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DataDrivenMarketingPro

  • Teradata Integrates Real-Time SAP ERP Data Into Analytics

    Teradata Integrates Real-Time SAP ERP Data Into Analytics

    Big data analytics and marketing application provider Teradata announced that its product Teradata Analytics for SAP Solutions can now infuse data from SAP ERP applications into enterprise analytic and reporting applications in near real time.

    According to the company, this will enable organizations to unlock additional business value that’s hidden within their ERP applications. It does so by automatically capturing and delivering current data from SAP ERP applications, and combining it with non-SAP data stored in an integrated data warehouse. Teradata says this enables a wider group of users to leverage its in-database processing at in-memory speeds for reporting, ad-hoc analysis, and advanced analytics.

    Teradata presdient Scott Gnau said, “Teradata Analytics for SAP Solutions is a fast, ready-to-use solution that can be deployed in a matter of weeks to support more agile data-driven business decisions. By providing access to integrated data in near real-time we’re enabling our customers to make data from SAP ERP applications usable for business intelligence across the enterprise.”

    “Once all data is integrated within the Teradata IDW, users can also take advantage of over 150 out-of-the-box Teradata Analytics for SAP Solutions dashboards and standardized business reports in key categories that include financial accounting, spending analysis, and manufacturing operations,” the company explains. “Users also have access to more than 1,000 SAS Institute, Fuzzy Logix, and R in-database analytic functions that run at in-memory speed. In addition, users have self-service access to all of the detailed data in the warehouse to create custom reports and apply analytics with their favorite tools.”

    Teradata Analytics for SAP Solutions is currently available, and is compatible with Teradata Database 13.10 and higher.

  • Adobe Aims To Improve ‘Internet of Things’ Marketing

    Adobe Aims To Improve ‘Internet of Things’ Marketing

    Adobe held its digital marketing conference Adobe Summit, and made a slew of marketing-related announcements

    “The product and partner announcements cover where marketing is going next: bringing digital experiences to the physical world, IoT and wearable devices, mobile marketing innovations for the entire app lifecycle, and the convergence of marketing and ad technologies,” a spokesperson for Adobe tells WebProNews.

    Connecting Businesses and Consumers via the Internet of Things

    First off, Adobe Marketing Cloud is getting an upgrade related to the Internet of things (IoT). The company says it’s enabling brands to bring “highly personalized experiences” to physical spaces like retail stores, hotel rooms, vending machines and other IoT devices. It’s doing so by offering a new IoT SDK to let brands measure and analyze consumer engagement across any of these devices.

    “What’s driving this is the digital transformation of the enterprise, catalyzed by the marketing department. Previously siloed, marketing data is now being used in concert with data collected by other departments like sales and customer service, creating a richer view of the customer,” Adobe says.

    “Marketing is moving beyond existing digital channels to include new physical experiences in the real world,” said Adobe SVP of DIgital Marketing Brad Rencher. “Adobe Marketing Cloud helps brands use their online marketing data to create unparalleled personalization in retail, entertainment, and travel and leisure experiences.”

    In addition to the SDK, Adobe has new “Experience Manager Screens,” which it says enable marketers to extend interactive content to these physical spaces with one author user experience to ensure consistency across devices. It supports multi-touch so content can easily move among screen sizes. It’s all tied into Creative Cloud.

    “Adobe Experience Manager Screens allows us to redefine the way clothing lines are designed and displayed,” comments Jody Giles, SVP of Product Integration at Under Armour. “Instead of physical samples, we are able to create rich digital designs and experiences in record time and extend them to our Catalog app. We can also see customers using the technology in our stores and engaging with our brand on life-size touch screens.”

    Marketing Cloud also has new “intelligent location” capabilities, which let businesses tap into GPS and iBeacon data to optimize their physical brand presences.

    “With the visualization of iBeacon data, brands are able to view traffic patterns and customer engagements within retail stores, sports stadiums, airports, hotels, museums and other points of interests,” the company explains. “Marketers can view and measure dwell times throughout the day, consumer interactions with push notifications and in-app messages triggered by iBeacons and more. The visualization of data enables them to reconfigure store layouts and optimize the display of merchandise to fully maximize ROI.”

    As Marketing Cloud users can now reach IoT devices, Adobe Target now supports digital content testing, optimization, and personalization across them. Content can be served on ATMs, gas pumps, game consoles, car dashboards, appliances, etc. based on users’ personal interests. Adobe says it uses “predictive, yet anonymous” data including CRM and third-party sources to personalize content in real time. Businesses will be able to analyze engagement using Mobile Core Services and Adobe Analytics.

    According to a consumer survey, the top IoT devices consumers want to interact with digitally are home electronics (61%), home appliances like thermostats, fridges, or ovens (54%), and cars (51%). 27% of those who don’t currently own a smartwatch say they are very likely to buy one in next 6 months, while 67% of those said they were very likely to buy Apple Watch (I wonder what percentage plan on buying a $17,000 model).

    77% said it would be useful to receive promotions while inside a store (j84% for 18-34 year-olds), and 74% of marketers see great potential in impact of IoT and wearables.

    Mobile Marketing and App Development

    Also at the summit, Adobe introduced some new stuff for Adobe Mobile Services, including a new mobile app framework that brings together Adobe Experience Manager Apps, Adobe PhoneGap Enterprise, Adobe Analytics – Mobile Apps, and Adobe Target.

    “Adobe Digital Index data shows a new record in the use of mobile devices and yet, building a successful mobile app experience today remains a mystery for many marketers,” said Matt Asay, vice president, Mobile Strategy at Adobe. “They struggle to synthesize a myriad of different mobile tools that address very specific needs. With Adobe Mobile Services, we will dramatically simplify this process, making it easy for marketers to build and optimize their apps.”

    The framework includes tools to aid in development, user acquisition, app analytics, and user engagement. The spokesperson says it “delivers the complete, integrated solution in the industry for developing and managing apps, and is the first to eliminate marketers’ dependence on an array of disjointed point solutions.”

    Adobe has added six new app tech providers to its partner ecosystem, including: Fiksu, Vibes, Kochava, Ionic, Crittercism, and appFigures. Each is integrating its tools into the framework.

    “Adobe Analytics clients will be provided with mobile app store data including: app downloads, app and in-app revenue, returns, ranks and ratings,” a spokesperson for appFigures tells WebProNews. “Data provided by appFigures will be updated in near real-time. With app store data directly available in their dashboards, marketers and developers will have more insightful data to base their mobile decisions on.”

    That particular integration is expected to be available in Q2.

    Data-Driven Marketing and Ad Tech

    Adobe also introduced a new algorithmic engine and updates to its Marketing Cloud Audience Core Services to “bring together the worlds of data-driven marketing and ad tech.”

    This involves integrating programmatic buying natively to put the marketplace right in front of the marketer as they put it.

    “New Audience Core Services enable brands to connect massive audience and behavioral data from a broad range of sources, including CRM systems, websites and apps while a new set of algorithms lets them reach those audiences with paid media through Adobe Media Optimizer,” the company says.

    “We believe programmatic efforts to date are broken and focus simply on display ad bidding,” adds John Mellor, VP of Digital Marketing at Adobe. “Having a one-stop shop for all your targeting and data as well as transparency into technology pricing and media costs is a big step towards true programmatic. The ability to share audience segments across other Adobe Marketing Cloud Solutions brings that data to life across channels and ensures that audiences are seeing the same message no matter where marketers connect with them.”

    Partnership with IBM

    Adobe has also partnered with IBM Interactive Experience, which is building specialized enterprise consulting capabilities for Marketing Cloud.

    “A recent IBM Institute for Business Value study indicates that there is a disconnect between what consumers say they want from digital experiences and how they actually behave,” said Paul Papas, Global Leader, IBM Interactive Experience. “Today’s announcement will help marketers close the gap between expectations and experience using a combinations of Adobe Marketing Cloud and the services of IBM Interactive Experience, a unique digital agency that brings together experience design, systems integration and strategy consulting.”

    Adobe is also expanding its alliance with Accenture with a new cloud-based managed service based on Marketing Cloud. More on that here.

    According to Adobe, 76% of the Fortune 50 utilize Marketing Cloud, as do 9 of the top 10 internet retailers and all of the top 5 media companies and top 10 software companies.

  • Marketers Not Confident In Their Big Data Efforts

    Marketers Not Confident In Their Big Data Efforts

    Infogroup has a new study out, which reports that 47% of marketers are seeing a return on their big data investments.

    The study is based on a survey of nearly 600 marketers, and found that while over half of them express optimism about personalized marketing during this year, they’re not so confident in the accuracy and completeness of their consumer data.

    15% of them said their biggest challenge in 2015 is collecting data, while 21% say analyzing data is their biggest challenge. Over half primarily rely on high-level forms of personalization for campaigns.

    According to the report, 53% of marketers “crave more information on their customers,” while just 10% think they collect too much data. Over a third say they collect the right amount.

    “The findings come as investment in data-driven marketing reaches a tipping point,” says Infogroup. “More than three out of five companies (62 percent) have started investing in data marketing solutions. Investment in data-as-a-service or software-as-a-service (DaaS or SaasS) is up from 54 percent in 2013. And almost half of brands (47 percent) are already seeing a positive return on data-related investments, with another 15 percent expecting to see a payoff for the first time in 2015 – meaning the majority of marketers will be seeing ROI this year.”

    As the firm notes, its study suggests marketers understand that the data they have doesn’t provide the complete picture about customers.

    “Although data-driven marketing is now the norm, marketers still thirst for more data,” said Infogroup president Gretchen Littlefield. “Even as they invest in DaaS and Saas and execute more sophisticated multi-channel campaigns, brands are seeking to continually deepen their understanding of customers by acquiring more meaningful data from multiple sources.”

    The study found that just 21% of marketers are “very confident” in the accuracy and completeness of their customer profiles. 16% said data application will be their biggest data challenge this year.

    Customer purchase history and third-party lists are the data sources marketers are relying on the most at 48% and 44% respectively. Web browsing history and social media posts are much lower at 16% and 12%.

    Most (55%) marketers primarily rely on names to personalize campaigns, it found. 53% rely on demographic info. Less than a third use consumer interests, transaction and event triggers, or consumer interactions with brands.

    Infogroup asked survey participants what stands in the way of implementing personalized campaigns. 40% blamed difficultly integrating across channels, while 35% said lack of quality customer data for segmentation, and 32% said fragmented systems.

    You can find the full report here.

    While he was writing specifically about Facebook, James Whatley, the social media director at Ogilvy & Mather Advertising, London, recently wrote, “Forget about big data. 2015 is about smart data.”

    “The thing that continuously blows minds is just how niche you can get with that detail,” he said. “In the autumn of 2014, one enterprising data monkey even managed to get his targeting so perfect that he set about specifically serving ads to his roommate as part of an elaborate prank. That’s mind blowing. In 2015, it would be great if the creative industries could get familiar with the smart data available to them.”

    While less than half of marketers may be seeing a return on their big data investments, perhaps Watley is on to something with his smart data remarks. Read our conversation with him here.

    Image via ThinkStock

  • Facebook Marketing Partners Program Takes Effect

    Facebook Marketing Partners Program Takes Effect

    Back in October, Facebook announced its Preferred Marketing Developer (PMD) program would become a new program called Facebook Marketing Partners, and that it would be restructuring things to make it easier to find partners based on specific needs. That all goes into effect today.

    The new structure enables businesses to find partners in specific countries and industries. There’s also a revamped matching tool that lets you search by specialty, country, and industry, and then directly contact the partner.

    The program features hundreds of partners (new and existing), and they’re categorized based on the areas of expertise: Ad Technology, Media Buying, Facebook Exchange (FBX), Community Management, Content Marketing, Small Business Solutions, Audience Onboarding, Audience Data Providers, and Measurement.

    Adobe, which is a partner, sent us some comments on the change from senior product marketing manager for Social Advertising Solutions, Monica Lay:

    “The four-badge PMD program provided opaque direction for marketers looking for a technology partner based on their needs. As the digital media landscape became even more fragmented and marketer’s needs became more specific, you can see why Facebook did a complete overhaul. The new structure basically moves away from an API centric approach to marketing-driven descriptors.”

    “What’s interesting is the introduction of new players, the most noticeable one being advertising agencies under the Media Buying category. This is an important move for our industry, as agencies will have to undergo certification with Facebook. There is a significant need to enhance expertise in paid social, especially when this environment is so agile.”

    “The nine Facebook Marketing Partner specialties create a more cohesive environment for everyone involved in this complex ecosystem, leading to more clarity, more choices and more impact. It’s a positive outcome that is a win-win for all those involved.”

    Salesforce also announced that it has joined the program, and is telling its partners and customers that nothing has changed.

    You can find the new Facebook Marketing Partners website here.

    Image via Facebook

  • Ogilvy & Mather Social Media Director On Overcoming Organic Reach Decline With Smart Data

    Ogilvy & Mather Social Media Director On Overcoming Organic Reach Decline With Smart Data

    Overcoming a decline in Facebook Page post reach is something businesses of all sizes have been grappling with over the past year. James Whatley, the social media director at Ogilvy & Mather Advertising, London, recently wrote a blog post called “Organic Reach is Gone; Get Familiar with Smart Data.” We decided to pick his brain a bit more on smart data and how businesses can utilize it.

    In the post, Whatley wrote that 2015 is about smart data, rather than big data.

    “Facebook is probably one the smartest advertising platforms available to any business today,” Whatley tells WebProNews. “It has, at the last count, over 400 different dials you can adjust for finding your target consumer. If that sounds complicated, then you can let Facebook do the work for you. If you’ve got an eCRM database, upload your (secure) data to Facebook’s ad platform and it will create that ‘lookalike’ audience for you. It really is quite amazing.”

    On whether most businesses can overcome the loss of organic reach with smart data even without spending money, he says, “Without paying? Not really. However, as my colleague, Marshall Manson and I mention in our recent Social Trends document [see slide 19], in Facebook you can achieve quite a lot by spending very little. We were able to reach 100k *targeted* fans with only a £300 spend. For that amount, I would counsel small businesses to experiment and see what works best for their business.”

    Facebook recently gave Pages the ability to target organic posts.

    On how much this can help businesses that don’t have much room in their marketing budgets for sponsored posts, Whatley says, “Being able to boost (and target) posts that are already performing well is a great help to small businesses. The SMEs we work with tend to put aside a small ‘slush fund’ of media spend to work into their social channels as when these opportunities arise. Definitely worth doing.”

    In his blog post, Whatley wrote, “2015 is about smart data. With Facebook killing its organic reach, the free ride is over – and you’ll have to start remembering to commit media money to hit your social targets. This is not news. The thing that continuously blows minds is just how niche you can get with that detail. In the autumn of 2014, one enterprising data monkey even managed to get his targeting so perfect that he set about specifically serving ads to his roommate as part of an elaborate prank. That’s mind-blowing.”

    “In 2015, it would be great if the creative industries could get familiar with the smart data available to them,” he aded. “There were a few examples recently (British Airways’ “magic of flying” stands out as one, The Sun’s “Dream Team” as another), but expect to see more in the year ahead. Many more.”

    He also commented on the British Airways example to WebProNews, saying, “It’s born from a single insight: children love the magic of flying (and adults have forgotten). When a child sees a plane fly over they point and marvel at the wonder of it all. Show that to someone and they too remember that magical moment. But to make it work in a digital ad space? We checked everything from the call sign of the plane to the cloud cover over the ad space. If everything matched up, if the data was right, we ran the ad.”

    Check out the video:

    This is, of course, just one example of a major airline utilizing so-called smart data, but it gives you an idea at what can be accomplished with data and some creativity. Obviously this is a bit elaborate for the average small business, but as Whatley says, we’re going to be seeing a lot more interesting uses of smart data, and marketing will be all the more interesting (and possibly effective) for it.

    Image via James Whatley (Twitter)

  • Smaller SMBs More Afraid Of Increasing Online Marketing Budgets

    Smaller SMBs More Afraid Of Increasing Online Marketing Budgets

    Last month, BrightLocal released some research looking at SMBs’ marketing strategies and budgets. It found that 34% of respondents allocate less than 10% of their marketing budgets to online channels while 50% allocate less than 30% and only 29% allocate over 70%.

    We spoke with BrightLocal CEO Myles Anderson about some of the study’s findings. He told us, “I found this figure a little perplexing when you consider the other responses SMBs gave. 75% said online was effective at bringing in new customers & 3 of top 4 most effective marketing channels are ‘digital’. Yet SMBs allocate a disproportionately low % of their marketing budgets online. I believe the reason is a combination of a few factors.”

    “Many business owners handle it themselves so don’t assign a monetary budget to online marketing,” he said. “The survey showed that 64% of business owners handle their internet marketing themselves. Online marketing isn’t applicable or doesn’t work for some businesses so they don’t invest. Some businesses rely solely on Word of Mouth to bring in new customers so don’t invest in online. Budgets are too low to play in the online arena.”

    BrightLocal has since come out with some follow-up research taking a closer look at data and comparing responses based on the size of the SMBs that took part in the survey. It found, for one, that there is a direct correlation between the number of employees the business has and the monthly marketing budget.

    Here’s a look at company size vs. planned spend on internet marketing for 2015:

    “From further analysis we can see that larger organizations are more bullish about increasing their online spend, while smaller (which make up the majority of our respondents), are less assertive,” writes BrightLocal’s Ross Marchant. “Not only is there a higher sense of uncertainty in the group, but there are far more who confidently say they will not increase their online marketing spend.

    “The question is whether the increased uncertainty comes from external factors affecting their future planning, or whether they simply don’t feel that the ROI from internet marketing is adequate enough,” he adds.

    While 94% of SMBs with 50+ employees say internet marketing is “effective” or “very effective,” 30% of those running the business on their own say it’s simply ‘not effective’. When you have to do everything, it’s not hard to understand why that might be.

    Image via BrightLocal

  • Facebook Marketing Expert Mari Smith On Utilizing The Social Network’s New Features

    Facebook Marketing Expert Mari Smith On Utilizing The Social Network’s New Features

    Over the past year, Facebook has crushed the organic reach of the posts published by many Pages. It’s harder than ever to get exposure in the News Feed without paying for it. Still, Facebook has launched new features, including tools specifically for Pages, which do create some potential for new opportunities.

    Which of Facebook’s recently added features do you find most helpful? Let us know in the comments.

    We wanted to get some thoughts on some of these from a true Facebook marketing expert, so we reached out to Mari Smith, author of of The New Relationship Marketing and coauthor of Facebook Marketing: An Hour A Day.

    Search

    Facebook has made some big improvements to its search experience, adding keyword-based search to bring up post results, among other things. You can now find who has said what about any given topic. Are there opportunities for businesses here?

    “The ability to search for posts seems to be rather buggy and needs much improvement,” Smith tells WebProNews. “So far, despite a myriad of search tests myself, I’m not finding it terribly useful. Over time, however, as refinements are made, businesses will be able to surface any post created by users on their personal profile, shared with public. Ideally, we’ll also be able to surface posts made by Pages, too.”

    Asked if she sees Facebook’s search feature becoming more of a go-to destination for users in light of its improvements, Smith says, “Not yet. Facebook’s search has a long way to go. It will be interesting to see just how widely users have taken to the new tabbed design of the search results page. It’s not that obvious, at first. And, it’s not even that obvious how to search and surface items such as friends’ photos, places, events, etc. My guess is most users simply use the search bar for looking up other users’ profiles. Facebook would do well to provide further education/tutorials on how to optimize search.”

    We also spoke with Moz co-founder Rand Fishkin about Facebook search recently. He doesn’t see Facebook search becoming very significant anytime soon either in terms of being a place where users regularly go to look for information.

    Facebook CEO Mark Zuckerberg talked a bit about search during the company’s earnings call last week.

    “So, our view on this is that there is a lot of unique content that people have shared in Facebook, a lot of personal content, recommendations from friends that you can get that you just wouldn’t be able to get through a traditional web search service or other app,” he said. “And we’re on this multiyear voyage to basically index all the content and make it available to people and rank it well. We started off by launching graph search which I think included more than a trillion different connections in the first system.”

    “And the second round of the search progress that we just started rolling out at the end of last year was post search, which now has indexed more than I think a trillion posts, which I mean the sizes of these corpuses are bigger than anything in a traditional web search corpus that you would find,” he added. “So it’s an interesting and fun challenge to make this work. We’re seeing that people immediately understand how they can use this and find content that they’ve seen in News Feed before or that they’ve posted with just a few keywords.”

    In terms of what types of content might work best for Pages when it comes to visibility in Facebook search, Smith tells us, “Visual wins the game for organic, paid and search results – whether images or video. Our brains process images, especially containing real people, much faster than words. Plus, our attention spans have reduced, so the quicker businesses can communicate their message in a visual manner, the better. Videos under 60 seconds are ideal, with a blend of informative and entertaining, if possible. Notice when we do a search on Google, the row of YouTube video thumbnails always stands out!”

    As you’ve no doubt heard, Facebook video is booming. Facebook has been promoting that fact throughout the new year (it was another big theme of the earnings call).

    “Shorter, timely video content tends to do well in News Feed,” Facebook says. “Keep in mind that auto-play videos play silently in News Feed until someone taps to hear sound, so videos that catch people’s attention even without sound often find success.”

    Trending

    In December, Facebook made some big improvements to its Trending feature. For one, it became available on mobile. Secondly, it added new sections for different types of content. Whereas before, it was basically a jumble of news stories with varying degrees of personal relevance, the experience is now split up into: Articles, In the Story, Friends and Groups, Near the Scene, and Live Feed.

    The Articles section shows coverage of the topic from various news organizations. The In the Story section shows posts from people who are actually part of the story. Friends and Groups shows what people in your network are saying about the topic, and the Near the Scene section shows you posts from people near where the story is unfolding.

    “Regarding the ‘Trending’ feature at the top right of our desktop News Feed, similarly to Twitter’s trending topics, it does seem to have reasonable usefulness in terms of seeing what the majority of users are discussing,” says Smith. “Personally, I’d also like to see Trending broken down into locations and possibly friends vs. public.”

    “Also, in yet another News Feed ranking algorithm change, Facebook introduced a feature that gives more priority to posts that receive comments, likes and shares promptly after the post was published,” she adds. “The speed at which users respond is a signal that it could be a hot, trending topic. Pages would do well to pay attention to the response time of their posts, tracking the types of posts and subjects that generate the fastest response.”

    Small Business Marketing

    Due to the aforementioned decline in organic Page post reach, many businesses have grown frustrated with Facebook marketing.

    Asked if she still sees Facebook as a viable platform for marketing a small business (especially one with a low marketing budget), Smith tells us, “Yes – I would recommend that low budget be allocated to what are called ‘dark posts.’ That is, ads in the News Feed that look like a Page wall post, but don’t actually appear on the Page. With very granular targeting to reach the exact target market, small businesses can do exceptionally well using Facebook. In addition, making use of custom audiences is a must. This is where a business can upload its own email database, or segments thereof, and place ads in the News Feed to that target group. Plus, using website custom audiences helps a business to retarget its website visitors with Facebook ads.”

    “Facebook recently introduced a new ad feature called ‘Conversion Lift Measurement’ to help advertisers track better ROI, especially offline sales,” she adds. “Although the new metric is only available to select large advertisers, this is great news for small businesses when the feature eventually becomes available.”

    More on Conversion Lift Management here.

    “In addition, we’ll soon see the rollout of Facebook’s ‘Atlas’ advertising product that allows retargeting and tracking via mobile devices,” she adds. “Retargeting typically works via cookies; however, cookies don’t work on mobile. The way Atlas works, is advertisers can then place ads to remarket to visitors whether they view on desktop, mobile or tablet. In other words, reaching the exact audience no matter what device they’re on.”

    “Page owners may wish to try out the new organic Interest Targeting feature to see if that helps create a greater reach,” she says. “Prior to publishing a piece of content, admins can pre-select subsets of their fanbase. Another recent change is the ability to create a Post End Date – this stops a post from showing in News Feed at the specific time/date that you wish. Handy for, as Facebook states, ‘a publisher can use this to remove yesterday’s weather report from News Feed.’”

    We talked more about these features in an article here.

    Do you agree with Mari’s analysis? Do you have anything to add? Share in the comments.

    Image via Mari Smith, Facebook

  • Pinterest Marketing Tips From A Guy That’s Been Doing It For 5 Years

    Pinterest Marketing Tips From A Guy That’s Been Doing It For 5 Years

    Pinterest may have plateaued as a driver of traffic to websites, at least for the time being, but it’s still number two in that department behind Facebook, according to data from Shareaholic. The firm released a report this week finding that Twitter, StumbleUpon, reddit, Google+, LinkedIn, and YouTube combined represent roughly a third of the traffic Pinterest sent to publishers in December.

    pinterst referrals

    If you want to get web traffic from Pinterest, you’re going to want to optimize for the Pinterest search experience.

    Is Pinterest search optimization part of your online marketing strategy? Do you intend to focus more on it going forward? Let us know in the comments.

    We recently looked at some ways you can do that. In that article, we referenced an eBook on the subject written by Vincent Ng, a marketer who has been engaging in Pinterest marketing since 2010, and runs a Pinterest marketing agency.

    Ng, who goes specifically by “Pinterest marketer” as opposed to online marketing consultant or something like that, has now shared some additional insights into Pinterest search and marketing with WebProNews.

    How has Guided Search changed Pinterest marketing?

    Last year, Pinterest launched Guided Search, an enhanced version of its search feature enabling users to find things they didn’t necessarily know they were looking for. You can start with a relatively vague keyword, and get additional options to add to help “guide” you in different directions.

    pinterest marketer Vincent Ng“Guided Search allows for businesses and marketers to see what other topics or products people may be interested in,” Ng tells us. “For example, you may be in the business of selling wedding dresses, but you’re not too sure what dresses are popular. When you use Guided Search, it tells us that people are looking for princess wedding dresses, vintage wedding dresses, and lace wedding dresses and so much more. Now you can create boards and pins around those specific topics and keywords.”

    “You don’t have to guess what people want,” he adds. “Guided Search will tell you what people want.”

    Pinterest Analytics

    Last summer, Pinterest made its “new and improved” analytics offering generally available. The company described it as a “smarter tool to help businesses worldwide continue to improve how they work, with meaningful insights about what their customers are interested in.”

    The company recently made a new video primer available:

    “There’s a lot going on with Pinterest analytics,” Ng says. “The first thing is to ensure you have verified your Pinterest account with your associated website. You will know it’s verified once there’s a red check mark next to your website. A verified Pinterest account gets you analytics of pins that are coming directly from your site as well as pins that direct back to your site.”

    “The area known as, Activity on (your website), will give you data on which pins are getting the most repins, the most clicks and the most impressions. And this is a great starting point to know how what pins are most engaging,” he adds. “And what’s great about that data, is that it shows you pins from other people as well. The best performing pins are not always going to be the one that you originally pinned. It could be from one that’s been reshared onto an influencer’s account. And if it is, you may want to contact that person and send them a thank you note or special offer if she happens to have pinned one of your products.”

    How Can Using Rich Pins Help Bloggers Drive Traffic?

    Pinterest, as you may or may not know, offers something called Rich Pins. There are several types: Product, Recipe, Article, Movie, and Place. These allow you to make pins more useful, and add relevant information. For example, article pins include a headline, the author, and a story description.

    “Rich pins for a blogger is a must, because rich pins are a factor in search rankings for Pinterest. Pinterest prefers to show blog posts or pins that are rich pins,” says Ng. “On top of that, rich pins also have more credibility and authority because rich pins for articles show off, in bold text, the title of the blog post article and the meta description when clicked through.”

    “I worked with a hairstyle blog on improving their traffic, and we were stuck at getting 30 referral visits a day from Pinterest,” he adds. “The moment they were approved for rich pins, the traffic spiked up within two days to 70 referral visits from Pinterest.”

    Making Your Site More Pinterest-Friendly

    There are things you can do besides using the Pin It button and rich pins to make your site more Pinterest-friendly.

    “One of the ways is to ensure that you have a vertical image that people can pin,” says Ng. “This is because vertical images stand out more on Pinterest’s feed. A person who does a really good job of creating blog images is Donna Mortize from Socially Sorted.”

    “The other way to make content Pinterest friendly is to use more than one pinnable image,” he adds. “Just like the idea of a click to tweet, when you create snackable content that’s pin friendly and you have two or three of those spread out in a blog post, then readers can choose the one that resonates with them the best that they want to pin.”

    The Messaging Feature

    Last year, Pinterest launched a new messaging feature allowing users to reply to people when they shoot them a pin. You can reply back with text or with another pin. You can even send pins and messages to multiple people at once.

    “For marketers, it’s a great way to contact some of your most influential followers and engagers and begin a relationship,” says Ng. “As long as a person follows you, you can contact him.”

    “If you happen to sell a product then send your fans a link for a discount,” he says. “As a blogger myself, I’ve sent messages thanking people for being gracious in pinning my content. But I also ask for their e-mail in Pinterest messages. After that I will then send them a free copy of my e-book that would cost close to $25, free of charge, because they were such great fans.”

    Interest Following

    Pinterest also launched interest following last year. Marketers may find some opportunities here as well.

    “There are some steps you can take to increase your chances of your pins showing up within interests on Pinterest,” says Ng. “First, try to ensure that your boards are in the correct category of the interest. For example, if you happen to sell comic books, then your best category would be geek. Second, in the pin descriptions, use the search terms that are the exact match of the interest, and/or ensure you use words associated with that interest. If the interest is Marvel Comics, then use words like Spiderman and Mary Jane, as long as it’s relevant.”

    “Another aspect that will help is to look at the images that are being used in interests, and see if there is a pattern,” he adds. “Pinterest’s visual recognition isn’t perfect, but it is getting better at putting the right pins in the right interests based on the image itself.”

    Does Time of Day/Week Matter?

    Asked if he believes if there are times of the day and/or week that are better for pinning content than others, Ng says, “I do and I don’t. And that’s because every business is going to be different and every customer is going to use it at different times. For example, you may want to post in the evening and weekend if you’re selling women’s fashion. However if you’re a blogger that’s focused on stay at home business moms, then you may want to pin early in the morning when mothers are getting up.”

    “The challenge is that not all pins show up at the moment you pin,” he says. “It could be hours, or even days before someone is exposed to it due to the new Pinterest smart feed changes.”

    What Does Pinterest need?

    Asked if there’s one feature that he’d like to see Pinterest add that it doesn’t already have, Ng says, “I think it would be great if Pinterest added a sticky pin feature. If Pinterest allowed you to keep one pin at the first position when a board is clicked on, that would be amazing.”

    More Men Are Coming Around To Pinterest

    Pinterest’s latest search-related announcement was the addition of gender-based filtering, enabling men to have a better search experience on the service, which has a reputation for being much more woman-oriented.

    “I think the new search feature that customizes results based on whether you’re a woman or a man will be good in terms of driving more men to use the site,” Ng says. “Before, when men searched for pins on Pinterest they were getting a lot of irrelevant pins.”

    “For example if you typed in watches, if you were a man, you would get a lot of watches that were for women,” he adds. “But now as a man, when you type in watches in the search box on Pinterest you get watches that are designed for men. And that’s a great way to encourage more men to use it, and to help male/female products be exposed more to the right audience.”

    A Pinterest spokesperson tells us, “We’ve already seen these improvements result in a double digit lift in engagement, similar to recent updates to the new user experience which show trending interests for each gender to choose from as they get started.”

    They also shared some new growth stats with us. For one, Pinterest’s male user base in the U.S. grew 73% year-over-year.

    Suffice it to say, the second leading driver of social media referral traffic is growing its audience and improving its search functionality. This is good for websites.

    Do you get significant traffic from Pinterest? Is this an area where you plan to put more of your focus? Discuss.

    Images: Shareaholic: MGNG Marketing, Pinterest

  • Why Aren’t SMBs Investing More In Online Marketing?

    Why Aren’t SMBs Investing More In Online Marketing?

    Local SEO firm BrightLocal recently released some findings from its annual SMB Internet Marketing Survey. These revealed that plenty of small and midsize businesses find online marketing effective, and plan to spend more on it in the future, yet a surprising number of them are dedicating pretty small amounts of money to it.

    What do you think is holding back SMB online marketing budgets? Share your thoughts in the comments.

    We sent some questions over to BrightLocal CEO Myles Anderson to gain a little bit more perspective into how SMBs are approaching online marketing.

    According to the study, 34% allocate less than 10% of their marketing budget to online channels, while 50% allocate less than 30% and only 29% allocate over 70%.

    Why is there so little going to online channels?

    “I found this figure a little perplexing when you consider the other responses SMBs gave,” Anderson tells WebProNews. “75% said online was effective at bringing in new customers & 3 of top 4 most effective marketing channels are ‘digital’. Yet SMBs allocate a disproportionately low % of their marketing budgets online. I believe the reason is a combination of a few factors.”

    “Many business owners handle it themselves so don’t assign a monetary budget to online marketing,” he says. “The survey showed that 64% of business owners handle their internet marketing themselves. Online marketing isn’t applicable or doesn’t work for some businesses so they don’t invest. Some businesses rely solely on Word of Mouth to bring in new customers so don’t invest in online. Budgets are too low to play in the online arena.”

    Should SMBs be allocating more of their budgets to online channels?

    “Considering that 75% of respondents said that online marketing was effective I would expect a larger slice of budgets to be allocated to online channels,” Anderson says. “However many business owners seem prepared to handle their online marketing themselves. Many of the most effective marketing channels can be effectively used for free – it only takes time & knowledge to do it right and drive customers through to your business.”

    “These 2 aspects combined mean that big investment in online marketing isn’t always needed,” he adds. “However local online marketing isn’t for the faint hearted. The vast array of options & constant change in best practices & guidelines make it hard to stay on top of unless you have the time & skills to invest in understanding it.”

    The rise of mobile opens up a lot of opportunity for online marketing for SMBs that wasn’t so prevalent before smartphones.

    Is a lack of understanding holding back budgets in mobile?

    “The number of searches done using a mobile device now outstrips those done on a PC,” says Anderson. “This is significant because the nature & intent of mobile-based searches is more ‘local’ than on PCs so local business websites & listings will be surfaced in the results for more search terms. Google uses searcher location as a big factor in determining which results it returns so optimization for mobile & also for your town/city/neighbourhood are more important then ever. Not all businesses will drive new customers from mobile searchers. Mobile searches are less ‘discovery’ orientated so services that require greater information & consideration prior to purchase (e.g. dentists, plastic surgeon, attorneys) won’t see much conversion from mobile. But that shouldn’t stop them optimizing for local and establishing brand presence with local customers.”

    “So, I think most businesses owners are aware that mobile usage is growing. But many may not perceive that it’s relevant to them or justified in allocating budget to it vs. other tried & tested channels that they know deliver new customers.”

    Based on the survey data, a significant amount of businesses are planning to spend more on online marketing.

    Which channels (search, social, email, etc.) will benefit the most?

    “I think they’ll see an uplift as businesses & marketeers look to pull in customers from many sources,” says Anderson. “Having a diversified marketing strategy is wise as you don’t become reliant on 1-2 channels to deliver everything. Many businesses are too reliant on Google/Google Places to generate site traffic & calls. This leaves them vulnerable to algo updates or guideline changes which can literally switch off their pipeline of customers.”

    The research shows that businesses consider phone calls to be the most valued success metric compared to web traffic, search rankings, and significantly over customers actually walking through the door or inquiring via the website.

    Why are phone calls so highly valued compared to other metrics?

    “Firstly there are many local businesses that don’t cater to walk-in customers (e.g. gardeners, plumbers, accountants, therapists, mobile-masseuses) but they all have a phone,” Anderson says. “Secondly, calls convert better than online enquiries. Customers are more engaged (they’ve taken the time to call) and a business has a greater opportunity to understand the customer’s need and propose the best solution for them. Thirdly, speaking to a customer on the phone is often cheaper than dealing with customers in-location. So if you can pre-qualify/pre-sell a customer on the phone then it’s a lower cost per sale.”

    Do you expect to increase your online marketing budget this year? Let us know.

  • How Social Media Makes Email Marketing More Effective

    How Social Media Makes Email Marketing More Effective

    A study from Nielsen once found that 92% of people trust word-of-mouth marketing. Most of the time this comes from social media, and marketers should consider harnessing that with their email campaigns to reach a broader audience.

    Do you incorporate social media into your email marketing campaigns? What tactics to do you use specifically?

    Are you combining your social media and email marketing efforts to find and take advantage of your best brand advocates – the people that are spreading positive word-of-mouth about your business?

    Benefits of Incorporating Social Media Into Email Campaigns

    We had a conversation about this with Jason Warnock, VP, Intelligence Products at email marketing software firm Yesmail. He believes there are three main benefits to incorporating social media into email campaigns, which all stem from being able to track social shares from them.

    “First, acquiring new subscribers is simple with an integrated email and social strategy. By tracking who is engaging with promotions shared on social and collecting their information, email marketers can acquire already engaged subscribers, increasing reach and revenue,” Warnock tells WebProNews. “By tracking opens, shares, revenue and database growth for each email campaign, marketers can also measure the ROI from a specific email campaign.”

    “Finally, marketers can identify who is sharing their content, tracking the engagement and revenue each share generates,” he adds. “After defining their best brand advocates, marketers can create incentivized campaigns targeted at their most valuable subscribers. This will increase the campaigns’ reach and generate subscriber growth.”

    Best Practices for Integrating Social Media Into Email Campaigns

    When it comes to best practices for incorporating social media into email campaigns, Warnock highlights four main concepts: tapping into attribution expertise, using the right channels, choosing the right product, and identifying the right technology.

    “When integrating social and email campaigns, attribution allows you to track and measure the value of your most loyal fans. When implementing social into an email marketing campaign, rely on experts to provide recommendations for best practices,” he says. “Do your research before you integrate social and email to see where your consumers are talking. The most common social network for social sharing is Facebook, followed by Twitter and then Pinterest.”

    “If you’re a company with multiple service offerings, some products are more likely to be shared. Restaurants, entertainment and electronics generally perform the best,” Warnock adds. “Automated tools can simplify attribution processes, especially when it comes to data processing.”

    What Content Works Best For Social Integrations?

    Some types of email content are going to work better than others for inspiring recipients to share it via social media channels. According to Warnock, incentives are the best way to encourage engagement with an email campaign. Yesmail completed a survey finding that 28% of consumers who have never shared a promotion on social media are more likely to share if they’re incentivized.

    Relevant deals like percent off, money off and buy-one-get-one-free also inspire social sharing, he says.

    Live Social Feeds

    In the email marketing industry, there’s been a lot of talk lately about integrating live social media feeds into email campaigns. For example, we recently looked at a study from The Relevancy Group highlighting what consumers don’t like about mobile email. To counter some of these complaints, it recommended using a live social feed in addition to context personalization, real-time A/B testing, embedded video, live web content, personalized deadlines, and real-time personalization by way of disparate data sources.

    “I think that as we see best practices of social media and email marketing come together, tactics like embedding live social feeds into an email marketing campaign will become more common,” Warnock says. “Email marketers are already experimenting with hashtags in email subject lines as direct calls to action, and an embedded social feed can be the cherry on top of an integrated strategy.”

    “If the commentary on the live social feeds is relevant, it can be effective,” he adds. “This could also be another opportunity to incentivize users. If subscribers see that other people are sharing the promotion, they may be more inclined to do so as well.”

    Wrapping Up

    Warnock believes combining social and email enables marketers to promote their products in a way that’s less intrusive than other ways like banner ads and sponsored posts.

    He adds, “It benefits the consumers as well, who are given an opportunity to receive special offers that are relevant to their interests.”

    If recipients realize benefits to themselves and to their friends, surely you’ve got a successful campaign on your hands.

    As an email subscriber, do you ever engage with social media through email messages? What makes you want to share information from an email with a friend? Let us know in the comments.

    Image Jason Warnock (LInkedIn)

  • What Not To Do In Mobile Email Marketing

    What Not To Do In Mobile Email Marketing

    For better or worse, mobile is increasingly the way people are accessing their inboxes and receiving (or deleting) emails. This presents both opportunities and challenges for marketers.

    We recently explored some things to consider to improve your open rates in this climate, but have you ever considered what email users actually say they don’t like about mobile email? Doing so may help you reassess your own strategy.

    Mobile Means More Opens

    According to research from The Relevancy Group, 73% of consumers utilize their mobile phone to access one or more email accounts. As time has gone on, it’s only gotten easier to add additional accounts. Google, for example, recently added support for third-party accounts to Gmail, enabling Gmail users to use the app to also check their Yahoo Mail and Microsoft Outlook accounts.

    It’s no surprise that the rise of smartphone usage has led to increased email open rates. According to Epsilon, North America saw open rates increase by 6.5% year-over-year in Q3, thanks mainly to mobile device usage. Return Path data from December found that 62% of emails in the UK were opened on mobile devices compared to 21% on desktop. In the U.S. it was 48% from mobile and 25% from desktop. A similar story is told in other countries around the globe:

    So people are opening email from their mobile devices. That’s great news for email marketers. Unfortunately, the mobile experience often leaves a great deal to be desired by the people opening it. This was addressed in a report from The Relevancy Group (via MarketingProfs).

    What Not To Do

    The survey asked participants what they specifically don’t like about getting email messages on their mobile phones. 44% of them said they get too many messages. 37% said the marketing messages aren’t relevant to them. 32% said the messages are too small to read and interact with. 26% said when they click-through, the website is illegible on their mobile device.

    “Marketers must focus on frequency, relevancy and real-time capabilities to capture consumer attention and drive engagement,” the report says.

    Frequency

    Let’s think about each of these complaints for a moment. Too many messages. This is a complaint that’s practically as old as email marketing itself, and it’s certainly not limited to mobile. The nature of mobile, however, only amplifies the potential annoyance level. Users are carrying around their devices all day. It’s always with them – possibly even beside them while they’re in bed. They likely get push notifications, and maybe even receive sounds with these notifications. It’s not hard to see why frequent emails may get annoying, particularly if they’re irrelevant.

    Frequency has always been a difficult balancing act for marketers. On the one hand, you don’t want to drive subscribers away by annoying them, but on the other hand, you need these messages to be seen, and people don’t always open the emails they receive, even if they are relevant. They may not realize a message is relevant without opening it, they may get distracted and forget to open it later, or they may simply just not have the time to concern themselves with the message upon delivery. This is why follow-up emails are sometimes the way to go.

    Neal Taparia co-CEO of Imagine Easy Solutions recently contributed an article to Forbes claiming to have increased overall reach by 54.7%. by sending follow-up emails to those who didn’t open the message the first time. The company increased potential sales by that amount while maintaining a consistent unsubscribe rate. In other words, they didn’t push it too hard. To minimize the annoyance factor, they wait a week to send the second email, and make some minor changes to it.

    Relevancy

    So what about relevancy? According to the report, marketers that leverage existing customer data and pair it with context in a real-time manner have the best shot at increasing accuracy and relevancy of an offer.

    “Often what prevents marketers from utilizing data to improve relevancy is that they don’t have access to it and/or lack the resources to coordinate programs, offers and staff across channels,” it says. “As marketers begin to think about implementing real-time email, they must seek coordination and organizational buy-in first. Real-time email doesn’t always require access to data, but to accomplish many of the most advanced real-time email tactics it will require access to data. The overall organizational shifts to cloud computing will simplify data access. Marketers must be prepared to define the value of the data and begin to map out different offers for different types of circumstances that will happen in real-time.”

    The report looks at what tactics are regularly utilized:

    According to The Relevancy Group, a countdown timer is one of the easiest and most effective ways to boost real-time email effectiveness. They provide a sense of urgency, have shown to lead to a 15% to 68% increase in click-through rates. They also take five to ten minutes to set up by adding an HTML embed code into an email template.

    They also suggest using a live social feed, context personalization, real=time A/B testing, embedded video, live web content, personalized deadlines, and real-time personalization using disparate data sources.

    One of the best things you can do to improve relevance is take advantage of location. You can have multiple sets of creative, and change content automatically based on weather or inserting local content based on subscriber location at the time of open. I’d encourage you to check out the report for additional ideas on boosting relevancy.

    Mobile Usability

    A handful of the complaints from people talking about what they don’t like about mobile email are directly related to the usability of the emails they get and/or the websites that they’re promoting. This is a clear indication that if you are using email marketing, you need to make sure your site is optimized for mobile.

    Not that it should come as s surprise, but a recent study from NetElixir found that mobile shoppers convert 160% more often on sites that are optimized for smartphones. Obviously this will apply to conversions from emails.

    There are plenty of other reasons to have a mobile-optimized site in 2015. The biggest one is that IT’S 2015!

    “Desktop websites in mobile browsers are ineffective at converting visitors into buyers,” wrote Magicdust CEO Ian Mills at The Huffington Post. “Calls to action (CTAs) are often obscured, links are difficult to click and contact pages are buried in awkward menus. Mobile shoppers have little patience for an unwieldy website and one-third of them will leave a transaction if the site isn’t optimized for mobile.”

    “To make the most of mobile, CTAs should be clear and easy to click and contact information should be one of the first things visitors see,” he added. “80 percent of shoppers admit that mobile purchases are impulse-driven and that they’re more likely to purchase from and interact with a brand that offers an engaging mobile experience.”

    Basically, if your site isn’t mobile friendly, it’s time to get with the program, and mobile conversions is only one area where you’re bound to see improvement as a result.

    Sending App Users Emails

    The other complaints from mobile email users are about getting emails when they use your app. This probably isn’t much of a concern for most businesses. For one it’s very possible that you don’t even offer a mobile app, and if you do, there’s also a good possibility that a relatively small amount of your email subscribers are using it.

    These are also the smallest points of concern in that part of the survey, so there’s just probably not a huge impact with this. That said, it can be a point of annoyance, so if you feel like this could potentially apply to you, you may want to take note, and perhaps cut down on the emails sent to app users.

    Wrapping Up

    The bottom line is that mobile is only going to continue to account for a bigger slice of the email open pie, and consumers are only going to use smartphones more to shop and transact. Paying attention to what their habits and preferences are is key, and leaving your email strategy stagnant is ill-advised.

  • IBM And Twitter Announce Big Enterprise Data Partnership

    IBM And Twitter Announce Big Enterprise Data Partnership

    Twitter and IBM announced a new partnership to give enterprises Twitter data through IBM tools and services. Essentially, it’s a combination of Twitter’s “public pulse” of real-time data and IBM’s cloud-based analytics, customer engagement platforms, and consulting services.

    IBM will offer Twitter data as part of IBM Watson Analytics, Watson Developer Cloud and IBM Bluemix. There will also be joint solutions from the companies including one that will integrate Twitter data with IBM ExperienceOne customer engagement solutions for sales, marketing, and customer service purposes.

    IBM Global Business Services users will be abel to access Twitter data , and the two companies will collaborate on solutions for specific industries like banking, consumer products, retail, travel, and transportation.

    IBM President and CEO Ginni Rometty said, “Twitter provides a powerful new lens through which to look at the world – as both a platform for hundreds of millions of consumers and business professionals, and as a synthesizer of trends. This partnership, drawing on IBM’s leading cloud-based analytics platform, will help clients enrich business decisions with an entirely new class of data. This is the latest example of how IBM is reimagining work.”

    “When it comes to enterprise transformation, IBM is an undisputed global leader in enabling companies to take advantage of emerging technologies and platforms,” added Twitter CEO Dick Costolo. “This important partnership with IBM will change the way business decisions are made – from identifying emerging market opportunities to better engaging clients, partners and employees.”

    In a blog post, Twitter says the announcement has been “years in the making,” as its data efforts started when it first made its public data available for analysis. It cites its recent acquisition of Gnip as a significant milestone in its enterprise efforts.

    Image via Twitter

  • Kenshoo Partners With Atlas For Search Marketing Reporting

    Kenshoo Partners With Atlas For Search Marketing Reporting

    With Advertising Week here there is a lot of ad news coming out, but the biggest piece is that Facebook announced the launch of the new Atlas.

    In its announcement, Facebook named Omnicom as an agency-wide ad serving and measurement partner. Kenshoo just announced a partnership with Atlas as well. It will provide marketers with reporting and optimization for search campaigns by combining Atlas’ tracking with its own campaign management tools. Deduped campaign performance data from Atlas will be automatically imported into Kenshoo Search.

    “Kenshoo’s industry-leading software was designed to deliver infinite optimization by leveraging insights from each channel to inform the next,” said Will Martin-Gill, SVP of Product for Kenshoo. “Partnering with Atlas to provide clients access to highly accurate, deduplicated data saves them time and improves the efficiency of their campaign optimization within Kenshoo.”

    “Forecasting, budgeting, portfolio optimization, and campaign automation are hallmarks of Kenshoo’s best-in-class predictive marketing software; combining these with Atlas delivers the industry’s most accurate cross-channel reporting and optimization solution by relying on one source of truth that accounts for how consumers move across channels,” he added.

    Kenshoo is a Facebook Preferred Marketing Developer (PMD), and put out a study a few months ago about the effects of Facebook Ads on paid search performance.

    At Atlas product tour is available here. Here’s more on Kenshoo’s integration.

    Image via Facebook

  • Facebook Gives Its Marketing Capabilities To The Rest Of The Web With Atlas

    Facebook Gives Its Marketing Capabilities To The Rest Of The Web With Atlas

    As expected, Facebook announced the launch of the new Atlas at Advertising Week on Monday. The company bought the ad platform from Microsoft early last year, and rumors have been circulating in recent weeks that the company was preparing for an all-out “assault” on Google’s DoubleClick with a brand new Atlas. The day has finally come.

    Atlas has been completely rebuilt on a new code base, and utilizes Facebook’s “people-based marketing” capabilities to offer them to the rest of the Internet.

    “In an era where people spend more time on multiple mobile devices than ever before and where cookies are flawed as standalone measurement tools, Atlas enables marketers to reach real people across devices, platforms and publishers,” a spokesperson for Facebook tells us in an email. “Atlas advertisers can now take advantage of Facebook’s people-based targeting and measurement capabilities (based on real people vs. cookies) off of Facebook. It will also help to make the ads people see on other sites and in other apps more interesting and relevant to them.”

    Even Facebook’s Instagram is enabled with Atlas to measure and verify ad impressions.

    “If an advertiser runs campaigns across Facebook, Instagram and Atlas, the reporting will show results from all three platforms,” the spokesperson says.

    Omnicom has already signed an agency-wide ad serving and measurement partnership with Atlas, which will mean more automated capabilities for its clients.

    Facebook certainly has some incredible targeting capabilities based on all the data it knows about its users, and that should make this a very powerful platform. Google still has the all powerful search data, however, and search is still the typical action taken by consumers looking to buy.

    There’s an Atlas product tour available here. Facebook’s Head of Atlas Erik Johnson discusses the offering in a blog post.

    Image via Facebook

  • eBay Announces Enterprise Commerce Marketing Platform

    eBay Announces Enterprise Commerce Marketing Platform

    eBay is readying a product called the eBay Enterprise Commerce Marketing Platform, which will reportedly combine various other platforms, including those it picked up in its 2011 acquisition of GSI Commerce.

    That deal was for $2.4 billion, and was a play by the company to cement itself as a leading strategic global commerce partner of choice for retailers and brands of all sizes.

    eBay Enterprise President Craig Hayman writes on the company’s enterprise blog, “We evaluated our existing demand-generation technologies to see how we could make them more efficient, more effective and easier to use. And we found a brilliant strategic partner in FICO, a leading predictive analytics and decision-management company.”

    “Together, we designed and built the eBay Enterprise Commerce Marketing Platform,” he adds. “This omnichannel demand-generation suite includes a robust mix of planning, management and analytical tools, fully integrated with best-in-class demand-generation solutions.”

    According to a report from AdAge, eBay intends to have clients migrated over to the new platform by the end of March after making it available in the first quarter. The report says:

    The platform, which sits on a DMP, will allow clients to combine their own proprietary data with third-party data and information from eBay itself, and could be used for things like website optimization and social- media ad retargeting based on previous product views. For example, a retailer could match its email list to eBay registration data, then connect that matched ID to a mobile device or online cookie to aim display ads at customers who don’t open emails.

    Mr. Denton [Steve Denton, VP of marketing solutions for eBay Enterprise] said eBay would not tap into any data flowing through the enterprise commerce platform for its own purposes. “Your data as a client is your data,” he said.

    According to eBay, the new platform will enable you to optimize offers and spend across all channels, act on knowledge of value/timing of “each step of the customer journey,” and utilize eBay’s own insights.

    I’m sure we’ll be hearing plenty more about this in the coming months.

    Image via eBay

  • Best Data Plans Challenged by New Sprint Offering

    Best Data Plans Challenged by New Sprint Offering

    AT&T and Verizon are sitting content at the top of the U.S. mobile industry, but other carriers are continuing to bring competitive prices and services to the sector. The new moves are an attempt by both Sprint and T-Mobile to pilfer customers from other carriers now that there are few potential first-time mobile customers left in the U.S.

    Sprint recently announced a new “Unlimited Plan” that costs only $60 per month. The plan offers customers unlimited voice, texting, and data on Sprint’s LTE network. This is in keeping with the “unlimited” marketing message that Sprint has held to for more than one year now.

    The new deal is aimed directly at competing with T-Mobile, Sprint’s closest competitor in the mobile arena. In its announcement, Sprint pointed out that the new Unlimited Plan is $20 less expensive than T-Mobile’s lowest-priced plan with unlimited data. Sprint also emphasized that neither Verizon nor AT&T offer plans with unlimited data.

    “People know Sprint for Unlimited,” said Marcelo Claure, Sprint CEO. “We have long been the leader in offering customers unlimited data and that leadership continues today with our new $60 unlimited plan. Unlimited talk, text, and data for $60 is the best unlimited postpaid plan available. And, we’ve listened to our loyal customers; we’re making the Sprint $60 Unlimited Plan available to both new and existing customers.”

    Sprint’s focus on competing with T-Mobile might seem odd, since rumors are still swirling that a merger between Sprint and T-Mobile could come sometime this year. However, T-Mobile is trying just as hard to claw its way out of fourth place in the U.S. mobile market, potentially increasing its value for those acquisition talks. T-Mobile has been rolling out its LTE network throughout the U.S. over the past year and can now offer LTE data to over 230 million Americans.

    T-Mobile today announced that it is lowering its price for extra data on its “Simple Starter” plans. Customers who currently get 500MB of data along with unlimited voice and texting for $40 will be able to raise their data cap to 2GB for $5 more per month starting on September 3.

  • Brian Carr on Bringing New Marketing Trends to Life for Brands

    Brian Carr on Bringing New Marketing Trends to Life for Brands

    Since the dawn of marketing, all businesses have been trying to do the same thing, get a potential customer’s eyes on their brand, and keep their brand in front of them. Modern marketing may have started with a booth at fairs, print ads in newspapers, and 30-second TV spots, but today’s advertising is very different. The Internet requires a vastly different approach to traditional marketing. 



    Recently we caught up with Brian Carr, who is a Business Brand and Development specialist for several industries and the sports world, on this very topic. Here is what Carr had to say: “Today, sales and marketing have integrated into business development. The relationship is the performance of creative engagement of the physical with digital experience.

    “

With the advent of the Internet came the beginning of big data, and marketers have learned to use all of that performance data to influence clients’ decisions. “Much like sports, where we keep a ‘score’, marketers now have a similar score board,” said Carr.



    So, how has the rise of big data helped marketers substantiate their marketing efforts?



    “What’s great about harnessing data is that it is a visualization for how a strategy within a format is performing and being used. For example, every major professional and collegiate organization as well as apparel manufacturer utilizes this to enhance the fan experience. Bringing that data to your client demonstrates just how effective their investment is,” says digital marketing professional Brian Carr. “Data dashboards were not available just a handful of years ago. This data approach has also made it possible for individual marketing firms to be compensated based on their performance. Much like the game of football, we always know down, distance, time, and score as well as the personnel and units performing. This opens a lot of doors; it is making it possible for a lot more opportunities.”

    

Is all of this data a good thing? Isn’t it overwhelming, or too much noise?



    “Yes, absolutely it’s a good thing- as long as you know what to do with that data and navigate it once you’ve collected it, it is absolutely a good thing. Years ago, it was less of a good thing, because marketers didn’t know what to do with it,” Carr explains. 



    How a marketing campaign is performing is the benchmark metric in today’s modern online advertising world. Performance-based marketing, or advertising in which the client pays when campaigns achieve measurable results – instead of simply buying ad space and calling it a day – has been on the rise over the last few years. This was the birth of affiliate marketing. When it’s easy to measure user actions resulting from advertisements, a performance-based structure simply makes more sense.



    Brian Carr and other industry insiders know that affiliate marketing is one of the most effective performance-based marketing styles around.

    

Affiliate marketing essentially involves websites advertising a business for a commission; the affiliates are then paid based on the performance of the marketing efforts. This usually amounts to visitors (potential customers) brought in by the affiliate. Most affiliate marketing setups involve an affiliate network that manages offers for the affiliate to choose from.



    Another type of performance-based marketing that is gaining traction is content marketing, or “a marketing technique of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience, with the objective of driving profitable customer action. The key here is the execution of distribution strategy.



    With traditional, in-your-face hard sell advertising becoming less and less effective in the fast-paced and instant attention getting world of the Internet, content marketing has emerged as an innovative way for brands to reach their target audiences.

    

And it’s not just about reach, but also about influencing and gathering information on customer behavior.

    That’s where the actual content comes in. A banner ad that tells people to shop at a hardware store is obtrusive and oft-ignored. But if that same brand were to publish a piece of content in an article, white paper, infographic, or video (such as creating a tutorial on a branded YouTube Channel) that discussed summer home improvement strategies and tips, then you would have content marketing. “This is what I call relationship engagement, whereby the advertiser becomes a resource to the customer and creates a client who returns for more information/education and follows with more product and/or service purchases.”

    

The most important thing about content marketing is making sure that the content is both high quality, relevant, timely and informative. The best content marketing transcends advertising, and can simply be seen as good content. That’s the end goal.

    

In the past, one of the drawbacks of performance-based marketing was confusion between brands and publishers regarding the performance metric itself; in other words, disagreement over the analytics.

    But now that those systems have improved and marketers know what to do with all that data, experts like Brian Carr assert that performance-based marketing is fast becoming a preferred method and will accelerate in the future.

  • LinkedIn Is Acquiring B2B Marketing Platform Bizo

    LinkedIn Is Acquiring B2B Marketing Platform Bizo

    LinkedIn announced that it is acquiring B2B brand marketing platform Bizo. The price is about $175 million (subject to adjustment) in a combination of about 10% stock and 90% cash.

    Bizo offers products to help brands with their display and social advertising programs. It specifically caters to B2B customers.

    “B2B marketers use Bizo to target prospects within professional segments, and nurture them at every stage of their sales and marketing funnel,” said LinkedIn. “Fueled by proprietary data management and targeting technology, their platform enables precise and measurable multi-channel marketing programs. Since 2008, the company has been helping brands meet their marketing objectives by getting the right message in front of the right audiences on the web.”

    “It’s exciting for us to bring Bizo’s expertise and technology into our ecosystem,” said Deep Nishar, LinkedIn’s SVP of Product and User Experience. “Our ability to integrate their B2B solutions with our content marketing products will enable us to become the most effective platform for B2B marketers to engage professionals.”

    Bizo co-founder and CEO Russell Glass said in a blog post:

    We have been a LinkedIn partner for a while now, and when we started to develop that relationship a few years ago, it became readily apparent that we shared very strong and positive employee cultures, and that we both had a similar way of thinking about building out our respective businesses, with core customer-first and member-first mindsets.

    LinkedIn’s mission is to connect the world’s professionals to make them more productive and successful, while Bizo’s is to help B2B marketers get to the right people. We realized that our respective missions are incredibly well aligned, and we believe that combining forces will accelerate our ability to execute against the huge opportunities ahead. The combination of LinkedIn and Bizo greatly increases our ability to be the most effective platform for B2B marketers to reach their audiences, nurture prospects and acquire customers.

    The acquisition is expected to close in the third quarter. “Many” members of Bizo’s team are expected to join LinkedIn.

    Image via Bizo

  • Report: Email Marketing Works For Mobile Commerce

    Report: Email Marketing Works For Mobile Commerce

    Custora has released a new report based on its “E-Commerce Pulse” data from over 100 online retailers, 70 million consumers, and $10 billion in transaction revenue. It says that mobile e-commerce has hit an all-time high, which is hardly surprising.

    According to the report, the U.S. mobile e-commerce is a $40 billion market with expected sales of $50 billion this year. It’s seen $12.2 billion in the first quarter alone.

    Custora’s Kyle Shepherd writes, “In the past four years, the mobile e-commerce market grew 19-fold: From $2.2 billion in 2010 to $42.8 billion in 2013. This represents 1875% growth over these four years, and 111% 4-year CAGR (Compound Annual Growth Rate).”

    The report finds that over a third of visits to online stores now come from mobile devices (including tablets), and that Apple is dominating e-commerce for the time being.

    “Apple’s mobile supremacy remains but continues to be challenged, most notably by Samsung and more recently, Amazon,” writes Shepherd. “Over the last two years, iPhone’s share of e-commerce orders done on mobile phones went down from 75.1% in 2012 to 50.6% in Q1 2014. Samsung phones have more than quadrupled their share of phone orders over the same time period — growing from 6.9% in 2012 to 15.3% in 2014.”

    iPad accounts for the biggest share of tablet e-commerce orders, but Samsung’s share of that pie is on the rise, as is Amazon’s.

    Perhaps the biggest takeaway of all is that email marketing drives mobile purchases much more than social media. People responding to email marketing and people going directly to e-commerce sites saw the highest share of purchases from phones. Email marketing, according to the report, drove 26.7% of sales on phones compared to 20.9% on desktop and 23.1% on tablets. Social media only accounted for 0.6% on phones and 0.2% on tablets.

    The report is available for download here.

    Via MarketingLand

    Images via Custora

  • Pinterest Gives Marketing Tech Products New API Access

    Pinterest Gives Marketing Tech Products New API Access

    Pinterest announced that it is working with a small group of marketing technology companies to offer Pinterest business insights. These include Salesforce (Exact Target Marketing Cloud), Hootsuite, Spredfast, Percolate, Piqora, Curalate, and Tailwind.

    These companies are getting automated access to public data through Pinterest’s Business Insights API.

    “Many businesses use Pinterest to learn about their customers,” says Pinterest’s Steve Cohen. “You might want to learn which of your products are popular, what types of images work best or which Pins are driving the most engagement and sales. All of these insights can help your business use Pinterest better, which in turn means a better experience for Pinners.”

    “Insights help businesses engage better with Pinners,” he says. “This could be which boards and Pins are getting the most engagement, which downstream actions Pins are driving or what products are most popular with Pinners.”

    Pinterest is, of course, keeping its own Pinterest Analytics offering around. Its partners are encouraged to add additional insights and features that Pinterest itself doesn’t currently offer.

    Last month, Pinterest added support for Google Analytics UTM variables to give businesses a look at their performance in the Google Analytics dashboard.

    Last week, Pinterest secured a new $200 million round of funding, and the company apparently intends to use the money to make discovery better, and help people find things. Pinterest is moving in more and more of a search direction, and that could mean big things for businesses. Having better insights is only going to gain importance.

    Image via Pinterest

  • Adobe Announces A Bunch Of New Marketing Features

    Adobe Announces A Bunch Of New Marketing Features

    Adobe made a handful of announcements related to predictive marketing and real-time customer engagement to grow its digital marketing business, which it says surpassed $1 billion in revenue in 2013.

    First, Adobe announced Marketing Cloud Exchange, a new core service in Adobe Marketing Cloud. This is a new marketplace for pre-built integrations and apps between Adobe solutions and third-party technologies such as Google DDM, Microsoft Dynamics CRM and Tableau. It integrates additional data sources, and enhances the master marketing profile, Adobe says, adding that Exchange is moving from beta to general availability this week, and hosts more than 150 apps.

    More on Marketing Cloud Exchange here.

    Next, Adobe announced new capabilities for Adobe Analytics. These include a live stream of event data, including real-time data from Adobe Target, Adobe Social and Adobe Media Optimizer, as well as predictive analytics, a unified segment builder, mobile app analytics, and support for Apple iBeacon.

    “The Adobe Marketing Cloud is the most integrated set of marketing solutions, and it all centers on industry-leading analytics that is second to none,” said Bill Ingram, vice president of Adobe Social and Adobe Analytics, Adobe. “Today’s news takes the power of Adobe Analytics to a new level, with predictive capabilities and mobile functionality that ensure marketers can maximize both impact and revenue.”

    Then, Adobe announced a new release of Adobe Media Optimizer, which includes next-gen predictive modeling algorithms, unified campaign analysis, extended audience reach, real-time campaign management, and retail advertising optimization.

    Finally, the company announced Communities for Learning as part of Adobe Experience Manager. This is described as a new SaaS offering for creating social communities designed around social learning and field/channel enablement, “providing a simple way for marketers and subject matter experts to publish educational content to a community, facilitate knowledge exchange, and measure results.”

    More on this here.

    Adobe shared these stats about its digital marketing business: 460 billion dynamic campaign assets delivered annually; 18 trillion transaction annually; 2 trillion mobile analytics transactions annually; 27 Petabytes of data managed annually; 2/3 of Fortune 50 companies use the Adobe Marketing Cloud including: 17 of top 20 internet retailers; 5 of top 5 global auto manufacturers; 5 of top 5 media companies; 9 of top 10 commercial banks; 5 of top 5 North American airlines.

    Images via Adobe