CustomerExperienceNews

From Awareness to Loyalty: Understanding the Journey of Nonprofit Supporters and How to Engage Them

Understanding the Journey of Nonprofit Supporters and How to Engage Them...

Text is a Great Way to Increase Your Engagement with Consumers, Says Zipwhip CMO

“For businesses, the communication channels of email and phone are just becoming less and less effective,” says Scott Heimes, Chief Marketing Offi...

LinkedIn Users Will Be Able to Use AI to Help Create Their Profiles

If you've ever struggled to find the right words to describe your career on LinkedIn, the platform is deploying AI to help....

Wells Fargo Customers Are Missing Deposits

Wells Fargo customers are reporting missing deposits, with the bank investigating and promising a fix....

Delta CMO: All 85,000 Employees Are Brand Ambassadors

“I have the opportunity to serve as Chief Marketing Officer, but 85,000 people are all brand ambassadors,” says Delta CMO Tim Mapes....

Create a Marketing Strategy That’s Not Annoying, Says Bombora VP

“It’s really about customer experience,” says Nirosha Methananda, VP of Marketing at Bombora. “I think that is something fundamental to market...

Google Brings ‘Retail Search’ to Cloud Customers

Google is expanding its cloud services, bringing Retail Search to its clients in an effort to help them provide the best experience to their own custo...

Meta Plans to Incorporate AI Across Its Platforms

Meta is preparing to incorporate artificial intelligence across its platforms, playing catch-up to Microsoft and Google....

Dish Network Customer Data Stolen in Ransomware Attack

More details have emerged regarding Dish Network's recent outage, including the fact that customer data was stolen in the incident....

Snapchat Launches ChatGPT-Based My AI

Snap is the latest to jump on the ChatGPT bandwagon, launching My AI to Snapchat+ subscribers....

5 Best Tips To Improve eCommerce User Experience

It's important to know how to step up to the place when it comes to improving ecommerce user experience. Learn more below....

Conversational Marketing Closes the Gap Between B2C and B2B, Says Drift Marketing VP

Conversational marketing is a whole new way of thinking about marketing and sales, says Dave Gerhardt, VP of Marketing at Drift. “We go to our jobs ...

Ecommerce, Search, Social… and Conversational Space?

When I look at the conversational space I think it's going to have as much impact as ecommerce or search or social, says LivePerson CEO Rob Locascio. ...

Adobe CEO: Pandemic Was Inflection Point For Everything Being Digital

Shantanu Narayen, Chairman and CEO of Adobe, discusses how the pandemic has created another "inflection point" in the move toward digital transformati...

COVID Accelerated Digital Transformation, Says DocuSign CEO

We have seen significant acceleration since the COVID-19 pandemic, says DocuSign CEO Dan Springer. A significant portion of that (increase) was due to...

Adobe/Microsoft Collaboration Brings Full PDF Support to Teams

Adobe and Microsoft are collaborating to bring full PDF viewing and editing support to Microsoft Teams....

AWS CEO Pitches Cloud Cost Savings but Customers Not Convinced

AWS CEO Adam Selipsky is trying to convince customers that cloud computing can save them money, but many are unconvinced....

Google Will Be Required to Delete False Search Results About People

EU citizens will have the ability to take back their online presence, thanks to a new ruling requiring Google to delete inaccurate results....

Verizon Test Drive Lets Users Test Company’s 5G Network

Verizon is letting users test drive its 5G network without any commitment for 30 days...

7 Top Ways To Create A Great Customer Experience Strategy

Customer experience matters. Take a look at 7 top ways to create a great customer experience strategy in the article below....

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