining a strong brand and managing negative publicity that may arise; maintaining and expanding the Company’s base of advertisers; changes in political, business and economic conditions, including any European or general economic downturn or crisis and any conditions that affect ecommerce growth; fluctuations in foreign currency exchange rates; the Company’s ability to deal with the increasingly competitive local search environment; the Company’s need and ability to manage other regulatory, tax and litigation risks as its services are offered in more jurisdictions and applicable laws become more restrictive; the competitive and regulatory environment while the Company continues to expand geographically and introduce new products and as new laws and regulations related to Internet companies come into effect; the Company’s ability to timely upgrade and develop its systems, infrastructure and customer service capabilities. The forward-looking statements in this release do not include the potential impact of any acquisitions or divestitures that may be announced and/or completed after the date hereof.

    More information about factors that could affect the Company’s operating results is included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in the Company’s most recent Quarterly Report on Form 10-Q at http://www.yelp-ir.com or the SEC’s website at www.sec.gov. Undue reliance should not be placed on the forward-looking statements in this release, which are based on information available to the Company on the date hereof. Yelp assumes no obligation to update such statements. The results we report in our Annual Report on Form 10-K for the three months and year ended December 31, 2014 could differ from the preliminary results we have announced in this press release.

    Investor Relations Contact Information
    Yelp Investor Relations
    Wendy Lim
    (415) 568-3240 
    ir@yelp.com

     

    Yelp Inc
    Condensed Consolidated Balance Sheets
    (In thousands)
    (Unaudited)
               
        December 31,     December 31,
        2014     2013
    Assets          
    Current assets:          
    Cash and cash equivalents   $        247,312     $        389,764
    Short-term marketable securities   118,498    
    Accounts receivable, net   35,593     21,317
    Prepaid expenses and other current assets 19,355     5,752
    Total current assets   420,758     416,833
               
    Long-term marketable securities   38,612    
    Property, equipment and software, net   62,761     30,666
    Goodwill   67,307     59,690
    Intangibles, net   5,786     5,235
    Restricted cash   17,943     3,247
    Other assets   16,483     306
    Total assets   $        629,650     $        515,977
               
    Liabilities  and stockholders’ equity           
    Current liabilities:          
    Accounts payable   $            1,398     $            3,364
    Accrued liabilities   29,581     19,004
    Deferred revenue   2,994     2,621
    Total current liabilities   33,973     24,989
    Long-term liabilities   7,527     4,505
    Total liabilities   41,500     29,494
               
    Commitments and contingencies           
               
    Stockholders’ equity          
    Common stock      
    Additional paid-in capital   627,742     553,753
    Accumulated other comprehensive  income (5,609)     3,186
    Accumulated deficit   (33,983)     (70,456)
    Total stockholders’ equity   588,150     486,483
    Total liabilities and stockholders’ equity   $         629,650     $         515,977

     

    Yelp Inc        
    Condensed Consolidated Statements of Operations        
    (In thousands, except per share amounts)        
    (Unaudited)        
        Three Months Ended   Twelve Months Ended
        December 31,   December 31,
        2014   2013   2014   2013
                     
    Net revenue   $ 109,887   $ 70,651   $ 377,536   $ 232,988
                     
    Cost and expenses                
    Cost of revenue (1)   7,286   4,926   24,382   16,561
    Sales and marketing (1)   53,580   38,847   201,050   131,970
    Product development (1)   19,076   11,802   65,181   38,243
    General and administrative (1)   16,662   13,460   58,274   42,907
    Depreciation and amortization   5,291   3,524   17,590   11,455
    Restructuring and integration (1)         675
                     
    Total cost and expenses   101,895   72,559   366,477   241,811
    Income (Loss) from operations   7,992   (1,908)   11,059   (8,823)
    Other income (expense), net   38   (109)   221   (407)
    Income (Loss) before provision for income taxes   8,030   (2,017)   11,280   (9,230)
    Benefit (Provision) for income taxes   24,698   (52)   25,193   (838)
    Net income (loss) attributable to common stockholders   $   32,728   $ (2,069)   $   36,473   $ (10,068)
                     
    Net income (loss) per share attributable to common stockholders:                
    Basic   $       0.45   $   (0.03)   $       0.51   $     (0.15)
    Diluted   $       0.42   $   (0.03)   $       0.48   $     (0.15)
                     
    Weighted-average shares used to compute net income (loss) per share attributable to common stockholders:                
    Basic   72,645   68,847   71,936   65,665
    Diluted   77,211   68,847   76,712   65,665
                     
                     
                     
    (1) Includes stock-based compensation expense as follows:                
        Three Months Ended   Twelve Months Ended
        December 31,   December 31,
        2014   2013   2014   2013
    Cost of revenue   $        207   $      140   $        729   $        421
    Sales and marketing   3,995   3,201   15,003   10,131
    Research and development   4,551   2,705   14,884   6,270
    General and administrative   3,063   2,743   11,657   9,300
    Restructuring and integration         555
    Total stock-based compensation   $   11,816   $   8,789   $   42,273   $   26,677

     

    Yelp Inc
    Condensed Consolidated Statements of Cash Flows
    (In thousands)
    (Unaudited)
        Year Ended
        December 31,
        2014   2013
    Operating activities        
    Net income (loss)   $        36,473   $ (10,068)
     Adjustments to reconcile net income (loss) to net cash provided by
     (used in) operating activities:
           
    Depreciation and amortization   17,590   11,455
    Provision for doubtful accounts and sales returns   7,238   3,304
    Stock-based compensation   42,273   26,677
    Release of valuation allowance   (28,197)  
    (Gain) loss on disposal of assets and website development costs   4   159
      Premium amortization, net, on securities held-to-maturity   349  
    Excess tax benefit from share-based award activity   (1,834)   (353)
             
    Changes in operating assets and liabilities:        
    Accounts receivable   (21,291)   (12,843)
    Prepaid expenses and other assets   (4,011)   (1,572)
    Accounts payable, accrued expenses and other liabilities   8,927   4,971
    Deferred revenue   411   (298)
    Net cash provided by (used in) operating activities   57,932   21,432
             
    Investing activities        
    Acquisitions, net of cash received   (14,340)   (2,057)
    Purchases of property, equipment and software   (29,054)   (16,243)
    Capitalized website and software development costs   (11,349)   (4,856)
    Change in restricted cash   (14,764)   3,176
    Purchase of intangibles   (1,724)  
    Proceeds from sale of property and equipment     14  
    Goodwill measurement period adjustment     1,153
    Purchases of investment securities held-to- maturity   (210,459)  
    Maturities of investment securities held-to-maturity   53,002  
    Cash used in investing activities   (228,674)   (18,827)
             
    Financing activities        
    Proceeds from follow-on offering, net of offering costs     276,527
    Proceeds from issuance of common stock from share-based awards   20,164   13,554
    Proceeds from issuance of common stock for Employee Stock Purchase Plan   8,869   1,960
    Excess tax benefit from share-based award activity   1,834   353
    Repurchase of common stock   (1,318)   (674)
             
    Net cash provided by financing activities   29,549   291,720
             
    Effect of exchange rate changes on cash and cash equivalents   (1,259)   315
             
    Net increase in cash and cash equivalents   (142,452)   294,640
    Cash and cash equivalents at beginning of period   389,764   95,124
    Cash and cash equivalents at end of period   247,312   $ 389,764

     

      Yelp Inc      
      Reconciliation of GAAP to Non-GAAP Financial Measures      
      (In thousands)      
      (Unaudited)      
                       
          Three Months Ended   Twelve Months Ended
          December 31,   December 31,
          2014   2013   2014   2013
                       
    Adjusted EBITDA:                
      Net income (loss)   $ 32,728   $ (2,069)   $ 36,473   $ (10,068)
      (Benefit) Provision for income taxes   (24,698)   52   (25,193)   838
      Other (income) expense, net   (38)   109   (221)   407
      Depreciation and amortization   5,291   3,524   17,590   11,455
      Stock-based compensation   11,816   8,789   42,273   26,122
      Restructuring and integration         675
      Adjusted EBITDA   $ 25,099   $ 10,405   $ 70,922   $  29,429
                       
    GAAP net income (loss) to non-GAAP net income per share:          
      GAAP net income (loss) attributable to common Shareholders   $32,728   $(2,069)   $36,473   $(10,068)
         Add back: stock-based compensation 11,816   8,789   42,273   26,122
         Add back: amortization of intangible assets 550   620   2,448   2,260
         Add back: valuation allowance release (26,197)     (28,197)  
      NON-GAAP NET INCOME    $18,897   $  7,340   $52,997   $ 18,314
                       
      GAAP diluted shares   77,211   68,847   76,712   65,665
                       
    NON-GAAP NET INCOME  PER SHARE $    0.24   $    0.11   $    0.69   $     0.28

     

    Logo – http://photos.prnewswire.com/prnh/20050511/SFW134LOGO

     

     

    SOURCE Yelp Inc.

     

  • How Ranking Works In Pinterest’s Guided Search

    How Ranking Works In Pinterest’s Guided Search

    Pinterest launched Guided Search last April as a new way to help users discover content with some nudging in the right direction. It’s basically Pinterest’s way of suggesting search refinements as you browse. For example, if you search for “pasta,” you might be presented with options like: recipes, dishes, salad, packaging, one pot, shrimp, sauce, chicken, etc. If you click sauce, for example, you’ll get results that are pasta sauce-based, but also a new set of guides, such as: homemade, recipes, with fresh tomatoes, olive oil, healthy, easy, creamy, etc. And so on, and so on.

    “Guided Search helps Pinners refine and discover more relevant results for the answers that differ from person to person,” a spokesperson for Pinterest tells WebProNews. “As we build a discovery engine, searching is a key way for Pinners to find and save ideas Pinned by others. Searches derived from clicking on guides is one of the major sources of our search traffic, with guide clicking up 3x over the last 6 months.”

    Guided Search Ranking Factors

    Pinterest is now sharing some information about how guides for Guided Search are generated and ranked. Again, this is guides, not pins. They use the following signals: interests to guides, quality of results of composed queries, location, gender, current trend, and spam detection.

    Interests to guides looks at how users click each guide of a query. The more interest the user shows in a guide, the higher that guide is ranked. Quality of results of composed queries refers to how confident Pinterest is with the search results after the user clicks a guide. Confidence is calculated based on how users click the result pins and how often they add them to their boards. It also takes into account the quality of third-party web pages that the result pins link to. The more users like the results of a particular guide, the higher the guide ranks.

    Location is pretty self-explanatory, but it’s effective. Pinterest started using it as a ranking signal last month, and says it has seen a 5% to 10% increase in guide clicks in some countries as a result. Guide location scores factor in how much interest users from various countries show in each guide.

    Here’s a look at the same query in both the U.S. and U.K.

    “In general, male Pinners have different interests in guides than females, and so we rank guides differently based on what’s trending for each group. Gender scores are orthogonal to location scores in ranking. For example, male users in Mexico see guides ranked specifically for their demographic,” says Pinterest software engineer Kevin Ma. “We built a time sensitive scoring function to detect the current trend of users’ interests in guides. This function applies a recency boost to guides that have a momentum in ranking. If a large number of Pinners are interested in a guide in a short amount of time, this guide becomes a popular guide. Popular guides can be boosted to a higher rank for days. Once they lose their momentum, meaning less people are engaged to this guide, the function quickly ranks the guide to a later position.”

    The spam detection signal just means Pinterest removes any spammy Pins it finds from guide ranking.

    How People Are Using Guided Search

    On average, Pinners click 3.6 guides daily when using Guided Search, Pinterest says. Interestingly, men are more likely than women to click guides, and often do so on topics related to Art, Cars, Fitness, Health, Men’s Fashion, Outdoors and Shopping. This is good news for Pinterest, which recently shared some other stats about how it’s growing its male user base, which grew 73% year-over-year in the U.S.

    Pinterest also recently announced additional search improvements aimed at better targeting of search results based on gender.

    “We’ve already seen these improvements result in a double digit lift in engagement, similar to recent updates to the new user experience which show trending interests for each gender to choose from as they get started,” Pinterest told us.

    Women Pinners apparently use guides most when they’re searching in categories like Food and Drink, Home Decor and Technology.

    Pinterest says users outside of the U.S. use guides more often than U.S. users, with the highest click rate occurring in Mexico. Pinners in Argentina, Australia, Brazil, Canada, France, Germany, Italy, Japan, Mexico, Netherlands, Philippines and the U.K. are also more likely to click a search guide than those in the U.S., according to the company.

    The company says fitness-related searches also get some of the highest click-throughs of guides.

    “Guided Search launched on mobile first and was designed with a small screen in mind and optimized for tapping instead of typing, so it’s no surprise guides are clicked more often on mobile than web,” the spokesperson says. “Pinners on iPhone are 50% more likely to click a guide than those on web.”

    Pinterest finds that users are more likely to click guides during weekend rather than weekdays.

    Guided Search Helps Pinterest Understand Intent

    PInterest revealed earlier this month that since adding Guided Search, the average number of searches per person grew by 25%. At the time, the company explained that it’s getting better at understanding search queries. For example, with guides in action, it learns more about intent, and can better deliver on something like turkey recipes vs. Turkey the country.

    “The more people search, the better we can suggest results,” wrote Pinterest software engineer Dong Wang. “From the previous example, we can guess that the next person who issues the query ‘turkey’ may also be interested in the ‘turkey recipes.’ The information extracted from previous query log has shown to be effective in understanding the user’s search intent. Search context such as adjacent queries in the same search session and clicked Pins after submitting a search query can help us improve the discovery experience for future searches. To capture the information about a search query and make it available for other applications to process, derive signals and build features on top of it, we designed a data collection called QueryJoin.”

    QueryJoin contains the search query (which is its identifier), demographic stats (gender, country, language), adjacent queries, and pins. Each pin comes with aggregated data from “PinJoin,” which is a data collection of a cluster of pins with the same image signature and info). It also looks at engagement stats like number of clicks, repins, and likes. More on QueryJoin here and PinJoin here.

    “Guides change based on engagement, so the more people search and pin, the better the experience gets,” says Ma. Check out his blog post on the Pinterest engineering blog for a deeper dive into how guides are created on the back end.

    What Does Guided Search Mean for You?

    Pinterest obviously offers websites some traffic opportunities. According to Shareaholic, it’s the second biggest driver of social media traffic referrals behind Facebook.

    In a recent article, we looked at some ways you can optimize your own content and pins for better performance in PInterest search. This includes tips directly from Pinterest, as well as some insight from an ebook written by Pinterest marketer Vincent Ng. In short, you need to optimize your pins as well as your website for Pinterest sharing.

    We also interviewed Ng about how businesses can get more out of their PInterest marketing efforts. Among other things, he talked about Guided Search.

    “Guided Search allows for businesses and marketers to see what other topics or products people may be interested in,” he said. “For example, you may be in the business of selling wedding dresses, but you’re not too sure what dresses are popular. When you use Guided Search, it tells us that people are looking for princess wedding dresses, vintage wedding dresses, and lace wedding dresses and so much more. Now you can create boards and pins around those specific topics and keywords. You don’t have to guess what people want. Guided Search will tell you what people want.”

    Pinterest says it will continue to work on making Guided Search more personal and localized with additional updates planned for throughout the year.

    Image via Pinterest, Shareaholic

  • Google Adds Crawling, Indexing Of Locale-Adaptive Pages

    Google Adds Crawling, Indexing Of Locale-Adaptive Pages

    Google announced that it’s introducing new locale-aware crawl configurations for Googlebot for pages it detects may adapt their content based on the request’s language and perceived location.

    “Locale-adaptive pages change their content to reflect the user’s language or perceived geographic location,” Google says in a blog post. Since, by default, Googlebot requests pages without setting an Accept-Language HTTP request header and uses IP addresses that appear to be located in the USA, not all content variants of locale-adaptive pages may be indexed completely.”

    The new configurations are geo-distributed crawling and language-dependent crawling. The former sees Googlebot starting to use IP addresses that appear to come from outside of the U.S. as well as the current IP addresses that appear to be from the U.S. that Googlebot already uses. The latter is where Googlebot crawls with an Accept-Language HTTP header in the request.

    The new configurations are enabled automatically for pages Google detects to be locale-adaptive, and the company warns you may notice changes in how it crawls and shows your site in search results even if you haven’t changed your CMS or server settings.

    Google supports and recommends using separate locale URLconfigurations and annotating them with rel=”alternate hreflang annotations. It considers using separate URLs the best way for users to interact and share your content, while maximizing indexing and better ranking your content.

    More on locale-aware crawling by Googlebot here.

    Image via Google

  • Google Rolls Local Update Out To More Countries

    Back in July, Google launched an algorithm update that shook up local search results in the U.S. While Google never gave it an official name like Panda or Penguin that we’re aware of, Search Engine Land started calling it the “Pigeon” update, and that’s what people in the industry have, for the most part, adopted for it.

    That update has now reportedly started rolling out to other countries including the UK, Canada, and Australia.

    Back in July when the update launched, people noticed missing 7 packs in some types of local results, and Google confirmed the update, saying that it “ties deeper into their web search capabilities, including the hundreds of ranking signals they use in web search, along with search reatures such as Knowledge Graph, spelling correction, synonyms, and more.”

    The update was also said to improve distance and location parameters.

    Search Engine Land is now reporting that the update has significantly affected local businesses in the new regions, and points out that Google is, once again, making major algorithm changes around the holidays, which it had pretty much stopped doing until recently.

    As we’ve talked about in the past, Google updates around the holidays can deliver major blows to businesses at the most important sales time of the year. Now, not only are they rolling this update out, they’ve been slowly rolling out a new version of Penguin.

    Image via Google

  • Bing Adds Quick Answers For Local Info

    Bing Adds Quick Answers For Local Info

    Microsoft announced that Bing will now display quick answers to queries related to local information. These come in the form of “facts” at the top of the search page, which provide things like phone numbers for restaurants, hours of local stores, and directions to people’s houses.

    “Need help figuring out whether that unbelievable sale item is still around and you can’t waste another moment? Or want to celebrate your savings with a nice dinner? Just search for the phone number and we’ll give it to you right there,” says Microsoft. “Now, how to get there? Just ask for directions and you can see a quick answer showing the best route with distance and travel time information. Click on turn by turn directions to get the full route details.”

    Examples of queries you could use (as provided by Microsoft) include: How to reach 120 Broadway, New York, NY 10271 from Brooklyn?; Directions to 920 Dexter Ave N, Seattle, WA; Travel time to 440 Terry Ave, Seattle.

    You can also use “reviews” or “address” commands for places.

    The directions feature is currently only available in the US, UK and France, while reviews and address answers are only available on desktop.

    Images via Microsoft

  • Yahoo Takes Major Search Partner Away From Google

    Yahoo may have lost its way in search over the years, but it would appear that CEO Marissa Mayer is determined to bring search back to the forefront. Going to head with her former employer in its specialty may not be an easy feat, but she’s doing everything she can, it would seem, to cement Yahoo’s brand back into search relevance. Keep in mind, Yahoo was the king of search at one point, and a lot of people are frustrated with Google for various reasons (look no further than the comment sections on our Google search articles for proof of that).

    Can Yahoo make a significant comeback in search? Share your thoughts in the comments.

    Yahoo and Mozilla announced a strategic five-year partnership making Yahoo Search the default search engine for Firefox in the United States both on mobile and desktop.

    “This is the most significant long-term partnership for Yahoo in five years,” a spokesperson for the company tells WebProNews. “As part of this, Yahoo will introduce an enhanced search experience, which U.S. Firefox users will receive first in December 2014.”

    This is huge news for both parties as well as for search in general. Google has been the global default search experience in Firefox for the past ten years. While Chrome has emerged in the meantime, Firefox remains a popular browser, and should give Yahoo a significant boost in searches.

    Here’s what the desktop web browser market share looked like last month (via Wikipedia):

    The Mozilla Google deal came up for renewal this year, and Mozilla decided to review its competitive strategy and explore its options.

    “In evaluating our search partnerships, our primary consideration was to ensure our strategy aligned with our values of choice and independence, and positions us to innovate and advance our mission in ways that best serve our users and the Web,” said CEO Chris Beard. “In the end, each of the partnership options available to us had strong, improved economic terms reflecting the significant value that Firefox brings to the ecosystem. But one strategy stood out from the rest.”

    Firefox will on longer have a single global default search provider. Mozilla says it’s adopting a “more local and flexible” approach with different partnerships for different countries. While Yahoo is the U.S. partner, it’s Yandex in Russia and Baidu in China. In all, Firefox will have 61 different search providers pre-installed across 88 different language versions. Google will still be among those options, and it will continue to power Safe Browsing and Geolocation features in Firefox. Google will also remain the default in Europe.

    That could change, however, and given that Mozilla and Yahoo are now buddies, you have to wonder if Yahoo will eventually take the reins there too.

    Mayer said, “We’re thrilled to partner with Mozilla. Mozilla is an inspirational industry leader who puts users first and focuses on building forward-leaning, compelling experiences. We’re so proud that they’ve chosen us as their long-term partner in search, and I can’t wait to see what innovations we build together. Yahoo, we believe deeply in search – it’s an area of investment, opportunity and growth for us. This partnership helps to expand our reach in search and also gives us an opportunity to work closely with Mozilla to find ways to innovate more broadly in search, communications, and digital content.”

    “Our teams worked closely with Mozilla to build a clean, modern, and immersive search experience that will launch first to Firefox’s U.S. users in December and then to all Yahoo users in early 2015. The interactive and integrated experience also better leverages our world-class content and personalization technologies,” she said. “Search inspires us because we think it’s something that will change and improve dramatically, and because fundamentally, search is about human curiosity — and that is something that will never be finished.”

    “Search is a core part of the online experience for everyone, with Firefox users alone searching the Web more than 100 billion times per year globally,” said Beard. “Our new search strategy doubles down on our commitment to make Firefox a browser for everyone, with more choice and opportunity for innovation. We are excited to partner with Yahoo to bring a new, re-imagined Yahoo search experience to Firefox users in the U.S. featuring the best of the Web, and to explore new innovative search and content experiences together.”

    In recent years, Yahoo has become known more for its display advertising business than its search business, but in its most recent earnings report, it actually revealed that it’s doing better in search. The company saw its eleventh quarter of year-over-year search revenue growth with price-per-click up in most regions.

    “We continue to find ways to enhance the performance of our search ads through better user interfaces and higher quality traffic and as advertisers ultimately find our search ads more valuable,” Mayer said at the time.

    She also talked a little about search on the conference call that followed the earnings release. She said, “When we think about what will search look like, on a phone, on a smaller device 10 years from now, we think it looks pretty different then it looks today. We really like the Aviate technology that we acquired we’ve been looking at how can really enrich the experience such that its not a lot of different answers perfectly ranked but actually the one answer you need when you’re on the go, or you’re working in a more constrained display, real constrained screening environment.”

    More on the Aviate acquisition here.

    As you probably know, Yahoo made a deal with Microsoft in the pre-Mayer years, which saw Bing powering Yahoo search, but it’s become increasingly clear that Mayer isn’t a big fan of the deal, and it will likely end eventually. Having a partnership with Mozilla will help it better compete with both Google and Microsoft, which of course uses Bing for its Internet Explorer browser.

    Interestingly enough, it sounds like Bing doesn’t think it will really ever be able to take significant market share away from Google when it comes to core search.

    For what it’s worth, the Yahoo/Bing partnership saw its biggest paid search market share increase in five years in Q3.

    As far as Firefox goes, Mozilla is doing plenty to keep its flagship product relevant, which will only help Yahoo in the United States. It recently announced some major privacy-related initiatives, and that’s something that’s been on a lot of people’s minds, particularly since the whole NSA/PRISM scandal came to light. By the way, under the partnership, Mozilla says Yahoo will support Do Not Track in Firefox.

    Mozilla is also courting developers with a new Developer Edition of Firefox.

    As of this summer, Mozilla is under new leadership as Beard became CEO, though he’s been “deeply involved with every aspect of Mozilla” since 2004.

    Google’s dominance has been helped by partnerships like the ones it has held with Google and Apple over the years, but those are starting to break down. Apple has also been distancing itself from Google reliance in a variety of ways over the past couple years.

    Google is too big at this point to face any major threat, but losing such significant partnerships has to hurt it to some extent. And if you’ll recall, when Google released its latest earnings report, one of the storylines was whether or not Google’s core business is actually in trouble. Some analysts seem to think it might be as growth has slowed. Google has also seen twelve straight quarters of ad price decline.

    In case you haven’t noticed, Yahoo has been making a lot of acquisitions over the past couple years, and has been launching major overhauls to its core products while getting rid of others so it can focus on the ones that really matter. It’s hard to argue that Mayer hasn’t breathed new life into the company since she took over.

    Yahoo doesn’t have to become top dog in search again to have a major impact on the web and businesses. Either way, for the first time in a long time, it would seem that Yahoo has plenty to be excited about when it comes to search.

    Do you use Firefox? Yahoo Search? Do you you think Yahoo is headed in the right direction? Discuss.

    Image via Wikimedia Commons

  • Large Whale Beached in Nicaragua, Locals Help

    A massive whale, thought to be a humpback, beached itself on the shores of Nicaragua’s southern coast Friday. Locals and tourists tried to intervene, and push it back out to sea, but were unsuccessful by the time the sun was setting.

    According to Mario Rodriguez, the Nicaraguan Environment Ministry’s delegate stationed in the region, the female whale, estimated to be roughly 60 feet long, came ashore Friday morning at Popoyo beach, which is situated near the town of Tola, approximately 70 miles south of Managua.

    Over 50 locals and tourists spent Friday trying to push the cetacean back out to sea, but became exhausted as night fell. Authorities and environmental officials arrived on scene to discuss a realistic plan of moving the whale into deeper waters.

    Here is a clip of the attempted rescue:

    The rescue effort continued into Saturday morning, though there is no word on the present state of progress.

    While the Pacific region of the southern coast of Nicaragua hosts droves of whales and dolphins this time of year, research suggests that human activity contributes to the whales coming ashore.

    Experts believe that pollution, shipping noise and, in certain instances, military sonar, have contributed to a rise in frequency of whales beaching themselves. Red tides, shark attacks, cases of pneumonia, injuries sustained from collisions with seafaring vessels have also been suggested as possible causes. Shifts in the Earth’s magnetic field have also been researched.

    Humpback whales are found in all of the world’s oceans, and migrate roughly 16,000 miles annually. Adult humpbacks average between 39-52 feet long, and can weigh 40 tons. The species feeds primarily in northern waters during the summer, and then travels south in the winter to breed, while living off stored fat reserves.

    Once almost hunted to extinction, population gains have been since protective laws were put into effect in 1966. The world humpback whale population is presently estimated to be roughly 80,000.

  • Facebook Has A New Directory For Local Places

    Facebook has an interesting new local search and discovery tool available at Facebook.com/places. It gives users a look at places with Facebook pages, including those your friends have been to (with their comments) and others who have left reviews.

    The directory lets you browse through restaurants, hotels, bars, cafes, public attractions, arts & entertainment, gyms, movie theaters, schools, theaters, grocery stores, and landmarks.

    It also points you to more cities nearby.

    When you click to view all of any category, you’re directed to Graph Search results for that category in that city.

    Given Facebook’s current strategy of releasing standalone mobile apps, I wouldn’t be surprised to see some version of this make for such a release in the near future.

    Via Search Engine Land

    Image via Facebook

  • AdWords Gets Local Google Forwarding Numbers

    Google announced the launch of local Google forwarding numbers, which local businesses will be able to display on their ads. The point is that these have local area codes, and may inspire more clicks/calls.

    Google says in an update on Google+, “Many people who search for local businesses prefer to call a phone number with a recognizable area code. That’s why starting today, ads with call extensions set up to use Google forwarding numbers can now show a local Google forwarding number, where available. Local Google forwarding numbers share the same area code as your business phone number, or a local area code for the same geographic region. For example, if your business is based in San Francisco, CA, your ads are eligible to use a 415 area code with your Google forwarding number.”

    “If you’d like to show a local Google forwarding number with your ad and already have a local phone number assigned to your call extension, you’re all set,” Google adds. “If you’ve assigned a toll-free number to your call extension and prefer to use a local Google forwarding number, update your call extensions settings.”

    The forwarding numbers are only available for numbers based in the U.S. Even some of those numbers may not be eligible, but in those cases, the ad will continue to show a toll-free Google forwarding number.

    Google has a help center article discussing local forwarding numbers here.

    Image via Google

  • Report: Big-Spending SMBs Prioritize Search

    Search engine marketing is the top digital marketing priority for most higher-spending small and medium-sized businesses, according to anew report from BIA/Kelsey. These are businesses spending over $25,000 a year on advertising and promotion. On average, they’re spending $79,000.

    60.6% rated search advertising and marketing (including SEO) as an “extremely high” or “very high” priority for the coming twelve months. 20.7% reported using PPC advertising in the previous 12 months, compared to 19.6% in 2013.

    “The LCM [Local Commerce Monitor – the study] findings indicate small businesses want to improve on the ability for consumers to discover them,” said Steve Marshall, director of research, at BIA/Kelsey. “SEM, SEO, and pay per click are fundamental to achieving this goal, particularly with the growth of mobile search.”

    According to the firm, local search revenues are expected to reach $7.2 billion in 2015, which would be up from $7.1 billion this year. It maintains that local mobile search will account for 51.1% of mobile ad spending in 2015.

    The LCM recently found that small businesses spend more on social media than any other media category with Facebook dominating at 55.1% of SMBs reporting they have Pages.

    BIA/Kelsey will release additional findings at an upcoming local media conference in December.

    Image via BIA/Kelsey

  • Yahoo Taps Hipmunk For Flight And Hotel Search

    Yahoo Taps Hipmunk For Flight And Hotel Search

    Hipmunk announced that it has been named Yahoo’s exclusive flight and hotel search provider, and is now integraed with Yahoo Travel, giving users access to Hipmunk’s own travel search offerings.

    Hipmunk CEO Adam Goldstein said, “After our recent funding round, forging alliances that introduce Hipmunk to new audiences is a key part of our growth strategy. We’re excited to offer our experience to a new set of users while enabling Yahoo Travel to provide its users a great metasearch experience.”

    “For flights, users can use the ‘agony’ filter which sorts flights by price, duration, and number of stops, so that the most convenient options are shown first,” the company notes in a blog post. “Those who search for hotels see them sorted by ‘ecstasy’ which filters by price, amenities, and reviews. In addition, hotel searchers are able to refine hotel results by proximity to a particular point of interest by using the interactive map.”

    The new integration is available both on desktop and mobile. Hipmunk has over a million listings.

    This follows Yahoo’s recent deal with Yelp, which sees the popular online review service power local listings.

    While Yahoo may rely on various third-party providers for its search results (Microsoft’s Bing being the provider of web results), the company’s search business is actually on the way up as its recent earnings report showed.

    Image via Yahoo

  • Apple Gives Business Local Listing Tool For Maps

    Apple launched a new way for businesses to verify listings on Apple Maps – Apple Maps Connect. Between the popularity of Apple devices and the company’s increasingly independence from Google services, it’s probably a good idea to make sure you appear there.

    First, you have to have an AppleID to log in. Then, you’re prompted to add your business. It then tells you it will use your updates to improve Apple Maps for users and partners.

    It will then prompt you to search, and see if your business is already on Apple Maps. If not, you can proceed. You will enter your relationship to the business, and the phone number and address info. Then, it will give you the option to verify with a phone call. After that, you’ll confirm the actual location by dragging a pin on a map over the correct building.

    After you confirm that, you’ll add the business to one to three categories. If you can’t find an appropriate category, you can suggest one. Then, you’ll confirm your open hours. After that, you can add links to your website, your Facebook Page, your Yelp Page, and/or your Twitter account. The links will be used to validate the business and collect more info, Apple informs you.

    Once you complete all of that, you can review the information, and submit it to Apple.

    The service is reportedly only available for U.S. businesses for the time being with more countries coming soon.

    Images via Apple

  • Groupon Wants To Get Your Business Found In The Search Engines

    Groupon announced what it’s referring to as a “bold initiative to build a page that lives on Groupon and search engines for almost every local business in the United States.”

    The initiative is called Groupon Pages, and is essentially business listings on Groupon, but those that should turn up in a search on Google or Bing, not entirely unlike Yelp pages.

    “By giving local businesses access to the millions of people that search our marketplace, we’re dramatically increasing the number of merchants on Groupon and providing our customers with yet another reason to always check Groupon first,” a spokesperson for the company tells WebProNews in an email.

    We’ll see if the search engines think these are the pages consumers should be checking first.

    “We’ve already built more than 7 million pages and collected more than 20 million validated ratings and helpful tips from real customers to highlight the unique aspects of these local businesses,” they add. “Ex. There might be 10 sushi restaurants in the Lincoln Park neighborhood of Chicago. (There are probably more.) We’re still going to show you the four places where we’re currently running a Groupon deal, but we’re also going to show you ratings, tips, money-saving opportunities and other useful information for the other six businesses.”

    The company says it’s leveraging its “vast knowledge and experience in local commerce” to create transactional spaces for merchants, where people can also find deals, which can influence their purchases.

    Merchants can claim a page, and manage its content. The pages can be personalized, and can include links, business hours, phone numbers, addresses, photos, and testimonials. Merchants can publish specials, coupons, and promotions.

    Groupon will provide feedback to businesses based on surveys they send out every time customers redeem deals or claim merchant coupons/specials. The pages let merchants directly engage with customers who leave feedback, which can be helpful whether it’s positive or negative.

    On the consumer side, people can follow specific merchants, and get updates about them, including new deals. They can also request deals. If enough people request one for a business that isn’t running a deal, Groupon will reach out to the merchant to try to come up with one.

    People can also use business pages to recommend the business to others and leave tips. They can even earn verified status.

    The most beneficial part of all of this for businesses may be increased search visibility, assuming Google ranks these pages favorably, which seems like a real possibility.

    Image via BusinessWire

  • Tool Claims To Show Google Search Bias

    Tool Claims To Show Google Search Bias

    As recently reported, Yelp has formed a coalition (not entirely unlike the FairSearch Coalition) with other Google critics/competitors Consumer Watchdog, Jameda, HolidayCheck, TripAdvisor, and Fight for the Future. The group launched the site Focus on the User, which comes with a downloadable Chrome extension to show you how Google “manipulates” search results to inject its own content and reviews from Google+, even when results from some of the aforementioned competitors would be more relevant (at least according to said competitors).

    Does Google unfairly manipulate its search results in your opinion? Let us know in the comments.

    In another article, we looked at how Google is injecting more and more direct “answers” into its search results, and how these answers have varying degrees of accuracy, and have the potential to send less traffic to third-party websites, which it’s actually getting these answers from in many cases.

    Google has said time and time again, however, that it focuses on users, not websites. Yelp and its cohorts are therefore using that mantra as their angle for this new Google criticism initiative, which comes as the EU awaits new concessions from the search giant to quell so-called anti-competition concerns. In fact, the tagline on the site’s homepage is: “Google+ is hurting the Internet. Europeans have the power to stop it.”

    Here’s the introduction video.

    The video demonstrates the Chrome extension, which claims to “turn on” the main Google algorithm within local Onebox results, so that these results show what the algorithm actually deems the most relevant, which (you guessed it) tends to be things from the competitors and not Google+.

    “You might think that Google gives you the best answers from across the web when you search for something as important as a pediatrician in Munich, a bicycle repair shop in Copenhagen, or a hotel in Madrid,” the site says. “But Google doesn’t actually use its normal organic search algorithm to produce the responses to this question that you see prominently on the first screen. Instead, it promotes a more limited set of results drawn from Google+ ahead of the more relevant ones you would get from using Google’s organic search algorithm.”

    The group says it has tested the tool’s results with thousands of users, and that all of the info in the demo comes from Google itself. It also shares this piece of anecdotal evidence:

    When you search for “hotel berlin” today, Google.co.uk injects a map on the right side of the screen showing locations of Berlin hotels. Having a map appear for local searches makes sense. But rather than connecting the map pins to HolidayCheck, a leading hotel review provider founded in Germany, the map is hard-coded to Google+’s review ecosystem. This clearly doesn’t produce the most relevant results, as HolidayCheck almost always ranks higher than Google+ content according to Google’s own relevance ranker. You can see this for yourself by trying a simple test. Perform a search on Google for [hotel berlin (site:holidaycheck.de OR site:plus.google.com)]. Limiting the search to only these two review ecosystems makes it possible to see how they rank comparatively according to Google’s own relevance-based general search algorithm.

    The results are rather shocking: for that query, Google’s general search algorithm thinks HolidayCheck has over 370 results that are more relevant than the most relevant result from Google+. But Google still gives Google+ preferential placement in search results.

    The FAQ portion of the group’s website is where it really makes its arguments against known Google defenses about such criticisms.

    For example, it’s Google’s site. Shouldn’t it be able to do whatever it wants?

    “Most of the time yes, but not if Google is acting anti-competitively by abusing its dominant position in organic search to tie its vertical search products, depriving consumers of relevant results, stifling competition and impairing innovation,” it says. “Consumers need to be able to access competitive sources of information from across the web; by tying its own vertical search products to organic search results, Google prevents this.”

    A common defense from Google is that competition is only a click away. And it is. There’s no real argument for this in my opinion. Users don’t have to use Google, which is a free service just like its competitors. There is absolutely nothing stopping consumers from going to Yelp, TripAdvisor, or any of these other services, and skipping Google altogether.

    The group’s response to this says, “Google has an overwhelming and very durable share of the European organic search market. This market share has an important effect on conditioning user behavior, masking alternative sources of information, and raising the costs (e.g., time and effort) to switch to other sources of information.

    “Using a search engine might be simple. But running a search engine is highly complex and offers many dials and levers that impact user behavior. A company like Google knows that it can degrade quality to a certain point before consumers leave in droves. Google has made an art of predicting user behavior and knowing how much change users will tolerate before switching to another organic search service.”

    The real question in all of this is whether or not that’s a valid argument. Should Google be punished for being good at knowing what they have to do to keep people using their product while also doing things that help their product? Isn’t that basically what running a business is about?

    Interestingly, the relevance of Google+ is also among the FAQ with the question being: “I’ve read that Google+ is a failure. Is this even still relevant?”

    The answer from the FAQ is that it’s being used to “unify and draw data from different Google products” and that Google uses the brand to build products for local businesses.

    Its interesting that this thing is apparently spearheaded by Yelp, yet it didn’t announce it on its blog, and the demo and examples don’t really focus on Yelp content, which is itself frequently criticized by businesses and users alike (not to mention shareholders). On its most recent earnings call, Yelp pointed out that a Google algorithm change increased U.S. Yelp traffic, though international traffic declined month-over-month despite being up 80% year-over-year.

    This new effort from Yelp and its peers is focused specifically on Europe.

    Should Google be forced to change the way it serves local results in the way that Focus on the User is illustrating? Should Google be able to serve the results however it wants? Share your thoughts in the comments.

  • Google Expands Local Inventory Ads

    Google announced the expansion of its local inventory ads to additional countries and formats. The ads are now available in the UK, France, Germany, Japan, and Australia.

    “More and more people turn to search to plan their local shopping trips,” says product manager Christina Ilvento. “In fact, 83% of shoppers would be more likely to visit a store if they could check the availability of an item online beforehand. Since we launched local inventory ads in the US last fall, many savvy retailers have taken advantage of the opportunity to promote their store items to nearby shoppers on Google.”

    “We have also expanded support for store-only products and campaigns to desktop devices, enabling retailers to promote stores to the right customers at the right time,” Ilvento says. “For example, you can prioritize showing local products to get shoppers in your doors during the weeks and days leading up to the holidays. As items go out of stock online and last-minute shipping costs increase, retailers who can provide cost-effective, quick in-store purchase options stand out in the crowd.”

    Google has a participation overview for local inventory ads available here. This discusses eligibility, how they work.

    There’s also a form you can fill out here if you’re interested in signing up to use the ads.

  • Google Changes Search Ads On Smartphones

    Google announced some tweaks to the way it displays mobile search ads on smartphones. Beginning on October 15th, ad extensions may show instead of the second line of ad text.

    Here’s the before and after:

    Google says the adjustments are aimed at making it easier and faster for consumers to find things while on the go.

    “Description line 2 may or may not show, depending on how well it’s expected to perform,” says product manager Senthil Hariramasamy. “These improvements are designed to show more relevant and useful information to your customers. Many advertisers have already optimized their ad text in a way that’s updated for longer headlines in keeping with our ads best practices, so no action is required in many cases.”

    Hariramasamy adds, “By showing ad extensions in this more prominent location, consumers will have easier access to information about your business, like your location and product offerings. Advertisers will see improved ad performance because you’ll be able to: Highlight featured products and services in a more pronounced way using callouts; provide useful and timely local information with location extensions; [or] take customers to relevant pages on your site, like to the sale or promotion page, with sitelinks.”

    Google notes that after the update, users may see a Google Maps marker that shows the location of a place as well as the URL, ad creative, and online order form, all within one ad.

    Image via Google

  • Yahoo Buys Zofari For Local Search

    Yahoo Buys Zofari For Local Search

    Yahoo has acquired Zofari, which offers a local search and discovery app of the same name. It first launched in 2012.

    Zofari announced the acquisition on its website (via TechCrunch), where it says:

    Since our very first alpha in 2012, our goal has been to deliver brilliant local recommendations in the fastest way possible, and essentially, make the world an easier place to explore. Inspired by what Pandora has done for music and Netflix has done for movies, we built (what we think) is a beautiful and powerful recommendation app that allows users to discover new places based on the restaurants, bars and cafes they know and love.

    Along the way, we’ve also created some cool contextualization technology that enables us to look at a place and extract granular information about it, transforming bland, vanilla attributes like ratings and dollar signs into the familiar ideas that people use to make real-world decisions.

    While we’ve built an experience we couldn’t be more proud of, we’re a small company and have always dreamed of reaching users at a greater scale. After meeting some of the amazing folks on the Yahoo Search team and hearing about their vision, the decision for our team to join Yahoo was an easy one. We can’t talk about what we’re working on yet but needless to say we are very, very excited.

    The local search and discovery space is an increasingly crowded one, so Zofari is probably better off with an established brand like Yahoo as the other big search engines, and dedicated services like Yelp and Foursquare battle it out.

    The Zofari apps for iPhone and Android are still available.

    Terms of the deal were not disclosed.

    Image via Zofari