WebProNews

Category: B2BMarketingTrends

B2BMarketingTrends

  • Don’t Invest in SEO Without Committing To What it Takes

    Don’t Invest in SEO Without Committing To What it Takes

    Companies that seek to expand their market reach to growing populations of customers spending time online have turned in significant numbers to search and social media as marketing channels. The world of search and social as an intersection with content marketing is quickly emerging as well.

    The pro of all that attention and budget is that companies are finding increasingly effective ways to engage with customers and grow business revenue. The con is that many companies categorize half-hearted or incomplete search and social efforts as ineffective or irrelevant.

    Marketers are tasked with finding technologies and communication platforms that will grow the business and keep the brand ahead of the competition. The tendency for industry media to idolize the latest digital marketing tactics creates unrealistic expectations or worse, tentative investments in tactics like SEO without actually being committed to what it takes to be successful.

    If you’re an online marketer, you might have heard requests like: “Our competitors and several smaller companies that we don’t even consider big enough to be competition are all over Google and we’re not. This month, you need to find a way to optimize our site to increase our Google rankings.”

    Another example: “We need to engage a consultant, but there’s not a lot of budget. So let’s test it (SEO or Social Media Marketing) out and if they can shows results, we can increase the budget.”

    Yet another example: “We’re launching a new website and we need to optimize it to drive traffic. Forecast how many sales we’ll get from the SEO starting from month one and through the  year.”

    It’s reasonable to expect a return on a marketing investment, but tactics like SEO require a commitment to content, links and continued attention to web analytics and conversion optimization for improved performance. If an online marketer within a company is tasked with engaging outside help from a SEO consultant or digital marketer, it’s important to understand that commitment so expectations with business leaders can be managed.

    As a consultant, nothing is worse than seeing a SEO program just start to gain momentum (especially after the client side marketer has overcome the hurdles of getting internal buy-in) only to have someone from the C-Suite look at a balance sheet and say: “We’ve invested $X on SEO over the past 3 months on the new website and we’ve only had 2 leads?  We’re wasting our time and money on SEO, since it doesn’t work.”

    Experienced marketers from B2B to online ecommerce sites understand that with a new website, it can take quite a few months to build up the content and links required to get Google’s attention in the search results. Even after persistent SEO efforts with content and link acquisition deliver traffic to the site, the content and lead gen or product offers must be compelling enough to convert those visitors to leads or sales.

    Launching a new website in a competitive category means even more time to see the same kind of search visibility as competitors that have been actively engaging SEO tactics for 3, 5 or even 10 years.  In fact, SEO alone on a new website to drive traffic makes little sense. Consultants should inform client side marketers of that and provide other marketing options for what will drive traffic to the site and how SEO efforts can work in concert with Social Media, Online PR, Email, PPC and other Online Advertising.

    I’ve often told business owners and marketers that if they want to reap the rewards of dominant search visibility, they need to commit to content and links indefinitely. Otherwise, don’t bother and drive site traffic through other means. SEO is an investment and the way we consult, works holistically with how a business publishes and promotes content online. Expectations should be managed with proper competitive analysis, benchmark reporting, forecasting and ongoing analysis of performance.  A tentative approach always results in tentative results.

    Of course I am an advocate of SEO since we’ve helped numerous companies generate significant revenue over the past 10 years, but I can empathize with business managers that only look at spreadsheets without understanding timeframes. I can also understand the pressures marketers have at generating new business with slim budgets and not necessarily understanding the specific mechanics of what goes into a competitive SEO effort.  It’s only through education and raising awareness that these barriers can be overcome.

    If you’re a corporate marketer that has invested in SEO and not see the results you’d been promised or expected, how did you handle it? How have you overcome internal disconnects about how SEO can work with your company? How have you managed expectations?

    Originally published on Top Rank Online Marketing Blog

  • Why 2011 Will Be a Huge Year for SMBs

    Why 2011 Will Be a Huge Year for SMBs

    I am declaring 2011 the Year of the Online SMB.

    For the uninitiated, SMBs are small and medium businesses. They are the Holy Grail for business service providers because there are so darn many of them. They account for around 95% of the businesses in the US. (Either that or they supply 95% of the jobs but either way, it’s pretty impressive.) I like the definition of an SMB being under 100 employees, but up to 500 employees can be deemed an SMB also. There are no hard and fast criteria for determining SMB status but we all know one when we see one.

    Why do we know them? Because they are regular people trying to make their way in life and live the American Dream of being their own boss etc, etc. They are also the business people who wear so many hats that they don’t have time to do half the things they need to do to be successful. They are often local business people who still feel that real relationships (ones that might actually involve an in-person look in the eye and a handshake) are important. They also are told by the Internet industry that they need to be doing all the latest and greatest Internet tricks in order to be truly successful.

    This last point has resulted in some serious push back and skepticism about Internet marketing by the group, and deservedly so. They are usually fiercely independent—often to a fault. They frequently represent the best (and the worst) of the American entrepreneurial spirit, and they don’t like it when someone calls them stupid, which is what the Internet marketing industry does in not-so-concealed fashion. I would say that most times the people saying these things don’t even realize how they sound (which is another problem with the industry but I will not address that here).

    As a result, SMBs are not as advanced as the Internet Retailer 500s of the world, but they are poised to take full advantage of Google’s play into the local space. Google Place Pages, Hotpot, Boost, Tags, and whatever else Google has up its wealthy sleeves are all pointed directly at the SMB market, both B2C and B2B. Get the hint?

    Google is entering a mammoth struggle for the SMB marketing budgets with the likes of Facebook, Groupon and others. They are so dedicated to this market that they are even staffing real people (that’s right, warm bodies with no chips installed) selling to the SMB market.

    All these factors lead to my prediction that 2011 will be the Year of the SMB. Not only will there be enough critical mass to see a real impact for many more small businesses, but there will even be an understanding of just how Google and Facebook’s Places concepts will allow SMBs to enter the Mobile Age without having to spend tons of money reinventing their Internet wheel. Have you ever seen how good a fully-optimized Google Place Page looks on an iPhone or Android device? It’s pretty cool.

    Want another reason I am so confident that this is a safe prediction? It’s the influx of Android devices (which are optimized for Google service delivery) that are hitting the market at a rate of 300,000 activations per day. It brought me into a completely other phase of the mobile age as I went from BlackBerry user to Droid X user,now using Google’s free Navigation service to put Place Page layers over the GPS directions to see where restaurants and services are. I have even discovered new local businesses in my little town because of this device. I honestly thought I knew about every place here but Google proved me wrong.

    Suffice it to say that I am bullish on 2011 being the year that the SMB gets into the full swing of the online marketing world. It’s exciting to think about because we need more stories about people from more walks of life than the Fortune and Internet Retailer 50s who are having success online. Those stories are old and recycled to death.

    I look forward to 2011 being a year of telling the hundreds, even thousands, of success stories that will help SMBs not only to be more successful but to pull this economy out of the ditch it seems to want to remain in.

    What are your thoughts on my prediction?

    Originally published on Biznology.

  • Facebook’s Ads: Relevant or Missing the Mark?

    Facebook’s Ads: Relevant or Missing the Mark?

    I’ve always seen a great deal of potential in Facebook’s advertising offering. The premise is that ads are highly targeted based on users’ profile information. Theoretically, the more a user adds info about the kinds of things they like, the better idea Facebook has about what they are actually interested in, and can serve ads accordingly. 

    Does Facebook serve you ads that you find relevant? Let us know.

    To be honest, it’s been hit or miss with me. I see a lot of ads for things that I actually do like, which is more than I can say for ads in other channels, but I see a lot of ads that make me wonder why I was possibly targeted for them as well. 

    Facebook Ad - I am a fan of filmmaking!The question is: how good at targeting is Facebook? I stumbled across a post from Robert Brady at Righteous Marketing talking about the problems he’s having with Facebook ads. 

    "I’ve set my relationship status to single," he explains. "Therefore, I see ads for dating sites, dating sites, and more dating sites. Based on my ads there must be at least a bazillion different dating sites that feel I am exactly who they want on their site. Asian girls, girls who golf, christian girls, desperate girls. You name it, I’ve seen an ad for it." 

    "The only problem: I don’t use dating sites," he adds. "So I give Facebook my feedback and hope for some different ads. Something I might be interested in. Every time I see that little message and have a little hope that my ads will improve. Do they?"

    Why have you removed this ad? The answer would appear to be no. The message he’s referring to is when you click the "x" on a Facebook ad and Facebook delivers a dialogue box asking why you didn’t like the ad. Again, theoretically, Facebook should get the message that Brady doesn’t like ads for dating sites if he’s clicked that x on enough of them. One could argue that clicking the x on one should’ve been enough, though there are different target audiences for different dating sites. 

    Is this just limited to dating sites though? Probably not. 

    Even if Facebook’s targeting isn’t always perfect, the concept behind it still does have a great deal of potential, and like I said, I still find ads on Facebook that are more relevant to me (at the consumer level as opposed to say, B2B) than probably on any other channel. This is the main reason it seems to me that an AdSense-like network could be a goldmine for Facebook. If they could deliver that kind of relevance on sites across the web (as users are logged into Facebook, which they will likely be on many, many sites) it could be pretty powerful. 

    But how much progress does Facebook have to make in targeting? Do they have a long way to go? How much of it is in the user’s hands? The more information you give Facebook about your interests, the more targeted your ads should be. Facebook’s new profile redesign already appears to be coaxing a lot more info out of people. 

    What do you think? Comment here.

  • Yahoo Advertising Solutions Portal Launches

    Yahoo Advertising Solutions Portal Launches

    Yahoo is not on top of the world right now; some people are calling for Carol Bartz to be fired, and just about everyone can agree that the company needs to make more money and improve its reputation.  That’s where a new site called Yahoo Advertising Solutions comes in.

    According to Yahoo’s own Yodel Anecdotal blog, "The portal, which debuted today, is a leap forward in communicating and showcasing Yahoo!’s advertising solutions for mid-to-large tier advertisers and agencies, giving Yahoo! a powerful vehicle to drive B2B Marketing goals and re-establish the company as a thought leader in the industry."

    Also, "[T]he portal intends to foster a water-cooler environment for marketers, ad creatives, producers, publishers, and other advertising execs to be educated and inspired by Yahoo!-specific and industry-related content."

    Unconvinced?  We can’t blame you.  It’s hard to imagine advertisers divvying up their budgets on the basis of pretty sites and interesting content rather than ROI.

    Still, it’s harder to imagine that the Yahoo Advertising Solutions portal will do any harm, and the advertising agency that helped Yahoo create it previously came up with the successful Budweiser lizards, NBA "I love this game," and "got milk?" concepts.

    For the record, Yahoo’s stock closed down 1.00 percent today, while the Dow and Nasdaq lost 0.20 percent and 0.63 percent, respectively.

  • Social Media Changes Event Planning

    Social Media Changes Event Planning

    It used to be you spent five minutes registering for an event, and then showed up on the big day, went to a few workshops, drank two free Coronas, and went home.

    Social media changes all of that, enabling events and their planners to have long-term, nuanced, shifting interactions with attendees.

    I gave a speech last week in suburban Cincinnati to the Mid-American chapter of Meeting Planners International, titled “7 Ways to Use Social Media to Create Buzz-Worthy Events”.

    My recommendations are based on my work with MarketingProfs and ExactTarget to add social frosting to their already fabulous events, and my experiences speaking at several dozen conferences annually.

    There’s a total of 39 specific suggestions in the slides, but here are the highlights.

    1. Engage

    Get your potential attendees interacting with you early on by enabling some measure of feedback or crowd sourcing on the conference programming. South by Southwest has always led in this area, with its “panel picker” process that turns over 30% of the programming selection to potential attendees.

    An easier way to do this would be to utilize something like Crowd Campaign, which gives participants a way to suggest content, and for others to vote on it. Or, you could go even simpler, and use Tweetpoll or PollDaddy (As I did when I asked you for feedback on potential new designs for this blog).

    2. Intrigue

    Almost all events have an official Web site. But very few (except for the geek events) take full advantage of all the free event listing and event management opportunities. At a minimum, you should create event pages on:

    – Facebook Events
    Eventbrite (where you can also sell tickets, if you’re so inclined)
    Upcoming
    – Linkedin (if it’s a business event)

    Sure, its a bit of a hassle to oversee all of these event pages, but your attendees swim in different ponds. Plus, every conference has the same MVP attendee: some guy named Google. Why would you pass up a chance to double, triple, quadruple your search engine listings?

    3. Invigorate

    As the event draws closer, you have to pull potential attendees off of the fence with content hors d’ouerves

    Start a Twitter contest. Online Marketing Summit does this well, awarding free registration to the conference for people that can correctly answer marketing trivia via their Twitter feed.

    Get your speakers to produce teaser content. A simple video would be ideal. However, some speakers (either full of attitude or devoid of tech savvy) can’t handle the video creation process. In that case, set up a blog on Tumblr (for free, in about 10 minutes) and have your speakers call the toll-free number and leave a voicemail. It will be automatically transcribed, and posted to the official event blog.

    Speaking of blogs, consider setting up a Netvibes.com page for the event, and creating a centralized repository for all blog posts by speakers. Netvibes.com is free, and all you need to do is pick a layout, and then subscribe to the RSS feeds of each speaker’s blog.

    Use Pitchengine to create multi-media enabled press releases, and send the URL for the release to any and all “maybes” on your list.

    Gather social information from all registrants. Create a Twitter list of all attendees, and update it each time a new person registers.

    4. Integrate

    Now we’re talking about the on-site experience, which is where social media can really add impact and get people talking.

    Pick a hash tag for your event, so attendees and remote watchers can monitor on Twitter. Shorter the better, please. Then, start your conference with an unofficial Tweet-up. It gets your likely content creators motivated and excited.

    I’m not a big fan of the geek conference staple of having a live, streaming Twitter wall behind speakers while they speak. Too distracting. But, I love having a big Twitter wall in a central conference location. This requires very little effort now, using something like Tweetwally.

    Create an event within the event by running contests on Twitter during the conference. My friend Dawn DeVirgilio at ExactTarget is great at this, with multiple small prizes per day.

    In this one, she hid gift cards around the conference, and took pictures of the locations. Whomever found it first, won.

    Here, she drove people to the Expo Hall, and awarding an unexpected, memorable prize – an upgrade to a hotel suite.

    5. Inform

    I’m a big fan of voting via text message, and I’d like to see more events more toward session evaluations through that same interface. Do we really need to be killing trees for written speaker evaluation forms, not to mention the environmental impact of hundreds of golf pencils.

    I also believe QR codes have huge potential at events, and SXSW put them on every name tag this year. Alas, until standards are adopted and the software is built in to smartphones, we won’t see widespread adoption. But, it will happen by 2012 for certain.

    6. Propagate

    Create your own media during the event.

    Via Ustream (and its amazing iphone app) you can stream live video of your event for free. Why wouldn’t you?

    Set up an official Flickr gallery for the event, and encourage attendees to take photos and upload them. Give prizes for Photo of the Day.

    Make a daily post-show podcast, interviewing speakers, sponsors, and attendees. Or, atomize that audio even more, and create tweets with sound using Twaud.io

    7. Aggregate

    Take the conference content and spread it as widely as possible. Your goal is to get the doubters that didn’t come this year to view that content and decide to go the next year.

    Take every conference presentation, and instead of just putting them on your Web site or emailing links to attendees, release them on SlideShare (one per day for maximum impact)

    Provide Twitter transcripts to attendees, and also post it to your various event pages. Backupify has a super cool new, free service called Session Tweets where you can automatically make a PDF of all tweets using your event hashtag.

    Reward good content. MarketingProfs’ Ann Handley staged a contest last year for their B2B Forum where attendees that created blog posts, video posts, photo galleries, etc and submitted them to the MarketingProfs blog were entered to win a prize – a free registration to next year’s event.

    Why couldn’t you do that? Why can’t you do all of this?

    Comments

     

  • Marketing Tips to Promote Your Business in 2010

    Marketing Tips to Promote Your Business in 2010

    After a tough 2009, the majority of small businesses have high hopes of emerging from the sales doldrums in 2010. Some 86% of small business owners expect 2010 revenues to be equal to or higher than 2009 figures, according to research firm Ad-Ology. However, despite that glimmer of confidence, most small business owners don’t plan to increase their marketing budgets in the near term. In a February 2010 survey of small business owners called the Merchant Confidence Index, 46% of respondents said they expect their marketing expenditures to remain stable over the next three months, while just 29% expected to increase marketing spend.

    Just because you don’t have a lot of extra money to spend on marketing and advertising doesn’t mean you have to sit back and hope for the best in 2010. In fact, there are many free online marketing methods small businesses can use to connect with potential customers. Below are eight proven marketing strategies you can use to boost customer acquisition and increase sales in 2010 – which will cost you only your time.

    1.       Create a simple, clean website. There are dozens of self-service website creation services, such as Weebly, BlinkWeb, and Squidoo, which allow non-technical users to create simple, functional sites for free. Your site should include key words about your business so that people looking for your products or services can find you.

     

    2.       List your business on all free directory sites available to you. MerchantCircle, Google Local Business Center, Angie’s List, Yahoo! Local, Yelp, YellowPages.com, SearchLocal, and SuperPages are some of the online business directory services that allow businesses to create a free listing. If the site already lists your business, you can “claim” it by adding more details to the listing, such as your company website URL, a map, phone numbers, or business hours.

     

    3.       Use email to stay in touch with your best clients/customers. You likely already have the email addresses of your best clients or customers, so use them! An email newsletter is a great way to connect with your loyal customers. Create an email that includes a quick update on new products or services, and perhaps a printable coupon or promotional code. You can also add an image, a link to your website or a video you’ve posted on YouTube, or a link to you’re a business directory page that includes lots of positive customer reviews.

     

    4.       Create business pages on Facebook, Twitter, and other social sites. Social networking is here to stay, so your company needs to join the fray. Start by creating a Facebook business page and a Twitter account in your company’s name; both are free. If you have video content about your business, create a free “video channel” on YouTube, while B2B companies should also create a LinkedIn profile that details your business profile, lists key contacts, and provides information about your products and services. Make sure to encourage customers to sign up for your pages by printing your Facebook address and Twitter handle on all business materials.

     

    5.       Get creative with promotions. Everyone loves a bargain, and people are increasingly price sensitive after recently living through one of worst recessions in decades. Try offering different types of promotions: downloadable and printable coupons people can bring into your store or office; online coupon codes redeemable for a one-time discount; a 10%-off coupon for signing up for your email newsletter or Facebook Page; a refer-a-friend discount; or a discount for writing a review of your business on a directory site like Yelp. You can promote these discounts via free or inexpensive advertising options: your email newsletter, in-store banners, Twitter, and Facebook.

     

    6.       Search online for all businesses like yours. Use Google, Twitter, Facebook, and other search engines to find similar businesses in your city and in other areas to get a sense for what marketing tricks your competitors are using. Check out their social networking pages and their websites, and try searching for their latest promotions. Sign up for their email newsletters. Armed with this free competitive intelligence, you can see what’s worked for companies you admire, and fine-tune your own marketing strategies to compete with them.

     

    7.       Show your expertise. There are many sites where experts can provide answers to people asking questions about anything under the sun. Yahoo Answers, MerchantCircle Answers, and LinkedIn Answers are some of the most popular question-and-answer sites. Search all of these sites for questions related to your business or service expertise, and then provide answers to them. Offer thoughtful, expert advice people can really use; that’s great PR for your business in and of itself.

     

    8.       Create some online marketing videos. Most people prefer to ‘see’ something rather than ‘read’ something – so create some videos for your business! There are several sites, such as Jivox and Spotzer, where you can create simple marketing videos for free using stock footage, then add your company’s URL, phone number, address, and clickable coupons. You can also shoot marketing videos yourself using an inexpensive hand-held camera, and then polish them with free online editing tools like JayCut. Post your videos on your Facebook Page and on YouTube, and use them on your website and in your email marketing campaigns.

     

    Small business owners are a creative and hard-working bunch, used to doing a lot with few resources. In 2010, take the time to invest in the growth of your business, implementing a few creative marketing strategies that deliver real results in return for just a little elbow grease.

     

     

     

  • Online Ad Spending To Outpace Print In 2010

    Online Ad Spending To Outpace Print In 2010

    Spending on online advertising and marketing will surpass print in 2010 for the first time, according to a new report from Outsell.

    Companies will spend $119.6 billion on online and digital strategies, from search engine keywords to webinars, while committing $111.5 billion to print such as newspapers and magazine ads. Overall, U.S. spending on advertising and marketing will increase in 2010, but only by 1.2 percent to $368 billion.

    Outsell forecasts spending, share, and growth for five media categories including online, events, print, TV/radio and PR/other.

    Chuck-Richard

    "Advertisers are directing dollars toward the channels which generate the most qualified leads and most effective branding," said Chuck Richard, Vice President and Lead Analyst, Outsell.

    "As they emerge from the recession, they need more accountability, and they’re spreading their spending over a widening set of options."

    Print magazine advertising will be up 1.9 percent to $9.4 billion even with the popularity of online channels.

    Other key findings include:

    *51 percent if B2B marketers rate Facebook as extremely or somewhat effective, followed by LinkedIn (45%), Twitter (35%) and MySpace (25%).

    *B2B advertisers see cross-media marketing as most effective; 78% combine three or more major marketing methods.

    *Methods creating the highest B2B ROI are topped by advertisers’ own websites, followed by conferences, exhibitions and trade shows: direct mail; search engine keywords; and e-marketing/e-newsletters.