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  • IBM CEO On Hybrid Cloud: Microsoft and Amazon Likely Partners

    IBM CEO On Hybrid Cloud: Microsoft and Amazon Likely Partners

    IBM CEO Arvind Krishna says that Microsoft and Amazon will be partners with IBM on the hybrid cloud via their Red Hat technology platform.

    “It’s a question of understanding what’s hybrid as opposed to pure public,” says IBM CEO Arvind Krishna. “I look at both Microsoft and Amazon as likely partners in this journey, not as being the one and two. In the hybrid world, the question is where does the client want to decide where the workload runs? They can run it on Amazon, they can run it on Microsoft, they can run it on IBM, or they can run it on private. What is the technology platform that goes across all of those? Red Hat gives a great answer to that technology platform.”

    “There are many capabilities people need around integration and cybersecurity,” adds Krishna. “We’ll bring those to bear. Then we will bring our services to bear for those clients who would like to get that help both in improving the skills of their own people or for us to do the work for them. That is why you see us report $24 billion dollars in the trailing 12 months on total cloud revenue. That’s a hybrid market and not a singular public cloud market.”

    IBM CEO Arvind Krishna On Hybrid Cloud: Microsoft and Amazon Likely Partners
  • ServiceNow CEO: COVID Accelerated Digital Transformation

    ServiceNow CEO: COVID Accelerated Digital Transformation

    “Digital transformation was the opportunity for our generation before COVID,” says ServiceNow CEO Bill McDermott. “Now with COVID, it has accelerated and exacerbated all the issues of broken systems and siloed operations. Before COVID they didn’t want to be told to go into a cubicle. Do you think after COVID once this thing clears up at some point in the future they are going to be told to go into a cubicle? No, they’re going to be digital.”

    Bill McDermott, CEO of ServiceNow, discusses how COVID has exacerbated “broken systems” and has accelerated the digital transformation of companies around the world:

    COVID Has Accelerated Digital Transformation

    Digital transformation was the opportunity for our generation before COVID. Now with COVID, it has accelerated and exacerbated all the issues of broken systems and siloed operations. People are not realizing that 75% of the workforce by 2025 will be millennial generation people. Before COVID they didn’t want to be told to go into a cubicle. Do you think after COVID once this thing clears up at some point in the future they are going to be told to go into a cubicle? No, they’re going to be digital.

    They’re also going to absolutely expect their employer to give them the best tools. The big idea if you want to give the customer a Michelin 3 experience is you have to fuse the employee experience and the customer experience on a common platform. This way most things can be automated for the customer on a self-service basis. The things that can’t be automated can immediately be workflow ordered to get the right person in the right place with the right skill set at the right time. That’s what we do and that’s why this is a thrilling moment.

    Now Platform Is the Standard For Digital Transformation

    The Now platform has become the standard for digital transformation in business today. If you think about most of these companies they’re grappling with the future of work. They have to accommodate their employees. They have very distributed workforces. How are they going to get them the tools that they need and onboard them properly? In some cases, they never even meet the people they hire. Then obviously, how are they going to manage the experience they have digitally?

    This also goes direct to the customer. How do you go direct to the consumer? How do you make sure you give them a great service so they stay loyal to you? The ServiceNow Platform is at the epicenter of all of that. More and more, developers are building new innovation on the fly on the Now Platform. The Now platform has become a standard for large enterprises around the world. The ecosystem and the network effect building on that are truly sensational. We’re extremely fired up because we want to make work… work better for people all over the world. What we’re trying to do is get to the essence of everything.

    ServiceNow CEO Bill McDermott: COVID Has Accelerated Digital Transformation
  • Zoom COO: Transaction Fees Possible For New OnZoom Service

    Zoom COO: Transaction Fees Possible For New OnZoom Service

    Zoom COO Aparna Bawa says that Zoom is open to experimenting with transaction fees for its new OnZoom service targeting video delivered services like piano lessons.

    “We still are watching and waiting to see what the economics look like,” said Zoom COO Aparna Bawa at WSJ Tech Live. “We want to make sure that the customer base that we’re serving finds it helpful, it’s priced at the right point, it’s beneficial to all,”

    When asked about getting a cut of online video services Bawa said: “We’re not quite sure how that’s going to work. “For us, it’s a long game. The more and more we can build our user base and establish trust with folks like you, the more sort of legs we have as a company.”

    OnZoom, currently in beta, is a service for paid Zoom users to create, host, and monetize events like fitness classes, concerts, stand-up or improv shows, and music lessons on the Zoom Meetings platform.

    “We were humbled and inspired by all of the amazing ways the world adapted to a literal shutdown of in-person events amid COVID-19,” says Zoom product manager Aleks Swerdlow. “When business owners, entrepreneurs, and organizations of all sizes had to find some way – any way – to stay the course and continue providing services to their customers, many turned to Zoom. OnZoom simplifies that experience.”

    In short, OnZoom is Zoom for paid events or services. It has the potential to vastly increase Zoom revenues by tapping into entrepreneurs and small businesses that want to provide a service specific to individuals or groups and not just give it away on YouTube. Think personalized Yoga training, tutors for your kids, computer support, and cooking classes personalized to you. It also includes event discovery features and can be used for free events as well.

  • The Software Decade Is Now

    The Software Decade Is Now

    “The next decade looking ahead is going to be the Software Decade,” says Snowflake board member and Altimeter Capital partner Kevin Wang. “Trends of moving more software to the cloud are just persisting. Cloud has completely changed the way that software is built and run. Software itself is being completely transformed. If what you saw over the past decade was exciting I’m even more excited about the next decade.”

    Kevin Wang, Snowflake board member and Altimeter Capital partner, says that the next decade looking ahead is going to be the Software Decade:

    The Software Decade Is Now

    The past decade has been a prolific time for technology companies. When you look at what we are set up for in the next decade it’s good to pause right now to see what has happened during the pandemic. We’ve seen that software is an integral part of the global economy. During the pandemic, we’ve found that we couldn’t go through the pandemic without the tools that we have.

    Stanford research shows that just during the month of May over two-thirds of US GDP was created in our homes alone. That’s just incredible. These trends of moving more software to the cloud are just persisting. The next decade looking ahead is going to be the Software Decade.

    Software Itself Is Being Completely Transformed

    When we take a step back we look at how these companies are set up for the next ten years. It’s easy to get focused on what might happen in the short run. These trends are so powerful that they are going to power these companies and adoption for several years. It’s true that the pandemic has accelerated and pulled forward a lot of that demand. But a lot of the trends and behaviors we see are going to persist. For example, people are talking over Zoom and that’s just changed the way we are going to work. We can give a lot of examples of how that’s going to persist over the long run.

    Software itself is being completely transformed. If what you saw over the past decade was exciting I’m even more excited about the next decade. What you have to understand is that cloud has completely changed the way that software is built and run. As we know, as business are digitally transforming they themselves are building and running more software. When you think about how to do that cloud has changed that.

    Historically, you always had to decide better, faster, cheaper. You could only pick one or two of them. Now you can do all three. When you look at Snowflake, for example, you used to have to manage a cloud data warehouse, and that was a lot of work for your database experts. You don’t have to do any of that anymore. Snowflake will manage all of that for you.

    The Software Decade Is Now – Altimeter Capital partner Kevin Wang
  • VMware COO: We Are So Happy That Zoom Exists

    VMware COO: We Are So Happy That Zoom Exists

    VMware COO Sanjay Poonen says that Zoom has changed the future of work:

    We are so happy that Zoom exists. When I was last in a pandemic in 2008 I was at SAP and we were all in a room sitting by a telepresence machine. It was so hot and only 10 or 15 people could sit at the same time. Then I first saw Zoom on my phone and it was beautiful. We obviously want to balance work and life and be in this place where we are concerned about both our physical and mental health. Physical health is important but mental health is equally important.

    We’re obviously helping companies through the pandemic. We’ve just adopted some best practices. We think we’re going to create Work 2.0. In the future of work-force-ware, we make it the best to work in any location. I recently had a lady that was going to do a global demand gen job. Initially, we would have thought that she could have done that job from Palo Alto only. She’s now doing that job from Sydney and doing an incredible job.

    We want to make VMware the best place to work. Then at the end of the day, each person has got to find their personal space by which they figure out the things that trample them back to work. Every day for me it’s my faith, my family, my friends. I’ve got a routine, whether it’s biking or whatever lets you get prepared for the next day. We are potentially going to be in this for the long haul.

    VMware COO Sanjay Poonen: We Are So Happy That Zoom Exists
  • Dropbox CEO: Virtual First Reinvents Work

    Dropbox CEO: Virtual First Reinvents Work

    “We call our approach Virtual First where most focused and solo work happens at home,” says Dropbox CEO Drew Houston. “Then because in-person collaboration is still critical for building teams and relationships and culture we’re turning our offices into collaborative spaces. We call these spaces Dropbox Studios. I feel as a company that we can only live out our mission if we’re on the leading edge of how we work ourselves.”

    “We also hope this Virtual First approach will give us the best of remote and in-person work, balancing flexibility with human connection, and creating a more level playing field for everyone,” notes the Dropbox Team blog. “We’re living through a challenging time. But we believe it brings an opportunity to redesign the way we work for the better.”

    Drew Houston, co-founder and CEO of Dropbox, says that starting today, Dropbox is becoming a Virtual First company. Remote work will be the primary experience for all employees and the day-to-day default for individual work:

    Virtual First Reinvents Work

    I don’t think anyone could have imagined how the entire world went to working from home overnight in the most traumatic and abrupt way possible. We see that the shift to distributed work is going to continue beyond when the lockdown ends. What’s interesting is the vast majority of our employees have said that they don’t want to return to the way things were before. They don’t want to lose the flexibility. They don’t want to go back to commuting. We’ve seen this with a lot of companies.

    We saw this as a unique opportunity to reinvent how we work and rethink this completely. It’s a little different from some of the other approaches. We thought about how do we combine the best elements of the remote and in-person experience. We call our approach Virtual First where most focused and solo work happens at home. Then because in-person collaboration is still critical for building teams and relationships and culture we’re turning our offices into collaborative spaces. We call these spaces Dropbox Studios. This is better than going fully remote or just sort of letting people figure it out for themselves.

    Fully remote cuts out the in-person experience which we think is critical to work. In a lot of the hybrid models which are saying work from home whenever you want to, we think risks the worst of both worlds situation where you don’t get the sense of community in an office and you don’t get the same level of flexibility.

    Shift To Distributed Work Is Massive Opportunity

    It’s a transition. Over time we’re not going to need as much physical space. That’s part of the explicit design here. Sure, there are some efficiencies on costs that result from that or result from being able to hire in lower-cost locations or allowing employees to live in lower-cost locations. But you need to solve for more than just costs. The primary factor for us is that the vast majority of our team wanted to preserve a lot of the benefits they were getting from working from home.

    There are a lot of issues with remote work but most importantly our customers and all the world have shifted to working in a distributed way. We see this as massively increasing our opportunity because there are all of these pain points and ways that we can improve the remote working experience. I feel as a company that we can only do that and we can only live out our mission if we’re on the leading edge of how we work ourselves.

    Dropbox CEO Drew Houston: Virtual First Reinvents Work
  • Twilio Acquiring Customer Data Company Segment

    Twilio Acquiring Customer Data Company Segment

    Twilio has announced it is acquiring Segment, a leading customer data platform.

    Like many communication companies, Twilio has experienced significant growth during the pandemic. The company’s APIs make it easy for developers to add voice, text, video, chat and email communication to their services and products.

    The acquisition of Segment will help companies better know their customers and use data to build a complete profile. This, in turn, will help them better meet their customers’ needs.

    “Data silos destroy great customer experiences,” said Jeff Lawson, co-founder and CEO of Twilio. “Segment lets developers and companies break down those silos and build a complete picture of their customer. Combined with Twilio’s Customer Engagement Platform, we can create more personalized, timely and impactful engagement across customer service, marketing, analytics, product and sales. We are thrilled to welcome Segment to the Twilio team.”

    “Together, Twilio and Segment have an incredible opportunity to build the customer engagement platform of the future,” said Peter Reinhardt, Segment’s co-founder and CEO. “We created Segment to help businesses set themselves apart in the digital age and deliver rich, connected customer experiences built on high-quality data. By joining forces and applying our customer data platform to Twilio’s engagement cloud, we’ll be able to make the entire customer experience seamless from end-to-end.”

    The deal is an all-stock deal worth approximately $3.2 billion and is expected to close Q4 2020.

  • Twilio CEO: COVID Accelerated Digital Transformation

    Twilio CEO: COVID Accelerated Digital Transformation

    “Even ahead of COVID, the market for companies who are undergoing digital transformation and who need to use digital technologies to compete and win in the modern economy was enormous,” says Twilio CEO Jeff Lawson. “COVID has been a tailwind to Twilio business but really is an acceleration of the trends that have gone on for the last 10 to 20 years as a result of digital transformation in nearly every kind of company.”

    Jeff Lawson, CEO of Twilio, discusses how COVID has accelerated the massive movement toward digital transformation by enterprises:

    COVID Accelerated Digital Transformation

    Even ahead of COVID, the market for companies who are undergoing digital transformation and who need to use digital technologies to compete and win in the modern economy was enormous. What COVID did is it accelerated many of the initiatives, many of the use cases, the things that companies needed to build to be competitive in this digital era were accelerated.

    They were accelerated because of COVID, because of social distancing, work from home, and migrating a lot of these business processes to software and into the cloud and modernizing all of this. COVID has been a tailwind to Twilio business but really is an acceleration of the trends that have gone on for the last 10 to 20 years as a result of digital transformation in nearly every kind of company.

    I’m Not Very Concerned About Microsoft

    I’m not very concerned (about new competitors like Microsoft). It’s the same reason that (I wasn’t concerned) when Amazon started building products in the communication space or Facebook or Google or even Blackberry once announced that they were going to compete with Twilio. First of all, we’re no stranger to competition. This is a huge market. It’s no surprise that a wide variety of companies have products in the communications domain.

    We compete by focusing on our customers, listening to what they need, and building differentiated APIs, a differentiated platform, and a differentiated super network. We’ve got a 12-year head start on anybody entering the space. The last thing I’ll add is that we are not a company that is very focused on competition. We’re focused on our customers. That focus has driven us for the last 12 years and has served us very well. We will continue to focus on the things our customers need in this enormous market and be able to take a lot of market share.

    Digital-Native Companies Want APIs That Work

    Strangely, I don’t think Microsoft CEO Satya Nadella wakes up every day thinking about Twilio. But we are also no stranger to pricing competition. In fact, that is how most companies have tried to compete with us through our 12-year history. They come in with an inferior product and they say we’re going to be cheaper. But it turns out that the biggest enterprises on the planet or digital-native companies, what they want are APIs that work, mature, scalable, and that work everywhere around the world.

    We’ve invested a tremendous amount of time and money to build the leading platform out there and what we found is that customers value that. So we’re no stranger to people trying to undercut us on price. What we think and what we hear from our customers is that they want quality, they want reliability, and they want HIPAA compliance. They want all sorts of capabilities that let them power their business and that’s what we offer.

    Low-Code, No-Code, and Yo-Code

    Low-code is a really exciting area. There are three buckets. There’s low-code, no-code, and then yo-code for the people who love to write code, developers. We’ve got products really for that whole spectrum. The typical way a developer might build on top of Twilio is to write code and host it themselves. We have a Twilio Functions product that allows us to host the software for our customers. Then we have Twilio Studio which is a drag and drop designer for the non-developer to be able to build out sophisticated workflows like interactive voice response systems on top of Twilio.

    We have embraced really all three of those categories of builders. We do believe that at every enterprise there is a large number of builders with different skill sets who are building the future of how those companies engage with their customers. We want to enable all those people to succeed on Twilio.

    Twilio CEO Jeff Lawson: COVID Accelerated Digital Transformation
  • What Is Advanced IVR and How Can Businesses Harness It to Increase Productivity?

    What Is Advanced IVR and How Can Businesses Harness It to Increase Productivity?

    In 2020, business phone systems are taking on new importance. 

    For one thing, the COVID-19 pandemic starkly showed the significance of talking to team members, colleagues, and business partners via (video) calls during remote work. In addition, phones also remain the top choice of 48% of US customers when it comes to picking a channel of communication to contact a business. 

    Modern business telephony is powered largely by VoIP, Voice over Internet Protocol. The shift of business phone services to the cloud has provided unprecedented flexibility. It has also enabled a large variety of additional functionalities to save clients countless headaches. 

    Advanced IVR is one of these functionalities. 

    But how exactly does it work? And how can you use this VoIP feature to boost your business’ communication efficiency and productivity? 

    What is IVR?

    IVR is short for Interactive Voice Response. It’s an advanced VoIP feature that today is often powered by artificial intelligence (AI). 

    Everyone is familiar with the previous generation of IVR. Call a business and chances are you’ll be greeted by a computerized voice asking you to “Press one for -”, before eventually routing you to the right extension. Advanced IVR goes far beyond that.  

    Basically, advanced IVR allows callers to interact with your business phone system by talking to it in their own words. They can phrase a specific request, or succinctly explain why they are calling. Then, the AI behind IVR parses those statements, and takes action – either forwarding the caller, or responding directly. 

    Throughout this process, the interaction is solely between the virtual assistant and the caller – without company agents having to take any sort of action. 

    This is made possible by Natural Language Processing (NLP), a voice recognition technology driving conversational AI. Natural speech is highly complex and context-dependent – further complicated by background noises, accents, and idiosyncratic pronunciation. 

    AI has the computational power to parse it nonetheless, especially prominent systems such as IBM Watson and Google Dialogflow. 

    But what exactly can you use advanced IVR for? 

    Route calls, prepare agents – and cut frustration!

    A central advantage of advanced IVR is that it allows callers to connect to business representatives as efficiently as possible, minimizing frustration. 

    Callers are spared a five-round game of “Press 1 for”, and the minutes spent listening to a mostly irrelevant menu of choices that 61% of customers detest. Instead, they can state why they’re calling in their own words, and IVR will route them to a relevant agent right away. 

    But AI also makes agents’ lives easier. IVR will transcribe the caller’s request and forward it to agents together with other relevant information, giving them an invaluable heads-up. Straight off, agents will know if they’ll be dealing with someone with a routine problem or an emergency. 

    What’s more, the AI behind advanced IVR can do emotional analysis of the tone of someone’s voice and tell whether they are neutral, happy, scared, impatient, irritated, or furious. Again, this is an advantage for agents since they’ll be warned before facing a customer who might go ballistic. 

    But the system can also make routing decisions on the basis of emotion. It can, for instance, let an angry- or scared-sounding caller with an emergency jump the queue, rather than leaving them stuck for half an hour behind three people who only want to reschedule appointments. 

    Implement customer self-service

    A second major application of advanced IVR is customer self-service. 

    Modern VoIP business phone systems can be integrated with any number of other business platforms, letting the conversational AI access databases, and make adjustments and changes without the intervention of a human agent. 

    Consequently, the IVR can take care of routine customer requests such as scheduling or canceling appointments, or tracking shipments. This leaves company representatives free to efficiently deal with less monotonous and more complex requests. 

    Thanks to voice biometrics, IVR systems can even handle sensitive requests, such as checking account balances. 

    Statistics show that up to 83% of customers prefer this form of self-service over waiting to talk to a human agent. All things considered, this is unsurprising – especially since IVR-powered self-service is available 24/7. 

    Finally, thanks to integrations with Customer Relationship Management (CRM) systems, IVR-client interactions can even be highly personalized. 

    The Bottom Line

    Overall, advanced IVR can streamline communication, especially in customer service – to boost efficiency and productivity. It takes the pressure off agents, allowing them enough time to deal with complex requests, and reduces business owners’ costs for staffing, training, and onboarding. 

    More crucially, though, it increases customer satisfaction by improving call routing, cutting hold time, and providing a frustration-free system for 24/7 self-service for routine requests.

    So that a happy customer stays around – until the next call.

  • IBM: Barriers To Digital Transformation Have Broken Down

    IBM: Barriers To Digital Transformation Have Broken Down

    “The barriers have broken down now in digital transformation because of people working from home and the need to adopt faster,” says Brenda Harvey, General Manager at IBM Asia Pacific. “We see continued growth of hybrid cloud and of cloud services after the pandemic. It’s touching every element of a company’s business processes from the inside out and the outside in.”

    Brenda Harvey, General Manager of IBM Asia Pacific, discusses how the work at home acceleration caused by the pandemic has permanently broken down the barriers to digital transformation:

    Cloud Driving Better Business Impact

    The benefits coming from new personalized services, workflow automation, infusing AI to help drive this more personal experience, are actually driving better business impact. When we think about hybrid cloud which enables you to leverage all of your investments across your infrastructure we’re actually seeing two and a half times value than traditional models. We’re also seeing the benefits from regulatory cloud and capabilities that we’re putting into our platforms. We just announced a financial services cloud and we’ll do the same with insurance and healthcare.

    We’ll take the costs out of the regulatory risk and compliance while providing more value from a business perspective. We’ve had a number of relationships across multiple industries including BNP Paribas, MUFG Bank, Adobe, across telecom with Vodafone Idea, Bharti Airtel, Verizon, and even Schlumberger and Ernst & Young. Companies are seeing the value of these platforms. In fact, in the study, 94% of the respondents said that by 2022 they would have a new business platform model that would continue to power their business.

    Barriers To Digital Transformation Have Broken Down

    We see continued growth of hybrid cloud and of cloud services after the pandemic. It’s touching every element of a company’s business processes from the inside out and the outside in. The inside out includes HR, finance, risk compliance, procurement, supply chain. Then the outside in, marketing, sales, customer engagement, and customer service. With marketing at marketing events, we saw a 3X response into our Think Digital than previous years because we could have more reach. So now marketing is taking into account a digital transformation of the clients’ needs.

    Customer service and engagement are the number one priority of our clients. They are building and investing in the contact center to improve the experience and drive more value. This cloud platform will bring in new capabilities with 5G such as IoT (internet of things), blockchain, and of course quantum capabilities. We’ll see the technology advance while the cultural change is advancing too. The barriers have broken down now in digital transformation because of people working from home and the need to adopt faster.

    IBM: Barrier To Digital Transformation Have Broken Down
  • Box CEO: Power Of The Cloud

    Box CEO: Power Of The Cloud

    “Snowflake is a very disruptive enterprise software company actually going out and going public larger than Google did,” says Box CEO Aaron Levie. “It’s a profound statement about the power of the cloud and the scale of these opportunities. We would not have anticipated ten years ago an enterprise software cloud company that doesn’t exist in 2010 going public at $60 or $70 billion. These markets are enormous and the opportunities for disruption only continues.”

    Aaron Levie, CEO of Box, discusses how the Google-sized Snowflake IPO illustrates the “power of the cloud” and how disruptive it is to the past way of doing business:

    Move To Digital Adds Tailwind For Cloud Companies

    Certainly, the macro market is very volatile right now (for cloud and tech IPOs). You’re going to see a dynamic range of prices both on the day of an IPO and the subsequent trading (for companies like Snowflake). We’re going to have a lot of different narratives about did people leave money on the table, did stocks go down or up in any of these kinds of trading periods.

    The broader macro thing that we’re seeing is that these are companies that in many cases were founded seven, eight, nine, ten years ago. They’ve now reached a scale with even more of a tailwind right now because of this move to digital. These are companies going after incredibly large multi-billion and multi-tens of billion-dollar markets um that have a tremendous amount of growth going forward in front of them.

    You’re just going to continue to see this IPO pipeline. Over the past decade, we’ve seen dozens if not hundreds of very disruptive enterprise software companies emerge and get funded and really be able to reach scale.

    Snowflake IPO Shows Power Of The Cloud

    I remember Google having this jaw-dropping valuation and game-changing and historic IPO in terms of its scale. Then you have Snowflake which is a company that is not necessarily known by consumers generally. But it’s a very disruptive enterprise software company actually going out and going public larger than Google did. It’s a profound statement about the power of the cloud and the scale of these opportunities. For Snowflake to be as big as Google a lot of other things would have to happen in terms of their portfolio.

    The size of these companies and the markets they’re going after are so enormous. We would not have anticipated that five or ten years ago if you had said are you going to see an enterprise software cloud company that doesn’t exist today, back in 2010, going public at $60 or $70 billion? I don’t know who you’d be able to find that would say yes to that. These markets are enormous and the opportunities for disruption only continues. I think we’re just going to continue to see more and more companies go public.

    We Didn’t Feel We Left Money On The Table

    It’s great that there are lots of different ways to do an IPO, direct listings, and more of a traditional IPO. It’s fantastic that the market supports different approaches. Now you have SPACs in the mix as well. We went public with a fairly traditional approach. Our stock went up by 70 percent or so on the first day of trading. We didn’t really feel like we left money on the table. We were happy to be public. We got great investor support. Some of these things are easy to look at in retrospect. You don’t often know the sheer demand for a new public offering at the start of the IPO process. Some of this ends up being easy to to to be able to comment on after the fact.

    From an entrepreneur and from a company and corporate standpoint, your biggest priority when you’re going public is making sure you can educate investors, building a strong set of support in your IPO process. Sort of incrementally leaving 10 or 20 percent of financing on the table is not usually the most important factor that you’re focused on. Maybe it should be which is again why it’s great to have these different points of view out there.

    Box CEO Aaron Levie: Power Of The Cloud
  • Box CEO: We Have Been Thrust Into Remote Work

    Box CEO: We Have Been Thrust Into Remote Work

    “We have been thrust into remote work without a lot of the preparation and in some cases underlying infrastructure, data security, or underlying cloud platforms,” says Box CEO Aaron Levie. “What we’re finding, and certainly at least for the organizations that have had the ability to adapt successfully to this environment, is that there are better ways to get work done.”

    Aaron Levie, CEO of Box, discusses how the pandemic has thrust companies into remote work and this will move enterprises toward a hybrid workplace:

    We Have Been Thrust Into Remote Work

    We have been thrust into remote work without a lot of the preparation and in some cases underlying infrastructure, data security, or underlying cloud platforms. What we’re finding, and certainly at least for the organizations that have had the ability to adapt successfully to this environment, is that there are better ways to get work done. Now that we’ve moved to this virtual way of working there are a lot of situations where we used to have to do business travel. Being able to quickly hop on a Webex or a Skype call or a Zoom session is actually much more efficient to be able to have that conversation.

    We have a lot of situations that Box internally and with our customers where normally you might be collaborating with five or ten people in a meeting inside of a conference room. Now you can move that to a Slack channel and actually communicate with maybe 50 or 100 people on that same project. You’re actually building a much more inclusive organization with way more people that can be engaged and involved in your ultimate vision and what you’re executing on. We’re seeing actually some really positive ways of working in this environment.

    The Future Is A Hybrid Workplace

    Any tech company and any company globally really wants to get back to some version of normal. We certainly want offices to open up as quickly as possible. We want to make sure that we can see our colleagues in person. But I do think that there’s no going back from this new virtual way of being able to stay productive. The future is one of a hybrid workplace where you go into the office for some experiences and purposes and then you’re also going to be able to have much more flexibility and be able to work remotely. The digital workplace is what’s going to then bridge those two worlds together.

    By and large, cost savings is not the main factor of why you’ve seen so much excitement around remote work or more workplace flexibility. If you can be just as productive from your laptop on a Slack channel and over a Zoom call but you could then be in any place that you desire as opposed to being in a 60 or 90-minute commute each way and paying way too much for real estate. For those of us that live in Silicon Valley, this is a very expensive real estate market. So if you could have better flexibility and be able to have a little bit more space and you can stay just as productive, wouldn’t that be a better way of working?

    Lot’s Of Reasons Why Offices Will Still Exist

    What companies are realizing is as they want to actually give that choice out to their employees. They can still run very productive organizations. We at Box have been able to drive as much innovation in this environment as we have in an office environment. We want to make sure that we’re creating that type of flexibility for employees. That being said, there are a lot of benefits to being able to work in an office with your colleagues.

    For younger employees that are just integrating into the workplace for the first time you want to get to know your colleagues and you want to be able to be a part of maybe a more than just a business community. You may actually want to be able to build your business network through that experience. Also important is mentorship and being able to make sure that you’ve got more camaraderie. There are a lot of reasons why offices are still going to exist in the future. But digital technology is going to afford companies to have way greater flexibility no matter which route they choose.

  • Salesforce CEO: We Are In A New Digital World

    Salesforce CEO: We Are In A New Digital World

    “We are in a new digital world―in an ALL digital world,” says Salesforce CEO Marc Benioff. “The past is gone and it’s not coming back. We are not in the future. We are in the present moment. We are now in this new digital future and we need to rebuild our companies and organizations. This is a moment where if we all decide that we are all going to be successful and that the past is gone, we can create the future that we want.”

    Marc Benioff, CEO of Salesforce, discusses how we are not living in the past or the future, we are living in the present. He says that the present is a new digital world in an all digital world:

    This Is About Helping Our Customers Thrive

    We are, of course, in an unpredictable time. There’s never been greater uncertainty in the entire world because you have a global pandemic, you have a global economic crisis, you have a racial justice crisis, you have a global leadership crisis, and you have a global environmental crisis, and they are all happening simultaneously. There’s a lot of uncertainty in the world. That’s why we all really have to focus and get really clear on what we want right now and how we are going to succeed through these times.

    This is a time that you can no longer do what you were doing six months ago. You have to do something totally new and if you can do something totally new you can have tremendous success. Salesforce is now an example of that success. We delivered a 29 percent growth quarter. It was amazing. That followed a 30 percent growth quarter. We also had record margins and we had record large deals. It was amazing how many very large transactions we were able to close during that time.

    Ultimately, this is about helping our customers succeed and helping them thrive during this time. It was a 63 percent increase in seven-figure deals for our quarter. It is really because the largest most important companies in this world are all making dramatic changes and we’re there to help them connect with their customers in a whole new way.

    We Are In A New Digital World… In An All Digital World

    We are in a new digital world―in an ALL digital world. The past is gone. It’s not coming back. We are not in the future. We are in the present moment. This is a be here now moment. Everyone needs to realize that the past is gone. We are now in this new digital future and we need to rebuild our companies and organizations. Ultimately, we need to rebuild ourselves to be successful in this new digital future.

    I just had a Board meeting last week. I had a Board member and they were talking about how great Zoom is and how we participated in this great IPO and successful it is. The Board members said that Zoom is really the future. I said, look, Zoom is not the future. Zoom is the present. This is our present reality. We are in a new world. This is our reality. We need to all make changes and we need to make them now because this is not going to shift anytime soon. If we’re going to succeed through this we need to realize that the past is gone.

    We Can Create The Future That We Want

    We are never going back to how it was. All of our employees are at home. Even in countries where we are open like Japan employees don’t want to even come in to the office because they have reskilled themselves. We have a whole reskilling engine called Trailhead.com. They use our tools. We have a tremendous salesforce automation tool that lets our employees sell to our customers remotely digitally. Our Sales Cloud is why we have tremendous sales, productivity, and success. Our Service Cloud is why we are having tremendous ability to service from anywhere and market from anywhere. The reason we’re the fastest growing top five software company in the world is because we use our own products.

    This is just a minute in time where I say, wow, I didn’t see this coming. Nobody did. But now that we’re here we have to rebuild ourselves. At the same time we have to also augment for our customers what we can do. We are doing now contact tracing for thousands of companies. We run pandemic response management for 35 states. We didn’t have a pandemic response capability six months ago. Now we have to have it.

    We have to be there for our customers to help them be successful whether they are public sector organizations or whether they are the world’s most important companies. This is a moment where if we all decide that we are all going to be successful and that the past is gone, we can create the future that we want.

    Salesforce CEO Marc Benioff: We Are In A New Digital World
  • CFO: End Of Pandemic Is Not A Threat To Zoom

    CFO: End Of Pandemic Is Not A Threat To Zoom

    “Zoom is now integrated into all aspects of our lives,” says Zoom CFO Kelly Steckelberg. “We look forward to the day that the pandemic is over and we can resume more normal activities and yet I don’t think that in itself is a threat to Zoom. People have grown accustomed to it. Working from home is not a fad. We are all really adjusting to this new way of life and are integrating Zoom into all aspects.”

    Kelly Steckelberg, CFO of Zoom Video Communications, discusses the company’s massive growth over the last quarter and says that an end to the pandemic is not a threat to Zoom:

    Working From Home Is Not A Fad

    We indicated coming into the quarter that we really expected strong growth in Q2. We saw that across all geographies and all industries. International grew over 600 percent year over year. We saw strong performance in industries like education and nonprofits. We also had our largest Zoom Phone deal to-date signed in Q2. There was really strong performance across all aspects of our business.

    What we saw from the retention perspective is that working from home is not a fad. People are really adjusting to this new way of life. They’re integrating Zoom into all aspects. We saw strong retention not only in our enterprise but in customers with fewer than ten employees as well. As we’ve continued to focus on leveraging both the public cloud as well as our own co-located data centers that’s why we saw improvement in the gross margins. We are going to continue to optimize across all of those metrics as we focus on the rest of the year.

    Hired Over 500 Employees In Q2

    We have worked very tirelessly. Our entire Zoom team is doing everything we can to continue to support not only our existing customers but to ensure that every customer who has a need for Zoom has access to it. We have focused quickly on scaling up our employee base. We have hired over 500 employees in Q2. That’s the largest growth we’ve had to date. We are also working from home like many of our customers are and really supporting our employees to ensure that we can meet the needs of the customer. We are leveraging great partners like AWS and Oracle as we need to in order to ensure that we have the capacity to continue to support our customers along the way.

    We continue to look for opportunities to invest to grow the top-line (while free cash flow rose by 2,000 percent year over year). We had record operating margins in the quarter at 41.7 percent. We expect those to come down for the rest of the year as we are focusing on investing in more salespeople to meet the demand and more engineers to continue to innovate and build our platform. Of course, we are always looking for opportunities with M&A, technology, or teams that can really augment our platform or our team to continue to drive that top-line growth.

    Video Is The Future Of Communications

    We really believe that video is the future of communications. With that, we want our Zoom customers to be able to use the Zoom platform with other best of breed products in platforms that they choose. We have integrations with many products out there and that’s great. We want our customers to be able to use the products that they know and love and have them work together seamlessly.

    What we’ve heard from our customers is that while everyone is really longing for the day that we get to go back to a more normal life before COVID that in many ways they are loving the flexibility that this has brought to them. They get to wake up with their children, have a full day of work and then have dinner with their family at the end of the day.

    End Of Pandemic Is Not A Threat To Zoom

    I really believe that Zoom is now integrated into all aspects of our lives. We look forward to the day that the pandemic is over and we can resume more normal activities and yet I don’t think that in itself is a threat to Zoom. We have grown accustomed to it. We have seen so many additional use cases. If you think about Formula One having these great premium experiences leveraging Zoom now in bringing clients into the paddock.

    There is a company in Singapore using it to do virtual tours. They did half of their new properties that came to sale in Q2 they showed them virtually and sold them this way. We are starting to see more and more ways that people are making more efficient and more effective. This way of communicating and working is here to stay.

    Zoom CFO Kelly Steckelberg: End Of Pandemic Is Not A Threat To Zoom
  • Splunk CEO: Every Company Needs A Data Czar

    Splunk CEO: Every Company Needs A Data Czar

    “Every company is going to need a Data Czar, a data leader, a Chief Data Officer, over time,” says Splunk CEO Doug Merritt. “One of the big points of digitization is you now get a bunch of data that you didn’t have before so that you can actually begin to act in real-time on these different signals. That needs somebody that understands data and guides data across an organization.”

    Doug Merritt, CEO of Splunk, discusses how big data has spurred the need for every enterprise company is ultimately going to need a Data Czar:

    Big Data Drives Society Forward

    Almost everything in the world has got some type of WiFi or network connection so there is a ton of data that is flying around the stratosphere at this moment. The difficulty is being able to capture that data and begin to make sense of it so you can serve customers more effectively, reduce costs, optimize your supply chain, and hear signals from your employee base.

    All the different capabilities that if you understand big data, and cloud certainly helps dramatically there, you can actually drive society forward. It’s what we call turning data into action, bringing data to every question, every decision, and ultimately into every action, so that we can keep our organizations and our society moving forward.

    Every Company Needs A Data Czar

    Every company is going to need a data Czar, a data leader, a Chief Data Officer, over time. One of the big points of digitization is you now get a bunch of data that you didn’t have before so that you can actually begin to act in real-time on these different signals. That needs somebody that understands data and guides data across an organization.

    That pull from corporations is what pulls companies like Splunk and others forward to help the technical population within those organizations to actually make sense of data. We also help the sales, marketing, and finance departments, and any people in organizations that are leaning more heavily on data gathering and data science in making sense there.

    Splunk CEO Doug Merritt: Every Company Needs A Data Czar
  • Proofpoint CEO: Working From Home Changes Face Of Work

    Proofpoint CEO: Working From Home Changes Face Of Work

    “There are huge benefits to collaboration,” says Proofpoint CEO Gary Steele. “However, I do believe fundamentally that this work from home economy that we’re living in is going to change the face of work. You’re going to see a blend. Security leaders and organizations are going to need to figure out how do you defend people when they are sitting at home working from their couch just doing their job and doing it well?”

    New AI/ML Innovations Block Bogus Emails

    One of the big investments for us in this people-centric framework is to help organizations protect the data that people create. We’re giving companies more visibility and more controls to ensure that when you’re sitting in front of your couch and working from home that you’re not treating data in a way that’s going to ultimately hurt the company. For those individuals that are doing something malicious, we’re going to help companies find those malicious individuals.

    We need to block (bogus emails that are supposedly from a trusted source) so that an individual doesn’t actually receive that message (in the first place). That is an impersonation. That’s how we’re applying new innovations in the AI/ML (artificial intelligence & machine learning) space to be able to identify those very sophisticated attacks and block them so that a poor user is not trying to figure out (if it is really) the CEO that asked me to do something that they shouldn’t do.

    Proofpoint CEO Gary Steele: Working From Home Changes Face Of Work
  • Accenture CEO: Once In An Era Replatforming Of Global Business

    Accenture CEO: Once In An Era Replatforming Of Global Business

    Accenture announced the formation of Accenture Cloud First with a $3 billion investment over three years. Accenture’s $3 billion investment will be used to continue advancing — often together with its cloud and broader technology ecosystem partners — industry roadmaps, data models, and solutions; cloud AI data and AI architectures; integrated full-stack infrastructure and applications capabilities; cloud tools, assets, and automation to drive lower unit cost and innovation; and research and development in edge computing and related cloud technologies.

    Accenture Cloud First is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time.

    “COVID-19 has created a new inflection point that requires every company to dramatically accelerate the move to the cloud as a foundation for digital transformation to build the resilience, new experiences and products, trust, speed, and structural cost reduction that the ongoing health, economic and societal crisis demands — and that a better future for all requires,” said Accenture CEO Julie Sweet. “Accenture Cloud First and our substantial investment demonstrate our commitment to delivering greater value to our clients when they need it most. Digital transformation requires cloud at scale, and post-COVID leadership requires that every business become a ‘cloud-first’ business.”

    The idea is to help clients across all industries rapidly become “cloud-first” businesses and accelerate their digital transformation to realize greater value at speed and scale. Karthik Narain will lead Accenture Cloud First and join the Global Management Committee, effective October 1.

    Julie Sweet, CEO of Accenture, discusses how the company is investing in helping businesses “replatform” in the cloud:

    Once In An Era Replatforming Of Global Business

    There has been this massive acceleration in the cloud. Really what’s happening is a once in an era replatforming of global business. We are 20 percent in the cloud today. We believe we will move to around 80 percent in just five years. What Accenture Cloud First is about is helping companies get there faster by bringing together all of the capabilities with a singular focus of how are we going to replatform at speed.

    Pre-COVID we worked with a ton of the digital leaders who have been out front. What we see is that there are three important components. First of all, with our cloud partners across the spectrum it’s really critical to not just move companies but to move entire industries. That takes the road map, the learning, and the data integration about what problems are specific to the industry. We are going to be investing in those solutions often along with our partners.

    The second area is the speed, investing in better automation and technology that is going to help not just move these companies faster but actually also be able to operate in the cloud with increasingly more productivity. Think about the cloud becoming a platform for their productivity.

    Investing In Making Replatforming Sustainable

    The third place is around talent and sustainability. If you are replatforming entire global businesses in the cloud we have to do so in a sustainable way. This means getting out of the datacenter to the cloud and what it does for climate change. It’s around things like supply chain and making sure that you are building in the ability to have the integrity of the supply chain and that you are reskilling.

    We will be investing in making this replatforming sustainable. This is core as we think about post-COVID our belief as companies across the globe and government that we need to make a better future for all by building in this view of all stakeholders from the planet to our people.

    Accenture CEO Julie Sweet: Once In An Era Replatforming Of Global Business
  • Box CEO: Digital Selling Helping Tech Firms Prosper

    Box CEO: Digital Selling Helping Tech Firms Prosper

    “We are firing on all cylinders right now even though it’s a very dynamic environment,” says Box CEO Aaron Levie. “One of the great ironies probably that we’ll look back on is that the industry that is focused on selling digital technology spent so much time in the physical world trying to sell that technology. You can do remote selling over a video conference, over Webex, or Zoom in many cases just as easily as you could in person.”

    Aaron Levie, CEO of Box, discusses how tech companies during the pandemic have discovered that it’s more effective for them to sell remotely using all of the technologies they have developed rather than relying so much on physical meetings:

    We Are Firing On All Cylinders Right Now

    We were super happy about the Q2 that we just announced a couple of weeks ago. We were able to beat on revenue estimates and the guidance we gave on revenue, on EPS, on operating margin, and we also delivered strong billings and cash flow performance. We also raised our guidance for the full year on revenue as well as our operating margin targets for the full year.

    We are firing on all cylinders right now even though it’s a very dynamic environment. Obviously, the broader macroeconomic environment still remains a challenge in many sectors. We are seeing growth at this time and we’re seeing a lot of our enterprise customers continue to expand with us as they go and drive broader digital transformation initiatives.

    Great Irony: Tech Industry Learns To Sell Digitally

    One of the great ironies probably that we’ll look back on is that the industry that is focused on selling digital technology spent so much time in the physical world trying to sell that technology. We’re seeing is that customers want really great products. They want those products to be delivered efficiently to them. You can do remote selling over a video conference, over Webex, or Zoom in many cases just as easily as you could in person. The other benefit is you can now reach more customers in a single day or in a single week.

    As an example, we have our customer conference happening tomorrow. We’ll have about 25 000 registered attendees to that event which is three or four times larger than what we would have in the physical world. We’re able to reach more customers and we’re able to have more conversations. We’re ultimately able to support our customers right now with our technology which is helping them move to the cloud and helping them secure their corporate data. It is also easier to collaborate securely across enterprises and then ultimately integrate with all of their applications.

    Box CEO Aaron Levie: Digital Selling Helping Tech Firms Prosper
  • Box CEO: All Hands On Deck With Digital Transformation

    Box CEO: All Hands On Deck With Digital Transformation

    “We saw very strong enterprise growth in the last quarter,” says Box CEO Aaron Levie. “We grew our number of big deals, which we measure as deals above $100,000 in transaction value, by 60 from Q1 to Q2 of this year. We’re happy about the momentum that we’re seeing in the business. Right now we are all hands on deck on supporting our customers and their digital transformation strategies and hopefully really enabling them to have a more secure and more seamless way to work in this environment.”

    Aaron Levie, CEO of Box, discusses the company’s continued growth and progress in supporting customers with their push toward digital transformation:

    Driving Better Balance Between Growth And Profitability

    We’re very happy about the quarter that we just put up. We are stabilizing the growth rate with 11 percent revenue growth. We had nearly a 16 percent operating margin for the quarter. That’s been a trend that we’ve obviously been driving for the past year or so around really driving a better balance between growth and profitability. We improved our guidance on both revenue growth and profitability for the rest of the year. We guided to about 12 to 13 percent operating margin for the full year (FY21) and so we do think these results are sustainable.

    Obviously, we want to be able to continue to drive them going into next year and beyond. We’re very happy about the efficiency of the business right now as well as our ability to go out and serve customers and help them power a new way to work in this very very you know dynamic landscape.

    All Hands On Deck With Digital Transformation

    The first couple quarters of the year we had to step back and figure out in this economy and in this market what could we do to best serve our customer base. In some segments, we had to lean in to make sure that we were better supporting our customers. In other segments, we saw more growth because in spaces like financial services, healthcare, life sciences, and the tech sector there’s still a tremendous amount of economic growth occurring. So we had to do a little bit of a reset in some of our segments, especially the SMB segment. and we’re seeing really healthy pipeline for the second half of the year.

    At the same time, we saw very strong enterprise growth among these customers. We grew our number of big deals, which we measure as deals above $100,000 in transaction value, by 60 from Q1 to Q2 of this year. We’re happy about the momentum that we’re seeing in the business. We do expect that we’re going to continue to drive growth coming into the second half of the year. Right now we are all hands on deck on supporting our customers and their digital transformation strategies and hopefully really enabling them to have a more secure and more seamless way to work in this environment.

    Need Better Interoperability Between Technologies

    In the enterprise segment, you deal with similar questions (as consumer-facing companies do with anti-trust). How do we ensure long-term that you have interoperability between our technologies? If I put my data into one cloud platform will I have the ability to make that data work with other applications from other cloud technologies? Whether or not there needs to be oversight that’s obviously going to be a big question for the government.

    What I do think across the industry we do need to continue to work on better standards. We need to drive better interoperability between our technologies. I can say confidently that companies like Microsoft and Google and others are working on making sure that we have greater interoperability between our technology stack. We work with companies like Slack, Zoom, Salesforce, and others to make sure that we have that interoperability as well. But there’s still a long way to go to really create a seamless experience for the broader customer base out there.

    No Precedent For The Type of TikTok Deals Playing Out

    Aaron Levie: I don’t understand business anymore, but this is very fun to watch.

    This is obviously a very strange environment (in reference to TikTok deal rumors). I don’t think there’s been a precedent for this type of acquisition playing out ever. Especially in the back of the antitrust element, you don’t have the logical acquirers of this type of social media technology at play. All you really have are these interesting configurations of maybe not the most classic acquirers of a social tool. This is causing a lot of questions on what is the long-term strategic nature of these deals.

    This is especially true for companies that don’t have a strong advertising business model or might not have some of the same demographic within their customer base. That being said, all of the players, whether it’s Larry Ellison or Satya or Doug at Walmart, these are all incredibly smart and savvy business people. I’m sure that behind the scenes there’s quite a deal of strategy going on but it’s certainly fun to watch play out.

    Box CEO Aaron Levie: All Hands On Deck With Digital Transformation
  • Universal Chooses Microsoft Azure For Live Action and Animation Productions

    Universal Chooses Microsoft Azure For Live Action and Animation Productions

    Microsoft has scored a big win as Universal Filmed Entertainment Group has chosen Azure for its cloud platform.

    Universal is looking to the cloud to improve remote collaboration and content creation. The goal is to prove a way for the creative teams to work together seamlessly, regardless of location or circumstances. Especially with the pandemic forcing many individuals to continue working from home, the transition to a cloud-based workflow is more important than ever.

    Azure’s compute platform and global hyper-scale storage will be used to support the production of both animated and live action content. The consolidated production platform will also save money in the long run by storing resources and ensuring they’re available for reuse.

    “With this partnership, Universal is continuing to build on our commitment as an industry leader in transitioning to a cloud production model across our portfolio of studios. As outlined last year in the MovieLabs 2030 vision paper, streamlining our workflows will allow for a more efficient creative process, empowering the artists and storytellers we work with to make the best content possible,” said Michael Wise, Senior Vice President and Chief Technology Officer, Universal Filmed Entertainment Group.

    “Together with customers like Universal and DreamWorks, we are prioritizing cloud + edge technologies to help transform workflows, increase production output and reduce friction for creatives,” said Hanno Basse, media and entertainment CTO, Microsoft Azure. “Working together, we aspire to create technology for the industry, with the industry, so they can tell stories the world loves.”

    This is a big win for Microsoft as it continues to battle Amazon and Google for the US cloud market.

  • Cloud Is The Big Winner Of Work From Home Trend

    Cloud Is The Big Winner Of Work From Home Trend

    “Cloud, in general, has been a big winner as a result of the work-from-home trend,” says Five9 CEO Rowan Trollope. “We’re one of those companies that have done well. AT&T was last quarter and then another big partner this quarter with CDW. This is a very exciting growth opportunity for us to build on the acceleration. We can build on that now with this extended reach with AT&T and CDW.”

    Rowan Trollope, CEO of Five9, discusses how cloud businesses have benefited from the accelerated work from home trend and Five9 is no exception:

    Cloud Is The Big Winner Of Work From Home Trend

    Cloud, in general, has been a big winner as a result of the work-from-home trend. We’re one of those companies that have done well. CDW was a great announcement for us in this quarter. It should be a really big partnership. Probably the biggest partnership that we have announced frankly is actually AT&T which we announced last quarter. That was actually an exclusive deal. CDW is not exclusive.

    AT&T is white labeling Five9 as their lead offer and they are moving incredibly fast. These partners, and particularly at AT&T, you don’t normally think about a telco as moving fast but there is something else in the water at AT&T at this point. Rich Shaw and the team over there who run AT&T for Business have just been super aggressive.

    Exciting Growth Opportunity To Build On The Acceleration

    There was a long drawn out process and selection process where they look for the best product in the world. They ultimately settled on Five9. AT&T was last quarter and then another big partner this quarter with CDW. They (CDW) have incredible coverage in the US.

    At the end of the day, it’s really simple, we can now knock on that many more doors. There are now hundreds and hundreds of sellers, maybe thousands of sellers in these partners out there knocking on doors selling Five9. This is a very exciting growth opportunity for us to build on the acceleration, we accelerated to 29 percent last quarter. We can build on that now with this extended reach with AT&T and CDW.

    Cloud Is The Big Winner Of Work From Home Trend, says Five9 CEO Rowan Trollope